Presented to: By: Date: Federal Aviation Administration System Wide Information Management (SWIM)...

Presented to:

By:

Date:

Federal AviationAdministration

System Wide Information Management (SWIM)

Operational Responsiveness:An Emerging Trend -Intelligent Business Operations

SOA Brown Bag #13

The SWIM Governance Team & Michelle Davis, Progress Software

February 8, 2012

2Federal AviationAdministration

SOA Brown Bag #13: Operational ResponsivenessFebruary 8, 2012

What Are We Hearing?• Blind Spots

Lack of a complete picture of where process data lives and how it is acted upon for informed decision making

• Lack of Process FlexibilityBusiness changes fast and so the processes that support it must be more flexible

• Slow Time-to-ValueDynamic process management must act upon existing systems, databases, and applications without the need for “rip-and-replace”

• Stay in ComplianceThe demands of customers, suppliers, and surrounding regulatory environment are finite and ever-changing

• Needs for an Event-Driven BusinessData, the foundation of any business, is driven by events (i.e. customer interactions, order processing, and information transfer)



Data And Tools Compound Challenges

````

EnterpriseODS

HR

TS

GP

SG

EA

I/ET

L

EmployeeEmployee

EAI-ETL Infrastructure

EA

I/ET

L

EA

I/ET

L

Txn. Master Data

Ref Server.Ref Server.

BI Reference/Policy Data

Ref ServerRef Server DimensionsPolicies Models Bus. Group BI Ref. Data

Ref

IPGEnterprise Event-Stores

BusinessODS

EnterpriseODS

BusinessODS

MDMMDM

Co

nten

t Filtering

& In

tegration

Prese

ntation S

ervice

s

User M

ana

gem

ent

AuthenticationIDent

B2B Services

ZLE Svcs.

Request/ReplyPublish/Subscribe

Message Svcs

Translation Services

Pa

ckaged

An

alyticsM

ining

En

gines

Ab

stractionS

tructures

Re

portin

gE

ngine

s

Warranty/Repairs

Ref

Su

pp

ly

Ch

ainProduct

Partners

Inventory

Plans Su

pp

ly

Ch

ainProductProduct

PartnersPartners

InventoryInventory

PlansPlans

Fin

an

ceOrders &Shipments

GLGL

InvoiceInvoice

PlansPlansC

us

tom

er

CustomerTouch

ProductProduct

QualityQuality

WarrantyWarranty

Se

rvic

es

ProductProduct

ContractsContracts

InventoryInventory

ED

GO

FIN

AN

CE

Completeness and reliability of information

Visibility into the business

Effectiveness of insights and decisions

Ability to act and re-act

User productivity and satisfaction

Total cost of ownership

Impacting“These reports and analyses are not giving me any new

insight…I wish I could…”

“…don’t trust the data”

“Limited visibility on what’s going on in my

operation....now, and in the last few days”

“Wish I could connect my info with another department so we could see

how we impact each other”

“Wish I can do the reports on my own and not wait for IT”

“There seems to be multiple versions of the truth…data is in many different systems too”

“Takes me days just to produce this

simple report”

“Too many IT assets and tools everywhere, many of them overlap and are redundant”



Reduce and Avoid CostsReduce and Avoid Costs

Enhance Process Improvement

Enhance Process Improvement

Manage Through CollaborationManage Through Collaboration

Reduce Fraud Waste and Abuse

Reduce Fraud Waste and Abuse

Meet Mission ObjectivesMeet Mission Objectives

Maximize Resource and Asset Utilization

Maximize Resource and Asset Utilization

Improve Operational Performance

Improve Operational Performance

Employ Commercial Best Practices

Employ Commercial Best Practices

Modernize ITModernize IT

Mitigate Risk Mitigate Risk Improve Program Performance

Improve Program Performance

Do More with LessDo More with Less Jump-Start InnovationJump-Start Innovation

Enable Continuity of Operations

Enable Continuity of Operations

Create New Citizen ServicesCreate New Citizen Services

Everyone Is Attempting To:

Create a Foundation for Business Process Integration



Identify and solve problems with service delivery BEFORE impacting warfighter/customer satisfaction

What If You Could Do The Following?



Do One Or All Of These Impact Your Ability To Succeed?

IncompleteVisibility

Unable to see what’s happening across the business

Have no visibility into undocumented or legacy processes

First hear about problems from customers

Information about customers, products, shipments is incomplete or out-of-date

Too Slow to MakeDecisions

Decision management is “past-tense”

Struggling to make sense of deluge of information

Inability to understand how combinations of events, transactions and processes will impact the business in real time

Cannot anticipate opportunities or threats

Brittle, InflexibleProcesses

Inability to make changes fast enough to respond to business needs

Limited oversight of processes

Cannot quickly react to regulatory changes to reduce exposure to noncompliant activity

Not empowered to dynamically correct processes without IT involvement

THE LACK OF BUSINESS OPERATIONS INTELLIGENCE HAS ENDED



What Makes Business Operations Intelligent?

According to Gartner…

Explicit, formal attention to business process design that demonstrates BPM/BPI

Situation awareness mechanisms based on recent events

Embedded/inline analytics via BAM, CEP or other near real-time processing

Software support for intelligent responses such as a rules/orchestration engine



IMAGINE: A GPS Navigation System

• Driver enters an address• Embedded optimization software calculates

the best route• The GPS device compares the location of the

automobile with the planned route• The device continuously maps the car’s

location, adjusts the estimated arrival time and alerts drivers before and when they need to turn or change directions

• If a turn is missed, the device notifies the driver and calculates a new route



GPS and Intelligent Businesses



Gartner: Intelligent Business Operations

Emergence Of A New Category

IDC: Business Navigation SystemsForrester: Next Generation Platform



Attributes Of An Intelligent BPMS (iBPMS)

Strong

synergy with

IBO value!



Control Tower

Complex Event Processing

Business Process Management

Business Rules & Decision Management

Business Analytics

Real world environment, including “legacy systems”

Intelligent Business Operations (IBO)

Responsiveness Requires A New Technology Approach



Unlimited Opportunities For Operational Responsiveness

• Business Growth– Expansion

– Partner connectivity

– Geographical migration

• Cost Control– Budget cuts

– People reduction/consolidation

• Business Quality– Customer service/satisfaction

– Speed of delivery

Strategic Business InitiativesLine of Business ProjectsCIO/CFO driven programsBusiness QualityRegulated BusinessesOutsourcing ProjectsERP / CRM investmentsKey Performance Indicator programsAcquisitions, mergers, & divestituresRisk reduction & mitigation programsInfrastructure consolidation initiativesHuman workflow managementFinancial compliance managementContact center optimizationEmployee & customer self-serviceInventory management & optimizationCategory line extensionProduct lifecycle management

IBO Opportunities are usually found in three main types of evolving business:

These opportunities will be spoken of and handled differently depending on the roles of the individuals within the organization… yet they are they same drivers and value to the business.



Needed process improvements to facilitate and accelerate loan closings

Automated business rules and loan closure processes; added events processing and correlation

A unified portal enabled business users to prioritize loans, dramatically reducing the sales cycle and backlog

IBO In Practice



Bringing It All Together For A Responsive Business

3. Uh oh! Fraud is going on (CEP)

2. Does the student qualify for the loan? (business rules)

1. Student applies for a loan online (business process)

7. Entire scenario modeled through the same interface (PCT)

6. Visualize, triage, & take action on process exceptions & activity (BPM)

5. Adjust the process execution to reflect the decisions (BRMS)

4. What do we do in this circumstance? (event rules)

8. Visibility and adjustment of business processes & rules by business users (RPM)



Continuous Business Process Improvement For A Responsive Business

Progress | Savvion BPM

All-in-one streamlined solution for business users to improve decision-making and enable continuous business process improvement for enhanced responsiveness

Progress | Corticon BRM

Business rules management for business users, enabling smarter decision management for enhanced business responsiveness

Progress | Apama CEP

Correlating business events enabling smarter decision management for enhanced business responsiveness

Progress | Actional BTM

Business transaction management and analytics for enhanced business responsiveness

Progress Control Tower

Pre-integrated complete interface for RPM-enabling technologies



Progress Software / FuseSourceAbout Us:

• FuseSource is the leading provider of open source integration and open source messaging products, and is the only company that includes Apache project leaders to deliver enterprise-class products, services and subscriptions. The team’s unsurpassed knowledge of Apache ServiceMix, ActiveMQ, CXF, and Apache Camel combined with years of experience in building mission-critical applications make FuseSource the safe and cost-effective choice for any integration project. FuseSource is a wholly owned subsidiary of Progress Software

• Progress Software Corporation (NASDAQ: PRGS) is an independent enterprise software company that enables businesses to be operationally responsive to changing conditions and customer interactions as they occur – to capitalize on new opportunities, drive greater efficiencies and reduce risk. The company offers a comprehensive portfolio of best-in-class enterprise software spanning event-driven visibility and real-time response, open integration, data access and integration, and application development and deployment

17



Government Making Progress

• Only the operationally responsive infrastructure is capable of managing continuous disruption.

• The most responsive business is capable of transforming disruption into an innovation opportunity



Questions and Comments

Presented to: By: Date: Federal Aviation Administration System Wide Information Management (SWIM)...

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