Presented by Sardèk Love President and Founder Infinity Consulting and Training Solutions .

How the Oil & Gas Industry is Successfully Using Inclusionary Strategies to Reduce Costs, Prevent injuries, and Save Lives

Presented by Sardèk LovePresident and FounderInfinity Consulting and Training Solutionswww.ictscorp.com

Black Gold:

Introducing Sardèk Love

Sardèk LovePresident and FounderInfinity Consulting and Training Solutions

PO Box 3342Manassas, VA 20108Phone: 540-520-5733Fax: 571-292-2561Email: [email protected]: www.ictscorp.com

Sardèk Love is the President and Founder of Infinity Consulting and Training Solutions (ICTS), a global management consulting and customer service training provider. In this capacity, he has delivered training programs, Keynote speeches, and seminars to clients throughout the United States as well as the United Kingdom, Australia, Indonesia, Malaysia, Singapore, Kuwait, United Arab Emirates, Angola, Nigeria, Jamaica, and Saudi Arabia. Prior to launching ICTS, Sardek led high performing teams for the prestigious consulting firm Booz Allen Hamilton, and insurance industry giants MetLife Insurance and Anthem Blue Cross Blue Shield. His contributions continue to shape the development of leaders as is evident by his appointment as 2010 Chair of the American Society for Training and Development (ASTD) Leaders Conference Program Advisory Committee. And he is a member of the prestigious National Advisors for Chapters for ASTD.

Inventing the future by delivering results that endure. © 2010 Infinity Consulting and Training Solutions. All Rights Reserved. 2

Session ObjectivesAt the end of this session, you will be able to:

– Describe how one industry successfully uses the DiSC profile to create awareness of behavioral preferences, improve respect, and enhance communication between employees

– Explain the impact judgments and perceptions have on appreciating differences

– Implement an easy-to-use process for setting clear and specific expectations


Today’s Journey


PART IThe Business

Case

PART IISelf Awareness

& Understanding Others (Using

DiSC)

PART IIIPerceptions &

Their Impact on Behaviors

PART IVSetting Clear and Specific Expectations

The Business Case


5,000+ Workplace Fatalities/Yr

14 Workplace Fatalities/Day

1.5 Million Loss Time Injuries/Yr

Source: U.S. Bureau of Labor Statistics

The Business Case


The Business Case


Safety Culture

The Business Case


“The sum end quality of our individual contribution to the

management of safety determines whether the colleagues we

work with live or die.”

Cullen Inquiry, Piper Alpha Disaster

Visible Safety Leadership

Workforce Involvement

The Business Case


Injury resulted in

No to Minor 1st Aid

Treatment

Injury led to Time Away

from the Job

Injury led to Short or

Long Term Disability

The Person Died as a Result of Injuries

Suffered @ Work

How many of you know someone who was injured at work?

The Business Case


Major Contributors of Incidents that Result in Injuries and Fatalities

• Poor communication

• Failure to follow procedures

• Lack of appreciation of differences

• Lack of commitment from Management for the safety program

The Business Case


Total Recordable Incident Rate (TRIR)TRIR is a statistic tracked by OSHA to measure of any

organization’s safety record. It represents all work-related deaths,

illnesses, and injuries which result in a loss of consciousness,

restriction of work or motion, permanent transfer to another job

within the company, or that require some type of medical treatment

other than first aid treatment.

TRIR = Total number of injuries x *200,000

Total Man Hours Worked

*200,000 is used as it reflects the following:

(100 Employees) x (40 hrs/week) x (50 weeks/year)

Source: Occupational Safety & Health Administration (OSHA)

The Business Case


So the question is, “How can people hold each other accountable in a

respectful way to ensure everyone remains safe?

THE APPROACH• Build self awareness of behavioral preferences in the employee

base• Implement an easy to apply process that would result in changes

in employee behavior to improve appreciation of difference• Monitor performance improvement results at micro and macro

levels• Hold all employees accountable to demonstrate improvements

Summary of Part I: The Business Case


Inclusionary strategies must:

• have a clear and direct linkage to the key business metrics

• lead to measurable outcomes

• be tied to a few critical behaviors

Proven ways to ENGAGE YOUR EMPLOYEES SUCCESS TIPS

Part II: Creating Awareness & Understanding Using DiSC


DD ii

CC SS

DOMINANCEDOMINANCE

CONSCIENTIOUSCONSCIENTIOUS

INFLUENCEINFLUENCE

STEADINESSSTEADINESS



DOMINANCEDOMINANCE

CONSCIENTIOUSCONSCIENTIOUS

INFLUENCEINFLUENCE

STEADINESSSTEADINESS

Decisive

Direct

Wants immediate results

Can come across as harsh

Talkative

Enjoys interacting with people

Persuasive

Can be easily distracted

Detail oriented

Logical

Persistent

Can come across as very critical

Does not like rapid change

Loyal to team and family

Patient and a good listener

Can come across as unsure



DOMINANCEDOMINANCE INFLUENCEINFLUENCE

Use small groups & visual reminders (colored dots) to teach each of the 4 quadrants to the larger group as this enhances the initial learning and understanding of DiSC

Summary of Part II: Creating Awareness & Understanding Using DiSC


Inclusionary strategies must:

• be easy to use and have a clear benefit for its use

• must be tied to a few critical behaviors that result in success

Proven ways to ENGAGE YOUR EMPLOYEES SUCCESS TIPS

Part III: Perceptions and their Impact on Behaviors


Regardless of where we are in the world, after using DiSC to create

awareness of their natural behavioral tendencies and those of others, the

focus then moves to helping participants learn how to use and transfer their

new knowledge back on their job. What better way to do this than through

personal experience?

Saudi Arabia United States Indonesia

It’s Time to Learn a Little About Each Other




“While the facts are undeniable, the interpretations

will be many.”

Sardèk Love



Our Beliefs and Values affect our communication and behavior• We must remain consciously aware of our natural tendency to judge

others through our personal values lens. Articulate to validate! By doing so demonstrates you are “open” to appreciating differences.

Beliefs and Values

are

unseen

Behaviors

are

seen or heard

Judgments

affect how we interact with others

Perceptions

must be continuously validated

Summary of Part III: Perceptions and their Impact on Behaviors


• Train people to speak in terms of what they see others do (behaviors), not how they judge what they perceived.

• Encourage people to use their knowledge of DiSC to frame their discussions & feedback

Proven ways to ENGAGE YOUR EMPLOYEES Success Tips

Answer the Following Question

What would you expect of a Leader?



I got a job for you!

DISAPPOINTMENT

CAN DODON’T KNOW

SUCCESS

KNOWCAN DO

FAILURE

DON’T KNOWCAN’T DO

FUTILITY

KNOWCAN’T DO

Co

mp

eten

ce

Level of clarity of expectation

Low

Low

High

High

The “Keep It Real” Setting Expectations Matrix ©

25

Part IV: Setting Clear and Specific Expectations

Inventing the future by delivering results that endure. © 2010 Infinity Consulting and Training Solutions. All Rights Reserved.

Part IV: Setting Clear and Specific Expectations

To set clear and specific expectations, use the Hear / See / Do

Approach ©. Each expectation should be defined in observable

terms.

What would you HEAR a person say?

What would you SEE a person DO?


Summary of Part IV: Setting Clear and Specific Expectations


• State expectations in observable terms

• Ask questions to check for understanding

• Teach others to do the same when communicating expectations

Proven ways to ENGAGE YOUR EMPLOYEES Success Tips

1. THE IMPORTANCE OF LINKING INCLUSIONARY STRATEGIES DIRECTLY TO KEY BUSINESS METRICS

2. HOW DiSC IS USED TO CREATE AWARENESS & UNDERSTANDING

3. THE IMPACT OF PERCEPTIONS ON BEHAVIORS

4. THE IMPORTANCE OF SETTING CLEAR & SPECIFIC EXPECTATIONS

Today’s Journey: A Review

Inventing the future by delivering results that endure. © 2010 Infinity Consulting and Training Solutions. All Rights Reserved.

Proven ways to ENGAGE YOUR EMPLOYEES We Covered the Following

28

Thank You for Attending!

Sardèk LovePresident and FounderInfinity Consulting and Training Solutions

PO Box 3342Manassas, VA 20108Phone: 540-520-5733Fax: 571-292-2561

Email: [email protected]: www.ictscorp.comLinked In: www.linkedin.com/in/sardekloveFacebook - search for Sardek LoveTwitter: www.twitter.com/splove1


mailto:[email protected]

http://www.ictscorp.com/

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Presented by Sardèk Love President and Founder Infinity Consulting and Training Solutions .

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