Presented by Dr Garry Luxmoore MALC President WIAL Australia Chair WIAL Education Committee So, what...

presented byDr Garry Luxmoore MALC

President WIAL AustraliaChair WIAL Education Committee

So, what is the real problem?

Copyright 2012 WIAL All rights reserved

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Its a real pleasure to be here in Taiwan

Thank you for inviting me to come along.

Congratulations to Paulina and the team for all their

hard work.


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Let’s start with some questions:

1. What is at the heart of action learning?

2. What is the difference for us as coaches between

process and content?

• process is the how and

• content is the what

3. How do we do action learning

• reflective inquiry – questions and reflection

4. What do we work on?

• the problem – the problem is at the heart of AL

WIAL action learning


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“The problem solving tool of the 21st century”Newsweek

Without a problem

there is no action learning

so for today, let’s just focus on the problem


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In some cultures using the word problem is a problem

challenge issue

opportunity need


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if the problem is

how important is it that the group understands the real problem?

the

of AL


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poor understanding of the real problem

sub-optimal solutions/actions?

great actions towardproblem resolution

great understanding of the real problem

Who is often the person who least understands what the

real problem is?


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the PP – that’s often why

they have a problem!

https://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=OCj-oUWXW37ZYM&tbnid=BdcRNtEKzhgK8M:&ved=0CAUQjRw&url=https://www.catholic.org/college/story.php?id=42577&ei=jlf0Uqr5CIjskgW_soCgCA&bvm=bv.60799247,d.dGI&psig=AFQjCNHdamVlB3-sQizFFp-vbhyQdM4R8w&ust=1391831299985140

https://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=OCj-oUWXW37ZYM&tbnid=BdcRNtEKzhgK8M:&ved=0CAUQjRw&url=https://www.catholic.org/college/story.php?id=42577&ei=jlf0Uqr5CIjskgW_soCgCA&bvm=bv.60799247,d.dGI&psig=AFQjCNHdamVlB3-sQizFFp-vbhyQdM4R8w&ust=1391831299985140

https://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=OCj-oUWXW37ZYM&tbnid=BdcRNtEKzhgK8M:&ved=0CAUQjRw&url=https://www.catholic.org/college/story.php?id=42577&ei=rVf0UrzMK8nNkgXX64DICQ&bvm=bv.60799247,d.dGI&psig=AFQjCNHdamVlB3-sQizFFp-vbhyQdM4R8w&ust=1391831299985140

https://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=OCj-oUWXW37ZYM&tbnid=BdcRNtEKzhgK8M:&ved=0CAUQjRw&url=https://www.catholic.org/college/story.php?id=42577&ei=rVf0UrzMK8nNkgXX64DICQ&bvm=bv.60799247,d.dGI&psig=AFQjCNHdamVlB3-sQizFFp-vbhyQdM4R8w&ust=1391831299985140

http://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=TqdO0N8gCI_W2M&tbnid=ZgQ7dX5c2Ff6eM:&ved=0CAUQjRw&url=http://www.dailymail.co.uk/sciencetech/article-2548917/A-problem-shared-really-IS-problem-halved-Study-finds-discussing-problems-people-situation-reduces-stress-levels.html&ei=Blj0UoLSIMr9kAX574CIAg&bvm=bv.60799247,d.dGI&psig=AFQjCNH9xY1Wdtb_PGJNyD3GZur175fYNA&ust=1391831380429383

why do you think I’m stressing the word the real problem?


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symptoms

strategies

end states

extraneousdata

So how can the group best help

the pp understand

what the real problem is?


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By asking great questions of course and


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How can the coach help here?


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– When asking the group to write down what the problem is ask the group

So what is....’s real problem

What is the value in the coaching asking this?– Be careful not to just accept all that comes back– Often group participants give:• end states – an example?• strategies – an example?• solutions - an example?

End states• to create a new culture• to sell more product• getting people to better

integrate

Strategies• how to get the executive

to communicate better• to get the customers to

sample the products• how to take the next steps

Marie’s problem is..


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Solutions• having workers to commit

to the process• trying to engage people

who are not in agreement

• Cannot do something• Does not have the ability, knowledge,

resources to do something• Does not know what to do• Has restraints/constraints• Lacks self belief or confidence• Feels lost or unsure

The real problem is if PP


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So how can a coach do this?• Marie’s problem is that she needs to get people

to work together – problem or strategy?• Coach can question with: – so what is it that Marie is unable to do?– What is Marie’s real problem?– Why is that a problem for Marie?– So is that a strategy for Marie or is that her real

problem?


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Try some in your group• Her problem is to get standard operating

procedures written

• The problem is that the company has to find brand

new markets for a tired product

• Marie’s problem is how to get the managers to

accept the fact that the group is understaffed

• How to motive the staff


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How much should/could the coach prepare the group in advance about

differences between problems, strategies and end states?


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How much does there need to be complete agreement in the

group as to what the real problem is?


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How can cultural diversity impact on problem agreement?


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How will these scores impact on groups and problem agreement

How to segue into next session

1. When there is generally agreement on the problem

2. When there is generally NOT agreement on the problem

3. When there is mixed agreement on the problem (some yes some no some not sure)


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and good luck with your coaching

so thank you to all the wonderful coaches here today


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Presented by Dr Garry Luxmoore MALC President WIAL Australia Chair WIAL Education Committee So, what...

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