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Presented By:
Ali Liénaux, Marie Longré, Vice-President of Clinical Operations SAP Program Administrator
Identification and Accommodation of Employees with Substance Abuse Issues
Substance Abuse in Substance Abuse in the Workplacethe Workplace
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Presentation Overview
1. Employer Responsibilities2. Alcohol and Drug Policies:
An Employer’s Tool3. Psychoactive Substances:
Overview and Signs and Symptoms
4. Workplace Responses: SAP vs. EAP Assistance
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SECTION 1: SECTION 1:
Employer Responsibilities
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Employer Responsibilities
Accommodation
Privacy Safety
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Employer Responsibilities1. Safety
Bill C-45: An Amendment to the Criminal Code of Canada (2003)
217.1 Everyone who undertakes, or has the authority, to direct how another person does work or performs a task is under a legal duty to take reasonable steps to prevent bodily harm to that person, or any other person, arising from that work or task.
Criminal Code, R.S.C. 1985, c. C-46
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Employer Responsibilities1. Safety (cont’d)
Employer Civil Liability Vicarious liability for incidents at
work caused by employee use of drugs and/or alcohol– Hoefling v. The Driving Force
Inc., 2006 ABQB 30– R. v Dofasco Inc. (2007 ONCA
769 (Ontario Court of Appeal, 2008)
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Employer Responsibilities2. Duty to Accommodate
All individuals should have an opportunity … to have their needs accommodated , consistent with their duties and obligations…without being hindered in or prevented from doing so by discriminatory practices based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability or conviction for an offence for which a pardon has been granted.
Canadian Human Rights Act, R.S.C.1985, c. H-6, s. 2, Purpose of the Act.
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Employer Responsibilities2. Accommodation (cont’d)
Employers are required to accommodate disabilities if they know about them
Addictions often hidden due to employee denial
What is “Reasonable Accommodation?”
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Employer Responsibilities3. Privacy
Employer must:– Ensure the workplace is safe– Accommodate disabled
employees
WHILEWHILE– Balancing employees’ rights
to privacy
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Employer Responsibilities3. Privacy (cont’d)
DiscriminationBona Fide Occupational
Requirement (BFOR)Determining “present”
impairment
Drug Testing: A “Justifiable” Drug Testing: A “Justifiable” Breach of Employees’ Right Breach of Employees’ Right to Privacy?to Privacy?
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SECTION 2: SECTION 2:
Alcohol and Drug Policies: An Employer’s Tool
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Alcohol and Drug Policies: An Employer’s Tool
An effective Alcohol and Drug (A & D) Policy is:– Tailored to the specific needs
of a company– A “reasonable” and
“responsible” response to a company’s needs
Butler, B. (2008, May 26). Reality Check on Alcohol and Drug Policies and Testing Programs: The Canadian Situation. Presentation at the Insight Conference, “The Critical State of Workplace Alcohol and Drug Testing,” Toronto.
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Alcohol and Drug Policies: An Employer’s Tool (cont’d)
An effective A & D Policy strikes a balance between:– Controlling/deterring use
(standards, investigation tools, consequences of breach)
ANDAND– Preventing misuse (education,
training, EAP)
Butler, B. (2008, May 26). See above reference.
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Alcohol and Drug Policies: An Employer’s Tool (cont’d)
Influence of a well-developed A & D Policy:– Deterrence– Encourages self-help– Demonstrates that Employer
is proactive
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SECTION 3: SECTION 3:
Psychoactive Substances: Overview and Signs and Symptoms
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Range of Substance Use
Recreational Use – casual, non-problematic
Substance Abuse – moderately problematic, may have mild cravings/withdrawal symptoms, may impact on work/relationships
Substance Dependence – very problematic, likely to impact work/relationships, physical/psychological problems/withdrawal symptoms
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Drug Tolerance
Takes more of that substance to produce the same effect
Due to the body’s healthy desire for balance, attempts to counteract the effects of the drug
Almost all psychoactive substances taken regularly over a period of time lead to tolerance
Significantly increases the risk of drug overdose
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Recognizing Signs and Symptoms
Absenteeism/lateness Frequent breaks Mood swings Alcohol on breath Irritability Memory loss/lapse Borrowing money
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Physical Signs of Substance Abuse
Slowed, staggering walk, poor coordination
Red, watery eyes, pupils smaller or larger than usual, blank stare
Puffy face, blushing or paleness
Cold, sweaty palms
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Physical Signs of Substance Abuse (cont’d)
Tremors or shakes of hands, feet, head
Extreme hyperactivity, unusual talkativeness
Needle marks on arms, legs, feet
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Emotional Experience of Substance Abuser
Denial of problem Anger at self and others Mistrust of others Controlling Low self esteem Avoidance of feelings Isolation
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Enabling: Help or Harm?
Rescuing behaviour that allows substance abuser to maintain his/her way of life
Enabler takes responsibility, blame or makes accommodations for substance abuser
Becomes pattern for family, friends, co-workers, management
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We Need to Deal with Substance Abuse @ Work
Increase of employee suffering which is hidden
Social cost of inactivity are staggering
Increase of cost to organizations – health care, WSIB claims, lost
productivity – impact on corporate culture is
enormous
It is our job!
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SECTION 4: SECTION 4:
Workplace Responses: SAP vs. EAP Assistance
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Workplace Responses
Employees may request assistance (i.e. self-disclosure)– Best case scenario– Respond supportively
according to A & D Policy
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Workplace Responses (cont’d)
Employees may be hiding the problem– More difficult situation– Engage in non-accusing
conversation – Respond supportively according to
A & D Policy in the following situationsPositive drug/alcohol testWith training, can act using “Reasonable
Cause”
– Disciplinary action
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Substance Abuse Professionals (SAPs)
Regulated term under 49 CFR Part 40 of US DOT and specifies the following:– Professional qualifications– Addictions experience– Training and rigorous exam– Monitored continuing education– Subject to DOT audits
SAP is not a regulated term in Canada
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Substance Abuse Professionals (cont’d)
Use of a DOT SAP ensures:– Properly credentialed– Addictions experience– Understands workplace
concerns– Background in the community– Understands appropriate
reporting constraints– Makes appropriate relapse
prevention recommendations
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EAP Counselling
Voluntary Confidential Designed for employees
with self-disclosed issues No need for diagnostic tools
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SAP Assessment and Reporting
Mandatory Not confidential – reports
provided to the Employer Designed for employees who
have breached A & D Policy or US DOT Regulation
Requires objective diagnostic tools
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SAP Assessments and Reporting (cont’d)
Reports and Assessments should:– Balance the
organizations legal requirement and right to privacy
– Understand current federal and provincial legal and human rights rulings
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SAP Process
1. Organization determines level of reporting
2. SAP conducts a thorough professional assessment
3. SAP determines type of treatment OR education needed
4. SAP refers employee to the community resource best matching needs
5. SAP provides organization’s representative with initial report
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SAP Process (cont’d)
6. SAP tracks progress of employee through treatment or education
7. SAP provides company representative with updates and notifies rep if employee fails to comply
8. SAP conducts post-treatment (education) follow-up assessment to determine level of employee compliance
9. SAP provides company representative with follow-up report, which includes relapse-prevention recommendations
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Company Representative’s Options
IWS strongly suggests that the employer follow the SAP’s recommendations
However, the employer is not obligated to accept the SAP’s counsel regarding follow-up requirements or additional support programs
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Company Representative’s Options (cont’d)
Organization can use SAP’s recommendations solely to advise its decisions regarding employee’s follow-up (including Last Chance Agreement) should employment continue
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The accommodation and successful reintegration of an employee struggling with substance abuse is a life saving task.
Thank You!Thank You!