Presentazione di PowerPoint - €¦ · Branch Non-cash Inventory Administration ... Banking Trust...
Transcript of Presentazione di PowerPoint - €¦ · Branch Non-cash Inventory Administration ... Banking Trust...
Michele Saibene
Application Modernization: la modernizzazione applicativa a supporto della trasformazione dei processi
Application Modernization a supporto delle soluzioni Smart Work in ambito applicativo
PROCESS: BPMAutomated, dynamic, optimized
PEOPLE: CollaborationConnected, natural, real-time
PORTFOLIO: Application ModernizationBusiness aligned, service-based
Il ruolo chiave della modernizzazione applicativa a supporto del BPM…velocità nella trasformazione dei processi con l’implementazione di smart work solutions che indirizzino la dinamicità degli obiettivi di business?
…adattabilità dei processi attraverso il riuso di applicazioni legacy e sistemi IT esistenti?
…standardizzazione delle tecnologie e flessibilità delle architetture applicative come elementi abilitanti?
Business Processes
BusinessArchitecture
Application Architecture & Dynamic Infrastructure
Legacy Application
Characteristics
Increasing License and Maintenance
Cost
Complex Integration
and Maintenance
Former Investment and Mission Critical
Poor Documentation
Resistant and difficult
to Change
Represent Substantial Business
Knowledge
Old and Large 10 - 25 Years 1 - 20 M LOC
Technology obsolescence
and lack of skills
Legacy Application
Characteristics
Increasing License and Maintenance
Cost
Complex Integration
and Maintenance
Former Investment and Mission Critical
Poor Documentation
Resistant and difficult
to Change
Represent Substantial Business
Knowledge
Old and Large 10 - 25 Years 1 - 20 M LOC
Technology obsolescence
and lack of skills
Legacy Modernization
ERP Implementation
Process Improvement/Certification
Application Quality Initiatives
Shared Services Development
Consolidation of ESPs
Creation of PMO
ASP/SaaS Adoption
Portfolio Rationalization
Others
None of the AboveUser Priorities for Application Initiatives for the Next Two Years
2.0%
2.0%
25.7%
30.0%
31.2%
35.3%
38.5%
40.2%
45.2%
47.5%
50.4%Legacy Modernization
ERP Implementation
Process Improvement/Certification
Application Quality Initiatives
Shared Services Development
Consolidation of ESPs
Creation of PMO
ASP/SaaS Adoption
Portfolio Rationalization
Others
None of the AboveUser Priorities for Application Initiatives for the Next Two Years
2.0%
2.0%
25.7%
30.0%
31.2%
35.3%
38.5%
40.2%
45.2%
47.5%
50.4%
2.0%
2.0%
25.7%
30.0%
31.2%
35.3%
38.5%
40.2%
45.2%
47.5%
50.4%
…Legacy Application da vincolo ad elemento distintivo, su cui basare la trasformazione dei processi di business in ottica Smart Work.
Le issues indirizzate dalla modernizzazione applicativa e i risultati attesiPrincipali issues
Business
1. Time to market non in linea con le dinamiche di prodotto e di evoluzione della domanda
2. Difficoltà nell’automatizzare i processi di business per far fronte alle pressioni di ottimizzazione dei costi
3. Limitate capacità di integrazione dei processi, sia tra unità interne che verso i partner esterni
Technology
1. Applicazioni Legacy monolitiche, stratificate e costose da mantenere
2. Business rules / logics embedded nelle singole applicazioni e difficili da modificare
3. Architetture non standardizzate e scarsamente flessibili con elevata complessità interfacce
4. Limitato riuso di “servizi” comuni e conoscenza applicativa concentrata e difficilmente trasferibile
Risultati attesi
1. Evoluzione delle architetture secondo una logica a “servizi” e sulla base di tecnologie flessibili e aperte
2. Business rules / logic esposte come “servizi” fruibili da applicazioni multiple
3. Componentizzazione delle applicazioni per renderle modificabili rapidamente e facili da mantenere
4. Integrazione applicativa che semplifichi la complessità delle interfacce e riduca tempi/costi nelle attività di test
5. Utilizzo di tecnologie abilitanti che supportino la modernizzazione applicativa e l’automazione dei processi di business
L’evoluzione architetturale e la modernizzazione applicativa sono fattori abilitanti al miglioramento del time to market, all’aumento di flessibilità / automazione dei processi e alla riduzione dei costi di manutenzione dei sistemi IT in linea con le soluzioni Smart Work
L’approccio modulare di IBM all’Application Modernization a supporto dell’efficienza operativa e della flessibilità dei processi
Busin
ess Develop
ment
Finance & Risk Managem
ent
BusinessInfrastructure
Production
Interaction
O perationalServices
C ustom erSales & Servicing
Planning
C ustom erSales & Servicing
O versight
Em ployeePayroll & Tax
Em ployeeBenefits
A dm inistration
W orkforceTraining &
D evelopm ent
Em ployeeA ssessm ents(Recruitm ent)
Em ployee Status& ReferenceInform ation
Em ployeeTravel &Expenses
H um an ResourcesO versight
H um an ResourcesPolicies &Planning
Em ployee A ssignm ent & U sage analysis
W orker Q ualification& C ertification
AlliancesPlanning &A nalysis
AlliancesO versight
AlliancesA dm inistration
Business U nit Planning
Business U nitA dm inistration
Business U nitO versight
Business Strategy& Enterprise Planning & Analysis
G eneral Ledger(Financial Statem ents)
CorporateLegalServices
Business System sPlanning
Business System sO versight
Business &System s
A rchitecture
System sO perations
K now ledgeExchange
System s D evelopm ent and
D eploym ent
Production A ssurance(H elp D esk)
Business Policies &Procedures
IntellectualProperty
M aintenance
A udit &Legal
C om pliance
Business D evelopm entPolicies & Planning
Segm ent Planning& A nalysis
M arket &C om petitorA nalysis
M arketResearch
Business D evelopm entO versight
M arket ResearchM anagem ent& O versight
ProductD eploym entO versight
ProductPortfolio Planning
Product D evelopm ent
Product D esignO versight
ProductBundling
ProductD eploym ent
Fund/M arket A sset Planning& D evelopm ent
Fund & D ebt/EquityInstrum entO versight
C ustom erPortfolio Planning
AcquisitionPlanning
(A dv/ Ext/Int)
C am paignO versight
(A dv/ Ext/Int)
C ustom erBehaviorM odeling
AdvertisingExecution
External C am paignExecution
C ustom erReferenceInform ation
C ustom erPortfolioO versight
Corporate RelationsPolicies &Planning
C orporateR elationshipM anagem ent
C orporateRelationship
A dm inistration
C orporate& Institutional
C om m unications
StakeholderInvestm entRelations
External (Investor) Relations
Internal Cam paignExecution
SalesSupport
A dm inistration
Product/SalesInventoryD istribution
Custom erReview s, Surveys
& Research
Training &A wareness
FacilitiesM aintenance& O perations
Fixed A ssetRegister
FacilityA dm inistration
Facilities &Procurem entPolicies & Planning
Procurem ent
Facilities &Procurem entO versight
C ustom erA greem ents
Custom erC ontact/Event
History
Custom erC redit RatingExecution
C ase & ExceptionH andling
Agreem ent &RelationshipO versight
Custom erTransaction C onsolidator
Entitlem ent& Sales
Custom erRelationshipM anagem ent
BrokeredProductSales
U nderw riting
C orrespondentBank
A dm inistration
CorrespondentPlanning &O versight
Branch
Non-cashInventory
Adm inistration
Channel O perations
N etworkO versight
O perationalServicesO versight
FailsH andling
O perations Planning
CounterpartyA dm inistration
M arketD ata/ FeedO peration
M arket A ssetM aintenance(Corporate Events)
Reference andD irectory D ataM aintenance
M arketInform ationM aintenance
External D ata (IP) Planning &Assessm ent
Inform ation Provider
O versight & A dm inistration
A gency / BrokerCom m issions Adm inistration
A gency &Broker
O versight
ProductionPlanning &A nalysis
ProductionO versight
C orrespondence(incl. statem ents)
D ocum entM anagem ent& Archive
W ire Room
Financial O perations
(A /C Receivable)
CollateralAdm inistration
C ollections& Recovery
C redit/M arginP olicy & P lanning
C redit/M arginO versight
M arket RegulatoryRelations
A dm inistration
EnterprisePortfolioTracking
C ash Flow /M aturity LadderM aintenance
A ssetSecuritization
EnterprisePortfolioO versight
EnterprisePortfolio Planning
M arketRisk & Scoring
M odels
EnterprisePortfolio
M anagem ent
T reasury O perations
O perationalRisk
M anagem ent
RegulatoryC om pliance
G uidelineC om pliance
M arket Inform ation(sw itch) O peration
Trader/ BookO versight
M arketTrading
M arketExecution
ProgramTrading
A utom atedTeller
C ustom er C ontactRouting
C ustom erStatus
C ustom er C ontactH andler
C all Center(V RU )
Custom erCounter/Teller
Self ServiceW eb
M arket A sset/TrustC ustodial Services
Clearing andSettlem ent
ShareholderServices
Fraud/A M LD etection & Resolution
C ustom erA ccounting O versight
A ccountReconciliation
R ew ardsA dm inistration
M arket A ssetV aluation & Pricing(M ark to M arket)
Position/BalanceM anagem ent
C onsum erA ccounting
CorporateA ccounting
C ash & C urrencyH andling
Investm entFinanceServices
C onsum erCredit FacilityM anagem ent
Entitlem entProcessing
Paym ents (InclFee & Billing)
TaxationA dm inistrative
Services
D epositoryReceipts
Stock Lending& Repos
M arket M aking
Funds/M arket A sset
A dm inistration
U nit Trust
M utual Fund
H edge Fund
Investm entPortfolio
M anagem ent
Investm entPortfolio
Adm inistration
Investm entPortfolioPlanning
PortfolioPerform anceAnalysis
C onsum erBanking
TrustServices
Consum erLending
Authorizations(cards)
eTradingPortfolioServices
C ardsFulfillm ent
Lock-boxO perations
C onsum erProcessingO versight
BrokeredConsum er Product
C oordination
CheckProcessing
Funds Transfer& Rem ittance
Services
FinancialC apture (C ards)
M erchantRelations &O perations
RealEstate
M erchandiseFinancing
C orporateProcessingO versight
SyndicateM aintenance
& A dm inistration
CorporateM & A & A dvisory
Services
TradeFinance Services
InternationalTradeServices
CorporateLending
Bank G uarantees
C ashM anagem ent
Services
Prim e BrokerageServices(Buy Side)
Instrum entIssuance
D ebt/Equity
IPOPrivatePlacem ent
Financial M arketAnalysis
Financial M arketAnalysisO versight
Q uantitativeAnalysisServices
M arket O rder& ServicesO versight
TradeConfirm ation& A llocation
O rderM anagem ent
Investm ent/Trading
Policies & Planning
D ebt
EquitiesFX /M M
D erivatives &O ff-Balance
sheet
Com m odities
Business U nitTax
A dm inistration
FinancialPlanning
Finance & R iskM anagem entP lanning
Finance & R iskM anagem entO versight
Business U nitFinancial
Adm inistration
Financial Control& R eportingO versight
Business U nitAccounting
Business U nitFinancialO perations
Inform ation D issem ination
e-channel
Product Perform ance O versight
Account Services Planning
Direct Control Execute Instantiated Components
Components responsible for providing strategy, planning & direction
Components responsible for monitoring and exercising control over execute components
Components that execute to produce outcome of business services
Execute components that behave similarly in different instantiation
Busin
ess Develop
ment
Finance & Risk Managem
ent
BusinessInfrastructure
Production
Interaction
O perationalServices
C ustom erSales & Servicing
Planning
C ustom erSales & Servicing
O versight
Em ployeePayroll & Tax
Em ployeeBenefits
A dm inistration
W orkforceTraining &
D evelopm ent
Em ployeeA ssessm ents(Recruitm ent)
Em ployee Status& ReferenceInform ation
Em ployeeTravel &Expenses
H um an ResourcesO versight
H um an ResourcesPolicies &Planning
Em ployee A ssignm ent & U sage analysis
W orker Q ualification& C ertification
AlliancesPlanning &A nalysis
AlliancesO versight
AlliancesA dm inistration
Business U nit Planning
Business U nitA dm inistration
Business U nitO versight
Business Strategy& Enterprise Planning & Analysis
G eneral Ledger(Financial Statem ents)
CorporateLegalServices
Business System sPlanning
Business System sO versight
Business &System s
A rchitecture
System sO perations
K now ledgeExchange
System s D evelopm ent and
D eploym ent
Production A ssurance(H elp D esk)
Business Policies &Procedures
IntellectualProperty
M aintenance
A udit &Legal
C om pliance
Business D evelopm entPolicies & Planning
Segm ent Planning& A nalysis
M arket &C om petitorA nalysis
M arketResearch
Business D evelopm entO versight
M arket ResearchM anagem ent& O versight
ProductD eploym entO versight
ProductPortfolio Planning
Product D evelopm ent
Product D esignO versight
ProductBundling
ProductD eploym ent
Fund/M arket A sset Planning& D evelopm ent
Fund & D ebt/EquityInstrum entO versight
C ustom erPortfolio Planning
AcquisitionPlanning
(A dv/ Ext/Int)
C am paignO versight
(A dv/ Ext/Int)
C ustom erBehaviorM odeling
AdvertisingExecution
External C am paignExecution
C ustom erReferenceInform ation
C ustom erPortfolioO versight
Corporate RelationsPolicies &Planning
C orporateR elationshipM anagem ent
C orporateRelationship
A dm inistration
C orporate& Institutional
C om m unications
StakeholderInvestm entRelations
External (Investor) Relations
Internal Cam paignExecution
SalesSupport
A dm inistration
Product/SalesInventoryD istribution
Custom erReview s, Surveys
& Research
Training &A wareness
FacilitiesM aintenance& O perations
Fixed A ssetRegister
FacilityA dm inistration
Facilities &Procurem entPolicies & Planning
Procurem ent
Facilities &Procurem entO versight
C ustom erA greem ents
Custom erC ontact/Event
History
Custom erC redit RatingExecution
C ase & ExceptionH andling
Agreem ent &RelationshipO versight
Custom erTransaction C onsolidator
Entitlem ent& Sales
Custom erRelationshipM anagem ent
BrokeredProductSales
U nderw riting
C orrespondentBank
A dm inistration
CorrespondentPlanning &O versight
Branch
Non-cashInventory
Adm inistration
Channel O perations
N etworkO versight
O perationalServicesO versight
FailsH andling
O perations Planning
CounterpartyA dm inistration
M arketD ata/ FeedO peration
M arket A ssetM aintenance(Corporate Events)
Reference andD irectory D ataM aintenance
M arketInform ationM aintenance
External D ata (IP) Planning &Assessm ent
Inform ation Provider
O versight & A dm inistration
A gency / BrokerCom m issions Adm inistration
A gency &Broker
O versight
ProductionPlanning &A nalysis
ProductionO versight
C orrespondence(incl. statem ents)
D ocum entM anagem ent& Archive
W ire Room
Financial O perations
(A /C Receivable)
CollateralAdm inistration
C ollections& Recovery
C redit/M arginP olicy & P lanning
C redit/M arginO versight
M arket RegulatoryRelations
A dm inistration
EnterprisePortfolioTracking
C ash Flow /M aturity LadderM aintenance
A ssetSecuritization
EnterprisePortfolioO versight
EnterprisePortfolio Planning
M arketRisk & Scoring
M odels
EnterprisePortfolio
M anagem ent
T reasury O perations
O perationalRisk
M anagem ent
RegulatoryC om pliance
G uidelineC om pliance
M arket Inform ation(sw itch) O peration
Trader/ BookO versight
M arketTrading
M arketExecution
ProgramTrading
A utom atedTeller
C ustom er C ontactRouting
C ustom erStatus
C ustom er C ontactH andler
C all Center(V RU )
Custom erCounter/Teller
Self ServiceW eb
M arket A sset/TrustC ustodial Services
Clearing andSettlem ent
ShareholderServices
Fraud/A M LD etection & Resolution
C ustom erA ccounting O versight
A ccountReconciliation
R ew ardsA dm inistration
M arket A ssetV aluation & Pricing(M ark to M arket)
Position/BalanceM anagem ent
C onsum erA ccounting
CorporateA ccounting
C ash & C urrencyH andling
Investm entFinanceServices
C onsum erCredit FacilityM anagem ent
Entitlem entProcessing
Paym ents (InclFee & Billing)
TaxationA dm inistrative
Services
D epositoryReceipts
Stock Lending& Repos
M arket M aking
Funds/M arket A sset
A dm inistration
U nit Trust
M utual Fund
H edge Fund
Investm entPortfolio
M anagem ent
Investm entPortfolio
Adm inistration
Investm entPortfolioPlanning
PortfolioPerform anceAnalysis
C onsum erBanking
TrustServices
Consum erLending
Authorizations(cards)
eTradingPortfolioServices
C ardsFulfillm ent
Lock-boxO perations
C onsum erProcessingO versight
BrokeredConsum er Product
C oordination
CheckProcessing
Funds Transfer& Rem ittance
Services
FinancialC apture (C ards)
M erchantRelations &O perations
RealEstate
M erchandiseFinancing
C orporateProcessingO versight
SyndicateM aintenance
& A dm inistration
CorporateM & A & A dvisory
Services
TradeFinance Services
InternationalTradeServices
CorporateLending
Bank G uarantees
C ashM anagem ent
Services
Prim e BrokerageServices(Buy Side)
Instrum entIssuance
D ebt/Equity
IPOPrivatePlacem ent
Financial M arketAnalysis
Financial M arketAnalysisO versight
Q uantitativeAnalysisServices
M arket O rder& ServicesO versight
TradeConfirm ation& A llocation
O rderM anagem ent
Investm ent/Trading
Policies & Planning
D ebt
EquitiesFX /M M
D erivatives &O ff-Balance
sheet
Com m odities
Business U nitTax
A dm inistration
FinancialPlanning
Finance & R iskM anagem entP lanning
Finance & R iskM anagem entO versight
Business U nitFinancial
Adm inistration
Financial Control& R eportingO versight
Business U nitAccounting
Business U nitFinancialO perations
Inform ation D issem ination
e-channel
Product Perform ance O versight
Account Services Planning
Direct Control Execute Instantiated Components
Components responsible for providing strategy, planning & direction
Components responsible for monitoring and exercising control over execute components
Components that execute to produce outcome of business services
Execute components that behave similarly in different instantiation
Business Analyst
Solution Architect
Data Modeler
Process Modeler
Project Manager
Information Framework (IFW)
Data Models Process Models Services Models
Model Repository
RenovateRestructure
Data Collection and Verification
Data Analysis
OpportunityIdentification
Planning and
Discovery
PrioritizedRecommendations
Application Portfolio Assessment
Client’s– Current Application Portfolio – Business & IT Strategy – Technical Architecture & Standards– Current & Target Enterprise Architecture
Rationalize
Reprioritize
Relocate
inputs
2 Portfolio
Management & Transformation
Framework for Management & Governance
SOA Architecture
Process & Information Modeling
Legacy Asset Analysis
Application Portfolio Analysis
Business Business Logic Logic
ServiceService
UI
IP
Data AccessI/O I/O
RoutinesRoutines
DatabaseDatabase
Web ServicesInterfaces
UIControl
Data
App Mngt.App Mngt.ServiceService
Rich ClientRich Client
UI ServicesUI Services
Workflow Business Rules
Application Componentization
Bottom-up Approach
Service Model
Top-down Approach
CRM System
Workflows & Decision MakingCustomer Access
Bank Staff
Case
Managem
ent
Other
Cam
paign M
anagement
Channel Integration Business
Perform
ance Analysis & R
eporting
Audit &
Regulatory
Com
pliance
Custom
er C
are
Banking Integration Platform
OLAP
Data Marts
Business Process ManagementBusiness Rules Management
MediatonMash up
ETL...
Ext Networks
Customer Insight
Ext Events
Service Management
Email MobileBranchWebATM Call Center
AcctOpening.
AcctAccess.
AcctMgmt. Other.
Security Control,
Enforcement
Continuous Availability
Management
Config, Change & Release
Management
Trusted Identity Management
SecureApplication
Development
Problem & Incident
Management
Core Systems
Deposits
Credit C
ards
Loans
Other
Operational Data Portfolios, etc
Unstructured DataCustomer comm.
Master Data Customers, etc.
Fee & Charges
Interest AccrualsPricing Optimization
Analytics & Control Systems
Planning &Control
Risk Mgt Accounting
Other
Audit
ProcurementB2B
Regulatory.
HR
InformationWarehouse
Eurosig
GES
Enterprise Service Bus
CRM System
Workflows & Decision MakingCustomer Access
Bank Staff
Case
Managem
ent
Other
Cam
paign M
anagement
Channel Integration Business
Perform
ance Analysis & R
eporting
Audit &
Regulatory
Com
pliance
Custom
er C
are
Banking Integration Platform
OLAP
Data Marts
Business Process ManagementBusiness Rules Management
MediatonMash up
ETL...
Ext Networks
Customer Insight
Ext Events
Service Management
Email MobileBranchWebATM Call Center
AcctOpening.
AcctAccess.
AcctMgmt. Other.
Security Control,
Enforcement
Continuous Availability
Management
Config, Change & Release
Management
Trusted Identity Management
SecureApplication
Development
Problem & Incident
Management
Core Systems
Deposits
Credit C
ards
Loans
Other
Operational Data Portfolios, etc
Unstructured DataCustomer comm.
Master Data Customers, etc.
Fee & Charges
Interest AccrualsPricing Optimization
Analytics & Control Systems
Planning &Control
Risk Mgt Accounting
Other
Audit
ProcurementB2B
Regulatory.
HR
InformationWarehouse
Eurosig
GES
Enterprise Service BusSOA Governance
Component Business Model
Differentiated
Pain Point
Hot Components
Centralized DecisioningDistributed DecisioningCentralized ProcessingDistributed Processing
YYY
$XX
FTE
Expense
Legend
Differentiated
Pain Point
Hot Components
Centralized DecisioningDistributed DecisioningCentralized ProcessingDistributed Processing
YYY
$XX
FTE
Expense
Legend
Insi
ght
Risk / Financial M
anagement
Operations
Distribution
Infrastructure
Manufacturing
ContactHandler
CreditAdministration
CustomerAgreements
Training &Awareness
Branch NetworkOperations
InternalCampaign Execution
CustomerSale &Servicing
Planning
ProductDevelopment
ManufacturingOversight
AgencyAdministration
ProductDeploymentOversight
ProductDevelopment
Oversight
ProductBundling
ProductManufacturing
Planning
Customer AccountServices Planning
Customer AccountServices Oversight
FacilitiesMaintenance& Operations
SystemsDevelopment &
DeploymentBusiness UnitAdministration
Business UnitPlanning
ProductDeploymentSystems PlanningExternal Relations
Business &Systems
Architecture
GeneralLedger
TreasuryOperations
AssetSecuritization
CreditPolicy & Planning
Audit & LegalCompliance
FinancialPolicies& Plans
Risk Mgmt.Oversight
Risk ManagementPolicy & Plans
Asset & LiabilityOversight
MarketAnalysis
CustomerPortfolio & Analysis
OperationsPlanning
CustomerBehavior Modeling
Segment Analysis& Planning
Acquisition Planning
Product PortfolioPlanning
ExternalCampaignExecution
Marketing& Advertising
CampaignOversignt
RelationshipManagement
Product Sales Support
Sales/Servicing
AdministrationRelationship
& Credit OversightFinancialControl
ApplicationProcessingOversight
ContactRouting
Entitlement & Sales
Commissions
Case & ExceptionHandling
Contact/EventHistory
CustomerStatus
Transaction Consolidator
Authorizations
MerchantOperations
Branch Non-cashInventory
CardFulfilment
ConsumerFinance Fulfilment
ConsumerLending Fulfillment
DDAFulfilment
Cash & CurrencyHandling
CollateralHandling
RewardsAdministration Payments
CustomerAccounting
Fraud/AMLDetection
InformationDissemination
E-Channel Operations
FinancialCapture (Cards)
ProductionAssurance
CorrespondenceDocument
Management& Archive
StaffAdministration
SystemsOperations
Collections& Recovery
Asset &LiabilityTracking
Fixed Asset Register
MarketResearch
208
131
633 1508
3671
6287
9901592 342
20749 1415
1087240
141 $7.0
$444.6
$38.1
$96.0 $49.3
$393.6
$548.4
$123.3
$1.0
$249.1 $57.3
$1789.2 $85.2
$143$56.3
760
745
3676
171
383
325
80
$3.0
$64.8
$59.3
$338
$34.1$29.1
$26.4
$1.4
$19.9 $3.4
$1.4
$124.5
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2351 2542
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249
293 1038
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$200.0 $82.2 $565.1 $28.8$80.9
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$87.2
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$16.8
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12637
317 417
268
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109
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176
408
1601591
33
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$990.7
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$16.5
$16.247
176
240
132 428
61
66
65
300
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$40.9
$49.6
$26.6 $28.1
$9.2
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$205.4
$826.2
$3.8
Operations Oversight
370 $25.7
6
30
13 12
16
17
10
8
97
8
34
Insi
ght
Risk / Financial M
anagement
Operations
Distribution
Infrastructure
Manufacturing
Insi
ght
Risk / Financial M
anagement
Operations
Distribution
Infrastructure
Manufacturing
Operations
Distribution
Infrastructure
Manufacturing
ContactHandler
CreditAdministration
CustomerAgreements
Training &Awareness
Branch NetworkOperations
InternalCampaign Execution
CustomerSale &Servicing
Planning
ProductDevelopment
ManufacturingOversight
AgencyAdministration
ProductDeploymentOversight
ProductDevelopment
Oversight
ProductBundling
ProductManufacturing
Planning
Customer AccountServices Planning
Customer AccountServices Oversight
FacilitiesMaintenance& Operations
SystemsDevelopment &
DeploymentBusiness UnitAdministration
Business UnitPlanning
ProductDeploymentSystems PlanningExternal Relations
Business &Systems
Architecture
GeneralLedger
TreasuryOperations
AssetSecuritization
CreditPolicy & Planning
Audit & LegalCompliance
FinancialPolicies& Plans
Risk Mgmt.Oversight
Risk ManagementPolicy & Plans
Asset & LiabilityOversight
MarketAnalysis
CustomerPortfolio & Analysis
OperationsPlanning
CustomerBehavior Modeling
Segment Analysis& Planning
Acquisition Planning
Product PortfolioPlanning
ExternalCampaignExecution
Marketing& Advertising
CampaignOversignt
RelationshipManagement
Product Sales Support
Sales/Servicing
AdministrationRelationship
& Credit OversightFinancialControl
ApplicationProcessingOversight
ContactRouting
Entitlement & Sales
Commissions
Case & ExceptionHandling
Contact/EventHistory
CustomerStatus
Transaction Consolidator
Authorizations
MerchantOperations
Branch Non-cashInventory
CardFulfilment
ConsumerFinance Fulfilment
ConsumerLending Fulfillment
DDAFulfilment
Cash & CurrencyHandling
CollateralHandling
RewardsAdministration Payments
CustomerAccounting
Fraud/AMLDetection
InformationDissemination
E-Channel Operations
FinancialCapture (Cards)
ProductionAssurance
CorrespondenceDocument
Management& Archive
StaffAdministration
SystemsOperations
Collections& Recovery
Asset &LiabilityTracking
Fixed Asset Register
MarketResearch
208
131
633 1508
3671
6287
9901592 342
20749 1415
1087240
141 $7.0
$444.6
$38.1
$96.0 $49.3
$393.6
$548.4
$123.3
$1.0
$249.1 $57.3
$1789.2 $85.2
$143$56.3
760
745
3676
171
383
325
80
$3.0
$64.8
$59.3
$338
$34.1$29.1
$26.4
$1.4
$19.9 $3.4
$1.4
$124.5
73825
2042
63847
2351 2542
937
357
249
293 1038
326
$200.0 $82.2 $565.1 $28.8$80.9
$432.1
$5.6
$27.8
$68.3
$212.7 $158.3
$87.2
$1.7 $27.7
$16.8
2142 4896 464 182 159 944133 127 186$186.6 $331.4 $66.3 $53.2 $21.8$6.7 $107 $43.4$2.4$143.8
12637
317 417
268
123
109
34
176
408
1601591
33
$25.8 $47
$990.7
$66.3
$5.2
$33.3
$9.4
$2.4
$35
$93.7
$60.9$192.8
$16.5
$16.247
176
240
132 428
61
66
65
300
$1.3
$40.9
$49.6
$26.6 $28.1
$9.2
$16.3
$22.1
$205.4
$826.2
$3.8
Operations Oversight
370 $25.7
6
30
13 12
16
17
10
8
97
8
34
1. Understand where to focus operationally2. Decide on centralization and de-centralization
options3. Determine core vs. non core components4. Determine how to achieve operational efficiency
Core Components
FTE allocationExpense
Allocation
Differentiated
Pain Point
Hot Components
Centralized DecisioningDistributed DecisioningCentralized ProcessingDistributed Processing
YYY
$XX
FTE
Expense
Legend
Differentiated
Pain Point
Hot Components
Centralized DecisioningDistributed DecisioningCentralized ProcessingDistributed Processing
YYY
$XX
FTE
Expense
Legend
Insi
ght
Risk / Financial M
anagement
Operations
Distribution
Infrastructure
Manufacturing
ContactHandler
CreditAdministration
CustomerAgreements
Training &Awareness
Branch NetworkOperations
InternalCampaign Execution
CustomerSale &Servicing
Planning
ProductDevelopment
ManufacturingOversight
AgencyAdministration
ProductDeploymentOversight
ProductDevelopment
Oversight
ProductBundling
ProductManufacturing
Planning
Customer AccountServices Planning
Customer AccountServices Oversight
FacilitiesMaintenance& Operations
SystemsDevelopment &
DeploymentBusiness UnitAdministration
Business UnitPlanning
ProductDeploymentSystems PlanningExternal Relations
Business &Systems
Architecture
GeneralLedger
TreasuryOperations
AssetSecuritization
CreditPolicy & Planning
Audit & LegalCompliance
FinancialPolicies& Plans
Risk Mgmt.Oversight
Risk ManagementPolicy & Plans
Asset & LiabilityOversight
MarketAnalysis
CustomerPortfolio & Analysis
OperationsPlanning
CustomerBehavior Modeling
Segment Analysis& Planning
Acquisition Planning
Product PortfolioPlanning
ExternalCampaignExecution
Marketing& Advertising
CampaignOversignt
RelationshipManagement
Product Sales Support
Sales/Servicing
AdministrationRelationship
& Credit OversightFinancialControl
ApplicationProcessingOversight
ContactRouting
Entitlement & Sales
Commissions
Case & ExceptionHandling
Contact/EventHistory
CustomerStatus
Transaction Consolidator
Authorizations
MerchantOperations
Branch Non-cashInventory
CardFulfilment
ConsumerFinance Fulfilment
ConsumerLending Fulfillment
DDAFulfilment
Cash & CurrencyHandling
CollateralHandling
RewardsAdministration Payments
CustomerAccounting
Fraud/AMLDetection
InformationDissemination
E-Channel Operations
FinancialCapture (Cards)
ProductionAssurance
CorrespondenceDocument
Management& Archive
StaffAdministration
SystemsOperations
Collections& Recovery
Asset &LiabilityTracking
Fixed Asset Register
MarketResearch
208
131
633 1508
3671
6287
9901592 342
20749 1415
1087240
141 $7.0
$444.6
$38.1
$96.0 $49.3
$393.6
$548.4
$123.3
$1.0
$249.1 $57.3
$1789.2 $85.2
$143$56.3
760
745
3676
171
383
325
80
$3.0
$64.8
$59.3
$338
$34.1$29.1
$26.4
$1.4
$19.9 $3.4
$1.4
$124.5
73825
2042
63847
2351 2542
937
357
249
293 1038
326
$200.0 $82.2 $565.1 $28.8$80.9
$432.1
$5.6
$27.8
$68.3
$212.7 $158.3
$87.2
$1.7 $27.7
$16.8
2142 4896 464 182 159 944133 127 186$186.6 $331.4 $66.3 $53.2 $21.8$6.7 $107 $43.4$2.4$143.8
12637
317 417
268
123
109
34
176
408
1601591
33
$25.8 $47
$990.7
$66.3
$5.2
$33.3
$9.4
$2.4
$35
$93.7
$60.9$192.8
$16.5
$16.247
176
240
132 428
61
66
65
300
$1.3
$40.9
$49.6
$26.6 $28.1
$9.2
$16.3
$22.1
$205.4
$826.2
$3.8
Operations Oversight
370 $25.7
6
30
13 12
16
17
10
8
97
8
34
Insi
ght
Risk / Financial M
anagement
Operations
Distribution
Infrastructure
Manufacturing
Insi
ght
Risk / Financial M
anagement
Operations
Distribution
Infrastructure
Manufacturing
Operations
Distribution
Infrastructure
Manufacturing
ContactHandler
CreditAdministration
CustomerAgreements
Training &Awareness
Branch NetworkOperations
InternalCampaign Execution
CustomerSale &Servicing
Planning
ProductDevelopment
ManufacturingOversight
AgencyAdministration
ProductDeploymentOversight
ProductDevelopment
Oversight
ProductBundling
ProductManufacturing
Planning
Customer AccountServices Planning
Customer AccountServices Oversight
FacilitiesMaintenance& Operations
SystemsDevelopment &
DeploymentBusiness UnitAdministration
Business UnitPlanning
ProductDeploymentSystems PlanningExternal Relations
Business &Systems
Architecture
GeneralLedger
TreasuryOperations
AssetSecuritization
CreditPolicy & Planning
Audit & LegalCompliance
FinancialPolicies& Plans
Risk Mgmt.Oversight
Risk ManagementPolicy & Plans
Asset & LiabilityOversight
MarketAnalysis
CustomerPortfolio & Analysis
OperationsPlanning
CustomerBehavior Modeling
Segment Analysis& Planning
Acquisition Planning
Product PortfolioPlanning
ExternalCampaignExecution
Marketing& Advertising
CampaignOversignt
RelationshipManagement
Product Sales Support
Sales/Servicing
AdministrationRelationship
& Credit OversightFinancialControl
ApplicationProcessingOversight
ContactRouting
Entitlement & Sales
Commissions
Case & ExceptionHandling
Contact/EventHistory
CustomerStatus
Transaction Consolidator
Authorizations
MerchantOperations
Branch Non-cashInventory
CardFulfilment
ConsumerFinance Fulfilment
ConsumerLending Fulfillment
DDAFulfilment
Cash & CurrencyHandling
CollateralHandling
RewardsAdministration Payments
CustomerAccounting
Fraud/AMLDetection
InformationDissemination
E-Channel Operations
FinancialCapture (Cards)
ProductionAssurance
CorrespondenceDocument
Management& Archive
StaffAdministration
SystemsOperations
Collections& Recovery
Asset &LiabilityTracking
Fixed Asset Register
MarketResearch
208
131
633 1508
3671
6287
9901592 342
20749 1415
1087240
141 $7.0
$444.6
$38.1
$96.0 $49.3
$393.6
$548.4
$123.3
$1.0
$249.1 $57.3
$1789.2 $85.2
$143$56.3
760
745
3676
171
383
325
80
$3.0
$64.8
$59.3
$338
$34.1$29.1
$26.4
$1.4
$19.9 $3.4
$1.4
$124.5
73825
2042
63847
2351 2542
937
357
249
293 1038
326
$200.0 $82.2 $565.1 $28.8$80.9
$432.1
$5.6
$27.8
$68.3
$212.7 $158.3
$87.2
$1.7 $27.7
$16.8
2142 4896 464 182 159 944133 127 186$186.6 $331.4 $66.3 $53.2 $21.8$6.7 $107 $43.4$2.4$143.8
12637
317 417
268
123
109
34
176
408
1601591
33
$25.8 $47
$990.7
$66.3
$5.2
$33.3
$9.4
$2.4
$35
$93.7
$60.9$192.8
$16.5
$16.247
176
240
132 428
61
66
65
300
$1.3
$40.9
$49.6
$26.6 $28.1
$9.2
$16.3
$22.1
$205.4
$826.2
$3.8
Operations Oversight
370 $25.7
6
30
13 12
16
17
10
8
97
8
34
Insi
ght
Risk / Financial M
anagement
Operations
Distribution
Infrastructure
Manufacturing
ContactHandler
CreditAdministration
CustomerAgreements
Training &Awareness
Branch NetworkOperations
InternalCampaign Execution
CustomerSale &Servicing
Planning
ProductDevelopment
ManufacturingOversight
AgencyAdministration
ProductDeploymentOversight
ProductDevelopment
Oversight
ProductBundling
ProductManufacturing
Planning
Customer AccountServices Planning
Customer AccountServices Oversight
FacilitiesMaintenance& Operations
SystemsDevelopment &
DeploymentBusiness UnitAdministration
Business UnitPlanning
ProductDeploymentSystems PlanningExternal Relations
Business &Systems
Architecture
GeneralLedger
TreasuryOperations
AssetSecuritization
CreditPolicy & Planning
Audit & LegalCompliance
FinancialPolicies& Plans
Risk Mgmt.Oversight
Risk ManagementPolicy & Plans
Asset & LiabilityOversight
MarketAnalysis
CustomerPortfolio & Analysis
OperationsPlanning
CustomerBehavior Modeling
Segment Analysis& Planning
Acquisition Planning
Product PortfolioPlanning
ExternalCampaignExecution
Marketing& Advertising
CampaignOversignt
RelationshipManagement
Product Sales Support
Sales/Servicing
AdministrationRelationship
& Credit OversightFinancialControl
ApplicationProcessingOversight
ContactRouting
Entitlement & Sales
Commissions
Case & ExceptionHandling
Contact/EventHistory
CustomerStatus
Transaction Consolidator
Authorizations
MerchantOperations
Branch Non-cashInventory
CardFulfilment
ConsumerFinance Fulfilment
ConsumerLending Fulfillment
DDAFulfilment
Cash & CurrencyHandling
CollateralHandling
RewardsAdministration Payments
CustomerAccounting
Fraud/AMLDetection
InformationDissemination
E-Channel Operations
FinancialCapture (Cards)
ProductionAssurance
CorrespondenceDocument
Management& Archive
StaffAdministration
SystemsOperations
Collections& Recovery
Asset &LiabilityTracking
Fixed Asset Register
MarketResearch
208
131
633 1508
3671
6287
9901592 342
20749 1415
1087240
141 $7.0
$444.6
$38.1
$96.0 $49.3
$393.6
$548.4
$123.3
$1.0
$249.1 $57.3
$1789.2 $85.2
$143$56.3
760
745
3676
171
383
325
80
$3.0
$64.8
$59.3
$338
$34.1$29.1
$26.4
$1.4
$19.9 $3.4
$1.4
$124.5
73825
2042
63847
2351 2542
937
357
249
293 1038
326
$200.0 $82.2 $565.1 $28.8$80.9
$432.1
$5.6
$27.8
$68.3
$212.7 $158.3
$87.2
$1.7 $27.7
$16.8
2142 4896 464 182 159 944133 127 186$186.6 $331.4 $66.3 $53.2 $21.8$6.7 $107 $43.4$2.4$143.8
12637
317 417
268
123
109
34
176
408
1601591
33
$25.8 $47
$990.7
$66.3
$5.2
$33.3
$9.4
$2.4
$35
$93.7
$60.9$192.8
$16.5
$16.247
176
240
132 428
61
66
65
300
$1.3
$40.9
$49.6
$26.6 $28.1
$9.2
$16.3
$22.1
$205.4
$826.2
$3.8
Operations Oversight
370 $25.7
6
30
13 12
16
17
10
8
97
8
34
Insi
ght
Risk / Financial M
anagement
Operations
Distribution
Infrastructure
Manufacturing
Insi
ght
Risk / Financial M
anagement
Operations
Distribution
Infrastructure
Manufacturing
Operations
Distribution
Infrastructure
Manufacturing
ContactHandler
CreditAdministration
CustomerAgreements
Training &Awareness
Branch NetworkOperations
InternalCampaign Execution
CustomerSale &Servicing
Planning
ProductDevelopment
ManufacturingOversight
AgencyAdministration
ProductDeploymentOversight
ProductDevelopment
Oversight
ProductBundling
ProductManufacturing
Planning
Customer AccountServices Planning
Customer AccountServices Oversight
FacilitiesMaintenance& Operations
SystemsDevelopment &
DeploymentBusiness UnitAdministration
Business UnitPlanning
ProductDeploymentSystems PlanningExternal Relations
Business &Systems
Architecture
GeneralLedger
TreasuryOperations
AssetSecuritization
CreditPolicy & Planning
Audit & LegalCompliance
FinancialPolicies& Plans
Risk Mgmt.Oversight
Risk ManagementPolicy & Plans
Asset & LiabilityOversight
MarketAnalysis
CustomerPortfolio & Analysis
OperationsPlanning
CustomerBehavior Modeling
Segment Analysis& Planning
Acquisition Planning
Product PortfolioPlanning
ExternalCampaignExecution
Marketing& Advertising
CampaignOversignt
RelationshipManagement
Product Sales Support
Sales/Servicing
AdministrationRelationship
& Credit OversightFinancialControl
ApplicationProcessingOversight
ContactRouting
Entitlement & Sales
Commissions
Case & ExceptionHandling
Contact/EventHistory
CustomerStatus
Transaction Consolidator
Authorizations
MerchantOperations
Branch Non-cashInventory
CardFulfilment
ConsumerFinance Fulfilment
ConsumerLending Fulfillment
DDAFulfilment
Cash & CurrencyHandling
CollateralHandling
RewardsAdministration Payments
CustomerAccounting
Fraud/AMLDetection
InformationDissemination
E-Channel Operations
FinancialCapture (Cards)
ProductionAssurance
CorrespondenceDocument
Management& Archive
StaffAdministration
SystemsOperations
Collections& Recovery
Asset &LiabilityTracking
Fixed Asset Register
MarketResearch
208
131
633 1508
3671
6287
9901592 342
20749 1415
1087240
141 $7.0
$444.6
$38.1
$96.0 $49.3
$393.6
$548.4
$123.3
$1.0
$249.1 $57.3
$1789.2 $85.2
$143$56.3
760
745
3676
171
383
325
80
$3.0
$64.8
$59.3
$338
$34.1$29.1
$26.4
$1.4
$19.9 $3.4
$1.4
$124.5
73825
2042
63847
2351 2542
937
357
249
293 1038
326
$200.0 $82.2 $565.1 $28.8$80.9
$432.1
$5.6
$27.8
$68.3
$212.7 $158.3
$87.2
$1.7 $27.7
$16.8
2142 4896 464 182 159 944133 127 186$186.6 $331.4 $66.3 $53.2 $21.8$6.7 $107 $43.4$2.4$143.8
12637
317 417
268
123
109
34
176
408
1601591
33
$25.8 $47
$990.7
$66.3
$5.2
$33.3
$9.4
$2.4
$35
$93.7
$60.9$192.8
$16.5
$16.247
176
240
132 428
61
66
65
300
$1.3
$40.9
$49.6
$26.6 $28.1
$9.2
$16.3
$22.1
$205.4
$826.2
$3.8
Operations Oversight
370 $25.7
6
30
13 12
16
17
10
8
97
8
34
1. Understand where to focus operationally2. Decide on centralization and de-centralization
options3. Determine core vs. non core components4. Determine how to achieve operational efficiency
Core Components
FTE allocationExpense
Allocation
Analisi processi ed identificazione iniziative di trasformazione
Busin
ess Develo
pment
Finance & Risk Management
Business
Infrastructure
Production
Interaction
O perational
Services
C ust om erS ale s & Se rvi cin g
Pla nn ing
C ust om erSa les & S er vic ing
O ver sig ht
Em p loy eePa yro ll & T ax
Em pl oy eeBe nef its
A d min ist rat ion
W or kfo rc e
T rai nin g &De ve lop me nt
Em plo ye e
A sse ssm en ts(R ecr uit me nt)
E mp lo yee S tat us
& Ref ere nceInf orm a tion
E mp lo yee
Tra ve l &Exp en ses
Hu ma n
Re so urc esO ver sig ht
Hu ma n Res ou rce sPo lici es &
Pla nn ing
Em p loy ee A ssig nm en t &
Us ag e a nal ysi s
Wo rk er Q ual ific atio n
& C er tific ati onA llia nc es
Pla nn ing &A na lys is
A llia nc esO ver sig ht
A llia nc esA dm ini str atio n
B u sin ess Un it P lan ni ng
B us ine ss Un itA dm in istr ati on
Bu sin ess Un itO ve rsi gh t
Bus ine ss Str a teg y
& En ter pri se P lan nin g &
A na lys is
G en era l Le dg er
(F ina nc ial S ta tem e nts )
C or por ate
Leg alS erv ice s
Bu sin ess
Sy ste msPl ann ing
B usi nes s
S yst em sO v ers igh t
B usi nes s &Sys tem s
Ar ch itec tur e
S yst em sO pe rat ion s
Kn ow led geE xch an ge
Sy ste ms
D ev elo pm en t a nd De plo ym en t
P ro duc tio n
A ss ura nc e(H el p D esk )
B us ine ss
P oli cie s &P roc edu re s
In tell ect ual
P rop er tyMa int ena nc e
Au dit &
Le ga l Co m plia nc e
B usi nes s D ev elo pm en t
Po lic ies & P lan nin g
S eg me n t
P lan ni n g& An aly s is
M ark et &Co mp eti tor
A na lys is
Ma rke tR es ear ch
B usi nes s
D ev elo pm en tO ver sig ht
M ark et Re sea rch
M an ag em ent& O ver sig ht
P rod uc tD ep lo ym ent
O ver sig ht
P rod uc tPo rt foli o
P lan nin g
Pro du ct D eve lo pm ent
P ro du ct D es ignO ver sig ht
Pro du ctB un dli n g
P rod uc tD ep lo ym ent
F un d/ Ma rk et
A ss et P lan ni ng& D eve lop m ent
Fun d & D eb t/E qu ity
In str um e ntO ve rsig h t
Cu st om er
P ort fol io P lan nin g
A cq ui siti on
P lan nin g ( Ad v/ Ext /In t)
C am pa ig nO ve rsig h t
( Ad v/ Ext /In t)
Cu st om erB eha vio rM od elin g
A dv er tisi ng
E xec ut io n
E xte rn a l C am pa ig nE xec ut io n
Cu st om erRe fer en ceInfo rm at ion
Cu st om erP ort fol io
O ver sig ht
C or po rat e Re lati on s
Po lici es &Pla nn ing
Co rpo rat eR ela tio nsh ip
M an age m ent
C or por ateR ela tio ns hip
A dm inis tra tio n
Co rpo rat e& Ins titu tio na l
Co m mu nic ati ons
S ta keh old erIn ve stm en t
R el atio ns
E xt ern al ( Inv est or)
R el atio ns
In te rna l
C am pa ignE xec uti on
S ale s
Su pp ortA dm in istr ati on
P ro duc t/ Sal es
Inv en tor yD ist rib uti on
C us tom e r
Rev iew s, Su rve ys& Re sea rc h
T ra ini ng &
A w are ne ss
Fa cili tiesM a int ena nc e
& O pe rat ion s
Fix ed As setReg ist er
Fa cil ityA dm ini str atio n
F ac iliti es &
P ro cu rem en tP ol icie s &
Pla nn ing
P ro cur em en t
Fac ilit ies &P ro cur em en t
Ov er sig ht
C us tom e rA gre em en ts
C us tom erCo nt act /E ven t
H ist ory
C us tom erCr edi t R atin g
E xe cut ion
C as e & Ex cep tio nH an dlin g
Ag re em ent &Re lat ion sh ip
O ve rsi gh t
C ust om erTra ns act ion
Co nso lid ato r
E ntit lem en t& Sal es
C us tom erRe lat ion sh ip
Ma na ge me nt
B rok er edP ro du ct
S ale s
U nde rw riti ng
Co rre spo nd entB an k
Ad min ist rat ion
Co rre sp ond en tP lan ni ng &O ve rsig ht
Bra nc h
N on - ca shI nve nto ry
Ad m inis tra tio n
C ha nn el O pe rat ion s
Net wo rkO ve rsi ght
O per ati on al
Ser vic esO ver sig ht
F ail sH and lin g
Op era tio ns Pla nn ing
C ou nte rpa rty
Ad m inis tra tio n
Ma rk etD ata /F eed
O pe rat ion
M ar ket A sse tM ai nte na nce
(C or por ate Ev ent s)
Re fer enc e a nd
Dir ect or y D ataM ain ten an ce
M ark et
In fo rm atio nM ain ten an ce
Ex ter nal Da ta
(IP ) P lan nin g &A sse ssm e nt
In for ma tio n
Pro vid er O ver sig ht &
Ad mi nist rat ion
A ge nc y / Br ok erCo mm iss ion s
Ad mi nis tra tion
Ag en cy &Br ok er
Ov er sigh t
Pro du cti on
Pla nn ing &An aly sis
Pr od uct ionO ve rsig ht
Co rr esp on den ce(in cl. sta tem en ts)
D oc um en tM a nag em en t
& A rch iv e
W ir e R oo m
F ina nci a l
O p era tio ns(A /C Re ce iva ble )
C oll ate ra lAd mi nis tra tio n
C ol lec tio ns& R eco ve ry
Cr edi t/M ar ginP oli cy & P lan nin g
Cr edi t/M ar gin
O ve rsig ht
M ark et
R eg ula tor yRe lati on s
A dm ini str atio n
E nte rp rise
P or tfo lioT ra cki ng
C ash F low /
M atu rity L add erM ain ten an ce
A sse t
S ecu rit iza tio n
E nte rp riseP or tfo lioO ve rsi ght
E nte rp riseP or tfo lio
P la nni ng
M ark etR isk & Sco rin g
M od els
E nte rp rise
P or tfo lioM an ag em en t
T re asu ry
O pe rat ion s
O pe rat ion al
R iskM a nag em en t
R eg ula tor yC om pli an ce
G ui del ineC om p lian ce
M a rke t In fo rm atio n
(sw itc h) Op era tio n
Tra de r/B oo k
Ov ers igh t
M ar ketT rad ing
M ar ketEx ecu tio n
Pr og ramT rad ing
Au to ma tedT elle r
Cu sto m er C on tac tR ou tin g
Cu st om erSta tus
Cu sto m er C on tac tH an dle r
Ca ll Ce nt er(V RU )
Cu sto me rCo unt er/T elle r
Se lf S erv iceW e b
M ar ket Ass et/ Tr ustCu sto di al
S erv ice s
C lea rin g andSe ttle me nt
S ha reh ol derS erv ice s
F rau d/ AM LD ete cti on &
R es olu tio n
Cu sto m erA cc ou nti ng
Ov ers igh t
Ac cou ntRe con cil iat ion
Re wa rds
A dm ini str atio n
M ar ket As set
Va lua tio n & Pr icin g(M ar k t o M ar ket )
Po sit ion /B ala nc eM an ag em ent
C on su me rA cc oun tin g
Co rpo ra teA cc ou nti ng
Ca sh & C ur ren cy
Ha ndl ing
Inv est me nt
Fin an ceSer vic es
C on su me r
C red it Fac ilit yM a nag em en t
En titl em en t
Pr oce s sin g
Pa ym ent s
( In clF ee & Bill ing )
Ta xat ionAd mi nist rat ive
Se rvi ces
D epo sit o ry
R ece ipt s
S toc k L en din g
& R ep osMa rk et M a kin g
F und s/ Ma rk et
As setA dm ini str atio n
Un it T ru st
M ut ua l Fu nd
H ed ge Fu nd
In ve stm en tPo rtfo lio
M an ag em en t
In ves tm e ntP or tfo li o
Ad m inis tra tio n
In ve stm en tPo rtfo lio
Pla nn ing
P or tfo li oP erf orm an ce
A n aly si s
C ons um er
B an kin g
Tr ust
S erv ice s
Co ns um er
Len di ng
A u tho riz atio ns
( car ds)
e Tra din gP or tfol ioS erv ice s
Car ds
Fu lfill me nt
L ock - boxO per ati ons
C ons um er
Pr oc ess ingO ve rsig ht
B rok er edCo ns um er P ro du ct
C oo rd ina tio n
C he ckPr oc ess ing
F un ds Tr ans fer& Re mi tta nce
Ser vic es
Fi nan cia l
C ap tur e ( Ca rds )
M erc ha nt
Rel ati ons &Op era tio ns
R ea lEs tat e
Me rch an d iseFi nan ci ng
C or po rat e
P ro ces sin gO ve rsi gh t
S yn dic ateM ain ten an ce
& A dm in ist rati on
Co rpo ra teM &A & A dv iso ry
Ser vic es
T rad eF ina nc e S erv ice s
In ter na tio nalTr ad e
Ser vic es
Co rpo ra te
Len din g
B ank G ua ran tee s
C ashM ana ge me nt
Ser vic es
Pr im e Bro ke rag e
Ser vic es(Bu y S id e)
Inst ru me ntIss ua nce
D eb t/ Eq uity
I POPri vat eP lace m ent
F ina nci al Ma rke tA na lys is
Fi nan cia l
M ar ke tA na lys is
O ver sig ht
Q u ant ita tiveA na lys isS erv ice s
Ma rk et O rd er& Se rv ices
O ve rsi gh t
Tra de
Co nfi rm ati on& All oca tio n
Or der
M ana ge me nt
In ves tm ent /
Tra din gP oli cies & Pla nn in g
D eb t
Eq uit iesF X/ M M
D eri vat ive s &O ff -B ala nc e
sh ee t
C om mo di ties
Bu sin es s U nitT ax
Ad mi nis tra tion
F in anc ial
P la nni ng
Fin an ce & R iskM an age me nt
P lan nin g
Fin an ce & R iskM an age me ntO ve rsig ht
B usi nes s U ni tF in anc ial
Ad m inis tra tio n
Fin anc ial Co nt rol
& R epo rt ingO ve rsi ght
Bu sin es s U nit
A cc ou ntin g
B usi nes s U ni tF in anc ialO pe rat ion s
I nfo rm ati on D is sem in atio n
e -c ha nn el
P ro duc t
P er for ma nce O ver sig ht
Ac co un t Se rv ice s Pl ann ing
Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts
C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion
Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts
Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es
Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on
Busin
ess Develo
pment
Finance & Risk Management
Business
Infrastructure
Production
Interaction
O perational
Services
C ust om erS ale s & Se rvi cin g
Pla nn ing
C ust om erSa les & S er vic ing
O ver sig ht
Em p loy eePa yro ll & T ax
Em pl oy eeBe nef its
A d min ist rat ion
W or kfo rc e
T rai nin g &De ve lop me nt
Em plo ye e
A sse ssm en ts(R ecr uit me nt)
E mp lo yee S tat us
& Ref ere nceInf orm a tion
E mp lo yee
Tra ve l &Exp en ses
Hu ma n
Re so urc esO ver sig ht
Hu ma n Res ou rce sPo lici es &
Pla nn ing
Em p loy ee A ssig nm en t &
Us ag e a nal ysi s
Wo rk er Q ual ific atio n
& C er tific ati onA llia nc es
Pla nn ing &A na lys is
A llia nc esO ver sig ht
A llia nc esA dm ini str atio n
B u sin ess Un it P lan ni ng
B us ine ss Un itA dm in istr ati on
Bu sin ess Un itO ve rsi gh t
Bus ine ss Str a teg y
& En ter pri se P lan nin g &
A na lys is
G en era l Le dg er
(F ina nc ial S ta tem e nts )
C or por ate
Leg alS erv ice s
Bu sin ess
Sy ste msPl ann ing
B usi nes s
S yst em sO v ers igh t
B usi nes s &Sys tem s
Ar ch itec tur e
S yst em sO pe rat ion s
Kn ow led geE xch an ge
Sy ste ms
D ev elo pm en t a nd De plo ym en t
P ro duc tio n
A ss ura nc e(H el p D esk )
B us ine ss
P oli cie s &P roc edu re s
In tell ect ual
P rop er tyMa int ena nc e
Au dit &
Le ga l Co m plia nc e
B usi nes s D ev elo pm en t
Po lic ies & P lan nin g
S eg me n t
P lan ni n g& An aly s is
M ark et &Co mp eti tor
A na lys is
Ma rke tR es ear ch
B usi nes s
D ev elo pm en tO ver sig ht
M ark et Re sea rch
M an ag em ent& O ver sig ht
P rod uc tD ep lo ym ent
O ver sig ht
P rod uc tPo rt foli o
P lan nin g
Pro du ct D eve lo pm ent
P ro du ct D es ignO ver sig ht
Pro du ctB un dli n g
P rod uc tD ep lo ym ent
F un d/ Ma rk et
A ss et P lan ni ng& D eve lop m ent
Fun d & D eb t/E qu ity
In str um e ntO ve rsig h t
Cu st om er
P ort fol io P lan nin g
A cq ui siti on
P lan nin g ( Ad v/ Ext /In t)
C am pa ig nO ve rsig h t
( Ad v/ Ext /In t)
Cu st om erB eha vio rM od elin g
A dv er tisi ng
E xec ut io n
E xte rn a l C am pa ig nE xec ut io n
Cu st om erRe fer en ceInfo rm at ion
Cu st om erP ort fol io
O ver sig ht
C or po rat e Re lati on s
Po lici es &Pla nn ing
Co rpo rat eR ela tio nsh ip
M an age m ent
C or por ateR ela tio ns hip
A dm inis tra tio n
Co rpo rat e& Ins titu tio na l
Co m mu nic ati ons
S ta keh old erIn ve stm en t
R el atio ns
E xt ern al ( Inv est or)
R el atio ns
In te rna l
C am pa ignE xec uti on
S ale s
Su pp ortA dm in istr ati on
P ro duc t/ Sal es
Inv en tor yD ist rib uti on
C us tom e r
Rev iew s, Su rve ys& Re sea rc h
T ra ini ng &
A w are ne ss
Fa cili tiesM a int ena nc e
& O pe rat ion s
Fix ed As setReg ist er
Fa cil ityA dm ini str atio n
F ac iliti es &
P ro cu rem en tP ol icie s &
Pla nn ing
P ro cur em en t
Fac ilit ies &P ro cur em en t
Ov er sig ht
C us tom e rA gre em en ts
C us tom erCo nt act /E ven t
H ist ory
C us tom erCr edi t R atin g
E xe cut ion
C as e & Ex cep tio nH an dlin g
Ag re em ent &Re lat ion sh ip
O ve rsi gh t
C ust om erTra ns act ion
Co nso lid ato r
E ntit lem en t& Sal es
C us tom erRe lat ion sh ip
Ma na ge me nt
B rok er edP ro du ct
S ale s
U nde rw riti ng
Co rre spo nd entB an k
Ad min ist rat ion
Co rre sp ond en tP lan ni ng &O ve rsig ht
Bra nc h
N on - ca shI nve nto ry
Ad m inis tra tio n
C ha nn el O pe rat ion s
Net wo rkO ve rsi ght
O per ati on al
Ser vic esO ver sig ht
F ail sH and lin g
Op era tio ns Pla nn ing
C ou nte rpa rty
Ad m inis tra tio n
Ma rk etD ata /F eed
O pe rat ion
M ar ket A sse tM ai nte na nce
(C or por ate Ev ent s)
Re fer enc e a nd
Dir ect or y D ataM ain ten an ce
M ark et
In fo rm atio nM ain ten an ce
Ex ter nal Da ta
(IP ) P lan nin g &A sse ssm e nt
In for ma tio n
Pro vid er O ver sig ht &
Ad mi nist rat ion
A ge nc y / Br ok erCo mm iss ion s
Ad mi nis tra tion
Ag en cy &Br ok er
Ov er sigh t
Pro du cti on
Pla nn ing &An aly sis
Pr od uct ionO ve rsig ht
Co rr esp on den ce(in cl. sta tem en ts)
D oc um en tM a nag em en t
& A rch iv e
W ir e R oo m
F ina nci a l
O p era tio ns(A /C Re ce iva ble )
C oll ate ra lAd mi nis tra tio n
C ol lec tio ns& R eco ve ry
Cr edi t/M ar ginP oli cy & P lan nin g
Cr edi t/M ar gin
O ve rsig ht
M ark et
R eg ula tor yRe lati on s
A dm ini str atio n
E nte rp rise
P or tfo lioT ra cki ng
C ash F low /
M atu rity L add erM ain ten an ce
A sse t
S ecu rit iza tio n
E nte rp riseP or tfo lioO ve rsi ght
E nte rp riseP or tfo lio
P la nni ng
M ark etR isk & Sco rin g
M od els
E nte rp rise
P or tfo lioM an ag em en t
T re asu ry
O pe rat ion s
O pe rat ion al
R iskM a nag em en t
R eg ula tor yC om pli an ce
G ui del ineC om p lian ce
M a rke t In fo rm atio n
(sw itc h) Op era tio n
Tra de r/B oo k
Ov ers igh t
M ar ketT rad ing
M ar ketEx ecu tio n
Pr og ramT rad ing
Au to ma tedT elle r
Cu sto m er C on tac tR ou tin g
Cu st om erSta tus
Cu sto m er C on tac tH an dle r
Ca ll Ce nt er(V RU )
Cu sto me rCo unt er/T elle r
Se lf S erv iceW e b
M ar ket Ass et/ Tr ustCu sto di al
S erv ice s
C lea rin g andSe ttle me nt
S ha reh ol derS erv ice s
F rau d/ AM LD ete cti on &
R es olu tio n
Cu sto m erA cc ou nti ng
Ov ers igh t
Ac cou ntRe con cil iat ion
Re wa rds
A dm ini str atio n
M ar ket As set
Va lua tio n & Pr icin g(M ar k t o M ar ket )
Po sit ion /B ala nc eM an ag em ent
C on su me rA cc oun tin g
Co rpo ra teA cc ou nti ng
Ca sh & C ur ren cy
Ha ndl ing
Inv est me nt
Fin an ceSer vic es
C on su me r
C red it Fac ilit yM a nag em en t
En titl em en t
Pr oce s sin g
Pa ym ent s
( In clF ee & Bill ing )
Ta xat ionAd mi nist rat ive
Se rvi ces
D epo sit o ry
R ece ipt s
S toc k L en din g
& R ep osMa rk et M a kin g
F und s/ Ma rk et
As setA dm ini str atio n
Un it T ru st
M ut ua l Fu nd
H ed ge Fu nd
In ve stm en tPo rtfo lio
M an ag em en t
In ves tm e ntP or tfo li o
Ad m inis tra tio n
In ve stm en tPo rtfo lio
Pla nn ing
P or tfo li oP erf orm an ce
A n aly si s
C ons um er
B an kin g
Tr ust
S erv ice s
Co ns um er
Len di ng
A u tho riz atio ns
( car ds)
e Tra din gP or tfol ioS erv ice s
Car ds
Fu lfill me nt
L ock - boxO per ati ons
C ons um er
Pr oc ess ingO ve rsig ht
B rok er edCo ns um er P ro du ct
C oo rd ina tio n
C he ckPr oc ess ing
F un ds Tr ans fer& Re mi tta nce
Ser vic es
Fi nan cia l
C ap tur e ( Ca rds )
M erc ha nt
Rel ati ons &Op era tio ns
R ea lEs tat e
Me rch an d iseFi nan ci ng
C or po rat e
P ro ces sin gO ve rsi gh t
S yn dic ateM ain ten an ce
& A dm in ist rati on
Co rpo ra teM &A & A dv iso ry
Ser vic es
T rad eF ina nc e S erv ice s
In ter na tio nalTr ad e
Ser vic es
Co rpo ra te
Len din g
B ank G ua ran tee s
C ashM ana ge me nt
Ser vic es
Pr im e Bro ke rag e
Ser vic es(Bu y S id e)
Inst ru me ntIss ua nce
D eb t/ Eq uity
I POPri vat eP lace m ent
F ina nci al Ma rke tA na lys is
Fi nan cia l
M ar ke tA na lys is
O ver sig ht
Q u ant ita tiveA na lys isS erv ice s
Ma rk et O rd er& Se rv ices
O ve rsi gh t
Tra de
Co nfi rm ati on& All oca tio n
Or der
M ana ge me nt
In ves tm ent /
Tra din gP oli cies & Pla nn in g
D eb t
Eq uit iesF X/ M M
D eri vat ive s &O ff -B ala nc e
sh ee t
C om mo di ties
Bu sin es s U nitT ax
Ad mi nis tra tion
F in anc ial
P la nni ng
Fin an ce & R iskM an age me nt
P lan nin g
Fin an ce & R iskM an age me ntO ve rsig ht
B usi nes s U ni tF in anc ial
Ad m inis tra tio n
Fin anc ial Co nt rol
& R epo rt ingO ve rsi ght
Bu sin es s U nit
A cc ou ntin g
B usi nes s U ni tF in anc ialO pe rat ion s
I nfo rm ati on D is sem in atio n
e -c ha nn el
P ro duc t
P er for ma nce O ver sig ht
Ac co un t Se rv ice s Pl ann ing
Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts
C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion
Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts
Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es
Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on
Business Analyst
Soluti on Archi tect
Data Modeler
Process Modeler
Project Manager
Information Framew ork (IFW)
Data M odels P rocess Models Services Models
Model Repository
R enovateRestru ct ure
Data Collection and Verif ication
Data Analysis
OpportunityI dentif ication
Planning and
Discovery
Pri oritizedRecomm en dations
Applic atio n Portfo lio Assessmen t
Client’s– Current Appli cation Portfolio – Business & IT Strategy – Techni cal Architecture & Standards– Current & Target Enterprise Architecture
Rational ize
Re prioritiz e
Relocate
inputs
2
PortfolioManagement & Transformati on
Framework for M anagem en t & Governan ce
Direction & Planning Design & Validation Construction Deploy & Manage
SOA Architecture
Process & Information Modeler
Legacy Assets AnalyzerApplication Portfolio Analyzer
Component Business Modeler
Runtime Environment
Candidate Service Model
Business Business Logic Logic
ServiceService
UI
IP
Data AccessI/O I/O
RoutinesRoutines
DatabaseDatabase
Web ServicesInterfaces
UIControlData
App Mngt.App Mngt.ServiceService
Rich ClientRich Client
UI ServicesUI Services
Workflow Bu siness Rules
Modernization Methods
Top Down Approach
Bottom Up Approach
Busin
ess Develo
pment
Finance & Risk Management
Business
Infrastructure
Production
Interaction
O perational
Services
C ust om erS ale s & Se rvi cin g
Pla nn ing
C ust om erSa les & S er vic ing
O ver sig ht
Em p loy eePa yro ll & T ax
Em pl oy eeBe nef its
A d min ist rat ion
W or kfo rc e
T rai nin g &De ve lop me nt
Em plo ye e
A sse ssm en ts(R ecr uit me nt)
E mp lo yee S tat us
& Ref ere nceInf orm a tion
E mp lo yee
Tra ve l &Exp en ses
Hu ma n
Re so urc esO ver sig ht
Hu ma n Res ou rce sPo lici es &
Pla nn ing
Em p loy ee A ssig nm en t &
Us ag e a nal ysi s
Wo rk er Q ual ific atio n
& C er tific ati onA llia nc es
Pla nn ing &A na lys is
A llia nc esO ver sig ht
A llia nc esA dm ini str atio n
B u sin ess Un it P lan ni ng
B us ine ss Un itA dm in istr ati on
Bu sin ess Un itO ve rsi gh t
Bus ine ss Str a teg y
& En ter pri se P lan nin g &
A na lys is
G en era l Le dg er
(F ina nc ial S ta tem e nts )
C or por ate
Leg alS erv ice s
Bu sin ess
Sy ste msPl ann ing
B usi nes s
S yst em sO v ers igh t
B usi nes s &Sys tem s
Ar ch itec tur e
S yst em sO pe rat ion s
Kn ow led geE xch an ge
Sy ste ms
D ev elo pm en t a nd De plo ym en t
P ro duc tio n
A ss ura nc e(H el p D esk )
B us ine ss
P oli cie s &P roc edu re s
In tell ect ual
P rop er tyMa int ena nc e
Au dit &
Le ga l Co m plia nc e
B usi nes s D ev elo pm en t
Po lic ies & P lan nin g
S eg me n t
P lan ni n g& An aly s is
M ark et &Co mp eti tor
A na lys is
Ma rke tR es ear ch
B usi nes s
D ev elo pm en tO ver sig ht
M ark et Re sea rch
M an ag em ent& O ver sig ht
P rod uc tD ep lo ym ent
O ver sig ht
P rod uc tPo rt foli o
P lan nin g
Pro du ct D eve lo pm ent
P ro du ct D es ignO ver sig ht
Pro du ctB un dli n g
P rod uc tD ep lo ym ent
F un d/ Ma rk et
A ss et P lan ni ng& D eve lop m ent
Fun d & D eb t/E qu ity
In str um e ntO ve rsig h t
Cu st om er
P ort fol io P lan nin g
A cq ui siti on
P lan nin g ( Ad v/ Ext /In t)
C am pa ig nO ve rsig h t
( Ad v/ Ext /In t)
Cu st om erB eha vio rM od elin g
A dv er tisi ng
E xec ut io n
E xte rn a l C am pa ig nE xec ut io n
Cu st om erRe fer en ceInfo rm at ion
Cu st om erP ort fol io
O ver sig ht
C or po rat e Re lati on s
Po lici es &Pla nn ing
Co rpo rat eR ela tio nsh ip
M an age m ent
C or por ateR ela tio ns hip
A dm inis tra tio n
Co rpo rat e& Ins titu tio na l
Co m mu nic ati ons
S ta keh old erIn ve stm en t
R el atio ns
E xt ern al ( Inv est or)
R el atio ns
In te rna l
C am pa ignE xec uti on
S ale s
Su pp ortA dm in istr ati on
P ro duc t/ Sal es
Inv en tor yD ist rib uti on
C us tom e r
Rev iew s, Su rve ys& Re sea rc h
T ra ini ng &
A w are ne ss
Fa cili tiesM a int ena nc e
& O pe rat ion s
Fix ed As setReg ist er
Fa cil ityA dm ini str atio n
F ac iliti es &
P ro cu rem en tP ol icie s &
Pla nn ing
P ro cur em en t
Fac ilit ies &P ro cur em en t
Ov er sig ht
C us tom e rA gre em en ts
C us tom erCo nt act /E ven t
H ist ory
C us tom erCr edi t R atin g
E xe cut ion
C as e & Ex cep tio nH an dlin g
Ag re em ent &Re lat ion sh ip
O ve rsi gh t
C ust om erTra ns act ion
Co nso lid ato r
E ntit lem en t& Sal es
C us tom erRe lat ion sh ip
Ma na ge me nt
B rok er edP ro du ct
S ale s
U nde rw riti ng
Co rre spo nd entB an k
Ad min ist rat ion
Co rre sp ond en tP lan ni ng &O ve rsig ht
Bra nc h
N on - ca shI nve nto ry
Ad m inis tra tio n
C ha nn el O pe rat ion s
Net wo rkO ve rsi ght
O per ati on al
Ser vic esO ver sig ht
F ail sH and lin g
Op era tio ns Pla nn ing
C ou nte rpa rty
Ad m inis tra tio n
Ma rk etD ata /F eed
O pe rat ion
M ar ket A sse tM ai nte na nce
(C or por ate Ev ent s)
Re fer enc e a nd
Dir ect or y D ataM ain ten an ce
M ark et
In fo rm atio nM ain ten an ce
Ex ter nal Da ta
(IP ) P lan nin g &A sse ssm e nt
In for ma tio n
Pro vid er O ver sig ht &
Ad mi nist rat ion
A ge nc y / Br ok erCo mm iss ion s
Ad mi nis tra tion
Ag en cy &Br ok er
Ov er sigh t
Pro du cti on
Pla nn ing &An aly sis
Pr od uct ionO ve rsig ht
Co rr esp on den ce(in cl. sta tem en ts)
D oc um en tM a nag em en t
& A rch iv e
W ir e R oo m
F ina nci a l
O p era tio ns(A /C Re ce iva ble )
C oll ate ra lAd mi nis tra tio n
C ol lec tio ns& R eco ve ry
Cr edi t/M ar ginP oli cy & P lan nin g
Cr edi t/M ar gin
O ve rsig ht
M ark et
R eg ula tor yRe lati on s
A dm ini str atio n
E nte rp rise
P or tfo lioT ra cki ng
C ash F low /
M atu rity L add erM ain ten an ce
A sse t
S ecu rit iza tio n
E nte rp riseP or tfo lioO ve rsi ght
E nte rp riseP or tfo lio
P la nni ng
M ark etR isk & Sco rin g
M od els
E nte rp rise
P or tfo lioM an ag em en t
T re asu ry
O pe rat ion s
O pe rat ion al
R iskM a nag em en t
R eg ula tor yC om pli an ce
G ui del ineC om p lian ce
M a rke t In fo rm atio n
(sw itc h) Op era tio n
Tra de r/B oo k
Ov ers igh t
M ar ketT rad ing
M ar ketEx ecu tio n
Pr og ramT rad ing
Au to ma tedT elle r
Cu sto m er C on tac tR ou tin g
Cu st om erSta tus
Cu sto m er C on tac tH an dle r
Ca ll Ce nt er(V RU )
Cu sto me rCo unt er/T elle r
Se lf S erv iceW e b
M ar ket Ass et/ Tr ustCu sto di al
S erv ice s
C lea rin g andSe ttle me nt
S ha reh ol derS erv ice s
F rau d/ AM LD ete cti on &
R es olu tio n
Cu sto m erA cc ou nti ng
Ov ers igh t
Ac cou ntRe con cil iat ion
Re wa rds
A dm ini str atio n
M ar ket As set
Va lua tio n & Pr icin g(M ar k t o M ar ket )
Po sit ion /B ala nc eM an ag em ent
C on su me rA cc oun tin g
Co rpo ra teA cc ou nti ng
Ca sh & C ur ren cy
Ha ndl ing
Inv est me nt
Fin an ceSer vic es
C on su me r
C red it Fac ilit yM a nag em en t
En titl em en t
Pr oce s sin g
Pa ym ent s
( In clF ee & Bill ing )
Ta xat ionAd mi nist rat ive
Se rvi ces
D epo sit o ry
R ece ipt s
S toc k L en din g
& R ep osMa rk et M a kin g
F und s/ Ma rk et
As setA dm ini str atio n
Un it T ru st
M ut ua l Fu nd
H ed ge Fu nd
In ve stm en tPo rtfo lio
M an ag em en t
In ves tm e ntP or tfo li o
Ad m inis tra tio n
In ve stm en tPo rtfo lio
Pla nn ing
P or tfo li oP erf orm an ce
A n aly si s
C ons um er
B an kin g
Tr ust
S erv ice s
Co ns um er
Len di ng
A u tho riz atio ns
( car ds)
e Tra din gP or tfol ioS erv ice s
Car ds
Fu lfill me nt
L ock - boxO per ati ons
C ons um er
Pr oc ess ingO ve rsig ht
B rok er edCo ns um er P ro du ct
C oo rd ina tio n
C he ckPr oc ess ing
F un ds Tr ans fer& Re mi tta nce
Ser vic es
Fi nan cia l
C ap tur e ( Ca rds )
M erc ha nt
Rel ati ons &Op era tio ns
R ea lEs tat e
Me rch an d iseFi nan ci ng
C or po rat e
P ro ces sin gO ve rsi gh t
S yn dic ateM ain ten an ce
& A dm in ist rati on
Co rpo ra teM &A & A dv iso ry
Ser vic es
T rad eF ina nc e S erv ice s
In ter na tio nalTr ad e
Ser vic es
Co rpo ra te
Len din g
B ank G ua ran tee s
C ashM ana ge me nt
Ser vic es
Pr im e Bro ke rag e
Ser vic es(Bu y S id e)
Inst ru me ntIss ua nce
D eb t/ Eq uity
I POPri vat eP lace m ent
F ina nci al Ma rke tA na lys is
Fi nan cia l
M ar ke tA na lys is
O ver sig ht
Q u ant ita tiveA na lys isS erv ice s
Ma rk et O rd er& Se rv ices
O ve rsi gh t
Tra de
Co nfi rm ati on& All oca tio n
Or der
M ana ge me nt
In ves tm ent /
Tra din gP oli cies & Pla nn in g
D eb t
Eq uit iesF X/ M M
D eri vat ive s &O ff -B ala nc e
sh ee t
C om mo di ties
Bu sin es s U nitT ax
Ad mi nis tra tion
F in anc ial
P la nni ng
Fin an ce & R iskM an age me nt
P lan nin g
Fin an ce & R iskM an age me ntO ve rsig ht
B usi nes s U ni tF in anc ial
Ad m inis tra tio n
Fin anc ial Co nt rol
& R epo rt ingO ve rsi ght
Bu sin es s U nit
A cc ou ntin g
B usi nes s U ni tF in anc ialO pe rat ion s
I nfo rm ati on D is sem in atio n
e -c ha nn el
P ro duc t
P er for ma nce O ver sig ht
Ac co un t Se rv ice s Pl ann ing
Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts
C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion
Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts
Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es
Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on
Busin
ess Develo
pment
Finance & Risk Management
Business
Infrastructure
Production
Interaction
O perational
Services
C ust om erS ale s & Se rvi cin g
Pla nn ing
C ust om erSa les & S er vic ing
O ver sig ht
Em p loy eePa yro ll & T ax
Em pl oy eeBe nef its
A d min ist rat ion
W or kfo rc e
T rai nin g &De ve lop me nt
Em plo ye e
A sse ssm en ts(R ecr uit me nt)
E mp lo yee S tat us
& Ref ere nceInf orm a tion
E mp lo yee
Tra ve l &Exp en ses
Hu ma n
Re so urc esO ver sig ht
Hu ma n Res ou rce sPo lici es &
Pla nn ing
Em p loy ee A ssig nm en t &
Us ag e a nal ysi s
Wo rk er Q ual ific atio n
& C er tific ati onA llia nc es
Pla nn ing &A na lys is
A llia nc esO ver sig ht
A llia nc esA dm ini str atio n
B u sin ess Un it P lan ni ng
B us ine ss Un itA dm in istr ati on
Bu sin ess Un itO ve rsi gh t
Bus ine ss Str a teg y
& En ter pri se P lan nin g &
A na lys is
G en era l Le dg er
(F ina nc ial S ta tem e nts )
C or por ate
Leg alS erv ice s
Bu sin ess
Sy ste msPl ann ing
B usi nes s
S yst em sO v ers igh t
B usi nes s &Sys tem s
Ar ch itec tur e
S yst em sO pe rat ion s
Kn ow led geE xch an ge
Sy ste ms
D ev elo pm en t a nd De plo ym en t
P ro duc tio n
A ss ura nc e(H el p D esk )
B us ine ss
P oli cie s &P roc edu re s
In tell ect ual
P rop er tyMa int ena nc e
Au dit &
Le ga l Co m plia nc e
B usi nes s D ev elo pm en t
Po lic ies & P lan nin g
S eg me n t
P lan ni n g& An aly s is
M ark et &Co mp eti tor
A na lys is
Ma rke tR es ear ch
B usi nes s
D ev elo pm en tO ver sig ht
M ark et Re sea rch
M an ag em ent& O ver sig ht
P rod uc tD ep lo ym ent
O ver sig ht
P rod uc tPo rt foli o
P lan nin g
Pro du ct D eve lo pm ent
P ro du ct D es ignO ver sig ht
Pro du ctB un dli n g
P rod uc tD ep lo ym ent
F un d/ Ma rk et
A ss et P lan ni ng& D eve lop m ent
Fun d & D eb t/E qu ity
In str um e ntO ve rsig h t
Cu st om er
P ort fol io P lan nin g
A cq ui siti on
P lan nin g ( Ad v/ Ext /In t)
C am pa ig nO ve rsig h t
( Ad v/ Ext /In t)
Cu st om erB eha vio rM od elin g
A dv er tisi ng
E xec ut io n
E xte rn a l C am pa ig nE xec ut io n
Cu st om erRe fer en ceInfo rm at ion
Cu st om erP ort fol io
O ver sig ht
C or po rat e Re lati on s
Po lici es &Pla nn ing
Co rpo rat eR ela tio nsh ip
M an age m ent
C or por ateR ela tio ns hip
A dm inis tra tio n
Co rpo rat e& Ins titu tio na l
Co m mu nic ati ons
S ta keh old erIn ve stm en t
R el atio ns
E xt ern al ( Inv est or)
R el atio ns
In te rna l
C am pa ignE xec uti on
S ale s
Su pp ortA dm in istr ati on
P ro duc t/ Sal es
Inv en tor yD ist rib uti on
C us tom e r
Rev iew s, Su rve ys& Re sea rc h
T ra ini ng &
A w are ne ss
Fa cili tiesM a int ena nc e
& O pe rat ion s
Fix ed As setReg ist er
Fa cil ityA dm ini str atio n
F ac iliti es &
P ro cu rem en tP ol icie s &
Pla nn ing
P ro cur em en t
Fac ilit ies &P ro cur em en t
Ov er sig ht
C us tom e rA gre em en ts
C us tom erCo nt act /E ven t
H ist ory
C us tom erCr edi t R atin g
E xe cut ion
C as e & Ex cep tio nH an dlin g
Ag re em ent &Re lat ion sh ip
O ve rsi gh t
C ust om erTra ns act ion
Co nso lid ato r
E ntit lem en t& Sal es
C us tom erRe lat ion sh ip
Ma na ge me nt
B rok er edP ro du ct
S ale s
U nde rw riti ng
Co rre spo nd entB an k
Ad min ist rat ion
Co rre sp ond en tP lan ni ng &O ve rsig ht
Bra nc h
N on - ca shI nve nto ry
Ad m inis tra tio n
C ha nn el O pe rat ion s
Net wo rkO ve rsi ght
O per ati on al
Ser vic esO ver sig ht
F ail sH and lin g
Op era tio ns Pla nn ing
C ou nte rpa rty
Ad m inis tra tio n
Ma rk etD ata /F eed
O pe rat ion
M ar ket A sse tM ai nte na nce
(C or por ate Ev ent s)
Re fer enc e a nd
Dir ect or y D ataM ain ten an ce
M ark et
In fo rm atio nM ain ten an ce
Ex ter nal Da ta
(IP ) P lan nin g &A sse ssm e nt
In for ma tio n
Pro vid er O ver sig ht &
Ad mi nist rat ion
A ge nc y / Br ok erCo mm iss ion s
Ad mi nis tra tion
Ag en cy &Br ok er
Ov er sigh t
Pro du cti on
Pla nn ing &An aly sis
Pr od uct ionO ve rsig ht
Co rr esp on den ce(in cl. sta tem en ts)
D oc um en tM a nag em en t
& A rch iv e
W ir e R oo m
F ina nci a l
O p era tio ns(A /C Re ce iva ble )
C oll ate ra lAd mi nis tra tio n
C ol lec tio ns& R eco ve ry
Cr edi t/M ar ginP oli cy & P lan nin g
Cr edi t/M ar gin
O ve rsig ht
M ark et
R eg ula tor yRe lati on s
A dm ini str atio n
E nte rp rise
P or tfo lioT ra cki ng
C ash F low /
M atu rity L add erM ain ten an ce
A sse t
S ecu rit iza tio n
E nte rp riseP or tfo lioO ve rsi ght
E nte rp riseP or tfo lio
P la nni ng
M ark etR isk & Sco rin g
M od els
E nte rp rise
P or tfo lioM an ag em en t
T re asu ry
O pe rat ion s
O pe rat ion al
R iskM a nag em en t
R eg ula tor yC om pli an ce
G ui del ineC om p lian ce
M a rke t In fo rm atio n
(sw itc h) Op era tio n
Tra de r/B oo k
Ov ers igh t
M ar ketT rad ing
M ar ketEx ecu tio n
Pr og ramT rad ing
Au to ma tedT elle r
Cu sto m er C on tac tR ou tin g
Cu st om erSta tus
Cu sto m er C on tac tH an dle r
Ca ll Ce nt er(V RU )
Cu sto me rCo unt er/T elle r
Se lf S erv iceW e b
M ar ket Ass et/ Tr ustCu sto di al
S erv ice s
C lea rin g andSe ttle me nt
S ha reh ol derS erv ice s
F rau d/ AM LD ete cti on &
R es olu tio n
Cu sto m erA cc ou nti ng
Ov ers igh t
Ac cou ntRe con cil iat ion
Re wa rds
A dm ini str atio n
M ar ket As set
Va lua tio n & Pr icin g(M ar k t o M ar ket )
Po sit ion /B ala nc eM an ag em ent
C on su me rA cc oun tin g
Co rpo ra teA cc ou nti ng
Ca sh & C ur ren cy
Ha ndl ing
Inv est me nt
Fin an ceSer vic es
C on su me r
C red it Fac ilit yM a nag em en t
En titl em en t
Pr oce s sin g
Pa ym ent s
( In clF ee & Bill ing )
Ta xat ionAd mi nist rat ive
Se rvi ces
D epo sit o ry
R ece ipt s
S toc k L en din g
& R ep osMa rk et M a kin g
F und s/ Ma rk et
As setA dm ini str atio n
Un it T ru st
M ut ua l Fu nd
H ed ge Fu nd
In ve stm en tPo rtfo lio
M an ag em en t
In ves tm e ntP or tfo li o
Ad m inis tra tio n
In ve stm en tPo rtfo lio
Pla nn ing
P or tfo li oP erf orm an ce
A n aly si s
C ons um er
B an kin g
Tr ust
S erv ice s
Co ns um er
Len di ng
A u tho riz atio ns
( car ds)
e Tra din gP or tfol ioS erv ice s
Car ds
Fu lfill me nt
L ock - boxO per ati ons
C ons um er
Pr oc ess ingO ve rsig ht
B rok er edCo ns um er P ro du ct
C oo rd ina tio n
C he ckPr oc ess ing
F un ds Tr ans fer& Re mi tta nce
Ser vic es
Fi nan cia l
C ap tur e ( Ca rds )
M erc ha nt
Rel ati ons &Op era tio ns
R ea lEs tat e
Me rch an d iseFi nan ci ng
C or po rat e
P ro ces sin gO ve rsi gh t
S yn dic ateM ain ten an ce
& A dm in ist rati on
Co rpo ra teM &A & A dv iso ry
Ser vic es
T rad eF ina nc e S erv ice s
In ter na tio nalTr ad e
Ser vic es
Co rpo ra te
Len din g
B ank G ua ran tee s
C ashM ana ge me nt
Ser vic es
Pr im e Bro ke rag e
Ser vic es(Bu y S id e)
Inst ru me ntIss ua nce
D eb t/ Eq uity
I POPri vat eP lace m ent
F ina nci al Ma rke tA na lys is
Fi nan cia l
M ar ke tA na lys is
O ver sig ht
Q u ant ita tiveA na lys isS erv ice s
Ma rk et O rd er& Se rv ices
O ve rsi gh t
Tra de
Co nfi rm ati on& All oca tio n
Or der
M ana ge me nt
In ves tm ent /
Tra din gP oli cies & Pla nn in g
D eb t
Eq uit iesF X/ M M
D eri vat ive s &O ff -B ala nc e
sh ee t
C om mo di ties
Bu sin es s U nitT ax
Ad mi nis tra tion
F in anc ial
P la nni ng
Fin an ce & R iskM an age me nt
P lan nin g
Fin an ce & R iskM an age me ntO ve rsig ht
B usi nes s U ni tF in anc ial
Ad m inis tra tio n
Fin anc ial Co nt rol
& R epo rt ingO ve rsi ght
Bu sin es s U nit
A cc ou ntin g
B usi nes s U ni tF in anc ialO pe rat ion s
I nfo rm ati on D is sem in atio n
e -c ha nn el
P ro duc t
P er for ma nce O ver sig ht
Ac co un t Se rv ice s Pl ann ing
Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts
C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion
Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts
Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es
Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on
Business Analyst
Soluti on Archi tect
Data Modeler
Process Modeler
Project Manager
Information Framew ork (IFW)
Data M odels P rocess Models Services Models
Model Repository
R enovateRestru ct ure
Data Collection and Verif ication
Data Analysis
OpportunityI dentif ication
Planning and
Discovery
Pri oritizedRecomm en dations
Applic atio n Portfo lio Assessmen t
Client’s– Current Appli cation Portfolio – Business & IT Strategy – Techni cal Architecture & Standards– Current & Target Enterprise Architecture
Rational ize
Re prioritiz e
Relocate
inputs
2
PortfolioManagement & Transformati on
Framework for M anagem en t & Governan ce
Direction & Planning Design & Validation Construction Deploy & Manage
SOA Architecture
Process & Information Modeler
Legacy Assets AnalyzerApplication Portfolio Analyzer
Component Business Modeler
Runtime Environment
Candidate Service Model
Business Business Logic Logic
ServiceService
UI
IP
Data AccessI/O I/O
RoutinesRoutines
DatabaseDatabase
Web ServicesInterfaces
UIControlData
App Mngt.App Mngt.ServiceService
Rich ClientRich Client
UI ServicesUI Services
Workflow Bu siness Rules
Modernization Methods
Top Down Approach
Bottom Up Approach
Renovated legacy applications in new environment
Component Business Model - la Business Architecture viene scomposta in singoli componenti di business facilitando l’analisi dei processi esistenti ed identificando i componenti critici su cui focalizzare le iniziative di trasformazione dei processi verso il Target Operating Model.
1
Business Architecture DecompositionLa scomposizione della Business Architecture in singole componenti di business consente di analizzare i processi secondo una rappresentazione strutturata e modulare che è presupposto per il BPM.
Deliverable: Component Business Model
2
Trasformation Initiatives IdentificationL’analisi dei costi associati ai singoli componenti di business e dei requisiti di business corrispondenti consente di identificare opportunità di miglioramento in ottica di efficienza operativa e flessibilità, nell’ambito di un programma strutturato di trasformazione dei processi verso il Target Operating Model allineato rispetto agli obiettivi di business.
Deliverable: Target Operating Model
Modellazione dei processi e dei flussi informativi
Insigh
t
Risk / Financial Management
Operations
Distribution
Infrastructure
Manufacturing
ContactHandler
CreditAdministration
CustomerAgreements
Training &Awareness
Branch NetworkOperations
InternalCampaign Execution
CustomerSale &Servicing
Planning
ProductDevelopment
ManufacturingOversight
AgencyAdministration
ProductDeploymentOversight
ProductDevelopment
Oversight
ProductBundling
ProductManufacturing
Planning
Customer AccountServices Planning
Customer AccountServices Oversight
FacilitiesMaintenance& Operations
SystemsDevelopment &
DeploymentBusiness UnitAdministration
Business UnitPlanning
ProductDeploymentSystems PlanningExternal Relations
Business &Systems
Architecture
GeneralLedger
TreasuryOperations
AssetSecuritization
CreditPolicy & Planning
Audit & LegalCompliance
FinancialPolicies& Plans
Risk Mgmt.Oversight
Risk ManagementPolicy & Plans
Asset & LiabilityOversight
MarketAnalysis
CustomerPortfolio & Analysis
OperationsPlanning
CustomerBehavior Modeling
Segment Analysis& Planning
Acquisition Planning
Product PortfolioPlanning
Ext ernalCampaignExecution
Marketing& Advertising
CampaignOversignt
RelationshipManagement
Product Sales Support
Sales/Servicing
AdministrationRelationship
& Credit OversightFinancialControl
ApplicationProcessingOversight
ContactRouting
Entitlement & Sales
Commissions
Case & ExceptionHandling
Contact/EventHistory
CustomerStatus
Transaction Consolidator
Authorizations
MerchantOperations
Branch Non-cashInventory
CardFulfilment
ConsumerFinance Fulfilment
ConsumerLending Fulfillment
DDAFulfilment
Cash & CurrencyHandling
CollateralHandling
RewardsAdministration Payments
CustomerAccounting
Fraud/AMLDetection
InformationDissemination
E-Channel Operations
FinancialCapture (Cards)
ProductionAssurance
CorrespondenceDocument
Management& Archive
StaffAdministration
SystemsOperations
Collections& Recovery
Asset &LiabilityTracking
Fixed Asset Register
MarketResearch
208
131
633 1508
3671
6287
9901592 342
20749 1415
1087240
141 $7.0
$444.6
$38.1
$96.0 $49.3
$393.6
$548.4
$123.3
$1.0
$249.1 $57.3
$1789.2 $85.2
$143$56.3
760
745
3676
171
383
325
80
$3.0
$64.8
$59.3
$338
$34.1$29.1
$26.4
$1.4
$19.9 $3.4
$1.4
$124.5
73825
2042
63847
2351 2542
937
357
249
293 1038
326
$200.0 $82.2 $565.1 $28.8$80.9
$432.1
$5.6
$27.8
$68.3
$212.7 $158.3
$87.2
$1.7 $27.7
$16.8
2142 4896 464 182 159 944133 127 186$186.6 $331.4 $66.3 $53.2 $21.8$6.7 $107 $43.4$2.4$143.8
12637
317 417
268
123
109
34
176
408
1601591
33
$25.8 $47
$990.7
$66.3
$5.2
$33.3
$9.4
$2.4
$35
$93.7
$60.9$192.8
$16.5
$16.247
176
240
132 428
61
66
65
300
$1.3
$40.9
$49.6
$26.6 $28.1
$9.2
$16.3
$22.1
$205.4
$826.2
$3.8
Operations Oversight
370 $25.7
6
30
13 12
16
17
10
8
97
8
34
Insigh
t
Risk / Financial Management
Operations
Distribution
Infrastructure
Manufacturing
Insigh
t
Risk / Financial Management
Operations
Distribution
Infrastructure
Manufacturing
Operations
Distribution
Infrastructure
Manufacturing
ContactHandler
CreditAdministration
CustomerAgreements
Training &Awareness
Branch NetworkOperations
InternalCampaign Execution
CustomerSale &Servicing
Planning
ProductDevelopment
ManufacturingOversight
AgencyAdministration
ProductDeploymentOversight
ProductDevelopment
Oversight
ProductBundling
ProductManufacturing
Planning
Customer AccountServices Planning
Customer AccountServices Oversight
FacilitiesMaintenance& Operations
SystemsDevelopment &
DeploymentBusiness UnitAdministration
Business UnitPlanning
ProductDeploymentSystems PlanningExternal Relations
Business &Systems
Architecture
GeneralLedger
TreasuryOperations
AssetSecuritization
CreditPolicy & Planning
Audit & LegalCompliance
FinancialPolicies& Plans
Risk Mgmt.Oversight
Risk ManagementPolicy & Plans
Asset & LiabilityOversight
MarketAnalysis
CustomerPortfolio & Analysis
OperationsPlanning
CustomerBehavior Modeling
Segment Analysis& Planning
Acquisition Planning
Product PortfolioPlanning
Ext ernalCampaignExecution
Marketing& Advertising
CampaignOversignt
RelationshipManagement
Product Sales Support
Sales/Servicing
AdministrationRelationship
& Credit OversightFinancialControl
ApplicationProcessingOversight
ContactRouting
Entitlement & Sales
Commissions
Case & ExceptionHandling
Contact/EventHistory
CustomerStatus
Transaction Consolidator
Authorizations
MerchantOperations
Branch Non-cashInventory
CardFulfilment
ConsumerFinance Fulfilment
ConsumerLending Fulfillment
DDAFulfilment
Cash & CurrencyHandling
CollateralHandling
RewardsAdministration Payments
CustomerAccounting
Fraud/AMLDetection
InformationDissemination
E-Channel Operations
FinancialCapture (Cards)
ProductionAssurance
CorrespondenceDocument
Management& Archive
StaffAdministration
SystemsOperations
Collections& Recovery
Asset &LiabilityTracking
Fixed Asset Register
MarketResearch
208
131
633 1508
3671
6287
9901592 342
20749 1415
1087240
141 $7.0
$444.6
$38.1
$96.0 $49.3
$393.6
$548.4
$123.3
$1.0
$249.1 $57.3
$1789.2 $85.2
$143$56.3
760
745
3676
171
383
325
80
$3.0
$64.8
$59.3
$338
$34.1$29.1
$26.4
$1.4
$19.9 $3.4
$1.4
$124.5
73825
2042
63847
2351 2542
937
357
249
293 1038
326
$200.0 $82.2 $565.1 $28.8$80.9
$432.1
$5.6
$27.8
$68.3
$212.7 $158.3
$87.2
$1.7 $27.7
$16.8
2142 4896 464 182 159 944133 127 186$186.6 $331.4 $66.3 $53.2 $21.8$6.7 $107 $43.4$2.4$143.8
12637
317 417
268
123
109
34
176
408
1601591
33
$25.8 $47
$990.7
$66.3
$5.2
$33.3
$9.4
$2.4
$35
$93.7
$60.9$192.8
$16.5
$16.247
176
240
132 428
61
66
65
300
$1.3
$40.9
$49.6
$26.6 $28.1
$9.2
$16.3
$22.1
$205.4
$826.2
$3.8
Operations Oversight
370 $25.7
6
30
13 12
16
17
10
8
97
8
34
App1
App1
App1App2
App2
App2
App3
App4
App4
App4
App4
App5
App5
App5
App6
App6
App6
App6 App7
App7 App8
App9 App10
App11
App12
App12
App13
App14 App15
App16App16
App17 App18
App19
App20
App6App6 App6 App6
App21 App21App21
App2
Insigh
t
Risk / Financial Management
Operations
Distribution
Infrastructure
Manufacturing
ContactHandler
CreditAdministration
CustomerAgreements
Training &Awareness
Branch NetworkOperations
InternalCampaign Execution
CustomerSale &Servicing
Planning
ProductDevelopment
ManufacturingOversight
AgencyAdministration
ProductDeploymentOversight
ProductDevelopment
Oversight
ProductBundling
ProductManufacturing
Planning
Customer AccountServices Planning
Customer AccountServices Oversight
FacilitiesMaintenance& Operations
SystemsDevelopment &
DeploymentBusiness UnitAdministration
Business UnitPlanning
ProductDeploymentSystems PlanningExternal Relations
Business &Systems
Architecture
GeneralLedger
TreasuryOperations
AssetSecuritization
CreditPolicy & Planning
Audit & LegalCompliance
FinancialPolicies& Plans
Risk Mgmt.Oversight
Risk ManagementPolicy & Plans
Asset & LiabilityOversight
MarketAnalysis
CustomerPortfolio & Analysis
OperationsPlanning
CustomerBehavior Modeling
Segment Analysis& Planning
Acquisition Planning
Product PortfolioPlanning
Ext ernalCampaignExecution
Marketing& Advertising
CampaignOversignt
RelationshipManagement
Product Sales Support
Sales/Servicing
AdministrationRelationship
& Credit OversightFinancialControl
ApplicationProcessingOversight
ContactRouting
Entitlement & Sales
Commissions
Case & ExceptionHandling
Contact/EventHistory
CustomerStatus
Transaction Consolidator
Authorizations
MerchantOperations
Branch Non-cashInventory
CardFulfilment
ConsumerFinance Fulfilment
ConsumerLending Fulfillment
DDAFulfilment
Cash & CurrencyHandling
CollateralHandling
RewardsAdministration Payments
CustomerAccounting
Fraud/AMLDetection
InformationDissemination
E-Channel Operations
FinancialCapture (Cards)
ProductionAssurance
CorrespondenceDocument
Management& Archive
StaffAdministration
SystemsOperations
Collections& Recovery
Asset &LiabilityTracking
Fixed Asset Register
MarketResearch
208
131
633 1508
3671
6287
9901592 342
20749 1415
1087240
141 $7.0
$444.6
$38.1
$96.0 $49.3
$393.6
$548.4
$123.3
$1.0
$249.1 $57.3
$1789.2 $85.2
$143$56.3
760
745
3676
171
383
325
80
$3.0
$64.8
$59.3
$338
$34.1$29.1
$26.4
$1.4
$19.9 $3.4
$1.4
$124.5
73825
2042
63847
2351 2542
937
357
249
293 1038
326
$200.0 $82.2 $565.1 $28.8$80.9
$432.1
$5.6
$27.8
$68.3
$212.7 $158.3
$87.2
$1.7 $27.7
$16.8
2142 4896 464 182 159 944133 127 186$186.6 $331.4 $66.3 $53.2 $21.8$6.7 $107 $43.4$2.4$143.8
12637
317 417
268
123
109
34
176
408
1601591
33
$25.8 $47
$990.7
$66.3
$5.2
$33.3
$9.4
$2.4
$35
$93.7
$60.9$192.8
$16.5
$16.247
176
240
132 428
61
66
65
300
$1.3
$40.9
$49.6
$26.6 $28.1
$9.2
$16.3
$22.1
$205.4
$826.2
$3.8
Operations Oversight
370 $25.7
6
30
13 12
16
17
10
8
97
8
34
Insigh
t
Risk / Financial Management
Operations
Distribution
Infrastructure
Manufacturing
Insigh
t
Risk / Financial Management
Operations
Distribution
Infrastructure
Manufacturing
Operations
Distribution
Infrastructure
Manufacturing
ContactHandler
CreditAdministration
CustomerAgreements
Training &Awareness
Branch NetworkOperations
InternalCampaign Execution
CustomerSale &Servicing
Planning
ProductDevelopment
ManufacturingOversight
AgencyAdministration
ProductDeploymentOversight
ProductDevelopment
Oversight
ProductBundling
ProductManufacturing
Planning
Customer AccountServices Planning
Customer AccountServices Oversight
FacilitiesMaintenance& Operations
SystemsDevelopment &
DeploymentBusiness UnitAdministration
Business UnitPlanning
ProductDeploymentSystems PlanningExternal Relations
Business &Systems
Architecture
GeneralLedger
TreasuryOperations
AssetSecuritization
CreditPolicy & Planning
Audit & LegalCompliance
FinancialPolicies& Plans
Risk Mgmt.Oversight
Risk ManagementPolicy & Plans
Asset & LiabilityOversight
MarketAnalysis
CustomerPortfolio & Analysis
OperationsPlanning
CustomerBehavior Modeling
Segment Analysis& Planning
Acquisition Planning
Product PortfolioPlanning
Ext ernalCampaignExecution
Marketing& Advertising
CampaignOversignt
RelationshipManagement
Product Sales Support
Sales/Servicing
AdministrationRelationship
& Credit OversightFinancialControl
ApplicationProcessingOversight
ContactRouting
Entitlement & Sales
Commissions
Case & ExceptionHandling
Contact/EventHistory
CustomerStatus
Transaction Consolidator
Authorizations
MerchantOperations
Branch Non-cashInventory
CardFulfilment
ConsumerFinance Fulfilment
ConsumerLending Fulfillment
DDAFulfilment
Cash & CurrencyHandling
CollateralHandling
RewardsAdministration Payments
CustomerAccounting
Fraud/AMLDetection
InformationDissemination
E-Channel Operations
FinancialCapture (Cards)
ProductionAssurance
CorrespondenceDocument
Management& Archive
StaffAdministration
SystemsOperations
Collections& Recovery
Asset &LiabilityTracking
Fixed Asset Register
MarketResearch
208
131
633 1508
3671
6287
9901592 342
20749 1415
1087240
141 $7.0
$444.6
$38.1
$96.0 $49.3
$393.6
$548.4
$123.3
$1.0
$249.1 $57.3
$1789.2 $85.2
$143$56.3
760
745
3676
171
383
325
80
$3.0
$64.8
$59.3
$338
$34.1$29.1
$26.4
$1.4
$19.9 $3.4
$1.4
$124.5
73825
2042
63847
2351 2542
937
357
249
293 1038
326
$200.0 $82.2 $565.1 $28.8$80.9
$432.1
$5.6
$27.8
$68.3
$212.7 $158.3
$87.2
$1.7 $27.7
$16.8
2142 4896 464 182 159 944133 127 186$186.6 $331.4 $66.3 $53.2 $21.8$6.7 $107 $43.4$2.4$143.8
12637
317 417
268
123
109
34
176
408
1601591
33
$25.8 $47
$990.7
$66.3
$5.2
$33.3
$9.4
$2.4
$35
$93.7
$60.9$192.8
$16.5
$16.247
176
240
132 428
61
66
65
300
$1.3
$40.9
$49.6
$26.6 $28.1
$9.2
$16.3
$22.1
$205.4
$826.2
$3.8
Operations Oversight
370 $25.7
6
30
13 12
16
17
10
8
97
8
34
Insigh
t
Risk / Financial Management
Operations
Distribution
Infrastructure
Manufacturing
ContactHandler
CreditAdministration
CustomerAgreements
Training &Awareness
Branch NetworkOperations
InternalCampaign Execution
CustomerSale &Servicing
Planning
ProductDevelopment
ManufacturingOversight
AgencyAdministration
ProductDeploymentOversight
ProductDevelopment
Oversight
ProductBundling
ProductManufacturing
Planning
Customer AccountServices Planning
Customer AccountServices Oversight
FacilitiesMaintenance& Operations
SystemsDevelopment &
DeploymentBusiness UnitAdministration
Business UnitPlanning
ProductDeploymentSystems PlanningExternal Relations
Business &Systems
Architecture
GeneralLedger
TreasuryOperations
AssetSecuritization
CreditPolicy & Planning
Audit & LegalCompliance
FinancialPolicies& Plans
Risk Mgmt.Oversight
Risk ManagementPolicy & Plans
Asset & LiabilityOversight
MarketAnalysis
CustomerPortfolio & Analysis
OperationsPlanning
CustomerBehavior Modeling
Segment Analysis& Planning
Acquisition Planning
Product PortfolioPlanning
Ext ernalCampaignExecution
Marketing& Advertising
CampaignOversignt
RelationshipManagement
Product Sales Support
Sales/Servicing
AdministrationRelationship
& Credit OversightFinancialControl
ApplicationProcessingOversight
ContactRouting
Entitlement & Sales
Commissions
Case & ExceptionHandling
Contact/EventHistory
CustomerStatus
Transaction Consolidator
Authorizations
MerchantOperations
Branch Non-cashInventory
CardFulfilment
ConsumerFinance Fulfilment
ConsumerLending Fulfillment
DDAFulfilment
Cash & CurrencyHandling
CollateralHandling
RewardsAdministration Payments
CustomerAccounting
Fraud/AMLDetection
InformationDissemination
E-Channel Operations
FinancialCapture (Cards)
ProductionAssurance
CorrespondenceDocument
Management& Archive
StaffAdministration
SystemsOperations
Collections& Recovery
Asset &LiabilityTracking
Fixed Asset Register
MarketResearch
208
131
633 1508
3671
6287
9901592 342
20749 1415
1087240
141 $7.0
$444.6
$38.1
$96.0 $49.3
$393.6
$548.4
$123.3
$1.0
$249.1 $57.3
$1789.2 $85.2
$143$56.3
760
745
3676
171
383
325
80
$3.0
$64.8
$59.3
$338
$34.1$29.1
$26.4
$1.4
$19.9 $3.4
$1.4
$124.5
73825
2042
63847
2351 2542
937
357
249
293 1038
326
$200.0 $82.2 $565.1 $28.8$80.9
$432.1
$5.6
$27.8
$68.3
$212.7 $158.3
$87.2
$1.7 $27.7
$16.8
2142 4896 464 182 159 944133 127 186$186.6 $331.4 $66.3 $53.2 $21.8$6.7 $107 $43.4$2.4$143.8
12637
317 417
268
123
109
34
176
408
1601591
33
$25.8 $47
$990.7
$66.3
$5.2
$33.3
$9.4
$2.4
$35
$93.7
$60.9$192.8
$16.5
$16.247
176
240
132 428
61
66
65
300
$1.3
$40.9
$49.6
$26.6 $28.1
$9.2
$16.3
$22.1
$205.4
$826.2
$3.8
Operations Oversight
370 $25.7
6
30
13 12
16
17
10
8
97
8
34
Insigh
t
Risk / Financial Management
Operations
Distribution
Infrastructure
Manufacturing
Insigh
t
Risk / Financial Management
Operations
Distribution
Infrastructure
Manufacturing
Operations
Distribution
Infrastructure
Manufacturing
ContactHandler
CreditAdministration
CustomerAgreements
Training &Awareness
Branch NetworkOperations
InternalCampaign Execution
CustomerSale &Servicing
Planning
ProductDevelopment
ManufacturingOversight
AgencyAdministration
ProductDeploymentOversight
ProductDevelopment
Oversight
ProductBundling
ProductManufacturing
Planning
Customer AccountServices Planning
Customer AccountServices Oversight
FacilitiesMaintenance& Operations
SystemsDevelopment &
DeploymentBusiness UnitAdministration
Business UnitPlanning
ProductDeploymentSystems PlanningExternal Relations
Business &Systems
Architecture
GeneralLedger
TreasuryOperations
AssetSecuritization
CreditPolicy & Planning
Audit & LegalCompliance
FinancialPolicies& Plans
Risk Mgmt.Oversight
Risk ManagementPolicy & Plans
Asset & LiabilityOversight
MarketAnalysis
CustomerPortfolio & Analysis
OperationsPlanning
CustomerBehavior Modeling
Segment Analysis& Planning
Acquisition Planning
Product PortfolioPlanning
Ext ernalCampaignExecution
Marketing& Advertising
CampaignOversignt
RelationshipManagement
Product Sales Support
Sales/Servicing
AdministrationRelationship
& Credit OversightFinancialControl
ApplicationProcessingOversight
ContactRouting
Entitlement & Sales
Commissions
Case & ExceptionHandling
Contact/EventHistory
CustomerStatus
Transaction Consolidator
Authorizations
MerchantOperations
Branch Non-cashInventory
CardFulfilment
ConsumerFinance Fulfilment
ConsumerLending Fulfillment
DDAFulfilment
Cash & CurrencyHandling
CollateralHandling
RewardsAdministration Payments
CustomerAccounting
Fraud/AMLDetection
InformationDissemination
E-Channel Operations
FinancialCapture (Cards)
ProductionAssurance
CorrespondenceDocument
Management& Archive
StaffAdministration
SystemsOperations
Collections& Recovery
Asset &LiabilityTracking
Fixed Asset Register
MarketResearch
208
131
633 1508
3671
6287
9901592 342
20749 1415
1087240
141 $7.0
$444.6
$38.1
$96.0 $49.3
$393.6
$548.4
$123.3
$1.0
$249.1 $57.3
$1789.2 $85.2
$143$56.3
760
745
3676
171
383
325
80
$3.0
$64.8
$59.3
$338
$34.1$29.1
$26.4
$1.4
$19.9 $3.4
$1.4
$124.5
73825
2042
63847
2351 2542
937
357
249
293 1038
326
$200.0 $82.2 $565.1 $28.8$80.9
$432.1
$5.6
$27.8
$68.3
$212.7 $158.3
$87.2
$1.7 $27.7
$16.8
2142 4896 464 182 159 944133 127 186$186.6 $331.4 $66.3 $53.2 $21.8$6.7 $107 $43.4$2.4$143.8
12637
317 417
268
123
109
34
176
408
1601591
33
$25.8 $47
$990.7
$66.3
$5.2
$33.3
$9.4
$2.4
$35
$93.7
$60.9$192.8
$16.5
$16.247
176
240
132 428
61
66
65
300
$1.3
$40.9
$49.6
$26.6 $28.1
$9.2
$16.3
$22.1
$205.4
$826.2
$3.8
Operations Oversight
370 $25.7
6
30
13 12
16
17
10
8
97
8
34
App1
App1
App1App2
App2
App2
App3
App4
App4
App4
App4
App5
App5
App5
App6
App6
App6
App6 App7
App7 App8
App9 App10
App11
App12
App12
App13
App14 App15
App16App16
App17 App18
App19
App20
App6App6 App6 App6
App21 App21App21
App2CBM Map and Components
Setting relationship targets and track activityConsolidating customer relationship reports
Assessing impact & cover of relation resources
Troubleshooting major relationship issues Resolving issues and report on activity
Setting up necessary configuration data to process the new business and activating/deactivating accounts (including Demat Accounts)
Administering workforce Allocating relationship management resource
Opening customer accounts. KYC, Nomination, Mandate, channel enabling (e.g. welcome kit etc.) Collecting approvals, documentation, signatures, etc. to complete process
Maintenance of accounts - addition/ modification/ deletion or closure of account
Prevailing Practice Features
To define operational plans and oversee customer credit, insight & relationship activityDescription
Responsible Actions
Liaise with other customer credit, insight and relationship development management & control units
Report on day to day customer credit, insight and relationship development activity
Track day to day customer credit, insight and relationship development performance to plan/ Track targeted customer credit, insight and relationship development
Troubleshoot customer credit, insight and relationship development operational issues
Authorize high value/exception customer credit, insight and relationship development procedures
Allocate customer credit, insight and relationship development resources
Define day to day customer credit, insight and relationship development action/task plan
Arrangement & Relationship Oversight
Customer Insights & ArrangementsInteraction Domain Area
Liaise with other business capability management & control units
Tracking and continuously seekingopportunities to reduce costs without impacting quality of service or supply
Statements, report generation, attachment of court laws, etc
Report on day to day business capability activity
Monitoring fulfillment performance against agreed service standards and cost targets
Tracking associated materials and documentsTrack day to day business capability performance to plan
Ensuring triggering of charges/interest/or other periodic activities
Picking up unusual activity alerts, sanction matches and other KYC/AML alerts: Orchestrating checking/approval and set-up activities, including ‘know your client’ (KYC) requirements and periodic reviews
Troubleshoot business capability operational issues
Freezing of accounts on request of authorities (central bank)
Authorize high value/exception business capability procedures
Allocate business capability resources
Distributing supplies to fulfillment points and direct to customers as required by process to agreed service standards; (where appropriate, Statements & Correspondence may be the channel for distribution)
Capturing and validating application details Rejecting/accepting applications based on
rules Transaction posting of entries in the
account - system generated or online
AS: Record Relationship ManagerAS: Retrieve Service Quality DetailsAY: Analyze Customer RelationshipAY: Decide Meeting RequirementAY: Define Meeting ObjectiveAY: Derive Customer ProfileAY: Forecast Relationship RequirementAY: Record De-escalation ReasonAY: Record Escalation ReasonAY: Retrieve Arrangement Activation ConditionAY: Retrieve Arrangement Behavior ScoreAY: Retrieve Customer Profitability DetailsAY: Schedule Customer Relationship InterviewAY: Schedule Specialist SupportAY: Select Arrangement AdministratorAY: Select Arrangement ManagerAY: Select Credit Risk AnalystAY: Select TraderWF: Review Customer PortfolioWF: Review Product Arrangement
Define day to day business capability action/task plan
Advance Practice Features
IFW Activities MappingActivity Template
One or more management units that define the day to day work plans and resource allocation for customer agreement, relationship, customer insight and credit administration activities. The unit determines the resource allocation and appropriate scheduling to address periodic and ad-hoc/triggered agreement, relationship, insight and credit maintenance and troubleshoots issues
Target Capability
Set Up
Six Box AreaControl Component
Setting relationship targets and track activityConsolidating customer relationship reports
Assessing impact & cover of relation resources
Troubleshooting major relationship issues Resolving issues and report on activity
Setting up necessary configuration data to process the new business and activating/deactivating accounts (including Demat Accounts)
Administering workforce Allocating relationship management resource
Opening customer accounts. KYC, Nomination, Mandate, channel enabling (e.g. welcome kit etc.) Collecting approvals, documentation, signatures, etc. to complete process
Maintenance of accounts - addition/ modification/ deletion or closure of account
Prevailing Practice Features
To define operational plans and oversee customer credit, insight & relationship activityDescription
Responsible Actions
Liaise with other customer credit, insight and relationship development management & control units
Report on day to day customer credit, insight and relationship development activity
Track day to day customer credit, insight and relationship development performance to plan/ Track targeted customer credit, insight and relationship development
Troubleshoot customer credit, insight and relationship development operational issues
Authorize high value/exception customer credit, insight and relationship development procedures
Allocate customer credit, insight and relationship development resources
Define day to day customer credit, insight and relationship development action/task plan
Arrangement & Relationship Oversight
Customer Insights & ArrangementsInteraction Domain Area
Liaise with other business capability management & control units
Tracking and continuously seekingopportunities to reduce costs without impacting quality of service or supply
Statements, report generation, attachment of court laws, etc
Report on day to day business capability activity
Monitoring fulfillment performance against agreed service standards and cost targets
Tracking associated materials and documentsTrack day to day business capability performance to plan
Ensuring triggering of charges/interest/or other periodic activities
Picking up unusual activity alerts, sanction matches and other KYC/AML alerts: Orchestrating checking/approval and set-up activities, including ‘know your client’ (KYC) requirements and periodic reviews
Troubleshoot business capability operational issues
Freezing of accounts on request of authorities (central bank)
Authorize high value/exception business capability procedures
Allocate business capability resources
Distributing supplies to fulfillment points and direct to customers as required by process to agreed service standards; (where appropriate, Statements & Correspondence may be the channel for distribution)
Capturing and validating application details Rejecting/accepting applications based on
rules Transaction posting of entries in the
account - system generated or online
AS: Record Relationship ManagerAS: Retrieve Service Quality DetailsAY: Analyze Customer RelationshipAY: Decide Meeting RequirementAY: Define Meeting ObjectiveAY: Derive Customer ProfileAY: Forecast Relationship RequirementAY: Record De-escalation ReasonAY: Record Escalation ReasonAY: Retrieve Arrangement Activation ConditionAY: Retrieve Arrangement Behavior ScoreAY: Retrieve Customer Profitability DetailsAY: Schedule Customer Relationship InterviewAY: Schedule Specialist SupportAY: Select Arrangement AdministratorAY: Select Arrangement ManagerAY: Select Credit Risk AnalystAY: Select TraderWF: Review Customer PortfolioWF: Review Product Arrangement
Define day to day business capability action/task plan
Advance Practice Features
IFW Activities MappingActivity Template
One or more management units that define the day to day work plans and resource allocation for customer agreement, relationship, customer insight and credit administration activities. The unit determines the resource allocation and appropriate scheduling to address periodic and ad-hoc/triggered agreement, relationship, insight and credit maintenance and troubleshoots issues
Target Capability
Set Up
Six Box AreaControl Component
Busin
ess Develo
pment
Finance & Risk Management
Business
Infrastructure
Production
Interaction
O perational
Services
C ust om erS ale s & Se rvi cin g
Pla nn ing
C ust om erSa les & S er vic ing
O ver sig ht
Em p loy eePa yro ll & T ax
Em pl oy eeBe nef its
A d min ist rat ion
W or kfo rc e
T rai nin g &De ve lop me nt
Em plo ye e
A sse ssm en ts(R ecr uit me nt)
E mp lo yee S tat us
& Ref ere nceInf orm a tion
E mp lo yee
Tra ve l &Exp en ses
Hu ma n
Re so urc esO ver sig ht
Hu ma n Res ou rce sPo lici es &
Pla nn ing
Em p loy ee A ssig nm en t &
Us ag e a nal ysi s
Wo rk er Q ual ific atio n
& C er tific ati onA llia nc es
Pla nn ing &A na lys is
A llia nc esO ver sig ht
A llia nc esA dm ini str atio n
B u sin ess Un it P lan ni ng
B us ine ss Un itA dm in istr ati on
Bu sin ess Un itO ve rsi gh t
Bus ine ss Str a teg y
& En ter pri se P lan nin g &
A na lys is
G en era l Le dg er
(F ina nc ial S ta tem e nts )
C or por ate
Leg alS erv ice s
Bu sin ess
Sy ste msPl ann ing
B usi nes s
S yst em sO v ers igh t
B usi nes s &Sys tem s
Ar ch itec tur e
S yst em sO pe rat ion s
Kn ow led geE xch an ge
Sy ste ms
D ev elo pm en t a nd De plo ym en t
P ro duc tio n
A ss ura nc e(H el p D esk )
B us ine ss
P oli cie s &P roc edu re s
In tell ect ual
P rop er tyMa int ena nc e
Au dit &
Le ga l Co m plia nc e
B usi nes s D ev elo pm en t
Po lic ies & P lan nin g
S eg me n t
P lan ni n g& An aly s is
M ark et &Co mp eti tor
A na lys is
Ma rke tR es ear ch
B usi nes s
D ev elo pm en tO ver sig ht
M ark et Re sea rch
M an ag em ent& O ver sig ht
P rod uc tD ep lo ym ent
O ver sig ht
P rod uc tPo rt foli o
P lan nin g
Pro du ct D eve lo pm ent
P ro du ct D es ignO ver sig ht
Pro du ctB un dli n g
P rod uc tD ep lo ym ent
F un d/ Ma rk et
A ss et P lan ni ng& D eve lop m ent
Fun d & D eb t/E qu ity
In str um e ntO ve rsig h t
Cu st om er
P ort fol io P lan nin g
A cq ui siti on
P lan nin g ( Ad v/ Ext /In t)
C am pa ig nO ve rsig h t
( Ad v/ Ext /In t)
Cu st om erB eha vio rM od elin g
A dv er tisi ng
E xec ut io n
E xte rn a l C am pa ig nE xec ut io n
Cu st om erRe fer en ceInfo rm at ion
Cu st om erP ort fol io
O ver sig ht
C or po rat e Re lati on s
Po lici es &Pla nn ing
Co rpo rat eR ela tio nsh ip
M an age m ent
C or por ateR ela tio ns hip
A dm inis tra tio n
Co rpo rat e& Ins titu tio na l
Co m mu nic ati ons
S ta keh old erIn ve stm en t
R el atio ns
E xt ern al ( Inv est or)
R el atio ns
In te rna l
C am pa ignE xec uti on
S ale s
Su pp ortA dm in istr ati on
P ro duc t/ Sal es
Inv en tor yD ist rib uti on
C us tom e r
Rev iew s, Su rve ys& Re sea rc h
T ra ini ng &
A w are ne ss
Fa cili tiesM a int ena nc e
& O pe rat ion s
Fix ed As setReg ist er
Fa cil ityA dm ini str atio n
F ac iliti es &
P ro cu rem en tP ol icie s &
Pla nn ing
P ro cur em en t
Fac ilit ies &P ro cur em en t
Ov er sig ht
C us tom e rA gre em en ts
C us tom erCo nt act /E ven t
H ist ory
C us tom erCr edi t R atin g
E xe cut ion
C as e & Ex cep tio nH an dlin g
Ag re em ent &Re lat ion sh ip
O ve rsi gh t
C ust om erTra ns act ion
Co nso lid ato r
E ntit lem en t& Sal es
C us tom erRe lat ion sh ip
Ma na ge me nt
B rok er edP ro du ct
S ale s
U nde rw riti ng
Co rre spo nd entB an k
Ad min ist rat ion
Co rre sp ond en tP lan ni ng &O ve rsig ht
Bra nc h
N on - ca shI nve nto ry
Ad m inis tra tio n
C ha nn el O pe rat ion s
Net wo rkO ve rsi ght
O per ati on al
Ser vic esO ver sig ht
F ail sH and lin g
Op era tio ns Pla nn ing
C ou nte rpa rty
Ad m inis tra tio n
Ma rk etD ata /F eed
O pe rat ion
M ar ket A sse tM ai nte na nce
(C or por ate Ev ent s)
Re fer enc e a nd
Dir ect or y D ataM ain ten an ce
M ark et
In fo rm atio nM ain ten an ce
Ex ter nal Da ta
(IP ) P lan nin g &A sse ssm e nt
In for ma tio n
Pro vid er O ver sig ht &
Ad mi nist rat ion
A ge nc y / Br ok erCo mm iss ion s
Ad mi nis tra tion
Ag en cy &Br ok er
Ov er sigh t
Pro du cti on
Pla nn ing &An aly sis
Pr od uct ionO ve rsig ht
Co rr esp on den ce(in cl. sta tem en ts)
D oc um en tM a nag em en t
& A rch iv e
W ir e R oo m
F ina nci a l
O p era tio ns(A /C Re ce iva ble )
C oll ate ra lAd mi nis tra tio n
C ol lec tio ns& R eco ve ry
Cr edi t/M ar ginP oli cy & P lan nin g
Cr edi t/M ar gin
O ve rsig ht
M ark et
R eg ula tor yRe lati on s
A dm ini str atio n
E nte rp rise
P or tfo lioT ra cki ng
C ash F low /
M atu rity L add erM ain ten an ce
A sse t
S ecu rit iza tio n
E nte rp riseP or tfo lioO ve rsi ght
E nte rp riseP or tfo lio
P la nni ng
M ark etR isk & Sco rin g
M od els
E nte rp rise
P or tfo lioM an ag em en t
T re asu ry
O pe rat ion s
O pe rat ion al
R iskM a nag em en t
R eg ula tor yC om pli an ce
G ui del ineC om p lian ce
M a rke t In fo rm atio n
(sw itc h) Op era tio n
Tra de r/B oo k
Ov ers igh t
M ar ketT rad ing
M ar ketEx ecu tio n
Pr og ramT rad ing
Au to ma tedT elle r
Cu sto m er C on tac tR ou tin g
Cu st om erSta tus
Cu sto m er C on tac tH an dle r
Ca ll Ce nt er(V RU )
Cu sto me rCo unt er/T elle r
Se lf S erv iceW e b
M ar ket Ass et/ Tr ustCu sto di al
S erv ice s
C lea rin g andSe ttle me nt
S ha reh ol derS erv ice s
F rau d/ AM LD ete cti on &
R es olu tio n
Cu sto m erA cc ou nti ng
Ov ers igh t
Ac cou ntRe con cil iat ion
Re wa rds
A dm ini str atio n
M ar ket As set
Va lua tio n & Pr icin g(M ar k t o M ar ket )
Po sit ion /B ala nc eM an ag em ent
C on su me rA cc oun tin g
Co rpo ra teA cc ou nti ng
Ca sh & C ur ren cy
Ha ndl ing
Inv est me nt
Fin an ceSer vic es
C on su me r
C red it Fac ilit yM a nag em en t
En titl em en t
Pr oce s sin g
Pa ym ent s
( In clF ee & Bill ing )
Ta xat ionAd mi nist rat ive
Se rvi ces
D epo sit o ry
R ece ipt s
S toc k L en din g
& R ep osMa rk et M a kin g
F und s/ Ma rk et
As setA dm ini str atio n
Un it T ru st
M ut ua l Fu nd
H ed ge Fu nd
In ve stm en tPo rtfo lio
M an ag em en t
In ves tm e ntP or tfo li o
Ad m inis tra tio n
In ve stm en tPo rtfo lio
Pla nn ing
P or tfo li oP erf orm an ce
A n aly si s
C ons um er
B an kin g
Tr ust
S erv ice s
Co ns um er
Len di ng
A u tho riz atio ns
( car ds)
e Tra din gP or tfol ioS erv ice s
Car ds
Fu lfill me nt
L ock - boxO per ati ons
C ons um er
Pr oc ess ingO ve rsig ht
B rok er edCo ns um er P ro du ct
C oo rd ina tio n
C he ckPr oc ess ing
F un ds Tr ans fer& Re mi tta nce
Ser vic es
Fi nan cia l
C ap tur e ( Ca rds )
M erc ha nt
Rel ati ons &Op era tio ns
R ea lEs tat e
Me rch an d iseFi nan ci ng
C or po rat e
P ro ces sin gO ve rsi gh t
S yn dic ateM ain ten an ce
& A dm in ist rati on
Co rpo ra teM &A & A dv iso ry
Ser vic es
T rad eF ina nc e S erv ice s
In ter na tio nalTr ad e
Ser vic es
Co rpo ra te
Len din g
B ank G ua ran tee s
C ashM ana ge me nt
Ser vic es
Pr im e Bro ke rag e
Ser vic es(Bu y S id e)
Inst ru me ntIss ua nce
D eb t/ Eq uity
I POPri vat eP lace m ent
F ina nci al Ma rke tA na lys is
Fi nan cia l
M ar ke tA na lys is
O ver sig ht
Q u ant ita tiveA na lys isS erv ice s
Ma rk et O rd er& Se rv ices
O ve rsi gh t
Tra de
Co nfi rm ati on& All oca tio n
Or der
M ana ge me nt
In ves tm ent /
Tra din gP oli cies & Pla nn in g
D eb t
Eq uit iesF X/ M M
D eri vat ive s &O ff -B ala nc e
sh ee t
C om mo di ties
Bu sin es s U nitT ax
Ad mi nis tra tion
F in anc ial
P la nni ng
Fin an ce & R iskM an age me nt
P lan nin g
Fin an ce & R iskM an age me ntO ve rsig ht
B usi nes s U ni tF in anc ial
Ad m inis tra tio n
Fin anc ial Co nt rol
& R epo rt ingO ve rsi ght
Bu sin es s U nit
A cc ou ntin g
B usi nes s U ni tF in anc ialO pe rat ion s
I nfo rm ati on D is sem in atio n
e -c ha nn el
P ro duc t
P er for ma nce O ver sig ht
Ac co un t Se rv ice s Pl ann ing
Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts
C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion
Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts
Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es
Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on
Busin
ess Develo
pment
Finance & Risk Management
Business
Infrastructure
Production
Interaction
O perational
Services
C ust om erS ale s & Se rvi cin g
Pla nn ing
C ust om erSa les & S er vic ing
O ver sig ht
Em p loy eePa yro ll & T ax
Em pl oy eeBe nef its
A d min ist rat ion
W or kfo rc e
T rai nin g &De ve lop me nt
Em plo ye e
A sse ssm en ts(R ecr uit me nt)
E mp lo yee S tat us
& Ref ere nceInf orm a tion
E mp lo yee
Tra ve l &Exp en ses
Hu ma n
Re so urc esO ver sig ht
Hu ma n Res ou rce sPo lici es &
Pla nn ing
Em p loy ee A ssig nm en t &
Us ag e a nal ysi s
Wo rk er Q ual ific atio n
& C er tific ati onA llia nc es
Pla nn ing &A na lys is
A llia nc esO ver sig ht
A llia nc esA dm ini str atio n
B u sin ess Un it P lan ni ng
B us ine ss Un itA dm in istr ati on
Bu sin ess Un itO ve rsi gh t
Bus ine ss Str a teg y
& En ter pri se P lan nin g &
A na lys is
G en era l Le dg er
(F ina nc ial S ta tem e nts )
C or por ate
Leg alS erv ice s
Bu sin ess
Sy ste msPl ann ing
B usi nes s
S yst em sO v ers igh t
B usi nes s &Sys tem s
Ar ch itec tur e
S yst em sO pe rat ion s
Kn ow led geE xch an ge
Sy ste ms
D ev elo pm en t a nd De plo ym en t
P ro duc tio n
A ss ura nc e(H el p D esk )
B us ine ss
P oli cie s &P roc edu re s
In tell ect ual
P rop er tyMa int ena nc e
Au dit &
Le ga l Co m plia nc e
B usi nes s D ev elo pm en t
Po lic ies & P lan nin g
S eg me n t
P lan ni n g& An aly s is
M ark et &Co mp eti tor
A na lys is
Ma rke tR es ear ch
B usi nes s
D ev elo pm en tO ver sig ht
M ark et Re sea rch
M an ag em ent& O ver sig ht
P rod uc tD ep lo ym ent
O ver sig ht
P rod uc tPo rt foli o
P lan nin g
Pro du ct D eve lo pm ent
P ro du ct D es ignO ver sig ht
Pro du ctB un dli n g
P rod uc tD ep lo ym ent
F un d/ Ma rk et
A ss et P lan ni ng& D eve lop m ent
Fun d & D eb t/E qu ity
In str um e ntO ve rsig h t
Cu st om er
P ort fol io P lan nin g
A cq ui siti on
P lan nin g ( Ad v/ Ext /In t)
C am pa ig nO ve rsig h t
( Ad v/ Ext /In t)
Cu st om erB eha vio rM od elin g
A dv er tisi ng
E xec ut io n
E xte rn a l C am pa ig nE xec ut io n
Cu st om erRe fer en ceInfo rm at ion
Cu st om erP ort fol io
O ver sig ht
C or po rat e Re lati on s
Po lici es &Pla nn ing
Co rpo rat eR ela tio nsh ip
M an age m ent
C or por ateR ela tio ns hip
A dm inis tra tio n
Co rpo rat e& Ins titu tio na l
Co m mu nic ati ons
S ta keh old erIn ve stm en t
R el atio ns
E xt ern al ( Inv est or)
R el atio ns
In te rna l
C am pa ignE xec uti on
S ale s
Su pp ortA dm in istr ati on
P ro duc t/ Sal es
Inv en tor yD ist rib uti on
C us tom e r
Rev iew s, Su rve ys& Re sea rc h
T ra ini ng &
A w are ne ss
Fa cili tiesM a int ena nc e
& O pe rat ion s
Fix ed As setReg ist er
Fa cil ityA dm ini str atio n
F ac iliti es &
P ro cu rem en tP ol icie s &
Pla nn ing
P ro cur em en t
Fac ilit ies &P ro cur em en t
Ov er sig ht
C us tom e rA gre em en ts
C us tom erCo nt act /E ven t
H ist ory
C us tom erCr edi t R atin g
E xe cut ion
C as e & Ex cep tio nH an dlin g
Ag re em ent &Re lat ion sh ip
O ve rsi gh t
C ust om erTra ns act ion
Co nso lid ato r
E ntit lem en t& Sal es
C us tom erRe lat ion sh ip
Ma na ge me nt
B rok er edP ro du ct
S ale s
U nde rw riti ng
Co rre spo nd entB an k
Ad min ist rat ion
Co rre sp ond en tP lan ni ng &O ve rsig ht
Bra nc h
N on - ca shI nve nto ry
Ad m inis tra tio n
C ha nn el O pe rat ion s
Net wo rkO ve rsi ght
O per ati on al
Ser vic esO ver sig ht
F ail sH and lin g
Op era tio ns Pla nn ing
C ou nte rpa rty
Ad m inis tra tio n
Ma rk etD ata /F eed
O pe rat ion
M ar ket A sse tM ai nte na nce
(C or por ate Ev ent s)
Re fer enc e a nd
Dir ect or y D ataM ain ten an ce
M ark et
In fo rm atio nM ain ten an ce
Ex ter nal Da ta
(IP ) P lan nin g &A sse ssm e nt
In for ma tio n
Pro vid er O ver sig ht &
Ad mi nist rat ion
A ge nc y / Br ok erCo mm iss ion s
Ad mi nis tra tion
Ag en cy &Br ok er
Ov er sigh t
Pro du cti on
Pla nn ing &An aly sis
Pr od uct ionO ve rsig ht
Co rr esp on den ce(in cl. sta tem en ts)
D oc um en tM a nag em en t
& A rch iv e
W ir e R oo m
F ina nci a l
O p era tio ns(A /C Re ce iva ble )
C oll ate ra lAd mi nis tra tio n
C ol lec tio ns& R eco ve ry
Cr edi t/M ar ginP oli cy & P lan nin g
Cr edi t/M ar gin
O ve rsig ht
M ark et
R eg ula tor yRe lati on s
A dm ini str atio n
E nte rp rise
P or tfo lioT ra cki ng
C ash F low /
M atu rity L add erM ain ten an ce
A sse t
S ecu rit iza tio n
E nte rp riseP or tfo lioO ve rsi ght
E nte rp riseP or tfo lio
P la nni ng
M ark etR isk & Sco rin g
M od els
E nte rp rise
P or tfo lioM an ag em en t
T re asu ry
O pe rat ion s
O pe rat ion al
R iskM a nag em en t
R eg ula tor yC om pli an ce
G ui del ineC om p lian ce
M a rke t In fo rm atio n
(sw itc h) Op era tio n
Tra de r/B oo k
Ov ers igh t
M ar ketT rad ing
M ar ketEx ecu tio n
Pr og ramT rad ing
Au to ma tedT elle r
Cu sto m er C on tac tR ou tin g
Cu st om erSta tus
Cu sto m er C on tac tH an dle r
Ca ll Ce nt er(V RU )
Cu sto me rCo unt er/T elle r
Se lf S erv iceW e b
M ar ket Ass et/ Tr ustCu sto di al
S erv ice s
C lea rin g andSe ttle me nt
S ha reh ol derS erv ice s
F rau d/ AM LD ete cti on &
R es olu tio n
Cu sto m erA cc ou nti ng
Ov ers igh t
Ac cou ntRe con cil iat ion
Re wa rds
A dm ini str atio n
M ar ket As set
Va lua tio n & Pr icin g(M ar k t o M ar ket )
Po sit ion /B ala nc eM an ag em ent
C on su me rA cc oun tin g
Co rpo ra teA cc ou nti ng
Ca sh & C ur ren cy
Ha ndl ing
Inv est me nt
Fin an ceSer vic es
C on su me r
C red it Fac ilit yM a nag em en t
En titl em en t
Pr oce s sin g
Pa ym ent s
( In clF ee & Bill ing )
Ta xat ionAd mi nist rat ive
Se rvi ces
D epo sit o ry
R ece ipt s
S toc k L en din g
& R ep osMa rk et M a kin g
F und s/ Ma rk et
As setA dm ini str atio n
Un it T ru st
M ut ua l Fu nd
H ed ge Fu nd
In ve stm en tPo rtfo lio
M an ag em en t
In ves tm e ntP or tfo li o
Ad m inis tra tio n
In ve stm en tPo rtfo lio
Pla nn ing
P or tfo li oP erf orm an ce
A n aly si s
C ons um er
B an kin g
Tr ust
S erv ice s
Co ns um er
Len di ng
A u tho riz atio ns
( car ds)
e Tra din gP or tfol ioS erv ice s
Car ds
Fu lfill me nt
L ock - boxO per ati ons
C ons um er
Pr oc ess ingO ve rsig ht
B rok er edCo ns um er P ro du ct
C oo rd ina tio n
C he ckPr oc ess ing
F un ds Tr ans fer& Re mi tta nce
Ser vic es
Fi nan cia l
C ap tur e ( Ca rds )
M erc ha nt
Rel ati ons &Op era tio ns
R ea lEs tat e
Me rch an d iseFi nan ci ng
C or po rat e
P ro ces sin gO ve rsi gh t
S yn dic ateM ain ten an ce
& A dm in ist rati on
Co rpo ra teM &A & A dv iso ry
Ser vic es
T rad eF ina nc e S erv ice s
In ter na tio nalTr ad e
Ser vic es
Co rpo ra te
Len din g
B ank G ua ran tee s
C ashM ana ge me nt
Ser vic es
Pr im e Bro ke rag e
Ser vic es(Bu y S id e)
Inst ru me ntIss ua nce
D eb t/ Eq uity
I POPri vat eP lace m ent
F ina nci al Ma rke tA na lys is
Fi nan cia l
M ar ke tA na lys is
O ver sig ht
Q u ant ita tiveA na lys isS erv ice s
Ma rk et O rd er& Se rv ices
O ve rsi gh t
Tra de
Co nfi rm ati on& All oca tio n
Or der
M ana ge me nt
In ves tm ent /
Tra din gP oli cies & Pla nn in g
D eb t
Eq uit iesF X/ M M
D eri vat ive s &O ff -B ala nc e
sh ee t
C om mo di ties
Bu sin es s U nitT ax
Ad mi nis tra tion
F in anc ial
P la nni ng
Fin an ce & R iskM an age me nt
P lan nin g
Fin an ce & R iskM an age me ntO ve rsig ht
B usi nes s U ni tF in anc ial
Ad m inis tra tio n
Fin anc ial Co nt rol
& R epo rt ingO ve rsi ght
Bu sin es s U nit
A cc ou ntin g
B usi nes s U ni tF in anc ialO pe rat ion s
I nfo rm ati on D is sem in atio n
e -c ha nn el
P ro duc t
P er for ma nce O ver sig ht
Ac co un t Se rv ice s Pl ann ing
Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts
C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion
Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts
Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es
Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on
Business Analyst
Soluti on Archi tect
Data Modeler
Process Modeler
Project Manager
Information Framew ork (IFW)
Data M odels P rocess Models Services Models
Model Repository
R enovateRestru ct ure
Data Collection and Verif ication
Data Analysis
OpportunityI dentif ication
Planning and
Discovery
Pri oritizedRecomm en dations
Applic atio n Portfo lio Assessmen t
Client’s– Current Appli cation Portfolio – Business & IT Strategy – Techni cal Architecture & Standards– Current & Target Enterprise Architecture
Rational ize
Re prioritiz e
Relocate
inputs
2
PortfolioManagement & Transformati on
Framework for M anagem en t & Governan ce
Direction & Planning Design & Validation Construction Deploy & Manage
SOA Architecture
Process & Information Modeler
Legacy Assets AnalyzerApplication Portfolio Analyzer
Component Business Modeler
Runtime Environment
Candidate Service Model
Business Business Logic Logic
ServiceService
UI
IP
Data AccessI/O I/O
RoutinesRoutines
DatabaseDatabase
Web ServicesInterfaces
UIControlData
App Mngt.App Mngt.ServiceService
Rich ClientRich Client
UI ServicesUI Services
Workflow Bu siness Rules
Modernization Methods
Top Down Approach
Bottom Up Approach
Busin
ess Develo
pment
Finance & Risk Management
Business
Infrastructure
Production
Interaction
O perational
Services
C ust om erS ale s & Se rvi cin g
Pla nn ing
C ust om erSa les & S er vic ing
O ver sig ht
Em p loy eePa yro ll & T ax
Em pl oy eeBe nef its
A d min ist rat ion
W or kfo rc e
T rai nin g &De ve lop me nt
Em plo ye e
A sse ssm en ts(R ecr uit me nt)
E mp lo yee S tat us
& Ref ere nceInf orm a tion
E mp lo yee
Tra ve l &Exp en ses
Hu ma n
Re so urc esO ver sig ht
Hu ma n Res ou rce sPo lici es &
Pla nn ing
Em p loy ee A ssig nm en t &
Us ag e a nal ysi s
Wo rk er Q ual ific atio n
& C er tific ati onA llia nc es
Pla nn ing &A na lys is
A llia nc esO ver sig ht
A llia nc esA dm ini str atio n
B u sin ess Un it P lan ni ng
B us ine ss Un itA dm in istr ati on
Bu sin ess Un itO ve rsi gh t
Bus ine ss Str a teg y
& En ter pri se P lan nin g &
A na lys is
G en era l Le dg er
(F ina nc ial S ta tem e nts )
C or por ate
Leg alS erv ice s
Bu sin ess
Sy ste msPl ann ing
B usi nes s
S yst em sO v ers igh t
B usi nes s &Sys tem s
Ar ch itec tur e
S yst em sO pe rat ion s
Kn ow led geE xch an ge
Sy ste ms
D ev elo pm en t a nd De plo ym en t
P ro duc tio n
A ss ura nc e(H el p D esk )
B us ine ss
P oli cie s &P roc edu re s
In tell ect ual
P rop er tyMa int ena nc e
Au dit &
Le ga l Co m plia nc e
B usi nes s D ev elo pm en t
Po lic ies & P lan nin g
S eg me n t
P lan ni n g& An aly s is
M ark et &Co mp eti tor
A na lys is
Ma rke tR es ear ch
B usi nes s
D ev elo pm en tO ver sig ht
M ark et Re sea rch
M an ag em ent& O ver sig ht
P rod uc tD ep lo ym ent
O ver sig ht
P rod uc tPo rt foli o
P lan nin g
Pro du ct D eve lo pm ent
P ro du ct D es ignO ver sig ht
Pro du ctB un dli n g
P rod uc tD ep lo ym ent
F un d/ Ma rk et
A ss et P lan ni ng& D eve lop m ent
Fun d & D eb t/E qu ity
In str um e ntO ve rsig h t
Cu st om er
P ort fol io P lan nin g
A cq ui siti on
P lan nin g ( Ad v/ Ext /In t)
C am pa ig nO ve rsig h t
( Ad v/ Ext /In t)
Cu st om erB eha vio rM od elin g
A dv er tisi ng
E xec ut io n
E xte rn a l C am pa ig nE xec ut io n
Cu st om erRe fer en ceInfo rm at ion
Cu st om erP ort fol io
O ver sig ht
C or po rat e Re lati on s
Po lici es &Pla nn ing
Co rpo rat eR ela tio nsh ip
M an age m ent
C or por ateR ela tio ns hip
A dm inis tra tio n
Co rpo rat e& Ins titu tio na l
Co m mu nic ati ons
S ta keh old erIn ve stm en t
R el atio ns
E xt ern al ( Inv est or)
R el atio ns
In te rna l
C am pa ignE xec uti on
S ale s
Su pp ortA dm in istr ati on
P ro duc t/ Sal es
Inv en tor yD ist rib uti on
C us tom e r
Rev iew s, Su rve ys& Re sea rc h
T ra ini ng &
A w are ne ss
Fa cili tiesM a int ena nc e
& O pe rat ion s
Fix ed As setReg ist er
Fa cil ityA dm ini str atio n
F ac iliti es &
P ro cu rem en tP ol icie s &
Pla nn ing
P ro cur em en t
Fac ilit ies &P ro cur em en t
Ov er sig ht
C us tom e rA gre em en ts
C us tom erCo nt act /E ven t
H ist ory
C us tom erCr edi t R atin g
E xe cut ion
C as e & Ex cep tio nH an dlin g
Ag re em ent &Re lat ion sh ip
O ve rsi gh t
C ust om erTra ns act ion
Co nso lid ato r
E ntit lem en t& Sal es
C us tom erRe lat ion sh ip
Ma na ge me nt
B rok er edP ro du ct
S ale s
U nde rw riti ng
Co rre spo nd entB an k
Ad min ist rat ion
Co rre sp ond en tP lan ni ng &O ve rsig ht
Bra nc h
N on - ca shI nve nto ry
Ad m inis tra tio n
C ha nn el O pe rat ion s
Net wo rkO ve rsi ght
O per ati on al
Ser vic esO ver sig ht
F ail sH and lin g
Op era tio ns Pla nn ing
C ou nte rpa rty
Ad m inis tra tio n
Ma rk etD ata /F eed
O pe rat ion
M ar ket A sse tM ai nte na nce
(C or por ate Ev ent s)
Re fer enc e a nd
Dir ect or y D ataM ain ten an ce
M ark et
In fo rm atio nM ain ten an ce
Ex ter nal Da ta
(IP ) P lan nin g &A sse ssm e nt
In for ma tio n
Pro vid er O ver sig ht &
Ad mi nist rat ion
A ge nc y / Br ok erCo mm iss ion s
Ad mi nis tra tion
Ag en cy &Br ok er
Ov er sigh t
Pro du cti on
Pla nn ing &An aly sis
Pr od uct ionO ve rsig ht
Co rr esp on den ce(in cl. sta tem en ts)
D oc um en tM a nag em en t
& A rch iv e
W ir e R oo m
F ina nci a l
O p era tio ns(A /C Re ce iva ble )
C oll ate ra lAd mi nis tra tio n
C ol lec tio ns& R eco ve ry
Cr edi t/M ar ginP oli cy & P lan nin g
Cr edi t/M ar gin
O ve rsig ht
M ark et
R eg ula tor yRe lati on s
A dm ini str atio n
E nte rp rise
P or tfo lioT ra cki ng
C ash F low /
M atu rity L add erM ain ten an ce
A sse t
S ecu rit iza tio n
E nte rp riseP or tfo lioO ve rsi ght
E nte rp riseP or tfo lio
P la nni ng
M ark etR isk & Sco rin g
M od els
E nte rp rise
P or tfo lioM an ag em en t
T re asu ry
O pe rat ion s
O pe rat ion al
R iskM a nag em en t
R eg ula tor yC om pli an ce
G ui del ineC om p lian ce
M a rke t In fo rm atio n
(sw itc h) Op era tio n
Tra de r/B oo k
Ov ers igh t
M ar ketT rad ing
M ar ketEx ecu tio n
Pr og ramT rad ing
Au to ma tedT elle r
Cu sto m er C on tac tR ou tin g
Cu st om erSta tus
Cu sto m er C on tac tH an dle r
Ca ll Ce nt er(V RU )
Cu sto me rCo unt er/T elle r
Se lf S erv iceW e b
M ar ket Ass et/ Tr ustCu sto di al
S erv ice s
C lea rin g andSe ttle me nt
S ha reh ol derS erv ice s
F rau d/ AM LD ete cti on &
R es olu tio n
Cu sto m erA cc ou nti ng
Ov ers igh t
Ac cou ntRe con cil iat ion
Re wa rds
A dm ini str atio n
M ar ket As set
Va lua tio n & Pr icin g(M ar k t o M ar ket )
Po sit ion /B ala nc eM an ag em ent
C on su me rA cc oun tin g
Co rpo ra teA cc ou nti ng
Ca sh & C ur ren cy
Ha ndl ing
Inv est me nt
Fin an ceSer vic es
C on su me r
C red it Fac ilit yM a nag em en t
En titl em en t
Pr oce s sin g
Pa ym ent s
( In clF ee & Bill ing )
Ta xat ionAd mi nist rat ive
Se rvi ces
D epo sit o ry
R ece ipt s
S toc k L en din g
& R ep osMa rk et M a kin g
F und s/ Ma rk et
As setA dm ini str atio n
Un it T ru st
M ut ua l Fu nd
H ed ge Fu nd
In ve stm en tPo rtfo lio
M an ag em en t
In ves tm e ntP or tfo li o
Ad m inis tra tio n
In ve stm en tPo rtfo lio
Pla nn ing
P or tfo li oP erf orm an ce
A n aly si s
C ons um er
B an kin g
Tr ust
S erv ice s
Co ns um er
Len di ng
A u tho riz atio ns
( car ds)
e Tra din gP or tfol ioS erv ice s
Car ds
Fu lfill me nt
L ock - boxO per ati ons
C ons um er
Pr oc ess ingO ve rsig ht
B rok er edCo ns um er P ro du ct
C oo rd ina tio n
C he ckPr oc ess ing
F un ds Tr ans fer& Re mi tta nce
Ser vic es
Fi nan cia l
C ap tur e ( Ca rds )
M erc ha nt
Rel ati ons &Op era tio ns
R ea lEs tat e
Me rch an d iseFi nan ci ng
C or po rat e
P ro ces sin gO ve rsi gh t
S yn dic ateM ain ten an ce
& A dm in ist rati on
Co rpo ra teM &A & A dv iso ry
Ser vic es
T rad eF ina nc e S erv ice s
In ter na tio nalTr ad e
Ser vic es
Co rpo ra te
Len din g
B ank G ua ran tee s
C ashM ana ge me nt
Ser vic es
Pr im e Bro ke rag e
Ser vic es(Bu y S id e)
Inst ru me ntIss ua nce
D eb t/ Eq uity
I POPri vat eP lace m ent
F ina nci al Ma rke tA na lys is
Fi nan cia l
M ar ke tA na lys is
O ver sig ht
Q u ant ita tiveA na lys isS erv ice s
Ma rk et O rd er& Se rv ices
O ve rsi gh t
Tra de
Co nfi rm ati on& All oca tio n
Or der
M ana ge me nt
In ves tm ent /
Tra din gP oli cies & Pla nn in g
D eb t
Eq uit iesF X/ M M
D eri vat ive s &O ff -B ala nc e
sh ee t
C om mo di ties
Bu sin es s U nitT ax
Ad mi nis tra tion
F in anc ial
P la nni ng
Fin an ce & R iskM an age me nt
P lan nin g
Fin an ce & R iskM an age me ntO ve rsig ht
B usi nes s U ni tF in anc ial
Ad m inis tra tio n
Fin anc ial Co nt rol
& R epo rt ingO ve rsi ght
Bu sin es s U nit
A cc ou ntin g
B usi nes s U ni tF in anc ialO pe rat ion s
I nfo rm ati on D is sem in atio n
e -c ha nn el
P ro duc t
P er for ma nce O ver sig ht
Ac co un t Se rv ice s Pl ann ing
Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts
C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion
Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts
Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es
Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on
Busin
ess Develo
pment
Finance & Risk Management
Business
Infrastructure
Production
Interaction
O perational
Services
C ust om erS ale s & Se rvi cin g
Pla nn ing
C ust om erSa les & S er vic ing
O ver sig ht
Em p loy eePa yro ll & T ax
Em pl oy eeBe nef its
A d min ist rat ion
W or kfo rc e
T rai nin g &De ve lop me nt
Em plo ye e
A sse ssm en ts(R ecr uit me nt)
E mp lo yee S tat us
& Ref ere nceInf orm a tion
E mp lo yee
Tra ve l &Exp en ses
Hu ma n
Re so urc esO ver sig ht
Hu ma n Res ou rce sPo lici es &
Pla nn ing
Em p loy ee A ssig nm en t &
Us ag e a nal ysi s
Wo rk er Q ual ific atio n
& C er tific ati onA llia nc es
Pla nn ing &A na lys is
A llia nc esO ver sig ht
A llia nc esA dm ini str atio n
B u sin ess Un it P lan ni ng
B us ine ss Un itA dm in istr ati on
Bu sin ess Un itO ve rsi gh t
Bus ine ss Str a teg y
& En ter pri se P lan nin g &
A na lys is
G en era l Le dg er
(F ina nc ial S ta tem e nts )
C or por ate
Leg alS erv ice s
Bu sin ess
Sy ste msPl ann ing
B usi nes s
S yst em sO v ers igh t
B usi nes s &Sys tem s
Ar ch itec tur e
S yst em sO pe rat ion s
Kn ow led geE xch an ge
Sy ste ms
D ev elo pm en t a nd De plo ym en t
P ro duc tio n
A ss ura nc e(H el p D esk )
B us ine ss
P oli cie s &P roc edu re s
In tell ect ual
P rop er tyMa int ena nc e
Au dit &
Le ga l Co m plia nc e
B usi nes s D ev elo pm en t
Po lic ies & P lan nin g
S eg me n t
P lan ni n g& An aly s is
M ark et &Co mp eti tor
A na lys is
Ma rke tR es ear ch
B usi nes s
D ev elo pm en tO ver sig ht
M ark et Re sea rch
M an ag em ent& O ver sig ht
P rod uc tD ep lo ym ent
O ver sig ht
P rod uc tPo rt foli o
P lan nin g
Pro du ct D eve lo pm ent
P ro du ct D es ignO ver sig ht
Pro du ctB un dli n g
P rod uc tD ep lo ym ent
F un d/ Ma rk et
A ss et P lan ni ng& D eve lop m ent
Fun d & D eb t/E qu ity
In str um e ntO ve rsig h t
Cu st om er
P ort fol io P lan nin g
A cq ui siti on
P lan nin g ( Ad v/ Ext /In t)
C am pa ig nO ve rsig h t
( Ad v/ Ext /In t)
Cu st om erB eha vio rM od elin g
A dv er tisi ng
E xec ut io n
E xte rn a l C am pa ig nE xec ut io n
Cu st om erRe fer en ceInfo rm at ion
Cu st om erP ort fol io
O ver sig ht
C or po rat e Re lati on s
Po lici es &Pla nn ing
Co rpo rat eR ela tio nsh ip
M an age m ent
C or por ateR ela tio ns hip
A dm inis tra tio n
Co rpo rat e& Ins titu tio na l
Co m mu nic ati ons
S ta keh old erIn ve stm en t
R el atio ns
E xt ern al ( Inv est or)
R el atio ns
In te rna l
C am pa ignE xec uti on
S ale s
Su pp ortA dm in istr ati on
P ro duc t/ Sal es
Inv en tor yD ist rib uti on
C us tom e r
Rev iew s, Su rve ys& Re sea rc h
T ra ini ng &
A w are ne ss
Fa cili tiesM a int ena nc e
& O pe rat ion s
Fix ed As setReg ist er
Fa cil ityA dm ini str atio n
F ac iliti es &
P ro cu rem en tP ol icie s &
Pla nn ing
P ro cur em en t
Fac ilit ies &P ro cur em en t
Ov er sig ht
C us tom e rA gre em en ts
C us tom erCo nt act /E ven t
H ist ory
C us tom erCr edi t R atin g
E xe cut ion
C as e & Ex cep tio nH an dlin g
Ag re em ent &Re lat ion sh ip
O ve rsi gh t
C ust om erTra ns act ion
Co nso lid ato r
E ntit lem en t& Sal es
C us tom erRe lat ion sh ip
Ma na ge me nt
B rok er edP ro du ct
S ale s
U nde rw riti ng
Co rre spo nd entB an k
Ad min ist rat ion
Co rre sp ond en tP lan ni ng &O ve rsig ht
Bra nc h
N on - ca shI nve nto ry
Ad m inis tra tio n
C ha nn el O pe rat ion s
Net wo rkO ve rsi ght
O per ati on al
Ser vic esO ver sig ht
F ail sH and lin g
Op era tio ns Pla nn ing
C ou nte rpa rty
Ad m inis tra tio n
Ma rk etD ata /F eed
O pe rat ion
M ar ket A sse tM ai nte na nce
(C or por ate Ev ent s)
Re fer enc e a nd
Dir ect or y D ataM ain ten an ce
M ark et
In fo rm atio nM ain ten an ce
Ex ter nal Da ta
(IP ) P lan nin g &A sse ssm e nt
In for ma tio n
Pro vid er O ver sig ht &
Ad mi nist rat ion
A ge nc y / Br ok erCo mm iss ion s
Ad mi nis tra tion
Ag en cy &Br ok er
Ov er sigh t
Pro du cti on
Pla nn ing &An aly sis
Pr od uct ionO ve rsig ht
Co rr esp on den ce(in cl. sta tem en ts)
D oc um en tM a nag em en t
& A rch iv e
W ir e R oo m
F ina nci a l
O p era tio ns(A /C Re ce iva ble )
C oll ate ra lAd mi nis tra tio n
C ol lec tio ns& R eco ve ry
Cr edi t/M ar ginP oli cy & P lan nin g
Cr edi t/M ar gin
O ve rsig ht
M ark et
R eg ula tor yRe lati on s
A dm ini str atio n
E nte rp rise
P or tfo lioT ra cki ng
C ash F low /
M atu rity L add erM ain ten an ce
A sse t
S ecu rit iza tio n
E nte rp riseP or tfo lioO ve rsi ght
E nte rp riseP or tfo lio
P la nni ng
M ark etR isk & Sco rin g
M od els
E nte rp rise
P or tfo lioM an ag em en t
T re asu ry
O pe rat ion s
O pe rat ion al
R iskM a nag em en t
R eg ula tor yC om pli an ce
G ui del ineC om p lian ce
M a rke t In fo rm atio n
(sw itc h) Op era tio n
Tra de r/B oo k
Ov ers igh t
M ar ketT rad ing
M ar ketEx ecu tio n
Pr og ramT rad ing
Au to ma tedT elle r
Cu sto m er C on tac tR ou tin g
Cu st om erSta tus
Cu sto m er C on tac tH an dle r
Ca ll Ce nt er(V RU )
Cu sto me rCo unt er/T elle r
Se lf S erv iceW e b
M ar ket Ass et/ Tr ustCu sto di al
S erv ice s
C lea rin g andSe ttle me nt
S ha reh ol derS erv ice s
F rau d/ AM LD ete cti on &
R es olu tio n
Cu sto m erA cc ou nti ng
Ov ers igh t
Ac cou ntRe con cil iat ion
Re wa rds
A dm ini str atio n
M ar ket As set
Va lua tio n & Pr icin g(M ar k t o M ar ket )
Po sit ion /B ala nc eM an ag em ent
C on su me rA cc oun tin g
Co rpo ra teA cc ou nti ng
Ca sh & C ur ren cy
Ha ndl ing
Inv est me nt
Fin an ceSer vic es
C on su me r
C red it Fac ilit yM a nag em en t
En titl em en t
Pr oce s sin g
Pa ym ent s
( In clF ee & Bill ing )
Ta xat ionAd mi nist rat ive
Se rvi ces
D epo sit o ry
R ece ipt s
S toc k L en din g
& R ep osMa rk et M a kin g
F und s/ Ma rk et
As setA dm ini str atio n
Un it T ru st
M ut ua l Fu nd
H ed ge Fu nd
In ve stm en tPo rtfo lio
M an ag em en t
In ves tm e ntP or tfo li o
Ad m inis tra tio n
In ve stm en tPo rtfo lio
Pla nn ing
P or tfo li oP erf orm an ce
A n aly si s
C ons um er
B an kin g
Tr ust
S erv ice s
Co ns um er
Len di ng
A u tho riz atio ns
( car ds)
e Tra din gP or tfol ioS erv ice s
Car ds
Fu lfill me nt
L ock - boxO per ati ons
C ons um er
Pr oc ess ingO ve rsig ht
B rok er edCo ns um er P ro du ct
C oo rd ina tio n
C he ckPr oc ess ing
F un ds Tr ans fer& Re mi tta nce
Ser vic es
Fi nan cia l
C ap tur e ( Ca rds )
M erc ha nt
Rel ati ons &Op era tio ns
R ea lEs tat e
Me rch an d iseFi nan ci ng
C or po rat e
P ro ces sin gO ve rsi gh t
S yn dic ateM ain ten an ce
& A dm in ist rati on
Co rpo ra teM &A & A dv iso ry
Ser vic es
T rad eF ina nc e S erv ice s
In ter na tio nalTr ad e
Ser vic es
Co rpo ra te
Len din g
B ank G ua ran tee s
C ashM ana ge me nt
Ser vic es
Pr im e Bro ke rag e
Ser vic es(Bu y S id e)
Inst ru me ntIss ua nce
D eb t/ Eq uity
I POPri vat eP lace m ent
F ina nci al Ma rke tA na lys is
Fi nan cia l
M ar ke tA na lys is
O ver sig ht
Q u ant ita tiveA na lys isS erv ice s
Ma rk et O rd er& Se rv ices
O ve rsi gh t
Tra de
Co nfi rm ati on& All oca tio n
Or der
M ana ge me nt
In ves tm ent /
Tra din gP oli cies & Pla nn in g
D eb t
Eq uit iesF X/ M M
D eri vat ive s &O ff -B ala nc e
sh ee t
C om mo di ties
Bu sin es s U nitT ax
Ad mi nis tra tion
F in anc ial
P la nni ng
Fin an ce & R iskM an age me nt
P lan nin g
Fin an ce & R iskM an age me ntO ve rsig ht
B usi nes s U ni tF in anc ial
Ad m inis tra tio n
Fin anc ial Co nt rol
& R epo rt ingO ve rsi ght
Bu sin es s U nit
A cc ou ntin g
B usi nes s U ni tF in anc ialO pe rat ion s
I nfo rm ati on D is sem in atio n
e -c ha nn el
P ro duc t
P er for ma nce O ver sig ht
Ac co un t Se rv ice s Pl ann ing
Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts
C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion
Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts
Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es
Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on
Business Analyst
Soluti on Archi tect
Data Modeler
Process Modeler
Project Manager
Information Framew ork (IFW)
Data M odels P rocess Models Services Models
Model Repository
R enovateRestru ct ure
Data Collection and Verif ication
Data Analysis
OpportunityI dentif ication
Planning and
Discovery
Pri oritizedRecomm en dations
Applic atio n Portfo lio Assessmen t
Client’s– Current Appli cation Portfolio – Business & IT Strategy – Techni cal Architecture & Standards– Current & Target Enterprise Architecture
Rational ize
Re prioritiz e
Relocate
inputs
2
PortfolioManagement & Transformati on
Framework for M anagem en t & Governan ce
Direction & Planning Design & Validation Construction Deploy & Manage
SOA Architecture
Process & Information Modeler
Legacy Assets AnalyzerApplication Portfolio Analyzer
Component Business Modeler
Runtime Environment
Candidate Service Model
Business Business Logic Logic
ServiceService
UI
IP
Data AccessI/O I/O
RoutinesRoutines
DatabaseDatabase
Web ServicesInterfaces
UIControlData
App Mngt.App Mngt.ServiceService
Rich ClientRich Client
UI ServicesUI Services
Workflow Bu siness Rules
Modernization Methods
Top Down Approach
Bottom Up Approach
Renovated legacy applications in new environment
Process and Information Modelling - a partire dal Component Business Model ogni componente di business viene associato alle specifiche attività di processo, alle prassi operative prevalenti e ai flussi informativi / modelli dati collegati, secondo un approccio top-down di componentizzazione dei processi.
Process and Information ModellingLa modellazione dei processi e dei flussi informativi sono il presupporto per l’identificazione di “servizi” di business potenzialmente coinvolti nelle singole iniziative di trasformazione dei processi.
Deliverable: Process/Information Models
3
Insigh
t
Risk / Financial Management
Operations
Distribution
Infrastructure
Manufacturing
ContactHandler
CreditAdministration
CustomerAgreements
Training &Awareness
Branch NetworkOperations
InternalCampaign Execution
CustomerSale &Servicing
Planning
ProductDevelopment
ManufacturingOversight
AgencyAdministration
ProductDeploymentOversight
ProductDevelopment
Oversight
ProductBundling
ProductManufacturing
Planning
Customer AccountServices Planning
Customer AccountServices Oversight
FacilitiesMaintenance& Operations
SystemsDevelopment &
DeploymentBusiness UnitAdministration
Business UnitPlanning
ProductDeploymentSystems PlanningExternal Relations
Business &Systems
Architecture
GeneralLedger
TreasuryOperations
AssetSecuritization
CreditPolicy & Planning
Audit & LegalCompliance
FinancialPolicies& Plans
Risk Mgmt.Oversight
Risk ManagementPolicy & Plans
Asset & LiabilityOversight
MarketAnalysis
CustomerPortfolio & Analysis
OperationsPlanning
CustomerBehavior Modeling
Segment Analysis& Planning
Acquisition Planning
Product PortfolioPlanning
ExternalCampaignExecution
Marketing& Advertising
CampaignOversignt
RelationshipManagement
Product Sales Support
Sales/Servicing
AdministrationRelationship
& Credit OversightFinancialControl
ApplicationProcessingOversight
ContactRouting
Entitlement & Sales
Commissions
Case & ExceptionHandling
Contact/EventHistory
CustomerStatus
Transaction Consolidator
Authorizations
MerchantOperations
Branch Non-cashInventory
CardFulfilment
ConsumerFinance Fulfilment
ConsumerLending Fulfillment
DDAFulfilment
Cash & CurrencyHandling
CollateralHandling
RewardsAdministration Payments
CustomerAccounting
Fraud/AMLDetection
InformationDissemination
E-Channel Operations
FinancialCapture (Cards)
ProductionAssurance
CorrespondenceDocument
Management& Archive
StaffAdministration
SystemsOperations
Collections& Recovery
Asset &LiabilityTracking
Fixed Asset Register
MarketResearch
208
131
633 1508
3671
6287
9901592 342
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$444.6
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$96.0 $49.3
$393.6
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$123.3
$1.0
$249.1 $57.3
$1789.2 $85.2
$143$56.3
760
745
3676
171
383
325
80
$3.0
$64.8
$59.3
$338
$34.1$29.1
$26.4
$1.4
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$1.4
$124.5
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357
249
293 1038
326
$200.0 $82.2 $565.1 $28.8$80.9
$432.1
$5.6
$27.8
$68.3
$212.7 $158.3
$87.2
$1.7 $27.7
$16.8
2142 4896 464 182 159 944133 127 186$186.6 $331.4 $66.3 $53.2 $21.8$6.7 $107 $43.4$2.4$143.8
12637
317 417
268
123
109
34
176
408
1601591
33
$25.8 $47
$990.7
$66.3
$5.2
$33.3
$9.4
$2.4
$35
$93.7
$60.9$192.8
$16.5
$16.247
176
240
132 428
61
66
65
300
$1.3
$40.9
$49.6
$26.6 $28.1
$9.2
$16.3
$22.1
$205.4
$826.2
$3.8
Operations Oversight
370 $25.7
6
30
13 12
16
17
10
8
97
8
34
Insigh
t
Risk / Financial Management
Operations
Distribution
Infrastructure
Manufacturing
Insigh
t
Risk / Financial Management
Operations
Distribution
Infrastructure
Manufacturing
Operations
Distribution
Infrastructure
Manufacturing
ContactHandler
CreditAdministration
CustomerAgreements
Training &Awareness
Branch NetworkOperations
InternalCampaign Execution
CustomerSale &Servicing
Planning
ProductDevelopment
ManufacturingOversight
AgencyAdministration
ProductDeploymentOversight
ProductDevelopment
Oversight
ProductBundling
ProductManufacturing
Planning
Customer AccountServices Planning
Customer AccountServices Oversight
FacilitiesMaintenance& Operations
SystemsDevelopment &
DeploymentBusiness UnitAdministration
Business UnitPlanning
ProductDeploymentSystems PlanningExternal Relations
Business &Systems
Architecture
GeneralLedger
TreasuryOperations
AssetSecuritization
CreditPolicy & Planning
Audit & LegalCompliance
FinancialPolicies& Plans
Risk Mgmt.Oversight
Risk ManagementPolicy & Plans
Asset & LiabilityOversight
MarketAnalysis
CustomerPortfolio & Analysis
OperationsPlanning
CustomerBehavior Modeling
Segment Analysis& Planning
Acquisition Planning
Product PortfolioPlanning
ExternalCampaignExecution
Marketing& Advertising
CampaignOversignt
RelationshipManagement
Product Sales Support
Sales/Servicing
AdministrationRelationship
& Credit OversightFinancialControl
ApplicationProcessingOversight
ContactRouting
Entitlement & Sales
Commissions
Case & ExceptionHandling
Contact/EventHistory
CustomerStatus
Transaction Consolidator
Authorizations
MerchantOperations
Branch Non-cashInventory
CardFulfilment
ConsumerFinance Fulfilment
ConsumerLending Fulfillment
DDAFulfilment
Cash & CurrencyHandling
CollateralHandling
RewardsAdministration Payments
CustomerAccounting
Fraud/AMLDetection
InformationDissemination
E-Channel Operations
FinancialCapture (Cards)
ProductionAssurance
CorrespondenceDocument
Management& Archive
StaffAdministration
SystemsOperations
Collections& Recovery
Asset &LiabilityTracking
Fixed Asset Register
MarketResearch
208
131
633 1508
3671
6287
9901592 342
20749 1415
1087240
141 $7.0
$444.6
$38.1
$96.0 $49.3
$393.6
$548.4
$123.3
$1.0
$249.1 $57.3
$1789.2 $85.2
$143$56.3
760
745
3676
171
383
325
80
$3.0
$64.8
$59.3
$338
$34.1$29.1
$26.4
$1.4
$19.9 $3.4
$1.4
$124.5
73825
2042
63847
2351 2542
937
357
249
293 1038
326
$200.0 $82.2 $565.1 $28.8$80.9
$432.1
$5.6
$27.8
$68.3
$212.7 $158.3
$87.2
$1.7 $27.7
$16.8
2142 4896 464 182 159 944133 127 186$186.6 $331.4 $66.3 $53.2 $21.8$6.7 $107 $43.4$2.4$143.8
12637
317 417
268
123
109
34
176
408
1601591
33
$25.8 $47
$990.7
$66.3
$5.2
$33.3
$9.4
$2.4
$35
$93.7
$60.9$192.8
$16.5
$16.247
176
240
132 428
61
66
65
300
$1.3
$40.9
$49.6
$26.6 $28.1
$9.2
$16.3
$22.1
$205.4
$826.2
$3.8
Operations Oversight
370 $25.7
6
30
13 12
16
17
10
8
97
8
34
Insigh
t
Risk / Financial Management
Operations
Distribution
Infrastructure
Manufacturing
ContactHandler
CreditAdministration
CustomerAgreements
Training &Awareness
Branch NetworkOperations
InternalCampaign Execution
CustomerSale &Servicing
Planning
ProductDevelopment
ManufacturingOversight
AgencyAdministration
ProductDeploymentOversight
ProductDevelopment
Oversight
ProductBundling
ProductManufacturing
Planning
Customer AccountServices Planning
Customer AccountServices Oversight
FacilitiesMaintenance& Operations
SystemsDevelopment &
DeploymentBusiness UnitAdministration
Business UnitPlanning
ProductDeploymentSystems PlanningExternal Relations
Business &Systems
Architecture
GeneralLedger
TreasuryOperations
AssetSecuritization
CreditPolicy & Planning
Audit & LegalCompliance
FinancialPolicies& Plans
Risk Mgmt.Oversight
Risk ManagementPolicy & Plans
Asset & LiabilityOversight
MarketAnalysis
CustomerPortfolio & Analysis
OperationsPlanning
CustomerBehavior Modeling
Segment Analysis& Planning
Acquisition Planning
Product PortfolioPlanning
ExternalCampaignExecution
Marketing& Advertising
CampaignOversignt
RelationshipManagement
Product Sales Support
Sales/Servicing
AdministrationRelationship
& Credit OversightFinancialControl
ApplicationProcessingOversight
ContactRouting
Entitlement & Sales
Commissions
Case & ExceptionHandling
Contact/EventHistory
CustomerStatus
Transaction Consolidator
Authorizations
MerchantOperations
Branch Non-cashInventory
CardFulfilment
ConsumerFinance Fulfilment
ConsumerLending Fulfillment
DDAFulfilment
Cash & CurrencyHandling
CollateralHandling
RewardsAdministration Payments
CustomerAccounting
Fraud/AMLDetection
InformationDissemination
E-Channel Operations
FinancialCapture (Cards)
ProductionAssurance
CorrespondenceDocument
Management& Archive
StaffAdministration
SystemsOperations
Collections& Recovery
Asset &LiabilityTracking
Fixed Asset Register
MarketResearch
208
131
633 1508
3671
6287
9901592 342
20749 1415
1087240
141 $7.0
$444.6
$38.1
$96.0 $49.3
$393.6
$548.4
$123.3
$1.0
$249.1 $57.3
$1789.2 $85.2
$143$56.3
760
745
3676
171
383
325
80
$3.0
$64.8
$59.3
$338
$34.1$29.1
$26.4
$1.4
$19.9 $3.4
$1.4
$124.5
73825
2042
63847
2351 2542
937
357
249
293 1038
326
$200.0 $82.2 $565.1 $28.8$80.9
$432.1
$5.6
$27.8
$68.3
$212.7 $158.3
$87.2
$1.7 $27.7
$16.8
2142 4896 464 182 159 944133 127 186$186.6 $331.4 $66.3 $53.2 $21.8$6.7 $107 $43.4$2.4$143.8
12637
317 417
268
123
109
34
176
408
1601591
33
$25.8 $47
$990.7
$66.3
$5.2
$33.3
$9.4
$2.4
$35
$93.7
$60.9$192.8
$16.5
$16.247
176
240
132 428
61
66
65
300
$1.3
$40.9
$49.6
$26.6 $28.1
$9.2
$16.3
$22.1
$205.4
$826.2
$3.8
Operations Oversight
370 $25.7
6
30
13 12
16
17
10
8
97
8
34
Insigh
t
Risk / Financial Management
Operations
Distribution
Infrastructure
Manufacturing
Insigh
t
Risk / Financial Management
Operations
Distribution
Infrastructure
Manufacturing
Operations
Distribution
Infrastructure
Manufacturing
ContactHandler
CreditAdministration
CustomerAgreements
Training &Awareness
Branch NetworkOperations
InternalCampaign Execution
CustomerSale &Servicing
Planning
ProductDevelopment
ManufacturingOversight
AgencyAdministration
ProductDeploymentOversight
ProductDevelopment
Oversight
ProductBundling
ProductManufacturing
Planning
Customer AccountServices Planning
Customer AccountServices Oversight
FacilitiesMaintenance& Operations
SystemsDevelopment &
DeploymentBusiness UnitAdministration
Business UnitPlanning
ProductDeploymentSystems PlanningExternal Relations
Business &Systems
Architecture
GeneralLedger
TreasuryOperations
AssetSecuritization
CreditPolicy & Planning
Audit & LegalCompliance
FinancialPolicies& Plans
Risk Mgmt.Oversight
Risk ManagementPolicy & Plans
Asset & LiabilityOversight
MarketAnalysis
CustomerPortfolio & Analysis
OperationsPlanning
CustomerBehavior Modeling
Segment Analysis& Planning
Acquisition Planning
Product PortfolioPlanning
ExternalCampaignExecution
Marketing& Advertising
CampaignOversignt
RelationshipManagement
Product Sales Support
Sales/Servicing
AdministrationRelationship
& Credit OversightFinancialControl
ApplicationProcessingOversight
ContactRouting
Entitlement & Sales
Commissions
Case & ExceptionHandling
Contact/EventHistory
CustomerStatus
Transaction Consolidator
Authorizations
MerchantOperations
Branch Non-cashInventory
CardFulfilment
ConsumerFinance Fulfilment
ConsumerLending Fulfillment
DDAFulfilment
Cash & CurrencyHandling
CollateralHandling
RewardsAdministration Payments
CustomerAccounting
Fraud/AMLDetection
InformationDissemination
E-Channel Operations
FinancialCapture (Cards)
ProductionAssurance
CorrespondenceDocument
Management& Archive
StaffAdministration
SystemsOperations
Collections& Recovery
Asset &LiabilityTracking
Fixed Asset Register
MarketResearch
208
131
633 1508
3671
6287
9901592 342
20749 1415
1087240
141 $7.0
$444.6
$38.1
$96.0 $49.3
$393.6
$548.4
$123.3
$1.0
$249.1 $57.3
$1789.2 $85.2
$143$56.3
760
745
3676
171
383
325
80
$3.0
$64.8
$59.3
$338
$34.1$29.1
$26.4
$1.4
$19.9 $3.4
$1.4
$124.5
73825
2042
63847
2351 2542
937
357
249
293 1038
326
$200.0 $82.2 $565.1 $28.8$80.9
$432.1
$5.6
$27.8
$68.3
$212.7 $158.3
$87.2
$1.7 $27.7
$16.8
2142 4896 464 182 159 944133 127 186$186.6 $331.4 $66.3 $53.2 $21.8$6.7 $107 $43.4$2.4$143.8
12637
317 417
268
123
109
34
176
408
1601591
33
$25.8 $47
$990.7
$66.3
$5.2
$33.3
$9.4
$2.4
$35
$93.7
$60.9$192.8
$16.5
$16.247
176
240
132 428
61
66
65
300
$1.3
$40.9
$49.6
$26.6 $28.1
$9.2
$16.3
$22.1
$205.4
$826.2
$3.8
Operations Oversight
370 $25.7
6
30
13 12
16
17
10
8
97
8
34
App1
App1
App1App2
App2
App2
App3
App4
App4
App4
App4
App5
App5
App5
App6
App6
App6
App6 App7
App7 App8
App9 App10
App11
App12
App12
App13
App14App15
App16App16
App17 App18
App19
App20
App6App6 App6 App6
App21 App21App21
App2
Master DataHighLowconsolidateDuplicateProduct lookupFunc 2
Master DataLowLowNo ChangeRedundantCustomer status Func 4App 6
Master DataLowHighRetireDuplicateproduct lookup Func 3App 19
ProdcutDevelopment
Product Bundling
Relationship Management
Customer Behavior Modeling
Entitlement & Sales
Critical Business
Component
SOAMediumHighRestructureOver extension
Segmentation LogicFunc 3
IntegrationLowMediumConsolidateDuplicateMatching customer Func 2
SOALowMediumIntegrateDuplicateInterest calculationFunc 4
Master DataLowMediumRetireRedundantMatchingFunc 3
SOAHighHighConsolidateDuplicateRate calculationFunc 2
Customer profile
Get customer view
Fee Calculation
Description
3rd Party AppLowHighNew Development
Gap5
SOALowHighNew Development
Gap4
SOAHighLowIntegrateDuplicateFunc 1App 53
Medium
High
Business Criticality
Low
Medium
Ease of Execution
2
1
#
SOA ConsolidateDuplicateFunc 1App2
Master DataUpgradeGapFunc 1App 3App 6App 1
Architectural Dependency
ActionCategoryFunctionalityApplication
Master DataHighLowconsolidateDuplicateProduct lookupFunc 2
Master DataLowLowNo ChangeRedundantCustomer status Func 4App 6
Master DataLowHighRetireDuplicateproduct lookup Func 3App 19
ProdcutDevelopment
Product Bundling
Relationship Management
Customer Behavior Modeling
Entitlement & Sales
Critical Business
Component
SOAMediumHighRestructureOver extension
Segmentation LogicFunc 3
IntegrationLowMediumConsolidateDuplicateMatching customer Func 2
SOALowMediumIntegrateDuplicateInterest calculationFunc 4
Master DataLowMediumRetireRedundantMatchingFunc 3
SOAHighHighConsolidateDuplicateRate calculationFunc 2
Customer profile
Get customer view
Fee Calculation
Description
3rd Party AppLowHighNew Development
Gap5
SOALowHighNew Development
Gap4
SOAHighLowIntegrateDuplicateFunc 1App 53
Medium
High
Business Criticality
Low
Medium
Ease of Execution
2
1
#
SOA ConsolidateDuplicateFunc 1App2
Master DataUpgradeGapFunc 1App 3App 6App 1
Architectural Dependency
ActionCategoryFunctionalityApplication
PossibleApplication Actions, to progressively modernize application portfolio
1. Determine if functionalities are duplicate, redundant or over-extended
2. Determine if there is gaps in application functionality
Architecturaldependency on taking application actions
Application Modernization
Actions
Insigh
t
Risk / Financial Management
Operations
Distribution
Infrastructure
Manufacturing
ContactHandler
CreditAdministration
CustomerAgreements
Training &Awareness
Branch NetworkOperations
InternalCampaign Execution
CustomerSale &Servicing
Planning
ProductDevelopment
ManufacturingOversight
AgencyAdministration
ProductDeploymentOversight
ProductDevelopment
Oversight
ProductBundling
ProductManufacturing
Planning
Customer AccountServices Planning
Customer AccountServices Oversight
FacilitiesMaintenance& Operations
SystemsDevelopment &
DeploymentBusiness UnitAdministration
Business UnitPlanning
ProductDeploymentSystems PlanningExternal Relations
Business &Systems
Architecture
GeneralLedger
TreasuryOperations
AssetSecuritization
CreditPolicy & Planning
Audit & LegalCompliance
FinancialPolicies& Plans
Risk Mgmt.Oversight
Risk ManagementPolicy & Plans
Asset & LiabilityOversight
MarketAnalysis
CustomerPortfolio & Analysis
OperationsPlanning
CustomerBehavior Modeling
Segment Analysis& Planning
Acquisition Planning
Product PortfolioPlanning
ExternalCampaignExecution
Marketing& Advertising
CampaignOversignt
RelationshipManagement
Product Sales Support
Sales/Servicing
AdministrationRelationship
& Credit OversightFinancialControl
ApplicationProcessingOversight
ContactRouting
Entitlement & Sales
Commissions
Case & ExceptionHandling
Contact/EventHistory
CustomerStatus
Transaction Consolidator
Authorizations
MerchantOperations
Branch Non-cashInventory
CardFulfilment
ConsumerFinance Fulfilment
ConsumerLending Fulfillment
DDAFulfilment
Cash & CurrencyHandling
CollateralHandling
RewardsAdministration Payments
CustomerAccounting
Fraud/AMLDetection
InformationDissemination
E-Channel Operations
FinancialCapture (Cards)
ProductionAssurance
CorrespondenceDocument
Management& Archive
StaffAdministration
SystemsOperations
Collections& Recovery
Asset &LiabilityTracking
Fixed Asset Register
MarketResearch
208
131
633 1508
3671
6287
9901592 342
20749 1415
1087240
141 $7.0
$444.6
$38.1
$96.0 $49.3
$393.6
$548.4
$123.3
$1.0
$249.1 $57.3
$1789.2 $85.2
$143$56.3
760
745
3676
171
383
325
80
$3.0
$64.8
$59.3
$338
$34.1$29.1
$26.4
$1.4
$19.9 $3.4
$1.4
$124.5
73825
2042
63847
2351 2542
937
357
249
293 1038
326
$200.0 $82.2 $565.1 $28.8$80.9
$432.1
$5.6
$27.8
$68.3
$212.7 $158.3
$87.2
$1.7 $27.7
$16.8
2142 4896 464 182 159 944133 127 186$186.6 $331.4 $66.3 $53.2 $21.8$6.7 $107 $43.4$2.4$143.8
12637
317 417
268
123
109
34
176
408
1601591
33
$25.8 $47
$990.7
$66.3
$5.2
$33.3
$9.4
$2.4
$35
$93.7
$60.9$192.8
$16.5
$16.247
176
240
132 428
61
66
65
300
$1.3
$40.9
$49.6
$26.6 $28.1
$9.2
$16.3
$22.1
$205.4
$826.2
$3.8
Operations Oversight
370 $25.7
6
30
13 12
16
17
10
8
97
8
34
Insigh
t
Risk / Financial Management
Operations
Distribution
Infrastructure
Manufacturing
Insigh
t
Risk / Financial Management
Operations
Distribution
Infrastructure
Manufacturing
Operations
Distribution
Infrastructure
Manufacturing
ContactHandler
CreditAdministration
CustomerAgreements
Training &Awareness
Branch NetworkOperations
InternalCampaign Execution
CustomerSale &Servicing
Planning
ProductDevelopment
ManufacturingOversight
AgencyAdministration
ProductDeploymentOversight
ProductDevelopment
Oversight
ProductBundling
ProductManufacturing
Planning
Customer AccountServices Planning
Customer AccountServices Oversight
FacilitiesMaintenance& Operations
SystemsDevelopment &
DeploymentBusiness UnitAdministration
Business UnitPlanning
ProductDeploymentSystems PlanningExternal Relations
Business &Systems
Architecture
GeneralLedger
TreasuryOperations
AssetSecuritization
CreditPolicy & Planning
Audit & LegalCompliance
FinancialPolicies& Plans
Risk Mgmt.Oversight
Risk ManagementPolicy & Plans
Asset & LiabilityOversight
MarketAnalysis
CustomerPortfolio & Analysis
OperationsPlanning
CustomerBehavior Modeling
Segment Analysis& Planning
Acquisition Planning
Product PortfolioPlanning
ExternalCampaignExecution
Marketing& Advertising
CampaignOversignt
RelationshipManagement
Product Sales Support
Sales/Servicing
AdministrationRelationship
& Credit OversightFinancialControl
ApplicationProcessingOversight
ContactRouting
Entitlement & Sales
Commissions
Case & ExceptionHandling
Contact/EventHistory
CustomerStatus
Transaction Consolidator
Authorizations
MerchantOperations
Branch Non-cashInventory
CardFulfilment
ConsumerFinance Fulfilment
ConsumerLending Fulfillment
DDAFulfilment
Cash & CurrencyHandling
CollateralHandling
RewardsAdministration Payments
CustomerAccounting
Fraud/AMLDetection
InformationDissemination
E-Channel Operations
FinancialCapture (Cards)
ProductionAssurance
CorrespondenceDocument
Management& Archive
StaffAdministration
SystemsOperations
Collections& Recovery
Asset &LiabilityTracking
Fixed Asset Register
MarketResearch
208
131
633 1508
3671
6287
9901592 342
20749 1415
1087240
141 $7.0
$444.6
$38.1
$96.0 $49.3
$393.6
$548.4
$123.3
$1.0
$249.1 $57.3
$1789.2 $85.2
$143$56.3
760
745
3676
171
383
325
80
$3.0
$64.8
$59.3
$338
$34.1$29.1
$26.4
$1.4
$19.9 $3.4
$1.4
$124.5
73825
2042
63847
2351 2542
937
357
249
293 1038
326
$200.0 $82.2 $565.1 $28.8$80.9
$432.1
$5.6
$27.8
$68.3
$212.7 $158.3
$87.2
$1.7 $27.7
$16.8
2142 4896 464 182 159 944133 127 186$186.6 $331.4 $66.3 $53.2 $21.8$6.7 $107 $43.4$2.4$143.8
12637
317 417
268
123
109
34
176
408
1601591
33
$25.8 $47
$990.7
$66.3
$5.2
$33.3
$9.4
$2.4
$35
$93.7
$60.9$192.8
$16.5
$16.247
176
240
132 428
61
66
65
300
$1.3
$40.9
$49.6
$26.6 $28.1
$9.2
$16.3
$22.1
$205.4
$826.2
$3.8
Operations Oversight
370 $25.7
6
30
13 12
16
17
10
8
97
8
34
Insigh
t
Risk / Financial Management
Operations
Distribution
Infrastructure
Manufacturing
ContactHandler
CreditAdministration
CustomerAgreements
Training &Awareness
Branch NetworkOperations
InternalCampaign Execution
CustomerSale &Servicing
Planning
ProductDevelopment
ManufacturingOversight
AgencyAdministration
ProductDeploymentOversight
ProductDevelopment
Oversight
ProductBundling
ProductManufacturing
Planning
Customer AccountServices Planning
Customer AccountServices Oversight
FacilitiesMaintenance& Operations
SystemsDevelopment &
DeploymentBusiness UnitAdministration
Business UnitPlanning
ProductDeploymentSystems PlanningExternal Relations
Business &Systems
Architecture
GeneralLedger
TreasuryOperations
AssetSecuritization
CreditPolicy & Planning
Audit & LegalCompliance
FinancialPolicies& Plans
Risk Mgmt.Oversight
Risk ManagementPolicy & Plans
Asset & LiabilityOversight
MarketAnalysis
CustomerPortfolio & Analysis
OperationsPlanning
CustomerBehavior Modeling
Segment Analysis& Planning
Acquisition Planning
Product PortfolioPlanning
ExternalCampaignExecution
Marketing& Advertising
CampaignOversignt
RelationshipManagement
Product Sales Support
Sales/Servicing
AdministrationRelationship
& Credit OversightFinancialControl
ApplicationProcessingOversight
ContactRouting
Entitlement & Sales
Commissions
Case & ExceptionHandling
Contact/EventHistory
CustomerStatus
Transaction Consolidator
Authorizations
MerchantOperations
Branch Non-cashInventory
CardFulfilment
ConsumerFinance Fulfilment
ConsumerLending Fulfillment
DDAFulfilment
Cash & CurrencyHandling
CollateralHandling
RewardsAdministration Payments
CustomerAccounting
Fraud/AMLDetection
InformationDissemination
E-Channel Operations
FinancialCapture (Cards)
ProductionAssurance
CorrespondenceDocument
Management& Archive
StaffAdministration
SystemsOperations
Collections& Recovery
Asset &LiabilityTracking
Fixed Asset Register
MarketResearch
208
131
633 1508
3671
6287
9901592 342
20749 1415
1087240
141 $7.0
$444.6
$38.1
$96.0 $49.3
$393.6
$548.4
$123.3
$1.0
$249.1 $57.3
$1789.2 $85.2
$143$56.3
760
745
3676
171
383
325
80
$3.0
$64.8
$59.3
$338
$34.1$29.1
$26.4
$1.4
$19.9 $3.4
$1.4
$124.5
73825
2042
63847
2351 2542
937
357
249
293 1038
326
$200.0 $82.2 $565.1 $28.8$80.9
$432.1
$5.6
$27.8
$68.3
$212.7 $158.3
$87.2
$1.7 $27.7
$16.8
2142 4896 464 182 159 944133 127 186$186.6 $331.4 $66.3 $53.2 $21.8$6.7 $107 $43.4$2.4$143.8
12637
317 417
268
123
109
34
176
408
1601591
33
$25.8 $47
$990.7
$66.3
$5.2
$33.3
$9.4
$2.4
$35
$93.7
$60.9$192.8
$16.5
$16.247
176
240
132 428
61
66
65
300
$1.3
$40.9
$49.6
$26.6 $28.1
$9.2
$16.3
$22.1
$205.4
$826.2
$3.8
Operations Oversight
370 $25.7
6
30
13 12
16
17
10
8
97
8
34
Insigh
t
Risk / Financial Management
Operations
Distribution
Infrastructure
Manufacturing
Insigh
t
Risk / Financial Management
Operations
Distribution
Infrastructure
Manufacturing
Operations
Distribution
Infrastructure
Manufacturing
ContactHandler
CreditAdministration
CustomerAgreements
Training &Awareness
Branch NetworkOperations
InternalCampaign Execution
CustomerSale &Servicing
Planning
ProductDevelopment
ManufacturingOversight
AgencyAdministration
ProductDeploymentOversight
ProductDevelopment
Oversight
ProductBundling
ProductManufacturing
Planning
Customer AccountServices Planning
Customer AccountServices Oversight
FacilitiesMaintenance& Operations
SystemsDevelopment &
DeploymentBusiness UnitAdministration
Business UnitPlanning
ProductDeploymentSystems PlanningExternal Relations
Business &Systems
Architecture
GeneralLedger
TreasuryOperations
AssetSecuritization
CreditPolicy & Planning
Audit & LegalCompliance
FinancialPolicies& Plans
Risk Mgmt.Oversight
Risk ManagementPolicy & Plans
Asset & LiabilityOversight
MarketAnalysis
CustomerPortfolio & Analysis
OperationsPlanning
CustomerBehavior Modeling
Segment Analysis& Planning
Acquisition Planning
Product PortfolioPlanning
ExternalCampaignExecution
Marketing& Advertising
CampaignOversignt
RelationshipManagement
Product Sales Support
Sales/Servicing
AdministrationRelationship
& Credit OversightFinancialControl
ApplicationProcessingOversight
ContactRouting
Entitlement & Sales
Commissions
Case & ExceptionHandling
Contact/EventHistory
CustomerStatus
Transaction Consolidator
Authorizations
MerchantOperations
Branch Non-cashInventory
CardFulfilment
ConsumerFinance Fulfilment
ConsumerLending Fulfillment
DDAFulfilment
Cash & CurrencyHandling
CollateralHandling
RewardsAdministration Payments
CustomerAccounting
Fraud/AMLDetection
InformationDissemination
E-Channel Operations
FinancialCapture (Cards)
ProductionAssurance
CorrespondenceDocument
Management& Archive
StaffAdministration
SystemsOperations
Collections& Recovery
Asset &LiabilityTracking
Fixed Asset Register
MarketResearch
208
131
633 1508
3671
6287
9901592 342
20749 1415
1087240
141 $7.0
$444.6
$38.1
$96.0 $49.3
$393.6
$548.4
$123.3
$1.0
$249.1 $57.3
$1789.2 $85.2
$143$56.3
760
745
3676
171
383
325
80
$3.0
$64.8
$59.3
$338
$34.1$29.1
$26.4
$1.4
$19.9 $3.4
$1.4
$124.5
73825
2042
63847
2351 2542
937
357
249
293 1038
326
$200.0 $82.2 $565.1 $28.8$80.9
$432.1
$5.6
$27.8
$68.3
$212.7 $158.3
$87.2
$1.7 $27.7
$16.8
2142 4896 464 182 159 944133 127 186$186.6 $331.4 $66.3 $53.2 $21.8$6.7 $107 $43.4$2.4$143.8
12637
317 417
268
123
109
34
176
408
1601591
33
$25.8 $47
$990.7
$66.3
$5.2
$33.3
$9.4
$2.4
$35
$93.7
$60.9$192.8
$16.5
$16.247
176
240
132 428
61
66
65
300
$1.3
$40.9
$49.6
$26.6 $28.1
$9.2
$16.3
$22.1
$205.4
$826.2
$3.8
Operations Oversight
370 $25.7
6
30
13 12
16
17
10
8
97
8
34
App1
App1
App1App2
App2
App2
App3
App4
App4
App4
App4
App5
App5
App5
App6
App6
App6
App6 App7
App7 App8
App9 App10
App11
App12
App12
App13
App14App15
App16App16
App17 App18
App19
App20
App6App6 App6 App6
App21 App21App21
App2
Master DataHighLowconsolidateDuplicateProduct lookupFunc 2
Master DataLowLowNo ChangeRedundantCustomer status Func 4App 6
Master DataLowHighRetireDuplicateproduct lookup Func 3App 19
ProdcutDevelopment
Product Bundling
Relationship Management
Customer Behavior Modeling
Entitlement & Sales
Critical Business
Component
SOAMediumHighRestructureOver extension
Segmentation LogicFunc 3
IntegrationLowMediumConsolidateDuplicateMatching customer Func 2
SOALowMediumIntegrateDuplicateInterest calculationFunc 4
Master DataLowMediumRetireRedundantMatchingFunc 3
SOAHighHighConsolidateDuplicateRate calculationFunc 2
Customer profile
Get customer view
Fee Calculation
Description
3rd Party AppLowHighNew Development
Gap5
SOALowHighNew Development
Gap4
SOAHighLowIntegrateDuplicateFunc 1App 53
Medium
High
Business Criticality
Low
Medium
Ease of Execution
2
1
#
SOA ConsolidateDuplicateFunc 1App2
Master DataUpgradeGapFunc 1App 3App 6App 1
Architectural Dependency
ActionCategoryFunctionalityApplication
Master DataHighLowconsolidateDuplicateProduct lookupFunc 2
Master DataLowLowNo ChangeRedundantCustomer status Func 4App 6
Master DataLowHighRetireDuplicateproduct lookup Func 3App 19
ProdcutDevelopment
Product Bundling
Relationship Management
Customer Behavior Modeling
Entitlement & Sales
Critical Business
Component
SOAMediumHighRestructureOver extension
Segmentation LogicFunc 3
IntegrationLowMediumConsolidateDuplicateMatching customer Func 2
SOALowMediumIntegrateDuplicateInterest calculationFunc 4
Master DataLowMediumRetireRedundantMatchingFunc 3
SOAHighHighConsolidateDuplicateRate calculationFunc 2
Customer profile
Get customer view
Fee Calculation
Description
3rd Party AppLowHighNew Development
Gap5
SOALowHighNew Development
Gap4
SOAHighLowIntegrateDuplicateFunc 1App 53
Medium
High
Business Criticality
Low
Medium
Ease of Execution
2
1
#
SOA ConsolidateDuplicateFunc 1App2
Master DataUpgradeGapFunc 1App 3App 6App 1
Architectural Dependency
ActionCategoryFunctionalityApplication
PossibleApplication Actions, to progressively modernize application portfolio
1. Determine if functionalities are duplicate, redundant or over-extended
2. Determine if there is gaps in application functionality
Architecturaldependency on taking application actions
Application Modernization
Actions
Analisi del portafoglio applicativo in ottica di modernizzazioneApplication Portfolio Analysis - le applicazioni Legacy vengono mappate sulle singole componenti di business e vengono analizzate le aree di gap funzionale, ridondanza e sovrapposizione applicativa per identificare i possibili interventi di modernizzazione associati alle iniziative di trasformazione dei processi.
Busin
ess Develo
pment
Finance & Risk Management
Business
Infrastructure
Production
Interaction
O perational
Services
C ust om erS ale s & Se rvi cin g
Pla nn ing
C ust om erSa les & S er vic ing
O ver sig ht
Em p loy eePa yro ll & T ax
Em pl oy eeBe nef its
A d min ist rat ion
W or kfo rc e
T rai nin g &De ve lop me nt
Em plo ye e
A sse ssm en ts(R ecr uit me nt)
E mp lo yee S tat us
& Ref ere nceInf orm a tion
E mp lo yee
Tra ve l &Exp en ses
Hu ma n
Re so urc esO ver sig ht
Hu ma n Res ou rce sPo lici es &
Pla nn ing
Em p loy ee A ssig nm en t &
Us ag e a nal ysi s
Wo rk er Q ual ific atio n
& C er tific ati onA llia nc es
Pla nn ing &A na lys is
A llia nc esO ver sig ht
A llia nc esA dm ini str atio n
B u sin ess Un it P lan ni ng
B us ine ss Un itA dm in istr ati on
Bu sin ess Un itO ve rsi gh t
Bus ine ss Str a teg y
& En ter pri se P lan nin g &
A na lys is
G en era l Le dg er
(F ina nc ial S ta tem e nts )
C or por ate
Leg alS erv ice s
Bu sin ess
Sy ste msPl ann ing
B usi nes s
S yst em sO v ers igh t
B usi nes s &Sys tem s
Ar ch itec tur e
S yst em sO pe rat ion s
Kn ow led geE xch an ge
Sy ste ms
D ev elo pm en t a nd De plo ym en t
P ro duc tio n
A ss ura nc e(H el p D esk )
B us ine ss
P oli cie s &P roc edu re s
In tell ect ual
P rop er tyMa int ena nc e
Au dit &
Le ga l Co m plia nc e
B usi nes s D ev elo pm en t
Po lic ies & P lan nin g
S eg me n t
P lan ni n g& An aly s is
M ark et &Co mp eti tor
A na lys is
Ma rke tR es ear ch
B usi nes s
D ev elo pm en tO ver sig ht
M ark et Re sea rch
M an ag em ent& O ver sig ht
P rod uc tD ep lo ym ent
O ver sig ht
P rod uc tPo rt foli o
P lan nin g
Pro du ct D eve lo pm ent
P ro du ct D es ignO ver sig ht
Pro du ctB un dli n g
P rod uc tD ep lo ym ent
F un d/ Ma rk et
A ss et P lan ni ng& D eve lop m ent
Fun d & D eb t/E qu ity
In str um e ntO ve rsig h t
Cu st om er
P ort fol io P lan nin g
A cq ui siti on
P lan nin g ( Ad v/ Ext /In t)
C am pa ig nO ve rsig h t
( Ad v/ Ext /In t)
Cu st om erB eha vio rM od elin g
A dv er tisi ng
E xec ut io n
E xte rn a l C am pa ig nE xec ut io n
Cu st om erRe fer en ceInfo rm at ion
Cu st om erP ort fol io
O ver sig ht
C or po rat e Re lati on s
Po lici es &Pla nn ing
Co rpo rat eR ela tio nsh ip
M an age m ent
C or por ateR ela tio ns hip
A dm inis tra tio n
Co rpo rat e& Ins titu tio na l
Co m mu nic ati ons
S ta keh old erIn ve stm en t
R el atio ns
E xt ern al ( Inv est or)
R el atio ns
In te rna l
C am pa ignE xec uti on
S ale s
Su pp ortA dm in istr ati on
P ro duc t/ Sal es
Inv en tor yD ist rib uti on
C us tom e r
Rev iew s, Su rve ys& Re sea rc h
T ra ini ng &
A w are ne ss
Fa cili tiesM a int ena nc e
& O pe rat ion s
Fix ed As setReg ist er
Fa cil ityA dm ini str atio n
F ac iliti es &
P ro cu rem en tP ol icie s &
Pla nn ing
P ro cur em en t
Fac ilit ies &P ro cur em en t
Ov er sig ht
C us tom e rA gre em en ts
C us tom erCo nt act /E ven t
H ist ory
C us tom erCr edi t R atin g
E xe cut ion
C as e & Ex cep tio nH an dlin g
Ag re em ent &Re lat ion sh ip
O ve rsi gh t
C ust om erTra ns act ion
Co nso lid ato r
E ntit lem en t& Sal es
C us tom erRe lat ion sh ip
Ma na ge me nt
B rok er edP ro du ct
S ale s
U nde rw riti ng
Co rre spo nd entB an k
Ad min ist rat ion
Co rre sp ond en tP lan ni ng &O ve rsig ht
Bra nc h
N on - ca shI nve nto ry
Ad m inis tra tio n
C ha nn el O pe rat ion s
Net wo rkO ve rsi ght
O per ati on al
Ser vic esO ver sig ht
F ail sH and lin g
Op era tio ns Pla nn ing
C ou nte rpa rty
Ad m inis tra tio n
Ma rk etD ata /F eed
O pe rat ion
M ar ket A sse tM ai nte na nce
(C or por ate Ev ent s)
Re fer enc e a nd
Dir ect or y D ataM ain ten an ce
M ark et
In fo rm atio nM ain ten an ce
Ex ter nal Da ta
(IP ) P lan nin g &A sse ssm e nt
In for ma tio n
Pro vid er O ver sig ht &
Ad mi nist rat ion
A ge nc y / Br ok erCo mm iss ion s
Ad mi nis tra tion
Ag en cy &Br ok er
Ov er sigh t
Pro du cti on
Pla nn ing &An aly sis
Pr od uct ionO ve rsig ht
Co rr esp on den ce(in cl. sta tem en ts)
D oc um en tM a nag em en t
& A rch iv e
W ir e R oo m
F ina nci a l
O p era tio ns(A /C Re ce iva ble )
C oll ate ra lAd mi nis tra tio n
C ol lec tio ns& R eco ve ry
Cr edi t/M ar ginP oli cy & P lan nin g
Cr edi t/M ar gin
O ve rsig ht
M ark et
R eg ula tor yRe lati on s
A dm ini str atio n
E nte rp rise
P or tfo lioT ra cki ng
C ash F low /
M atu rity L add erM ain ten an ce
A sse t
S ecu rit iza tio n
E nte rp riseP or tfo lioO ve rsi ght
E nte rp riseP or tfo lio
P la nni ng
M ark etR isk & Sco rin g
M od els
E nte rp rise
P or tfo lioM an ag em en t
T re asu ry
O pe rat ion s
O pe rat ion al
R iskM a nag em en t
R eg ula tor yC om pli an ce
G ui del ineC om p lian ce
M a rke t In fo rm atio n
(sw itc h) Op era tio n
Tra de r/B oo k
Ov ers igh t
M ar ketT rad ing
M ar ketEx ecu tio n
Pr og ramT rad ing
Au to ma tedT elle r
Cu sto m er C on tac tR ou tin g
Cu st om erSta tus
Cu sto m er C on tac tH an dle r
Ca ll Ce nt er(V RU )
Cu sto me rCo unt er/T elle r
Se lf S erv iceW e b
M ar ket Ass et/ Tr ustCu sto di al
S erv ice s
C lea rin g andSe ttle me nt
S ha reh ol derS erv ice s
F rau d/ AM LD ete cti on &
R es olu tio n
Cu sto m erA cc ou nti ng
Ov ers igh t
Ac cou ntRe con cil iat ion
Re wa rds
A dm ini str atio n
M ar ket As set
Va lua tio n & Pr icin g(M ar k t o M ar ket )
Po sit ion /B ala nc eM an ag em ent
C on su me rA cc oun tin g
Co rpo ra teA cc ou nti ng
Ca sh & C ur ren cy
Ha ndl ing
Inv est me nt
Fin an ceSer vic es
C on su me r
C red it Fac ilit yM a nag em en t
En titl em en t
Pr oce s sin g
Pa ym ent s
( In clF ee & Bill ing )
Ta xat ionAd mi nist rat ive
Se rvi ces
D epo sit o ry
R ece ipt s
S toc k L en din g
& R ep osMa rk et M a kin g
F und s/ Ma rk et
As setA dm ini str atio n
Un it T ru st
M ut ua l Fu nd
H ed ge Fu nd
In ve stm en tPo rtfo lio
M an ag em en t
In ves tm e ntP or tfo li o
Ad m inis tra tio n
In ve stm en tPo rtfo lio
Pla nn ing
P or tfo li oP erf orm an ce
A n aly si s
C ons um er
B an kin g
Tr ust
S erv ice s
Co ns um er
Len di ng
A u tho riz atio ns
( car ds)
e Tra din gP or tfol ioS erv ice s
Car ds
Fu lfill me nt
L ock - boxO per ati ons
C ons um er
Pr oc ess ingO ve rsig ht
B rok er edCo ns um er P ro du ct
C oo rd ina tio n
C he ckPr oc ess ing
F un ds Tr ans fer& Re mi tta nce
Ser vic es
Fi nan cia l
C ap tur e ( Ca rds )
M erc ha nt
Rel ati ons &Op era tio ns
R ea lEs tat e
Me rch an d iseFi nan ci ng
C or po rat e
P ro ces sin gO ve rsi gh t
S yn dic ateM ain ten an ce
& A dm in ist rati on
Co rpo ra teM &A & A dv iso ry
Ser vic es
T rad eF ina nc e S erv ice s
In ter na tio nalTr ad e
Ser vic es
Co rpo ra te
Len din g
B ank G ua ran tee s
C ashM ana ge me nt
Ser vic es
Pr im e Bro ke rag e
Ser vic es(Bu y S id e)
Inst ru me ntIss ua nce
D eb t/ Eq uity
I POPri vat eP lace m ent
F ina nci al Ma rke tA na lys is
Fi nan cia l
M ar ke tA na lys is
O ver sig ht
Q u ant ita tiveA na lys isS erv ice s
Ma rk et O rd er& Se rv ices
O ve rsi gh t
Tra de
Co nfi rm ati on& All oca tio n
Or der
M ana ge me nt
In ves tm ent /
Tra din gP oli cies & Pla nn in g
D eb t
Eq uit iesF X/ M M
D eri vat ive s &O ff -B ala nc e
sh ee t
C om mo di ties
Bu sin es s U nitT ax
Ad mi nis tra tion
F in anc ial
P la nni ng
Fin an ce & R iskM an age me nt
P lan nin g
Fin an ce & R iskM an age me ntO ve rsig ht
B usi nes s U ni tF in anc ial
Ad m inis tra tio n
Fin anc ial Co nt rol
& R epo rt ingO ve rsi ght
Bu sin es s U nit
A cc ou ntin g
B usi nes s U ni tF in anc ialO pe rat ion s
I nfo rm ati on D is sem in atio n
e -c ha nn el
P ro duc t
P er for ma nce O ver sig ht
Ac co un t Se rv ice s Pl ann ing
Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts
C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion
Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts
Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es
Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on
Busin
ess Develo
pment
Finance & Risk Management
Business
Infrastructure
Production
Interaction
O perational
Services
C ust om erS ale s & Se rvi cin g
Pla nn ing
C ust om erSa les & S er vic ing
O ver sig ht
Em p loy eePa yro ll & T ax
Em pl oy eeBe nef its
A d min ist rat ion
W or kfo rc e
T rai nin g &De ve lop me nt
Em plo ye e
A sse ssm en ts(R ecr uit me nt)
E mp lo yee S tat us
& Ref ere nceInf orm a tion
E mp lo yee
Tra ve l &Exp en ses
Hu ma n
Re so urc esO ver sig ht
Hu ma n Res ou rce sPo lici es &
Pla nn ing
Em p loy ee A ssig nm en t &
Us ag e a nal ysi s
Wo rk er Q ual ific atio n
& C er tific ati onA llia nc es
Pla nn ing &A na lys is
A llia nc esO ver sig ht
A llia nc esA dm ini str atio n
B u sin ess Un it P lan ni ng
B us ine ss Un itA dm in istr ati on
Bu sin ess Un itO ve rsi gh t
Bus ine ss Str a teg y
& En ter pri se P lan nin g &
A na lys is
G en era l Le dg er
(F ina nc ial S ta tem e nts )
C or por ate
Leg alS erv ice s
Bu sin ess
Sy ste msPl ann ing
B usi nes s
S yst em sO v ers igh t
B usi nes s &Sys tem s
Ar ch itec tur e
S yst em sO pe rat ion s
Kn ow led geE xch an ge
Sy ste ms
D ev elo pm en t a nd De plo ym en t
P ro duc tio n
A ss ura nc e(H el p D esk )
B us ine ss
P oli cie s &P roc edu re s
In tell ect ual
P rop er tyMa int ena nc e
Au dit &
Le ga l Co m plia nc e
B usi nes s D ev elo pm en t
Po lic ies & P lan nin g
S eg me n t
P lan ni n g& An aly s is
M ark et &Co mp eti tor
A na lys is
Ma rke tR es ear ch
B usi nes s
D ev elo pm en tO ver sig ht
M ark et Re sea rch
M an ag em ent& O ver sig ht
P rod uc tD ep lo ym ent
O ver sig ht
P rod uc tPo rt foli o
P lan nin g
Pro du ct D eve lo pm ent
P ro du ct D es ignO ver sig ht
Pro du ctB un dli n g
P rod uc tD ep lo ym ent
F un d/ Ma rk et
A ss et P lan ni ng& D eve lop m ent
Fun d & D eb t/E qu ity
In str um e ntO ve rsig h t
Cu st om er
P ort fol io P lan nin g
A cq ui siti on
P lan nin g ( Ad v/ Ext /In t)
C am pa ig nO ve rsig h t
( Ad v/ Ext /In t)
Cu st om erB eha vio rM od elin g
A dv er tisi ng
E xec ut io n
E xte rn a l C am pa ig nE xec ut io n
Cu st om erRe fer en ceInfo rm at ion
Cu st om erP ort fol io
O ver sig ht
C or po rat e Re lati on s
Po lici es &Pla nn ing
Co rpo rat eR ela tio nsh ip
M an age m ent
C or por ateR ela tio ns hip
A dm inis tra tio n
Co rpo rat e& Ins titu tio na l
Co m mu nic ati ons
S ta keh old erIn ve stm en t
R el atio ns
E xt ern al ( Inv est or)
R el atio ns
In te rna l
C am pa ignE xec uti on
S ale s
Su pp ortA dm in istr ati on
P ro duc t/ Sal es
Inv en tor yD ist rib uti on
C us tom e r
Rev iew s, Su rve ys& Re sea rc h
T ra ini ng &
A w are ne ss
Fa cili tiesM a int ena nc e
& O pe rat ion s
Fix ed As setReg ist er
Fa cil ityA dm ini str atio n
F ac iliti es &
P ro cu rem en tP ol icie s &
Pla nn ing
P ro cur em en t
Fac ilit ies &P ro cur em en t
Ov er sig ht
C us tom e rA gre em en ts
C us tom erCo nt act /E ven t
H ist ory
C us tom erCr edi t R atin g
E xe cut ion
C as e & Ex cep tio nH an dlin g
Ag re em ent &Re lat ion sh ip
O ve rsi gh t
C ust om erTra ns act ion
Co nso lid ato r
E ntit lem en t& Sal es
C us tom erRe lat ion sh ip
Ma na ge me nt
B rok er edP ro du ct
S ale s
U nde rw riti ng
Co rre spo nd entB an k
Ad min ist rat ion
Co rre sp ond en tP lan ni ng &O ve rsig ht
Bra nc h
N on - ca shI nve nto ry
Ad m inis tra tio n
C ha nn el O pe rat ion s
Net wo rkO ve rsi ght
O per ati on al
Ser vic esO ver sig ht
F ail sH and lin g
Op era tio ns Pla nn ing
C ou nte rpa rty
Ad m inis tra tio n
Ma rk etD ata /F eed
O pe rat ion
M ar ket A sse tM ai nte na nce
(C or por ate Ev ent s)
Re fer enc e a nd
Dir ect or y D ataM ain ten an ce
M ark et
In fo rm atio nM ain ten an ce
Ex ter nal Da ta
(IP ) P lan nin g &A sse ssm e nt
In for ma tio n
Pro vid er O ver sig ht &
Ad mi nist rat ion
A ge nc y / Br ok erCo mm iss ion s
Ad mi nis tra tion
Ag en cy &Br ok er
Ov er sigh t
Pro du cti on
Pla nn ing &An aly sis
Pr od uct ionO ve rsig ht
Co rr esp on den ce(in cl. sta tem en ts)
D oc um en tM a nag em en t
& A rch iv e
W ir e R oo m
F ina nci a l
O p era tio ns(A /C Re ce iva ble )
C oll ate ra lAd mi nis tra tio n
C ol lec tio ns& R eco ve ry
Cr edi t/M ar ginP oli cy & P lan nin g
Cr edi t/M ar gin
O ve rsig ht
M ark et
R eg ula tor yRe lati on s
A dm ini str atio n
E nte rp rise
P or tfo lioT ra cki ng
C ash F low /
M atu rity L add erM ain ten an ce
A sse t
S ecu rit iza tio n
E nte rp riseP or tfo lioO ve rsi ght
E nte rp riseP or tfo lio
P la nni ng
M ark etR isk & Sco rin g
M od els
E nte rp rise
P or tfo lioM an ag em en t
T re asu ry
O pe rat ion s
O pe rat ion al
R iskM a nag em en t
R eg ula tor yC om pli an ce
G ui del ineC om p lian ce
M a rke t In fo rm atio n
(sw itc h) Op era tio n
Tra de r/B oo k
Ov ers igh t
M ar ketT rad ing
M ar ketEx ecu tio n
Pr og ramT rad ing
Au to ma tedT elle r
Cu sto m er C on tac tR ou tin g
Cu st om erSta tus
Cu sto m er C on tac tH an dle r
Ca ll Ce nt er(V RU )
Cu sto me rCo unt er/T elle r
Se lf S erv iceW e b
M ar ket Ass et/ Tr ustCu sto di al
S erv ice s
C lea rin g andSe ttle me nt
S ha reh ol derS erv ice s
F rau d/ AM LD ete cti on &
R es olu tio n
Cu sto m erA cc ou nti ng
Ov ers igh t
Ac cou ntRe con cil iat ion
Re wa rds
A dm ini str atio n
M ar ket As set
Va lua tio n & Pr icin g(M ar k t o M ar ket )
Po sit ion /B ala nc eM an ag em ent
C on su me rA cc oun tin g
Co rpo ra teA cc ou nti ng
Ca sh & C ur ren cy
Ha ndl ing
Inv est me nt
Fin an ceSer vic es
C on su me r
C red it Fac ilit yM a nag em en t
En titl em en t
Pr oce s sin g
Pa ym ent s
( In clF ee & Bill ing )
Ta xat ionAd mi nist rat ive
Se rvi ces
D epo sit o ry
R ece ipt s
S toc k L en din g
& R ep osMa rk et M a kin g
F und s/ Ma rk et
As setA dm ini str atio n
Un it T ru st
M ut ua l Fu nd
H ed ge Fu nd
In ve stm en tPo rtfo lio
M an ag em en t
In ves tm e ntP or tfo li o
Ad m inis tra tio n
In ve stm en tPo rtfo lio
Pla nn ing
P or tfo li oP erf orm an ce
A n aly si s
C ons um er
B an kin g
Tr ust
S erv ice s
Co ns um er
Len di ng
A u tho riz atio ns
( car ds)
e Tra din gP or tfol ioS erv ice s
Car ds
Fu lfill me nt
L ock - boxO per ati ons
C ons um er
Pr oc ess ingO ve rsig ht
B rok er edCo ns um er P ro du ct
C oo rd ina tio n
C he ckPr oc ess ing
F un ds Tr ans fer& Re mi tta nce
Ser vic es
Fi nan cia l
C ap tur e ( Ca rds )
M erc ha nt
Rel ati ons &Op era tio ns
R ea lEs tat e
Me rch an d iseFi nan ci ng
C or po rat e
P ro ces sin gO ve rsi gh t
S yn dic ateM ain ten an ce
& A dm in ist rati on
Co rpo ra teM &A & A dv iso ry
Ser vic es
T rad eF ina nc e S erv ice s
In ter na tio nalTr ad e
Ser vic es
Co rpo ra te
Len din g
B ank G ua ran tee s
C ashM ana ge me nt
Ser vic es
Pr im e Bro ke rag e
Ser vic es(Bu y S id e)
Inst ru me ntIss ua nce
D eb t/ Eq uity
I POPri vat eP lace m ent
F ina nci al Ma rke tA na lys is
Fi nan cia l
M ar ke tA na lys is
O ver sig ht
Q u ant ita tiveA na lys isS erv ice s
Ma rk et O rd er& Se rv ices
O ve rsi gh t
Tra de
Co nfi rm ati on& All oca tio n
Or der
M ana ge me nt
In ves tm ent /
Tra din gP oli cies & Pla nn in g
D eb t
Eq uit iesF X/ M M
D eri vat ive s &O ff -B ala nc e
sh ee t
C om mo di ties
Bu sin es s U nitT ax
Ad mi nis tra tion
F in anc ial
P la nni ng
Fin an ce & R iskM an age me nt
P lan nin g
Fin an ce & R iskM an age me ntO ve rsig ht
B usi nes s U ni tF in anc ial
Ad m inis tra tio n
Fin anc ial Co nt rol
& R epo rt ingO ve rsi ght
Bu sin es s U nit
A cc ou ntin g
B usi nes s U ni tF in anc ialO pe rat ion s
I nfo rm ati on D is sem in atio n
e -c ha nn el
P ro duc t
P er for ma nce O ver sig ht
Ac co un t Se rv ice s Pl ann ing
Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts
C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion
Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts
Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es
Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on
Business Analyst
Soluti on Archi tect
Data Modeler
Process Modeler
Project Manager
Information Framew ork (IFW)
Data M odels P rocess Models Services Models
Model Repository
R enovateRestru ct ure
Data Collection and Verif ication
Data Analysis
OpportunityI dentif ication
Planning and
Discovery
Pri oritizedRecomm en dations
Applic atio n Portfo lio Assessmen t
Client’s– Current Appli cation Portfolio – Business & IT Strategy – Techni cal Architecture & Standards– Current & Target Enterprise Architecture
Rational ize
Re prioritiz e
Relocate
inputs
2
PortfolioManagement & Transformati on
Framework for M anagem en t & Governan ce
Direction & Planning Design & Validation Construction Deploy & Manage
SOA Architecture
Process & Information Modeler
Legacy Assets AnalyzerApplication Portfolio Analyzer
Component Business Modeler
Runtime Environment
Candidate Service Model
Business Business Logic Logic
ServiceService
UI
IP
Data AccessI/O I/O
RoutinesRoutines
DatabaseDatabase
Web ServicesInterfaces
UIControlData
App Mngt.App Mngt.ServiceService
Rich ClientRich Client
UI ServicesUI Services
Workflow Bu siness Rules
Modernization Methods
Top Down Approach
Bottom Up Approach
Busin
ess Develo
pment
Finance & Risk Management
Business
Infrastructure
Production
Interaction
O perational
Services
C ust om erS ale s & Se rvi cin g
Pla nn ing
C ust om erSa les & S er vic ing
O ver sig ht
Em p loy eePa yro ll & T ax
Em pl oy eeBe nef its
A d min ist rat ion
W or kfo rc e
T rai nin g &De ve lop me nt
Em plo ye e
A sse ssm en ts(R ecr uit me nt)
E mp lo yee S tat us
& Ref ere nceInf orm a tion
E mp lo yee
Tra ve l &Exp en ses
Hu ma n
Re so urc esO ver sig ht
Hu ma n Res ou rce sPo lici es &
Pla nn ing
Em p loy ee A ssig nm en t &
Us ag e a nal ysi s
Wo rk er Q ual ific atio n
& C er tific ati onA llia nc es
Pla nn ing &A na lys is
A llia nc esO ver sig ht
A llia nc esA dm ini str atio n
B u sin ess Un it P lan ni ng
B us ine ss Un itA dm in istr ati on
Bu sin ess Un itO ve rsi gh t
Bus ine ss Str a teg y
& En ter pri se P lan nin g &
A na lys is
G en era l Le dg er
(F ina nc ial S ta tem e nts )
C or por ate
Leg alS erv ice s
Bu sin ess
Sy ste msPl ann ing
B usi nes s
S yst em sO v ers igh t
B usi nes s &Sys tem s
Ar ch itec tur e
S yst em sO pe rat ion s
Kn ow led geE xch an ge
Sy ste ms
D ev elo pm en t a nd De plo ym en t
P ro duc tio n
A ss ura nc e(H el p D esk )
B us ine ss
P oli cie s &P roc edu re s
In tell ect ual
P rop er tyMa int ena nc e
Au dit &
Le ga l Co m plia nc e
B usi nes s D ev elo pm en t
Po lic ies & P lan nin g
S eg me n t
P lan ni n g& An aly s is
M ark et &Co mp eti tor
A na lys is
Ma rke tR es ear ch
B usi nes s
D ev elo pm en tO ver sig ht
M ark et Re sea rch
M an ag em ent& O ver sig ht
P rod uc tD ep lo ym ent
O ver sig ht
P rod uc tPo rt foli o
P lan nin g
Pro du ct D eve lo pm ent
P ro du ct D es ignO ver sig ht
Pro du ctB un dli n g
P rod uc tD ep lo ym ent
F un d/ Ma rk et
A ss et P lan ni ng& D eve lop m ent
Fun d & D eb t/E qu ity
In str um e ntO ve rsig h t
Cu st om er
P ort fol io P lan nin g
A cq ui siti on
P lan nin g ( Ad v/ Ext /In t)
C am pa ig nO ve rsig h t
( Ad v/ Ext /In t)
Cu st om erB eha vio rM od elin g
A dv er tisi ng
E xec ut io n
E xte rn a l C am pa ig nE xec ut io n
Cu st om erRe fer en ceInfo rm at ion
Cu st om erP ort fol io
O ver sig ht
C or po rat e Re lati on s
Po lici es &Pla nn ing
Co rpo rat eR ela tio nsh ip
M an age m ent
C or por ateR ela tio ns hip
A dm inis tra tio n
Co rpo rat e& Ins titu tio na l
Co m mu nic ati ons
S ta keh old erIn ve stm en t
R el atio ns
E xt ern al ( Inv est or)
R el atio ns
In te rna l
C am pa ignE xec uti on
S ale s
Su pp ortA dm in istr ati on
P ro duc t/ Sal es
Inv en tor yD ist rib uti on
C us tom e r
Rev iew s, Su rve ys& Re sea rc h
T ra ini ng &
A w are ne ss
Fa cili tiesM a int ena nc e
& O pe rat ion s
Fix ed As setReg ist er
Fa cil ityA dm ini str atio n
F ac iliti es &
P ro cu rem en tP ol icie s &
Pla nn ing
P ro cur em en t
Fac ilit ies &P ro cur em en t
Ov er sig ht
C us tom e rA gre em en ts
C us tom erCo nt act /E ven t
H ist ory
C us tom erCr edi t R atin g
E xe cut ion
C as e & Ex cep tio nH an dlin g
Ag re em ent &Re lat ion sh ip
O ve rsi gh t
C ust om erTra ns act ion
Co nso lid ato r
E ntit lem en t& Sal es
C us tom erRe lat ion sh ip
Ma na ge me nt
B rok er edP ro du ct
S ale s
U nde rw riti ng
Co rre spo nd entB an k
Ad min ist rat ion
Co rre sp ond en tP lan ni ng &O ve rsig ht
Bra nc h
N on - ca shI nve nto ry
Ad m inis tra tio n
C ha nn el O pe rat ion s
Net wo rkO ve rsi ght
O per ati on al
Ser vic esO ver sig ht
F ail sH and lin g
Op era tio ns Pla nn ing
C ou nte rpa rty
Ad m inis tra tio n
Ma rk etD ata /F eed
O pe rat ion
M ar ket A sse tM ai nte na nce
(C or por ate Ev ent s)
Re fer enc e a nd
Dir ect or y D ataM ain ten an ce
M ark et
In fo rm atio nM ain ten an ce
Ex ter nal Da ta
(IP ) P lan nin g &A sse ssm e nt
In for ma tio n
Pro vid er O ver sig ht &
Ad mi nist rat ion
A ge nc y / Br ok erCo mm iss ion s
Ad mi nis tra tion
Ag en cy &Br ok er
Ov er sigh t
Pro du cti on
Pla nn ing &An aly sis
Pr od uct ionO ve rsig ht
Co rr esp on den ce(in cl. sta tem en ts)
D oc um en tM a nag em en t
& A rch iv e
W ir e R oo m
F ina nci a l
O p era tio ns(A /C Re ce iva ble )
C oll ate ra lAd mi nis tra tio n
C ol lec tio ns& R eco ve ry
Cr edi t/M ar ginP oli cy & P lan nin g
Cr edi t/M ar gin
O ve rsig ht
M ark et
R eg ula tor yRe lati on s
A dm ini str atio n
E nte rp rise
P or tfo lioT ra cki ng
C ash F low /
M atu rity L add erM ain ten an ce
A sse t
S ecu rit iza tio n
E nte rp riseP or tfo lioO ve rsi ght
E nte rp riseP or tfo lio
P la nni ng
M ark etR isk & Sco rin g
M od els
E nte rp rise
P or tfo lioM an ag em en t
T re asu ry
O pe rat ion s
O pe rat ion al
R iskM a nag em en t
R eg ula tor yC om pli an ce
G ui del ineC om p lian ce
M a rke t In fo rm atio n
(sw itc h) Op era tio n
Tra de r/B oo k
Ov ers igh t
M ar ketT rad ing
M ar ketEx ecu tio n
Pr og ramT rad ing
Au to ma tedT elle r
Cu sto m er C on tac tR ou tin g
Cu st om erSta tus
Cu sto m er C on tac tH an dle r
Ca ll Ce nt er(V RU )
Cu sto me rCo unt er/T elle r
Se lf S erv iceW e b
M ar ket Ass et/ Tr ustCu sto di al
S erv ice s
C lea rin g andSe ttle me nt
S ha reh ol derS erv ice s
F rau d/ AM LD ete cti on &
R es olu tio n
Cu sto m erA cc ou nti ng
Ov ers igh t
Ac cou ntRe con cil iat ion
Re wa rds
A dm ini str atio n
M ar ket As set
Va lua tio n & Pr icin g(M ar k t o M ar ket )
Po sit ion /B ala nc eM an ag em ent
C on su me rA cc oun tin g
Co rpo ra teA cc ou nti ng
Ca sh & C ur ren cy
Ha ndl ing
Inv est me nt
Fin an ceSer vic es
C on su me r
C red it Fac ilit yM a nag em en t
En titl em en t
Pr oce s sin g
Pa ym ent s
( In clF ee & Bill ing )
Ta xat ionAd mi nist rat ive
Se rvi ces
D epo sit o ry
R ece ipt s
S toc k L en din g
& R ep osMa rk et M a kin g
F und s/ Ma rk et
As setA dm ini str atio n
Un it T ru st
M ut ua l Fu nd
H ed ge Fu nd
In ve stm en tPo rtfo lio
M an ag em en t
In ves tm e ntP or tfo li o
Ad m inis tra tio n
In ve stm en tPo rtfo lio
Pla nn ing
P or tfo li oP erf orm an ce
A n aly si s
C ons um er
B an kin g
Tr ust
S erv ice s
Co ns um er
Len di ng
A u tho riz atio ns
( car ds)
e Tra din gP or tfol ioS erv ice s
Car ds
Fu lfill me nt
L ock - boxO per ati ons
C ons um er
Pr oc ess ingO ve rsig ht
B rok er edCo ns um er P ro du ct
C oo rd ina tio n
C he ckPr oc ess ing
F un ds Tr ans fer& Re mi tta nce
Ser vic es
Fi nan cia l
C ap tur e ( Ca rds )
M erc ha nt
Rel ati ons &Op era tio ns
R ea lEs tat e
Me rch an d iseFi nan ci ng
C or po rat e
P ro ces sin gO ve rsi gh t
S yn dic ateM ain ten an ce
& A dm in ist rati on
Co rpo ra teM &A & A dv iso ry
Ser vic es
T rad eF ina nc e S erv ice s
In ter na tio nalTr ad e
Ser vic es
Co rpo ra te
Len din g
B ank G ua ran tee s
C ashM ana ge me nt
Ser vic es
Pr im e Bro ke rag e
Ser vic es(Bu y S id e)
Inst ru me ntIss ua nce
D eb t/ Eq uity
I POPri vat eP lace m ent
F ina nci al Ma rke tA na lys is
Fi nan cia l
M ar ke tA na lys is
O ver sig ht
Q u ant ita tiveA na lys isS erv ice s
Ma rk et O rd er& Se rv ices
O ve rsi gh t
Tra de
Co nfi rm ati on& All oca tio n
Or der
M ana ge me nt
In ves tm ent /
Tra din gP oli cies & Pla nn in g
D eb t
Eq uit iesF X/ M M
D eri vat ive s &O ff -B ala nc e
sh ee t
C om mo di ties
Bu sin es s U nitT ax
Ad mi nis tra tion
F in anc ial
P la nni ng
Fin an ce & R iskM an age me nt
P lan nin g
Fin an ce & R iskM an age me ntO ve rsig ht
B usi nes s U ni tF in anc ial
Ad m inis tra tio n
Fin anc ial Co nt rol
& R epo rt ingO ve rsi ght
Bu sin es s U nit
A cc ou ntin g
B usi nes s U ni tF in anc ialO pe rat ion s
I nfo rm ati on D is sem in atio n
e -c ha nn el
P ro duc t
P er for ma nce O ver sig ht
Ac co un t Se rv ice s Pl ann ing
Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts
C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion
Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts
Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es
Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on
Busin
ess Develo
pment
Finance & Risk Management
Business
Infrastructure
Production
Interaction
O perational
Services
C ust om erS ale s & Se rvi cin g
Pla nn ing
C ust om erSa les & S er vic ing
O ver sig ht
Em p loy eePa yro ll & T ax
Em pl oy eeBe nef its
A d min ist rat ion
W or kfo rc e
T rai nin g &De ve lop me nt
Em plo ye e
A sse ssm en ts(R ecr uit me nt)
E mp lo yee S tat us
& Ref ere nceInf orm a tion
E mp lo yee
Tra ve l &Exp en ses
Hu ma n
Re so urc esO ver sig ht
Hu ma n Res ou rce sPo lici es &
Pla nn ing
Em p loy ee A ssig nm en t &
Us ag e a nal ysi s
Wo rk er Q ual ific atio n
& C er tific ati onA llia nc es
Pla nn ing &A na lys is
A llia nc esO ver sig ht
A llia nc esA dm ini str atio n
B u sin ess Un it P lan ni ng
B us ine ss Un itA dm in istr ati on
Bu sin ess Un itO ve rsi gh t
Bus ine ss Str a teg y
& En ter pri se P lan nin g &
A na lys is
G en era l Le dg er
(F ina nc ial S ta tem e nts )
C or por ate
Leg alS erv ice s
Bu sin ess
Sy ste msPl ann ing
B usi nes s
S yst em sO v ers igh t
B usi nes s &Sys tem s
Ar ch itec tur e
S yst em sO pe rat ion s
Kn ow led geE xch an ge
Sy ste ms
D ev elo pm en t a nd De plo ym en t
P ro duc tio n
A ss ura nc e(H el p D esk )
B us ine ss
P oli cie s &P roc edu re s
In tell ect ual
P rop er tyMa int ena nc e
Au dit &
Le ga l Co m plia nc e
B usi nes s D ev elo pm en t
Po lic ies & P lan nin g
S eg me n t
P lan ni n g& An aly s is
M ark et &Co mp eti tor
A na lys is
Ma rke tR es ear ch
B usi nes s
D ev elo pm en tO ver sig ht
M ark et Re sea rch
M an ag em ent& O ver sig ht
P rod uc tD ep lo ym ent
O ver sig ht
P rod uc tPo rt foli o
P lan nin g
Pro du ct D eve lo pm ent
P ro du ct D es ignO ver sig ht
Pro du ctB un dli n g
P rod uc tD ep lo ym ent
F un d/ Ma rk et
A ss et P lan ni ng& D eve lop m ent
Fun d & D eb t/E qu ity
In str um e ntO ve rsig h t
Cu st om er
P ort fol io P lan nin g
A cq ui siti on
P lan nin g ( Ad v/ Ext /In t)
C am pa ig nO ve rsig h t
( Ad v/ Ext /In t)
Cu st om erB eha vio rM od elin g
A dv er tisi ng
E xec ut io n
E xte rn a l C am pa ig nE xec ut io n
Cu st om erRe fer en ceInfo rm at ion
Cu st om erP ort fol io
O ver sig ht
C or po rat e Re lati on s
Po lici es &Pla nn ing
Co rpo rat eR ela tio nsh ip
M an age m ent
C or por ateR ela tio ns hip
A dm inis tra tio n
Co rpo rat e& Ins titu tio na l
Co m mu nic ati ons
S ta keh old erIn ve stm en t
R el atio ns
E xt ern al ( Inv est or)
R el atio ns
In te rna l
C am pa ignE xec uti on
S ale s
Su pp ortA dm in istr ati on
P ro duc t/ Sal es
Inv en tor yD ist rib uti on
C us tom e r
Rev iew s, Su rve ys& Re sea rc h
T ra ini ng &
A w are ne ss
Fa cili tiesM a int ena nc e
& O pe rat ion s
Fix ed As setReg ist er
Fa cil ityA dm ini str atio n
F ac iliti es &
P ro cu rem en tP ol icie s &
Pla nn ing
P ro cur em en t
Fac ilit ies &P ro cur em en t
Ov er sig ht
C us tom e rA gre em en ts
C us tom erCo nt act /E ven t
H ist ory
C us tom erCr edi t R atin g
E xe cut ion
C as e & Ex cep tio nH an dlin g
Ag re em ent &Re lat ion sh ip
O ve rsi gh t
C ust om erTra ns act ion
Co nso lid ato r
E ntit lem en t& Sal es
C us tom erRe lat ion sh ip
Ma na ge me nt
B rok er edP ro du ct
S ale s
U nde rw riti ng
Co rre spo nd entB an k
Ad min ist rat ion
Co rre sp ond en tP lan ni ng &O ve rsig ht
Bra nc h
N on - ca shI nve nto ry
Ad m inis tra tio n
C ha nn el O pe rat ion s
Net wo rkO ve rsi ght
O per ati on al
Ser vic esO ver sig ht
F ail sH and lin g
Op era tio ns Pla nn ing
C ou nte rpa rty
Ad m inis tra tio n
Ma rk etD ata /F eed
O pe rat ion
M ar ket A sse tM ai nte na nce
(C or por ate Ev ent s)
Re fer enc e a nd
Dir ect or y D ataM ain ten an ce
M ark et
In fo rm atio nM ain ten an ce
Ex ter nal Da ta
(IP ) P lan nin g &A sse ssm e nt
In for ma tio n
Pro vid er O ver sig ht &
Ad mi nist rat ion
A ge nc y / Br ok erCo mm iss ion s
Ad mi nis tra tion
Ag en cy &Br ok er
Ov er sigh t
Pro du cti on
Pla nn ing &An aly sis
Pr od uct ionO ve rsig ht
Co rr esp on den ce(in cl. sta tem en ts)
D oc um en tM a nag em en t
& A rch iv e
W ir e R oo m
F ina nci a l
O p era tio ns(A /C Re ce iva ble )
C oll ate ra lAd mi nis tra tio n
C ol lec tio ns& R eco ve ry
Cr edi t/M ar ginP oli cy & P lan nin g
Cr edi t/M ar gin
O ve rsig ht
M ark et
R eg ula tor yRe lati on s
A dm ini str atio n
E nte rp rise
P or tfo lioT ra cki ng
C ash F low /
M atu rity L add erM ain ten an ce
A sse t
S ecu rit iza tio n
E nte rp riseP or tfo lioO ve rsi ght
E nte rp riseP or tfo lio
P la nni ng
M ark etR isk & Sco rin g
M od els
E nte rp rise
P or tfo lioM an ag em en t
T re asu ry
O pe rat ion s
O pe rat ion al
R iskM a nag em en t
R eg ula tor yC om pli an ce
G ui del ineC om p lian ce
M a rke t In fo rm atio n
(sw itc h) Op era tio n
Tra de r/B oo k
Ov ers igh t
M ar ketT rad ing
M ar ketEx ecu tio n
Pr og ramT rad ing
Au to ma tedT elle r
Cu sto m er C on tac tR ou tin g
Cu st om erSta tus
Cu sto m er C on tac tH an dle r
Ca ll Ce nt er(V RU )
Cu sto me rCo unt er/T elle r
Se lf S erv iceW e b
M ar ket Ass et/ Tr ustCu sto di al
S erv ice s
C lea rin g andSe ttle me nt
S ha reh ol derS erv ice s
F rau d/ AM LD ete cti on &
R es olu tio n
Cu sto m erA cc ou nti ng
Ov ers igh t
Ac cou ntRe con cil iat ion
Re wa rds
A dm ini str atio n
M ar ket As set
Va lua tio n & Pr icin g(M ar k t o M ar ket )
Po sit ion /B ala nc eM an ag em ent
C on su me rA cc oun tin g
Co rpo ra teA cc ou nti ng
Ca sh & C ur ren cy
Ha ndl ing
Inv est me nt
Fin an ceSer vic es
C on su me r
C red it Fac ilit yM a nag em en t
En titl em en t
Pr oce s sin g
Pa ym ent s
( In clF ee & Bill ing )
Ta xat ionAd mi nist rat ive
Se rvi ces
D epo sit o ry
R ece ipt s
S toc k L en din g
& R ep osMa rk et M a kin g
F und s/ Ma rk et
As setA dm ini str atio n
Un it T ru st
M ut ua l Fu nd
H ed ge Fu nd
In ve stm en tPo rtfo lio
M an ag em en t
In ves tm e ntP or tfo li o
Ad m inis tra tio n
In ve stm en tPo rtfo lio
Pla nn ing
P or tfo li oP erf orm an ce
A n aly si s
C ons um er
B an kin g
Tr ust
S erv ice s
Co ns um er
Len di ng
A u tho riz atio ns
( car ds)
e Tra din gP or tfol ioS erv ice s
Car ds
Fu lfill me nt
L ock - boxO per ati ons
C ons um er
Pr oc ess ingO ve rsig ht
B rok er edCo ns um er P ro du ct
C oo rd ina tio n
C he ckPr oc ess ing
F un ds Tr ans fer& Re mi tta nce
Ser vic es
Fi nan cia l
C ap tur e ( Ca rds )
M erc ha nt
Rel ati ons &Op era tio ns
R ea lEs tat e
Me rch an d iseFi nan ci ng
C or po rat e
P ro ces sin gO ve rsi gh t
S yn dic ateM ain ten an ce
& A dm in ist rati on
Co rpo ra teM &A & A dv iso ry
Ser vic es
T rad eF ina nc e S erv ice s
In ter na tio nalTr ad e
Ser vic es
Co rpo ra te
Len din g
B ank G ua ran tee s
C ashM ana ge me nt
Ser vic es
Pr im e Bro ke rag e
Ser vic es(Bu y S id e)
Inst ru me ntIss ua nce
D eb t/ Eq uity
I POPri vat eP lace m ent
F ina nci al Ma rke tA na lys is
Fi nan cia l
M ar ke tA na lys is
O ver sig ht
Q u ant ita tiveA na lys isS erv ice s
Ma rk et O rd er& Se rv ices
O ve rsi gh t
Tra de
Co nfi rm ati on& All oca tio n
Or der
M ana ge me nt
In ves tm ent /
Tra din gP oli cies & Pla nn in g
D eb t
Eq uit iesF X/ M M
D eri vat ive s &O ff -B ala nc e
sh ee t
C om mo di ties
Bu sin es s U nitT ax
Ad mi nis tra tion
F in anc ial
P la nni ng
Fin an ce & R iskM an age me nt
P lan nin g
Fin an ce & R iskM an age me ntO ve rsig ht
B usi nes s U ni tF in anc ial
Ad m inis tra tio n
Fin anc ial Co nt rol
& R epo rt ingO ve rsi ght
Bu sin es s U nit
A cc ou ntin g
B usi nes s U ni tF in anc ialO pe rat ion s
I nfo rm ati on D is sem in atio n
e -c ha nn el
P ro duc t
P er for ma nce O ver sig ht
Ac co un t Se rv ice s Pl ann ing
Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts
C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion
Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts
Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es
Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on
Business Analyst
Soluti on Archi tect
Data Modeler
Process Modeler
Project Manager
Information Framew ork (IFW)
Data M odels P rocess Models Services Models
Model Repository
R enovateRestru ct ure
Data Collection and Verif ication
Data Analysis
OpportunityI dentif ication
Planning and
Discovery
Pri oritizedRecomm en dations
Applic atio n Portfo lio Assessmen t
Client’s– Current Appli cation Portfolio – Business & IT Strategy – Techni cal Architecture & Standards– Current & Target Enterprise Architecture
Rational ize
Re prioritiz e
Relocate
inputs
2
PortfolioManagement & Transformati on
Framework for M anagem en t & Governan ce
Direction & Planning Design & Validation Construction Deploy & Manage
SOA Architecture
Process & Information Modeler
Legacy Assets AnalyzerApplication Portfolio Analyzer
Component Business Modeler
Runtime Environment
Candidate Service Model
Business Business Logic Logic
ServiceService
UI
IP
Data AccessI/O I/O
RoutinesRoutines
DatabaseDatabase
Web ServicesInterfaces
UIControlData
App Mngt.App Mngt.ServiceService
Rich ClientRich Client
UI ServicesUI Services
Workflow Bu siness Rules
Modernization Methods
Top Down Approach
Bottom Up Approach
Renovated legacy applications in new environment
Application Portfolio AnalysisL’analisi del portafoglio applicativo in logica bottom-up consente di analizzare per ogni applicazione, associata ai componenti di business critici, le funzionalità impattate ed identificare gap funzionali, duplicazioni applicative, opportunità di consolidamento/integrazione
Deliverable: Application Analysis Report
4
Application ActionsPer ogni funzionalità impattata vengono definiti i possibili interventi di modernizzazione applicativa rispetto ai quali identificare nel dettaglio i “servizi” oggetto dei singoli interventi
Deliverable: Application Action List
5
Analisi tecnica delle applicazioni e mappatura dei servizi
Busin
ess Develo
pment
Finance & Risk Management
Business
Infrastructure
Production
Interaction
O perational
Services
C ust om erS ale s & Se rvi cin g
Pla nn ing
C ust om erSa les & S er vic ing
O ver sig ht
Em p loy eePa yro ll & T ax
Em pl oy eeBe nef its
A d min ist rat ion
W or kfo rc e
T rai nin g &De ve lop me nt
Em plo ye e
A sse ssm en ts(R ecr uit me nt)
E mp lo yee S tat us
& Ref ere nceInf orm a tion
E mp lo yee
Tra ve l &Exp en ses
Hu ma n
Re so urc esO ver sig ht
Hu ma n Res ou rce sPo lici es &
Pla nn ing
Em p loy ee A ssig nm en t &
Us ag e a nal ysi s
Wo rk er Q ual ific atio n
& C er tific ati onA llia nc es
Pla nn ing &A na lys is
A llia nc esO ver sig ht
A llia nc esA dm ini str atio n
B u sin ess Un it P lan ni ng
B us ine ss Un itA dm in istr ati on
Bu sin ess Un itO ve rsi gh t
Bus ine ss Str a teg y
& En ter pri se P lan nin g &
A na lys is
G en era l Le dg er
(F ina nc ial S ta tem e nts )
C or por ate
Leg alS erv ice s
Bu sin ess
Sy ste msPl ann ing
B usi nes s
S yst em sO v ers igh t
B usi nes s &Sys tem s
Ar ch itec tur e
S yst em sO pe rat ion s
Kn ow led geE xch an ge
Sy ste ms
D ev elo pm en t a nd De plo ym en t
P ro duc tio n
A ss ura nc e(H el p D esk )
B us ine ss
P oli cie s &P roc edu re s
In tell ect ual
P rop er tyMa int ena nc e
Au dit &
Le ga l Co m plia nc e
B usi nes s D ev elo pm en t
Po lic ies & P lan nin g
S eg me n t
P lan ni n g& An aly s is
M ark et &Co mp eti tor
A na lys is
Ma rke tR es ear ch
B usi nes s
D ev elo pm en tO ver sig ht
M ark et Re sea rch
M an ag em ent& O ver sig ht
P rod uc tD ep lo ym ent
O ver sig ht
P rod uc tPo rt foli o
P lan nin g
Pro du ct D eve lo pm ent
P ro du ct D es ignO ver sig ht
Pro du ctB un dli n g
P rod uc tD ep lo ym ent
F un d/ Ma rk et
A ss et P lan ni ng& D eve lop m ent
Fun d & D eb t/E qu ity
In str um e ntO ve rsig h t
Cu st om er
P ort fol io P lan nin g
A cq ui siti on
P lan nin g ( Ad v/ Ext /In t)
C am pa ig nO ve rsig h t
( Ad v/ Ext /In t)
Cu st om erB eha vio rM od elin g
A dv er tisi ng
E xec ut io n
E xte rn a l C am pa ig nE xec ut io n
Cu st om erRe fer en ceInfo rm at ion
Cu st om erP ort fol io
O ver sig ht
C or po rat e Re lati on s
Po lici es &Pla nn ing
Co rpo rat eR ela tio nsh ip
M an age m ent
C or por ateR ela tio ns hip
A dm inis tra tio n
Co rpo rat e& Ins titu tio na l
Co m mu nic ati ons
S ta keh old erIn ve stm en t
R el atio ns
E xt ern al ( Inv est or)
R el atio ns
In te rna l
C am pa ignE xec uti on
S ale s
Su pp ortA dm in istr ati on
P ro duc t/ Sal es
Inv en tor yD ist rib uti on
C us tom e r
Rev iew s, Su rve ys& Re sea rc h
T ra ini ng &
A w are ne ss
Fa cili tiesM a int ena nc e
& O pe rat ion s
Fix ed As setReg ist er
Fa cil ityA dm ini str atio n
F ac iliti es &
P ro cu rem en tP ol icie s &
Pla nn ing
P ro cur em en t
Fac ilit ies &P ro cur em en t
Ov er sig ht
C us tom e rA gre em en ts
C us tom erCo nt act /E ven t
H ist ory
C us tom erCr edi t R atin g
E xe cut ion
C as e & Ex cep tio nH an dlin g
Ag re em ent &Re lat ion sh ip
O ve rsi gh t
C ust om erTra ns act ion
Co nso lid ato r
E ntit lem en t& Sal es
C us tom erRe lat ion sh ip
Ma na ge me nt
B rok er edP ro du ct
S ale s
U nde rw riti ng
Co rre spo nd entB an k
Ad min ist rat ion
Co rre sp ond en tP lan ni ng &O ve rsig ht
Bra nc h
N on - ca shI nve nto ry
Ad m inis tra tio n
C ha nn el O pe rat ion s
Net wo rkO ve rsi ght
O per ati on al
Ser vic esO ver sig ht
F ail sH and lin g
Op era tio ns Pla nn ing
C ou nte rpa rty
Ad m inis tra tio n
Ma rk etD ata /F eed
O pe rat ion
M ar ket A sse tM ai nte na nce
(C or por ate Ev ent s)
Re fer enc e a nd
Dir ect or y D ataM ain ten an ce
M ark et
In fo rm atio nM ain ten an ce
Ex ter nal Da ta
(IP ) P lan nin g &A sse ssm e nt
In for ma tio n
Pro vid er O ver sig ht &
Ad mi nist rat ion
A ge nc y / Br ok erCo mm iss ion s
Ad mi nis tra tion
Ag en cy &Br ok er
Ov er sigh t
Pro du cti on
Pla nn ing &An aly sis
Pr od uct ionO ve rsig ht
Co rr esp on den ce(in cl. sta tem en ts)
D oc um en tM a nag em en t
& A rch iv e
W ir e R oo m
F ina nci a l
O p era tio ns(A /C Re ce iva ble )
C oll ate ra lAd mi nis tra tio n
C ol lec tio ns& R eco ve ry
Cr edi t/M ar ginP oli cy & P lan nin g
Cr edi t/M ar gin
O ve rsig ht
M ark et
R eg ula tor yRe lati on s
A dm ini str atio n
E nte rp rise
P or tfo lioT ra cki ng
C ash F low /
M atu rity L add erM ain ten an ce
A sse t
S ecu rit iza tio n
E nte rp riseP or tfo lioO ve rsi ght
E nte rp riseP or tfo lio
P la nni ng
M ark etR isk & Sco rin g
M od els
E nte rp rise
P or tfo lioM an ag em en t
T re asu ry
O pe rat ion s
O pe rat ion al
R iskM a nag em en t
R eg ula tor yC om pli an ce
G ui del ineC om p lian ce
M a rke t In fo rm atio n
(sw itc h) Op era tio n
Tra de r/B oo k
Ov ers igh t
M ar ketT rad ing
M ar ketEx ecu tio n
Pr og ramT rad ing
Au to ma tedT elle r
Cu sto m er C on tac tR ou tin g
Cu st om erSta tus
Cu sto m er C on tac tH an dle r
Ca ll Ce nt er(V RU )
Cu sto me rCo unt er/T elle r
Se lf S erv iceW e b
M ar ket Ass et/ Tr ustCu sto di al
S erv ice s
C lea rin g andSe ttle me nt
S ha reh ol derS erv ice s
F rau d/ AM LD ete cti on &
R es olu tio n
Cu sto m erA cc ou nti ng
Ov ers igh t
Ac cou ntRe con cil iat ion
Re wa rds
A dm ini str atio n
M ar ket As set
Va lua tio n & Pr icin g(M ar k t o M ar ket )
Po sit ion /B ala nc eM an ag em ent
C on su me rA cc oun tin g
Co rpo ra teA cc ou nti ng
Ca sh & C ur ren cy
Ha ndl ing
Inv est me nt
Fin an ceSer vic es
C on su me r
C red it Fac ilit yM a nag em en t
En titl em en t
Pr oce s sin g
Pa ym ent s
( In clF ee & Bill ing )
Ta xat ionAd mi nist rat ive
Se rvi ces
D epo sit o ry
R ece ipt s
S toc k L en din g
& R ep osMa rk et M a kin g
F und s/ Ma rk et
As setA dm ini str atio n
Un it T ru st
M ut ua l Fu nd
H ed ge Fu nd
In ve stm en tPo rtfo lio
M an ag em en t
In ves tm e ntP or tfo li o
Ad m inis tra tio n
In ve stm en tPo rtfo lio
Pla nn ing
P or tfo li oP erf orm an ce
A n aly si s
C ons um er
B an kin g
Tr ust
S erv ice s
Co ns um er
Len di ng
A u tho riz atio ns
( car ds)
e Tra din gP or tfol ioS erv ice s
Car ds
Fu lfill me nt
L ock - boxO per ati ons
C ons um er
Pr oc ess ingO ve rsig ht
B rok er edCo ns um er P ro du ct
C oo rd ina tio n
C he ckPr oc ess ing
F un ds Tr ans fer& Re mi tta nce
Ser vic es
Fi nan cia l
C ap tur e ( Ca rds )
M erc ha nt
Rel ati ons &Op era tio ns
R ea lEs tat e
Me rch an d iseFi nan ci ng
C or po rat e
P ro ces sin gO ve rsi gh t
S yn dic ateM ain ten an ce
& A dm in ist rati on
Co rpo ra teM &A & A dv iso ry
Ser vic es
T rad eF ina nc e S erv ice s
In ter na tio nalTr ad e
Ser vic es
Co rpo ra te
Len din g
B ank G ua ran tee s
C ashM ana ge me nt
Ser vic es
Pr im e Bro ke rag e
Ser vic es(Bu y S id e)
Inst ru me ntIss ua nce
D eb t/ Eq uity
I POPri vat eP lace m ent
F ina nci al Ma rke tA na lys is
Fi nan cia l
M ar ke tA na lys is
O ver sig ht
Q u ant ita tiveA na lys isS erv ice s
Ma rk et O rd er& Se rv ices
O ve rsi gh t
Tra de
Co nfi rm ati on& All oca tio n
Or der
M ana ge me nt
In ves tm ent /
Tra din gP oli cies & Pla nn in g
D eb t
Eq uit iesF X/ M M
D eri vat ive s &O ff -B ala nc e
sh ee t
C om mo di ties
Bu sin es s U nitT ax
Ad mi nis tra tion
F in anc ial
P la nni ng
Fin an ce & R iskM an age me nt
P lan nin g
Fin an ce & R iskM an age me ntO ve rsig ht
B usi nes s U ni tF in anc ial
Ad m inis tra tio n
Fin anc ial Co nt rol
& R epo rt ingO ve rsi ght
Bu sin es s U nit
A cc ou ntin g
B usi nes s U ni tF in anc ialO pe rat ion s
I nfo rm ati on D is sem in atio n
e -c ha nn el
P ro duc t
P er for ma nce O ver sig ht
Ac co un t Se rv ice s Pl ann ing
Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts
C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion
Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts
Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es
Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on
Busin
ess Develo
pment
Finance & Risk Management
Business
Infrastructure
Production
Interaction
O perational
Services
C ust om erS ale s & Se rvi cin g
Pla nn ing
C ust om erSa les & S er vic ing
O ver sig ht
Em p loy eePa yro ll & T ax
Em pl oy eeBe nef its
A d min ist rat ion
W or kfo rc e
T rai nin g &De ve lop me nt
Em plo ye e
A sse ssm en ts(R ecr uit me nt)
E mp lo yee S tat us
& Ref ere nceInf orm a tion
E mp lo yee
Tra ve l &Exp en ses
Hu ma n
Re so urc esO ver sig ht
Hu ma n Res ou rce sPo lici es &
Pla nn ing
Em p loy ee A ssig nm en t &
Us ag e a nal ysi s
Wo rk er Q ual ific atio n
& C er tific ati onA llia nc es
Pla nn ing &A na lys is
A llia nc esO ver sig ht
A llia nc esA dm ini str atio n
B u sin ess Un it P lan ni ng
B us ine ss Un itA dm in istr ati on
Bu sin ess Un itO ve rsi gh t
Bus ine ss Str a teg y
& En ter pri se P lan nin g &
A na lys is
G en era l Le dg er
(F ina nc ial S ta tem e nts )
C or por ate
Leg alS erv ice s
Bu sin ess
Sy ste msPl ann ing
B usi nes s
S yst em sO v ers igh t
B usi nes s &Sys tem s
Ar ch itec tur e
S yst em sO pe rat ion s
Kn ow led geE xch an ge
Sy ste ms
D ev elo pm en t a nd De plo ym en t
P ro duc tio n
A ss ura nc e(H el p D esk )
B us ine ss
P oli cie s &P roc edu re s
In tell ect ual
P rop er tyMa int ena nc e
Au dit &
Le ga l Co m plia nc e
B usi nes s D ev elo pm en t
Po lic ies & P lan nin g
S eg me n t
P lan ni n g& An aly s is
M ark et &Co mp eti tor
A na lys is
Ma rke tR es ear ch
B usi nes s
D ev elo pm en tO ver sig ht
M ark et Re sea rch
M an ag em ent& O ver sig ht
P rod uc tD ep lo ym ent
O ver sig ht
P rod uc tPo rt foli o
P lan nin g
Pro du ct D eve lo pm ent
P ro du ct D es ignO ver sig ht
Pro du ctB un dli n g
P rod uc tD ep lo ym ent
F un d/ Ma rk et
A ss et P lan ni ng& D eve lop m ent
Fun d & D eb t/E qu ity
In str um e ntO ve rsig h t
Cu st om er
P ort fol io P lan nin g
A cq ui siti on
P lan nin g ( Ad v/ Ext /In t)
C am pa ig nO ve rsig h t
( Ad v/ Ext /In t)
Cu st om erB eha vio rM od elin g
A dv er tisi ng
E xec ut io n
E xte rn a l C am pa ig nE xec ut io n
Cu st om erRe fer en ceInfo rm at ion
Cu st om erP ort fol io
O ver sig ht
C or po rat e Re lati on s
Po lici es &Pla nn ing
Co rpo rat eR ela tio nsh ip
M an age m ent
C or por ateR ela tio ns hip
A dm inis tra tio n
Co rpo rat e& Ins titu tio na l
Co m mu nic ati ons
S ta keh old erIn ve stm en t
R el atio ns
E xt ern al ( Inv est or)
R el atio ns
In te rna l
C am pa ignE xec uti on
S ale s
Su pp ortA dm in istr ati on
P ro duc t/ Sal es
Inv en tor yD ist rib uti on
C us tom e r
Rev iew s, Su rve ys& Re sea rc h
T ra ini ng &
A w are ne ss
Fa cili tiesM a int ena nc e
& O pe rat ion s
Fix ed As setReg ist er
Fa cil ityA dm ini str atio n
F ac iliti es &
P ro cu rem en tP ol icie s &
Pla nn ing
P ro cur em en t
Fac ilit ies &P ro cur em en t
Ov er sig ht
C us tom e rA gre em en ts
C us tom erCo nt act /E ven t
H ist ory
C us tom erCr edi t R atin g
E xe cut ion
C as e & Ex cep tio nH an dlin g
Ag re em ent &Re lat ion sh ip
O ve rsi gh t
C ust om erTra ns act ion
Co nso lid ato r
E ntit lem en t& Sal es
C us tom erRe lat ion sh ip
Ma na ge me nt
B rok er edP ro du ct
S ale s
U nde rw riti ng
Co rre spo nd entB an k
Ad min ist rat ion
Co rre sp ond en tP lan ni ng &O ve rsig ht
Bra nc h
N on - ca shI nve nto ry
Ad m inis tra tio n
C ha nn el O pe rat ion s
Net wo rkO ve rsi ght
O per ati on al
Ser vic esO ver sig ht
F ail sH and lin g
Op era tio ns Pla nn ing
C ou nte rpa rty
Ad m inis tra tio n
Ma rk etD ata /F eed
O pe rat ion
M ar ket A sse tM ai nte na nce
(C or por ate Ev ent s)
Re fer enc e a nd
Dir ect or y D ataM ain ten an ce
M ark et
In fo rm atio nM ain ten an ce
Ex ter nal Da ta
(IP ) P lan nin g &A sse ssm e nt
In for ma tio n
Pro vid er O ver sig ht &
Ad mi nist rat ion
A ge nc y / Br ok erCo mm iss ion s
Ad mi nis tra tion
Ag en cy &Br ok er
Ov er sigh t
Pro du cti on
Pla nn ing &An aly sis
Pr od uct ionO ve rsig ht
Co rr esp on den ce(in cl. sta tem en ts)
D oc um en tM a nag em en t
& A rch iv e
W ir e R oo m
F ina nci a l
O p era tio ns(A /C Re ce iva ble )
C oll ate ra lAd mi nis tra tio n
C ol lec tio ns& R eco ve ry
Cr edi t/M ar ginP oli cy & P lan nin g
Cr edi t/M ar gin
O ve rsig ht
M ark et
R eg ula tor yRe lati on s
A dm ini str atio n
E nte rp rise
P or tfo lioT ra cki ng
C ash F low /
M atu rity L add erM ain ten an ce
A sse t
S ecu rit iza tio n
E nte rp riseP or tfo lioO ve rsi ght
E nte rp riseP or tfo lio
P la nni ng
M ark etR isk & Sco rin g
M od els
E nte rp rise
P or tfo lioM an ag em en t
T re asu ry
O pe rat ion s
O pe rat ion al
R iskM a nag em en t
R eg ula tor yC om pli an ce
G ui del ineC om p lian ce
M a rke t In fo rm atio n
(sw itc h) Op era tio n
Tra de r/B oo k
Ov ers igh t
M ar ketT rad ing
M ar ketEx ecu tio n
Pr og ramT rad ing
Au to ma tedT elle r
Cu sto m er C on tac tR ou tin g
Cu st om erSta tus
Cu sto m er C on tac tH an dle r
Ca ll Ce nt er(V RU )
Cu sto me rCo unt er/T elle r
Se lf S erv iceW e b
M ar ket Ass et/ Tr ustCu sto di al
S erv ice s
C lea rin g andSe ttle me nt
S ha reh ol derS erv ice s
F rau d/ AM LD ete cti on &
R es olu tio n
Cu sto m erA cc ou nti ng
Ov ers igh t
Ac cou ntRe con cil iat ion
Re wa rds
A dm ini str atio n
M ar ket As set
Va lua tio n & Pr icin g(M ar k t o M ar ket )
Po sit ion /B ala nc eM an ag em ent
C on su me rA cc oun tin g
Co rpo ra teA cc ou nti ng
Ca sh & C ur ren cy
Ha ndl ing
Inv est me nt
Fin an ceSer vic es
C on su me r
C red it Fac ilit yM a nag em en t
En titl em en t
Pr oce s sin g
Pa ym ent s
( In clF ee & Bill ing )
Ta xat ionAd mi nist rat ive
Se rvi ces
D epo sit o ry
R ece ipt s
S toc k L en din g
& R ep osMa rk et M a kin g
F und s/ Ma rk et
As setA dm ini str atio n
Un it T ru st
M ut ua l Fu nd
H ed ge Fu nd
In ve stm en tPo rtfo lio
M an ag em en t
In ves tm e ntP or tfo li o
Ad m inis tra tio n
In ve stm en tPo rtfo lio
Pla nn ing
P or tfo li oP erf orm an ce
A n aly si s
C ons um er
B an kin g
Tr ust
S erv ice s
Co ns um er
Len di ng
A u tho riz atio ns
( car ds)
e Tra din gP or tfol ioS erv ice s
Car ds
Fu lfill me nt
L ock - boxO per ati ons
C ons um er
Pr oc ess ingO ve rsig ht
B rok er edCo ns um er P ro du ct
C oo rd ina tio n
C he ckPr oc ess ing
F un ds Tr ans fer& Re mi tta nce
Ser vic es
Fi nan cia l
C ap tur e ( Ca rds )
M erc ha nt
Rel ati ons &Op era tio ns
R ea lEs tat e
Me rch an d iseFi nan ci ng
C or po rat e
P ro ces sin gO ve rsi gh t
S yn dic ateM ain ten an ce
& A dm in ist rati on
Co rpo ra teM &A & A dv iso ry
Ser vic es
T rad eF ina nc e S erv ice s
In ter na tio nalTr ad e
Ser vic es
Co rpo ra te
Len din g
B ank G ua ran tee s
C ashM ana ge me nt
Ser vic es
Pr im e Bro ke rag e
Ser vic es(Bu y S id e)
Inst ru me ntIss ua nce
D eb t/ Eq uity
I POPri vat eP lace m ent
F ina nci al Ma rke tA na lys is
Fi nan cia l
M ar ke tA na lys is
O ver sig ht
Q u ant ita tiveA na lys isS erv ice s
Ma rk et O rd er& Se rv ices
O ve rsi gh t
Tra de
Co nfi rm ati on& All oca tio n
Or der
M ana ge me nt
In ves tm ent /
Tra din gP oli cies & Pla nn in g
D eb t
Eq uit iesF X/ M M
D eri vat ive s &O ff -B ala nc e
sh ee t
C om mo di ties
Bu sin es s U nitT ax
Ad mi nis tra tion
F in anc ial
P la nni ng
Fin an ce & R iskM an age me nt
P lan nin g
Fin an ce & R iskM an age me ntO ve rsig ht
B usi nes s U ni tF in anc ial
Ad m inis tra tio n
Fin anc ial Co nt rol
& R epo rt ingO ve rsi ght
Bu sin es s U nit
A cc ou ntin g
B usi nes s U ni tF in anc ialO pe rat ion s
I nfo rm ati on D is sem in atio n
e -c ha nn el
P ro duc t
P er for ma nce O ver sig ht
Ac co un t Se rv ice s Pl ann ing
Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts
C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion
Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts
Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es
Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on
Business Analyst
Soluti on Archi tect
Data Modeler
Process Modeler
Project Manager
Information Framew ork (IFW)
Data M odels P rocess Models Services Models
Model Repository
R enovateRestru ct ure
Data Collection and Verif ication
Data Analysis
OpportunityI dentif ication
Planning and
Discovery
Pri oritizedRecomm en dations
Applic atio n Portfo lio Assessmen t
Client’s– Current Appli cation Portfolio – Business & IT Strategy – Techni cal Architecture & Standards– Current & Target Enterprise Architecture
Rational ize
Re prioritiz e
Relocate
inputs
2
PortfolioManagement & Transformati on
Framework for M anagem en t & Governan ce
Direction & Planning Design & Validation Construction Deploy & Manage
SOA Architecture
Process & Information Modeler
Legacy Assets AnalyzerApplication Portfolio Analyzer
Component Business Modeler
Runtime Environment
Candidate Service Model
Business Business Logic Logic
ServiceService
UI
IP
Data AccessI/O I/O
RoutinesRoutines
DatabaseDatabase
Web ServicesInterfaces
UIControlData
App Mngt.App Mngt.ServiceService
Rich ClientRich Client
UI ServicesUI Services
Workflow Bu siness Rules
Modernization Methods
Top Down Approach
Bottom Up Approach
Busin
ess Develo
pment
Finance & Risk Management
Business
Infrastructure
Production
Interaction
O perational
Services
C ust om erS ale s & Se rvi cin g
Pla nn ing
C ust om erSa les & S er vic ing
O ver sig ht
Em p loy eePa yro ll & T ax
Em pl oy eeBe nef its
A d min ist rat ion
W or kfo rc e
T rai nin g &De ve lop me nt
Em plo ye e
A sse ssm en ts(R ecr uit me nt)
E mp lo yee S tat us
& Ref ere nceInf orm a tion
E mp lo yee
Tra ve l &Exp en ses
Hu ma n
Re so urc esO ver sig ht
Hu ma n Res ou rce sPo lici es &
Pla nn ing
Em p loy ee A ssig nm en t &
Us ag e a nal ysi s
Wo rk er Q ual ific atio n
& C er tific ati onA llia nc es
Pla nn ing &A na lys is
A llia nc esO ver sig ht
A llia nc esA dm ini str atio n
B u sin ess Un it P lan ni ng
B us ine ss Un itA dm in istr ati on
Bu sin ess Un itO ve rsi gh t
Bus ine ss Str a teg y
& En ter pri se P lan nin g &
A na lys is
G en era l Le dg er
(F ina nc ial S ta tem e nts )
C or por ate
Leg alS erv ice s
Bu sin ess
Sy ste msPl ann ing
B usi nes s
S yst em sO v ers igh t
B usi nes s &Sys tem s
Ar ch itec tur e
S yst em sO pe rat ion s
Kn ow led geE xch an ge
Sy ste ms
D ev elo pm en t a nd De plo ym en t
P ro duc tio n
A ss ura nc e(H el p D esk )
B us ine ss
P oli cie s &P roc edu re s
In tell ect ual
P rop er tyMa int ena nc e
Au dit &
Le ga l Co m plia nc e
B usi nes s D ev elo pm en t
Po lic ies & P lan nin g
S eg me n t
P lan ni n g& An aly s is
M ark et &Co mp eti tor
A na lys is
Ma rke tR es ear ch
B usi nes s
D ev elo pm en tO ver sig ht
M ark et Re sea rch
M an ag em ent& O ver sig ht
P rod uc tD ep lo ym ent
O ver sig ht
P rod uc tPo rt foli o
P lan nin g
Pro du ct D eve lo pm ent
P ro du ct D es ignO ver sig ht
Pro du ctB un dli n g
P rod uc tD ep lo ym ent
F un d/ Ma rk et
A ss et P lan ni ng& D eve lop m ent
Fun d & D eb t/E qu ity
In str um e ntO ve rsig h t
Cu st om er
P ort fol io P lan nin g
A cq ui siti on
P lan nin g ( Ad v/ Ext /In t)
C am pa ig nO ve rsig h t
( Ad v/ Ext /In t)
Cu st om erB eha vio rM od elin g
A dv er tisi ng
E xec ut io n
E xte rn a l C am pa ig nE xec ut io n
Cu st om erRe fer en ceInfo rm at ion
Cu st om erP ort fol io
O ver sig ht
C or po rat e Re lati on s
Po lici es &Pla nn ing
Co rpo rat eR ela tio nsh ip
M an age m ent
C or por ateR ela tio ns hip
A dm inis tra tio n
Co rpo rat e& Ins titu tio na l
Co m mu nic ati ons
S ta keh old erIn ve stm en t
R el atio ns
E xt ern al ( Inv est or)
R el atio ns
In te rna l
C am pa ignE xec uti on
S ale s
Su pp ortA dm in istr ati on
P ro duc t/ Sal es
Inv en tor yD ist rib uti on
C us tom e r
Rev iew s, Su rve ys& Re sea rc h
T ra ini ng &
A w are ne ss
Fa cili tiesM a int ena nc e
& O pe rat ion s
Fix ed As setReg ist er
Fa cil ityA dm ini str atio n
F ac iliti es &
P ro cu rem en tP ol icie s &
Pla nn ing
P ro cur em en t
Fac ilit ies &P ro cur em en t
Ov er sig ht
C us tom e rA gre em en ts
C us tom erCo nt act /E ven t
H ist ory
C us tom erCr edi t R atin g
E xe cut ion
C as e & Ex cep tio nH an dlin g
Ag re em ent &Re lat ion sh ip
O ve rsi gh t
C ust om erTra ns act ion
Co nso lid ato r
E ntit lem en t& Sal es
C us tom erRe lat ion sh ip
Ma na ge me nt
B rok er edP ro du ct
S ale s
U nde rw riti ng
Co rre spo nd entB an k
Ad min ist rat ion
Co rre sp ond en tP lan ni ng &O ve rsig ht
Bra nc h
N on - ca shI nve nto ry
Ad m inis tra tio n
C ha nn el O pe rat ion s
Net wo rkO ve rsi ght
O per ati on al
Ser vic esO ver sig ht
F ail sH and lin g
Op era tio ns Pla nn ing
C ou nte rpa rty
Ad m inis tra tio n
Ma rk etD ata /F eed
O pe rat ion
M ar ket A sse tM ai nte na nce
(C or por ate Ev ent s)
Re fer enc e a nd
Dir ect or y D ataM ain ten an ce
M ark et
In fo rm atio nM ain ten an ce
Ex ter nal Da ta
(IP ) P lan nin g &A sse ssm e nt
In for ma tio n
Pro vid er O ver sig ht &
Ad mi nist rat ion
A ge nc y / Br ok erCo mm iss ion s
Ad mi nis tra tion
Ag en cy &Br ok er
Ov er sigh t
Pro du cti on
Pla nn ing &An aly sis
Pr od uct ionO ve rsig ht
Co rr esp on den ce(in cl. sta tem en ts)
D oc um en tM a nag em en t
& A rch iv e
W ir e R oo m
F ina nci a l
O p era tio ns(A /C Re ce iva ble )
C oll ate ra lAd mi nis tra tio n
C ol lec tio ns& R eco ve ry
Cr edi t/M ar ginP oli cy & P lan nin g
Cr edi t/M ar gin
O ve rsig ht
M ark et
R eg ula tor yRe lati on s
A dm ini str atio n
E nte rp rise
P or tfo lioT ra cki ng
C ash F low /
M atu rity L add erM ain ten an ce
A sse t
S ecu rit iza tio n
E nte rp riseP or tfo lioO ve rsi ght
E nte rp riseP or tfo lio
P la nni ng
M ark etR isk & Sco rin g
M od els
E nte rp rise
P or tfo lioM an ag em en t
T re asu ry
O pe rat ion s
O pe rat ion al
R iskM a nag em en t
R eg ula tor yC om pli an ce
G ui del ineC om p lian ce
M a rke t In fo rm atio n
(sw itc h) Op era tio n
Tra de r/B oo k
Ov ers igh t
M ar ketT rad ing
M ar ketEx ecu tio n
Pr og ramT rad ing
Au to ma tedT elle r
Cu sto m er C on tac tR ou tin g
Cu st om erSta tus
Cu sto m er C on tac tH an dle r
Ca ll Ce nt er(V RU )
Cu sto me rCo unt er/T elle r
Se lf S erv iceW e b
M ar ket Ass et/ Tr ustCu sto di al
S erv ice s
C lea rin g andSe ttle me nt
S ha reh ol derS erv ice s
F rau d/ AM LD ete cti on &
R es olu tio n
Cu sto m erA cc ou nti ng
Ov ers igh t
Ac cou ntRe con cil iat ion
Re wa rds
A dm ini str atio n
M ar ket As set
Va lua tio n & Pr icin g(M ar k t o M ar ket )
Po sit ion /B ala nc eM an ag em ent
C on su me rA cc oun tin g
Co rpo ra teA cc ou nti ng
Ca sh & C ur ren cy
Ha ndl ing
Inv est me nt
Fin an ceSer vic es
C on su me r
C red it Fac ilit yM a nag em en t
En titl em en t
Pr oce s sin g
Pa ym ent s
( In clF ee & Bill ing )
Ta xat ionAd mi nist rat ive
Se rvi ces
D epo sit o ry
R ece ipt s
S toc k L en din g
& R ep osMa rk et M a kin g
F und s/ Ma rk et
As setA dm ini str atio n
Un it T ru st
M ut ua l Fu nd
H ed ge Fu nd
In ve stm en tPo rtfo lio
M an ag em en t
In ves tm e ntP or tfo li o
Ad m inis tra tio n
In ve stm en tPo rtfo lio
Pla nn ing
P or tfo li oP erf orm an ce
A n aly si s
C ons um er
B an kin g
Tr ust
S erv ice s
Co ns um er
Len di ng
A u tho riz atio ns
( car ds)
e Tra din gP or tfol ioS erv ice s
Car ds
Fu lfill me nt
L ock - boxO per ati ons
C ons um er
Pr oc ess ingO ve rsig ht
B rok er edCo ns um er P ro du ct
C oo rd ina tio n
C he ckPr oc ess ing
F un ds Tr ans fer& Re mi tta nce
Ser vic es
Fi nan cia l
C ap tur e ( Ca rds )
M erc ha nt
Rel ati ons &Op era tio ns
R ea lEs tat e
Me rch an d iseFi nan ci ng
C or po rat e
P ro ces sin gO ve rsi gh t
S yn dic ateM ain ten an ce
& A dm in ist rati on
Co rpo ra teM &A & A dv iso ry
Ser vic es
T rad eF ina nc e S erv ice s
In ter na tio nalTr ad e
Ser vic es
Co rpo ra te
Len din g
B ank G ua ran tee s
C ashM ana ge me nt
Ser vic es
Pr im e Bro ke rag e
Ser vic es(Bu y S id e)
Inst ru me ntIss ua nce
D eb t/ Eq uity
I POPri vat eP lace m ent
F ina nci al Ma rke tA na lys is
Fi nan cia l
M ar ke tA na lys is
O ver sig ht
Q u ant ita tiveA na lys isS erv ice s
Ma rk et O rd er& Se rv ices
O ve rsi gh t
Tra de
Co nfi rm ati on& All oca tio n
Or der
M ana ge me nt
In ves tm ent /
Tra din gP oli cies & Pla nn in g
D eb t
Eq uit iesF X/ M M
D eri vat ive s &O ff -B ala nc e
sh ee t
C om mo di ties
Bu sin es s U nitT ax
Ad mi nis tra tion
F in anc ial
P la nni ng
Fin an ce & R iskM an age me nt
P lan nin g
Fin an ce & R iskM an age me ntO ve rsig ht
B usi nes s U ni tF in anc ial
Ad m inis tra tio n
Fin anc ial Co nt rol
& R epo rt ingO ve rsi ght
Bu sin es s U nit
A cc ou ntin g
B usi nes s U ni tF in anc ialO pe rat ion s
I nfo rm ati on D is sem in atio n
e -c ha nn el
P ro duc t
P er for ma nce O ver sig ht
Ac co un t Se rv ice s Pl ann ing
Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts
C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion
Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts
Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es
Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on
Busin
ess Develo
pment
Finance & Risk Management
Business
Infrastructure
Production
Interaction
O perational
Services
C ust om erS ale s & Se rvi cin g
Pla nn ing
C ust om erSa les & S er vic ing
O ver sig ht
Em p loy eePa yro ll & T ax
Em pl oy eeBe nef its
A d min ist rat ion
W or kfo rc e
T rai nin g &De ve lop me nt
Em plo ye e
A sse ssm en ts(R ecr uit me nt)
E mp lo yee S tat us
& Ref ere nceInf orm a tion
E mp lo yee
Tra ve l &Exp en ses
Hu ma n
Re so urc esO ver sig ht
Hu ma n Res ou rce sPo lici es &
Pla nn ing
Em p loy ee A ssig nm en t &
Us ag e a nal ysi s
Wo rk er Q ual ific atio n
& C er tific ati onA llia nc es
Pla nn ing &A na lys is
A llia nc esO ver sig ht
A llia nc esA dm ini str atio n
B u sin ess Un it P lan ni ng
B us ine ss Un itA dm in istr ati on
Bu sin ess Un itO ve rsi gh t
Bus ine ss Str a teg y
& En ter pri se P lan nin g &
A na lys is
G en era l Le dg er
(F ina nc ial S ta tem e nts )
C or por ate
Leg alS erv ice s
Bu sin ess
Sy ste msPl ann ing
B usi nes s
S yst em sO v ers igh t
B usi nes s &Sys tem s
Ar ch itec tur e
S yst em sO pe rat ion s
Kn ow led geE xch an ge
Sy ste ms
D ev elo pm en t a nd De plo ym en t
P ro duc tio n
A ss ura nc e(H el p D esk )
B us ine ss
P oli cie s &P roc edu re s
In tell ect ual
P rop er tyMa int ena nc e
Au dit &
Le ga l Co m plia nc e
B usi nes s D ev elo pm en t
Po lic ies & P lan nin g
S eg me n t
P lan ni n g& An aly s is
M ark et &Co mp eti tor
A na lys is
Ma rke tR es ear ch
B usi nes s
D ev elo pm en tO ver sig ht
M ark et Re sea rch
M an ag em ent& O ver sig ht
P rod uc tD ep lo ym ent
O ver sig ht
P rod uc tPo rt foli o
P lan nin g
Pro du ct D eve lo pm ent
P ro du ct D es ignO ver sig ht
Pro du ctB un dli n g
P rod uc tD ep lo ym ent
F un d/ Ma rk et
A ss et P lan ni ng& D eve lop m ent
Fun d & D eb t/E qu ity
In str um e ntO ve rsig h t
Cu st om er
P ort fol io P lan nin g
A cq ui siti on
P lan nin g ( Ad v/ Ext /In t)
C am pa ig nO ve rsig h t
( Ad v/ Ext /In t)
Cu st om erB eha vio rM od elin g
A dv er tisi ng
E xec ut io n
E xte rn a l C am pa ig nE xec ut io n
Cu st om erRe fer en ceInfo rm at ion
Cu st om erP ort fol io
O ver sig ht
C or po rat e Re lati on s
Po lici es &Pla nn ing
Co rpo rat eR ela tio nsh ip
M an age m ent
C or por ateR ela tio ns hip
A dm inis tra tio n
Co rpo rat e& Ins titu tio na l
Co m mu nic ati ons
S ta keh old erIn ve stm en t
R el atio ns
E xt ern al ( Inv est or)
R el atio ns
In te rna l
C am pa ignE xec uti on
S ale s
Su pp ortA dm in istr ati on
P ro duc t/ Sal es
Inv en tor yD ist rib uti on
C us tom e r
Rev iew s, Su rve ys& Re sea rc h
T ra ini ng &
A w are ne ss
Fa cili tiesM a int ena nc e
& O pe rat ion s
Fix ed As setReg ist er
Fa cil ityA dm ini str atio n
F ac iliti es &
P ro cu rem en tP ol icie s &
Pla nn ing
P ro cur em en t
Fac ilit ies &P ro cur em en t
Ov er sig ht
C us tom e rA gre em en ts
C us tom erCo nt act /E ven t
H ist ory
C us tom erCr edi t R atin g
E xe cut ion
C as e & Ex cep tio nH an dlin g
Ag re em ent &Re lat ion sh ip
O ve rsi gh t
C ust om erTra ns act ion
Co nso lid ato r
E ntit lem en t& Sal es
C us tom erRe lat ion sh ip
Ma na ge me nt
B rok er edP ro du ct
S ale s
U nde rw riti ng
Co rre spo nd entB an k
Ad min ist rat ion
Co rre sp ond en tP lan ni ng &O ve rsig ht
Bra nc h
N on - ca shI nve nto ry
Ad m inis tra tio n
C ha nn el O pe rat ion s
Net wo rkO ve rsi ght
O per ati on al
Ser vic esO ver sig ht
F ail sH and lin g
Op era tio ns Pla nn ing
C ou nte rpa rty
Ad m inis tra tio n
Ma rk etD ata /F eed
O pe rat ion
M ar ket A sse tM ai nte na nce
(C or por ate Ev ent s)
Re fer enc e a nd
Dir ect or y D ataM ain ten an ce
M ark et
In fo rm atio nM ain ten an ce
Ex ter nal Da ta
(IP ) P lan nin g &A sse ssm e nt
In for ma tio n
Pro vid er O ver sig ht &
Ad mi nist rat ion
A ge nc y / Br ok erCo mm iss ion s
Ad mi nis tra tion
Ag en cy &Br ok er
Ov er sigh t
Pro du cti on
Pla nn ing &An aly sis
Pr od uct ionO ve rsig ht
Co rr esp on den ce(in cl. sta tem en ts)
D oc um en tM a nag em en t
& A rch iv e
W ir e R oo m
F ina nci a l
O p era tio ns(A /C Re ce iva ble )
C oll ate ra lAd mi nis tra tio n
C ol lec tio ns& R eco ve ry
Cr edi t/M ar ginP oli cy & P lan nin g
Cr edi t/M ar gin
O ve rsig ht
M ark et
R eg ula tor yRe lati on s
A dm ini str atio n
E nte rp rise
P or tfo lioT ra cki ng
C ash F low /
M atu rity L add erM ain ten an ce
A sse t
S ecu rit iza tio n
E nte rp riseP or tfo lioO ve rsi ght
E nte rp riseP or tfo lio
P la nni ng
M ark etR isk & Sco rin g
M od els
E nte rp rise
P or tfo lioM an ag em en t
T re asu ry
O pe rat ion s
O pe rat ion al
R iskM a nag em en t
R eg ula tor yC om pli an ce
G ui del ineC om p lian ce
M a rke t In fo rm atio n
(sw itc h) Op era tio n
Tra de r/B oo k
Ov ers igh t
M ar ketT rad ing
M ar ketEx ecu tio n
Pr og ramT rad ing
Au to ma tedT elle r
Cu sto m er C on tac tR ou tin g
Cu st om erSta tus
Cu sto m er C on tac tH an dle r
Ca ll Ce nt er(V RU )
Cu sto me rCo unt er/T elle r
Se lf S erv iceW e b
M ar ket Ass et/ Tr ustCu sto di al
S erv ice s
C lea rin g andSe ttle me nt
S ha reh ol derS erv ice s
F rau d/ AM LD ete cti on &
R es olu tio n
Cu sto m erA cc ou nti ng
Ov ers igh t
Ac cou ntRe con cil iat ion
Re wa rds
A dm ini str atio n
M ar ket As set
Va lua tio n & Pr icin g(M ar k t o M ar ket )
Po sit ion /B ala nc eM an ag em ent
C on su me rA cc oun tin g
Co rpo ra teA cc ou nti ng
Ca sh & C ur ren cy
Ha ndl ing
Inv est me nt
Fin an ceSer vic es
C on su me r
C red it Fac ilit yM a nag em en t
En titl em en t
Pr oce s sin g
Pa ym ent s
( In clF ee & Bill ing )
Ta xat ionAd mi nist rat ive
Se rvi ces
D epo sit o ry
R ece ipt s
S toc k L en din g
& R ep osMa rk et M a kin g
F und s/ Ma rk et
As setA dm ini str atio n
Un it T ru st
M ut ua l Fu nd
H ed ge Fu nd
In ve stm en tPo rtfo lio
M an ag em en t
In ves tm e ntP or tfo li o
Ad m inis tra tio n
In ve stm en tPo rtfo lio
Pla nn ing
P or tfo li oP erf orm an ce
A n aly si s
C ons um er
B an kin g
Tr ust
S erv ice s
Co ns um er
Len di ng
A u tho riz atio ns
( car ds)
e Tra din gP or tfol ioS erv ice s
Car ds
Fu lfill me nt
L ock - boxO per ati ons
C ons um er
Pr oc ess ingO ve rsig ht
B rok er edCo ns um er P ro du ct
C oo rd ina tio n
C he ckPr oc ess ing
F un ds Tr ans fer& Re mi tta nce
Ser vic es
Fi nan cia l
C ap tur e ( Ca rds )
M erc ha nt
Rel ati ons &Op era tio ns
R ea lEs tat e
Me rch an d iseFi nan ci ng
C or po rat e
P ro ces sin gO ve rsi gh t
S yn dic ateM ain ten an ce
& A dm in ist rati on
Co rpo ra teM &A & A dv iso ry
Ser vic es
T rad eF ina nc e S erv ice s
In ter na tio nalTr ad e
Ser vic es
Co rpo ra te
Len din g
B ank G ua ran tee s
C ashM ana ge me nt
Ser vic es
Pr im e Bro ke rag e
Ser vic es(Bu y S id e)
Inst ru me ntIss ua nce
D eb t/ Eq uity
I POPri vat eP lace m ent
F ina nci al Ma rke tA na lys is
Fi nan cia l
M ar ke tA na lys is
O ver sig ht
Q u ant ita tiveA na lys isS erv ice s
Ma rk et O rd er& Se rv ices
O ve rsi gh t
Tra de
Co nfi rm ati on& All oca tio n
Or der
M ana ge me nt
In ves tm ent /
Tra din gP oli cies & Pla nn in g
D eb t
Eq uit iesF X/ M M
D eri vat ive s &O ff -B ala nc e
sh ee t
C om mo di ties
Bu sin es s U nitT ax
Ad mi nis tra tion
F in anc ial
P la nni ng
Fin an ce & R iskM an age me nt
P lan nin g
Fin an ce & R iskM an age me ntO ve rsig ht
B usi nes s U ni tF in anc ial
Ad m inis tra tio n
Fin anc ial Co nt rol
& R epo rt ingO ve rsi ght
Bu sin es s U nit
A cc ou ntin g
B usi nes s U ni tF in anc ialO pe rat ion s
I nfo rm ati on D is sem in atio n
e -c ha nn el
P ro duc t
P er for ma nce O ver sig ht
Ac co un t Se rv ice s Pl ann ing
Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts
C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion
Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts
Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es
Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on
Business Analyst
Soluti on Archi tect
Data Modeler
Process Modeler
Project Manager
Information Framew ork (IFW)
Data M odels P rocess Models Services Models
Model Repository
R enovateRestru ct ure
Data Collection and Verif ication
Data Analysis
OpportunityI dentif ication
Planning and
Discovery
Pri oritizedRecomm en dations
Applic atio n Portfo lio Assessmen t
Client’s– Current Appli cation Portfolio – Business & IT Strategy – Techni cal Architecture & Standards– Current & Target Enterprise Architecture
Rational ize
Re prioritiz e
Relocate
inputs
2
PortfolioManagement & Transformati on
Framework for M anagem en t & Governan ce
Direction & Planning Design & Validation Construction Deploy & Manage
SOA Architecture
Process & Information Modeler
Legacy Assets AnalyzerApplication Portfolio Analyzer
Component Business Modeler
Runtime Environment
Candidate Service Model
Business Business Logic Logic
ServiceService
UI
IP
Data AccessI/O I/O
RoutinesRoutines
DatabaseDatabase
Web ServicesInterfaces
UIControlData
App Mngt.App Mngt.ServiceService
Rich ClientRich Client
UI ServicesUI Services
Workflow Bu siness Rules
Modernization Methods
Top Down Approach
Bottom Up Approach
Renovated legacy applications in new environment
Legacy Assets Analysis - a partire dall’Application Portfolio Analysis viene effettuato l’inventario delle componenti applicative in termini di volumi e metriche di qualità del software, vengono censite le business rules ed mappati i “servizi” supportati dalle singole componenti applicative.
Business Rules Extraction and Services Mapping Per ogni applicazione vengono mappati i servizi potenziali definiti nel Service Model a fronte dell’analisi top-down dei processi, vengono estratte le business rules associate e analizzate in termini di input/output, di chiamanti/chiamati, di tabelle database accedute e di potenziali sovrapposizioni o duplicazioni.
A fronte dei questa attività viene prodotto l’elenco dei servizi candidati rispetto ai componenti di business e componenti applicative oggetto della trasformazione dei processi.
Deliverable: Business Rules Report
+ Candidate Service List
7
Legacy Assets DiscoveryPer ogni applicazione viene prodotto un inventario delle componenti software (i.e programs, JCL, copy, DB, …), vengono misurate metriche di qualità / performance (i.e. complexity, maintainability, …), vengono analizzate le interfacce e le relazioni tra componenti/funzionalità applicative.
Deliverable: Inventory and Software Quality reports
+ Application Component Map
6
Master DataHighLowconsolidateDuplicateProduct lookupFunc 2
Master DataLowLowNo ChangeRedundantCustomer status Func 4App 6
Master DataLowHighRetireDuplicateproduct lookup Func 3App 19
ProdcutDevelopment
Product Bundling
Relationship Management
Customer Behavior Modeling
Entitlement & Sales
Critical Business
Component
SOAMediumHighRestructureOver extension
Segmentation LogicFunc 3
IntegrationLowMediumConsolidateDuplicateMatching customer Func 2
SOALowMediumIntegrateDuplicateInterest calculationFunc 4
Master DataLowMediumRetireRedundantMatchingFunc 3
SOAHighHighConsolidateDuplicateRate calculationFunc 2
Customer profile
Get customer view
Fee Calculation
Description
3rd Party AppLowHighNew Development
Gap5
SOALowHighNew Development
Gap4
SOAHighLowIntegrateDuplicateFunc 1App 53
Medium
High
Business Criticality
Low
Medium
Ease of Execution
2
1
#
SOA ConsolidateDuplicateFunc 1App2
Master DataUpgradeGapFunc 1App 3App 6App 1
Architectural Dependency
ActionCategoryFunctionalityApplication
Master DataHighLowconsolidateDuplicateProduct lookupFunc 2
Master DataLowLowNo ChangeRedundantCustomer status Func 4App 6
Master DataLowHighRetireDuplicateproduct lookup Func 3App 19
ProdcutDevelopment
Product Bundling
Relationship Management
Customer Behavior Modeling
Entitlement & Sales
Critical Business
Component
SOAMediumHighRestructureOver extension
Segmentation LogicFunc 3
IntegrationLowMediumConsolidateDuplicateMatching customer Func 2
SOALowMediumIntegrateDuplicateInterest calculationFunc 4
Master DataLowMediumRetireRedundantMatchingFunc 3
SOAHighHighConsolidateDuplicateRate calculationFunc 2
Customer profile
Get customer view
Fee Calculation
Description
3rd Party AppLowHighNew Development
Gap5
SOALowHighNew Development
Gap4
SOAHighLowIntegrateDuplicateFunc 1App 53
Medium
High
Business Criticality
Low
Medium
Ease of Execution
2
1
#
SOA ConsolidateDuplicateFunc 1App2
Master DataUpgradeGapFunc 1App 3App 6App 1
Architectural Dependency
ActionCategoryFunctionalityApplication
List of Candidate Business ServicesRestructure Customer Loan
- Accumulate Customer Statistics- Accumulate Past Due Statistics- Accumulate Unsuccessful AR Repayment Status- Calculate Collateral Margin- Calculate Portfolio Risk- Calculate Fees- Calculate Interest Rate- Check Customer Status- Check Credit Report- Check Loan Portfolio Analysis Requirement- Evaluate Operational Risk- Generate Credit Risk Report- Post Qualified Arrangement- Check Credit Policy- Check Lending Policy- Verify IP Access Authority Details- Generate Credit Risk report
CompositeService example
AtomicService example
Service Identification from ApplicationAnalysis (bottom-up)
Operations
Distribution
Insigh
t
Risk / Financial Management
Infrastructure
Manufacturing
GeneralLedger
FinancialConsolidation
FixedAsset Register
Collections& Recovery
Asset &LiabilityTracking
TreasuryTrading
AssetSecuritization
CreditPolicy & Planning
Audit & LegalCompliance
Relationship& Credit Oversight
FinancialPolicies& Plans
Risk Management Oversight
FinancialControl
Risk ManagementPolicy & Plans
Asset &Liability Policy
& Planning
SecuritizationDecisioning
Asset &Liability
Oversight
FacilitiesMaintenance& Operations
SystemsDevelopment &
Deployment
BusinessUnit
Administration
StaffAdministration
ContactRouting
Entitlement & Sales
ContactHandler
Commissions
CollateralHandling
RelationshipManagement
RewardsAdministration PaymentsCustomer
Accounting
SystemsOperations
Sales Support
InternalCampaigns
MerchantOperations
ProductDevelopment
MarketResearch
MarketAnalysis
CustomerPortfolio &Analysis
ProductServicesPlanning
AccountServicesPlanning
CustomerBehavior Modeling
Business UnitPlanning
Case & ExceptionHandling
Sales/Servicing
Administration
ProductOperationsOversight
ProductServices
Oversight
Fraud/AMLDetection
AccountServices
Oversight
ProductDistributionOversight
ProductTracking
Segment Analysis& Planning
AcquisitionPlanning
Product DesignOversight
Product PortfolioPlanning
ProductBundling
Branch Non-cashInventory
InformationDissemination
E-Channel Operations
FinancialCapture(Cards)
ProductionAssurance
Training &Awareness
Contact/EventHistory
CustomerStatus
CreditAdministration
Correspondence
DocumentManagement
& Archive
CustomerAgreements
CardFulfilment
ConsumerFinance Fulfilment
ConsumerLending Fulfillment
DDAFulfilment
Transaction Consolidator
Authorizations
FinancialFacility
ExternalCampaignExecution
Market ing& Advertising
ProductDeploymentSystems Planning External Relations
CustomerSale &Servicing
Planning
ProductFulfillmentPlanning
Business &Systems
Architecture
CampaignOversight
ApplicationProcessingOvers ight
Cash &CurrencyHandling
BusinessUnit Tracking
BranchNetwork
Operations
Operations
Distribution
Insigh
t
Risk / Financial Management
Infrastructure
Manufacturing
GeneralLedger
FinancialConsolidation
FixedAsset Register
Collections& Recovery
Asset &LiabilityTracking
TreasuryTrading
AssetSecuritization
CreditPolicy & Planning
Audit & LegalCompliance
Relationship& Credit Oversight
FinancialPolicies& Plans
Risk Management Oversight
FinancialControl
Risk ManagementPolicy & Plans
Asset &Liability Policy
& Planning
SecuritizationDecisioning
Asset &Liability
Oversight
FacilitiesMaintenance& Operations
SystemsDevelopment &
Deployment
BusinessUnit
Administration
StaffAdministration
ContactRouting
Entitlement & Sales
ContactHandler
Commissions
CollateralHandling
RelationshipManagement
RewardsAdministration PaymentsCustomer
Accounting
SystemsOperations
Sales Support
InternalCampaigns
MerchantOperations
ProductDevelopment
MarketResearch
MarketAnalysis
CustomerPortfolio &Analysis
ProductServicesPlanning
AccountServicesPlanning
CustomerBehavior Modeling
Business UnitPlanning
Case & ExceptionHandling
Sales/Servicing
Administration
ProductOperationsOversight
ProductServices
Oversight
Fraud/AMLDetection
AccountServices
Oversight
ProductDistributionOversight
ProductTracking
Segment Analysis& Planning
AcquisitionPlanning
Product DesignOversight
Product PortfolioPlanning
ProductBundling
Branch Non-cashInventory
InformationDissemination
E-Channel Operations
FinancialCapture(Cards)
ProductionAssurance
Training &Awareness
Contact/EventHistory
CustomerStatus
CreditAdministration
Correspondence
DocumentManagement
& Archive
CustomerAgreements
CardFulfilment
ConsumerFinance Fulfilment
ConsumerLending Fulfillment
DDAFulfilment
Transaction Consolidator
Authorizations
FinancialFacility
ExternalCampaignExecution
Market ing& Advertising
ProductDeploymentSystems Planning External Relations
CustomerSale &Servicing
Planning
ProductFulfillmentPlanning
Business &Systems
Architecture
CampaignOversight
ApplicationProcessingOvers ight
Cash &CurrencyHandling
BusinessUnit Tracking
BranchNetwork
Operations
Service Identification from Process Modelling (top-down)
Master DataHighLowconsolidateDuplicateProduct lookupFunc 2
Master DataLowLowNo ChangeRedundantCustomer status Func 4App 6
Master DataLowHighRetireDuplicateproduct lookup Func 3App 19
ProdcutDevelopment
Product Bundling
Relationship Management
Customer Behavior Modeling
Entitlement & Sales
Critical Business
Component
SOAMediumHighRestructureOver extension
Segmentation LogicFunc 3
IntegrationLowMediumConsolidateDuplicateMatching customer Func 2
SOALowMediumIntegrateDuplicateInterest calculationFunc 4
Master DataLowMediumRetireRedundantMatchingFunc 3
SOAHighHighConsolidateDuplicateRate calculationFunc 2
Customer profile
Get customer view
Fee Calculation
Description
3rd Party AppLowHighNew Development
Gap5
SOALowHighNew Development
Gap4
SOAHighLowIntegrateDuplicateFunc 1App 53
Medium
High
Business Criticality
Low
Medium
Ease of Execution
2
1
#
SOA ConsolidateDuplicateFunc 1App2
Master DataUpgradeGapFunc 1App 3App 6App 1
Architectural Dependency
ActionCategoryFunctionalityApplication
Master DataHighLowconsolidateDuplicateProduct lookupFunc 2
Master DataLowLowNo ChangeRedundantCustomer status Func 4App 6
Master DataLowHighRetireDuplicateproduct lookup Func 3App 19
ProdcutDevelopment
Product Bundling
Relationship Management
Customer Behavior Modeling
Entitlement & Sales
Critical Business
Component
SOAMediumHighRestructureOver extension
Segmentation LogicFunc 3
IntegrationLowMediumConsolidateDuplicateMatching customer Func 2
SOALowMediumIntegrateDuplicateInterest calculationFunc 4
Master DataLowMediumRetireRedundantMatchingFunc 3
SOAHighHighConsolidateDuplicateRate calculationFunc 2
Customer profile
Get customer view
Fee Calculation
Description
3rd Party AppLowHighNew Development
Gap5
SOALowHighNew Development
Gap4
SOAHighLowIntegrateDuplicateFunc 1App 53
Medium
High
Business Criticality
Low
Medium
Ease of Execution
2
1
#
SOA ConsolidateDuplicateFunc 1App2
Master DataUpgradeGapFunc 1App 3App 6App 1
Architectural Dependency
ActionCategoryFunctionalityApplication
List of Candidate Business ServicesRestructure Customer Loan
- Accumulate Customer Statistics- Accumulate Past Due Statistics- Accumulate Unsuccessful AR Repayment Status- Calculate Collateral Margin- Calculate Portfolio Risk- Calculate Fees- Calculate Interest Rate- Check Customer Status- Check Credit Report- Check Loan Portfolio Analysis Requirement- Evaluate Operational Risk- Generate Credit Risk Report- Post Qualified Arrangement- Check Credit Policy- Check Lending Policy- Verify IP Access Authority Details- Generate Credit Risk report
CompositeService example
AtomicService example
Service Identification from ApplicationAnalysis (bottom-up)
Operations
Distribution
Insigh
t
Risk / Financial Management
Infrastructure
Manufacturing
GeneralLedger
FinancialConsolidation
FixedAsset Register
Collections& Recovery
Asset &LiabilityTracking
TreasuryTrading
AssetSecuritization
CreditPolicy & Planning
Audit & LegalCompliance
Relationship& Credit Oversight
FinancialPolicies& Plans
Risk Management Oversight
FinancialControl
Risk ManagementPolicy & Plans
Asset &Liability Policy
& Planning
SecuritizationDecisioning
Asset &Liability
Oversight
FacilitiesMaintenance& Operations
SystemsDevelopment &
Deployment
BusinessUnit
Administration
StaffAdministration
ContactRouting
Entitlement & Sales
ContactHandler
Commissions
CollateralHandling
RelationshipManagement
RewardsAdministration PaymentsCustomer
Accounting
SystemsOperations
Sales Support
InternalCampaigns
MerchantOperations
ProductDevelopment
MarketResearch
MarketAnalysis
CustomerPortfolio &Analysis
ProductServicesPlanning
AccountServicesPlanning
CustomerBehavior Modeling
Business UnitPlanning
Case & ExceptionHandling
Sales/Servicing
Administration
ProductOperationsOversight
ProductServices
Oversight
Fraud/AMLDetection
AccountServices
Oversight
ProductDistributionOversight
ProductTracking
Segment Analysis& Planning
AcquisitionPlanning
Product DesignOversight
Product PortfolioPlanning
ProductBundling
Branch Non-cashInventory
InformationDissemination
E-Channel Operations
FinancialCapture(Cards)
ProductionAssurance
Training &Awareness
Contact/EventHistory
CustomerStatus
CreditAdministration
Correspondence
DocumentManagement
& Archive
CustomerAgreements
CardFulfilment
ConsumerFinance Fulfilment
ConsumerLending Fulfillment
DDAFulfilment
Transaction Consolidator
Authorizations
FinancialFacility
ExternalCampaignExecution
Market ing& Advertising
ProductDeploymentSystems Planning External Relations
CustomerSale &Servicing
Planning
ProductFulfillmentPlanning
Business &Systems
Architecture
CampaignOversight
ApplicationProcessingOvers ight
Cash &CurrencyHandling
BusinessUnit Tracking
BranchNetwork
Operations
Operations
Distribution
Insigh
t
Risk / Financial Management
Infrastructure
Manufacturing
GeneralLedger
FinancialConsolidation
FixedAsset Register
Collections& Recovery
Asset &LiabilityTracking
TreasuryTrading
AssetSecuritization
CreditPolicy & Planning
Audit & LegalCompliance
Relationship& Credit Oversight
FinancialPolicies& Plans
Risk Management Oversight
FinancialControl
Risk ManagementPolicy & Plans
Asset &Liability Policy
& Planning
SecuritizationDecisioning
Asset &Liability
Oversight
FacilitiesMaintenance& Operations
SystemsDevelopment &
Deployment
BusinessUnit
Administration
StaffAdministration
ContactRouting
Entitlement & Sales
ContactHandler
Commissions
CollateralHandling
RelationshipManagement
RewardsAdministration PaymentsCustomer
Accounting
SystemsOperations
Sales Support
InternalCampaigns
MerchantOperations
ProductDevelopment
MarketResearch
MarketAnalysis
CustomerPortfolio &Analysis
ProductServicesPlanning
AccountServicesPlanning
CustomerBehavior Modeling
Business UnitPlanning
Case & ExceptionHandling
Sales/Servicing
Administration
ProductOperationsOversight
ProductServices
Oversight
Fraud/AMLDetection
AccountServices
Oversight
ProductDistributionOversight
ProductTracking
Segment Analysis& Planning
AcquisitionPlanning
Product DesignOversight
Product PortfolioPlanning
ProductBundling
Branch Non-cashInventory
InformationDissemination
E-Channel Operations
FinancialCapture(Cards)
ProductionAssurance
Training &Awareness
Contact/EventHistory
CustomerStatus
CreditAdministration
Correspondence
DocumentManagement
& Archive
CustomerAgreements
CardFulfilment
ConsumerFinance Fulfilment
ConsumerLending Fulfillment
DDAFulfilment
Transaction Consolidator
Authorizations
FinancialFacility
ExternalCampaignExecution
Market ing& Advertising
ProductDeploymentSystems Planning External Relations
CustomerSale &Servicing
Planning
ProductFulfillmentPlanning
Business &Systems
Architecture
CampaignOversight
ApplicationProcessingOvers ight
Cash &CurrencyHandling
BusinessUnit Tracking
BranchNetwork
Operations
Service Identification from Process Modelling (top-down)
Identificazione dei servizi candidati alla modernizzazione
Busin
ess Develo
pment
Finance & Risk Management
Business
Infrastructure
Production
Interaction
O perational
Services
C ust om erS ale s & Se rvi cin g
Pla nn ing
C ust om erSa les & S er vic ing
O ver sig ht
Em p loy eePa yro ll & T ax
Em pl oy eeBe nef its
A d min ist rat ion
W or kfo rc e
T rai nin g &De ve lop me nt
Em plo ye e
A sse ssm en ts(R ecr uit me nt)
E mp lo yee S tat us
& Ref ere nceInf orm a tion
E mp lo yee
Tra ve l &Exp en ses
Hu ma n
Re so urc esO ver sig ht
Hu ma n Res ou rce sPo lici es &
Pla nn ing
Em p loy ee A ssig nm en t &
Us ag e a nal ysi s
Wo rk er Q ual ific atio n
& C er tific ati onA llia nc es
Pla nn ing &A na lys is
A llia nc esO ver sig ht
A llia nc esA dm ini str atio n
B u sin ess Un it P lan ni ng
B us ine ss Un itA dm in istr ati on
Bu sin ess Un itO ve rsi gh t
Bus ine ss Str a teg y
& En ter pri se P lan nin g &
A na lys is
G en era l Le dg er
(F ina nc ial S ta tem e nts )
C or por ate
Leg alS erv ice s
Bu sin ess
Sy ste msPl ann ing
B usi nes s
S yst em sO v ers igh t
B usi nes s &Sys tem s
Ar ch itec tur e
S yst em sO pe rat ion s
Kn ow led geE xch an ge
Sy ste ms
D ev elo pm en t a nd De plo ym en t
P ro duc tio n
A ss ura nc e(H el p D esk )
B us ine ss
P oli cie s &P roc edu re s
In tell ect ual
P rop er tyMa int ena nc e
Au dit &
Le ga l Co m plia nc e
B usi nes s D ev elo pm en t
Po lic ies & P lan nin g
S eg me n t
P lan ni n g& An aly s is
M ark et &Co mp eti tor
A na lys is
Ma rke tR es ear ch
B usi nes s
D ev elo pm en tO ver sig ht
M ark et Re sea rch
M an ag em ent& O ver sig ht
P rod uc tD ep lo ym ent
O ver sig ht
P rod uc tPo rt foli o
P lan nin g
Pro du ct D eve lo pm ent
P ro du ct D es ignO ver sig ht
Pro du ctB un dli n g
P rod uc tD ep lo ym ent
F un d/ Ma rk et
A ss et P lan ni ng& D eve lop m ent
Fun d & D eb t/E qu ity
In str um e ntO ve rsig h t
Cu st om er
P ort fol io P lan nin g
A cq ui siti on
P lan nin g ( Ad v/ Ext /In t)
C am pa ig nO ve rsig h t
( Ad v/ Ext /In t)
Cu st om erB eha vio rM od elin g
A dv er tisi ng
E xec ut io n
E xte rn a l C am pa ig nE xec ut io n
Cu st om erRe fer en ceInfo rm at ion
Cu st om erP ort fol io
O ver sig ht
C or po rat e Re lati on s
Po lici es &Pla nn ing
Co rpo rat eR ela tio nsh ip
M an age m ent
C or por ateR ela tio ns hip
A dm inis tra tio n
Co rpo rat e& Ins titu tio na l
Co m mu nic ati ons
S ta keh old erIn ve stm en t
R el atio ns
E xt ern al ( Inv est or)
R el atio ns
In te rna l
C am pa ignE xec uti on
S ale s
Su pp ortA dm in istr ati on
P ro duc t/ Sal es
Inv en tor yD ist rib uti on
C us tom e r
Rev iew s, Su rve ys& Re sea rc h
T ra ini ng &
A w are ne ss
Fa cili tiesM a int ena nc e
& O pe rat ion s
Fix ed As setReg ist er
Fa cil ityA dm ini str atio n
F ac iliti es &
P ro cu rem en tP ol icie s &
Pla nn ing
P ro cur em en t
Fac ilit ies &P ro cur em en t
Ov er sig ht
C us tom e rA gre em en ts
C us tom erCo nt act /E ven t
H ist ory
C us tom erCr edi t R atin g
E xe cut ion
C as e & Ex cep tio nH an dlin g
Ag re em ent &Re lat ion sh ip
O ve rsi gh t
C ust om erTra ns act ion
Co nso lid ato r
E ntit lem en t& Sal es
C us tom erRe lat ion sh ip
Ma na ge me nt
B rok er edP ro du ct
S ale s
U nde rw riti ng
Co rre spo nd entB an k
Ad min ist rat ion
Co rre sp ond en tP lan ni ng &O ve rsig ht
Bra nc h
N on - ca shI nve nto ry
Ad m inis tra tio n
C ha nn el O pe rat ion s
Net wo rkO ve rsi ght
O per ati on al
Ser vic esO ver sig ht
F ail sH and lin g
Op era tio ns Pla nn ing
C ou nte rpa rty
Ad m inis tra tio n
Ma rk etD ata /F eed
O pe rat ion
M ar ket A sse tM ai nte na nce
(C or por ate Ev ent s)
Re fer enc e a nd
Dir ect or y D ataM ain ten an ce
M ark et
In fo rm atio nM ain ten an ce
Ex ter nal Da ta
(IP ) P lan nin g &A sse ssm e nt
In for ma tio n
Pro vid er O ver sig ht &
Ad mi nist rat ion
A ge nc y / Br ok erCo mm iss ion s
Ad mi nis tra tion
Ag en cy &Br ok er
Ov er sigh t
Pro du cti on
Pla nn ing &An aly sis
Pr od uct ionO ve rsig ht
Co rr esp on den ce(in cl. sta tem en ts)
D oc um en tM a nag em en t
& A rch iv e
W ir e R oo m
F ina nci a l
O p era tio ns(A /C Re ce iva ble )
C oll ate ra lAd mi nis tra tio n
C ol lec tio ns& R eco ve ry
Cr edi t/M ar ginP oli cy & P lan nin g
Cr edi t/M ar gin
O ve rsig ht
M ark et
R eg ula tor yRe lati on s
A dm ini str atio n
E nte rp rise
P or tfo lioT ra cki ng
C ash F low /
M atu rity L add erM ain ten an ce
A sse t
S ecu rit iza tio n
E nte rp riseP or tfo lioO ve rsi ght
E nte rp riseP or tfo lio
P la nni ng
M ark etR isk & Sco rin g
M od els
E nte rp rise
P or tfo lioM an ag em en t
T re asu ry
O pe rat ion s
O pe rat ion al
R iskM a nag em en t
R eg ula tor yC om pli an ce
G ui del ineC om p lian ce
M a rke t In fo rm atio n
(sw itc h) Op era tio n
Tra de r/B oo k
Ov ers igh t
M ar ketT rad ing
M ar ketEx ecu tio n
Pr og ramT rad ing
Au to ma tedT elle r
Cu sto m er C on tac tR ou tin g
Cu st om erSta tus
Cu sto m er C on tac tH an dle r
Ca ll Ce nt er(V RU )
Cu sto me rCo unt er/T elle r
Se lf S erv iceW e b
M ar ket Ass et/ Tr ustCu sto di al
S erv ice s
C lea rin g andSe ttle me nt
S ha reh ol derS erv ice s
F rau d/ AM LD ete cti on &
R es olu tio n
Cu sto m erA cc ou nti ng
Ov ers igh t
Ac cou ntRe con cil iat ion
Re wa rds
A dm ini str atio n
M ar ket As set
Va lua tio n & Pr icin g(M ar k t o M ar ket )
Po sit ion /B ala nc eM an ag em ent
C on su me rA cc oun tin g
Co rpo ra teA cc ou nti ng
Ca sh & C ur ren cy
Ha ndl ing
Inv est me nt
Fin an ceSer vic es
C on su me r
C red it Fac ilit yM a nag em en t
En titl em en t
Pr oce s sin g
Pa ym ent s
( In clF ee & Bill ing )
Ta xat ionAd mi nist rat ive
Se rvi ces
D epo sit o ry
R ece ipt s
S toc k L en din g
& R ep osMa rk et M a kin g
F und s/ Ma rk et
As setA dm ini str atio n
Un it T ru st
M ut ua l Fu nd
H ed ge Fu nd
In ve stm en tPo rtfo lio
M an ag em en t
In ves tm e ntP or tfo li o
Ad m inis tra tio n
In ve stm en tPo rtfo lio
Pla nn ing
P or tfo li oP erf orm an ce
A n aly si s
C ons um er
B an kin g
Tr ust
S erv ice s
Co ns um er
Len di ng
A u tho riz atio ns
( car ds)
e Tra din gP or tfol ioS erv ice s
Car ds
Fu lfill me nt
L ock - boxO per ati ons
C ons um er
Pr oc ess ingO ve rsig ht
B rok er edCo ns um er P ro du ct
C oo rd ina tio n
C he ckPr oc ess ing
F un ds Tr ans fer& Re mi tta nce
Ser vic es
Fi nan cia l
C ap tur e ( Ca rds )
M erc ha nt
Rel ati ons &Op era tio ns
R ea lEs tat e
Me rch an d iseFi nan ci ng
C or po rat e
P ro ces sin gO ve rsi gh t
S yn dic ateM ain ten an ce
& A dm in ist rati on
Co rpo ra teM &A & A dv iso ry
Ser vic es
T rad eF ina nc e S erv ice s
In ter na tio nalTr ad e
Ser vic es
Co rpo ra te
Len din g
B ank G ua ran tee s
C ashM ana ge me nt
Ser vic es
Pr im e Bro ke rag e
Ser vic es(Bu y S id e)
Inst ru me ntIss ua nce
D eb t/ Eq uity
I POPri vat eP lace m ent
F ina nci al Ma rke tA na lys is
Fi nan cia l
M ar ke tA na lys is
O ver sig ht
Q u ant ita tiveA na lys isS erv ice s
Ma rk et O rd er& Se rv ices
O ve rsi gh t
Tra de
Co nfi rm ati on& All oca tio n
Or der
M ana ge me nt
In ves tm ent /
Tra din gP oli cies & Pla nn in g
D eb t
Eq uit iesF X/ M M
D eri vat ive s &O ff -B ala nc e
sh ee t
C om mo di ties
Bu sin es s U nitT ax
Ad mi nis tra tion
F in anc ial
P la nni ng
Fin an ce & R iskM an age me nt
P lan nin g
Fin an ce & R iskM an age me ntO ve rsig ht
B usi nes s U ni tF in anc ial
Ad m inis tra tio n
Fin anc ial Co nt rol
& R epo rt ingO ve rsi ght
Bu sin es s U nit
A cc ou ntin g
B usi nes s U ni tF in anc ialO pe rat ion s
I nfo rm ati on D is sem in atio n
e -c ha nn el
P ro duc t
P er for ma nce O ver sig ht
Ac co un t Se rv ice s Pl ann ing
Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts
C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion
Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts
Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es
Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on
Busin
ess Develo
pment
Finance & Risk Management
Business
Infrastructure
Production
Interaction
O perational
Services
C ust om erS ale s & Se rvi cin g
Pla nn ing
C ust om erSa les & S er vic ing
O ver sig ht
Em p loy eePa yro ll & T ax
Em pl oy eeBe nef its
A d min ist rat ion
W or kfo rc e
T rai nin g &De ve lop me nt
Em plo ye e
A sse ssm en ts(R ecr uit me nt)
E mp lo yee S tat us
& Ref ere nceInf orm a tion
E mp lo yee
Tra ve l &Exp en ses
Hu ma n
Re so urc esO ver sig ht
Hu ma n Res ou rce sPo lici es &
Pla nn ing
Em p loy ee A ssig nm en t &
Us ag e a nal ysi s
Wo rk er Q ual ific atio n
& C er tific ati onA llia nc es
Pla nn ing &A na lys is
A llia nc esO ver sig ht
A llia nc esA dm ini str atio n
B u sin ess Un it P lan ni ng
B us ine ss Un itA dm in istr ati on
Bu sin ess Un itO ve rsi gh t
Bus ine ss Str a teg y
& En ter pri se P lan nin g &
A na lys is
G en era l Le dg er
(F ina nc ial S ta tem e nts )
C or por ate
Leg alS erv ice s
Bu sin ess
Sy ste msPl ann ing
B usi nes s
S yst em sO v ers igh t
B usi nes s &Sys tem s
Ar ch itec tur e
S yst em sO pe rat ion s
Kn ow led geE xch an ge
Sy ste ms
D ev elo pm en t a nd De plo ym en t
P ro duc tio n
A ss ura nc e(H el p D esk )
B us ine ss
P oli cie s &P roc edu re s
In tell ect ual
P rop er tyMa int ena nc e
Au dit &
Le ga l Co m plia nc e
B usi nes s D ev elo pm en t
Po lic ies & P lan nin g
S eg me n t
P lan ni n g& An aly s is
M ark et &Co mp eti tor
A na lys is
Ma rke tR es ear ch
B usi nes s
D ev elo pm en tO ver sig ht
M ark et Re sea rch
M an ag em ent& O ver sig ht
P rod uc tD ep lo ym ent
O ver sig ht
P rod uc tPo rt foli o
P lan nin g
Pro du ct D eve lo pm ent
P ro du ct D es ignO ver sig ht
Pro du ctB un dli n g
P rod uc tD ep lo ym ent
F un d/ Ma rk et
A ss et P lan ni ng& D eve lop m ent
Fun d & D eb t/E qu ity
In str um e ntO ve rsig h t
Cu st om er
P ort fol io P lan nin g
A cq ui siti on
P lan nin g ( Ad v/ Ext /In t)
C am pa ig nO ve rsig h t
( Ad v/ Ext /In t)
Cu st om erB eha vio rM od elin g
A dv er tisi ng
E xec ut io n
E xte rn a l C am pa ig nE xec ut io n
Cu st om erRe fer en ceInfo rm at ion
Cu st om erP ort fol io
O ver sig ht
C or po rat e Re lati on s
Po lici es &Pla nn ing
Co rpo rat eR ela tio nsh ip
M an age m ent
C or por ateR ela tio ns hip
A dm inis tra tio n
Co rpo rat e& Ins titu tio na l
Co m mu nic ati ons
S ta keh old erIn ve stm en t
R el atio ns
E xt ern al ( Inv est or)
R el atio ns
In te rna l
C am pa ignE xec uti on
S ale s
Su pp ortA dm in istr ati on
P ro duc t/ Sal es
Inv en tor yD ist rib uti on
C us tom e r
Rev iew s, Su rve ys& Re sea rc h
T ra ini ng &
A w are ne ss
Fa cili tiesM a int ena nc e
& O pe rat ion s
Fix ed As setReg ist er
Fa cil ityA dm ini str atio n
F ac iliti es &
P ro cu rem en tP ol icie s &
Pla nn ing
P ro cur em en t
Fac ilit ies &P ro cur em en t
Ov er sig ht
C us tom e rA gre em en ts
C us tom erCo nt act /E ven t
H ist ory
C us tom erCr edi t R atin g
E xe cut ion
C as e & Ex cep tio nH an dlin g
Ag re em ent &Re lat ion sh ip
O ve rsi gh t
C ust om erTra ns act ion
Co nso lid ato r
E ntit lem en t& Sal es
C us tom erRe lat ion sh ip
Ma na ge me nt
B rok er edP ro du ct
S ale s
U nde rw riti ng
Co rre spo nd entB an k
Ad min ist rat ion
Co rre sp ond en tP lan ni ng &O ve rsig ht
Bra nc h
N on - ca shI nve nto ry
Ad m inis tra tio n
C ha nn el O pe rat ion s
Net wo rkO ve rsi ght
O per ati on al
Ser vic esO ver sig ht
F ail sH and lin g
Op era tio ns Pla nn ing
C ou nte rpa rty
Ad m inis tra tio n
Ma rk etD ata /F eed
O pe rat ion
M ar ket A sse tM ai nte na nce
(C or por ate Ev ent s)
Re fer enc e a nd
Dir ect or y D ataM ain ten an ce
M ark et
In fo rm atio nM ain ten an ce
Ex ter nal Da ta
(IP ) P lan nin g &A sse ssm e nt
In for ma tio n
Pro vid er O ver sig ht &
Ad mi nist rat ion
A ge nc y / Br ok erCo mm iss ion s
Ad mi nis tra tion
Ag en cy &Br ok er
Ov er sigh t
Pro du cti on
Pla nn ing &An aly sis
Pr od uct ionO ve rsig ht
Co rr esp on den ce(in cl. sta tem en ts)
D oc um en tM a nag em en t
& A rch iv e
W ir e R oo m
F ina nci a l
O p era tio ns(A /C Re ce iva ble )
C oll ate ra lAd mi nis tra tio n
C ol lec tio ns& R eco ve ry
Cr edi t/M ar ginP oli cy & P lan nin g
Cr edi t/M ar gin
O ve rsig ht
M ark et
R eg ula tor yRe lati on s
A dm ini str atio n
E nte rp rise
P or tfo lioT ra cki ng
C ash F low /
M atu rity L add erM ain ten an ce
A sse t
S ecu rit iza tio n
E nte rp riseP or tfo lioO ve rsi ght
E nte rp riseP or tfo lio
P la nni ng
M ark etR isk & Sco rin g
M od els
E nte rp rise
P or tfo lioM an ag em en t
T re asu ry
O pe rat ion s
O pe rat ion al
R iskM a nag em en t
R eg ula tor yC om pli an ce
G ui del ineC om p lian ce
M a rke t In fo rm atio n
(sw itc h) Op era tio n
Tra de r/B oo k
Ov ers igh t
M ar ketT rad ing
M ar ketEx ecu tio n
Pr og ramT rad ing
Au to ma tedT elle r
Cu sto m er C on tac tR ou tin g
Cu st om erSta tus
Cu sto m er C on tac tH an dle r
Ca ll Ce nt er(V RU )
Cu sto me rCo unt er/T elle r
Se lf S erv iceW e b
M ar ket Ass et/ Tr ustCu sto di al
S erv ice s
C lea rin g andSe ttle me nt
S ha reh ol derS erv ice s
F rau d/ AM LD ete cti on &
R es olu tio n
Cu sto m erA cc ou nti ng
Ov ers igh t
Ac cou ntRe con cil iat ion
Re wa rds
A dm ini str atio n
M ar ket As set
Va lua tio n & Pr icin g(M ar k t o M ar ket )
Po sit ion /B ala nc eM an ag em ent
C on su me rA cc oun tin g
Co rpo ra teA cc ou nti ng
Ca sh & C ur ren cy
Ha ndl ing
Inv est me nt
Fin an ceSer vic es
C on su me r
C red it Fac ilit yM a nag em en t
En titl em en t
Pr oce s sin g
Pa ym ent s
( In clF ee & Bill ing )
Ta xat ionAd mi nist rat ive
Se rvi ces
D epo sit o ry
R ece ipt s
S toc k L en din g
& R ep osMa rk et M a kin g
F und s/ Ma rk et
As setA dm ini str atio n
Un it T ru st
M ut ua l Fu nd
H ed ge Fu nd
In ve stm en tPo rtfo lio
M an ag em en t
In ves tm e ntP or tfo li o
Ad m inis tra tio n
In ve stm en tPo rtfo lio
Pla nn ing
P or tfo li oP erf orm an ce
A n aly si s
C ons um er
B an kin g
Tr ust
S erv ice s
Co ns um er
Len di ng
A u tho riz atio ns
( car ds)
e Tra din gP or tfol ioS erv ice s
Car ds
Fu lfill me nt
L ock - boxO per ati ons
C ons um er
Pr oc ess ingO ve rsig ht
B rok er edCo ns um er P ro du ct
C oo rd ina tio n
C he ckPr oc ess ing
F un ds Tr ans fer& Re mi tta nce
Ser vic es
Fi nan cia l
C ap tur e ( Ca rds )
M erc ha nt
Rel ati ons &Op era tio ns
R ea lEs tat e
Me rch an d iseFi nan ci ng
C or po rat e
P ro ces sin gO ve rsi gh t
S yn dic ateM ain ten an ce
& A dm in ist rati on
Co rpo ra teM &A & A dv iso ry
Ser vic es
T rad eF ina nc e S erv ice s
In ter na tio nalTr ad e
Ser vic es
Co rpo ra te
Len din g
B ank G ua ran tee s
C ashM ana ge me nt
Ser vic es
Pr im e Bro ke rag e
Ser vic es(Bu y S id e)
Inst ru me ntIss ua nce
D eb t/ Eq uity
I POPri vat eP lace m ent
F ina nci al Ma rke tA na lys is
Fi nan cia l
M ar ke tA na lys is
O ver sig ht
Q u ant ita tiveA na lys isS erv ice s
Ma rk et O rd er& Se rv ices
O ve rsi gh t
Tra de
Co nfi rm ati on& All oca tio n
Or der
M ana ge me nt
In ves tm ent /
Tra din gP oli cies & Pla nn in g
D eb t
Eq uit iesF X/ M M
D eri vat ive s &O ff -B ala nc e
sh ee t
C om mo di ties
Bu sin es s U nitT ax
Ad mi nis tra tion
F in anc ial
P la nni ng
Fin an ce & R iskM an age me nt
P lan nin g
Fin an ce & R iskM an age me ntO ve rsig ht
B usi nes s U ni tF in anc ial
Ad m inis tra tio n
Fin anc ial Co nt rol
& R epo rt ingO ve rsi ght
Bu sin es s U nit
A cc ou ntin g
B usi nes s U ni tF in anc ialO pe rat ion s
I nfo rm ati on D is sem in atio n
e -c ha nn el
P ro duc t
P er for ma nce O ver sig ht
Ac co un t Se rv ice s Pl ann ing
Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts
C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion
Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts
Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es
Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on
Business Analyst
Soluti on Archi tect
Data Modeler
Process Modeler
Project Manager
Information Framew ork (IFW)
Data M odels P rocess Models Services Models
Model Repository
R enovateRestru ct ure
Data Collection and Verif ication
Data Analysis
OpportunityI dentif ication
Planning and
Discovery
Pri oritizedRecomm en dations
Applic atio n Portfo lio Assessmen t
Client’s– Current Appli cation Portfolio – Business & IT Strategy – Techni cal Architecture & Standards– Current & Target Enterprise Architecture
Rational ize
Re prioritiz e
Relocate
inputs
2
PortfolioManagement & Transformati on
Framework for M anagem en t & Governan ce
Direction & Planning Design & Validation Construction Deploy & Manage
SOA Architecture
Process & Information Modeler
Legacy Assets AnalyzerApplication Portfolio Analyzer
Component Business Modeler
Runtime Environment
Candidate Service Model
Business Business Logic Logic
ServiceService
UI
IP
Data AccessI/O I/O
RoutinesRoutines
DatabaseDatabase
Web ServicesInterfaces
UIControlData
App Mngt.App Mngt.ServiceService
Rich ClientRich Client
UI ServicesUI Services
Workflow Bu siness Rules
Modernization Methods
Top Down Approach
Bottom Up Approach
Busin
ess Develo
pment
Finance & Risk Management
Business
Infrastructure
Production
Interaction
O perational
Services
C ust om erS ale s & Se rvi cin g
Pla nn ing
C ust om erSa les & S er vic ing
O ver sig ht
Em p loy eePa yro ll & T ax
Em pl oy eeBe nef its
A d min ist rat ion
W or kfo rc e
T rai nin g &De ve lop me nt
Em plo ye e
A sse ssm en ts(R ecr uit me nt)
E mp lo yee S tat us
& Ref ere nceInf orm a tion
E mp lo yee
Tra ve l &Exp en ses
Hu ma n
Re so urc esO ver sig ht
Hu ma n Res ou rce sPo lici es &
Pla nn ing
Em p loy ee A ssig nm en t &
Us ag e a nal ysi s
Wo rk er Q ual ific atio n
& C er tific ati onA llia nc es
Pla nn ing &A na lys is
A llia nc esO ver sig ht
A llia nc esA dm ini str atio n
B u sin ess Un it P lan ni ng
B us ine ss Un itA dm in istr ati on
Bu sin ess Un itO ve rsi gh t
Bus ine ss Str a teg y
& En ter pri se P lan nin g &
A na lys is
G en era l Le dg er
(F ina nc ial S ta tem e nts )
C or por ate
Leg alS erv ice s
Bu sin ess
Sy ste msPl ann ing
B usi nes s
S yst em sO v ers igh t
B usi nes s &Sys tem s
Ar ch itec tur e
S yst em sO pe rat ion s
Kn ow led geE xch an ge
Sy ste ms
D ev elo pm en t a nd De plo ym en t
P ro duc tio n
A ss ura nc e(H el p D esk )
B us ine ss
P oli cie s &P roc edu re s
In tell ect ual
P rop er tyMa int ena nc e
Au dit &
Le ga l Co m plia nc e
B usi nes s D ev elo pm en t
Po lic ies & P lan nin g
S eg me n t
P lan ni n g& An aly s is
M ark et &Co mp eti tor
A na lys is
Ma rke tR es ear ch
B usi nes s
D ev elo pm en tO ver sig ht
M ark et Re sea rch
M an ag em ent& O ver sig ht
P rod uc tD ep lo ym ent
O ver sig ht
P rod uc tPo rt foli o
P lan nin g
Pro du ct D eve lo pm ent
P ro du ct D es ignO ver sig ht
Pro du ctB un dli n g
P rod uc tD ep lo ym ent
F un d/ Ma rk et
A ss et P lan ni ng& D eve lop m ent
Fun d & D eb t/E qu ity
In str um e ntO ve rsig h t
Cu st om er
P ort fol io P lan nin g
A cq ui siti on
P lan nin g ( Ad v/ Ext /In t)
C am pa ig nO ve rsig h t
( Ad v/ Ext /In t)
Cu st om erB eha vio rM od elin g
A dv er tisi ng
E xec ut io n
E xte rn a l C am pa ig nE xec ut io n
Cu st om erRe fer en ceInfo rm at ion
Cu st om erP ort fol io
O ver sig ht
C or po rat e Re lati on s
Po lici es &Pla nn ing
Co rpo rat eR ela tio nsh ip
M an age m ent
C or por ateR ela tio ns hip
A dm inis tra tio n
Co rpo rat e& Ins titu tio na l
Co m mu nic ati ons
S ta keh old erIn ve stm en t
R el atio ns
E xt ern al ( Inv est or)
R el atio ns
In te rna l
C am pa ignE xec uti on
S ale s
Su pp ortA dm in istr ati on
P ro duc t/ Sal es
Inv en tor yD ist rib uti on
C us tom e r
Rev iew s, Su rve ys& Re sea rc h
T ra ini ng &
A w are ne ss
Fa cili tiesM a int ena nc e
& O pe rat ion s
Fix ed As setReg ist er
Fa cil ityA dm ini str atio n
F ac iliti es &
P ro cu rem en tP ol icie s &
Pla nn ing
P ro cur em en t
Fac ilit ies &P ro cur em en t
Ov er sig ht
C us tom e rA gre em en ts
C us tom erCo nt act /E ven t
H ist ory
C us tom erCr edi t R atin g
E xe cut ion
C as e & Ex cep tio nH an dlin g
Ag re em ent &Re lat ion sh ip
O ve rsi gh t
C ust om erTra ns act ion
Co nso lid ato r
E ntit lem en t& Sal es
C us tom erRe lat ion sh ip
Ma na ge me nt
B rok er edP ro du ct
S ale s
U nde rw riti ng
Co rre spo nd entB an k
Ad min ist rat ion
Co rre sp ond en tP lan ni ng &O ve rsig ht
Bra nc h
N on - ca shI nve nto ry
Ad m inis tra tio n
C ha nn el O pe rat ion s
Net wo rkO ve rsi ght
O per ati on al
Ser vic esO ver sig ht
F ail sH and lin g
Op era tio ns Pla nn ing
C ou nte rpa rty
Ad m inis tra tio n
Ma rk etD ata /F eed
O pe rat ion
M ar ket A sse tM ai nte na nce
(C or por ate Ev ent s)
Re fer enc e a nd
Dir ect or y D ataM ain ten an ce
M ark et
In fo rm atio nM ain ten an ce
Ex ter nal Da ta
(IP ) P lan nin g &A sse ssm e nt
In for ma tio n
Pro vid er O ver sig ht &
Ad mi nist rat ion
A ge nc y / Br ok erCo mm iss ion s
Ad mi nis tra tion
Ag en cy &Br ok er
Ov er sigh t
Pro du cti on
Pla nn ing &An aly sis
Pr od uct ionO ve rsig ht
Co rr esp on den ce(in cl. sta tem en ts)
D oc um en tM a nag em en t
& A rch iv e
W ir e R oo m
F ina nci a l
O p era tio ns(A /C Re ce iva ble )
C oll ate ra lAd mi nis tra tio n
C ol lec tio ns& R eco ve ry
Cr edi t/M ar ginP oli cy & P lan nin g
Cr edi t/M ar gin
O ve rsig ht
M ark et
R eg ula tor yRe lati on s
A dm ini str atio n
E nte rp rise
P or tfo lioT ra cki ng
C ash F low /
M atu rity L add erM ain ten an ce
A sse t
S ecu rit iza tio n
E nte rp riseP or tfo lioO ve rsi ght
E nte rp riseP or tfo lio
P la nni ng
M ark etR isk & Sco rin g
M od els
E nte rp rise
P or tfo lioM an ag em en t
T re asu ry
O pe rat ion s
O pe rat ion al
R iskM a nag em en t
R eg ula tor yC om pli an ce
G ui del ineC om p lian ce
M a rke t In fo rm atio n
(sw itc h) Op era tio n
Tra de r/B oo k
Ov ers igh t
M ar ketT rad ing
M ar ketEx ecu tio n
Pr og ramT rad ing
Au to ma tedT elle r
Cu sto m er C on tac tR ou tin g
Cu st om erSta tus
Cu sto m er C on tac tH an dle r
Ca ll Ce nt er(V RU )
Cu sto me rCo unt er/T elle r
Se lf S erv iceW e b
M ar ket Ass et/ Tr ustCu sto di al
S erv ice s
C lea rin g andSe ttle me nt
S ha reh ol derS erv ice s
F rau d/ AM LD ete cti on &
R es olu tio n
Cu sto m erA cc ou nti ng
Ov ers igh t
Ac cou ntRe con cil iat ion
Re wa rds
A dm ini str atio n
M ar ket As set
Va lua tio n & Pr icin g(M ar k t o M ar ket )
Po sit ion /B ala nc eM an ag em ent
C on su me rA cc oun tin g
Co rpo ra teA cc ou nti ng
Ca sh & C ur ren cy
Ha ndl ing
Inv est me nt
Fin an ceSer vic es
C on su me r
C red it Fac ilit yM a nag em en t
En titl em en t
Pr oce s sin g
Pa ym ent s
( In clF ee & Bill ing )
Ta xat ionAd mi nist rat ive
Se rvi ces
D epo sit o ry
R ece ipt s
S toc k L en din g
& R ep osMa rk et M a kin g
F und s/ Ma rk et
As setA dm ini str atio n
Un it T ru st
M ut ua l Fu nd
H ed ge Fu nd
In ve stm en tPo rtfo lio
M an ag em en t
In ves tm e ntP or tfo li o
Ad m inis tra tio n
In ve stm en tPo rtfo lio
Pla nn ing
P or tfo li oP erf orm an ce
A n aly si s
C ons um er
B an kin g
Tr ust
S erv ice s
Co ns um er
Len di ng
A u tho riz atio ns
( car ds)
e Tra din gP or tfol ioS erv ice s
Car ds
Fu lfill me nt
L ock - boxO per ati ons
C ons um er
Pr oc ess ingO ve rsig ht
B rok er edCo ns um er P ro du ct
C oo rd ina tio n
C he ckPr oc ess ing
F un ds Tr ans fer& Re mi tta nce
Ser vic es
Fi nan cia l
C ap tur e ( Ca rds )
M erc ha nt
Rel ati ons &Op era tio ns
R ea lEs tat e
Me rch an d iseFi nan ci ng
C or po rat e
P ro ces sin gO ve rsi gh t
S yn dic ateM ain ten an ce
& A dm in ist rati on
Co rpo ra teM &A & A dv iso ry
Ser vic es
T rad eF ina nc e S erv ice s
In ter na tio nalTr ad e
Ser vic es
Co rpo ra te
Len din g
B ank G ua ran tee s
C ashM ana ge me nt
Ser vic es
Pr im e Bro ke rag e
Ser vic es(Bu y S id e)
Inst ru me ntIss ua nce
D eb t/ Eq uity
I POPri vat eP lace m ent
F ina nci al Ma rke tA na lys is
Fi nan cia l
M ar ke tA na lys is
O ver sig ht
Q u ant ita tiveA na lys isS erv ice s
Ma rk et O rd er& Se rv ices
O ve rsi gh t
Tra de
Co nfi rm ati on& All oca tio n
Or der
M ana ge me nt
In ves tm ent /
Tra din gP oli cies & Pla nn in g
D eb t
Eq uit iesF X/ M M
D eri vat ive s &O ff -B ala nc e
sh ee t
C om mo di ties
Bu sin es s U nitT ax
Ad mi nis tra tion
F in anc ial
P la nni ng
Fin an ce & R iskM an age me nt
P lan nin g
Fin an ce & R iskM an age me ntO ve rsig ht
B usi nes s U ni tF in anc ial
Ad m inis tra tio n
Fin anc ial Co nt rol
& R epo rt ingO ve rsi ght
Bu sin es s U nit
A cc ou ntin g
B usi nes s U ni tF in anc ialO pe rat ion s
I nfo rm ati on D is sem in atio n
e -c ha nn el
P ro duc t
P er for ma nce O ver sig ht
Ac co un t Se rv ice s Pl ann ing
Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts
C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion
Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts
Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es
Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on
Busin
ess Develo
pment
Finance & Risk Management
Business
Infrastructure
Production
Interaction
O perational
Services
C ust om erS ale s & Se rvi cin g
Pla nn ing
C ust om erSa les & S er vic ing
O ver sig ht
Em p loy eePa yro ll & T ax
Em pl oy eeBe nef its
A d min ist rat ion
W or kfo rc e
T rai nin g &De ve lop me nt
Em plo ye e
A sse ssm en ts(R ecr uit me nt)
E mp lo yee S tat us
& Ref ere nceInf orm a tion
E mp lo yee
Tra ve l &Exp en ses
Hu ma n
Re so urc esO ver sig ht
Hu ma n Res ou rce sPo lici es &
Pla nn ing
Em p loy ee A ssig nm en t &
Us ag e a nal ysi s
Wo rk er Q ual ific atio n
& C er tific ati onA llia nc es
Pla nn ing &A na lys is
A llia nc esO ver sig ht
A llia nc esA dm ini str atio n
B u sin ess Un it P lan ni ng
B us ine ss Un itA dm in istr ati on
Bu sin ess Un itO ve rsi gh t
Bus ine ss Str a teg y
& En ter pri se P lan nin g &
A na lys is
G en era l Le dg er
(F ina nc ial S ta tem e nts )
C or por ate
Leg alS erv ice s
Bu sin ess
Sy ste msPl ann ing
B usi nes s
S yst em sO v ers igh t
B usi nes s &Sys tem s
Ar ch itec tur e
S yst em sO pe rat ion s
Kn ow led geE xch an ge
Sy ste ms
D ev elo pm en t a nd De plo ym en t
P ro duc tio n
A ss ura nc e(H el p D esk )
B us ine ss
P oli cie s &P roc edu re s
In tell ect ual
P rop er tyMa int ena nc e
Au dit &
Le ga l Co m plia nc e
B usi nes s D ev elo pm en t
Po lic ies & P lan nin g
S eg me n t
P lan ni n g& An aly s is
M ark et &Co mp eti tor
A na lys is
Ma rke tR es ear ch
B usi nes s
D ev elo pm en tO ver sig ht
M ark et Re sea rch
M an ag em ent& O ver sig ht
P rod uc tD ep lo ym ent
O ver sig ht
P rod uc tPo rt foli o
P lan nin g
Pro du ct D eve lo pm ent
P ro du ct D es ignO ver sig ht
Pro du ctB un dli n g
P rod uc tD ep lo ym ent
F un d/ Ma rk et
A ss et P lan ni ng& D eve lop m ent
Fun d & D eb t/E qu ity
In str um e ntO ve rsig h t
Cu st om er
P ort fol io P lan nin g
A cq ui siti on
P lan nin g ( Ad v/ Ext /In t)
C am pa ig nO ve rsig h t
( Ad v/ Ext /In t)
Cu st om erB eha vio rM od elin g
A dv er tisi ng
E xec ut io n
E xte rn a l C am pa ig nE xec ut io n
Cu st om erRe fer en ceInfo rm at ion
Cu st om erP ort fol io
O ver sig ht
C or po rat e Re lati on s
Po lici es &Pla nn ing
Co rpo rat eR ela tio nsh ip
M an age m ent
C or por ateR ela tio ns hip
A dm inis tra tio n
Co rpo rat e& Ins titu tio na l
Co m mu nic ati ons
S ta keh old erIn ve stm en t
R el atio ns
E xt ern al ( Inv est or)
R el atio ns
In te rna l
C am pa ignE xec uti on
S ale s
Su pp ortA dm in istr ati on
P ro duc t/ Sal es
Inv en tor yD ist rib uti on
C us tom e r
Rev iew s, Su rve ys& Re sea rc h
T ra ini ng &
A w are ne ss
Fa cili tiesM a int ena nc e
& O pe rat ion s
Fix ed As setReg ist er
Fa cil ityA dm ini str atio n
F ac iliti es &
P ro cu rem en tP ol icie s &
Pla nn ing
P ro cur em en t
Fac ilit ies &P ro cur em en t
Ov er sig ht
C us tom e rA gre em en ts
C us tom erCo nt act /E ven t
H ist ory
C us tom erCr edi t R atin g
E xe cut ion
C as e & Ex cep tio nH an dlin g
Ag re em ent &Re lat ion sh ip
O ve rsi gh t
C ust om erTra ns act ion
Co nso lid ato r
E ntit lem en t& Sal es
C us tom erRe lat ion sh ip
Ma na ge me nt
B rok er edP ro du ct
S ale s
U nde rw riti ng
Co rre spo nd entB an k
Ad min ist rat ion
Co rre sp ond en tP lan ni ng &O ve rsig ht
Bra nc h
N on - ca shI nve nto ry
Ad m inis tra tio n
C ha nn el O pe rat ion s
Net wo rkO ve rsi ght
O per ati on al
Ser vic esO ver sig ht
F ail sH and lin g
Op era tio ns Pla nn ing
C ou nte rpa rty
Ad m inis tra tio n
Ma rk etD ata /F eed
O pe rat ion
M ar ket A sse tM ai nte na nce
(C or por ate Ev ent s)
Re fer enc e a nd
Dir ect or y D ataM ain ten an ce
M ark et
In fo rm atio nM ain ten an ce
Ex ter nal Da ta
(IP ) P lan nin g &A sse ssm e nt
In for ma tio n
Pro vid er O ver sig ht &
Ad mi nist rat ion
A ge nc y / Br ok erCo mm iss ion s
Ad mi nis tra tion
Ag en cy &Br ok er
Ov er sigh t
Pro du cti on
Pla nn ing &An aly sis
Pr od uct ionO ve rsig ht
Co rr esp on den ce(in cl. sta tem en ts)
D oc um en tM a nag em en t
& A rch iv e
W ir e R oo m
F ina nci a l
O p era tio ns(A /C Re ce iva ble )
C oll ate ra lAd mi nis tra tio n
C ol lec tio ns& R eco ve ry
Cr edi t/M ar ginP oli cy & P lan nin g
Cr edi t/M ar gin
O ve rsig ht
M ark et
R eg ula tor yRe lati on s
A dm ini str atio n
E nte rp rise
P or tfo lioT ra cki ng
C ash F low /
M atu rity L add erM ain ten an ce
A sse t
S ecu rit iza tio n
E nte rp riseP or tfo lioO ve rsi ght
E nte rp riseP or tfo lio
P la nni ng
M ark etR isk & Sco rin g
M od els
E nte rp rise
P or tfo lioM an ag em en t
T re asu ry
O pe rat ion s
O pe rat ion al
R iskM a nag em en t
R eg ula tor yC om pli an ce
G ui del ineC om p lian ce
M a rke t In fo rm atio n
(sw itc h) Op era tio n
Tra de r/B oo k
Ov ers igh t
M ar ketT rad ing
M ar ketEx ecu tio n
Pr og ramT rad ing
Au to ma tedT elle r
Cu sto m er C on tac tR ou tin g
Cu st om erSta tus
Cu sto m er C on tac tH an dle r
Ca ll Ce nt er(V RU )
Cu sto me rCo unt er/T elle r
Se lf S erv iceW e b
M ar ket Ass et/ Tr ustCu sto di al
S erv ice s
C lea rin g andSe ttle me nt
S ha reh ol derS erv ice s
F rau d/ AM LD ete cti on &
R es olu tio n
Cu sto m erA cc ou nti ng
Ov ers igh t
Ac cou ntRe con cil iat ion
Re wa rds
A dm ini str atio n
M ar ket As set
Va lua tio n & Pr icin g(M ar k t o M ar ket )
Po sit ion /B ala nc eM an ag em ent
C on su me rA cc oun tin g
Co rpo ra teA cc ou nti ng
Ca sh & C ur ren cy
Ha ndl ing
Inv est me nt
Fin an ceSer vic es
C on su me r
C red it Fac ilit yM a nag em en t
En titl em en t
Pr oce s sin g
Pa ym ent s
( In clF ee & Bill ing )
Ta xat ionAd mi nist rat ive
Se rvi ces
D epo sit o ry
R ece ipt s
S toc k L en din g
& R ep osMa rk et M a kin g
F und s/ Ma rk et
As setA dm ini str atio n
Un it T ru st
M ut ua l Fu nd
H ed ge Fu nd
In ve stm en tPo rtfo lio
M an ag em en t
In ves tm e ntP or tfo li o
Ad m inis tra tio n
In ve stm en tPo rtfo lio
Pla nn ing
P or tfo li oP erf orm an ce
A n aly si s
C ons um er
B an kin g
Tr ust
S erv ice s
Co ns um er
Len di ng
A u tho riz atio ns
( car ds)
e Tra din gP or tfol ioS erv ice s
Car ds
Fu lfill me nt
L ock - boxO per ati ons
C ons um er
Pr oc ess ingO ve rsig ht
B rok er edCo ns um er P ro du ct
C oo rd ina tio n
C he ckPr oc ess ing
F un ds Tr ans fer& Re mi tta nce
Ser vic es
Fi nan cia l
C ap tur e ( Ca rds )
M erc ha nt
Rel ati ons &Op era tio ns
R ea lEs tat e
Me rch an d iseFi nan ci ng
C or po rat e
P ro ces sin gO ve rsi gh t
S yn dic ateM ain ten an ce
& A dm in ist rati on
Co rpo ra teM &A & A dv iso ry
Ser vic es
T rad eF ina nc e S erv ice s
In ter na tio nalTr ad e
Ser vic es
Co rpo ra te
Len din g
B ank G ua ran tee s
C ashM ana ge me nt
Ser vic es
Pr im e Bro ke rag e
Ser vic es(Bu y S id e)
Inst ru me ntIss ua nce
D eb t/ Eq uity
I POPri vat eP lace m ent
F ina nci al Ma rke tA na lys is
Fi nan cia l
M ar ke tA na lys is
O ver sig ht
Q u ant ita tiveA na lys isS erv ice s
Ma rk et O rd er& Se rv ices
O ve rsi gh t
Tra de
Co nfi rm ati on& All oca tio n
Or der
M ana ge me nt
In ves tm ent /
Tra din gP oli cies & Pla nn in g
D eb t
Eq uit iesF X/ M M
D eri vat ive s &O ff -B ala nc e
sh ee t
C om mo di ties
Bu sin es s U nitT ax
Ad mi nis tra tion
F in anc ial
P la nni ng
Fin an ce & R iskM an age me nt
P lan nin g
Fin an ce & R iskM an age me ntO ve rsig ht
B usi nes s U ni tF in anc ial
Ad m inis tra tio n
Fin anc ial Co nt rol
& R epo rt ingO ve rsi ght
Bu sin es s U nit
A cc ou ntin g
B usi nes s U ni tF in anc ialO pe rat ion s
I nfo rm ati on D is sem in atio n
e -c ha nn el
P ro duc t
P er for ma nce O ver sig ht
Ac co un t Se rv ice s Pl ann ing
Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts
C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion
Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts
Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es
Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on
Business Analyst
Soluti on Archi tect
Data Modeler
Process Modeler
Project Manager
Information Framew ork (IFW)
Data M odels P rocess Models Services Models
Model Repository
R enovateRestru ct ure
Data Collection and Verif ication
Data Analysis
OpportunityI dentif ication
Planning and
Discovery
Pri oritizedRecomm en dations
Applic atio n Portfo lio Assessmen t
Client’s– Current Appli cation Portfolio – Business & IT Strategy – Techni cal Architecture & Standards– Current & Target Enterprise Architecture
Rational ize
Re prioritiz e
Relocate
inputs
2
PortfolioManagement & Transformati on
Framework for M anagem en t & Governan ce
Direction & Planning Design & Validation Construction Deploy & Manage
SOA Architecture
Process & Information Modeler
Legacy Assets AnalyzerApplication Portfolio Analyzer
Component Business Modeler
Runtime Environment
Candidate Service Model
Business Business Logic Logic
ServiceService
UI
IP
Data AccessI/O I/O
RoutinesRoutines
DatabaseDatabase
Web ServicesInterfaces
UIControlData
App Mngt.App Mngt.ServiceService
Rich ClientRich Client
UI ServicesUI Services
Workflow Bu siness Rules
Modernization Methods
Top Down Approach
Bottom Up Approach
Renovated legacy applications in new environment
Service Model - a partire dai risultati della modellazione dei processi (top-down) e dell’analisi applicativa (bottom-up) viene definito il target Service Model che identifica i “servizi” di business candidati, che vengono selezionati per la fase implementativa in base a criteri oggettivi di analisi costi/benefici.
Service Model DefinitionPer ogni componente di business coinvolto nelle iniziative di trasformazione verso il Target Operating Model vengono identificati i “servizi” di business oggetto della fase implementativa e di riferimento rispetto agli interventi di modernizzazione applicativa.
Deliverable: Service Model
8
Services SelectionPer ottenere l’elenco finale dei “servizi” viene effettuata una analisi costi/benefici che fornisce criteri oggettivi per determinare se un servizio candidato sia idoneo o meno ad essere implementato. Deliverable: Selected Services List
9
Definizione dell’architettura target per la modernizzazione
Busin
ess Develo
pment
Finance & Risk Management
Business
Infrastructure
Production
Interaction
O perational
Services
C ust om erS ale s & Se rvi cin g
Pla nn ing
C ust om erSa les & S er vic ing
O ver sig ht
Em p loy eePa yro ll & T ax
Em pl oy eeBe nef its
A d min ist rat ion
W or kfo rc e
T rai nin g &De ve lop me nt
Em plo ye e
A sse ssm en ts(R ecr uit me nt)
E mp lo yee S tat us
& Ref ere nceInf orm a tion
E mp lo yee
Tra ve l &Exp en ses
Hu ma n
Re so urc esO ver sig ht
Hu ma n Res ou rce sPo lici es &
Pla nn ing
Em p loy ee A ssig nm en t &
Us ag e a nal ysi s
Wo rk er Q ual ific atio n
& C er tific ati onA llia nc es
Pla nn ing &A na lys is
A llia nc esO ver sig ht
A llia nc esA dm ini str atio n
B u sin ess Un it P lan ni ng
B us ine ss Un itA dm in istr ati on
Bu sin ess Un itO ve rsi gh t
Bus ine ss Str a teg y
& En ter pri se P lan nin g &
A na lys is
G en era l Le dg er
(F ina nc ial S ta tem e nts )
C or por ate
Leg alS erv ice s
Bu sin ess
Sy ste msPl ann ing
B usi nes s
S yst em sO v ers igh t
B usi nes s &Sys tem s
Ar ch itec tur e
S yst em sO pe rat ion s
Kn ow led geE xch an ge
Sy ste ms
D ev elo pm en t a nd De plo ym en t
P ro duc tio n
A ss ura nc e(H el p D esk )
B us ine ss
P oli cie s &P roc edu re s
In tell ect ual
P rop er tyMa int ena nc e
Au dit &
Le ga l Co m plia nc e
B usi nes s D ev elo pm en t
Po lic ies & P lan nin g
S eg me n t
P lan ni n g& An aly s is
M ark et &Co mp eti tor
A na lys is
Ma rke tR es ear ch
B usi nes s
D ev elo pm en tO ver sig ht
M ark et Re sea rch
M an ag em ent& O ver sig ht
P rod uc tD ep lo ym ent
O ver sig ht
P rod uc tPo rt foli o
P lan nin g
Pro du ct D eve lo pm ent
P ro du ct D es ignO ver sig ht
Pro du ctB un dli n g
P rod uc tD ep lo ym ent
F un d/ Ma rk et
A ss et P lan ni ng& D eve lop m ent
Fun d & D eb t/E qu ity
In str um e ntO ve rsig h t
Cu st om er
P ort fol io P lan nin g
A cq ui siti on
P lan nin g ( Ad v/ Ext /In t)
C am pa ig nO ve rsig h t
( Ad v/ Ext /In t)
Cu st om erB eha vio rM od elin g
A dv er tisi ng
E xec ut io n
E xte rn a l C am pa ig nE xec ut io n
Cu st om erRe fer en ceInfo rm at ion
Cu st om erP ort fol io
O ver sig ht
C or po rat e Re lati on s
Po lici es &Pla nn ing
Co rpo rat eR ela tio nsh ip
M an age m ent
C or por ateR ela tio ns hip
A dm inis tra tio n
Co rpo rat e& Ins titu tio na l
Co m mu nic ati ons
S ta keh old erIn ve stm en t
R el atio ns
E xt ern al ( Inv est or)
R el atio ns
In te rna l
C am pa ignE xec uti on
S ale s
Su pp ortA dm in istr ati on
P ro duc t/ Sal es
Inv en tor yD ist rib uti on
C us tom e r
Rev iew s, Su rve ys& Re sea rc h
T ra ini ng &
A w are ne ss
Fa cili tiesM a int ena nc e
& O pe rat ion s
Fix ed As setReg ist er
Fa cil ityA dm ini str atio n
F ac iliti es &
P ro cu rem en tP ol icie s &
Pla nn ing
P ro cur em en t
Fac ilit ies &P ro cur em en t
Ov er sig ht
C us tom e rA gre em en ts
C us tom erCo nt act /E ven t
H ist ory
C us tom erCr edi t R atin g
E xe cut ion
C as e & Ex cep tio nH an dlin g
Ag re em ent &Re lat ion sh ip
O ve rsi gh t
C ust om erTra ns act ion
Co nso lid ato r
E ntit lem en t& Sal es
C us tom erRe lat ion sh ip
Ma na ge me nt
B rok er edP ro du ct
S ale s
U nde rw riti ng
Co rre spo nd entB an k
Ad min ist rat ion
Co rre sp ond en tP lan ni ng &O ve rsig ht
Bra nc h
N on - ca shI nve nto ry
Ad m inis tra tio n
C ha nn el O pe rat ion s
Net wo rkO ve rsi ght
O per ati on al
Ser vic esO ver sig ht
F ail sH and lin g
Op era tio ns Pla nn ing
C ou nte rpa rty
Ad m inis tra tio n
Ma rk etD ata /F eed
O pe rat ion
M ar ket A sse tM ai nte na nce
(C or por ate Ev ent s)
Re fer enc e a nd
Dir ect or y D ataM ain ten an ce
M ark et
In fo rm atio nM ain ten an ce
Ex ter nal Da ta
(IP ) P lan nin g &A sse ssm e nt
In for ma tio n
Pro vid er O ver sig ht &
Ad mi nist rat ion
A ge nc y / Br ok erCo mm iss ion s
Ad mi nis tra tion
Ag en cy &Br ok er
Ov er sigh t
Pro du cti on
Pla nn ing &An aly sis
Pr od uct ionO ve rsig ht
Co rr esp on den ce(in cl. sta tem en ts)
D oc um en tM a nag em en t
& A rch iv e
W ir e R oo m
F ina nci a l
O p era tio ns(A /C Re ce iva ble )
C oll ate ra lAd mi nis tra tio n
C ol lec tio ns& R eco ve ry
Cr edi t/M ar ginP oli cy & P lan nin g
Cr edi t/M ar gin
O ve rsig ht
M ark et
R eg ula tor yRe lati on s
A dm ini str atio n
E nte rp rise
P or tfo lioT ra cki ng
C ash F low /
M atu rity L add erM ain ten an ce
A sse t
S ecu rit iza tio n
E nte rp riseP or tfo lioO ve rsi ght
E nte rp riseP or tfo lio
P la nni ng
M ark etR isk & Sco rin g
M od els
E nte rp rise
P or tfo lioM an ag em en t
T re asu ry
O pe rat ion s
O pe rat ion al
R iskM a nag em en t
R eg ula tor yC om pli an ce
G ui del ineC om p lian ce
M a rke t In fo rm atio n
(sw itc h) Op era tio n
Tra de r/B oo k
Ov ers igh t
M ar ketT rad ing
M ar ketEx ecu tio n
Pr og ramT rad ing
Au to ma tedT elle r
Cu sto m er C on tac tR ou tin g
Cu st om erSta tus
Cu sto m er C on tac tH an dle r
Ca ll Ce nt er(V RU )
Cu sto me rCo unt er/T elle r
Se lf S erv iceW e b
M ar ket Ass et/ Tr ustCu sto di al
S erv ice s
C lea rin g andSe ttle me nt
S ha reh ol derS erv ice s
F rau d/ AM LD ete cti on &
R es olu tio n
Cu sto m erA cc ou nti ng
Ov ers igh t
Ac cou ntRe con cil iat ion
Re wa rds
A dm ini str atio n
M ar ket As set
Va lua tio n & Pr icin g(M ar k t o M ar ket )
Po sit ion /B ala nc eM an ag em ent
C on su me rA cc oun tin g
Co rpo ra teA cc ou nti ng
Ca sh & C ur ren cy
Ha ndl ing
Inv est me nt
Fin an ceSer vic es
C on su me r
C red it Fac ilit yM a nag em en t
En titl em en t
Pr oce s sin g
Pa ym ent s
( In clF ee & Bill ing )
Ta xat ionAd mi nist rat ive
Se rvi ces
D epo sit o ry
R ece ipt s
S toc k L en din g
& R ep osMa rk et M a kin g
F und s/ Ma rk et
As setA dm ini str atio n
Un it T ru st
M ut ua l Fu nd
H ed ge Fu nd
In ve stm en tPo rtfo lio
M an ag em en t
In ves tm e ntP or tfo li o
Ad m inis tra tio n
In ve stm en tPo rtfo lio
Pla nn ing
P or tfo li oP erf orm an ce
A n aly si s
C ons um er
B an kin g
Tr ust
S erv ice s
Co ns um er
Len di ng
A u tho riz atio ns
( car ds)
e Tra din gP or tfol ioS erv ice s
Car ds
Fu lfill me nt
L ock - boxO per ati ons
C ons um er
Pr oc ess ingO ve rsig ht
B rok er edCo ns um er P ro du ct
C oo rd ina tio n
C he ckPr oc ess ing
F un ds Tr ans fer& Re mi tta nce
Ser vic es
Fi nan cia l
C ap tur e ( Ca rds )
M erc ha nt
Rel ati ons &Op era tio ns
R ea lEs tat e
Me rch an d iseFi nan ci ng
C or po rat e
P ro ces sin gO ve rsi gh t
S yn dic ateM ain ten an ce
& A dm in ist rati on
Co rpo ra teM &A & A dv iso ry
Ser vic es
T rad eF ina nc e S erv ice s
In ter na tio nalTr ad e
Ser vic es
Co rpo ra te
Len din g
B ank G ua ran tee s
C ashM ana ge me nt
Ser vic es
Pr im e Bro ke rag e
Ser vic es(Bu y S id e)
Inst ru me ntIss ua nce
D eb t/ Eq uity
I POPri vat eP lace m ent
F ina nci al Ma rke tA na lys is
Fi nan cia l
M ar ke tA na lys is
O ver sig ht
Q u ant ita tiveA na lys isS erv ice s
Ma rk et O rd er& Se rv ices
O ve rsi gh t
Tra de
Co nfi rm ati on& All oca tio n
Or der
M ana ge me nt
In ves tm ent /
Tra din gP oli cies & Pla nn in g
D eb t
Eq uit iesF X/ M M
D eri vat ive s &O ff -B ala nc e
sh ee t
C om mo di ties
Bu sin es s U nitT ax
Ad mi nis tra tion
F in anc ial
P la nni ng
Fin an ce & R iskM an age me nt
P lan nin g
Fin an ce & R iskM an age me ntO ve rsig ht
B usi nes s U ni tF in anc ial
Ad m inis tra tio n
Fin anc ial Co nt rol
& R epo rt ingO ve rsi ght
Bu sin es s U nit
A cc ou ntin g
B usi nes s U ni tF in anc ialO pe rat ion s
I nfo rm ati on D is sem in atio n
e -c ha nn el
P ro duc t
P er for ma nce O ver sig ht
Ac co un t Se rv ice s Pl ann ing
Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts
C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion
Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts
Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es
Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on
Busin
ess Develo
pment
Finance & Risk Management
Business
Infrastructure
Production
Interaction
O perational
Services
C ust om erS ale s & Se rvi cin g
Pla nn ing
C ust om erSa les & S er vic ing
O ver sig ht
Em p loy eePa yro ll & T ax
Em pl oy eeBe nef its
A d min ist rat ion
W or kfo rc e
T rai nin g &De ve lop me nt
Em plo ye e
A sse ssm en ts(R ecr uit me nt)
E mp lo yee S tat us
& Ref ere nceInf orm a tion
E mp lo yee
Tra ve l &Exp en ses
Hu ma n
Re so urc esO ver sig ht
Hu ma n Res ou rce sPo lici es &
Pla nn ing
Em p loy ee A ssig nm en t &
Us ag e a nal ysi s
Wo rk er Q ual ific atio n
& C er tific ati onA llia nc es
Pla nn ing &A na lys is
A llia nc esO ver sig ht
A llia nc esA dm ini str atio n
B u sin ess Un it P lan ni ng
B us ine ss Un itA dm in istr ati on
Bu sin ess Un itO ve rsi gh t
Bus ine ss Str a teg y
& En ter pri se P lan nin g &
A na lys is
G en era l Le dg er
(F ina nc ial S ta tem e nts )
C or por ate
Leg alS erv ice s
Bu sin ess
Sy ste msPl ann ing
B usi nes s
S yst em sO v ers igh t
B usi nes s &Sys tem s
Ar ch itec tur e
S yst em sO pe rat ion s
Kn ow led geE xch an ge
Sy ste ms
D ev elo pm en t a nd De plo ym en t
P ro duc tio n
A ss ura nc e(H el p D esk )
B us ine ss
P oli cie s &P roc edu re s
In tell ect ual
P rop er tyMa int ena nc e
Au dit &
Le ga l Co m plia nc e
B usi nes s D ev elo pm en t
Po lic ies & P lan nin g
S eg me n t
P lan ni n g& An aly s is
M ark et &Co mp eti tor
A na lys is
Ma rke tR es ear ch
B usi nes s
D ev elo pm en tO ver sig ht
M ark et Re sea rch
M an ag em ent& O ver sig ht
P rod uc tD ep lo ym ent
O ver sig ht
P rod uc tPo rt foli o
P lan nin g
Pro du ct D eve lo pm ent
P ro du ct D es ignO ver sig ht
Pro du ctB un dli n g
P rod uc tD ep lo ym ent
F un d/ Ma rk et
A ss et P lan ni ng& D eve lop m ent
Fun d & D eb t/E qu ity
In str um e ntO ve rsig h t
Cu st om er
P ort fol io P lan nin g
A cq ui siti on
P lan nin g ( Ad v/ Ext /In t)
C am pa ig nO ve rsig h t
( Ad v/ Ext /In t)
Cu st om erB eha vio rM od elin g
A dv er tisi ng
E xec ut io n
E xte rn a l C am pa ig nE xec ut io n
Cu st om erRe fer en ceInfo rm at ion
Cu st om erP ort fol io
O ver sig ht
C or po rat e Re lati on s
Po lici es &Pla nn ing
Co rpo rat eR ela tio nsh ip
M an age m ent
C or por ateR ela tio ns hip
A dm inis tra tio n
Co rpo rat e& Ins titu tio na l
Co m mu nic ati ons
S ta keh old erIn ve stm en t
R el atio ns
E xt ern al ( Inv est or)
R el atio ns
In te rna l
C am pa ignE xec uti on
S ale s
Su pp ortA dm in istr ati on
P ro duc t/ Sal es
Inv en tor yD ist rib uti on
C us tom e r
Rev iew s, Su rve ys& Re sea rc h
T ra ini ng &
A w are ne ss
Fa cili tiesM a int ena nc e
& O pe rat ion s
Fix ed As setReg ist er
Fa cil ityA dm ini str atio n
F ac iliti es &
P ro cu rem en tP ol icie s &
Pla nn ing
P ro cur em en t
Fac ilit ies &P ro cur em en t
Ov er sig ht
C us tom e rA gre em en ts
C us tom erCo nt act /E ven t
H ist ory
C us tom erCr edi t R atin g
E xe cut ion
C as e & Ex cep tio nH an dlin g
Ag re em ent &Re lat ion sh ip
O ve rsi gh t
C ust om erTra ns act ion
Co nso lid ato r
E ntit lem en t& Sal es
C us tom erRe lat ion sh ip
Ma na ge me nt
B rok er edP ro du ct
S ale s
U nde rw riti ng
Co rre spo nd entB an k
Ad min ist rat ion
Co rre sp ond en tP lan ni ng &O ve rsig ht
Bra nc h
N on - ca shI nve nto ry
Ad m inis tra tio n
C ha nn el O pe rat ion s
Net wo rkO ve rsi ght
O per ati on al
Ser vic esO ver sig ht
F ail sH and lin g
Op era tio ns Pla nn ing
C ou nte rpa rty
Ad m inis tra tio n
Ma rk etD ata /F eed
O pe rat ion
M ar ket A sse tM ai nte na nce
(C or por ate Ev ent s)
Re fer enc e a nd
Dir ect or y D ataM ain ten an ce
M ark et
In fo rm atio nM ain ten an ce
Ex ter nal Da ta
(IP ) P lan nin g &A sse ssm e nt
In for ma tio n
Pro vid er O ver sig ht &
Ad mi nist rat ion
A ge nc y / Br ok erCo mm iss ion s
Ad mi nis tra tion
Ag en cy &Br ok er
Ov er sigh t
Pro du cti on
Pla nn ing &An aly sis
Pr od uct ionO ve rsig ht
Co rr esp on den ce(in cl. sta tem en ts)
D oc um en tM a nag em en t
& A rch iv e
W ir e R oo m
F ina nci a l
O p era tio ns(A /C Re ce iva ble )
C oll ate ra lAd mi nis tra tio n
C ol lec tio ns& R eco ve ry
Cr edi t/M ar ginP oli cy & P lan nin g
Cr edi t/M ar gin
O ve rsig ht
M ark et
R eg ula tor yRe lati on s
A dm ini str atio n
E nte rp rise
P or tfo lioT ra cki ng
C ash F low /
M atu rity L add erM ain ten an ce
A sse t
S ecu rit iza tio n
E nte rp riseP or tfo lioO ve rsi ght
E nte rp riseP or tfo lio
P la nni ng
M ark etR isk & Sco rin g
M od els
E nte rp rise
P or tfo lioM an ag em en t
T re asu ry
O pe rat ion s
O pe rat ion al
R iskM a nag em en t
R eg ula tor yC om pli an ce
G ui del ineC om p lian ce
M a rke t In fo rm atio n
(sw itc h) Op era tio n
Tra de r/B oo k
Ov ers igh t
M ar ketT rad ing
M ar ketEx ecu tio n
Pr og ramT rad ing
Au to ma tedT elle r
Cu sto m er C on tac tR ou tin g
Cu st om erSta tus
Cu sto m er C on tac tH an dle r
Ca ll Ce nt er(V RU )
Cu sto me rCo unt er/T elle r
Se lf S erv iceW e b
M ar ket Ass et/ Tr ustCu sto di al
S erv ice s
C lea rin g andSe ttle me nt
S ha reh ol derS erv ice s
F rau d/ AM LD ete cti on &
R es olu tio n
Cu sto m erA cc ou nti ng
Ov ers igh t
Ac cou ntRe con cil iat ion
Re wa rds
A dm ini str atio n
M ar ket As set
Va lua tio n & Pr icin g(M ar k t o M ar ket )
Po sit ion /B ala nc eM an ag em ent
C on su me rA cc oun tin g
Co rpo ra teA cc ou nti ng
Ca sh & C ur ren cy
Ha ndl ing
Inv est me nt
Fin an ceSer vic es
C on su me r
C red it Fac ilit yM a nag em en t
En titl em en t
Pr oce s sin g
Pa ym ent s
( In clF ee & Bill ing )
Ta xat ionAd mi nist rat ive
Se rvi ces
D epo sit o ry
R ece ipt s
S toc k L en din g
& R ep osMa rk et M a kin g
F und s/ Ma rk et
As setA dm ini str atio n
Un it T ru st
M ut ua l Fu nd
H ed ge Fu nd
In ve stm en tPo rtfo lio
M an ag em en t
In ves tm e ntP or tfo li o
Ad m inis tra tio n
In ve stm en tPo rtfo lio
Pla nn ing
P or tfo li oP erf orm an ce
A n aly si s
C ons um er
B an kin g
Tr ust
S erv ice s
Co ns um er
Len di ng
A u tho riz atio ns
( car ds)
e Tra din gP or tfol ioS erv ice s
Car ds
Fu lfill me nt
L ock - boxO per ati ons
C ons um er
Pr oc ess ingO ve rsig ht
B rok er edCo ns um er P ro du ct
C oo rd ina tio n
C he ckPr oc ess ing
F un ds Tr ans fer& Re mi tta nce
Ser vic es
Fi nan cia l
C ap tur e ( Ca rds )
M erc ha nt
Rel ati ons &Op era tio ns
R ea lEs tat e
Me rch an d iseFi nan ci ng
C or po rat e
P ro ces sin gO ve rsi gh t
S yn dic ateM ain ten an ce
& A dm in ist rati on
Co rpo ra teM &A & A dv iso ry
Ser vic es
T rad eF ina nc e S erv ice s
In ter na tio nalTr ad e
Ser vic es
Co rpo ra te
Len din g
B ank G ua ran tee s
C ashM ana ge me nt
Ser vic es
Pr im e Bro ke rag e
Ser vic es(Bu y S id e)
Inst ru me ntIss ua nce
D eb t/ Eq uity
I POPri vat eP lace m ent
F ina nci al Ma rke tA na lys is
Fi nan cia l
M ar ke tA na lys is
O ver sig ht
Q u ant ita tiveA na lys isS erv ice s
Ma rk et O rd er& Se rv ices
O ve rsi gh t
Tra de
Co nfi rm ati on& All oca tio n
Or der
M ana ge me nt
In ves tm ent /
Tra din gP oli cies & Pla nn in g
D eb t
Eq uit iesF X/ M M
D eri vat ive s &O ff -B ala nc e
sh ee t
C om mo di ties
Bu sin es s U nitT ax
Ad mi nis tra tion
F in anc ial
P la nni ng
Fin an ce & R iskM an age me nt
P lan nin g
Fin an ce & R iskM an age me ntO ve rsig ht
B usi nes s U ni tF in anc ial
Ad m inis tra tio n
Fin anc ial Co nt rol
& R epo rt ingO ve rsi ght
Bu sin es s U nit
A cc ou ntin g
B usi nes s U ni tF in anc ialO pe rat ion s
I nfo rm ati on D is sem in atio n
e -c ha nn el
P ro duc t
P er for ma nce O ver sig ht
Ac co un t Se rv ice s Pl ann ing
Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts
C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion
Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts
Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es
Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on
Business Analyst
Soluti on Archi tect
Data Modeler
Process Modeler
Project Manager
Information Framew ork (IFW)
Data M odels P rocess Models Services Models
Model Repository
R enovateRestru ct ure
Data Collection and Verif ication
Data Analysis
OpportunityI dentif ication
Planning and
Discovery
Pri oritizedRecomm en dations
Applic atio n Portfo lio Assessmen t
Client’s– Current Appli cation Portfolio – Business & IT Strategy – Techni cal Architecture & Standards– Current & Target Enterprise Architecture
Rational ize
Re prioritiz e
Relocate
inputs
2
PortfolioManagement & Transformati on
Framework for M anagem en t & Governan ce
Direction & Planning Design & Validation Construction Deploy & Manage
SOA Architecture
Process & Information Modeler
Legacy Assets AnalyzerApplication Portfolio Analyzer
Component Business Modeler
Runtime Environment
Candidate Service Model
Business Business Logic Logic
ServiceService
UI
IP
Data AccessI/O I/O
RoutinesRoutines
DatabaseDatabase
Web ServicesInterfaces
UIControlData
App Mngt.App Mngt.ServiceService
Rich ClientRich Client
UI ServicesUI Services
Workflow Bu siness Rules
Modernization Methods
Top Down Approach
Bottom Up Approach
Busin
ess Develo
pment
Finance & Risk Management
Business
Infrastructure
Production
Interaction
O perational
Services
C ust om erS ale s & Se rvi cin g
Pla nn ing
C ust om erSa les & S er vic ing
O ver sig ht
Em p loy eePa yro ll & T ax
Em pl oy eeBe nef its
A d min ist rat ion
W or kfo rc e
T rai nin g &De ve lop me nt
Em plo ye e
A sse ssm en ts(R ecr uit me nt)
E mp lo yee S tat us
& Ref ere nceInf orm a tion
E mp lo yee
Tra ve l &Exp en ses
Hu ma n
Re so urc esO ver sig ht
Hu ma n Res ou rce sPo lici es &
Pla nn ing
Em p loy ee A ssig nm en t &
Us ag e a nal ysi s
Wo rk er Q ual ific atio n
& C er tific ati onA llia nc es
Pla nn ing &A na lys is
A llia nc esO ver sig ht
A llia nc esA dm ini str atio n
B u sin ess Un it P lan ni ng
B us ine ss Un itA dm in istr ati on
Bu sin ess Un itO ve rsi gh t
Bus ine ss Str a teg y
& En ter pri se P lan nin g &
A na lys is
G en era l Le dg er
(F ina nc ial S ta tem e nts )
C or por ate
Leg alS erv ice s
Bu sin ess
Sy ste msPl ann ing
B usi nes s
S yst em sO v ers igh t
B usi nes s &Sys tem s
Ar ch itec tur e
S yst em sO pe rat ion s
Kn ow led geE xch an ge
Sy ste ms
D ev elo pm en t a nd De plo ym en t
P ro duc tio n
A ss ura nc e(H el p D esk )
B us ine ss
P oli cie s &P roc edu re s
In tell ect ual
P rop er tyMa int ena nc e
Au dit &
Le ga l Co m plia nc e
B usi nes s D ev elo pm en t
Po lic ies & P lan nin g
S eg me n t
P lan ni n g& An aly s is
M ark et &Co mp eti tor
A na lys is
Ma rke tR es ear ch
B usi nes s
D ev elo pm en tO ver sig ht
M ark et Re sea rch
M an ag em ent& O ver sig ht
P rod uc tD ep lo ym ent
O ver sig ht
P rod uc tPo rt foli o
P lan nin g
Pro du ct D eve lo pm ent
P ro du ct D es ignO ver sig ht
Pro du ctB un dli n g
P rod uc tD ep lo ym ent
F un d/ Ma rk et
A ss et P lan ni ng& D eve lop m ent
Fun d & D eb t/E qu ity
In str um e ntO ve rsig h t
Cu st om er
P ort fol io P lan nin g
A cq ui siti on
P lan nin g ( Ad v/ Ext /In t)
C am pa ig nO ve rsig h t
( Ad v/ Ext /In t)
Cu st om erB eha vio rM od elin g
A dv er tisi ng
E xec ut io n
E xte rn a l C am pa ig nE xec ut io n
Cu st om erRe fer en ceInfo rm at ion
Cu st om erP ort fol io
O ver sig ht
C or po rat e Re lati on s
Po lici es &Pla nn ing
Co rpo rat eR ela tio nsh ip
M an age m ent
C or por ateR ela tio ns hip
A dm inis tra tio n
Co rpo rat e& Ins titu tio na l
Co m mu nic ati ons
S ta keh old erIn ve stm en t
R el atio ns
E xt ern al ( Inv est or)
R el atio ns
In te rna l
C am pa ignE xec uti on
S ale s
Su pp ortA dm in istr ati on
P ro duc t/ Sal es
Inv en tor yD ist rib uti on
C us tom e r
Rev iew s, Su rve ys& Re sea rc h
T ra ini ng &
A w are ne ss
Fa cili tiesM a int ena nc e
& O pe rat ion s
Fix ed As setReg ist er
Fa cil ityA dm ini str atio n
F ac iliti es &
P ro cu rem en tP ol icie s &
Pla nn ing
P ro cur em en t
Fac ilit ies &P ro cur em en t
Ov er sig ht
C us tom e rA gre em en ts
C us tom erCo nt act /E ven t
H ist ory
C us tom erCr edi t R atin g
E xe cut ion
C as e & Ex cep tio nH an dlin g
Ag re em ent &Re lat ion sh ip
O ve rsi gh t
C ust om erTra ns act ion
Co nso lid ato r
E ntit lem en t& Sal es
C us tom erRe lat ion sh ip
Ma na ge me nt
B rok er edP ro du ct
S ale s
U nde rw riti ng
Co rre spo nd entB an k
Ad min ist rat ion
Co rre sp ond en tP lan ni ng &O ve rsig ht
Bra nc h
N on - ca shI nve nto ry
Ad m inis tra tio n
C ha nn el O pe rat ion s
Net wo rkO ve rsi ght
O per ati on al
Ser vic esO ver sig ht
F ail sH and lin g
Op era tio ns Pla nn ing
C ou nte rpa rty
Ad m inis tra tio n
Ma rk etD ata /F eed
O pe rat ion
M ar ket A sse tM ai nte na nce
(C or por ate Ev ent s)
Re fer enc e a nd
Dir ect or y D ataM ain ten an ce
M ark et
In fo rm atio nM ain ten an ce
Ex ter nal Da ta
(IP ) P lan nin g &A sse ssm e nt
In for ma tio n
Pro vid er O ver sig ht &
Ad mi nist rat ion
A ge nc y / Br ok erCo mm iss ion s
Ad mi nis tra tion
Ag en cy &Br ok er
Ov er sigh t
Pro du cti on
Pla nn ing &An aly sis
Pr od uct ionO ve rsig ht
Co rr esp on den ce(in cl. sta tem en ts)
D oc um en tM a nag em en t
& A rch iv e
W ir e R oo m
F ina nci a l
O p era tio ns(A /C Re ce iva ble )
C oll ate ra lAd mi nis tra tio n
C ol lec tio ns& R eco ve ry
Cr edi t/M ar ginP oli cy & P lan nin g
Cr edi t/M ar gin
O ve rsig ht
M ark et
R eg ula tor yRe lati on s
A dm ini str atio n
E nte rp rise
P or tfo lioT ra cki ng
C ash F low /
M atu rity L add erM ain ten an ce
A sse t
S ecu rit iza tio n
E nte rp riseP or tfo lioO ve rsi ght
E nte rp riseP or tfo lio
P la nni ng
M ark etR isk & Sco rin g
M od els
E nte rp rise
P or tfo lioM an ag em en t
T re asu ry
O pe rat ion s
O pe rat ion al
R iskM a nag em en t
R eg ula tor yC om pli an ce
G ui del ineC om p lian ce
M a rke t In fo rm atio n
(sw itc h) Op era tio n
Tra de r/B oo k
Ov ers igh t
M ar ketT rad ing
M ar ketEx ecu tio n
Pr og ramT rad ing
Au to ma tedT elle r
Cu sto m er C on tac tR ou tin g
Cu st om erSta tus
Cu sto m er C on tac tH an dle r
Ca ll Ce nt er(V RU )
Cu sto me rCo unt er/T elle r
Se lf S erv iceW e b
M ar ket Ass et/ Tr ustCu sto di al
S erv ice s
C lea rin g andSe ttle me nt
S ha reh ol derS erv ice s
F rau d/ AM LD ete cti on &
R es olu tio n
Cu sto m erA cc ou nti ng
Ov ers igh t
Ac cou ntRe con cil iat ion
Re wa rds
A dm ini str atio n
M ar ket As set
Va lua tio n & Pr icin g(M ar k t o M ar ket )
Po sit ion /B ala nc eM an ag em ent
C on su me rA cc oun tin g
Co rpo ra teA cc ou nti ng
Ca sh & C ur ren cy
Ha ndl ing
Inv est me nt
Fin an ceSer vic es
C on su me r
C red it Fac ilit yM a nag em en t
En titl em en t
Pr oce s sin g
Pa ym ent s
( In clF ee & Bill ing )
Ta xat ionAd mi nist rat ive
Se rvi ces
D epo sit o ry
R ece ipt s
S toc k L en din g
& R ep osMa rk et M a kin g
F und s/ Ma rk et
As setA dm ini str atio n
Un it T ru st
M ut ua l Fu nd
H ed ge Fu nd
In ve stm en tPo rtfo lio
M an ag em en t
In ves tm e ntP or tfo li o
Ad m inis tra tio n
In ve stm en tPo rtfo lio
Pla nn ing
P or tfo li oP erf orm an ce
A n aly si s
C ons um er
B an kin g
Tr ust
S erv ice s
Co ns um er
Len di ng
A u tho riz atio ns
( car ds)
e Tra din gP or tfol ioS erv ice s
Car ds
Fu lfill me nt
L ock - boxO per ati ons
C ons um er
Pr oc ess ingO ve rsig ht
B rok er edCo ns um er P ro du ct
C oo rd ina tio n
C he ckPr oc ess ing
F un ds Tr ans fer& Re mi tta nce
Ser vic es
Fi nan cia l
C ap tur e ( Ca rds )
M erc ha nt
Rel ati ons &Op era tio ns
R ea lEs tat e
Me rch an d iseFi nan ci ng
C or po rat e
P ro ces sin gO ve rsi gh t
S yn dic ateM ain ten an ce
& A dm in ist rati on
Co rpo ra teM &A & A dv iso ry
Ser vic es
T rad eF ina nc e S erv ice s
In ter na tio nalTr ad e
Ser vic es
Co rpo ra te
Len din g
B ank G ua ran tee s
C ashM ana ge me nt
Ser vic es
Pr im e Bro ke rag e
Ser vic es(Bu y S id e)
Inst ru me ntIss ua nce
D eb t/ Eq uity
I POPri vat eP lace m ent
F ina nci al Ma rke tA na lys is
Fi nan cia l
M ar ke tA na lys is
O ver sig ht
Q u ant ita tiveA na lys isS erv ice s
Ma rk et O rd er& Se rv ices
O ve rsi gh t
Tra de
Co nfi rm ati on& All oca tio n
Or der
M ana ge me nt
In ves tm ent /
Tra din gP oli cies & Pla nn in g
D eb t
Eq uit iesF X/ M M
D eri vat ive s &O ff -B ala nc e
sh ee t
C om mo di ties
Bu sin es s U nitT ax
Ad mi nis tra tion
F in anc ial
P la nni ng
Fin an ce & R iskM an age me nt
P lan nin g
Fin an ce & R iskM an age me ntO ve rsig ht
B usi nes s U ni tF in anc ial
Ad m inis tra tio n
Fin anc ial Co nt rol
& R epo rt ingO ve rsi ght
Bu sin es s U nit
A cc ou ntin g
B usi nes s U ni tF in anc ialO pe rat ion s
I nfo rm ati on D is sem in atio n
e -c ha nn el
P ro duc t
P er for ma nce O ver sig ht
Ac co un t Se rv ice s Pl ann ing
Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts
C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion
Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts
Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es
Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on
Busin
ess Develo
pment
Finance & Risk Management
Business
Infrastructure
Production
Interaction
O perational
Services
C ust om erS ale s & Se rvi cin g
Pla nn ing
C ust om erSa les & S er vic ing
O ver sig ht
Em p loy eePa yro ll & T ax
Em pl oy eeBe nef its
A d min ist rat ion
W or kfo rc e
T rai nin g &De ve lop me nt
Em plo ye e
A sse ssm en ts(R ecr uit me nt)
E mp lo yee S tat us
& Ref ere nceInf orm a tion
E mp lo yee
Tra ve l &Exp en ses
Hu ma n
Re so urc esO ver sig ht
Hu ma n Res ou rce sPo lici es &
Pla nn ing
Em p loy ee A ssig nm en t &
Us ag e a nal ysi s
Wo rk er Q ual ific atio n
& C er tific ati onA llia nc es
Pla nn ing &A na lys is
A llia nc esO ver sig ht
A llia nc esA dm ini str atio n
B u sin ess Un it P lan ni ng
B us ine ss Un itA dm in istr ati on
Bu sin ess Un itO ve rsi gh t
Bus ine ss Str a teg y
& En ter pri se P lan nin g &
A na lys is
G en era l Le dg er
(F ina nc ial S ta tem e nts )
C or por ate
Leg alS erv ice s
Bu sin ess
Sy ste msPl ann ing
B usi nes s
S yst em sO v ers igh t
B usi nes s &Sys tem s
Ar ch itec tur e
S yst em sO pe rat ion s
Kn ow led geE xch an ge
Sy ste ms
D ev elo pm en t a nd De plo ym en t
P ro duc tio n
A ss ura nc e(H el p D esk )
B us ine ss
P oli cie s &P roc edu re s
In tell ect ual
P rop er tyMa int ena nc e
Au dit &
Le ga l Co m plia nc e
B usi nes s D ev elo pm en t
Po lic ies & P lan nin g
S eg me n t
P lan ni n g& An aly s is
M ark et &Co mp eti tor
A na lys is
Ma rke tR es ear ch
B usi nes s
D ev elo pm en tO ver sig ht
M ark et Re sea rch
M an ag em ent& O ver sig ht
P rod uc tD ep lo ym ent
O ver sig ht
P rod uc tPo rt foli o
P lan nin g
Pro du ct D eve lo pm ent
P ro du ct D es ignO ver sig ht
Pro du ctB un dli n g
P rod uc tD ep lo ym ent
F un d/ Ma rk et
A ss et P lan ni ng& D eve lop m ent
Fun d & D eb t/E qu ity
In str um e ntO ve rsig h t
Cu st om er
P ort fol io P lan nin g
A cq ui siti on
P lan nin g ( Ad v/ Ext /In t)
C am pa ig nO ve rsig h t
( Ad v/ Ext /In t)
Cu st om erB eha vio rM od elin g
A dv er tisi ng
E xec ut io n
E xte rn a l C am pa ig nE xec ut io n
Cu st om erRe fer en ceInfo rm at ion
Cu st om erP ort fol io
O ver sig ht
C or po rat e Re lati on s
Po lici es &Pla nn ing
Co rpo rat eR ela tio nsh ip
M an age m ent
C or por ateR ela tio ns hip
A dm inis tra tio n
Co rpo rat e& Ins titu tio na l
Co m mu nic ati ons
S ta keh old erIn ve stm en t
R el atio ns
E xt ern al ( Inv est or)
R el atio ns
In te rna l
C am pa ignE xec uti on
S ale s
Su pp ortA dm in istr ati on
P ro duc t/ Sal es
Inv en tor yD ist rib uti on
C us tom e r
Rev iew s, Su rve ys& Re sea rc h
T ra ini ng &
A w are ne ss
Fa cili tiesM a int ena nc e
& O pe rat ion s
Fix ed As setReg ist er
Fa cil ityA dm ini str atio n
F ac iliti es &
P ro cu rem en tP ol icie s &
Pla nn ing
P ro cur em en t
Fac ilit ies &P ro cur em en t
Ov er sig ht
C us tom e rA gre em en ts
C us tom erCo nt act /E ven t
H ist ory
C us tom erCr edi t R atin g
E xe cut ion
C as e & Ex cep tio nH an dlin g
Ag re em ent &Re lat ion sh ip
O ve rsi gh t
C ust om erTra ns act ion
Co nso lid ato r
E ntit lem en t& Sal es
C us tom erRe lat ion sh ip
Ma na ge me nt
B rok er edP ro du ct
S ale s
U nde rw riti ng
Co rre spo nd entB an k
Ad min ist rat ion
Co rre sp ond en tP lan ni ng &O ve rsig ht
Bra nc h
N on - ca shI nve nto ry
Ad m inis tra tio n
C ha nn el O pe rat ion s
Net wo rkO ve rsi ght
O per ati on al
Ser vic esO ver sig ht
F ail sH and lin g
Op era tio ns Pla nn ing
C ou nte rpa rty
Ad m inis tra tio n
Ma rk etD ata /F eed
O pe rat ion
M ar ket A sse tM ai nte na nce
(C or por ate Ev ent s)
Re fer enc e a nd
Dir ect or y D ataM ain ten an ce
M ark et
In fo rm atio nM ain ten an ce
Ex ter nal Da ta
(IP ) P lan nin g &A sse ssm e nt
In for ma tio n
Pro vid er O ver sig ht &
Ad mi nist rat ion
A ge nc y / Br ok erCo mm iss ion s
Ad mi nis tra tion
Ag en cy &Br ok er
Ov er sigh t
Pro du cti on
Pla nn ing &An aly sis
Pr od uct ionO ve rsig ht
Co rr esp on den ce(in cl. sta tem en ts)
D oc um en tM a nag em en t
& A rch iv e
W ir e R oo m
F ina nci a l
O p era tio ns(A /C Re ce iva ble )
C oll ate ra lAd mi nis tra tio n
C ol lec tio ns& R eco ve ry
Cr edi t/M ar ginP oli cy & P lan nin g
Cr edi t/M ar gin
O ve rsig ht
M ark et
R eg ula tor yRe lati on s
A dm ini str atio n
E nte rp rise
P or tfo lioT ra cki ng
C ash F low /
M atu rity L add erM ain ten an ce
A sse t
S ecu rit iza tio n
E nte rp riseP or tfo lioO ve rsi ght
E nte rp riseP or tfo lio
P la nni ng
M ark etR isk & Sco rin g
M od els
E nte rp rise
P or tfo lioM an ag em en t
T re asu ry
O pe rat ion s
O pe rat ion al
R iskM a nag em en t
R eg ula tor yC om pli an ce
G ui del ineC om p lian ce
M a rke t In fo rm atio n
(sw itc h) Op era tio n
Tra de r/B oo k
Ov ers igh t
M ar ketT rad ing
M ar ketEx ecu tio n
Pr og ramT rad ing
Au to ma tedT elle r
Cu sto m er C on tac tR ou tin g
Cu st om erSta tus
Cu sto m er C on tac tH an dle r
Ca ll Ce nt er(V RU )
Cu sto me rCo unt er/T elle r
Se lf S erv iceW e b
M ar ket Ass et/ Tr ustCu sto di al
S erv ice s
C lea rin g andSe ttle me nt
S ha reh ol derS erv ice s
F rau d/ AM LD ete cti on &
R es olu tio n
Cu sto m erA cc ou nti ng
Ov ers igh t
Ac cou ntRe con cil iat ion
Re wa rds
A dm ini str atio n
M ar ket As set
Va lua tio n & Pr icin g(M ar k t o M ar ket )
Po sit ion /B ala nc eM an ag em ent
C on su me rA cc oun tin g
Co rpo ra teA cc ou nti ng
Ca sh & C ur ren cy
Ha ndl ing
Inv est me nt
Fin an ceSer vic es
C on su me r
C red it Fac ilit yM a nag em en t
En titl em en t
Pr oce s sin g
Pa ym ent s
( In clF ee & Bill ing )
Ta xat ionAd mi nist rat ive
Se rvi ces
D epo sit o ry
R ece ipt s
S toc k L en din g
& R ep osMa rk et M a kin g
F und s/ Ma rk et
As setA dm ini str atio n
Un it T ru st
M ut ua l Fu nd
H ed ge Fu nd
In ve stm en tPo rtfo lio
M an ag em en t
In ves tm e ntP or tfo li o
Ad m inis tra tio n
In ve stm en tPo rtfo lio
Pla nn ing
P or tfo li oP erf orm an ce
A n aly si s
C ons um er
B an kin g
Tr ust
S erv ice s
Co ns um er
Len di ng
A u tho riz atio ns
( car ds)
e Tra din gP or tfol ioS erv ice s
Car ds
Fu lfill me nt
L ock - boxO per ati ons
C ons um er
Pr oc ess ingO ve rsig ht
B rok er edCo ns um er P ro du ct
C oo rd ina tio n
C he ckPr oc ess ing
F un ds Tr ans fer& Re mi tta nce
Ser vic es
Fi nan cia l
C ap tur e ( Ca rds )
M erc ha nt
Rel ati ons &Op era tio ns
R ea lEs tat e
Me rch an d iseFi nan ci ng
C or po rat e
P ro ces sin gO ve rsi gh t
S yn dic ateM ain ten an ce
& A dm in ist rati on
Co rpo ra teM &A & A dv iso ry
Ser vic es
T rad eF ina nc e S erv ice s
In ter na tio nalTr ad e
Ser vic es
Co rpo ra te
Len din g
B ank G ua ran tee s
C ashM ana ge me nt
Ser vic es
Pr im e Bro ke rag e
Ser vic es(Bu y S id e)
Inst ru me ntIss ua nce
D eb t/ Eq uity
I POPri vat eP lace m ent
F ina nci al Ma rke tA na lys is
Fi nan cia l
M ar ke tA na lys is
O ver sig ht
Q u ant ita tiveA na lys isS erv ice s
Ma rk et O rd er& Se rv ices
O ve rsi gh t
Tra de
Co nfi rm ati on& All oca tio n
Or der
M ana ge me nt
In ves tm ent /
Tra din gP oli cies & Pla nn in g
D eb t
Eq uit iesF X/ M M
D eri vat ive s &O ff -B ala nc e
sh ee t
C om mo di ties
Bu sin es s U nitT ax
Ad mi nis tra tion
F in anc ial
P la nni ng
Fin an ce & R iskM an age me nt
P lan nin g
Fin an ce & R iskM an age me ntO ve rsig ht
B usi nes s U ni tF in anc ial
Ad m inis tra tio n
Fin anc ial Co nt rol
& R epo rt ingO ve rsi ght
Bu sin es s U nit
A cc ou ntin g
B usi nes s U ni tF in anc ialO pe rat ion s
I nfo rm ati on D is sem in atio n
e -c ha nn el
P ro duc t
P er for ma nce O ver sig ht
Ac co un t Se rv ice s Pl ann ing
Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts
C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion
Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts
Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es
Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on
Business Analyst
Soluti on Archi tect
Data Modeler
Process Modeler
Project Manager
Information Framew ork (IFW)
Data M odels P rocess Models Services Models
Model Repository
R enovateRestru ct ure
Data Collection and Verif ication
Data Analysis
OpportunityI dentif ication
Planning and
Discovery
Pri oritizedRecomm en dations
Applic atio n Portfo lio Assessmen t
Client’s– Current Appli cation Portfolio – Business & IT Strategy – Techni cal Architecture & Standards– Current & Target Enterprise Architecture
Rational ize
Re prioritiz e
Relocate
inputs
2
PortfolioManagement & Transformati on
Framework for M anagem en t & Governan ce
Direction & Planning Design & Validation Construction Deploy & Manage
SOA Architecture
Process & Information Modeler
Legacy Assets AnalyzerApplication Portfolio Analyzer
Component Business Modeler
Runtime Environment
Candidate Service Model
Business Business Logic Logic
ServiceService
UI
IP
Data AccessI/O I/O
RoutinesRoutines
DatabaseDatabase
Web ServicesInterfaces
UIControlData
App Mngt.App Mngt.ServiceService
Rich ClientRich Client
UI ServicesUI Services
Workflow Bu siness Rules
Modernization Methods
Top Down Approach
Bottom Up Approach
Renovated legacy applications in new environment
SOA Architecture - a partire dal Service Model viene definita l’architettura SOA target che diventa il riferimento per le fasi implementative di modernizzazione applicativa e di sviluppo di “servizi” di business, in base ad una logica integrata tra il layer di business fruitore dei servizi e quello applicativo fornitore dei servizi oggetto delle iniziative di trasformazione dei processi.
Composite Service
Atomic Service
ServicesIdentification (atomic and composite)
Existing Application Analysis and modernization
Service ComponentsMapping to application
Consumers
Business ProcessComposition and choreography
Service Provider
Service C
onsumer
Integration (E nterprise Serv ice Bus)
QoS Layer (Se curity, M
anag ement &
Monitoring Inf rastructure S ervices)
Data A
rchitec ture (meta-da ta) &
Business Inte lligence
Governance
Channel B2B
PackagedApplication
CustomApplication
OOApplication
SOA Architecture DefinitionLa definizione dell’architettura target è lo snodo fondamentale per garantire la coerenza tra gli interventi di modernizzazione applicativa e le iniziative di ottimizzazione/automazione dei processi.
Deliverable: SOA Target Architecture
10
Implementazione dei servizi e componenti applicative
Application Component
Application Componentization - sulla base della architettura target e dei servizi selezionati, la componentizzazione applicativa consiste nella estrazione di funzionalità critiche e riusabili da applicazioni legacy “embedded” in modo da produrre “servizi” atomici richiamabili all’interno di un processo di business in maniera standard.
Busin
ess Develo
pment
Finance & Risk Management
Business
Infrastructure
Production
Interaction
O perational
Services
C ust om erS ale s & Se rvi cin g
Pla nn ing
C ust om erSa les & S er vic ing
O ver sig ht
Em p loy eePa yro ll & T ax
Em pl oy eeBe nef its
A d min ist rat ion
W or kfo rc e
T rai nin g &De ve lop me nt
Em plo ye e
A sse ssm en ts(R ecr uit me nt)
E mp lo yee S tat us
& Ref ere nceInf orm a tion
E mp lo yee
Tra ve l &Exp en ses
Hu ma n
Re so urc esO ver sig ht
Hu ma n Res ou rce sPo lici es &
Pla nn ing
Em p loy ee A ssig nm en t &
Us ag e a nal ysi s
Wo rk er Q ual ific atio n
& C er tific ati onA llia nc es
Pla nn ing &A na lys is
A llia nc esO ver sig ht
A llia nc esA dm ini str atio n
B u sin ess Un it P lan ni ng
B us ine ss Un itA dm in istr ati on
Bu sin ess Un itO ve rsi gh t
Bus ine ss Str a teg y
& En ter pri se P lan nin g &
A na lys is
G en era l Le dg er
(F ina nc ial S ta tem e nts )
C or por ate
Leg alS erv ice s
Bu sin ess
Sy ste msPl ann ing
B usi nes s
S yst em sO v ers igh t
B usi nes s &Sys tem s
Ar ch itec tur e
S yst em sO pe rat ion s
Kn ow led geE xch an ge
Sy ste ms
D ev elo pm en t a nd De plo ym en t
P ro duc tio n
A ss ura nc e(H el p D esk )
B us ine ss
P oli cie s &P roc edu re s
In tell ect ual
P rop er tyMa int ena nc e
Au dit &
Le ga l Co m plia nc e
B usi nes s D ev elo pm en t
Po lic ies & P lan nin g
S eg me n t
P lan ni n g& An aly s is
M ark et &Co mp eti tor
A na lys is
Ma rke tR es ear ch
B usi nes s
D ev elo pm en tO ver sig ht
M ark et Re sea rch
M an ag em ent& O ver sig ht
P rod uc tD ep lo ym ent
O ver sig ht
P rod uc tPo rt foli o
P lan nin g
Pro du ct D eve lo pm ent
P ro du ct D es ignO ver sig ht
Pro du ctB un dli n g
P rod uc tD ep lo ym ent
F un d/ Ma rk et
A ss et P lan ni ng& D eve lop m ent
Fun d & D eb t/E qu ity
In str um e ntO ve rsig h t
Cu st om er
P ort fol io P lan nin g
A cq ui siti on
P lan nin g ( Ad v/ Ext /In t)
C am pa ig nO ve rsig h t
( Ad v/ Ext /In t)
Cu st om erB eha vio rM od elin g
A dv er tisi ng
E xec ut io n
E xte rn a l C am pa ig nE xec ut io n
Cu st om erRe fer en ceInfo rm at ion
Cu st om erP ort fol io
O ver sig ht
C or po rat e Re lati on s
Po lici es &Pla nn ing
Co rpo rat eR ela tio nsh ip
M an age m ent
C or por ateR ela tio ns hip
A dm inis tra tio n
Co rpo rat e& Ins titu tio na l
Co m mu nic ati ons
S ta keh old erIn ve stm en t
R el atio ns
E xt ern al ( Inv est or)
R el atio ns
In te rna l
C am pa ignE xec uti on
S ale s
Su pp ortA dm in istr ati on
P ro duc t/ Sal es
Inv en tor yD ist rib uti on
C us tom e r
Rev iew s, Su rve ys& Re sea rc h
T ra ini ng &
A w are ne ss
Fa cili tiesM a int ena nc e
& O pe rat ion s
Fix ed As setReg ist er
Fa cil ityA dm ini str atio n
F ac iliti es &
P ro cu rem en tP ol icie s &
Pla nn ing
P ro cur em en t
Fac ilit ies &P ro cur em en t
Ov er sig ht
C us tom e rA gre em en ts
C us tom erCo nt act /E ven t
H ist ory
C us tom erCr edi t R atin g
E xe cut ion
C as e & Ex cep tio nH an dlin g
Ag re em ent &Re lat ion sh ip
O ve rsi gh t
C ust om erTra ns act ion
Co nso lid ato r
E ntit lem en t& Sal es
C us tom erRe lat ion sh ip
Ma na ge me nt
B rok er edP ro du ct
S ale s
U nde rw riti ng
Co rre spo nd entB an k
Ad min ist rat ion
Co rre sp ond en tP lan ni ng &O ve rsig ht
Bra nc h
N on - ca shI nve nto ry
Ad m inis tra tio n
C ha nn el O pe rat ion s
Net wo rkO ve rsi ght
O per ati on al
Ser vic esO ver sig ht
F ail sH and lin g
Op era tio ns Pla nn ing
C ou nte rpa rty
Ad m inis tra tio n
Ma rk etD ata /F eed
O pe rat ion
M ar ket A sse tM ai nte na nce
(C or por ate Ev ent s)
Re fer enc e a nd
Dir ect or y D ataM ain ten an ce
M ark et
In fo rm atio nM ain ten an ce
Ex ter nal Da ta
(IP ) P lan nin g &A sse ssm e nt
In for ma tio n
Pro vid er O ver sig ht &
Ad mi nist rat ion
A ge nc y / Br ok erCo mm iss ion s
Ad mi nis tra tion
Ag en cy &Br ok er
Ov er sigh t
Pro du cti on
Pla nn ing &An aly sis
Pr od uct ionO ve rsig ht
Co rr esp on den ce(in cl. sta tem en ts)
D oc um en tM a nag em en t
& A rch iv e
W ir e R oo m
F ina nci a l
O p era tio ns(A /C Re ce iva ble )
C oll ate ra lAd mi nis tra tio n
C ol lec tio ns& R eco ve ry
Cr edi t/M ar ginP oli cy & P lan nin g
Cr edi t/M ar gin
O ve rsig ht
M ark et
R eg ula tor yRe lati on s
A dm ini str atio n
E nte rp rise
P or tfo lioT ra cki ng
C ash F low /
M atu rity L add erM ain ten an ce
A sse t
S ecu rit iza tio n
E nte rp riseP or tfo lioO ve rsi ght
E nte rp riseP or tfo lio
P la nni ng
M ark etR isk & Sco rin g
M od els
E nte rp rise
P or tfo lioM an ag em en t
T re asu ry
O pe rat ion s
O pe rat ion al
R iskM a nag em en t
R eg ula tor yC om pli an ce
G ui del ineC om p lian ce
M a rke t In fo rm atio n
(sw itc h) Op era tio n
Tra de r/B oo k
Ov ers igh t
M ar ketT rad ing
M ar ketEx ecu tio n
Pr og ramT rad ing
Au to ma tedT elle r
Cu sto m er C on tac tR ou tin g
Cu st om erSta tus
Cu sto m er C on tac tH an dle r
Ca ll Ce nt er(V RU )
Cu sto me rCo unt er/T elle r
Se lf S erv iceW e b
M ar ket Ass et/ Tr ustCu sto di al
S erv ice s
C lea rin g andSe ttle me nt
S ha reh ol derS erv ice s
F rau d/ AM LD ete cti on &
R es olu tio n
Cu sto m erA cc ou nti ng
Ov ers igh t
Ac cou ntRe con cil iat ion
Re wa rds
A dm ini str atio n
M ar ket As set
Va lua tio n & Pr icin g(M ar k t o M ar ket )
Po sit ion /B ala nc eM an ag em ent
C on su me rA cc oun tin g
Co rpo ra teA cc ou nti ng
Ca sh & C ur ren cy
Ha ndl ing
Inv est me nt
Fin an ceSer vic es
C on su me r
C red it Fac ilit yM a nag em en t
En titl em en t
Pr oce s sin g
Pa ym ent s
( In clF ee & Bill ing )
Ta xat ionAd mi nist rat ive
Se rvi ces
D epo sit o ry
R ece ipt s
S toc k L en din g
& R ep osMa rk et M a kin g
F und s/ Ma rk et
As setA dm ini str atio n
Un it T ru st
M ut ua l Fu nd
H ed ge Fu nd
In ve stm en tPo rtfo lio
M an ag em en t
In ves tm e ntP or tfo li o
Ad m inis tra tio n
In ve stm en tPo rtfo lio
Pla nn ing
P or tfo li oP erf orm an ce
A n aly si s
C ons um er
B an kin g
Tr ust
S erv ice s
Co ns um er
Len di ng
A u tho riz atio ns
( car ds)
e Tra din gP or tfol ioS erv ice s
Car ds
Fu lfill me nt
L ock - boxO per ati ons
C ons um er
Pr oc ess ingO ve rsig ht
B rok er edCo ns um er P ro du ct
C oo rd ina tio n
C he ckPr oc ess ing
F un ds Tr ans fer& Re mi tta nce
Ser vic es
Fi nan cia l
C ap tur e ( Ca rds )
M erc ha nt
Rel ati ons &Op era tio ns
R ea lEs tat e
Me rch an d iseFi nan ci ng
C or po rat e
P ro ces sin gO ve rsi gh t
S yn dic ateM ain ten an ce
& A dm in ist rati on
Co rpo ra teM &A & A dv iso ry
Ser vic es
T rad eF ina nc e S erv ice s
In ter na tio nalTr ad e
Ser vic es
Co rpo ra te
Len din g
B ank G ua ran tee s
C ashM ana ge me nt
Ser vic es
Pr im e Bro ke rag e
Ser vic es(Bu y S id e)
Inst ru me ntIss ua nce
D eb t/ Eq uity
I POPri vat eP lace m ent
F ina nci al Ma rke tA na lys is
Fi nan cia l
M ar ke tA na lys is
O ver sig ht
Q u ant ita tiveA na lys isS erv ice s
Ma rk et O rd er& Se rv ices
O ve rsi gh t
Tra de
Co nfi rm ati on& All oca tio n
Or der
M ana ge me nt
In ves tm ent /
Tra din gP oli cies & Pla nn in g
D eb t
Eq uit iesF X/ M M
D eri vat ive s &O ff -B ala nc e
sh ee t
C om mo di ties
Bu sin es s U nitT ax
Ad mi nis tra tion
F in anc ial
P la nni ng
Fin an ce & R iskM an age me nt
P lan nin g
Fin an ce & R iskM an age me ntO ve rsig ht
B usi nes s U ni tF in anc ial
Ad m inis tra tio n
Fin anc ial Co nt rol
& R epo rt ingO ve rsi ght
Bu sin es s U nit
A cc ou ntin g
B usi nes s U ni tF in anc ialO pe rat ion s
I nfo rm ati on D is sem in atio n
e -c ha nn el
P ro duc t
P er for ma nce O ver sig ht
Ac co un t Se rv ice s Pl ann ing
Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts
C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion
Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts
Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es
Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on
Busin
ess Develo
pment
Finance & Risk Management
Business
Infrastructure
Production
Interaction
O perational
Services
C ust om erS ale s & Se rvi cin g
Pla nn ing
C ust om erSa les & S er vic ing
O ver sig ht
Em p loy eePa yro ll & T ax
Em pl oy eeBe nef its
A d min ist rat ion
W or kfo rc e
T rai nin g &De ve lop me nt
Em plo ye e
A sse ssm en ts(R ecr uit me nt)
E mp lo yee S tat us
& Ref ere nceInf orm a tion
E mp lo yee
Tra ve l &Exp en ses
Hu ma n
Re so urc esO ver sig ht
Hu ma n Res ou rce sPo lici es &
Pla nn ing
Em p loy ee A ssig nm en t &
Us ag e a nal ysi s
Wo rk er Q ual ific atio n
& C er tific ati onA llia nc es
Pla nn ing &A na lys is
A llia nc esO ver sig ht
A llia nc esA dm ini str atio n
B u sin ess Un it P lan ni ng
B us ine ss Un itA dm in istr ati on
Bu sin ess Un itO ve rsi gh t
Bus ine ss Str a teg y
& En ter pri se P lan nin g &
A na lys is
G en era l Le dg er
(F ina nc ial S ta tem e nts )
C or por ate
Leg alS erv ice s
Bu sin ess
Sy ste msPl ann ing
B usi nes s
S yst em sO v ers igh t
B usi nes s &Sys tem s
Ar ch itec tur e
S yst em sO pe rat ion s
Kn ow led geE xch an ge
Sy ste ms
D ev elo pm en t a nd De plo ym en t
P ro duc tio n
A ss ura nc e(H el p D esk )
B us ine ss
P oli cie s &P roc edu re s
In tell ect ual
P rop er tyMa int ena nc e
Au dit &
Le ga l Co m plia nc e
B usi nes s D ev elo pm en t
Po lic ies & P lan nin g
S eg me n t
P lan ni n g& An aly s is
M ark et &Co mp eti tor
A na lys is
Ma rke tR es ear ch
B usi nes s
D ev elo pm en tO ver sig ht
M ark et Re sea rch
M an ag em ent& O ver sig ht
P rod uc tD ep lo ym ent
O ver sig ht
P rod uc tPo rt foli o
P lan nin g
Pro du ct D eve lo pm ent
P ro du ct D es ignO ver sig ht
Pro du ctB un dli n g
P rod uc tD ep lo ym ent
F un d/ Ma rk et
A ss et P lan ni ng& D eve lop m ent
Fun d & D eb t/E qu ity
In str um e ntO ve rsig h t
Cu st om er
P ort fol io P lan nin g
A cq ui siti on
P lan nin g ( Ad v/ Ext /In t)
C am pa ig nO ve rsig h t
( Ad v/ Ext /In t)
Cu st om erB eha vio rM od elin g
A dv er tisi ng
E xec ut io n
E xte rn a l C am pa ig nE xec ut io n
Cu st om erRe fer en ceInfo rm at ion
Cu st om erP ort fol io
O ver sig ht
C or po rat e Re lati on s
Po lici es &Pla nn ing
Co rpo rat eR ela tio nsh ip
M an age m ent
C or por ateR ela tio ns hip
A dm inis tra tio n
Co rpo rat e& Ins titu tio na l
Co m mu nic ati ons
S ta keh old erIn ve stm en t
R el atio ns
E xt ern al ( Inv est or)
R el atio ns
In te rna l
C am pa ignE xec uti on
S ale s
Su pp ortA dm in istr ati on
P ro duc t/ Sal es
Inv en tor yD ist rib uti on
C us tom e r
Rev iew s, Su rve ys& Re sea rc h
T ra ini ng &
A w are ne ss
Fa cili tiesM a int ena nc e
& O pe rat ion s
Fix ed As setReg ist er
Fa cil ityA dm ini str atio n
F ac iliti es &
P ro cu rem en tP ol icie s &
Pla nn ing
P ro cur em en t
Fac ilit ies &P ro cur em en t
Ov er sig ht
C us tom e rA gre em en ts
C us tom erCo nt act /E ven t
H ist ory
C us tom erCr edi t R atin g
E xe cut ion
C as e & Ex cep tio nH an dlin g
Ag re em ent &Re lat ion sh ip
O ve rsi gh t
C ust om erTra ns act ion
Co nso lid ato r
E ntit lem en t& Sal es
C us tom erRe lat ion sh ip
Ma na ge me nt
B rok er edP ro du ct
S ale s
U nde rw riti ng
Co rre spo nd entB an k
Ad min ist rat ion
Co rre sp ond en tP lan ni ng &O ve rsig ht
Bra nc h
N on - ca shI nve nto ry
Ad m inis tra tio n
C ha nn el O pe rat ion s
Net wo rkO ve rsi ght
O per ati on al
Ser vic esO ver sig ht
F ail sH and lin g
Op era tio ns Pla nn ing
C ou nte rpa rty
Ad m inis tra tio n
Ma rk etD ata /F eed
O pe rat ion
M ar ket A sse tM ai nte na nce
(C or por ate Ev ent s)
Re fer enc e a nd
Dir ect or y D ataM ain ten an ce
M ark et
In fo rm atio nM ain ten an ce
Ex ter nal Da ta
(IP ) P lan nin g &A sse ssm e nt
In for ma tio n
Pro vid er O ver sig ht &
Ad mi nist rat ion
A ge nc y / Br ok erCo mm iss ion s
Ad mi nis tra tion
Ag en cy &Br ok er
Ov er sigh t
Pro du cti on
Pla nn ing &An aly sis
Pr od uct ionO ve rsig ht
Co rr esp on den ce(in cl. sta tem en ts)
D oc um en tM a nag em en t
& A rch iv e
W ir e R oo m
F ina nci a l
O p era tio ns(A /C Re ce iva ble )
C oll ate ra lAd mi nis tra tio n
C ol lec tio ns& R eco ve ry
Cr edi t/M ar ginP oli cy & P lan nin g
Cr edi t/M ar gin
O ve rsig ht
M ark et
R eg ula tor yRe lati on s
A dm ini str atio n
E nte rp rise
P or tfo lioT ra cki ng
C ash F low /
M atu rity L add erM ain ten an ce
A sse t
S ecu rit iza tio n
E nte rp riseP or tfo lioO ve rsi ght
E nte rp riseP or tfo lio
P la nni ng
M ark etR isk & Sco rin g
M od els
E nte rp rise
P or tfo lioM an ag em en t
T re asu ry
O pe rat ion s
O pe rat ion al
R iskM a nag em en t
R eg ula tor yC om pli an ce
G ui del ineC om p lian ce
M a rke t In fo rm atio n
(sw itc h) Op era tio n
Tra de r/B oo k
Ov ers igh t
M ar ketT rad ing
M ar ketEx ecu tio n
Pr og ramT rad ing
Au to ma tedT elle r
Cu sto m er C on tac tR ou tin g
Cu st om erSta tus
Cu sto m er C on tac tH an dle r
Ca ll Ce nt er(V RU )
Cu sto me rCo unt er/T elle r
Se lf S erv iceW e b
M ar ket Ass et/ Tr ustCu sto di al
S erv ice s
C lea rin g andSe ttle me nt
S ha reh ol derS erv ice s
F rau d/ AM LD ete cti on &
R es olu tio n
Cu sto m erA cc ou nti ng
Ov ers igh t
Ac cou ntRe con cil iat ion
Re wa rds
A dm ini str atio n
M ar ket As set
Va lua tio n & Pr icin g(M ar k t o M ar ket )
Po sit ion /B ala nc eM an ag em ent
C on su me rA cc oun tin g
Co rpo ra teA cc ou nti ng
Ca sh & C ur ren cy
Ha ndl ing
Inv est me nt
Fin an ceSer vic es
C on su me r
C red it Fac ilit yM a nag em en t
En titl em en t
Pr oce s sin g
Pa ym ent s
( In clF ee & Bill ing )
Ta xat ionAd mi nist rat ive
Se rvi ces
D epo sit o ry
R ece ipt s
S toc k L en din g
& R ep osMa rk et M a kin g
F und s/ Ma rk et
As setA dm ini str atio n
Un it T ru st
M ut ua l Fu nd
H ed ge Fu nd
In ve stm en tPo rtfo lio
M an ag em en t
In ves tm e ntP or tfo li o
Ad m inis tra tio n
In ve stm en tPo rtfo lio
Pla nn ing
P or tfo li oP erf orm an ce
A n aly si s
C ons um er
B an kin g
Tr ust
S erv ice s
Co ns um er
Len di ng
A u tho riz atio ns
( car ds)
e Tra din gP or tfol ioS erv ice s
Car ds
Fu lfill me nt
L ock - boxO per ati ons
C ons um er
Pr oc ess ingO ve rsig ht
B rok er edCo ns um er P ro du ct
C oo rd ina tio n
C he ckPr oc ess ing
F un ds Tr ans fer& Re mi tta nce
Ser vic es
Fi nan cia l
C ap tur e ( Ca rds )
M erc ha nt
Rel ati ons &Op era tio ns
R ea lEs tat e
Me rch an d iseFi nan ci ng
C or po rat e
P ro ces sin gO ve rsi gh t
S yn dic ateM ain ten an ce
& A dm in ist rati on
Co rpo ra teM &A & A dv iso ry
Ser vic es
T rad eF ina nc e S erv ice s
In ter na tio nalTr ad e
Ser vic es
Co rpo ra te
Len din g
B ank G ua ran tee s
C ashM ana ge me nt
Ser vic es
Pr im e Bro ke rag e
Ser vic es(Bu y S id e)
Inst ru me ntIss ua nce
D eb t/ Eq uity
I POPri vat eP lace m ent
F ina nci al Ma rke tA na lys is
Fi nan cia l
M ar ke tA na lys is
O ver sig ht
Q u ant ita tiveA na lys isS erv ice s
Ma rk et O rd er& Se rv ices
O ve rsi gh t
Tra de
Co nfi rm ati on& All oca tio n
Or der
M ana ge me nt
In ves tm ent /
Tra din gP oli cies & Pla nn in g
D eb t
Eq uit iesF X/ M M
D eri vat ive s &O ff -B ala nc e
sh ee t
C om mo di ties
Bu sin es s U nitT ax
Ad mi nis tra tion
F in anc ial
P la nni ng
Fin an ce & R iskM an age me nt
P lan nin g
Fin an ce & R iskM an age me ntO ve rsig ht
B usi nes s U ni tF in anc ial
Ad m inis tra tio n
Fin anc ial Co nt rol
& R epo rt ingO ve rsi ght
Bu sin es s U nit
A cc ou ntin g
B usi nes s U ni tF in anc ialO pe rat ion s
I nfo rm ati on D is sem in atio n
e -c ha nn el
P ro duc t
P er for ma nce O ver sig ht
Ac co un t Se rv ice s Pl ann ing
Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts
C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion
Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts
Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es
Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on
Business Analyst
Soluti on Archi tect
Data Modeler
Process Modeler
Project Manager
Information Framew ork (IFW)
Data M odels P rocess Models Services Models
Model Repository
R enovateRestru ct ure
Data Collection and Verif ication
Data Analysis
OpportunityI dentif ication
Planning and
Discovery
Pri oritizedRecomm en dations
Applic atio n Portfo lio Assessmen t
Client’s– Current Appli cation Portfolio – Business & IT Strategy – Techni cal Architecture & Standards– Current & Target Enterprise Architecture
Rational ize
Re prioritiz e
Relocate
inputs
2
PortfolioManagement & Transformati on
Framework for M anagem en t & Governan ce
Direction & Planning Design & Validation Construction Deploy & Manage
SOA Architecture
Process & Information Modeler
Legacy Assets AnalyzerApplication Portfolio Analyzer
Component Business Modeler
Runtime Environment
Candidate Service Model
Business Business Logic Logic
ServiceService
UI
IP
Data AccessI/O I/O
RoutinesRoutines
DatabaseDatabase
Web ServicesInterfaces
UIControlData
App Mngt.App Mngt.ServiceService
Rich ClientRich Client
UI ServicesUI Services
Workflow Bu siness Rules
Modernization Methods
Top Down Approach
Bottom Up Approach
Busin
ess Develo
pment
Finance & Risk Management
Business
Infrastructure
Production
Interaction
O perational
Services
C ust om erS ale s & Se rvi cin g
Pla nn ing
C ust om erSa les & S er vic ing
O ver sig ht
Em p loy eePa yro ll & T ax
Em pl oy eeBe nef its
A d min ist rat ion
W or kfo rc e
T rai nin g &De ve lop me nt
Em plo ye e
A sse ssm en ts(R ecr uit me nt)
E mp lo yee S tat us
& Ref ere nceInf orm a tion
E mp lo yee
Tra ve l &Exp en ses
Hu ma n
Re so urc esO ver sig ht
Hu ma n Res ou rce sPo lici es &
Pla nn ing
Em p loy ee A ssig nm en t &
Us ag e a nal ysi s
Wo rk er Q ual ific atio n
& C er tific ati onA llia nc es
Pla nn ing &A na lys is
A llia nc esO ver sig ht
A llia nc esA dm ini str atio n
B u sin ess Un it P lan ni ng
B us ine ss Un itA dm in istr ati on
Bu sin ess Un itO ve rsi gh t
Bus ine ss Str a teg y
& En ter pri se P lan nin g &
A na lys is
G en era l Le dg er
(F ina nc ial S ta tem e nts )
C or por ate
Leg alS erv ice s
Bu sin ess
Sy ste msPl ann ing
B usi nes s
S yst em sO v ers igh t
B usi nes s &Sys tem s
Ar ch itec tur e
S yst em sO pe rat ion s
Kn ow led geE xch an ge
Sy ste ms
D ev elo pm en t a nd De plo ym en t
P ro duc tio n
A ss ura nc e(H el p D esk )
B us ine ss
P oli cie s &P roc edu re s
In tell ect ual
P rop er tyMa int ena nc e
Au dit &
Le ga l Co m plia nc e
B usi nes s D ev elo pm en t
Po lic ies & P lan nin g
S eg me n t
P lan ni n g& An aly s is
M ark et &Co mp eti tor
A na lys is
Ma rke tR es ear ch
B usi nes s
D ev elo pm en tO ver sig ht
M ark et Re sea rch
M an ag em ent& O ver sig ht
P rod uc tD ep lo ym ent
O ver sig ht
P rod uc tPo rt foli o
P lan nin g
Pro du ct D eve lo pm ent
P ro du ct D es ignO ver sig ht
Pro du ctB un dli n g
P rod uc tD ep lo ym ent
F un d/ Ma rk et
A ss et P lan ni ng& D eve lop m ent
Fun d & D eb t/E qu ity
In str um e ntO ve rsig h t
Cu st om er
P ort fol io P lan nin g
A cq ui siti on
P lan nin g ( Ad v/ Ext /In t)
C am pa ig nO ve rsig h t
( Ad v/ Ext /In t)
Cu st om erB eha vio rM od elin g
A dv er tisi ng
E xec ut io n
E xte rn a l C am pa ig nE xec ut io n
Cu st om erRe fer en ceInfo rm at ion
Cu st om erP ort fol io
O ver sig ht
C or po rat e Re lati on s
Po lici es &Pla nn ing
Co rpo rat eR ela tio nsh ip
M an age m ent
C or por ateR ela tio ns hip
A dm inis tra tio n
Co rpo rat e& Ins titu tio na l
Co m mu nic ati ons
S ta keh old erIn ve stm en t
R el atio ns
E xt ern al ( Inv est or)
R el atio ns
In te rna l
C am pa ignE xec uti on
S ale s
Su pp ortA dm in istr ati on
P ro duc t/ Sal es
Inv en tor yD ist rib uti on
C us tom e r
Rev iew s, Su rve ys& Re sea rc h
T ra ini ng &
A w are ne ss
Fa cili tiesM a int ena nc e
& O pe rat ion s
Fix ed As setReg ist er
Fa cil ityA dm ini str atio n
F ac iliti es &
P ro cu rem en tP ol icie s &
Pla nn ing
P ro cur em en t
Fac ilit ies &P ro cur em en t
Ov er sig ht
C us tom e rA gre em en ts
C us tom erCo nt act /E ven t
H ist ory
C us tom erCr edi t R atin g
E xe cut ion
C as e & Ex cep tio nH an dlin g
Ag re em ent &Re lat ion sh ip
O ve rsi gh t
C ust om erTra ns act ion
Co nso lid ato r
E ntit lem en t& Sal es
C us tom erRe lat ion sh ip
Ma na ge me nt
B rok er edP ro du ct
S ale s
U nde rw riti ng
Co rre spo nd entB an k
Ad min ist rat ion
Co rre sp ond en tP lan ni ng &O ve rsig ht
Bra nc h
N on - ca shI nve nto ry
Ad m inis tra tio n
C ha nn el O pe rat ion s
Net wo rkO ve rsi ght
O per ati on al
Ser vic esO ver sig ht
F ail sH and lin g
Op era tio ns Pla nn ing
C ou nte rpa rty
Ad m inis tra tio n
Ma rk etD ata /F eed
O pe rat ion
M ar ket A sse tM ai nte na nce
(C or por ate Ev ent s)
Re fer enc e a nd
Dir ect or y D ataM ain ten an ce
M ark et
In fo rm atio nM ain ten an ce
Ex ter nal Da ta
(IP ) P lan nin g &A sse ssm e nt
In for ma tio n
Pro vid er O ver sig ht &
Ad mi nist rat ion
A ge nc y / Br ok erCo mm iss ion s
Ad mi nis tra tion
Ag en cy &Br ok er
Ov er sigh t
Pro du cti on
Pla nn ing &An aly sis
Pr od uct ionO ve rsig ht
Co rr esp on den ce(in cl. sta tem en ts)
D oc um en tM a nag em en t
& A rch iv e
W ir e R oo m
F ina nci a l
O p era tio ns(A /C Re ce iva ble )
C oll ate ra lAd mi nis tra tio n
C ol lec tio ns& R eco ve ry
Cr edi t/M ar ginP oli cy & P lan nin g
Cr edi t/M ar gin
O ve rsig ht
M ark et
R eg ula tor yRe lati on s
A dm ini str atio n
E nte rp rise
P or tfo lioT ra cki ng
C ash F low /
M atu rity L add erM ain ten an ce
A sse t
S ecu rit iza tio n
E nte rp riseP or tfo lioO ve rsi ght
E nte rp riseP or tfo lio
P la nni ng
M ark etR isk & Sco rin g
M od els
E nte rp rise
P or tfo lioM an ag em en t
T re asu ry
O pe rat ion s
O pe rat ion al
R iskM a nag em en t
R eg ula tor yC om pli an ce
G ui del ineC om p lian ce
M a rke t In fo rm atio n
(sw itc h) Op era tio n
Tra de r/B oo k
Ov ers igh t
M ar ketT rad ing
M ar ketEx ecu tio n
Pr og ramT rad ing
Au to ma tedT elle r
Cu sto m er C on tac tR ou tin g
Cu st om erSta tus
Cu sto m er C on tac tH an dle r
Ca ll Ce nt er(V RU )
Cu sto me rCo unt er/T elle r
Se lf S erv iceW e b
M ar ket Ass et/ Tr ustCu sto di al
S erv ice s
C lea rin g andSe ttle me nt
S ha reh ol derS erv ice s
F rau d/ AM LD ete cti on &
R es olu tio n
Cu sto m erA cc ou nti ng
Ov ers igh t
Ac cou ntRe con cil iat ion
Re wa rds
A dm ini str atio n
M ar ket As set
Va lua tio n & Pr icin g(M ar k t o M ar ket )
Po sit ion /B ala nc eM an ag em ent
C on su me rA cc oun tin g
Co rpo ra teA cc ou nti ng
Ca sh & C ur ren cy
Ha ndl ing
Inv est me nt
Fin an ceSer vic es
C on su me r
C red it Fac ilit yM a nag em en t
En titl em en t
Pr oce s sin g
Pa ym ent s
( In clF ee & Bill ing )
Ta xat ionAd mi nist rat ive
Se rvi ces
D epo sit o ry
R ece ipt s
S toc k L en din g
& R ep osMa rk et M a kin g
F und s/ Ma rk et
As setA dm ini str atio n
Un it T ru st
M ut ua l Fu nd
H ed ge Fu nd
In ve stm en tPo rtfo lio
M an ag em en t
In ves tm e ntP or tfo li o
Ad m inis tra tio n
In ve stm en tPo rtfo lio
Pla nn ing
P or tfo li oP erf orm an ce
A n aly si s
C ons um er
B an kin g
Tr ust
S erv ice s
Co ns um er
Len di ng
A u tho riz atio ns
( car ds)
e Tra din gP or tfol ioS erv ice s
Car ds
Fu lfill me nt
L ock - boxO per ati ons
C ons um er
Pr oc ess ingO ve rsig ht
B rok er edCo ns um er P ro du ct
C oo rd ina tio n
C he ckPr oc ess ing
F un ds Tr ans fer& Re mi tta nce
Ser vic es
Fi nan cia l
C ap tur e ( Ca rds )
M erc ha nt
Rel ati ons &Op era tio ns
R ea lEs tat e
Me rch an d iseFi nan ci ng
C or po rat e
P ro ces sin gO ve rsi gh t
S yn dic ateM ain ten an ce
& A dm in ist rati on
Co rpo ra teM &A & A dv iso ry
Ser vic es
T rad eF ina nc e S erv ice s
In ter na tio nalTr ad e
Ser vic es
Co rpo ra te
Len din g
B ank G ua ran tee s
C ashM ana ge me nt
Ser vic es
Pr im e Bro ke rag e
Ser vic es(Bu y S id e)
Inst ru me ntIss ua nce
D eb t/ Eq uity
I POPri vat eP lace m ent
F ina nci al Ma rke tA na lys is
Fi nan cia l
M ar ke tA na lys is
O ver sig ht
Q u ant ita tiveA na lys isS erv ice s
Ma rk et O rd er& Se rv ices
O ve rsi gh t
Tra de
Co nfi rm ati on& All oca tio n
Or der
M ana ge me nt
In ves tm ent /
Tra din gP oli cies & Pla nn in g
D eb t
Eq uit iesF X/ M M
D eri vat ive s &O ff -B ala nc e
sh ee t
C om mo di ties
Bu sin es s U nitT ax
Ad mi nis tra tion
F in anc ial
P la nni ng
Fin an ce & R iskM an age me nt
P lan nin g
Fin an ce & R iskM an age me ntO ve rsig ht
B usi nes s U ni tF in anc ial
Ad m inis tra tio n
Fin anc ial Co nt rol
& R epo rt ingO ve rsi ght
Bu sin es s U nit
A cc ou ntin g
B usi nes s U ni tF in anc ialO pe rat ion s
I nfo rm ati on D is sem in atio n
e -c ha nn el
P ro duc t
P er for ma nce O ver sig ht
Ac co un t Se rv ice s Pl ann ing
Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts
C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion
Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts
Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es
Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on
Busin
ess Develo
pment
Finance & Risk Management
Business
Infrastructure
Production
Interaction
O perational
Services
C ust om erS ale s & Se rvi cin g
Pla nn ing
C ust om erSa les & S er vic ing
O ver sig ht
Em p loy eePa yro ll & T ax
Em pl oy eeBe nef its
A d min ist rat ion
W or kfo rc e
T rai nin g &De ve lop me nt
Em plo ye e
A sse ssm en ts(R ecr uit me nt)
E mp lo yee S tat us
& Ref ere nceInf orm a tion
E mp lo yee
Tra ve l &Exp en ses
Hu ma n
Re so urc esO ver sig ht
Hu ma n Res ou rce sPo lici es &
Pla nn ing
Em p loy ee A ssig nm en t &
Us ag e a nal ysi s
Wo rk er Q ual ific atio n
& C er tific ati onA llia nc es
Pla nn ing &A na lys is
A llia nc esO ver sig ht
A llia nc esA dm ini str atio n
B u sin ess Un it P lan ni ng
B us ine ss Un itA dm in istr ati on
Bu sin ess Un itO ve rsi gh t
Bus ine ss Str a teg y
& En ter pri se P lan nin g &
A na lys is
G en era l Le dg er
(F ina nc ial S ta tem e nts )
C or por ate
Leg alS erv ice s
Bu sin ess
Sy ste msPl ann ing
B usi nes s
S yst em sO v ers igh t
B usi nes s &Sys tem s
Ar ch itec tur e
S yst em sO pe rat ion s
Kn ow led geE xch an ge
Sy ste ms
D ev elo pm en t a nd De plo ym en t
P ro duc tio n
A ss ura nc e(H el p D esk )
B us ine ss
P oli cie s &P roc edu re s
In tell ect ual
P rop er tyMa int ena nc e
Au dit &
Le ga l Co m plia nc e
B usi nes s D ev elo pm en t
Po lic ies & P lan nin g
S eg me n t
P lan ni n g& An aly s is
M ark et &Co mp eti tor
A na lys is
Ma rke tR es ear ch
B usi nes s
D ev elo pm en tO ver sig ht
M ark et Re sea rch
M an ag em ent& O ver sig ht
P rod uc tD ep lo ym ent
O ver sig ht
P rod uc tPo rt foli o
P lan nin g
Pro du ct D eve lo pm ent
P ro du ct D es ignO ver sig ht
Pro du ctB un dli n g
P rod uc tD ep lo ym ent
F un d/ Ma rk et
A ss et P lan ni ng& D eve lop m ent
Fun d & D eb t/E qu ity
In str um e ntO ve rsig h t
Cu st om er
P ort fol io P lan nin g
A cq ui siti on
P lan nin g ( Ad v/ Ext /In t)
C am pa ig nO ve rsig h t
( Ad v/ Ext /In t)
Cu st om erB eha vio rM od elin g
A dv er tisi ng
E xec ut io n
E xte rn a l C am pa ig nE xec ut io n
Cu st om erRe fer en ceInfo rm at ion
Cu st om erP ort fol io
O ver sig ht
C or po rat e Re lati on s
Po lici es &Pla nn ing
Co rpo rat eR ela tio nsh ip
M an age m ent
C or por ateR ela tio ns hip
A dm inis tra tio n
Co rpo rat e& Ins titu tio na l
Co m mu nic ati ons
S ta keh old erIn ve stm en t
R el atio ns
E xt ern al ( Inv est or)
R el atio ns
In te rna l
C am pa ignE xec uti on
S ale s
Su pp ortA dm in istr ati on
P ro duc t/ Sal es
Inv en tor yD ist rib uti on
C us tom e r
Rev iew s, Su rve ys& Re sea rc h
T ra ini ng &
A w are ne ss
Fa cili tiesM a int ena nc e
& O pe rat ion s
Fix ed As setReg ist er
Fa cil ityA dm ini str atio n
F ac iliti es &
P ro cu rem en tP ol icie s &
Pla nn ing
P ro cur em en t
Fac ilit ies &P ro cur em en t
Ov er sig ht
C us tom e rA gre em en ts
C us tom erCo nt act /E ven t
H ist ory
C us tom erCr edi t R atin g
E xe cut ion
C as e & Ex cep tio nH an dlin g
Ag re em ent &Re lat ion sh ip
O ve rsi gh t
C ust om erTra ns act ion
Co nso lid ato r
E ntit lem en t& Sal es
C us tom erRe lat ion sh ip
Ma na ge me nt
B rok er edP ro du ct
S ale s
U nde rw riti ng
Co rre spo nd entB an k
Ad min ist rat ion
Co rre sp ond en tP lan ni ng &O ve rsig ht
Bra nc h
N on - ca shI nve nto ry
Ad m inis tra tio n
C ha nn el O pe rat ion s
Net wo rkO ve rsi ght
O per ati on al
Ser vic esO ver sig ht
F ail sH and lin g
Op era tio ns Pla nn ing
C ou nte rpa rty
Ad m inis tra tio n
Ma rk etD ata /F eed
O pe rat ion
M ar ket A sse tM ai nte na nce
(C or por ate Ev ent s)
Re fer enc e a nd
Dir ect or y D ataM ain ten an ce
M ark et
In fo rm atio nM ain ten an ce
Ex ter nal Da ta
(IP ) P lan nin g &A sse ssm e nt
In for ma tio n
Pro vid er O ver sig ht &
Ad mi nist rat ion
A ge nc y / Br ok erCo mm iss ion s
Ad mi nis tra tion
Ag en cy &Br ok er
Ov er sigh t
Pro du cti on
Pla nn ing &An aly sis
Pr od uct ionO ve rsig ht
Co rr esp on den ce(in cl. sta tem en ts)
D oc um en tM a nag em en t
& A rch iv e
W ir e R oo m
F ina nci a l
O p era tio ns(A /C Re ce iva ble )
C oll ate ra lAd mi nis tra tio n
C ol lec tio ns& R eco ve ry
Cr edi t/M ar ginP oli cy & P lan nin g
Cr edi t/M ar gin
O ve rsig ht
M ark et
R eg ula tor yRe lati on s
A dm ini str atio n
E nte rp rise
P or tfo lioT ra cki ng
C ash F low /
M atu rity L add erM ain ten an ce
A sse t
S ecu rit iza tio n
E nte rp riseP or tfo lioO ve rsi ght
E nte rp riseP or tfo lio
P la nni ng
M ark etR isk & Sco rin g
M od els
E nte rp rise
P or tfo lioM an ag em en t
T re asu ry
O pe rat ion s
O pe rat ion al
R iskM a nag em en t
R eg ula tor yC om pli an ce
G ui del ineC om p lian ce
M a rke t In fo rm atio n
(sw itc h) Op era tio n
Tra de r/B oo k
Ov ers igh t
M ar ketT rad ing
M ar ketEx ecu tio n
Pr og ramT rad ing
Au to ma tedT elle r
Cu sto m er C on tac tR ou tin g
Cu st om erSta tus
Cu sto m er C on tac tH an dle r
Ca ll Ce nt er(V RU )
Cu sto me rCo unt er/T elle r
Se lf S erv iceW e b
M ar ket Ass et/ Tr ustCu sto di al
S erv ice s
C lea rin g andSe ttle me nt
S ha reh ol derS erv ice s
F rau d/ AM LD ete cti on &
R es olu tio n
Cu sto m erA cc ou nti ng
Ov ers igh t
Ac cou ntRe con cil iat ion
Re wa rds
A dm ini str atio n
M ar ket As set
Va lua tio n & Pr icin g(M ar k t o M ar ket )
Po sit ion /B ala nc eM an ag em ent
C on su me rA cc oun tin g
Co rpo ra teA cc ou nti ng
Ca sh & C ur ren cy
Ha ndl ing
Inv est me nt
Fin an ceSer vic es
C on su me r
C red it Fac ilit yM a nag em en t
En titl em en t
Pr oce s sin g
Pa ym ent s
( In clF ee & Bill ing )
Ta xat ionAd mi nist rat ive
Se rvi ces
D epo sit o ry
R ece ipt s
S toc k L en din g
& R ep osMa rk et M a kin g
F und s/ Ma rk et
As setA dm ini str atio n
Un it T ru st
M ut ua l Fu nd
H ed ge Fu nd
In ve stm en tPo rtfo lio
M an ag em en t
In ves tm e ntP or tfo li o
Ad m inis tra tio n
In ve stm en tPo rtfo lio
Pla nn ing
P or tfo li oP erf orm an ce
A n aly si s
C ons um er
B an kin g
Tr ust
S erv ice s
Co ns um er
Len di ng
A u tho riz atio ns
( car ds)
e Tra din gP or tfol ioS erv ice s
Car ds
Fu lfill me nt
L ock - boxO per ati ons
C ons um er
Pr oc ess ingO ve rsig ht
B rok er edCo ns um er P ro du ct
C oo rd ina tio n
C he ckPr oc ess ing
F un ds Tr ans fer& Re mi tta nce
Ser vic es
Fi nan cia l
C ap tur e ( Ca rds )
M erc ha nt
Rel ati ons &Op era tio ns
R ea lEs tat e
Me rch an d iseFi nan ci ng
C or po rat e
P ro ces sin gO ve rsi gh t
S yn dic ateM ain ten an ce
& A dm in ist rati on
Co rpo ra teM &A & A dv iso ry
Ser vic es
T rad eF ina nc e S erv ice s
In ter na tio nalTr ad e
Ser vic es
Co rpo ra te
Len din g
B ank G ua ran tee s
C ashM ana ge me nt
Ser vic es
Pr im e Bro ke rag e
Ser vic es(Bu y S id e)
Inst ru me ntIss ua nce
D eb t/ Eq uity
I POPri vat eP lace m ent
F ina nci al Ma rke tA na lys is
Fi nan cia l
M ar ke tA na lys is
O ver sig ht
Q u ant ita tiveA na lys isS erv ice s
Ma rk et O rd er& Se rv ices
O ve rsi gh t
Tra de
Co nfi rm ati on& All oca tio n
Or der
M ana ge me nt
In ves tm ent /
Tra din gP oli cies & Pla nn in g
D eb t
Eq uit iesF X/ M M
D eri vat ive s &O ff -B ala nc e
sh ee t
C om mo di ties
Bu sin es s U nitT ax
Ad mi nis tra tion
F in anc ial
P la nni ng
Fin an ce & R iskM an age me nt
P lan nin g
Fin an ce & R iskM an age me ntO ve rsig ht
B usi nes s U ni tF in anc ial
Ad m inis tra tio n
Fin anc ial Co nt rol
& R epo rt ingO ve rsi ght
Bu sin es s U nit
A cc ou ntin g
B usi nes s U ni tF in anc ialO pe rat ion s
I nfo rm ati on D is sem in atio n
e -c ha nn el
P ro duc t
P er for ma nce O ver sig ht
Ac co un t Se rv ice s Pl ann ing
Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts
C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion
Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts
Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es
Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on
Business Analyst
Soluti on Archi tect
Data Modeler
Process Modeler
Project Manager
Information Framew ork (IFW)
Data M odels P rocess Models Services Models
Model Repository
R enovateRestru ct ure
Data Collection and Verif ication
Data Analysis
OpportunityI dentif ication
Planning and
Discovery
Pri oritizedRecomm en dations
Applic atio n Portfo lio Assessmen t
Client’s– Current Appli cation Portfolio – Business & IT Strategy – Techni cal Architecture & Standards– Current & Target Enterprise Architecture
Rational ize
Re prioritiz e
Relocate
inputs
2
PortfolioManagement & Transformati on
Framework for M anagem en t & Governan ce
Direction & Planning Design & Validation Construction Deploy & Manage
SOA Architecture
Process & Information Modeler
Legacy Assets AnalyzerApplication Portfolio Analyzer
Component Business Modeler
Runtime Environment
Candidate Service Model
Business Business Logic Logic
ServiceService
UI
IP
Data AccessI/O I/O
RoutinesRoutines
DatabaseDatabase
Web ServicesInterfaces
UIControlData
App Mngt.App Mngt.ServiceService
Rich ClientRich Client
UI ServicesUI Services
Workflow Bu siness Rules
Modernization Methods
Top Down Approach
Bottom Up Approach
Renovated legacy applications in new environment
Application Componentization
La componentizzazione applicativa utilizza la tecnica di “slicing” che consiste nell’estrazione della business logic, ad esempio da programmi Cobol, iniziando da una sua Section, come descritto nel Business Rules Report durante la fase di Legacy Assets Analysis. Tutto il codice che dipende da ciascuna Section viene estratto e consente di produrre un componente applicativo isolato dal codice originario, che può essere invocato da applicazioni multiple attraverso “servizi” atomici.
Deliverable: Reusable “services”
11
Source Code
Logica di Presentation
Logica di business
Accesso ai dati
Componenti di servizio
Coreografia dei servizi applicativi in logica BPM
Busin
ess Develo
pment
Finance & Risk Management
Business
Infrastructure
Production
Interaction
O perational
Services
C ust om erS ale s & Se rvi cin g
Pla nn ing
C ust om erSa les & S er vic ing
O ver sig ht
Em p loy eePa yro ll & T ax
Em pl oy eeBe nef its
A d min ist rat ion
W or kfo rc e
T rai nin g &De ve lop me nt
Em plo ye e
A sse ssm en ts(R ecr uit me nt)
E mp lo yee S tat us
& Ref ere nceInf orm a tion
E mp lo yee
Tra ve l &Exp en ses
Hu ma n
Re so urc esO ver sig ht
Hu ma n Res ou rce sPo lici es &
Pla nn ing
Em p loy ee A ssig nm en t &
Us ag e a nal ysi s
Wo rk er Q ual ific atio n
& C er tific ati onA llia nc es
Pla nn ing &A na lys is
A llia nc esO ver sig ht
A llia nc esA dm ini str atio n
B u sin ess Un it P lan ni ng
B us ine ss Un itA dm in istr ati on
Bu sin ess Un itO ve rsi gh t
Bus ine ss Str a teg y
& En ter pri se P lan nin g &
A na lys is
G en era l Le dg er
(F ina nc ial S ta tem e nts )
C or por ate
Leg alS erv ice s
Bu sin ess
Sy ste msPl ann ing
B usi nes s
S yst em sO v ers igh t
B usi nes s &Sys tem s
Ar ch itec tur e
S yst em sO pe rat ion s
Kn ow led geE xch an ge
Sy ste ms
D ev elo pm en t a nd De plo ym en t
P ro duc tio n
A ss ura nc e(H el p D esk )
B us ine ss
P oli cie s &P roc edu re s
In tell ect ual
P rop er tyMa int ena nc e
Au dit &
Le ga l Co m plia nc e
B usi nes s D ev elo pm en t
Po lic ies & P lan nin g
S eg me n t
P lan ni n g& An aly s is
M ark et &Co mp eti tor
A na lys is
Ma rke tR es ear ch
B usi nes s
D ev elo pm en tO ver sig ht
M ark et Re sea rch
M an ag em ent& O ver sig ht
P rod uc tD ep lo ym ent
O ver sig ht
P rod uc tPo rt foli o
P lan nin g
Pro du ct D eve lo pm ent
P ro du ct D es ignO ver sig ht
Pro du ctB un dli n g
P rod uc tD ep lo ym ent
F un d/ Ma rk et
A ss et P lan ni ng& D eve lop m ent
Fun d & D eb t/E qu ity
In str um e ntO ve rsig h t
Cu st om er
P ort fol io P lan nin g
A cq ui siti on
P lan nin g ( Ad v/ Ext /In t)
C am pa ig nO ve rsig h t
( Ad v/ Ext /In t)
Cu st om erB eha vio rM od elin g
A dv er tisi ng
E xec ut io n
E xte rn a l C am pa ig nE xec ut io n
Cu st om erRe fer en ceInfo rm at ion
Cu st om erP ort fol io
O ver sig ht
C or po rat e Re lati on s
Po lici es &Pla nn ing
Co rpo rat eR ela tio nsh ip
M an age m ent
C or por ateR ela tio ns hip
A dm inis tra tio n
Co rpo rat e& Ins titu tio na l
Co m mu nic ati ons
S ta keh old erIn ve stm en t
R el atio ns
E xt ern al ( Inv est or)
R el atio ns
In te rna l
C am pa ignE xec uti on
S ale s
Su pp ortA dm in istr ati on
P ro duc t/ Sal es
Inv en tor yD ist rib uti on
C us tom e r
Rev iew s, Su rve ys& Re sea rc h
T ra ini ng &
A w are ne ss
Fa cili tiesM a int ena nc e
& O pe rat ion s
Fix ed As setReg ist er
Fa cil ityA dm ini str atio n
F ac iliti es &
P ro cu rem en tP ol icie s &
Pla nn ing
P ro cur em en t
Fac ilit ies &P ro cur em en t
Ov er sig ht
C us tom e rA gre em en ts
C us tom erCo nt act /E ven t
H ist ory
C us tom erCr edi t R atin g
E xe cut ion
C as e & Ex cep tio nH an dlin g
Ag re em ent &Re lat ion sh ip
O ve rsi gh t
C ust om erTra ns act ion
Co nso lid ato r
E ntit lem en t& Sal es
C us tom erRe lat ion sh ip
Ma na ge me nt
B rok er edP ro du ct
S ale s
U nde rw riti ng
Co rre spo nd entB an k
Ad min ist rat ion
Co rre sp ond en tP lan ni ng &O ve rsig ht
Bra nc h
N on - ca shI nve nto ry
Ad m inis tra tio n
C ha nn el O pe rat ion s
Net wo rkO ve rsi ght
O per ati on al
Ser vic esO ver sig ht
F ail sH and lin g
Op era tio ns Pla nn ing
C ou nte rpa rty
Ad m inis tra tio n
Ma rk etD ata /F eed
O pe rat ion
M ar ket A sse tM ai nte na nce
(C or por ate Ev ent s)
Re fer enc e a nd
Dir ect or y D ataM ain ten an ce
M ark et
In fo rm atio nM ain ten an ce
Ex ter nal Da ta
(IP ) P lan nin g &A sse ssm e nt
In for ma tio n
Pro vid er O ver sig ht &
Ad mi nist rat ion
A ge nc y / Br ok erCo mm iss ion s
Ad mi nis tra tion
Ag en cy &Br ok er
Ov er sigh t
Pro du cti on
Pla nn ing &An aly sis
Pr od uct ionO ve rsig ht
Co rr esp on den ce(in cl. sta tem en ts)
D oc um en tM a nag em en t
& A rch iv e
W ir e R oo m
F ina nci a l
O p era tio ns(A /C Re ce iva ble )
C oll ate ra lAd mi nis tra tio n
C ol lec tio ns& R eco ve ry
Cr edi t/M ar ginP oli cy & P lan nin g
Cr edi t/M ar gin
O ve rsig ht
M ark et
R eg ula tor yRe lati on s
A dm ini str atio n
E nte rp rise
P or tfo lioT ra cki ng
C ash F low /
M atu rity L add erM ain ten an ce
A sse t
S ecu rit iza tio n
E nte rp riseP or tfo lioO ve rsi ght
E nte rp riseP or tfo lio
P la nni ng
M ark etR isk & Sco rin g
M od els
E nte rp rise
P or tfo lioM an ag em en t
T re asu ry
O pe rat ion s
O pe rat ion al
R iskM a nag em en t
R eg ula tor yC om pli an ce
G ui del ineC om p lian ce
M a rke t In fo rm atio n
(sw itc h) Op era tio n
Tra de r/B oo k
Ov ers igh t
M ar ketT rad ing
M ar ketEx ecu tio n
Pr og ramT rad ing
Au to ma tedT elle r
Cu sto m er C on tac tR ou tin g
Cu st om erSta tus
Cu sto m er C on tac tH an dle r
Ca ll Ce nt er(V RU )
Cu sto me rCo unt er/T elle r
Se lf S erv iceW e b
M ar ket Ass et/ Tr ustCu sto di al
S erv ice s
C lea rin g andSe ttle me nt
S ha reh ol derS erv ice s
F rau d/ AM LD ete cti on &
R es olu tio n
Cu sto m erA cc ou nti ng
Ov ers igh t
Ac cou ntRe con cil iat ion
Re wa rds
A dm ini str atio n
M ar ket As set
Va lua tio n & Pr icin g(M ar k t o M ar ket )
Po sit ion /B ala nc eM an ag em ent
C on su me rA cc oun tin g
Co rpo ra teA cc ou nti ng
Ca sh & C ur ren cy
Ha ndl ing
Inv est me nt
Fin an ceSer vic es
C on su me r
C red it Fac ilit yM a nag em en t
En titl em en t
Pr oce s sin g
Pa ym ent s
( In clF ee & Bill ing )
Ta xat ionAd mi nist rat ive
Se rvi ces
D epo sit o ry
R ece ipt s
S toc k L en din g
& R ep osMa rk et M a kin g
F und s/ Ma rk et
As setA dm ini str atio n
Un it T ru st
M ut ua l Fu nd
H ed ge Fu nd
In ve stm en tPo rtfo lio
M an ag em en t
In ves tm e ntP or tfo li o
Ad m inis tra tio n
In ve stm en tPo rtfo lio
Pla nn ing
P or tfo li oP erf orm an ce
A n aly si s
C ons um er
B an kin g
Tr ust
S erv ice s
Co ns um er
Len di ng
A u tho riz atio ns
( car ds)
e Tra din gP or tfol ioS erv ice s
Car ds
Fu lfill me nt
L ock - boxO per ati ons
C ons um er
Pr oc ess ingO ve rsig ht
B rok er edCo ns um er P ro du ct
C oo rd ina tio n
C he ckPr oc ess ing
F un ds Tr ans fer& Re mi tta nce
Ser vic es
Fi nan cia l
C ap tur e ( Ca rds )
M erc ha nt
Rel ati ons &Op era tio ns
R ea lEs tat e
Me rch an d iseFi nan ci ng
C or po rat e
P ro ces sin gO ve rsi gh t
S yn dic ateM ain ten an ce
& A dm in ist rati on
Co rpo ra teM &A & A dv iso ry
Ser vic es
T rad eF ina nc e S erv ice s
In ter na tio nalTr ad e
Ser vic es
Co rpo ra te
Len din g
B ank G ua ran tee s
C ashM ana ge me nt
Ser vic es
Pr im e Bro ke rag e
Ser vic es(Bu y S id e)
Inst ru me ntIss ua nce
D eb t/ Eq uity
I POPri vat eP lace m ent
F ina nci al Ma rke tA na lys is
Fi nan cia l
M ar ke tA na lys is
O ver sig ht
Q u ant ita tiveA na lys isS erv ice s
Ma rk et O rd er& Se rv ices
O ve rsi gh t
Tra de
Co nfi rm ati on& All oca tio n
Or der
M ana ge me nt
In ves tm ent /
Tra din gP oli cies & Pla nn in g
D eb t
Eq uit iesF X/ M M
D eri vat ive s &O ff -B ala nc e
sh ee t
C om mo di ties
Bu sin es s U nitT ax
Ad mi nis tra tion
F in anc ial
P la nni ng
Fin an ce & R iskM an age me nt
P lan nin g
Fin an ce & R iskM an age me ntO ve rsig ht
B usi nes s U ni tF in anc ial
Ad m inis tra tio n
Fin anc ial Co nt rol
& R epo rt ingO ve rsi ght
Bu sin es s U nit
A cc ou ntin g
B usi nes s U ni tF in anc ialO pe rat ion s
I nfo rm ati on D is sem in atio n
e -c ha nn el
P ro duc t
P er for ma nce O ver sig ht
Ac co un t Se rv ice s Pl ann ing
Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts
C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion
Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts
Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es
Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on
Busin
ess Develo
pment
Finance & Risk Management
Business
Infrastructure
Production
Interaction
O perational
Services
C ust om erS ale s & Se rvi cin g
Pla nn ing
C ust om erSa les & S er vic ing
O ver sig ht
Em p loy eePa yro ll & T ax
Em pl oy eeBe nef its
A d min ist rat ion
W or kfo rc e
T rai nin g &De ve lop me nt
Em plo ye e
A sse ssm en ts(R ecr uit me nt)
E mp lo yee S tat us
& Ref ere nceInf orm a tion
E mp lo yee
Tra ve l &Exp en ses
Hu ma n
Re so urc esO ver sig ht
Hu ma n Res ou rce sPo lici es &
Pla nn ing
Em p loy ee A ssig nm en t &
Us ag e a nal ysi s
Wo rk er Q ual ific atio n
& C er tific ati onA llia nc es
Pla nn ing &A na lys is
A llia nc esO ver sig ht
A llia nc esA dm ini str atio n
B u sin ess Un it P lan ni ng
B us ine ss Un itA dm in istr ati on
Bu sin ess Un itO ve rsi gh t
Bus ine ss Str a teg y
& En ter pri se P lan nin g &
A na lys is
G en era l Le dg er
(F ina nc ial S ta tem e nts )
C or por ate
Leg alS erv ice s
Bu sin ess
Sy ste msPl ann ing
B usi nes s
S yst em sO v ers igh t
B usi nes s &Sys tem s
Ar ch itec tur e
S yst em sO pe rat ion s
Kn ow led geE xch an ge
Sy ste ms
D ev elo pm en t a nd De plo ym en t
P ro duc tio n
A ss ura nc e(H el p D esk )
B us ine ss
P oli cie s &P roc edu re s
In tell ect ual
P rop er tyMa int ena nc e
Au dit &
Le ga l Co m plia nc e
B usi nes s D ev elo pm en t
Po lic ies & P lan nin g
S eg me n t
P lan ni n g& An aly s is
M ark et &Co mp eti tor
A na lys is
Ma rke tR es ear ch
B usi nes s
D ev elo pm en tO ver sig ht
M ark et Re sea rch
M an ag em ent& O ver sig ht
P rod uc tD ep lo ym ent
O ver sig ht
P rod uc tPo rt foli o
P lan nin g
Pro du ct D eve lo pm ent
P ro du ct D es ignO ver sig ht
Pro du ctB un dli n g
P rod uc tD ep lo ym ent
F un d/ Ma rk et
A ss et P lan ni ng& D eve lop m ent
Fun d & D eb t/E qu ity
In str um e ntO ve rsig h t
Cu st om er
P ort fol io P lan nin g
A cq ui siti on
P lan nin g ( Ad v/ Ext /In t)
C am pa ig nO ve rsig h t
( Ad v/ Ext /In t)
Cu st om erB eha vio rM od elin g
A dv er tisi ng
E xec ut io n
E xte rn a l C am pa ig nE xec ut io n
Cu st om erRe fer en ceInfo rm at ion
Cu st om erP ort fol io
O ver sig ht
C or po rat e Re lati on s
Po lici es &Pla nn ing
Co rpo rat eR ela tio nsh ip
M an age m ent
C or por ateR ela tio ns hip
A dm inis tra tio n
Co rpo rat e& Ins titu tio na l
Co m mu nic ati ons
S ta keh old erIn ve stm en t
R el atio ns
E xt ern al ( Inv est or)
R el atio ns
In te rna l
C am pa ignE xec uti on
S ale s
Su pp ortA dm in istr ati on
P ro duc t/ Sal es
Inv en tor yD ist rib uti on
C us tom e r
Rev iew s, Su rve ys& Re sea rc h
T ra ini ng &
A w are ne ss
Fa cili tiesM a int ena nc e
& O pe rat ion s
Fix ed As setReg ist er
Fa cil ityA dm ini str atio n
F ac iliti es &
P ro cu rem en tP ol icie s &
Pla nn ing
P ro cur em en t
Fac ilit ies &P ro cur em en t
Ov er sig ht
C us tom e rA gre em en ts
C us tom erCo nt act /E ven t
H ist ory
C us tom erCr edi t R atin g
E xe cut ion
C as e & Ex cep tio nH an dlin g
Ag re em ent &Re lat ion sh ip
O ve rsi gh t
C ust om erTra ns act ion
Co nso lid ato r
E ntit lem en t& Sal es
C us tom erRe lat ion sh ip
Ma na ge me nt
B rok er edP ro du ct
S ale s
U nde rw riti ng
Co rre spo nd entB an k
Ad min ist rat ion
Co rre sp ond en tP lan ni ng &O ve rsig ht
Bra nc h
N on - ca shI nve nto ry
Ad m inis tra tio n
C ha nn el O pe rat ion s
Net wo rkO ve rsi ght
O per ati on al
Ser vic esO ver sig ht
F ail sH and lin g
Op era tio ns Pla nn ing
C ou nte rpa rty
Ad m inis tra tio n
Ma rk etD ata /F eed
O pe rat ion
M ar ket A sse tM ai nte na nce
(C or por ate Ev ent s)
Re fer enc e a nd
Dir ect or y D ataM ain ten an ce
M ark et
In fo rm atio nM ain ten an ce
Ex ter nal Da ta
(IP ) P lan nin g &A sse ssm e nt
In for ma tio n
Pro vid er O ver sig ht &
Ad mi nist rat ion
A ge nc y / Br ok erCo mm iss ion s
Ad mi nis tra tion
Ag en cy &Br ok er
Ov er sigh t
Pro du cti on
Pla nn ing &An aly sis
Pr od uct ionO ve rsig ht
Co rr esp on den ce(in cl. sta tem en ts)
D oc um en tM a nag em en t
& A rch iv e
W ir e R oo m
F ina nci a l
O p era tio ns(A /C Re ce iva ble )
C oll ate ra lAd mi nis tra tio n
C ol lec tio ns& R eco ve ry
Cr edi t/M ar ginP oli cy & P lan nin g
Cr edi t/M ar gin
O ve rsig ht
M ark et
R eg ula tor yRe lati on s
A dm ini str atio n
E nte rp rise
P or tfo lioT ra cki ng
C ash F low /
M atu rity L add erM ain ten an ce
A sse t
S ecu rit iza tio n
E nte rp riseP or tfo lioO ve rsi ght
E nte rp riseP or tfo lio
P la nni ng
M ark etR isk & Sco rin g
M od els
E nte rp rise
P or tfo lioM an ag em en t
T re asu ry
O pe rat ion s
O pe rat ion al
R iskM a nag em en t
R eg ula tor yC om pli an ce
G ui del ineC om p lian ce
M a rke t In fo rm atio n
(sw itc h) Op era tio n
Tra de r/B oo k
Ov ers igh t
M ar ketT rad ing
M ar ketEx ecu tio n
Pr og ramT rad ing
Au to ma tedT elle r
Cu sto m er C on tac tR ou tin g
Cu st om erSta tus
Cu sto m er C on tac tH an dle r
Ca ll Ce nt er(V RU )
Cu sto me rCo unt er/T elle r
Se lf S erv iceW e b
M ar ket Ass et/ Tr ustCu sto di al
S erv ice s
C lea rin g andSe ttle me nt
S ha reh ol derS erv ice s
F rau d/ AM LD ete cti on &
R es olu tio n
Cu sto m erA cc ou nti ng
Ov ers igh t
Ac cou ntRe con cil iat ion
Re wa rds
A dm ini str atio n
M ar ket As set
Va lua tio n & Pr icin g(M ar k t o M ar ket )
Po sit ion /B ala nc eM an ag em ent
C on su me rA cc oun tin g
Co rpo ra teA cc ou nti ng
Ca sh & C ur ren cy
Ha ndl ing
Inv est me nt
Fin an ceSer vic es
C on su me r
C red it Fac ilit yM a nag em en t
En titl em en t
Pr oce s sin g
Pa ym ent s
( In clF ee & Bill ing )
Ta xat ionAd mi nist rat ive
Se rvi ces
D epo sit o ry
R ece ipt s
S toc k L en din g
& R ep osMa rk et M a kin g
F und s/ Ma rk et
As setA dm ini str atio n
Un it T ru st
M ut ua l Fu nd
H ed ge Fu nd
In ve stm en tPo rtfo lio
M an ag em en t
In ves tm e ntP or tfo li o
Ad m inis tra tio n
In ve stm en tPo rtfo lio
Pla nn ing
P or tfo li oP erf orm an ce
A n aly si s
C ons um er
B an kin g
Tr ust
S erv ice s
Co ns um er
Len di ng
A u tho riz atio ns
( car ds)
e Tra din gP or tfol ioS erv ice s
Car ds
Fu lfill me nt
L ock - boxO per ati ons
C ons um er
Pr oc ess ingO ve rsig ht
B rok er edCo ns um er P ro du ct
C oo rd ina tio n
C he ckPr oc ess ing
F un ds Tr ans fer& Re mi tta nce
Ser vic es
Fi nan cia l
C ap tur e ( Ca rds )
M erc ha nt
Rel ati ons &Op era tio ns
R ea lEs tat e
Me rch an d iseFi nan ci ng
C or po rat e
P ro ces sin gO ve rsi gh t
S yn dic ateM ain ten an ce
& A dm in ist rati on
Co rpo ra teM &A & A dv iso ry
Ser vic es
T rad eF ina nc e S erv ice s
In ter na tio nalTr ad e
Ser vic es
Co rpo ra te
Len din g
B ank G ua ran tee s
C ashM ana ge me nt
Ser vic es
Pr im e Bro ke rag e
Ser vic es(Bu y S id e)
Inst ru me ntIss ua nce
D eb t/ Eq uity
I POPri vat eP lace m ent
F ina nci al Ma rke tA na lys is
Fi nan cia l
M ar ke tA na lys is
O ver sig ht
Q u ant ita tiveA na lys isS erv ice s
Ma rk et O rd er& Se rv ices
O ve rsi gh t
Tra de
Co nfi rm ati on& All oca tio n
Or der
M ana ge me nt
In ves tm ent /
Tra din gP oli cies & Pla nn in g
D eb t
Eq uit iesF X/ M M
D eri vat ive s &O ff -B ala nc e
sh ee t
C om mo di ties
Bu sin es s U nitT ax
Ad mi nis tra tion
F in anc ial
P la nni ng
Fin an ce & R iskM an age me nt
P lan nin g
Fin an ce & R iskM an age me ntO ve rsig ht
B usi nes s U ni tF in anc ial
Ad m inis tra tio n
Fin anc ial Co nt rol
& R epo rt ingO ve rsi ght
Bu sin es s U nit
A cc ou ntin g
B usi nes s U ni tF in anc ialO pe rat ion s
I nfo rm ati on D is sem in atio n
e -c ha nn el
P ro duc t
P er for ma nce O ver sig ht
Ac co un t Se rv ice s Pl ann ing
Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts
C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion
Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts
Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es
Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on
Business Analyst
Soluti on Archi tect
Data Modeler
Process Modeler
Project Manager
Information Framew ork (IFW)
Data M odels P rocess Models Services Models
Model Repository
R enovateRestru ct ure
Data Collection and Verif ication
Data Analysis
OpportunityI dentif ication
Planning and
Discovery
Pri oritizedRecomm en dations
Applic atio n Portfo lio Assessmen t
Client’s– Current Appli cation Portfolio – Business & IT Strategy – Techni cal Architecture & Standards– Current & Target Enterprise Architecture
Rational ize
Re prioritiz e
Relocate
inputs
2
PortfolioManagement & Transformati on
Framework for M anagem en t & Governan ce
Direction & Planning Design & Validation Construction Deploy & Manage
SOA Architecture
Process & Information Modeler
Legacy Assets AnalyzerApplication Portfolio Analyzer
Component Business Modeler
Runtime Environment
Candidate Service Model
Business Business Logic Logic
ServiceService
UI
IP
Data AccessI/O I/O
RoutinesRoutines
DatabaseDatabase
Web ServicesInterfaces
UIControlData
App Mngt.App Mngt.ServiceService
Rich ClientRich Client
UI ServicesUI Services
Workflow Bu siness Rules
Modernization Methods
Top Down Approach
Bottom Up Approach
Busin
ess Develo
pment
Finance & Risk Management
Business
Infrastructure
Production
Interaction
O perational
Services
C ust om erS ale s & Se rvi cin g
Pla nn ing
C ust om erSa les & S er vic ing
O ver sig ht
Em p loy eePa yro ll & T ax
Em pl oy eeBe nef its
A d min ist rat ion
W or kfo rc e
T rai nin g &De ve lop me nt
Em plo ye e
A sse ssm en ts(R ecr uit me nt)
E mp lo yee S tat us
& Ref ere nceInf orm a tion
E mp lo yee
Tra ve l &Exp en ses
Hu ma n
Re so urc esO ver sig ht
Hu ma n Res ou rce sPo lici es &
Pla nn ing
Em p loy ee A ssig nm en t &
Us ag e a nal ysi s
Wo rk er Q ual ific atio n
& C er tific ati onA llia nc es
Pla nn ing &A na lys is
A llia nc esO ver sig ht
A llia nc esA dm ini str atio n
B u sin ess Un it P lan ni ng
B us ine ss Un itA dm in istr ati on
Bu sin ess Un itO ve rsi gh t
Bus ine ss Str a teg y
& En ter pri se P lan nin g &
A na lys is
G en era l Le dg er
(F ina nc ial S ta tem e nts )
C or por ate
Leg alS erv ice s
Bu sin ess
Sy ste msPl ann ing
B usi nes s
S yst em sO v ers igh t
B usi nes s &Sys tem s
Ar ch itec tur e
S yst em sO pe rat ion s
Kn ow led geE xch an ge
Sy ste ms
D ev elo pm en t a nd De plo ym en t
P ro duc tio n
A ss ura nc e(H el p D esk )
B us ine ss
P oli cie s &P roc edu re s
In tell ect ual
P rop er tyMa int ena nc e
Au dit &
Le ga l Co m plia nc e
B usi nes s D ev elo pm en t
Po lic ies & P lan nin g
S eg me n t
P lan ni n g& An aly s is
M ark et &Co mp eti tor
A na lys is
Ma rke tR es ear ch
B usi nes s
D ev elo pm en tO ver sig ht
M ark et Re sea rch
M an ag em ent& O ver sig ht
P rod uc tD ep lo ym ent
O ver sig ht
P rod uc tPo rt foli o
P lan nin g
Pro du ct D eve lo pm ent
P ro du ct D es ignO ver sig ht
Pro du ctB un dli n g
P rod uc tD ep lo ym ent
F un d/ Ma rk et
A ss et P lan ni ng& D eve lop m ent
Fun d & D eb t/E qu ity
In str um e ntO ve rsig h t
Cu st om er
P ort fol io P lan nin g
A cq ui siti on
P lan nin g ( Ad v/ Ext /In t)
C am pa ig nO ve rsig h t
( Ad v/ Ext /In t)
Cu st om erB eha vio rM od elin g
A dv er tisi ng
E xec ut io n
E xte rn a l C am pa ig nE xec ut io n
Cu st om erRe fer en ceInfo rm at ion
Cu st om erP ort fol io
O ver sig ht
C or po rat e Re lati on s
Po lici es &Pla nn ing
Co rpo rat eR ela tio nsh ip
M an age m ent
C or por ateR ela tio ns hip
A dm inis tra tio n
Co rpo rat e& Ins titu tio na l
Co m mu nic ati ons
S ta keh old erIn ve stm en t
R el atio ns
E xt ern al ( Inv est or)
R el atio ns
In te rna l
C am pa ignE xec uti on
S ale s
Su pp ortA dm in istr ati on
P ro duc t/ Sal es
Inv en tor yD ist rib uti on
C us tom e r
Rev iew s, Su rve ys& Re sea rc h
T ra ini ng &
A w are ne ss
Fa cili tiesM a int ena nc e
& O pe rat ion s
Fix ed As setReg ist er
Fa cil ityA dm ini str atio n
F ac iliti es &
P ro cu rem en tP ol icie s &
Pla nn ing
P ro cur em en t
Fac ilit ies &P ro cur em en t
Ov er sig ht
C us tom e rA gre em en ts
C us tom erCo nt act /E ven t
H ist ory
C us tom erCr edi t R atin g
E xe cut ion
C as e & Ex cep tio nH an dlin g
Ag re em ent &Re lat ion sh ip
O ve rsi gh t
C ust om erTra ns act ion
Co nso lid ato r
E ntit lem en t& Sal es
C us tom erRe lat ion sh ip
Ma na ge me nt
B rok er edP ro du ct
S ale s
U nde rw riti ng
Co rre spo nd entB an k
Ad min ist rat ion
Co rre sp ond en tP lan ni ng &O ve rsig ht
Bra nc h
N on - ca shI nve nto ry
Ad m inis tra tio n
C ha nn el O pe rat ion s
Net wo rkO ve rsi ght
O per ati on al
Ser vic esO ver sig ht
F ail sH and lin g
Op era tio ns Pla nn ing
C ou nte rpa rty
Ad m inis tra tio n
Ma rk etD ata /F eed
O pe rat ion
M ar ket A sse tM ai nte na nce
(C or por ate Ev ent s)
Re fer enc e a nd
Dir ect or y D ataM ain ten an ce
M ark et
In fo rm atio nM ain ten an ce
Ex ter nal Da ta
(IP ) P lan nin g &A sse ssm e nt
In for ma tio n
Pro vid er O ver sig ht &
Ad mi nist rat ion
A ge nc y / Br ok erCo mm iss ion s
Ad mi nis tra tion
Ag en cy &Br ok er
Ov er sigh t
Pro du cti on
Pla nn ing &An aly sis
Pr od uct ionO ve rsig ht
Co rr esp on den ce(in cl. sta tem en ts)
D oc um en tM a nag em en t
& A rch iv e
W ir e R oo m
F ina nci a l
O p era tio ns(A /C Re ce iva ble )
C oll ate ra lAd mi nis tra tio n
C ol lec tio ns& R eco ve ry
Cr edi t/M ar ginP oli cy & P lan nin g
Cr edi t/M ar gin
O ve rsig ht
M ark et
R eg ula tor yRe lati on s
A dm ini str atio n
E nte rp rise
P or tfo lioT ra cki ng
C ash F low /
M atu rity L add erM ain ten an ce
A sse t
S ecu rit iza tio n
E nte rp riseP or tfo lioO ve rsi ght
E nte rp riseP or tfo lio
P la nni ng
M ark etR isk & Sco rin g
M od els
E nte rp rise
P or tfo lioM an ag em en t
T re asu ry
O pe rat ion s
O pe rat ion al
R iskM a nag em en t
R eg ula tor yC om pli an ce
G ui del ineC om p lian ce
M a rke t In fo rm atio n
(sw itc h) Op era tio n
Tra de r/B oo k
Ov ers igh t
M ar ketT rad ing
M ar ketEx ecu tio n
Pr og ramT rad ing
Au to ma tedT elle r
Cu sto m er C on tac tR ou tin g
Cu st om erSta tus
Cu sto m er C on tac tH an dle r
Ca ll Ce nt er(V RU )
Cu sto me rCo unt er/T elle r
Se lf S erv iceW e b
M ar ket Ass et/ Tr ustCu sto di al
S erv ice s
C lea rin g andSe ttle me nt
S ha reh ol derS erv ice s
F rau d/ AM LD ete cti on &
R es olu tio n
Cu sto m erA cc ou nti ng
Ov ers igh t
Ac cou ntRe con cil iat ion
Re wa rds
A dm ini str atio n
M ar ket As set
Va lua tio n & Pr icin g(M ar k t o M ar ket )
Po sit ion /B ala nc eM an ag em ent
C on su me rA cc oun tin g
Co rpo ra teA cc ou nti ng
Ca sh & C ur ren cy
Ha ndl ing
Inv est me nt
Fin an ceSer vic es
C on su me r
C red it Fac ilit yM a nag em en t
En titl em en t
Pr oce s sin g
Pa ym ent s
( In clF ee & Bill ing )
Ta xat ionAd mi nist rat ive
Se rvi ces
D epo sit o ry
R ece ipt s
S toc k L en din g
& R ep osMa rk et M a kin g
F und s/ Ma rk et
As setA dm ini str atio n
Un it T ru st
M ut ua l Fu nd
H ed ge Fu nd
In ve stm en tPo rtfo lio
M an ag em en t
In ves tm e ntP or tfo li o
Ad m inis tra tio n
In ve stm en tPo rtfo lio
Pla nn ing
P or tfo li oP erf orm an ce
A n aly si s
C ons um er
B an kin g
Tr ust
S erv ice s
Co ns um er
Len di ng
A u tho riz atio ns
( car ds)
e Tra din gP or tfol ioS erv ice s
Car ds
Fu lfill me nt
L ock - boxO per ati ons
C ons um er
Pr oc ess ingO ve rsig ht
B rok er edCo ns um er P ro du ct
C oo rd ina tio n
C he ckPr oc ess ing
F un ds Tr ans fer& Re mi tta nce
Ser vic es
Fi nan cia l
C ap tur e ( Ca rds )
M erc ha nt
Rel ati ons &Op era tio ns
R ea lEs tat e
Me rch an d iseFi nan ci ng
C or po rat e
P ro ces sin gO ve rsi gh t
S yn dic ateM ain ten an ce
& A dm in ist rati on
Co rpo ra teM &A & A dv iso ry
Ser vic es
T rad eF ina nc e S erv ice s
In ter na tio nalTr ad e
Ser vic es
Co rpo ra te
Len din g
B ank G ua ran tee s
C ashM ana ge me nt
Ser vic es
Pr im e Bro ke rag e
Ser vic es(Bu y S id e)
Inst ru me ntIss ua nce
D eb t/ Eq uity
I POPri vat eP lace m ent
F ina nci al Ma rke tA na lys is
Fi nan cia l
M ar ke tA na lys is
O ver sig ht
Q u ant ita tiveA na lys isS erv ice s
Ma rk et O rd er& Se rv ices
O ve rsi gh t
Tra de
Co nfi rm ati on& All oca tio n
Or der
M ana ge me nt
In ves tm ent /
Tra din gP oli cies & Pla nn in g
D eb t
Eq uit iesF X/ M M
D eri vat ive s &O ff -B ala nc e
sh ee t
C om mo di ties
Bu sin es s U nitT ax
Ad mi nis tra tion
F in anc ial
P la nni ng
Fin an ce & R iskM an age me nt
P lan nin g
Fin an ce & R iskM an age me ntO ve rsig ht
B usi nes s U ni tF in anc ial
Ad m inis tra tio n
Fin anc ial Co nt rol
& R epo rt ingO ve rsi ght
Bu sin es s U nit
A cc ou ntin g
B usi nes s U ni tF in anc ialO pe rat ion s
I nfo rm ati on D is sem in atio n
e -c ha nn el
P ro duc t
P er for ma nce O ver sig ht
Ac co un t Se rv ice s Pl ann ing
Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts
C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion
Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts
Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es
Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on
Busin
ess Develo
pment
Finance & Risk Management
Business
Infrastructure
Production
Interaction
O perational
Services
C ust om erS ale s & Se rvi cin g
Pla nn ing
C ust om erSa les & S er vic ing
O ver sig ht
Em p loy eePa yro ll & T ax
Em pl oy eeBe nef its
A d min ist rat ion
W or kfo rc e
T rai nin g &De ve lop me nt
Em plo ye e
A sse ssm en ts(R ecr uit me nt)
E mp lo yee S tat us
& Ref ere nceInf orm a tion
E mp lo yee
Tra ve l &Exp en ses
Hu ma n
Re so urc esO ver sig ht
Hu ma n Res ou rce sPo lici es &
Pla nn ing
Em p loy ee A ssig nm en t &
Us ag e a nal ysi s
Wo rk er Q ual ific atio n
& C er tific ati onA llia nc es
Pla nn ing &A na lys is
A llia nc esO ver sig ht
A llia nc esA dm ini str atio n
B u sin ess Un it P lan ni ng
B us ine ss Un itA dm in istr ati on
Bu sin ess Un itO ve rsi gh t
Bus ine ss Str a teg y
& En ter pri se P lan nin g &
A na lys is
G en era l Le dg er
(F ina nc ial S ta tem e nts )
C or por ate
Leg alS erv ice s
Bu sin ess
Sy ste msPl ann ing
B usi nes s
S yst em sO v ers igh t
B usi nes s &Sys tem s
Ar ch itec tur e
S yst em sO pe rat ion s
Kn ow led geE xch an ge
Sy ste ms
D ev elo pm en t a nd De plo ym en t
P ro duc tio n
A ss ura nc e(H el p D esk )
B us ine ss
P oli cie s &P roc edu re s
In tell ect ual
P rop er tyMa int ena nc e
Au dit &
Le ga l Co m plia nc e
B usi nes s D ev elo pm en t
Po lic ies & P lan nin g
S eg me n t
P lan ni n g& An aly s is
M ark et &Co mp eti tor
A na lys is
Ma rke tR es ear ch
B usi nes s
D ev elo pm en tO ver sig ht
M ark et Re sea rch
M an ag em ent& O ver sig ht
P rod uc tD ep lo ym ent
O ver sig ht
P rod uc tPo rt foli o
P lan nin g
Pro du ct D eve lo pm ent
P ro du ct D es ignO ver sig ht
Pro du ctB un dli n g
P rod uc tD ep lo ym ent
F un d/ Ma rk et
A ss et P lan ni ng& D eve lop m ent
Fun d & D eb t/E qu ity
In str um e ntO ve rsig h t
Cu st om er
P ort fol io P lan nin g
A cq ui siti on
P lan nin g ( Ad v/ Ext /In t)
C am pa ig nO ve rsig h t
( Ad v/ Ext /In t)
Cu st om erB eha vio rM od elin g
A dv er tisi ng
E xec ut io n
E xte rn a l C am pa ig nE xec ut io n
Cu st om erRe fer en ceInfo rm at ion
Cu st om erP ort fol io
O ver sig ht
C or po rat e Re lati on s
Po lici es &Pla nn ing
Co rpo rat eR ela tio nsh ip
M an age m ent
C or por ateR ela tio ns hip
A dm inis tra tio n
Co rpo rat e& Ins titu tio na l
Co m mu nic ati ons
S ta keh old erIn ve stm en t
R el atio ns
E xt ern al ( Inv est or)
R el atio ns
In te rna l
C am pa ignE xec uti on
S ale s
Su pp ortA dm in istr ati on
P ro duc t/ Sal es
Inv en tor yD ist rib uti on
C us tom e r
Rev iew s, Su rve ys& Re sea rc h
T ra ini ng &
A w are ne ss
Fa cili tiesM a int ena nc e
& O pe rat ion s
Fix ed As setReg ist er
Fa cil ityA dm ini str atio n
F ac iliti es &
P ro cu rem en tP ol icie s &
Pla nn ing
P ro cur em en t
Fac ilit ies &P ro cur em en t
Ov er sig ht
C us tom e rA gre em en ts
C us tom erCo nt act /E ven t
H ist ory
C us tom erCr edi t R atin g
E xe cut ion
C as e & Ex cep tio nH an dlin g
Ag re em ent &Re lat ion sh ip
O ve rsi gh t
C ust om erTra ns act ion
Co nso lid ato r
E ntit lem en t& Sal es
C us tom erRe lat ion sh ip
Ma na ge me nt
B rok er edP ro du ct
S ale s
U nde rw riti ng
Co rre spo nd entB an k
Ad min ist rat ion
Co rre sp ond en tP lan ni ng &O ve rsig ht
Bra nc h
N on - ca shI nve nto ry
Ad m inis tra tio n
C ha nn el O pe rat ion s
Net wo rkO ve rsi ght
O per ati on al
Ser vic esO ver sig ht
F ail sH and lin g
Op era tio ns Pla nn ing
C ou nte rpa rty
Ad m inis tra tio n
Ma rk etD ata /F eed
O pe rat ion
M ar ket A sse tM ai nte na nce
(C or por ate Ev ent s)
Re fer enc e a nd
Dir ect or y D ataM ain ten an ce
M ark et
In fo rm atio nM ain ten an ce
Ex ter nal Da ta
(IP ) P lan nin g &A sse ssm e nt
In for ma tio n
Pro vid er O ver sig ht &
Ad mi nist rat ion
A ge nc y / Br ok erCo mm iss ion s
Ad mi nis tra tion
Ag en cy &Br ok er
Ov er sigh t
Pro du cti on
Pla nn ing &An aly sis
Pr od uct ionO ve rsig ht
Co rr esp on den ce(in cl. sta tem en ts)
D oc um en tM a nag em en t
& A rch iv e
W ir e R oo m
F ina nci a l
O p era tio ns(A /C Re ce iva ble )
C oll ate ra lAd mi nis tra tio n
C ol lec tio ns& R eco ve ry
Cr edi t/M ar ginP oli cy & P lan nin g
Cr edi t/M ar gin
O ve rsig ht
M ark et
R eg ula tor yRe lati on s
A dm ini str atio n
E nte rp rise
P or tfo lioT ra cki ng
C ash F low /
M atu rity L add erM ain ten an ce
A sse t
S ecu rit iza tio n
E nte rp riseP or tfo lioO ve rsi ght
E nte rp riseP or tfo lio
P la nni ng
M ark etR isk & Sco rin g
M od els
E nte rp rise
P or tfo lioM an ag em en t
T re asu ry
O pe rat ion s
O pe rat ion al
R iskM a nag em en t
R eg ula tor yC om pli an ce
G ui del ineC om p lian ce
M a rke t In fo rm atio n
(sw itc h) Op era tio n
Tra de r/B oo k
Ov ers igh t
M ar ketT rad ing
M ar ketEx ecu tio n
Pr og ramT rad ing
Au to ma tedT elle r
Cu sto m er C on tac tR ou tin g
Cu st om erSta tus
Cu sto m er C on tac tH an dle r
Ca ll Ce nt er(V RU )
Cu sto me rCo unt er/T elle r
Se lf S erv iceW e b
M ar ket Ass et/ Tr ustCu sto di al
S erv ice s
C lea rin g andSe ttle me nt
S ha reh ol derS erv ice s
F rau d/ AM LD ete cti on &
R es olu tio n
Cu sto m erA cc ou nti ng
Ov ers igh t
Ac cou ntRe con cil iat ion
Re wa rds
A dm ini str atio n
M ar ket As set
Va lua tio n & Pr icin g(M ar k t o M ar ket )
Po sit ion /B ala nc eM an ag em ent
C on su me rA cc oun tin g
Co rpo ra teA cc ou nti ng
Ca sh & C ur ren cy
Ha ndl ing
Inv est me nt
Fin an ceSer vic es
C on su me r
C red it Fac ilit yM a nag em en t
En titl em en t
Pr oce s sin g
Pa ym ent s
( In clF ee & Bill ing )
Ta xat ionAd mi nist rat ive
Se rvi ces
D epo sit o ry
R ece ipt s
S toc k L en din g
& R ep osMa rk et M a kin g
F und s/ Ma rk et
As setA dm ini str atio n
Un it T ru st
M ut ua l Fu nd
H ed ge Fu nd
In ve stm en tPo rtfo lio
M an ag em en t
In ves tm e ntP or tfo li o
Ad m inis tra tio n
In ve stm en tPo rtfo lio
Pla nn ing
P or tfo li oP erf orm an ce
A n aly si s
C ons um er
B an kin g
Tr ust
S erv ice s
Co ns um er
Len di ng
A u tho riz atio ns
( car ds)
e Tra din gP or tfol ioS erv ice s
Car ds
Fu lfill me nt
L ock - boxO per ati ons
C ons um er
Pr oc ess ingO ve rsig ht
B rok er edCo ns um er P ro du ct
C oo rd ina tio n
C he ckPr oc ess ing
F un ds Tr ans fer& Re mi tta nce
Ser vic es
Fi nan cia l
C ap tur e ( Ca rds )
M erc ha nt
Rel ati ons &Op era tio ns
R ea lEs tat e
Me rch an d iseFi nan ci ng
C or po rat e
P ro ces sin gO ve rsi gh t
S yn dic ateM ain ten an ce
& A dm in ist rati on
Co rpo ra teM &A & A dv iso ry
Ser vic es
T rad eF ina nc e S erv ice s
In ter na tio nalTr ad e
Ser vic es
Co rpo ra te
Len din g
B ank G ua ran tee s
C ashM ana ge me nt
Ser vic es
Pr im e Bro ke rag e
Ser vic es(Bu y S id e)
Inst ru me ntIss ua nce
D eb t/ Eq uity
I POPri vat eP lace m ent
F ina nci al Ma rke tA na lys is
Fi nan cia l
M ar ke tA na lys is
O ver sig ht
Q u ant ita tiveA na lys isS erv ice s
Ma rk et O rd er& Se rv ices
O ve rsi gh t
Tra de
Co nfi rm ati on& All oca tio n
Or der
M ana ge me nt
In ves tm ent /
Tra din gP oli cies & Pla nn in g
D eb t
Eq uit iesF X/ M M
D eri vat ive s &O ff -B ala nc e
sh ee t
C om mo di ties
Bu sin es s U nitT ax
Ad mi nis tra tion
F in anc ial
P la nni ng
Fin an ce & R iskM an age me nt
P lan nin g
Fin an ce & R iskM an age me ntO ve rsig ht
B usi nes s U ni tF in anc ial
Ad m inis tra tio n
Fin anc ial Co nt rol
& R epo rt ingO ve rsi ght
Bu sin es s U nit
A cc ou ntin g
B usi nes s U ni tF in anc ialO pe rat ion s
I nfo rm ati on D is sem in atio n
e -c ha nn el
P ro duc t
P er for ma nce O ver sig ht
Ac co un t Se rv ice s Pl ann ing
Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts
C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion
Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts
Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es
Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on
Business Analyst
Soluti on Archi tect
Data Modeler
Process Modeler
Project Manager
Information Framew ork (IFW)
Data M odels P rocess Models Services Models
Model Repository
R enovateRestru ct ure
Data Collection and Verif ication
Data Analysis
OpportunityI dentif ication
Planning and
Discovery
Pri oritizedRecomm en dations
Applic atio n Portfo lio Assessmen t
Client’s– Current Appli cation Portfolio – Business & IT Strategy – Techni cal Architecture & Standards– Current & Target Enterprise Architecture
Rational ize
Re prioritiz e
Relocate
inputs
2
PortfolioManagement & Transformati on
Framework for M anagem en t & Governan ce
Direction & Planning Design & Validation Construction Deploy & Manage
SOA Architecture
Process & Information Modeler
Legacy Assets AnalyzerApplication Portfolio Analyzer
Component Business Modeler
Runtime Environment
Candidate Service Model
Business Business Logic Logic
ServiceService
UI
IP
Data AccessI/O I/O
RoutinesRoutines
DatabaseDatabase
Web ServicesInterfaces
UIControlData
App Mngt.App Mngt.ServiceService
Rich ClientRich Client
UI ServicesUI Services
Workflow Bu siness Rules
Modernization Methods
Top Down Approach
Bottom Up Approach
Renovated legacy applications in new environment
Service Coreography - a partire dalla componentizzazione applicativa i singoli “servizi” vengono coreografati secondo la modellazione dei processi oggetto di trasformazione e sulla base dell’architettura SOA target di integrazione e gestione dei servizi a regime.
Application Server ClusterServer Configuration
Class Loader
Admin Application
Web Container
EJB Container
JCA Services
Process Container
Web Services Engine
Security Infrastructure
Portal
Enterprise Service Bus (ESB)(Service Interaction, Security, Qos,
Message Processing, Modeling, Integration, Intelligence)
Client AppsConfiguration
File
Mainframe(DAPS)
DAPS are Invoked via Web Services
AppsRDBMS
Adm
inistrative Infrastructure
Registry
Application Server ClusterServer Configuration
Class Loader
Admin Application
Web Container
EJB Container
JCA Services
Process Container
Web Services Engine
Security Infrastructure
Portal
Enterprise Service Bus (ESB)(Service Interaction, Security, Qos,
Message Processing, Modeling, Integration, Intelligence)
Client AppsConfiguration
File
Mainframe(DAPS)
DAPS are Invoked via Web Services
AppsRDBMS
Adm
inistrative Infrastructure
Registry
Processes (Flows)
<<object>> <<object>>
<<object>>
Services Components
Services
Processes (Flows)
<<object>> <<object>>
<<object>>
Services Components
Services
Service CoreographyI servizi di business sviluppati a partire dalla componentizzazione applicativa vengono coreografati secondo i flussi di processo definiti nella fase top-down di trasformazione dei processi, secondo una architettura SOA che consente di gestire i servizi in modo integrato e dinamico.
Deliverable: Implemented “services” to support Business Processes
12
Governance dei servizi e monitoraggio delle performance dei processiSOA Governance - per gestire il portafoglio applicativo modernizzato in un logica a “servizi” è necessario predisporre una modello di governance per il controllo dei processi e il monitoraggio delle performance
Busin
ess Develo
pment
Finance & Risk Management
Business
Infrastructure
Production
Interaction
O perational
Services
C ust om erS ale s & Se rvi cin g
Pla nn ing
C ust om erSa les & S er vic ing
O ver sig ht
Em p loy eePa yro ll & T ax
Em pl oy eeBe nef its
A d min ist rat ion
W or kfo rc e
T rai nin g &De ve lop me nt
Em plo ye e
A sse ssm en ts(R ecr uit me nt)
E mp lo yee S tat us
& Ref ere nceInf orm a tion
E mp lo yee
Tra ve l &Exp en ses
Hu ma n
Re so urc esO ver sig ht
Hu ma n Res ou rce sPo lici es &
Pla nn ing
Em p loy ee A ssig nm en t &
Us ag e a nal ysi s
Wo rk er Q ual ific atio n
& C er tific ati onA llia nc es
Pla nn ing &A na lys is
A llia nc esO ver sig ht
A llia nc esA dm ini str atio n
B u sin ess Un it P lan ni ng
B us ine ss Un itA dm in istr ati on
Bu sin ess Un itO ve rsi gh t
Bus ine ss Str a teg y
& En ter pri se P lan nin g &
A na lys is
G en era l Le dg er
(F ina nc ial S ta tem e nts )
C or por ate
Leg alS erv ice s
Bu sin ess
Sy ste msPl ann ing
B usi nes s
S yst em sO v ers igh t
B usi nes s &Sys tem s
Ar ch itec tur e
S yst em sO pe rat ion s
Kn ow led geE xch an ge
Sy ste ms
D ev elo pm en t a nd De plo ym en t
P ro duc tio n
A ss ura nc e(H el p D esk )
B us ine ss
P oli cie s &P roc edu re s
In tell ect ual
P rop er tyMa int ena nc e
Au dit &
Le ga l Co m plia nc e
B usi nes s D ev elo pm en t
Po lic ies & P lan nin g
S eg me n t
P lan ni n g& An aly s is
M ark et &Co mp eti tor
A na lys is
Ma rke tR es ear ch
B usi nes s
D ev elo pm en tO ver sig ht
M ark et Re sea rch
M an ag em ent& O ver sig ht
P rod uc tD ep lo ym ent
O ver sig ht
P rod uc tPo rt foli o
P lan nin g
Pro du ct D eve lo pm ent
P ro du ct D es ignO ver sig ht
Pro du ctB un dli n g
P rod uc tD ep lo ym ent
F un d/ Ma rk et
A ss et P lan ni ng& D eve lop m ent
Fun d & D eb t/E qu ity
In str um e ntO ve rsig h t
Cu st om er
P ort fol io P lan nin g
A cq ui siti on
P lan nin g ( Ad v/ Ext /In t)
C am pa ig nO ve rsig h t
( Ad v/ Ext /In t)
Cu st om erB eha vio rM od elin g
A dv er tisi ng
E xec ut io n
E xte rn a l C am pa ig nE xec ut io n
Cu st om erRe fer en ceInfo rm at ion
Cu st om erP ort fol io
O ver sig ht
C or po rat e Re lati on s
Po lici es &Pla nn ing
Co rpo rat eR ela tio nsh ip
M an age m ent
C or por ateR ela tio ns hip
A dm inis tra tio n
Co rpo rat e& Ins titu tio na l
Co m mu nic ati ons
S ta keh old erIn ve stm en t
R el atio ns
E xt ern al ( Inv est or)
R el atio ns
In te rna l
C am pa ignE xec uti on
S ale s
Su pp ortA dm in istr ati on
P ro duc t/ Sal es
Inv en tor yD ist rib uti on
C us tom e r
Rev iew s, Su rve ys& Re sea rc h
T ra ini ng &
A w are ne ss
Fa cili tiesM a int ena nc e
& O pe rat ion s
Fix ed As setReg ist er
Fa cil ityA dm ini str atio n
F ac iliti es &
P ro cu rem en tP ol icie s &
Pla nn ing
P ro cur em en t
Fac ilit ies &P ro cur em en t
Ov er sig ht
C us tom e rA gre em en ts
C us tom erCo nt act /E ven t
H ist ory
C us tom erCr edi t R atin g
E xe cut ion
C as e & Ex cep tio nH an dlin g
Ag re em ent &Re lat ion sh ip
O ve rsi gh t
C ust om erTra ns act ion
Co nso lid ato r
E ntit lem en t& Sal es
C us tom erRe lat ion sh ip
Ma na ge me nt
B rok er edP ro du ct
S ale s
U nde rw riti ng
Co rre spo nd entB an k
Ad min ist rat ion
Co rre sp ond en tP lan ni ng &O ve rsig ht
Bra nc h
N on - ca shI nve nto ry
Ad m inis tra tio n
C ha nn el O pe rat ion s
Net wo rkO ve rsi ght
O per ati on al
Ser vic esO ver sig ht
F ail sH and lin g
Op era tio ns Pla nn ing
C ou nte rpa rty
Ad m inis tra tio n
Ma rk etD ata /F eed
O pe rat ion
M ar ket A sse tM ai nte na nce
(C or por ate Ev ent s)
Re fer enc e a nd
Dir ect or y D ataM ain ten an ce
M ark et
In fo rm atio nM ain ten an ce
Ex ter nal Da ta
(IP ) P lan nin g &A sse ssm e nt
In for ma tio n
Pro vid er O ver sig ht &
Ad mi nist rat ion
A ge nc y / Br ok erCo mm iss ion s
Ad mi nis tra tion
Ag en cy &Br ok er
Ov er sigh t
Pro du cti on
Pla nn ing &An aly sis
Pr od uct ionO ve rsig ht
Co rr esp on den ce(in cl. sta tem en ts)
D oc um en tM a nag em en t
& A rch iv e
W ir e R oo m
F ina nci a l
O p era tio ns(A /C Re ce iva ble )
C oll ate ra lAd mi nis tra tio n
C ol lec tio ns& R eco ve ry
Cr edi t/M ar ginP oli cy & P lan nin g
Cr edi t/M ar gin
O ve rsig ht
M ark et
R eg ula tor yRe lati on s
A dm ini str atio n
E nte rp rise
P or tfo lioT ra cki ng
C ash F low /
M atu rity L add erM ain ten an ce
A sse t
S ecu rit iza tio n
E nte rp riseP or tfo lioO ve rsi ght
E nte rp riseP or tfo lio
P la nni ng
M ark etR isk & Sco rin g
M od els
E nte rp rise
P or tfo lioM an ag em en t
T re asu ry
O pe rat ion s
O pe rat ion al
R iskM a nag em en t
R eg ula tor yC om pli an ce
G ui del ineC om p lian ce
M a rke t In fo rm atio n
(sw itc h) Op era tio n
Tra de r/B oo k
Ov ers igh t
M ar ketT rad ing
M ar ketEx ecu tio n
Pr og ramT rad ing
Au to ma tedT elle r
Cu sto m er C on tac tR ou tin g
Cu st om erSta tus
Cu sto m er C on tac tH an dle r
Ca ll Ce nt er(V RU )
Cu sto me rCo unt er/T elle r
Se lf S erv iceW e b
M ar ket Ass et/ Tr ustCu sto di al
S erv ice s
C lea rin g andSe ttle me nt
S ha reh ol derS erv ice s
F rau d/ AM LD ete cti on &
R es olu tio n
Cu sto m erA cc ou nti ng
Ov ers igh t
Ac cou ntRe con cil iat ion
Re wa rds
A dm ini str atio n
M ar ket As set
Va lua tio n & Pr icin g(M ar k t o M ar ket )
Po sit ion /B ala nc eM an ag em ent
C on su me rA cc oun tin g
Co rpo ra teA cc ou nti ng
Ca sh & C ur ren cy
Ha ndl ing
Inv est me nt
Fin an ceSer vic es
C on su me r
C red it Fac ilit yM a nag em en t
En titl em en t
Pr oce s sin g
Pa ym ent s
( In clF ee & Bill ing )
Ta xat ionAd mi nist rat ive
Se rvi ces
D epo sit o ry
R ece ipt s
S toc k L en din g
& R ep osMa rk et M a kin g
F und s/ Ma rk et
As setA dm ini str atio n
Un it T ru st
M ut ua l Fu nd
H ed ge Fu nd
In ve stm en tPo rtfo lio
M an ag em en t
In ves tm e ntP or tfo li o
Ad m inis tra tio n
In ve stm en tPo rtfo lio
Pla nn ing
P or tfo li oP erf orm an ce
A n aly si s
C ons um er
B an kin g
Tr ust
S erv ice s
Co ns um er
Len di ng
A u tho riz atio ns
( car ds)
e Tra din gP or tfol ioS erv ice s
Car ds
Fu lfill me nt
L ock - boxO per ati ons
C ons um er
Pr oc ess ingO ve rsig ht
B rok er edCo ns um er P ro du ct
C oo rd ina tio n
C he ckPr oc ess ing
F un ds Tr ans fer& Re mi tta nce
Ser vic es
Fi nan cia l
C ap tur e ( Ca rds )
M erc ha nt
Rel ati ons &Op era tio ns
R ea lEs tat e
Me rch an d iseFi nan ci ng
C or po rat e
P ro ces sin gO ve rsi gh t
S yn dic ateM ain ten an ce
& A dm in ist rati on
Co rpo ra teM &A & A dv iso ry
Ser vic es
T rad eF ina nc e S erv ice s
In ter na tio nalTr ad e
Ser vic es
Co rpo ra te
Len din g
B ank G ua ran tee s
C ashM ana ge me nt
Ser vic es
Pr im e Bro ke rag e
Ser vic es(Bu y S id e)
Inst ru me ntIss ua nce
D eb t/ Eq uity
I POPri vat eP lace m ent
F ina nci al Ma rke tA na lys is
Fi nan cia l
M ar ke tA na lys is
O ver sig ht
Q u ant ita tiveA na lys isS erv ice s
Ma rk et O rd er& Se rv ices
O ve rsi gh t
Tra de
Co nfi rm ati on& All oca tio n
Or der
M ana ge me nt
In ves tm ent /
Tra din gP oli cies & Pla nn in g
D eb t
Eq uit iesF X/ M M
D eri vat ive s &O ff -B ala nc e
sh ee t
C om mo di ties
Bu sin es s U nitT ax
Ad mi nis tra tion
F in anc ial
P la nni ng
Fin an ce & R iskM an age me nt
P lan nin g
Fin an ce & R iskM an age me ntO ve rsig ht
B usi nes s U ni tF in anc ial
Ad m inis tra tio n
Fin anc ial Co nt rol
& R epo rt ingO ve rsi ght
Bu sin es s U nit
A cc ou ntin g
B usi nes s U ni tF in anc ialO pe rat ion s
I nfo rm ati on D is sem in atio n
e -c ha nn el
P ro duc t
P er for ma nce O ver sig ht
Ac co un t Se rv ice s Pl ann ing
Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts
C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion
Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts
Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es
Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on
Busin
ess Develo
pment
Finance & Risk Management
Business
Infrastructure
Production
Interaction
O perational
Services
C ust om erS ale s & Se rvi cin g
Pla nn ing
C ust om erSa les & S er vic ing
O ver sig ht
Em p loy eePa yro ll & T ax
Em pl oy eeBe nef its
A d min ist rat ion
W or kfo rc e
T rai nin g &De ve lop me nt
Em plo ye e
A sse ssm en ts(R ecr uit me nt)
E mp lo yee S tat us
& Ref ere nceInf orm a tion
E mp lo yee
Tra ve l &Exp en ses
Hu ma n
Re so urc esO ver sig ht
Hu ma n Res ou rce sPo lici es &
Pla nn ing
Em p loy ee A ssig nm en t &
Us ag e a nal ysi s
Wo rk er Q ual ific atio n
& C er tific ati onA llia nc es
Pla nn ing &A na lys is
A llia nc esO ver sig ht
A llia nc esA dm ini str atio n
B u sin ess Un it P lan ni ng
B us ine ss Un itA dm in istr ati on
Bu sin ess Un itO ve rsi gh t
Bus ine ss Str a teg y
& En ter pri se P lan nin g &
A na lys is
G en era l Le dg er
(F ina nc ial S ta tem e nts )
C or por ate
Leg alS erv ice s
Bu sin ess
Sy ste msPl ann ing
B usi nes s
S yst em sO v ers igh t
B usi nes s &Sys tem s
Ar ch itec tur e
S yst em sO pe rat ion s
Kn ow led geE xch an ge
Sy ste ms
D ev elo pm en t a nd De plo ym en t
P ro duc tio n
A ss ura nc e(H el p D esk )
B us ine ss
P oli cie s &P roc edu re s
In tell ect ual
P rop er tyMa int ena nc e
Au dit &
Le ga l Co m plia nc e
B usi nes s D ev elo pm en t
Po lic ies & P lan nin g
S eg me n t
P lan ni n g& An aly s is
M ark et &Co mp eti tor
A na lys is
Ma rke tR es ear ch
B usi nes s
D ev elo pm en tO ver sig ht
M ark et Re sea rch
M an ag em ent& O ver sig ht
P rod uc tD ep lo ym ent
O ver sig ht
P rod uc tPo rt foli o
P lan nin g
Pro du ct D eve lo pm ent
P ro du ct D es ignO ver sig ht
Pro du ctB un dli n g
P rod uc tD ep lo ym ent
F un d/ Ma rk et
A ss et P lan ni ng& D eve lop m ent
Fun d & D eb t/E qu ity
In str um e ntO ve rsig h t
Cu st om er
P ort fol io P lan nin g
A cq ui siti on
P lan nin g ( Ad v/ Ext /In t)
C am pa ig nO ve rsig h t
( Ad v/ Ext /In t)
Cu st om erB eha vio rM od elin g
A dv er tisi ng
E xec ut io n
E xte rn a l C am pa ig nE xec ut io n
Cu st om erRe fer en ceInfo rm at ion
Cu st om erP ort fol io
O ver sig ht
C or po rat e Re lati on s
Po lici es &Pla nn ing
Co rpo rat eR ela tio nsh ip
M an age m ent
C or por ateR ela tio ns hip
A dm inis tra tio n
Co rpo rat e& Ins titu tio na l
Co m mu nic ati ons
S ta keh old erIn ve stm en t
R el atio ns
E xt ern al ( Inv est or)
R el atio ns
In te rna l
C am pa ignE xec uti on
S ale s
Su pp ortA dm in istr ati on
P ro duc t/ Sal es
Inv en tor yD ist rib uti on
C us tom e r
Rev iew s, Su rve ys& Re sea rc h
T ra ini ng &
A w are ne ss
Fa cili tiesM a int ena nc e
& O pe rat ion s
Fix ed As setReg ist er
Fa cil ityA dm ini str atio n
F ac iliti es &
P ro cu rem en tP ol icie s &
Pla nn ing
P ro cur em en t
Fac ilit ies &P ro cur em en t
Ov er sig ht
C us tom e rA gre em en ts
C us tom erCo nt act /E ven t
H ist ory
C us tom erCr edi t R atin g
E xe cut ion
C as e & Ex cep tio nH an dlin g
Ag re em ent &Re lat ion sh ip
O ve rsi gh t
C ust om erTra ns act ion
Co nso lid ato r
E ntit lem en t& Sal es
C us tom erRe lat ion sh ip
Ma na ge me nt
B rok er edP ro du ct
S ale s
U nde rw riti ng
Co rre spo nd entB an k
Ad min ist rat ion
Co rre sp ond en tP lan ni ng &O ve rsig ht
Bra nc h
N on - ca shI nve nto ry
Ad m inis tra tio n
C ha nn el O pe rat ion s
Net wo rkO ve rsi ght
O per ati on al
Ser vic esO ver sig ht
F ail sH and lin g
Op era tio ns Pla nn ing
C ou nte rpa rty
Ad m inis tra tio n
Ma rk etD ata /F eed
O pe rat ion
M ar ket A sse tM ai nte na nce
(C or por ate Ev ent s)
Re fer enc e a nd
Dir ect or y D ataM ain ten an ce
M ark et
In fo rm atio nM ain ten an ce
Ex ter nal Da ta
(IP ) P lan nin g &A sse ssm e nt
In for ma tio n
Pro vid er O ver sig ht &
Ad mi nist rat ion
A ge nc y / Br ok erCo mm iss ion s
Ad mi nis tra tion
Ag en cy &Br ok er
Ov er sigh t
Pro du cti on
Pla nn ing &An aly sis
Pr od uct ionO ve rsig ht
Co rr esp on den ce(in cl. sta tem en ts)
D oc um en tM a nag em en t
& A rch iv e
W ir e R oo m
F ina nci a l
O p era tio ns(A /C Re ce iva ble )
C oll ate ra lAd mi nis tra tio n
C ol lec tio ns& R eco ve ry
Cr edi t/M ar ginP oli cy & P lan nin g
Cr edi t/M ar gin
O ve rsig ht
M ark et
R eg ula tor yRe lati on s
A dm ini str atio n
E nte rp rise
P or tfo lioT ra cki ng
C ash F low /
M atu rity L add erM ain ten an ce
A sse t
S ecu rit iza tio n
E nte rp riseP or tfo lioO ve rsi ght
E nte rp riseP or tfo lio
P la nni ng
M ark etR isk & Sco rin g
M od els
E nte rp rise
P or tfo lioM an ag em en t
T re asu ry
O pe rat ion s
O pe rat ion al
R iskM a nag em en t
R eg ula tor yC om pli an ce
G ui del ineC om p lian ce
M a rke t In fo rm atio n
(sw itc h) Op era tio n
Tra de r/B oo k
Ov ers igh t
M ar ketT rad ing
M ar ketEx ecu tio n
Pr og ramT rad ing
Au to ma tedT elle r
Cu sto m er C on tac tR ou tin g
Cu st om erSta tus
Cu sto m er C on tac tH an dle r
Ca ll Ce nt er(V RU )
Cu sto me rCo unt er/T elle r
Se lf S erv iceW e b
M ar ket Ass et/ Tr ustCu sto di al
S erv ice s
C lea rin g andSe ttle me nt
S ha reh ol derS erv ice s
F rau d/ AM LD ete cti on &
R es olu tio n
Cu sto m erA cc ou nti ng
Ov ers igh t
Ac cou ntRe con cil iat ion
Re wa rds
A dm ini str atio n
M ar ket As set
Va lua tio n & Pr icin g(M ar k t o M ar ket )
Po sit ion /B ala nc eM an ag em ent
C on su me rA cc oun tin g
Co rpo ra teA cc ou nti ng
Ca sh & C ur ren cy
Ha ndl ing
Inv est me nt
Fin an ceSer vic es
C on su me r
C red it Fac ilit yM a nag em en t
En titl em en t
Pr oce s sin g
Pa ym ent s
( In clF ee & Bill ing )
Ta xat ionAd mi nist rat ive
Se rvi ces
D epo sit o ry
R ece ipt s
S toc k L en din g
& R ep osMa rk et M a kin g
F und s/ Ma rk et
As setA dm ini str atio n
Un it T ru st
M ut ua l Fu nd
H ed ge Fu nd
In ve stm en tPo rtfo lio
M an ag em en t
In ves tm e ntP or tfo li o
Ad m inis tra tio n
In ve stm en tPo rtfo lio
Pla nn ing
P or tfo li oP erf orm an ce
A n aly si s
C ons um er
B an kin g
Tr ust
S erv ice s
Co ns um er
Len di ng
A u tho riz atio ns
( car ds)
e Tra din gP or tfol ioS erv ice s
Car ds
Fu lfill me nt
L ock - boxO per ati ons
C ons um er
Pr oc ess ingO ve rsig ht
B rok er edCo ns um er P ro du ct
C oo rd ina tio n
C he ckPr oc ess ing
F un ds Tr ans fer& Re mi tta nce
Ser vic es
Fi nan cia l
C ap tur e ( Ca rds )
M erc ha nt
Rel ati ons &Op era tio ns
R ea lEs tat e
Me rch an d iseFi nan ci ng
C or po rat e
P ro ces sin gO ve rsi gh t
S yn dic ateM ain ten an ce
& A dm in ist rati on
Co rpo ra teM &A & A dv iso ry
Ser vic es
T rad eF ina nc e S erv ice s
In ter na tio nalTr ad e
Ser vic es
Co rpo ra te
Len din g
B ank G ua ran tee s
C ashM ana ge me nt
Ser vic es
Pr im e Bro ke rag e
Ser vic es(Bu y S id e)
Inst ru me ntIss ua nce
D eb t/ Eq uity
I POPri vat eP lace m ent
F ina nci al Ma rke tA na lys is
Fi nan cia l
M ar ke tA na lys is
O ver sig ht
Q u ant ita tiveA na lys isS erv ice s
Ma rk et O rd er& Se rv ices
O ve rsi gh t
Tra de
Co nfi rm ati on& All oca tio n
Or der
M ana ge me nt
In ves tm ent /
Tra din gP oli cies & Pla nn in g
D eb t
Eq uit iesF X/ M M
D eri vat ive s &O ff -B ala nc e
sh ee t
C om mo di ties
Bu sin es s U nitT ax
Ad mi nis tra tion
F in anc ial
P la nni ng
Fin an ce & R iskM an age me nt
P lan nin g
Fin an ce & R iskM an age me ntO ve rsig ht
B usi nes s U ni tF in anc ial
Ad m inis tra tio n
Fin anc ial Co nt rol
& R epo rt ingO ve rsi ght
Bu sin es s U nit
A cc ou ntin g
B usi nes s U ni tF in anc ialO pe rat ion s
I nfo rm ati on D is sem in atio n
e -c ha nn el
P ro duc t
P er for ma nce O ver sig ht
Ac co un t Se rv ice s Pl ann ing
Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts
C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion
Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts
Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es
Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on
Business Analyst
Soluti on Archi tect
Data Modeler
Process Modeler
Project Manager
Information Framew ork (IFW)
Data M odels P rocess Models Services Models
Model Repository
R enovateRestru ct ure
Data Collection and Verif ication
Data Analysis
OpportunityI dentif ication
Planning and
Discovery
Pri oritizedRecomm en dations
Applic atio n Portfo lio Assessmen t
Client’s– Current Appli cation Portfolio – Business & IT Strategy – Techni cal Architecture & Standards– Current & Target Enterprise Architecture
Rational ize
Re prioritiz e
Relocate
inputs
2
PortfolioManagement & Transformati on
Framework for M anagem en t & Governan ce
Direction & Planning Design & Validation Construction Deploy & Manage
SOA Architecture
Process & Information Modeler
Legacy Assets AnalyzerApplication Portfolio Analyzer
Component Business Modeler
Runtime Environment
Candidate Service Model
Business Business Logic Logic
ServiceService
UI
IP
Data AccessI/O I/O
RoutinesRoutines
DatabaseDatabase
Web ServicesInterfaces
UIControlData
App Mngt.App Mngt.ServiceService
Rich ClientRich Client
UI ServicesUI Services
Workflow Bu siness Rules
Modernization Methods
Top Down Approach
Bottom Up Approach
Busin
ess Develo
pment
Finance & Risk Management
Business
Infrastructure
Production
Interaction
O perational
Services
C ust om erS ale s & Se rvi cin g
Pla nn ing
C ust om erSa les & S er vic ing
O ver sig ht
Em p loy eePa yro ll & T ax
Em pl oy eeBe nef its
A d min ist rat ion
W or kfo rc e
T rai nin g &De ve lop me nt
Em plo ye e
A sse ssm en ts(R ecr uit me nt)
E mp lo yee S tat us
& Ref ere nceInf orm a tion
E mp lo yee
Tra ve l &Exp en ses
Hu ma n
Re so urc esO ver sig ht
Hu ma n Res ou rce sPo lici es &
Pla nn ing
Em p loy ee A ssig nm en t &
Us ag e a nal ysi s
Wo rk er Q ual ific atio n
& C er tific ati onA llia nc es
Pla nn ing &A na lys is
A llia nc esO ver sig ht
A llia nc esA dm ini str atio n
B u sin ess Un it P lan ni ng
B us ine ss Un itA dm in istr ati on
Bu sin ess Un itO ve rsi gh t
Bus ine ss Str a teg y
& En ter pri se P lan nin g &
A na lys is
G en era l Le dg er
(F ina nc ial S ta tem e nts )
C or por ate
Leg alS erv ice s
Bu sin ess
Sy ste msPl ann ing
B usi nes s
S yst em sO v ers igh t
B usi nes s &Sys tem s
Ar ch itec tur e
S yst em sO pe rat ion s
Kn ow led geE xch an ge
Sy ste ms
D ev elo pm en t a nd De plo ym en t
P ro duc tio n
A ss ura nc e(H el p D esk )
B us ine ss
P oli cie s &P roc edu re s
In tell ect ual
P rop er tyMa int ena nc e
Au dit &
Le ga l Co m plia nc e
B usi nes s D ev elo pm en t
Po lic ies & P lan nin g
S eg me n t
P lan ni n g& An aly s is
M ark et &Co mp eti tor
A na lys is
Ma rke tR es ear ch
B usi nes s
D ev elo pm en tO ver sig ht
M ark et Re sea rch
M an ag em ent& O ver sig ht
P rod uc tD ep lo ym ent
O ver sig ht
P rod uc tPo rt foli o
P lan nin g
Pro du ct D eve lo pm ent
P ro du ct D es ignO ver sig ht
Pro du ctB un dli n g
P rod uc tD ep lo ym ent
F un d/ Ma rk et
A ss et P lan ni ng& D eve lop m ent
Fun d & D eb t/E qu ity
In str um e ntO ve rsig h t
Cu st om er
P ort fol io P lan nin g
A cq ui siti on
P lan nin g ( Ad v/ Ext /In t)
C am pa ig nO ve rsig h t
( Ad v/ Ext /In t)
Cu st om erB eha vio rM od elin g
A dv er tisi ng
E xec ut io n
E xte rn a l C am pa ig nE xec ut io n
Cu st om erRe fer en ceInfo rm at ion
Cu st om erP ort fol io
O ver sig ht
C or po rat e Re lati on s
Po lici es &Pla nn ing
Co rpo rat eR ela tio nsh ip
M an age m ent
C or por ateR ela tio ns hip
A dm inis tra tio n
Co rpo rat e& Ins titu tio na l
Co m mu nic ati ons
S ta keh old erIn ve stm en t
R el atio ns
E xt ern al ( Inv est or)
R el atio ns
In te rna l
C am pa ignE xec uti on
S ale s
Su pp ortA dm in istr ati on
P ro duc t/ Sal es
Inv en tor yD ist rib uti on
C us tom e r
Rev iew s, Su rve ys& Re sea rc h
T ra ini ng &
A w are ne ss
Fa cili tiesM a int ena nc e
& O pe rat ion s
Fix ed As setReg ist er
Fa cil ityA dm ini str atio n
F ac iliti es &
P ro cu rem en tP ol icie s &
Pla nn ing
P ro cur em en t
Fac ilit ies &P ro cur em en t
Ov er sig ht
C us tom e rA gre em en ts
C us tom erCo nt act /E ven t
H ist ory
C us tom erCr edi t R atin g
E xe cut ion
C as e & Ex cep tio nH an dlin g
Ag re em ent &Re lat ion sh ip
O ve rsi gh t
C ust om erTra ns act ion
Co nso lid ato r
E ntit lem en t& Sal es
C us tom erRe lat ion sh ip
Ma na ge me nt
B rok er edP ro du ct
S ale s
U nde rw riti ng
Co rre spo nd entB an k
Ad min ist rat ion
Co rre sp ond en tP lan ni ng &O ve rsig ht
Bra nc h
N on - ca shI nve nto ry
Ad m inis tra tio n
C ha nn el O pe rat ion s
Net wo rkO ve rsi ght
O per ati on al
Ser vic esO ver sig ht
F ail sH and lin g
Op era tio ns Pla nn ing
C ou nte rpa rty
Ad m inis tra tio n
Ma rk etD ata /F eed
O pe rat ion
M ar ket A sse tM ai nte na nce
(C or por ate Ev ent s)
Re fer enc e a nd
Dir ect or y D ataM ain ten an ce
M ark et
In fo rm atio nM ain ten an ce
Ex ter nal Da ta
(IP ) P lan nin g &A sse ssm e nt
In for ma tio n
Pro vid er O ver sig ht &
Ad mi nist rat ion
A ge nc y / Br ok erCo mm iss ion s
Ad mi nis tra tion
Ag en cy &Br ok er
Ov er sigh t
Pro du cti on
Pla nn ing &An aly sis
Pr od uct ionO ve rsig ht
Co rr esp on den ce(in cl. sta tem en ts)
D oc um en tM a nag em en t
& A rch iv e
W ir e R oo m
F ina nci a l
O p era tio ns(A /C Re ce iva ble )
C oll ate ra lAd mi nis tra tio n
C ol lec tio ns& R eco ve ry
Cr edi t/M ar ginP oli cy & P lan nin g
Cr edi t/M ar gin
O ve rsig ht
M ark et
R eg ula tor yRe lati on s
A dm ini str atio n
E nte rp rise
P or tfo lioT ra cki ng
C ash F low /
M atu rity L add erM ain ten an ce
A sse t
S ecu rit iza tio n
E nte rp riseP or tfo lioO ve rsi ght
E nte rp riseP or tfo lio
P la nni ng
M ark etR isk & Sco rin g
M od els
E nte rp rise
P or tfo lioM an ag em en t
T re asu ry
O pe rat ion s
O pe rat ion al
R iskM a nag em en t
R eg ula tor yC om pli an ce
G ui del ineC om p lian ce
M a rke t In fo rm atio n
(sw itc h) Op era tio n
Tra de r/B oo k
Ov ers igh t
M ar ketT rad ing
M ar ketEx ecu tio n
Pr og ramT rad ing
Au to ma tedT elle r
Cu sto m er C on tac tR ou tin g
Cu st om erSta tus
Cu sto m er C on tac tH an dle r
Ca ll Ce nt er(V RU )
Cu sto me rCo unt er/T elle r
Se lf S erv iceW e b
M ar ket Ass et/ Tr ustCu sto di al
S erv ice s
C lea rin g andSe ttle me nt
S ha reh ol derS erv ice s
F rau d/ AM LD ete cti on &
R es olu tio n
Cu sto m erA cc ou nti ng
Ov ers igh t
Ac cou ntRe con cil iat ion
Re wa rds
A dm ini str atio n
M ar ket As set
Va lua tio n & Pr icin g(M ar k t o M ar ket )
Po sit ion /B ala nc eM an ag em ent
C on su me rA cc oun tin g
Co rpo ra teA cc ou nti ng
Ca sh & C ur ren cy
Ha ndl ing
Inv est me nt
Fin an ceSer vic es
C on su me r
C red it Fac ilit yM a nag em en t
En titl em en t
Pr oce s sin g
Pa ym ent s
( In clF ee & Bill ing )
Ta xat ionAd mi nist rat ive
Se rvi ces
D epo sit o ry
R ece ipt s
S toc k L en din g
& R ep osMa rk et M a kin g
F und s/ Ma rk et
As setA dm ini str atio n
Un it T ru st
M ut ua l Fu nd
H ed ge Fu nd
In ve stm en tPo rtfo lio
M an ag em en t
In ves tm e ntP or tfo li o
Ad m inis tra tio n
In ve stm en tPo rtfo lio
Pla nn ing
P or tfo li oP erf orm an ce
A n aly si s
C ons um er
B an kin g
Tr ust
S erv ice s
Co ns um er
Len di ng
A u tho riz atio ns
( car ds)
e Tra din gP or tfol ioS erv ice s
Car ds
Fu lfill me nt
L ock - boxO per ati ons
C ons um er
Pr oc ess ingO ve rsig ht
B rok er edCo ns um er P ro du ct
C oo rd ina tio n
C he ckPr oc ess ing
F un ds Tr ans fer& Re mi tta nce
Ser vic es
Fi nan cia l
C ap tur e ( Ca rds )
M erc ha nt
Rel ati ons &Op era tio ns
R ea lEs tat e
Me rch an d iseFi nan ci ng
C or po rat e
P ro ces sin gO ve rsi gh t
S yn dic ateM ain ten an ce
& A dm in ist rati on
Co rpo ra teM &A & A dv iso ry
Ser vic es
T rad eF ina nc e S erv ice s
In ter na tio nalTr ad e
Ser vic es
Co rpo ra te
Len din g
B ank G ua ran tee s
C ashM ana ge me nt
Ser vic es
Pr im e Bro ke rag e
Ser vic es(Bu y S id e)
Inst ru me ntIss ua nce
D eb t/ Eq uity
I POPri vat eP lace m ent
F ina nci al Ma rke tA na lys is
Fi nan cia l
M ar ke tA na lys is
O ver sig ht
Q u ant ita tiveA na lys isS erv ice s
Ma rk et O rd er& Se rv ices
O ve rsi gh t
Tra de
Co nfi rm ati on& All oca tio n
Or der
M ana ge me nt
In ves tm ent /
Tra din gP oli cies & Pla nn in g
D eb t
Eq uit iesF X/ M M
D eri vat ive s &O ff -B ala nc e
sh ee t
C om mo di ties
Bu sin es s U nitT ax
Ad mi nis tra tion
F in anc ial
P la nni ng
Fin an ce & R iskM an age me nt
P lan nin g
Fin an ce & R iskM an age me ntO ve rsig ht
B usi nes s U ni tF in anc ial
Ad m inis tra tio n
Fin anc ial Co nt rol
& R epo rt ingO ve rsi ght
Bu sin es s U nit
A cc ou ntin g
B usi nes s U ni tF in anc ialO pe rat ion s
I nfo rm ati on D is sem in atio n
e -c ha nn el
P ro duc t
P er for ma nce O ver sig ht
Ac co un t Se rv ice s Pl ann ing
Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts
C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion
Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts
Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es
Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on
Busin
ess Develo
pment
Finance & Risk Management
Business
Infrastructure
Production
Interaction
O perational
Services
C ust om erS ale s & Se rvi cin g
Pla nn ing
C ust om erSa les & S er vic ing
O ver sig ht
Em p loy eePa yro ll & T ax
Em pl oy eeBe nef its
A d min ist rat ion
W or kfo rc e
T rai nin g &De ve lop me nt
Em plo ye e
A sse ssm en ts(R ecr uit me nt)
E mp lo yee S tat us
& Ref ere nceInf orm a tion
E mp lo yee
Tra ve l &Exp en ses
Hu ma n
Re so urc esO ver sig ht
Hu ma n Res ou rce sPo lici es &
Pla nn ing
Em p loy ee A ssig nm en t &
Us ag e a nal ysi s
Wo rk er Q ual ific atio n
& C er tific ati onA llia nc es
Pla nn ing &A na lys is
A llia nc esO ver sig ht
A llia nc esA dm ini str atio n
B u sin ess Un it P lan ni ng
B us ine ss Un itA dm in istr ati on
Bu sin ess Un itO ve rsi gh t
Bus ine ss Str a teg y
& En ter pri se P lan nin g &
A na lys is
G en era l Le dg er
(F ina nc ial S ta tem e nts )
C or por ate
Leg alS erv ice s
Bu sin ess
Sy ste msPl ann ing
B usi nes s
S yst em sO v ers igh t
B usi nes s &Sys tem s
Ar ch itec tur e
S yst em sO pe rat ion s
Kn ow led geE xch an ge
Sy ste ms
D ev elo pm en t a nd De plo ym en t
P ro duc tio n
A ss ura nc e(H el p D esk )
B us ine ss
P oli cie s &P roc edu re s
In tell ect ual
P rop er tyMa int ena nc e
Au dit &
Le ga l Co m plia nc e
B usi nes s D ev elo pm en t
Po lic ies & P lan nin g
S eg me n t
P lan ni n g& An aly s is
M ark et &Co mp eti tor
A na lys is
Ma rke tR es ear ch
B usi nes s
D ev elo pm en tO ver sig ht
M ark et Re sea rch
M an ag em ent& O ver sig ht
P rod uc tD ep lo ym ent
O ver sig ht
P rod uc tPo rt foli o
P lan nin g
Pro du ct D eve lo pm ent
P ro du ct D es ignO ver sig ht
Pro du ctB un dli n g
P rod uc tD ep lo ym ent
F un d/ Ma rk et
A ss et P lan ni ng& D eve lop m ent
Fun d & D eb t/E qu ity
In str um e ntO ve rsig h t
Cu st om er
P ort fol io P lan nin g
A cq ui siti on
P lan nin g ( Ad v/ Ext /In t)
C am pa ig nO ve rsig h t
( Ad v/ Ext /In t)
Cu st om erB eha vio rM od elin g
A dv er tisi ng
E xec ut io n
E xte rn a l C am pa ig nE xec ut io n
Cu st om erRe fer en ceInfo rm at ion
Cu st om erP ort fol io
O ver sig ht
C or po rat e Re lati on s
Po lici es &Pla nn ing
Co rpo rat eR ela tio nsh ip
M an age m ent
C or por ateR ela tio ns hip
A dm inis tra tio n
Co rpo rat e& Ins titu tio na l
Co m mu nic ati ons
S ta keh old erIn ve stm en t
R el atio ns
E xt ern al ( Inv est or)
R el atio ns
In te rna l
C am pa ignE xec uti on
S ale s
Su pp ortA dm in istr ati on
P ro duc t/ Sal es
Inv en tor yD ist rib uti on
C us tom e r
Rev iew s, Su rve ys& Re sea rc h
T ra ini ng &
A w are ne ss
Fa cili tiesM a int ena nc e
& O pe rat ion s
Fix ed As setReg ist er
Fa cil ityA dm ini str atio n
F ac iliti es &
P ro cu rem en tP ol icie s &
Pla nn ing
P ro cur em en t
Fac ilit ies &P ro cur em en t
Ov er sig ht
C us tom e rA gre em en ts
C us tom erCo nt act /E ven t
H ist ory
C us tom erCr edi t R atin g
E xe cut ion
C as e & Ex cep tio nH an dlin g
Ag re em ent &Re lat ion sh ip
O ve rsi gh t
C ust om erTra ns act ion
Co nso lid ato r
E ntit lem en t& Sal es
C us tom erRe lat ion sh ip
Ma na ge me nt
B rok er edP ro du ct
S ale s
U nde rw riti ng
Co rre spo nd entB an k
Ad min ist rat ion
Co rre sp ond en tP lan ni ng &O ve rsig ht
Bra nc h
N on - ca shI nve nto ry
Ad m inis tra tio n
C ha nn el O pe rat ion s
Net wo rkO ve rsi ght
O per ati on al
Ser vic esO ver sig ht
F ail sH and lin g
Op era tio ns Pla nn ing
C ou nte rpa rty
Ad m inis tra tio n
Ma rk etD ata /F eed
O pe rat ion
M ar ket A sse tM ai nte na nce
(C or por ate Ev ent s)
Re fer enc e a nd
Dir ect or y D ataM ain ten an ce
M ark et
In fo rm atio nM ain ten an ce
Ex ter nal Da ta
(IP ) P lan nin g &A sse ssm e nt
In for ma tio n
Pro vid er O ver sig ht &
Ad mi nist rat ion
A ge nc y / Br ok erCo mm iss ion s
Ad mi nis tra tion
Ag en cy &Br ok er
Ov er sigh t
Pro du cti on
Pla nn ing &An aly sis
Pr od uct ionO ve rsig ht
Co rr esp on den ce(in cl. sta tem en ts)
D oc um en tM a nag em en t
& A rch iv e
W ir e R oo m
F ina nci a l
O p era tio ns(A /C Re ce iva ble )
C oll ate ra lAd mi nis tra tio n
C ol lec tio ns& R eco ve ry
Cr edi t/M ar ginP oli cy & P lan nin g
Cr edi t/M ar gin
O ve rsig ht
M ark et
R eg ula tor yRe lati on s
A dm ini str atio n
E nte rp rise
P or tfo lioT ra cki ng
C ash F low /
M atu rity L add erM ain ten an ce
A sse t
S ecu rit iza tio n
E nte rp riseP or tfo lioO ve rsi ght
E nte rp riseP or tfo lio
P la nni ng
M ark etR isk & Sco rin g
M od els
E nte rp rise
P or tfo lioM an ag em en t
T re asu ry
O pe rat ion s
O pe rat ion al
R iskM a nag em en t
R eg ula tor yC om pli an ce
G ui del ineC om p lian ce
M a rke t In fo rm atio n
(sw itc h) Op era tio n
Tra de r/B oo k
Ov ers igh t
M ar ketT rad ing
M ar ketEx ecu tio n
Pr og ramT rad ing
Au to ma tedT elle r
Cu sto m er C on tac tR ou tin g
Cu st om erSta tus
Cu sto m er C on tac tH an dle r
Ca ll Ce nt er(V RU )
Cu sto me rCo unt er/T elle r
Se lf S erv iceW e b
M ar ket Ass et/ Tr ustCu sto di al
S erv ice s
C lea rin g andSe ttle me nt
S ha reh ol derS erv ice s
F rau d/ AM LD ete cti on &
R es olu tio n
Cu sto m erA cc ou nti ng
Ov ers igh t
Ac cou ntRe con cil iat ion
Re wa rds
A dm ini str atio n
M ar ket As set
Va lua tio n & Pr icin g(M ar k t o M ar ket )
Po sit ion /B ala nc eM an ag em ent
C on su me rA cc oun tin g
Co rpo ra teA cc ou nti ng
Ca sh & C ur ren cy
Ha ndl ing
Inv est me nt
Fin an ceSer vic es
C on su me r
C red it Fac ilit yM a nag em en t
En titl em en t
Pr oce s sin g
Pa ym ent s
( In clF ee & Bill ing )
Ta xat ionAd mi nist rat ive
Se rvi ces
D epo sit o ry
R ece ipt s
S toc k L en din g
& R ep osMa rk et M a kin g
F und s/ Ma rk et
As setA dm ini str atio n
Un it T ru st
M ut ua l Fu nd
H ed ge Fu nd
In ve stm en tPo rtfo lio
M an ag em en t
In ves tm e ntP or tfo li o
Ad m inis tra tio n
In ve stm en tPo rtfo lio
Pla nn ing
P or tfo li oP erf orm an ce
A n aly si s
C ons um er
B an kin g
Tr ust
S erv ice s
Co ns um er
Len di ng
A u tho riz atio ns
( car ds)
e Tra din gP or tfol ioS erv ice s
Car ds
Fu lfill me nt
L ock - boxO per ati ons
C ons um er
Pr oc ess ingO ve rsig ht
B rok er edCo ns um er P ro du ct
C oo rd ina tio n
C he ckPr oc ess ing
F un ds Tr ans fer& Re mi tta nce
Ser vic es
Fi nan cia l
C ap tur e ( Ca rds )
M erc ha nt
Rel ati ons &Op era tio ns
R ea lEs tat e
Me rch an d iseFi nan ci ng
C or po rat e
P ro ces sin gO ve rsi gh t
S yn dic ateM ain ten an ce
& A dm in ist rati on
Co rpo ra teM &A & A dv iso ry
Ser vic es
T rad eF ina nc e S erv ice s
In ter na tio nalTr ad e
Ser vic es
Co rpo ra te
Len din g
B ank G ua ran tee s
C ashM ana ge me nt
Ser vic es
Pr im e Bro ke rag e
Ser vic es(Bu y S id e)
Inst ru me ntIss ua nce
D eb t/ Eq uity
I POPri vat eP lace m ent
F ina nci al Ma rke tA na lys is
Fi nan cia l
M ar ke tA na lys is
O ver sig ht
Q u ant ita tiveA na lys isS erv ice s
Ma rk et O rd er& Se rv ices
O ve rsi gh t
Tra de
Co nfi rm ati on& All oca tio n
Or der
M ana ge me nt
In ves tm ent /
Tra din gP oli cies & Pla nn in g
D eb t
Eq uit iesF X/ M M
D eri vat ive s &O ff -B ala nc e
sh ee t
C om mo di ties
Bu sin es s U nitT ax
Ad mi nis tra tion
F in anc ial
P la nni ng
Fin an ce & R iskM an age me nt
P lan nin g
Fin an ce & R iskM an age me ntO ve rsig ht
B usi nes s U ni tF in anc ial
Ad m inis tra tio n
Fin anc ial Co nt rol
& R epo rt ingO ve rsi ght
Bu sin es s U nit
A cc ou ntin g
B usi nes s U ni tF in anc ialO pe rat ion s
I nfo rm ati on D is sem in atio n
e -c ha nn el
P ro duc t
P er for ma nce O ver sig ht
Ac co un t Se rv ice s Pl ann ing
Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts
C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion
Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts
Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es
Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on
Business Analyst
Soluti on Archi tect
Data Modeler
Process Modeler
Project Manager
Information Framew ork (IFW)
Data M odels P rocess Models Services Models
Model Repository
R enovateRestru ct ure
Data Collection and Verif ication
Data Analysis
OpportunityI dentif ication
Planning and
Discovery
Pri oritizedRecomm en dations
Applic atio n Portfo lio Assessmen t
Client’s– Current Appli cation Portfolio – Business & IT Strategy – Techni cal Architecture & Standards– Current & Target Enterprise Architecture
Rational ize
Re prioritiz e
Relocate
inputs
2
PortfolioManagement & Transformati on
Framework for M anagem en t & Governan ce
Direction & Planning Design & Validation Construction Deploy & Manage
SOA Architecture
Process & Information Modeler
Legacy Assets AnalyzerApplication Portfolio Analyzer
Component Business Modeler
Runtime Environment
Candidate Service Model
Business Business Logic Logic
ServiceService
UI
IP
Data AccessI/O I/O
RoutinesRoutines
DatabaseDatabase
Web ServicesInterfaces
UIControlData
App Mngt.App Mngt.ServiceService
Rich ClientRich Client
UI ServicesUI Services
Workflow Bu siness Rules
Modernization Methods
Top Down Approach
Bottom Up Approach
Renovated legacy applications in new environment
Definire l’Approccio alla Governance Definire/modificare i processi di governance Progettare le politiche e le prassi operative di governance Identificare i fattori di successo e le metriche Identificare ruoli e responsabili Istituire/finalizzare il Centro di Eccellenza SOA (CoE) Progettare l’infrastruttura IT di governance (Tool, …)
Controllare e Gestire i Processi di Governance Controllare la conformità alle policies Controllare la conformità alle prassi opertive Controllare l’efficacia delle metriche IT
Realizzare (implementare) il Modello di Governance in modo incrementale Attivare le politiche di governance Implementare le prassi opertive di governance Formare gli skills necessari per i ruoli definiti Raccogliere e monitorare le metriche Attivare l’infrastruttura IT di governance
Stabilire le Basi per la Governance Documentare e validare le strategie di
business e IT in ottica SOA Valutare la maturità SOA attuale dell’IT Definire/finalizzare la strategia e visione SOA Rivedere le attuali capacità di governance
Produrre il piano di governance
Esperienza di Application Modernization in ambito bankingObiettivi del progetto: Automatizzare il processo di caricamento casse automatiche /
rendicontazione tra gestione back office e filialiRidurre il lead time dalla disponibilità della richiesta in filiale
all’effettuazione dell’operazione nei sistemi della BancaAumentare della produttività individuale per fronteggiare
aumento dei volumi
Automazione * regole di determinazione esigenze di ricarico(possibile intervento manuale)
Automazione assegnazione lavoro
Processo guidato con tracciatura del flusso d'esecuzionee gestione iter autorizzativo
Automazione attivitàmanuali
Benefici
Controllo situazione Casse (sistemieterogenei)
Invio manualerichiesta di intervento per guasti
Calcolo manualeesigenze di caricamento
Determinazionedel serviceresponsabile del caricamento
Movimento contabile dei fondi
Riconciliazione contabile
Invio via faxrichiestaa service
Acquisizionevia fax rendicontazioneda service
As Is
To Be
Integrazione con servizi applicazione legacy
Integrazione con servizi applicazione service esterni
IntegrazioneAutomazione
Gestione documentale
Controllo situazione casse
Calcolo esigenze di caricamento
Determinazionedel serviceresponsabile del caricamento
Movimento contabile dei fondi
Riconciliazione contabile
Approvazionee invio viaemailrichieste
Acquisizioneautomatica rendicontazioneda service
Assegnazionevirtuale setcontrolli
Automazione * regole di determinazione esigenze di ricarico(possibile intervento manuale)
Automazione assegnazione lavoro
Processo guidato con tracciatura del flusso d'esecuzionee gestione iter autorizzativo
Automazione attivitàmanuali
Benefici
Controllo situazione Casse (sistemieterogenei)
Invio manualerichiesta di intervento per guasti
Calcolo manualeesigenze di caricamento
Determinazionedel serviceresponsabile del caricamento
Movimento contabile dei fondi
Riconciliazione contabile
Invio via faxrichiestaa service
Acquisizionevia fax rendicontazioneda service
As Is
To Be
Integrazione con servizi applicazione legacy
Integrazione con servizi applicazione service esterni
IntegrazioneAutomazione
Gestione documentale
Controllo situazione casse
Calcolo esigenze di caricamento
Determinazionedel serviceresponsabile del caricamento
Movimento contabile dei fondi
Riconciliazione contabile
Approvazionee invio viaemailrichieste
Acquisizioneautomatica rendicontazioneda service
Assegnazionevirtuale setcontrolli
Controllo situazione casse
Calcolo esigenze di caricamento
Determinazionedel serviceresponsabile del caricamento
Movimento contabile dei fondi
Riconciliazione contabile
Approvazionee invio viaemailrichieste
Acquisizioneautomatica rendicontazioneda service
Assegnazionevirtuale setcontrolli
Benefici Ottenuti:Automazione dei controlliRiduzione significativa dei tempi
di processo Integrazione con Service
Provider esterniAumento del livello di
disponibilità del servizio per utente finale
Busin
ess Develo
pment
Finance & Risk Management
Business
Infrastructure
Production
Interaction
O perational
Services
C ust om erS ale s & Se rvi cin g
Pla nn ing
C ust om erSa les & S er vic ing
O ver sig ht
Em p loy eePa yro ll & T ax
Em pl oy eeBe nef its
A d min ist rat ion
W or kfo rc e
T rai nin g &De ve lop me nt
Em plo ye e
A sse ssm en ts(R ecr uit me nt)
E mp lo yee S tat us
& Ref ere nceInf orm a tion
E mp lo yee
Tra ve l &Exp en ses
Hu ma n
Re so urc esO ver sig ht
Hu ma n Res ou rce sPo lici es &
Pla nn ing
Em p loy ee A ssig nm en t &
Us ag e a nal ysi s
Wo rk er Q ual ific atio n
& C er tific ati onA llia nc es
Pla nn ing &A na lys is
A llia nc esO ver sig ht
A llia nc esA dm ini str atio n
B u sin ess Un it P lan ni ng
B us ine ss Un itA dm in istr ati on
Bu sin ess Un itO ve rsi gh t
Bus ine ss Str a teg y
& En ter pri se P lan nin g &
A na lys is
G en era l Le dg er
(F ina nc ial S ta tem e nts )
C or por ate
Leg alS erv ice s
Bu sin ess
Sy ste msPl ann ing
B usi nes s
S yst em sO v ers igh t
B usi nes s &Sys tem s
Ar ch itec tur e
S yst em sO pe rat ion s
Kn ow led geE xch an ge
Sy ste ms
D ev elo pm en t a nd De plo ym en t
P ro duc tio n
A ss ura nc e(H el p D esk )
B us ine ss
P oli cie s &P roc edu re s
In tell ect ual
P rop er tyMa int ena nc e
Au dit &
Le ga l Co m plia nc e
B usi nes s D ev elo pm en t
Po lic ies & P lan nin g
S eg me n t
P lan ni n g& An aly s is
M ark et &Co mp eti tor
A na lys is
Ma rke tR es ear ch
B usi nes s
D ev elo pm en tO ver sig ht
M ark et Re sea rch
M an ag em ent& O ver sig ht
P rod uc tD ep lo ym ent
O ver sig ht
P rod uc tPo rt foli o
P lan nin g
Pro du ct D eve lo pm ent
P ro du ct D es ignO ver sig ht
Pro du ctB un dli n g
P rod uc tD ep lo ym ent
F un d/ Ma rk et
A ss et P lan ni ng& D eve lop m ent
Fun d & D eb t/E qu ity
In str um e ntO ve rsig h t
Cu st om er
P ort fol io P lan nin g
A cq ui siti on
P lan nin g ( Ad v/ Ext /In t)
C am pa ig nO ve rsig h t
( Ad v/ Ext /In t)
Cu st om erB eha vio rM od elin g
A dv er tisi ng
E xec ut io n
E xte rn a l C am pa ig nE xec ut io n
Cu st om erRe fer en ceInfo rm at ion
Cu st om erP ort fol io
O ver sig ht
C or po rat e Re lati on s
Po lici es &Pla nn ing
Co rpo rat eR ela tio nsh ip
M an age m ent
C or por ateR ela tio ns hip
A dm inis tra tio n
Co rpo rat e& Ins titu tio na l
Co m mu nic ati ons
S ta keh old erIn ve stm en t
R el atio ns
E xt ern al ( Inv est or)
R el atio ns
In te rna l
C am pa ignE xec uti on
S ale s
Su pp ortA dm in istr ati on
P ro duc t/ Sal es
Inv en tor yD ist rib uti on
C us tom e r
Rev iew s, Su rve ys& Re sea rc h
T ra ini ng &
A w are ne ss
Fa cili tiesM a int ena nc e
& O pe rat ion s
Fix ed As setReg ist er
Fa cil ityA dm ini str atio n
F ac iliti es &
P ro cu rem en tP ol icie s &
Pla nn ing
P ro cur em en t
Fac ilit ies &P ro cur em en t
Ov er sig ht
C us tom e rA gre em en ts
C us tom erCo nt act /E ven t
H ist ory
C us tom erCr edi t R atin g
E xe cut ion
C as e & Ex cep tio nH an dlin g
Ag re em ent &Re lat ion sh ip
O ve rsi gh t
C ust om erTra ns act ion
Co nso lid ato r
E ntit lem en t& Sal es
C us tom erRe lat ion sh ip
Ma na ge me nt
B rok er edP ro du ct
S ale s
U nde rw riti ng
Co rre spo nd entB an k
Ad min ist rat ion
Co rre sp ond en tP lan ni ng &O ve rsig ht
Bra nc h
N on - ca shI nve nto ry
Ad m inis tra tio n
C ha nn el O pe rat ion s
Net wo rkO ve rsi ght
O per ati on al
Ser vic esO ver sig ht
F ail sH and lin g
Op era tio ns Pla nn ing
C ou nte rpa rty
Ad m inis tra tio n
Ma rk etD ata /F eed
O pe rat ion
M ar ket A sse tM ai nte na nce
(C or por ate Ev ent s)
Re fer enc e a nd
Dir ect or y D ataM ain ten an ce
M ark et
In fo rm atio nM ain ten an ce
Ex ter nal Da ta
(IP ) P lan nin g &A sse ssm e nt
In for ma tio n
Pro vid er O ver sig ht &
Ad mi nist rat ion
A ge nc y / Br ok erCo mm iss ion s
Ad mi nis tra tion
Ag en cy &Br ok er
Ov er sigh t
Pro du cti on
Pla nn ing &An aly sis
Pr od uct ionO ve rsig ht
Co rr esp on den ce(in cl. sta tem en ts)
D oc um en tM a nag em en t
& A rch iv e
W ir e R oo m
F ina nci a l
O p era tio ns(A /C Re ce iva ble )
C oll ate ra lAd mi nis tra tio n
C ol lec tio ns& R eco ve ry
Cr edi t/M ar ginP oli cy & P lan nin g
Cr edi t/M ar gin
O ve rsig ht
M ark et
R eg ula tor yRe lati on s
A dm ini str atio n
E nte rp rise
P or tfo lioT ra cki ng
C ash F low /
M atu rity L add erM ain ten an ce
A sse t
S ecu rit iza tio n
E nte rp riseP or tfo lioO ve rsi ght
E nte rp riseP or tfo lio
P la nni ng
M ark etR isk & Sco rin g
M od els
E nte rp rise
P or tfo lioM an ag em en t
T re asu ry
O pe rat ion s
O pe rat ion al
R iskM a nag em en t
R eg ula tor yC om pli an ce
G ui del ineC om p lian ce
M a rke t In fo rm atio n
(sw itc h) Op era tio n
Tra de r/B oo k
Ov ers igh t
M ar ketT rad ing
M ar ketEx ecu tio n
Pr og ramT rad ing
Au to ma tedT elle r
Cu sto m er C on tac tR ou tin g
Cu st om erSta tus
Cu sto m er C on tac tH an dle r
Ca ll Ce nt er(V RU )
Cu sto me rCo unt er/T elle r
Se lf S erv iceW e b
M ar ket Ass et/ Tr ustCu sto di al
S erv ice s
C lea rin g andSe ttle me nt
S ha reh ol derS erv ice s
F rau d/ AM LD ete cti on &
R es olu tio n
Cu sto m erA cc ou nti ng
Ov ers igh t
Ac cou ntRe con cil iat ion
Re wa rds
A dm ini str atio n
M ar ket As set
Va lua tio n & Pr icin g(M ar k t o M ar ket )
Po sit ion /B ala nc eM an ag em ent
C on su me rA cc oun tin g
Co rpo ra teA cc ou nti ng
Ca sh & C ur ren cy
Ha ndl ing
Inv est me nt
Fin an ceSer vic es
C on su me r
C red it Fac ilit yM a nag em en t
En titl em en t
Pr oce s sin g
Pa ym ent s
( In clF ee & Bill ing )
Ta xat ionAd mi nist rat ive
Se rvi ces
D epo sit o ry
R ece ipt s
S toc k L en din g
& R ep osMa rk et M a kin g
F und s/ Ma rk et
As setA dm ini str atio n
Un it T ru st
M ut ua l Fu nd
H ed ge Fu nd
In ve stm en tPo rtfo lio
M an ag em en t
In ves tm e ntP or tfo li o
Ad m inis tra tio n
In ve stm en tPo rtfo lio
Pla nn ing
P or tfo li oP erf orm an ce
A n aly si s
C ons um er
B an kin g
Tr ust
S erv ice s
Co ns um er
Len di ng
A u tho riz atio ns
( car ds)
e Tra din gP or tfol ioS erv ice s
Car ds
Fu lfill me nt
L ock - boxO per ati ons
C ons um er
Pr oc ess ingO ve rsig ht
B rok er edCo ns um er P ro du ct
C oo rd ina tio n
C he ckPr oc ess ing
F un ds Tr ans fer& Re mi tta nce
Ser vic es
Fi nan cia l
C ap tur e ( Ca rds )
M erc ha nt
Rel ati ons &Op era tio ns
R ea lEs tat e
Me rch an d iseFi nan ci ng
C or po rat e
P ro ces sin gO ve rsi gh t
S yn dic ateM ain ten an ce
& A dm in ist rati on
Co rpo ra teM &A & A dv iso ry
Ser vic es
T rad eF ina nc e S erv ice s
In ter na tio nalTr ad e
Ser vic es
Co rpo ra te
Len din g
B ank G ua ran tee s
C ashM ana ge me nt
Ser vic es
Pr im e Bro ke rag e
Ser vic es(Bu y S id e)
Inst ru me ntIss ua nce
D eb t/ Eq uity
I POPri vat eP lace m ent
F ina nci al Ma rke tA na lys is
Fi nan cia l
M ar ke tA na lys is
O ver sig ht
Q u ant ita tiveA na lys isS erv ice s
Ma rk et O rd er& Se rv ices
O ve rsi gh t
Tra de
Co nfi rm ati on& All oca tio n
Or der
M ana ge me nt
In ves tm ent /
Tra din gP oli cies & Pla nn in g
D eb t
Eq uit iesF X/ M M
D eri vat ive s &O ff -B ala nc e
sh ee t
C om mo di ties
Bu sin es s U nitT ax
Ad mi nis tra tion
F in anc ial
P la nni ng
Fin an ce & R iskM an age me nt
P lan nin g
Fin an ce & R iskM an age me ntO ve rsig ht
B usi nes s U ni tF in anc ial
Ad m inis tra tio n
Fin anc ial Co nt rol
& R epo rt ingO ve rsi ght
Bu sin es s U nit
A cc ou ntin g
B usi nes s U ni tF in anc ialO pe rat ion s
I nfo rm ati on D is sem in atio n
e -c ha nn el
P ro duc t
P er for ma nce O ver sig ht
Ac co un t Se rv ice s Pl ann ing
Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts
C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion
Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts
Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es
Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on
Busin
ess Develo
pment
Finance & Risk Management
Business
Infrastructure
Production
Interaction
O perational
Services
C ust om erS ale s & Se rvi cin g
Pla nn ing
C ust om erSa les & S er vic ing
O ver sig ht
Em p loy eePa yro ll & T ax
Em pl oy eeBe nef its
A d min ist rat ion
W or kfo rc e
T rai nin g &De ve lop me nt
Em plo ye e
A sse ssm en ts(R ecr uit me nt)
E mp lo yee S tat us
& Ref ere nceInf orm a tion
E mp lo yee
Tra ve l &Exp en ses
Hu ma n
Re so urc esO ver sig ht
Hu ma n Res ou rce sPo lici es &
Pla nn ing
Em p loy ee A ssig nm en t &
Us ag e a nal ysi s
Wo rk er Q ual ific atio n
& C er tific ati onA llia nc es
Pla nn ing &A na lys is
A llia nc esO ver sig ht
A llia nc esA dm ini str atio n
B u sin ess Un it P lan ni ng
B us ine ss Un itA dm in istr ati on
Bu sin ess Un itO ve rsi gh t
Bus ine ss Str a teg y
& En ter pri se P lan nin g &
A na lys is
G en era l Le dg er
(F ina nc ial S ta tem e nts )
C or por ate
Leg alS erv ice s
Bu sin ess
Sy ste msPl ann ing
B usi nes s
S yst em sO v ers igh t
B usi nes s &Sys tem s
Ar ch itec tur e
S yst em sO pe rat ion s
Kn ow led geE xch an ge
Sy ste ms
D ev elo pm en t a nd De plo ym en t
P ro duc tio n
A ss ura nc e(H el p D esk )
B us ine ss
P oli cie s &P roc edu re s
In tell ect ual
P rop er tyMa int ena nc e
Au dit &
Le ga l Co m plia nc e
B usi nes s D ev elo pm en t
Po lic ies & P lan nin g
S eg me n t
P lan ni n g& An aly s is
M ark et &Co mp eti tor
A na lys is
Ma rke tR es ear ch
B usi nes s
D ev elo pm en tO ver sig ht
M ark et Re sea rch
M an ag em ent& O ver sig ht
P rod uc tD ep lo ym ent
O ver sig ht
P rod uc tPo rt foli o
P lan nin g
Pro du ct D eve lo pm ent
P ro du ct D es ignO ver sig ht
Pro du ctB un dli n g
P rod uc tD ep lo ym ent
F un d/ Ma rk et
A ss et P lan ni ng& D eve lop m ent
Fun d & D eb t/E qu ity
In str um e ntO ve rsig h t
Cu st om er
P ort fol io P lan nin g
A cq ui siti on
P lan nin g ( Ad v/ Ext /In t)
C am pa ig nO ve rsig h t
( Ad v/ Ext /In t)
Cu st om erB eha vio rM od elin g
A dv er tisi ng
E xec ut io n
E xte rn a l C am pa ig nE xec ut io n
Cu st om erRe fer en ceInfo rm at ion
Cu st om erP ort fol io
O ver sig ht
C or po rat e Re lati on s
Po lici es &Pla nn ing
Co rpo rat eR ela tio nsh ip
M an age m ent
C or por ateR ela tio ns hip
A dm inis tra tio n
Co rpo rat e& Ins titu tio na l
Co m mu nic ati ons
S ta keh old erIn ve stm en t
R el atio ns
E xt ern al ( Inv est or)
R el atio ns
In te rna l
C am pa ignE xec uti on
S ale s
Su pp ortA dm in istr ati on
P ro duc t/ Sal es
Inv en tor yD ist rib uti on
C us tom e r
Rev iew s, Su rve ys& Re sea rc h
T ra ini ng &
A w are ne ss
Fa cili tiesM a int ena nc e
& O pe rat ion s
Fix ed As setReg ist er
Fa cil ityA dm ini str atio n
F ac iliti es &
P ro cu rem en tP ol icie s &
Pla nn ing
P ro cur em en t
Fac ilit ies &P ro cur em en t
Ov er sig ht
C us tom e rA gre em en ts
C us tom erCo nt act /E ven t
H ist ory
C us tom erCr edi t R atin g
E xe cut ion
C as e & Ex cep tio nH an dlin g
Ag re em ent &Re lat ion sh ip
O ve rsi gh t
C ust om erTra ns act ion
Co nso lid ato r
E ntit lem en t& Sal es
C us tom erRe lat ion sh ip
Ma na ge me nt
B rok er edP ro du ct
S ale s
U nde rw riti ng
Co rre spo nd entB an k
Ad min ist rat ion
Co rre sp ond en tP lan ni ng &O ve rsig ht
Bra nc h
N on - ca shI nve nto ry
Ad m inis tra tio n
C ha nn el O pe rat ion s
Net wo rkO ve rsi ght
O per ati on al
Ser vic esO ver sig ht
F ail sH and lin g
Op era tio ns Pla nn ing
C ou nte rpa rty
Ad m inis tra tio n
Ma rk etD ata /F eed
O pe rat ion
M ar ket A sse tM ai nte na nce
(C or por ate Ev ent s)
Re fer enc e a nd
Dir ect or y D ataM ain ten an ce
M ark et
In fo rm atio nM ain ten an ce
Ex ter nal Da ta
(IP ) P lan nin g &A sse ssm e nt
In for ma tio n
Pro vid er O ver sig ht &
Ad mi nist rat ion
A ge nc y / Br ok erCo mm iss ion s
Ad mi nis tra tion
Ag en cy &Br ok er
Ov er sigh t
Pro du cti on
Pla nn ing &An aly sis
Pr od uct ionO ve rsig ht
Co rr esp on den ce(in cl. sta tem en ts)
D oc um en tM a nag em en t
& A rch iv e
W ir e R oo m
F ina nci a l
O p era tio ns(A /C Re ce iva ble )
C oll ate ra lAd mi nis tra tio n
C ol lec tio ns& R eco ve ry
Cr edi t/M ar ginP oli cy & P lan nin g
Cr edi t/M ar gin
O ve rsig ht
M ark et
R eg ula tor yRe lati on s
A dm ini str atio n
E nte rp rise
P or tfo lioT ra cki ng
C ash F low /
M atu rity L add erM ain ten an ce
A sse t
S ecu rit iza tio n
E nte rp riseP or tfo lioO ve rsi ght
E nte rp riseP or tfo lio
P la nni ng
M ark etR isk & Sco rin g
M od els
E nte rp rise
P or tfo lioM an ag em en t
T re asu ry
O pe rat ion s
O pe rat ion al
R iskM a nag em en t
R eg ula tor yC om pli an ce
G ui del ineC om p lian ce
M a rke t In fo rm atio n
(sw itc h) Op era tio n
Tra de r/B oo k
Ov ers igh t
M ar ketT rad ing
M ar ketEx ecu tio n
Pr og ramT rad ing
Au to ma tedT elle r
Cu sto m er C on tac tR ou tin g
Cu st om erSta tus
Cu sto m er C on tac tH an dle r
Ca ll Ce nt er(V RU )
Cu sto me rCo unt er/T elle r
Se lf S erv iceW e b
M ar ket Ass et/ Tr ustCu sto di al
S erv ice s
C lea rin g andSe ttle me nt
S ha reh ol derS erv ice s
F rau d/ AM LD ete cti on &
R es olu tio n
Cu sto m erA cc ou nti ng
Ov ers igh t
Ac cou ntRe con cil iat ion
Re wa rds
A dm ini str atio n
M ar ket As set
Va lua tio n & Pr icin g(M ar k t o M ar ket )
Po sit ion /B ala nc eM an ag em ent
C on su me rA cc oun tin g
Co rpo ra teA cc ou nti ng
Ca sh & C ur ren cy
Ha ndl ing
Inv est me nt
Fin an ceSer vic es
C on su me r
C red it Fac ilit yM a nag em en t
En titl em en t
Pr oce s sin g
Pa ym ent s
( In clF ee & Bill ing )
Ta xat ionAd mi nist rat ive
Se rvi ces
D epo sit o ry
R ece ipt s
S toc k L en din g
& R ep osMa rk et M a kin g
F und s/ Ma rk et
As setA dm ini str atio n
Un it T ru st
M ut ua l Fu nd
H ed ge Fu nd
In ve stm en tPo rtfo lio
M an ag em en t
In ves tm e ntP or tfo li o
Ad m inis tra tio n
In ve stm en tPo rtfo lio
Pla nn ing
P or tfo li oP erf orm an ce
A n aly si s
C ons um er
B an kin g
Tr ust
S erv ice s
Co ns um er
Len di ng
A u tho riz atio ns
( car ds)
e Tra din gP or tfol ioS erv ice s
Car ds
Fu lfill me nt
L ock - boxO per ati ons
C ons um er
Pr oc ess ingO ve rsig ht
B rok er edCo ns um er P ro du ct
C oo rd ina tio n
C he ckPr oc ess ing
F un ds Tr ans fer& Re mi tta nce
Ser vic es
Fi nan cia l
C ap tur e ( Ca rds )
M erc ha nt
Rel ati ons &Op era tio ns
R ea lEs tat e
Me rch an d iseFi nan ci ng
C or po rat e
P ro ces sin gO ve rsi gh t
S yn dic ateM ain ten an ce
& A dm in ist rati on
Co rpo ra teM &A & A dv iso ry
Ser vic es
T rad eF ina nc e S erv ice s
In ter na tio nalTr ad e
Ser vic es
Co rpo ra te
Len din g
B ank G ua ran tee s
C ashM ana ge me nt
Ser vic es
Pr im e Bro ke rag e
Ser vic es(Bu y S id e)
Inst ru me ntIss ua nce
D eb t/ Eq uity
I POPri vat eP lace m ent
F ina nci al Ma rke tA na lys is
Fi nan cia l
M ar ke tA na lys is
O ver sig ht
Q u ant ita tiveA na lys isS erv ice s
Ma rk et O rd er& Se rv ices
O ve rsi gh t
Tra de
Co nfi rm ati on& All oca tio n
Or der
M ana ge me nt
In ves tm ent /
Tra din gP oli cies & Pla nn in g
D eb t
Eq uit iesF X/ M M
D eri vat ive s &O ff -B ala nc e
sh ee t
C om mo di ties
Bu sin es s U nitT ax
Ad mi nis tra tion
F in anc ial
P la nni ng
Fin an ce & R iskM an age me nt
P lan nin g
Fin an ce & R iskM an age me ntO ve rsig ht
B usi nes s U ni tF in anc ial
Ad m inis tra tio n
Fin anc ial Co nt rol
& R epo rt ingO ve rsi ght
Bu sin es s U nit
A cc ou ntin g
B usi nes s U ni tF in anc ialO pe rat ion s
I nfo rm ati on D is sem in atio n
e -c ha nn el
P ro duc t
P er for ma nce O ver sig ht
Ac co un t Se rv ice s Pl ann ing
Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts
C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion
Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts
Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es
Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on
Business Analyst
Soluti on Archi tect
Data Modeler
Process Modeler
Project Manager
Information Framew ork (IFW)
Data M odels P rocess Models Services Models
Model Repository
R enovateRestru ct ure
Data Collection and Verif ication
Data Analysis
OpportunityI dentif ication
Planning and
Discovery
Pri oritizedRecomm en dations
Applic atio n Portfo lio Assessmen t
Client’s– Current Appli cation Portfolio – Business & IT Strategy – Techni cal Architecture & Standards– Current & Target Enterprise Architecture
Rational ize
Re prioritiz e
Relocate
inputs
2
PortfolioManagement & Transformati on
Framework for M anagem en t & Governan ce
Direction & Planning Design & Validation Construction Deploy & Manage
SOA Architecture
Process & Information Modeler
Legacy Assets AnalyzerApplication Portfolio Analyzer
Component Business Modeler
Runtime Environment
Candidate Service Model
Business Business Logic Logic
ServiceService
UI
IP
Data AccessI/O I/O
RoutinesRoutines
DatabaseDatabase
Web ServicesInterfaces
UIControlData
App Mngt.App Mngt.ServiceService
Rich ClientRich Client
UI ServicesUI Services
Workflow Bu siness Rules
Modernization Methods
Top Down Approach
Bottom Up Approach
Busin
ess Develo
pment
Finance & Risk Management
Business
Infrastructure
Production
Interaction
O perational
Services
C ust om erS ale s & Se rvi cin g
Pla nn ing
C ust om erSa les & S er vic ing
O ver sig ht
Em p loy eePa yro ll & T ax
Em pl oy eeBe nef its
A d min ist rat ion
W or kfo rc e
T rai nin g &De ve lop me nt
Em plo ye e
A sse ssm en ts(R ecr uit me nt)
E mp lo yee S tat us
& Ref ere nceInf orm a tion
E mp lo yee
Tra ve l &Exp en ses
Hu ma n
Re so urc esO ver sig ht
Hu ma n Res ou rce sPo lici es &
Pla nn ing
Em p loy ee A ssig nm en t &
Us ag e a nal ysi s
Wo rk er Q ual ific atio n
& C er tific ati onA llia nc es
Pla nn ing &A na lys is
A llia nc esO ver sig ht
A llia nc esA dm ini str atio n
B u sin ess Un it P lan ni ng
B us ine ss Un itA dm in istr ati on
Bu sin ess Un itO ve rsi gh t
Bus ine ss Str a teg y
& En ter pri se P lan nin g &
A na lys is
G en era l Le dg er
(F ina nc ial S ta tem e nts )
C or por ate
Leg alS erv ice s
Bu sin ess
Sy ste msPl ann ing
B usi nes s
S yst em sO v ers igh t
B usi nes s &Sys tem s
Ar ch itec tur e
S yst em sO pe rat ion s
Kn ow led geE xch an ge
Sy ste ms
D ev elo pm en t a nd De plo ym en t
P ro duc tio n
A ss ura nc e(H el p D esk )
B us ine ss
P oli cie s &P roc edu re s
In tell ect ual
P rop er tyMa int ena nc e
Au dit &
Le ga l Co m plia nc e
B usi nes s D ev elo pm en t
Po lic ies & P lan nin g
S eg me n t
P lan ni n g& An aly s is
M ark et &Co mp eti tor
A na lys is
Ma rke tR es ear ch
B usi nes s
D ev elo pm en tO ver sig ht
M ark et Re sea rch
M an ag em ent& O ver sig ht
P rod uc tD ep lo ym ent
O ver sig ht
P rod uc tPo rt foli o
P lan nin g
Pro du ct D eve lo pm ent
P ro du ct D es ignO ver sig ht
Pro du ctB un dli n g
P rod uc tD ep lo ym ent
F un d/ Ma rk et
A ss et P lan ni ng& D eve lop m ent
Fun d & D eb t/E qu ity
In str um e ntO ve rsig h t
Cu st om er
P ort fol io P lan nin g
A cq ui siti on
P lan nin g ( Ad v/ Ext /In t)
C am pa ig nO ve rsig h t
( Ad v/ Ext /In t)
Cu st om erB eha vio rM od elin g
A dv er tisi ng
E xec ut io n
E xte rn a l C am pa ig nE xec ut io n
Cu st om erRe fer en ceInfo rm at ion
Cu st om erP ort fol io
O ver sig ht
C or po rat e Re lati on s
Po lici es &Pla nn ing
Co rpo rat eR ela tio nsh ip
M an age m ent
C or por ateR ela tio ns hip
A dm inis tra tio n
Co rpo rat e& Ins titu tio na l
Co m mu nic ati ons
S ta keh old erIn ve stm en t
R el atio ns
E xt ern al ( Inv est or)
R el atio ns
In te rna l
C am pa ignE xec uti on
S ale s
Su pp ortA dm in istr ati on
P ro duc t/ Sal es
Inv en tor yD ist rib uti on
C us tom e r
Rev iew s, Su rve ys& Re sea rc h
T ra ini ng &
A w are ne ss
Fa cili tiesM a int ena nc e
& O pe rat ion s
Fix ed As setReg ist er
Fa cil ityA dm ini str atio n
F ac iliti es &
P ro cu rem en tP ol icie s &
Pla nn ing
P ro cur em en t
Fac ilit ies &P ro cur em en t
Ov er sig ht
C us tom e rA gre em en ts
C us tom erCo nt act /E ven t
H ist ory
C us tom erCr edi t R atin g
E xe cut ion
C as e & Ex cep tio nH an dlin g
Ag re em ent &Re lat ion sh ip
O ve rsi gh t
C ust om erTra ns act ion
Co nso lid ato r
E ntit lem en t& Sal es
C us tom erRe lat ion sh ip
Ma na ge me nt
B rok er edP ro du ct
S ale s
U nde rw riti ng
Co rre spo nd entB an k
Ad min ist rat ion
Co rre sp ond en tP lan ni ng &O ve rsig ht
Bra nc h
N on - ca shI nve nto ry
Ad m inis tra tio n
C ha nn el O pe rat ion s
Net wo rkO ve rsi ght
O per ati on al
Ser vic esO ver sig ht
F ail sH and lin g
Op era tio ns Pla nn ing
C ou nte rpa rty
Ad m inis tra tio n
Ma rk etD ata /F eed
O pe rat ion
M ar ket A sse tM ai nte na nce
(C or por ate Ev ent s)
Re fer enc e a nd
Dir ect or y D ataM ain ten an ce
M ark et
In fo rm atio nM ain ten an ce
Ex ter nal Da ta
(IP ) P lan nin g &A sse ssm e nt
In for ma tio n
Pro vid er O ver sig ht &
Ad mi nist rat ion
A ge nc y / Br ok erCo mm iss ion s
Ad mi nis tra tion
Ag en cy &Br ok er
Ov er sigh t
Pro du cti on
Pla nn ing &An aly sis
Pr od uct ionO ve rsig ht
Co rr esp on den ce(in cl. sta tem en ts)
D oc um en tM a nag em en t
& A rch iv e
W ir e R oo m
F ina nci a l
O p era tio ns(A /C Re ce iva ble )
C oll ate ra lAd mi nis tra tio n
C ol lec tio ns& R eco ve ry
Cr edi t/M ar ginP oli cy & P lan nin g
Cr edi t/M ar gin
O ve rsig ht
M ark et
R eg ula tor yRe lati on s
A dm ini str atio n
E nte rp rise
P or tfo lioT ra cki ng
C ash F low /
M atu rity L add erM ain ten an ce
A sse t
S ecu rit iza tio n
E nte rp riseP or tfo lioO ve rsi ght
E nte rp riseP or tfo lio
P la nni ng
M ark etR isk & Sco rin g
M od els
E nte rp rise
P or tfo lioM an ag em en t
T re asu ry
O pe rat ion s
O pe rat ion al
R iskM a nag em en t
R eg ula tor yC om pli an ce
G ui del ineC om p lian ce
M a rke t In fo rm atio n
(sw itc h) Op era tio n
Tra de r/B oo k
Ov ers igh t
M ar ketT rad ing
M ar ketEx ecu tio n
Pr og ramT rad ing
Au to ma tedT elle r
Cu sto m er C on tac tR ou tin g
Cu st om erSta tus
Cu sto m er C on tac tH an dle r
Ca ll Ce nt er(V RU )
Cu sto me rCo unt er/T elle r
Se lf S erv iceW e b
M ar ket Ass et/ Tr ustCu sto di al
S erv ice s
C lea rin g andSe ttle me nt
S ha reh ol derS erv ice s
F rau d/ AM LD ete cti on &
R es olu tio n
Cu sto m erA cc ou nti ng
Ov ers igh t
Ac cou ntRe con cil iat ion
Re wa rds
A dm ini str atio n
M ar ket As set
Va lua tio n & Pr icin g(M ar k t o M ar ket )
Po sit ion /B ala nc eM an ag em ent
C on su me rA cc oun tin g
Co rpo ra teA cc ou nti ng
Ca sh & C ur ren cy
Ha ndl ing
Inv est me nt
Fin an ceSer vic es
C on su me r
C red it Fac ilit yM a nag em en t
En titl em en t
Pr oce s sin g
Pa ym ent s
( In clF ee & Bill ing )
Ta xat ionAd mi nist rat ive
Se rvi ces
D epo sit o ry
R ece ipt s
S toc k L en din g
& R ep osMa rk et M a kin g
F und s/ Ma rk et
As setA dm ini str atio n
Un it T ru st
M ut ua l Fu nd
H ed ge Fu nd
In ve stm en tPo rtfo lio
M an ag em en t
In ves tm e ntP or tfo li o
Ad m inis tra tio n
In ve stm en tPo rtfo lio
Pla nn ing
P or tfo li oP erf orm an ce
A n aly si s
C ons um er
B an kin g
Tr ust
S erv ice s
Co ns um er
Len di ng
A u tho riz atio ns
( car ds)
e Tra din gP or tfol ioS erv ice s
Car ds
Fu lfill me nt
L ock - boxO per ati ons
C ons um er
Pr oc ess ingO ve rsig ht
B rok er edCo ns um er P ro du ct
C oo rd ina tio n
C he ckPr oc ess ing
F un ds Tr ans fer& Re mi tta nce
Ser vic es
Fi nan cia l
C ap tur e ( Ca rds )
M erc ha nt
Rel ati ons &Op era tio ns
R ea lEs tat e
Me rch an d iseFi nan ci ng
C or po rat e
P ro ces sin gO ve rsi gh t
S yn dic ateM ain ten an ce
& A dm in ist rati on
Co rpo ra teM &A & A dv iso ry
Ser vic es
T rad eF ina nc e S erv ice s
In ter na tio nalTr ad e
Ser vic es
Co rpo ra te
Len din g
B ank G ua ran tee s
C ashM ana ge me nt
Ser vic es
Pr im e Bro ke rag e
Ser vic es(Bu y S id e)
Inst ru me ntIss ua nce
D eb t/ Eq uity
I POPri vat eP lace m ent
F ina nci al Ma rke tA na lys is
Fi nan cia l
M ar ke tA na lys is
O ver sig ht
Q u ant ita tiveA na lys isS erv ice s
Ma rk et O rd er& Se rv ices
O ve rsi gh t
Tra de
Co nfi rm ati on& All oca tio n
Or der
M ana ge me nt
In ves tm ent /
Tra din gP oli cies & Pla nn in g
D eb t
Eq uit iesF X/ M M
D eri vat ive s &O ff -B ala nc e
sh ee t
C om mo di ties
Bu sin es s U nitT ax
Ad mi nis tra tion
F in anc ial
P la nni ng
Fin an ce & R iskM an age me nt
P lan nin g
Fin an ce & R iskM an age me ntO ve rsig ht
B usi nes s U ni tF in anc ial
Ad m inis tra tio n
Fin anc ial Co nt rol
& R epo rt ingO ve rsi ght
Bu sin es s U nit
A cc ou ntin g
B usi nes s U ni tF in anc ialO pe rat ion s
I nfo rm ati on D is sem in atio n
e -c ha nn el
P ro duc t
P er for ma nce O ver sig ht
Ac co un t Se rv ice s Pl ann ing
Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts
C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion
Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts
Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es
Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on
Busin
ess Develo
pment
Finance & Risk Management
Business
Infrastructure
Production
Interaction
O perational
Services
C ust om erS ale s & Se rvi cin g
Pla nn ing
C ust om erSa les & S er vic ing
O ver sig ht
Em p loy eePa yro ll & T ax
Em pl oy eeBe nef its
A d min ist rat ion
W or kfo rc e
T rai nin g &De ve lop me nt
Em plo ye e
A sse ssm en ts(R ecr uit me nt)
E mp lo yee S tat us
& Ref ere nceInf orm a tion
E mp lo yee
Tra ve l &Exp en ses
Hu ma n
Re so urc esO ver sig ht
Hu ma n Res ou rce sPo lici es &
Pla nn ing
Em p loy ee A ssig nm en t &
Us ag e a nal ysi s
Wo rk er Q ual ific atio n
& C er tific ati onA llia nc es
Pla nn ing &A na lys is
A llia nc esO ver sig ht
A llia nc esA dm ini str atio n
B u sin ess Un it P lan ni ng
B us ine ss Un itA dm in istr ati on
Bu sin ess Un itO ve rsi gh t
Bus ine ss Str a teg y
& En ter pri se P lan nin g &
A na lys is
G en era l Le dg er
(F ina nc ial S ta tem e nts )
C or por ate
Leg alS erv ice s
Bu sin ess
Sy ste msPl ann ing
B usi nes s
S yst em sO v ers igh t
B usi nes s &Sys tem s
Ar ch itec tur e
S yst em sO pe rat ion s
Kn ow led geE xch an ge
Sy ste ms
D ev elo pm en t a nd De plo ym en t
P ro duc tio n
A ss ura nc e(H el p D esk )
B us ine ss
P oli cie s &P roc edu re s
In tell ect ual
P rop er tyMa int ena nc e
Au dit &
Le ga l Co m plia nc e
B usi nes s D ev elo pm en t
Po lic ies & P lan nin g
S eg me n t
P lan ni n g& An aly s is
M ark et &Co mp eti tor
A na lys is
Ma rke tR es ear ch
B usi nes s
D ev elo pm en tO ver sig ht
M ark et Re sea rch
M an ag em ent& O ver sig ht
P rod uc tD ep lo ym ent
O ver sig ht
P rod uc tPo rt foli o
P lan nin g
Pro du ct D eve lo pm ent
P ro du ct D es ignO ver sig ht
Pro du ctB un dli n g
P rod uc tD ep lo ym ent
F un d/ Ma rk et
A ss et P lan ni ng& D eve lop m ent
Fun d & D eb t/E qu ity
In str um e ntO ve rsig h t
Cu st om er
P ort fol io P lan nin g
A cq ui siti on
P lan nin g ( Ad v/ Ext /In t)
C am pa ig nO ve rsig h t
( Ad v/ Ext /In t)
Cu st om erB eha vio rM od elin g
A dv er tisi ng
E xec ut io n
E xte rn a l C am pa ig nE xec ut io n
Cu st om erRe fer en ceInfo rm at ion
Cu st om erP ort fol io
O ver sig ht
C or po rat e Re lati on s
Po lici es &Pla nn ing
Co rpo rat eR ela tio nsh ip
M an age m ent
C or por ateR ela tio ns hip
A dm inis tra tio n
Co rpo rat e& Ins titu tio na l
Co m mu nic ati ons
S ta keh old erIn ve stm en t
R el atio ns
E xt ern al ( Inv est or)
R el atio ns
In te rna l
C am pa ignE xec uti on
S ale s
Su pp ortA dm in istr ati on
P ro duc t/ Sal es
Inv en tor yD ist rib uti on
C us tom e r
Rev iew s, Su rve ys& Re sea rc h
T ra ini ng &
A w are ne ss
Fa cili tiesM a int ena nc e
& O pe rat ion s
Fix ed As setReg ist er
Fa cil ityA dm ini str atio n
F ac iliti es &
P ro cu rem en tP ol icie s &
Pla nn ing
P ro cur em en t
Fac ilit ies &P ro cur em en t
Ov er sig ht
C us tom e rA gre em en ts
C us tom erCo nt act /E ven t
H ist ory
C us tom erCr edi t R atin g
E xe cut ion
C as e & Ex cep tio nH an dlin g
Ag re em ent &Re lat ion sh ip
O ve rsi gh t
C ust om erTra ns act ion
Co nso lid ato r
E ntit lem en t& Sal es
C us tom erRe lat ion sh ip
Ma na ge me nt
B rok er edP ro du ct
S ale s
U nde rw riti ng
Co rre spo nd entB an k
Ad min ist rat ion
Co rre sp ond en tP lan ni ng &O ve rsig ht
Bra nc h
N on - ca shI nve nto ry
Ad m inis tra tio n
C ha nn el O pe rat ion s
Net wo rkO ve rsi ght
O per ati on al
Ser vic esO ver sig ht
F ail sH and lin g
Op era tio ns Pla nn ing
C ou nte rpa rty
Ad m inis tra tio n
Ma rk etD ata /F eed
O pe rat ion
M ar ket A sse tM ai nte na nce
(C or por ate Ev ent s)
Re fer enc e a nd
Dir ect or y D ataM ain ten an ce
M ark et
In fo rm atio nM ain ten an ce
Ex ter nal Da ta
(IP ) P lan nin g &A sse ssm e nt
In for ma tio n
Pro vid er O ver sig ht &
Ad mi nist rat ion
A ge nc y / Br ok erCo mm iss ion s
Ad mi nis tra tion
Ag en cy &Br ok er
Ov er sigh t
Pro du cti on
Pla nn ing &An aly sis
Pr od uct ionO ve rsig ht
Co rr esp on den ce(in cl. sta tem en ts)
D oc um en tM a nag em en t
& A rch iv e
W ir e R oo m
F ina nci a l
O p era tio ns(A /C Re ce iva ble )
C oll ate ra lAd mi nis tra tio n
C ol lec tio ns& R eco ve ry
Cr edi t/M ar ginP oli cy & P lan nin g
Cr edi t/M ar gin
O ve rsig ht
M ark et
R eg ula tor yRe lati on s
A dm ini str atio n
E nte rp rise
P or tfo lioT ra cki ng
C ash F low /
M atu rity L add erM ain ten an ce
A sse t
S ecu rit iza tio n
E nte rp riseP or tfo lioO ve rsi ght
E nte rp riseP or tfo lio
P la nni ng
M ark etR isk & Sco rin g
M od els
E nte rp rise
P or tfo lioM an ag em en t
T re asu ry
O pe rat ion s
O pe rat ion al
R iskM a nag em en t
R eg ula tor yC om pli an ce
G ui del ineC om p lian ce
M a rke t In fo rm atio n
(sw itc h) Op era tio n
Tra de r/B oo k
Ov ers igh t
M ar ketT rad ing
M ar ketEx ecu tio n
Pr og ramT rad ing
Au to ma tedT elle r
Cu sto m er C on tac tR ou tin g
Cu st om erSta tus
Cu sto m er C on tac tH an dle r
Ca ll Ce nt er(V RU )
Cu sto me rCo unt er/T elle r
Se lf S erv iceW e b
M ar ket Ass et/ Tr ustCu sto di al
S erv ice s
C lea rin g andSe ttle me nt
S ha reh ol derS erv ice s
F rau d/ AM LD ete cti on &
R es olu tio n
Cu sto m erA cc ou nti ng
Ov ers igh t
Ac cou ntRe con cil iat ion
Re wa rds
A dm ini str atio n
M ar ket As set
Va lua tio n & Pr icin g(M ar k t o M ar ket )
Po sit ion /B ala nc eM an ag em ent
C on su me rA cc oun tin g
Co rpo ra teA cc ou nti ng
Ca sh & C ur ren cy
Ha ndl ing
Inv est me nt
Fin an ceSer vic es
C on su me r
C red it Fac ilit yM a nag em en t
En titl em en t
Pr oce s sin g
Pa ym ent s
( In clF ee & Bill ing )
Ta xat ionAd mi nist rat ive
Se rvi ces
D epo sit o ry
R ece ipt s
S toc k L en din g
& R ep osMa rk et M a kin g
F und s/ Ma rk et
As setA dm ini str atio n
Un it T ru st
M ut ua l Fu nd
H ed ge Fu nd
In ve stm en tPo rtfo lio
M an ag em en t
In ves tm e ntP or tfo li o
Ad m inis tra tio n
In ve stm en tPo rtfo lio
Pla nn ing
P or tfo li oP erf orm an ce
A n aly si s
C ons um er
B an kin g
Tr ust
S erv ice s
Co ns um er
Len di ng
A u tho riz atio ns
( car ds)
e Tra din gP or tfol ioS erv ice s
Car ds
Fu lfill me nt
L ock - boxO per ati ons
C ons um er
Pr oc ess ingO ve rsig ht
B rok er edCo ns um er P ro du ct
C oo rd ina tio n
C he ckPr oc ess ing
F un ds Tr ans fer& Re mi tta nce
Ser vic es
Fi nan cia l
C ap tur e ( Ca rds )
M erc ha nt
Rel ati ons &Op era tio ns
R ea lEs tat e
Me rch an d iseFi nan ci ng
C or po rat e
P ro ces sin gO ve rsi gh t
S yn dic ateM ain ten an ce
& A dm in ist rati on
Co rpo ra teM &A & A dv iso ry
Ser vic es
T rad eF ina nc e S erv ice s
In ter na tio nalTr ad e
Ser vic es
Co rpo ra te
Len din g
B ank G ua ran tee s
C ashM ana ge me nt
Ser vic es
Pr im e Bro ke rag e
Ser vic es(Bu y S id e)
Inst ru me ntIss ua nce
D eb t/ Eq uity
I POPri vat eP lace m ent
F ina nci al Ma rke tA na lys is
Fi nan cia l
M ar ke tA na lys is
O ver sig ht
Q u ant ita tiveA na lys isS erv ice s
Ma rk et O rd er& Se rv ices
O ve rsi gh t
Tra de
Co nfi rm ati on& All oca tio n
Or der
M ana ge me nt
In ves tm ent /
Tra din gP oli cies & Pla nn in g
D eb t
Eq uit iesF X/ M M
D eri vat ive s &O ff -B ala nc e
sh ee t
C om mo di ties
Bu sin es s U nitT ax
Ad mi nis tra tion
F in anc ial
P la nni ng
Fin an ce & R iskM an age me nt
P lan nin g
Fin an ce & R iskM an age me ntO ve rsig ht
B usi nes s U ni tF in anc ial
Ad m inis tra tio n
Fin anc ial Co nt rol
& R epo rt ingO ve rsi ght
Bu sin es s U nit
A cc ou ntin g
B usi nes s U ni tF in anc ialO pe rat ion s
I nfo rm ati on D is sem in atio n
e -c ha nn el
P ro duc t
P er for ma nce O ver sig ht
Ac co un t Se rv ice s Pl ann ing
Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts
C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion
Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts
Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es
Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on
Business Analyst
Soluti on Archi tect
Data Modeler
Process Modeler
Project Manager
Information Framew ork (IFW)
Data M odels P rocess Models Services Models
Model Repository
R enovateRestru ct ure
Data Collection and Verif ication
Data Analysis
OpportunityI dentif ication
Planning and
Discovery
Pri oritizedRecomm en dations
Applic atio n Portfo lio Assessmen t
Client’s– Current Appli cation Portfolio – Business & IT Strategy – Techni cal Architecture & Standards– Current & Target Enterprise Architecture
Rational ize
Re prioritiz e
Relocate
inputs
2
PortfolioManagement & Transformati on
Framework for M anagem en t & Governan ce
Direction & Planning Design & Validation Construction Deploy & Manage
SOA Architecture
Process & Information Modeler
Legacy Assets AnalyzerApplication Portfolio Analyzer
Component Business Modeler
Runtime Environment
Candidate Service Model
Business Business Logic Logic
ServiceService
UI
IP
Data AccessI/O I/O
RoutinesRoutines
DatabaseDatabase
Web ServicesInterfaces
UIControlData
App Mngt.App Mngt.ServiceService
Rich ClientRich Client
UI ServicesUI Services
Workflow Bu siness Rules
Modernization Methods
Top Down Approach
Bottom Up Approach
Renovated legacy applications in new environment
Modalità di realizzazione: Attuazione di un progetto applicativo, tramite per le seguenti attività:
Sottomissione automatica al Service Provider delle richieste di caricamento ATM
Standardizzazione flussi da Service Provider e automazione verifica rendicontazione e contabilizzazione
Cruscotto integrato per verifica stato degli ATM evidenziando sia esigenze di caricamento che necessità di assistenza tecnica
Esperienza di Application Modernization in ambito financeObiettivi del progetto: Semplificare il processo di “Gestione nuovi clienti” rendendolo più flessibile rispetto alle esigenze dell’utente finale e riducendo il lead-time richiesto per procedura di “Inizio Rapporto”.
Modalità di realizzazione: Attuazione di un progetto di Application Modernization sulle applicazioni di CRM, tramite le seguenti attività:
Identificazione dei “servizi” di business da realizzare Analisi d’impatto sul codice applicativo per verifica fattibilità
nella realizzazione dei “servizi” tramite Tool Rational Componentizzazione del codice legacy con estrazione delle
business rules tramite Tool Rational Sviluppo dei “servizi” (web services) a partire dal codice legacy
componentizzato
Business rule discovery
Application Understanding
Benefici Ottenuti:Recupero Tempo per Cliente
finaleDiminuzione errori operativiAbilitazione funzionalità di
workflowRiduzione costi ciclo di sviluppo
applicativo
Busin
ess Develo
pment
Finance & Risk Management
Business
Infrastructure
Production
Interaction
O perational
Services
C ust om erS ale s & Se rvi cin g
Pla nn ing
C ust om erSa les & S er vic ing
O ver sig ht
Em p loy eePa yro ll & T ax
Em pl oy eeBe nef its
A d min ist rat ion
W or kfo rc e
T rai nin g &De ve lop me nt
Em plo ye e
A sse ssm en ts(R ecr uit me nt)
E mp lo yee S tat us
& Ref ere nceInf orm a tion
E mp lo yee
Tra ve l &Exp en ses
Hu ma n
Re so urc esO ver sig ht
Hu ma n Res ou rce sPo lici es &
Pla nn ing
Em p loy ee A ssig nm en t &
Us ag e a nal ysi s
Wo rk er Q ual ific atio n
& C er tific ati onA llia nc es
Pla nn ing &A na lys is
A llia nc esO ver sig ht
A llia nc esA dm ini str atio n
B u sin ess Un it P lan ni ng
B us ine ss Un itA dm in istr ati on
Bu sin ess Un itO ve rsi gh t
Bus ine ss Str a teg y
& En ter pri se P lan nin g &
A na lys is
G en era l Le dg er
(F ina nc ial S ta tem e nts )
C or por ate
Leg alS erv ice s
Bu sin ess
Sy ste msPl ann ing
B usi nes s
S yst em sO v ers igh t
B usi nes s &Sys tem s
Ar ch itec tur e
S yst em sO pe rat ion s
Kn ow led geE xch an ge
Sy ste ms
D ev elo pm en t a nd De plo ym en t
P ro duc tio n
A ss ura nc e(H el p D esk )
B us ine ss
P oli cie s &P roc edu re s
In tell ect ual
P rop er tyMa int ena nc e
Au dit &
Le ga l Co m plia nc e
B usi nes s D ev elo pm en t
Po lic ies & P lan nin g
S eg me n t
P lan ni n g& An aly s is
M ark et &Co mp eti tor
A na lys is
Ma rke tR es ear ch
B usi nes s
D ev elo pm en tO ver sig ht
M ark et Re sea rch
M an ag em ent& O ver sig ht
P rod uc tD ep lo ym ent
O ver sig ht
P rod uc tPo rt foli o
P lan nin g
Pro du ct D eve lo pm ent
P ro du ct D es ignO ver sig ht
Pro du ctB un dli n g
P rod uc tD ep lo ym ent
F un d/ Ma rk et
A ss et P lan ni ng& D eve lop m ent
Fun d & D eb t/E qu ity
In str um e ntO ve rsig h t
Cu st om er
P ort fol io P lan nin g
A cq ui siti on
P lan nin g ( Ad v/ Ext /In t)
C am pa ig nO ve rsig h t
( Ad v/ Ext /In t)
Cu st om erB eha vio rM od elin g
A dv er tisi ng
E xec ut io n
E xte rn a l C am pa ig nE xec ut io n
Cu st om erRe fer en ceInfo rm at ion
Cu st om erP ort fol io
O ver sig ht
C or po rat e Re lati on s
Po lici es &Pla nn ing
Co rpo rat eR ela tio nsh ip
M an age m ent
C or por ateR ela tio ns hip
A dm inis tra tio n
Co rpo rat e& Ins titu tio na l
Co m mu nic ati ons
S ta keh old erIn ve stm en t
R el atio ns
E xt ern al ( Inv est or)
R el atio ns
In te rna l
C am pa ignE xec uti on
S ale s
Su pp ortA dm in istr ati on
P ro duc t/ Sal es
Inv en tor yD ist rib uti on
C us tom e r
Rev iew s, Su rve ys& Re sea rc h
T ra ini ng &
A w are ne ss
Fa cili tiesM a int ena nc e
& O pe rat ion s
Fix ed As setReg ist er
Fa cil ityA dm ini str atio n
F ac iliti es &
P ro cu rem en tP ol icie s &
Pla nn ing
P ro cur em en t
Fac ilit ies &P ro cur em en t
Ov er sig ht
C us tom e rA gre em en ts
C us tom erCo nt act /E ven t
H ist ory
C us tom erCr edi t R atin g
E xe cut ion
C as e & Ex cep tio nH an dlin g
Ag re em ent &Re lat ion sh ip
O ve rsi gh t
C ust om erTra ns act ion
Co nso lid ato r
E ntit lem en t& Sal es
C us tom erRe lat ion sh ip
Ma na ge me nt
B rok er edP ro du ct
S ale s
U nde rw riti ng
Co rre spo nd entB an k
Ad min ist rat ion
Co rre sp ond en tP lan ni ng &O ve rsig ht
Bra nc h
N on - ca shI nve nto ry
Ad m inis tra tio n
C ha nn el O pe rat ion s
Net wo rkO ve rsi ght
O per ati on al
Ser vic esO ver sig ht
F ail sH and lin g
Op era tio ns Pla nn ing
C ou nte rpa rty
Ad m inis tra tio n
Ma rk etD ata /F eed
O pe rat ion
M ar ket A sse tM ai nte na nce
(C or por ate Ev ent s)
Re fer enc e a nd
Dir ect or y D ataM ain ten an ce
M ark et
In fo rm atio nM ain ten an ce
Ex ter nal Da ta
(IP ) P lan nin g &A sse ssm e nt
In for ma tio n
Pro vid er O ver sig ht &
Ad mi nist rat ion
A ge nc y / Br ok erCo mm iss ion s
Ad mi nis tra tion
Ag en cy &Br ok er
Ov er sigh t
Pro du cti on
Pla nn ing &An aly sis
Pr od uct ionO ve rsig ht
Co rr esp on den ce(in cl. sta tem en ts)
D oc um en tM a nag em en t
& A rch iv e
W ir e R oo m
F ina nci a l
O p era tio ns(A /C Re ce iva ble )
C oll ate ra lAd mi nis tra tio n
C ol lec tio ns& R eco ve ry
Cr edi t/M ar ginP oli cy & P lan nin g
Cr edi t/M ar gin
O ve rsig ht
M ark et
R eg ula tor yRe lati on s
A dm ini str atio n
E nte rp rise
P or tfo lioT ra cki ng
C ash F low /
M atu rity L add erM ain ten an ce
A sse t
S ecu rit iza tio n
E nte rp riseP or tfo lioO ve rsi ght
E nte rp riseP or tfo lio
P la nni ng
M ark etR isk & Sco rin g
M od els
E nte rp rise
P or tfo lioM an ag em en t
T re asu ry
O pe rat ion s
O pe rat ion al
R iskM a nag em en t
R eg ula tor yC om pli an ce
G ui del ineC om p lian ce
M a rke t In fo rm atio n(sw itc h) Op era tio n
Tra de r/B oo k
Ov ers igh t
M ar ketT rad ing
M ar ketEx ecu tio n
Pr og ramT rad ing
Au to ma tedT elle r
Cu sto m er C on tac tR ou tin g
Cu st om erSta tus
Cu sto m er C on tac t
H an dle r
Ca ll Ce nt er(V RU )
Cu sto me rCo unt er/T elle r
Se lf S erv iceW e b
M ar ket Ass et/ Tr ustCu sto di al
S erv ice s
C lea rin g andSe ttle me nt
S ha reh ol derS erv ice s
F rau d/ AM LD ete cti on &
R es olu tio n
Cu sto m erA cc ou nti ng
Ov ers igh t
Ac cou ntRe con cil iat ion
Re wa rds
A dm ini str atio n
M ar ket As set
Va lua tio n & Pr icin g(M ar k t o M ar ket )
Po sit ion /B ala nc eM an ag em ent
C on su me rA cc oun tin g
Co rpo ra teA cc ou nti ng
Ca sh & C ur ren cy
Ha ndl ing
Inv est me nt
Fin an ceSer vic es
C on su me r
C red it Fac ilit yM a nag em en t
En titl em en t
Pr oce s sin g
Pa ym ent s
( In clF ee & Bill ing )
Ta xat ionAd mi nist rat ive
Se rvi ces
D epo sit o ryR ece ipt s
S toc k L en din g
& R ep osMa rk et M a kin g
F und s/ Ma rk et
As setA dm ini str atio n
Un it T ru st
M ut ua l Fu nd
H ed ge Fu nd
In ve stm en tPo rtfo lio
M an ag em en t
In ves tm e ntP or tfo li o
Ad m inis tra tio n
In ve stm en tPo rtfo lio
Pla nn ing
P or tfo li oP erf orm an ce
A n aly si s
C ons um er
B an kin g
Tr ust
S erv ice s
Co ns um er
Len di ng
A u tho riz atio ns
( car ds)
e Tra din gP or tfol ioS erv ice s
Car ds
Fu lfill me nt
L ock - boxO per ati ons
C ons um er
Pr oc ess ingO ve rsig ht
B rok er edCo ns um er P ro du ct
C oo rd ina tio n
C he ckPr oc ess ing
F un ds Tr ans fer& Re mi tta nce
Ser vic es
Fi nan cia l
C ap tur e ( Ca rds )
M erc ha nt
Rel ati ons &Op era tio ns
R ea lEs tat e
Me rch an d iseFi nan ci ng
C or po rat e
P ro ces sin gO ve rsi gh t
S yn dic ateM ain ten an ce
& A dm in ist rati on
Co rpo ra teM &A & A dv iso ry
Ser vic es
T rad e
F ina nc e S erv ice s
In ter na tio nalTr ad e
Ser vic es
Co rpo ra te
Len din g
B ank G ua ran tee s
C ashM ana ge me nt
Ser vic es
Pr im e Bro ke rag e
Ser vic es(Bu y S id e)
Inst ru me ntIss ua nce
D eb t/ Eq uity
I POPri vat eP lace m ent
F ina nci al Ma rke tA na lys is
Fi nan cia l
M ar ke tA na lys is
O ver sig ht
Q u ant ita tiveA na lys isS erv ice s
Ma rk et O rd er& Se rv ices
O ve rsi gh t
Tra de
Co nfi rm ati on& All oca tio n
Or der
M ana ge me nt
In ves tm ent /
Tra din gP oli cies & Pla nn in g
D eb t
Eq uit iesF X/ M M
D eri vat ive s &O ff -B ala nc e
sh ee t
C om mo di ties
Bu sin es s U nitT ax
Ad mi nis tra tion
F in anc ial
P la nni ng
Fin an ce & R iskM an age me nt
P lan nin g
Fin an ce & R iskM an age me ntO ve rsig ht
B usi nes s U ni tF in anc ial
Ad m inis tra tio n
Fin anc ial Co nt rol
& R epo rt ingO ve rsi ght
Bu sin es s U nit
A cc ou ntin g
B usi nes s U ni tF in anc ialO pe rat ion s
I nfo rm ati on D is sem in atio n
e -c ha nn el
P ro duc t
P er for ma nce O ver sig ht
Ac co un t Se rv ice s Pl ann ing
Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts
C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion
Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts
Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es
Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on
Busin
ess Develo
pment
Finance & Risk Management
Business
Infrastructure
Production
Interaction
O perational
Services
C ust om erS ale s & Se rvi cin g
Pla nn ing
C ust om erSa les & S er vic ing
O ver sig ht
Em p loy eePa yro ll & T ax
Em pl oy eeBe nef its
A d min ist rat ion
W or kfo rc e
T rai nin g &De ve lop me nt
Em plo ye e
A sse ssm en ts(R ecr uit me nt)
E mp lo yee S tat us
& Ref ere nceInf orm a tion
E mp lo yee
Tra ve l &Exp en ses
Hu ma n
Re so urc esO ver sig ht
Hu ma n Res ou rce sPo lici es &
Pla nn ing
Em p loy ee A ssig nm en t &
Us ag e a nal ysi s
Wo rk er Q ual ific atio n
& C er tific ati onA llia nc es
Pla nn ing &A na lys is
A llia nc esO ver sig ht
A llia nc esA dm ini str atio n
B u sin ess Un it P lan ni ng
B us ine ss Un itA dm in istr ati on
Bu sin ess Un itO ve rsi gh t
Bus ine ss Str a teg y
& En ter pri se P lan nin g &
A na lys is
G en era l Le dg er
(F ina nc ial S ta tem e nts )
C or por ate
Leg alS erv ice s
Bu sin ess
Sy ste msPl ann ing
B usi nes s
S yst em sO v ers igh t
B usi nes s &Sys tem s
Ar ch itec tur e
S yst em sO pe rat ion s
Kn ow led geE xch an ge
Sy ste ms
D ev elo pm en t a nd De plo ym en t
P ro duc tio n
A ss ura nc e(H el p D esk )
B us ine ss
P oli cie s &P roc edu re s
In tell ect ual
P rop er tyMa int ena nc e
Au dit &
Le ga l Co m plia nc e
B usi nes s D ev elo pm en t
Po lic ies & P lan nin g
S eg me n t
P lan ni n g& An aly s is
M ark et &Co mp eti tor
A na lys is
Ma rke tR es ear ch
B usi nes s
D ev elo pm en tO ver sig ht
M ark et Re sea rch
M an ag em ent& O ver sig ht
P rod uc tD ep lo ym ent
O ver sig ht
P rod uc tPo rt foli o
P lan nin g
Pro du ct D eve lo pm ent
P ro du ct D es ignO ver sig ht
Pro du ctB un dli n g
P rod uc tD ep lo ym ent
F un d/ Ma rk et
A ss et P lan ni ng& D eve lop m ent
Fun d & D eb t/E qu ity
In str um e ntO ve rsig h t
Cu st om er
P ort fol io P lan nin g
A cq ui siti on
P lan nin g ( Ad v/ Ext /In t)
C am pa ig nO ve rsig h t
( Ad v/ Ext /In t)
Cu st om erB eha vio rM od elin g
A dv er tisi ng
E xec ut io n
E xte rn a l C am pa ig nE xec ut io n
Cu st om erRe fer en ceInfo rm at ion
Cu st om erP ort fol io
O ver sig ht
C or po rat e Re lati on s
Po lici es &Pla nn ing
Co rpo rat eR ela tio nsh ip
M an age m ent
C or por ateR ela tio ns hip
A dm inis tra tio n
Co rpo rat e& Ins titu tio na l
Co m mu nic ati ons
S ta keh old erIn ve stm en t
R el atio ns
E xt ern al ( Inv est or)
R el atio ns
In te rna l
C am pa ignE xec uti on
S ale s
Su pp ortA dm in istr ati on
P ro duc t/ Sal es
Inv en tor yD ist rib uti on
C us tom e r
Rev iew s, Su rve ys& Re sea rc h
T ra ini ng &
A w are ne ss
Fa cili tiesM a int ena nc e
& O pe rat ion s
Fix ed As setReg ist er
Fa cil ityA dm ini str atio n
F ac iliti es &
P ro cu rem en tP ol icie s &
Pla nn ing
P ro cur em en t
Fac ilit ies &P ro cur em en t
Ov er sig ht
C us tom e rA gre em en ts
C us tom erCo nt act /E ven t
H ist ory
C us tom erCr edi t R atin g
E xe cut ion
C as e & Ex cep tio nH an dlin g
Ag re em ent &Re lat ion sh ip
O ve rsi gh t
C ust om erTra ns act ion
Co nso lid ato r
E ntit lem en t& Sal es
C us tom erRe lat ion sh ip
Ma na ge me nt
B rok er edP ro du ct
S ale s
U nde rw riti ng
Co rre spo nd entB an k
Ad min ist rat ion
Co rre sp ond en tP lan ni ng &O ve rsig ht
Bra nc h
N on - ca shI nve nto ry
Ad m inis tra tio n
C ha nn el O pe rat ion s
Net wo rkO ve rsi ght
O per ati on al
Ser vic esO ver sig ht
F ail sH and lin g
Op era tio ns Pla nn ing
C ou nte rpa rty
Ad m inis tra tio n
Ma rk etD ata /F eed
O pe rat ion
M ar ket A sse tM ai nte na nce
(C or por ate Ev ent s)
Re fer enc e a nd
Dir ect or y D ataM ain ten an ce
M ark et
In fo rm atio nM ain ten an ce
Ex ter nal Da ta
(IP ) P lan nin g &A sse ssm e nt
In for ma tio n
Pro vid er O ver sig ht &
Ad mi nist rat ion
A ge nc y / Br ok erCo mm iss ion s
Ad mi nis tra tion
Ag en cy &Br ok er
Ov er sigh t
Pro du cti on
Pla nn ing &An aly sis
Pr od uct ionO ve rsig ht
Co rr esp on den ce(in cl. sta tem en ts)
D oc um en tM a nag em en t
& A rch iv e
W ir e R oo m
F ina nci a l
O p era tio ns(A /C Re ce iva ble )
C oll ate ra lAd mi nis tra tio n
C ol lec tio ns& R eco ve ry
Cr edi t/M ar ginP oli cy & P lan nin g
Cr edi t/M ar gin
O ve rsig ht
M ark et
R eg ula tor yRe lati on s
A dm ini str atio n
E nte rp rise
P or tfo lioT ra cki ng
C ash F low /
M atu rity L add erM ain ten an ce
A sse t
S ecu rit iza tio n
E nte rp riseP or tfo lioO ve rsi ght
E nte rp riseP or tfo lio
P la nni ng
M ark etR isk & Sco rin g
M od els
E nte rp rise
P or tfo lioM an ag em en t
T re asu ry
O pe rat ion s
O pe rat ion al
R iskM a nag em en t
R eg ula tor yC om pli an ce
G ui del ineC om p lian ce
M a rke t In fo rm atio n(sw itc h) Op era tio n
Tra de r/B oo k
Ov ers igh t
M ar ketT rad ing
M ar ketEx ecu tio n
Pr og ramT rad ing
Au to ma tedT elle r
Cu sto m er C on tac tR ou tin g
Cu st om erSta tus
Cu sto m er C on tac t
H an dle r
Ca ll Ce nt er(V RU )
Cu sto me rCo unt er/T elle r
Se lf S erv iceW e b
M ar ket Ass et/ Tr ustCu sto di al
S erv ice s
C lea rin g andSe ttle me nt
S ha reh ol derS erv ice s
F rau d/ AM LD ete cti on &
R es olu tio n
Cu sto m erA cc ou nti ng
Ov ers igh t
Ac cou ntRe con cil iat ion
Re wa rds
A dm ini str atio n
M ar ket As set
Va lua tio n & Pr icin g(M ar k t o M ar ket )
Po sit ion /B ala nc eM an ag em ent
C on su me rA cc oun tin g
Co rpo ra teA cc ou nti ng
Ca sh & C ur ren cy
Ha ndl ing
Inv est me nt
Fin an ceSer vic es
C on su me r
C red it Fac ilit yM a nag em en t
En titl em en t
Pr oce s sin g
Pa ym ent s
( In clF ee & Bill ing )
Ta xat ionAd mi nist rat ive
Se rvi ces
D epo sit o ryR ece ipt s
S toc k L en din g
& R ep osMa rk et M a kin g
F und s/ Ma rk et
As setA dm ini str atio n
Un it T ru st
M ut ua l Fu nd
H ed ge Fu nd
In ve stm en tPo rtfo lio
M an ag em en t
In ves tm e ntP or tfo li o
Ad m inis tra tio n
In ve stm en tPo rtfo lio
Pla nn ing
P or tfo li oP erf orm an ce
A n aly si s
C ons um er
B an kin g
Tr ust
S erv ice s
Co ns um er
Len di ng
A u tho riz atio ns
( car ds)
e Tra din gP or tfol ioS erv ice s
Car ds
Fu lfill me nt
L ock - boxO per ati ons
C ons um er
Pr oc ess ingO ve rsig ht
B rok er edCo ns um er P ro du ct
C oo rd ina tio n
C he ckPr oc ess ing
F un ds Tr ans fer& Re mi tta nce
Ser vic es
Fi nan cia l
C ap tur e ( Ca rds )
M erc ha nt
Rel ati ons &Op era tio ns
R ea lEs tat e
Me rch an d iseFi nan ci ng
C or po rat e
P ro ces sin gO ve rsi gh t
S yn dic ateM ain ten an ce
& A dm in ist rati on
Co rpo ra teM &A & A dv iso ry
Ser vic es
T rad e
F ina nc e S erv ice s
In ter na tio nalTr ad e
Ser vic es
Co rpo ra te
Len din g
B ank G ua ran tee s
C ashM ana ge me nt
Ser vic es
Pr im e Bro ke rag e
Ser vic es(Bu y S id e)
Inst ru me ntIss ua nce
D eb t/ Eq uity
I POPri vat eP lace m ent
F ina nci al Ma rke tA na lys is
Fi nan cia l
M ar ke tA na lys is
O ver sig ht
Q u ant ita tiveA na lys isS erv ice s
Ma rk et O rd er& Se rv ices
O ve rsi gh t
Tra de
Co nfi rm ati on& All oca tio n
Or der
M ana ge me nt
In ves tm ent /
Tra din gP oli cies & Pla nn in g
D eb t
Eq uit iesF X/ M M
D eri vat ive s &O ff -B ala nc e
sh ee t
C om mo di ties
Bu sin es s U nitT ax
Ad mi nis tra tion
F in anc ial
P la nni ng
Fin an ce & R iskM an age me nt
P lan nin g
Fin an ce & R iskM an age me ntO ve rsig ht
B usi nes s U ni tF in anc ial
Ad m inis tra tio n
Fin anc ial Co nt rol
& R epo rt ingO ve rsi ght
Bu sin es s U nit
A cc ou ntin g
B usi nes s U ni tF in anc ialO pe rat ion s
I nfo rm ati on D is sem in atio n
e -c ha nn el
P ro duc t
P er for ma nce O ver sig ht
Ac co un t Se rv ice s Pl ann ing
Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts
C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion
Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts
Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es
Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on
Business Analyst
Soluti on Archi tect
Data Modeler
Process Modeler
Project Manager
Information Framew ork (IFW)
Data M odels P rocess Models Services Models
Model Repository
R enovateRestru ct ure
Data Collection and Verif ication
Data Analysis
OpportunityI dentif ication
Planning and
Discovery
Pri oritizedRecomm en dations
Applic atio n Portfo lio Assessmen t
Client’s– Current Appli cation Portfolio – Business & IT Strategy – Techni cal Architecture & Standards– Current & Target Enterprise Architecture
Rational ize
Re prioritiz e
Relocate
inputs
2
PortfolioManagement & Transformati on
Framework for M anagem en t & Governan ce
Direction & Planning Design & Validation Construction Deploy & Manage
SOA Architecture
Process & Information Modeler
Legacy Assets AnalyzerApplication Portfolio Analyzer
Component Business Modeler
Runtime Environment
Candidate Service Model
Business Business Logic Logic
ServiceService
UI
IP
Data AccessI/O I/O
RoutinesRoutines
DatabaseDatabase
Web ServicesInterfaces
UIControlData
App Mngt.App Mngt.ServiceService
Rich ClientRich Client
UI ServicesUI Services
Workflow Bu siness Rules
Modernization Methods
Top Down Approach
Bottom Up Approach
Busin
ess Develo
pment
Finance & Risk Management
Business
Infrastructure
Production
Interaction
O perational
Services
C ust om erS ale s & Se rvi cin g
Pla nn ing
C ust om erSa les & S er vic ing
O ver sig ht
Em p loy eePa yro ll & T ax
Em pl oy eeBe nef its
A d min ist rat ion
W or kfo rc e
T rai nin g &De ve lop me nt
Em plo ye e
A sse ssm en ts(R ecr uit me nt)
E mp lo yee S tat us
& Ref ere nceInf orm a tion
E mp lo yee
Tra ve l &Exp en ses
Hu ma n
Re so urc esO ver sig ht
Hu ma n Res ou rce sPo lici es &
Pla nn ing
Em p loy ee A ssig nm en t &
Us ag e a nal ysi s
Wo rk er Q ual ific atio n
& C er tific ati onA llia nc es
Pla nn ing &A na lys is
A llia nc esO ver sig ht
A llia nc esA dm ini str atio n
B u sin ess Un it P lan ni ng
B us ine ss Un itA dm in istr ati on
Bu sin ess Un itO ve rsi gh t
Bus ine ss Str a teg y
& En ter pri se P lan nin g &
A na lys is
G en era l Le dg er
(F ina nc ial S ta tem e nts )
C or por ate
Leg alS erv ice s
Bu sin ess
Sy ste msPl ann ing
B usi nes s
S yst em sO v ers igh t
B usi nes s &Sys tem s
Ar ch itec tur e
S yst em sO pe rat ion s
Kn ow led geE xch an ge
Sy ste ms
D ev elo pm en t a nd De plo ym en t
P ro duc tio n
A ss ura nc e(H el p D esk )
B us ine ss
P oli cie s &P roc edu re s
In tell ect ual
P rop er tyMa int ena nc e
Au dit &
Le ga l Co m plia nc e
B usi nes s D ev elo pm en t
Po lic ies & P lan nin g
S eg me n t
P lan ni n g& An aly s is
M ark et &Co mp eti tor
A na lys is
Ma rke tR es ear ch
B usi nes s
D ev elo pm en tO ver sig ht
M ark et Re sea rch
M an ag em ent& O ver sig ht
P rod uc tD ep lo ym ent
O ver sig ht
P rod uc tPo rt foli o
P lan nin g
Pro du ct D eve lo pm ent
P ro du ct D es ignO ver sig ht
Pro du ctB un dli n g
P rod uc tD ep lo ym ent
F un d/ Ma rk et
A ss et P lan ni ng& D eve lop m ent
Fun d & D eb t/E qu ity
In str um e ntO ve rsig h t
Cu st om er
P ort fol io P lan nin g
A cq ui siti on
P lan nin g ( Ad v/ Ext /In t)
C am pa ig nO ve rsig h t
( Ad v/ Ext /In t)
Cu st om erB eha vio rM od elin g
A dv er tisi ng
E xec ut io n
E xte rn a l C am pa ig nE xec ut io n
Cu st om erRe fer en ceInfo rm at ion
Cu st om erP ort fol io
O ver sig ht
C or po rat e Re lati on s
Po lici es &Pla nn ing
Co rpo rat eR ela tio nsh ip
M an age m ent
C or por ateR ela tio ns hip
A dm inis tra tio n
Co rpo rat e& Ins titu tio na l
Co m mu nic ati ons
S ta keh old erIn ve stm en t
R el atio ns
E xt ern al ( Inv est or)
R el atio ns
In te rna l
C am pa ignE xec uti on
S ale s
Su pp ortA dm in istr ati on
P ro duc t/ Sal es
Inv en tor yD ist rib uti on
C us tom e r
Rev iew s, Su rve ys& Re sea rc h
T ra ini ng &
A w are ne ss
Fa cili tiesM a int ena nc e
& O pe rat ion s
Fix ed As setReg ist er
Fa cil ityA dm ini str atio n
F ac iliti es &
P ro cu rem en tP ol icie s &
Pla nn ing
P ro cur em en t
Fac ilit ies &P ro cur em en t
Ov er sig ht
C us tom e rA gre em en ts
C us tom erCo nt act /E ven t
H ist ory
C us tom erCr edi t R atin g
E xe cut ion
C as e & Ex cep tio nH an dlin g
Ag re em ent &Re lat ion sh ip
O ve rsi gh t
C ust om erTra ns act ion
Co nso lid ato r
E ntit lem en t& Sal es
C us tom erRe lat ion sh ip
Ma na ge me nt
B rok er edP ro du ct
S ale s
U nde rw riti ng
Co rre spo nd entB an k
Ad min ist rat ion
Co rre sp ond en tP lan ni ng &O ve rsig ht
Bra nc h
N on - ca shI nve nto ry
Ad m inis tra tio n
C ha nn el O pe rat ion s
Net wo rkO ve rsi ght
O per ati on al
Ser vic esO ver sig ht
F ail sH and lin g
Op era tio ns Pla nn ing
C ou nte rpa rty
Ad m inis tra tio n
Ma rk etD ata /F eed
O pe rat ion
M ar ket A sse tM ai nte na nce
(C or por ate Ev ent s)
Re fer enc e a nd
Dir ect or y D ataM ain ten an ce
M ark et
In fo rm atio nM ain ten an ce
Ex ter nal Da ta
(IP ) P lan nin g &A sse ssm e nt
In for ma tio n
Pro vid er O ver sig ht &
Ad mi nist rat ion
A ge nc y / Br ok erCo mm iss ion s
Ad mi nis tra tion
Ag en cy &Br ok er
Ov er sigh t
Pro du cti on
Pla nn ing &An aly sis
Pr od uct ionO ve rsig ht
Co rr esp on den ce(in cl. sta tem en ts)
D oc um en tM a nag em en t
& A rch iv e
W ir e R oo m
F ina nci a l
O p era tio ns(A /C Re ce iva ble )
C oll ate ra lAd mi nis tra tio n
C ol lec tio ns& R eco ve ry
Cr edi t/M ar ginP oli cy & P lan nin g
Cr edi t/M ar gin
O ve rsig ht
M ark et
R eg ula tor yRe lati on s
A dm ini str atio n
E nte rp rise
P or tfo lioT ra cki ng
C ash F low /
M atu rity L add erM ain ten an ce
A sse t
S ecu rit iza tio n
E nte rp riseP or tfo lioO ve rsi ght
E nte rp riseP or tfo lio
P la nni ng
M ark etR isk & Sco rin g
M od els
E nte rp rise
P or tfo lioM an ag em en t
T re asu ry
O pe rat ion s
O pe rat ion al
R iskM a nag em en t
R eg ula tor yC om pli an ce
G ui del ineC om p lian ce
M a rke t In fo rm atio n(sw itc h) Op era tio n
Tra de r/B oo k
Ov ers igh t
M ar ketT rad ing
M ar ketEx ecu tio n
Pr og ramT rad ing
Au to ma tedT elle r
Cu sto m er C on tac tR ou tin g
Cu st om erSta tus
Cu sto m er C on tac t
H an dle r
Ca ll Ce nt er(V RU )
Cu sto me rCo unt er/T elle r
Se lf S erv iceW e b
M ar ket Ass et/ Tr ustCu sto di al
S erv ice s
C lea rin g andSe ttle me nt
S ha reh ol derS erv ice s
F rau d/ AM LD ete cti on &
R es olu tio n
Cu sto m erA cc ou nti ng
Ov ers igh t
Ac cou ntRe con cil iat ion
Re wa rds
A dm ini str atio n
M ar ket As set
Va lua tio n & Pr icin g(M ar k t o M ar ket )
Po sit ion /B ala nc eM an ag em ent
C on su me rA cc oun tin g
Co rpo ra teA cc ou nti ng
Ca sh & C ur ren cy
Ha ndl ing
Inv est me nt
Fin an ceSer vic es
C on su me r
C red it Fac ilit yM a nag em en t
En titl em en t
Pr oce s sin g
Pa ym ent s
( In clF ee & Bill ing )
Ta xat ionAd mi nist rat ive
Se rvi ces
D epo sit o ryR ece ipt s
S toc k L en din g
& R ep osMa rk et M a kin g
F und s/ Ma rk et
As setA dm ini str atio n
Un it T ru st
M ut ua l Fu nd
H ed ge Fu nd
In ve stm en tPo rtfo lio
M an ag em en t
In ves tm e ntP or tfo li o
Ad m inis tra tio n
In ve stm en tPo rtfo lio
Pla nn ing
P or tfo li oP erf orm an ce
A n aly si s
C ons um er
B an kin g
Tr ust
S erv ice s
Co ns um er
Len di ng
A u tho riz atio ns
( car ds)
e Tra din gP or tfol ioS erv ice s
Car ds
Fu lfill me nt
L ock - boxO per ati ons
C ons um er
Pr oc ess ingO ve rsig ht
B rok er edCo ns um er P ro du ct
C oo rd ina tio n
C he ckPr oc ess ing
F un ds Tr ans fer& Re mi tta nce
Ser vic es
Fi nan cia l
C ap tur e ( Ca rds )
M erc ha nt
Rel ati ons &Op era tio ns
R ea lEs tat e
Me rch an d iseFi nan ci ng
C or po rat e
P ro ces sin gO ve rsi gh t
S yn dic ateM ain ten an ce
& A dm in ist rati on
Co rpo ra teM &A & A dv iso ry
Ser vic es
T rad e
F ina nc e S erv ice s
In ter na tio nalTr ad e
Ser vic es
Co rpo ra te
Len din g
B ank G ua ran tee s
C ashM ana ge me nt
Ser vic es
Pr im e Bro ke rag e
Ser vic es(Bu y S id e)
Inst ru me ntIss ua nce
D eb t/ Eq uity
I POPri vat eP lace m ent
F ina nci al Ma rke tA na lys is
Fi nan cia l
M ar ke tA na lys is
O ver sig ht
Q u ant ita tiveA na lys isS erv ice s
Ma rk et O rd er& Se rv ices
O ve rsi gh t
Tra de
Co nfi rm ati on& All oca tio n
Or der
M ana ge me nt
In ves tm ent /
Tra din gP oli cies & Pla nn in g
D eb t
Eq uit iesF X/ M M
D eri vat ive s &O ff -B ala nc e
sh ee t
C om mo di ties
Bu sin es s U nitT ax
Ad mi nis tra tion
F in anc ial
P la nni ng
Fin an ce & R iskM an age me nt
P lan nin g
Fin an ce & R iskM an age me ntO ve rsig ht
B usi nes s U ni tF in anc ial
Ad m inis tra tio n
Fin anc ial Co nt rol
& R epo rt ingO ve rsi ght
Bu sin es s U nit
A cc ou ntin g
B usi nes s U ni tF in anc ialO pe rat ion s
I nfo rm ati on D is sem in atio n
e -c ha nn el
P ro duc t
P er for ma nce O ver sig ht
Ac co un t Se rv ice s Pl ann ing
Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts
C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion
Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts
Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es
Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on
Busin
ess Develo
pment
Finance & Risk Management
Business
Infrastructure
Production
Interaction
O perational
Services
C ust om erS ale s & Se rvi cin g
Pla nn ing
C ust om erSa les & S er vic ing
O ver sig ht
Em p loy eePa yro ll & T ax
Em pl oy eeBe nef its
A d min ist rat ion
W or kfo rc e
T rai nin g &De ve lop me nt
Em plo ye e
A sse ssm en ts(R ecr uit me nt)
E mp lo yee S tat us
& Ref ere nceInf orm a tion
E mp lo yee
Tra ve l &Exp en ses
Hu ma n
Re so urc esO ver sig ht
Hu ma n Res ou rce sPo lici es &
Pla nn ing
Em p loy ee A ssig nm en t &
Us ag e a nal ysi s
Wo rk er Q ual ific atio n
& C er tific ati onA llia nc es
Pla nn ing &A na lys is
A llia nc esO ver sig ht
A llia nc esA dm ini str atio n
B u sin ess Un it P lan ni ng
B us ine ss Un itA dm in istr ati on
Bu sin ess Un itO ve rsi gh t
Bus ine ss Str a teg y
& En ter pri se P lan nin g &
A na lys is
G en era l Le dg er
(F ina nc ial S ta tem e nts )
C or por ate
Leg alS erv ice s
Bu sin ess
Sy ste msPl ann ing
B usi nes s
S yst em sO v ers igh t
B usi nes s &Sys tem s
Ar ch itec tur e
S yst em sO pe rat ion s
Kn ow led geE xch an ge
Sy ste ms
D ev elo pm en t a nd De plo ym en t
P ro duc tio n
A ss ura nc e(H el p D esk )
B us ine ss
P oli cie s &P roc edu re s
In tell ect ual
P rop er tyMa int ena nc e
Au dit &
Le ga l Co m plia nc e
B usi nes s D ev elo pm en t
Po lic ies & P lan nin g
S eg me n t
P lan ni n g& An aly s is
M ark et &Co mp eti tor
A na lys is
Ma rke tR es ear ch
B usi nes s
D ev elo pm en tO ver sig ht
M ark et Re sea rch
M an ag em ent& O ver sig ht
P rod uc tD ep lo ym ent
O ver sig ht
P rod uc tPo rt foli o
P lan nin g
Pro du ct D eve lo pm ent
P ro du ct D es ignO ver sig ht
Pro du ctB un dli n g
P rod uc tD ep lo ym ent
F un d/ Ma rk et
A ss et P lan ni ng& D eve lop m ent
Fun d & D eb t/E qu ity
In str um e ntO ve rsig h t
Cu st om er
P ort fol io P lan nin g
A cq ui siti on
P lan nin g ( Ad v/ Ext /In t)
C am pa ig nO ve rsig h t
( Ad v/ Ext /In t)
Cu st om erB eha vio rM od elin g
A dv er tisi ng
E xec ut io n
E xte rn a l C am pa ig nE xec ut io n
Cu st om erRe fer en ceInfo rm at ion
Cu st om erP ort fol io
O ver sig ht
C or po rat e Re lati on s
Po lici es &Pla nn ing
Co rpo rat eR ela tio nsh ip
M an age m ent
C or por ateR ela tio ns hip
A dm inis tra tio n
Co rpo rat e& Ins titu tio na l
Co m mu nic ati ons
S ta keh old erIn ve stm en t
R el atio ns
E xt ern al ( Inv est or)
R el atio ns
In te rna l
C am pa ignE xec uti on
S ale s
Su pp ortA dm in istr ati on
P ro duc t/ Sal es
Inv en tor yD ist rib uti on
C us tom e r
Rev iew s, Su rve ys& Re sea rc h
T ra ini ng &
A w are ne ss
Fa cili tiesM a int ena nc e
& O pe rat ion s
Fix ed As setReg ist er
Fa cil ityA dm ini str atio n
F ac iliti es &
P ro cu rem en tP ol icie s &
Pla nn ing
P ro cur em en t
Fac ilit ies &P ro cur em en t
Ov er sig ht
C us tom e rA gre em en ts
C us tom erCo nt act /E ven t
H ist ory
C us tom erCr edi t R atin g
E xe cut ion
C as e & Ex cep tio nH an dlin g
Ag re em ent &Re lat ion sh ip
O ve rsi gh t
C ust om erTra ns act ion
Co nso lid ato r
E ntit lem en t& Sal es
C us tom erRe lat ion sh ip
Ma na ge me nt
B rok er edP ro du ct
S ale s
U nde rw riti ng
Co rre spo nd entB an k
Ad min ist rat ion
Co rre sp ond en tP lan ni ng &O ve rsig ht
Bra nc h
N on - ca shI nve nto ry
Ad m inis tra tio n
C ha nn el O pe rat ion s
Net wo rkO ve rsi ght
O per ati on al
Ser vic esO ver sig ht
F ail sH and lin g
Op era tio ns Pla nn ing
C ou nte rpa rty
Ad m inis tra tio n
Ma rk etD ata /F eed
O pe rat ion
M ar ket A sse tM ai nte na nce
(C or por ate Ev ent s)
Re fer enc e a nd
Dir ect or y D ataM ain ten an ce
M ark et
In fo rm atio nM ain ten an ce
Ex ter nal Da ta
(IP ) P lan nin g &A sse ssm e nt
In for ma tio n
Pro vid er O ver sig ht &
Ad mi nist rat ion
A ge nc y / Br ok erCo mm iss ion s
Ad mi nis tra tion
Ag en cy &Br ok er
Ov er sigh t
Pro du cti on
Pla nn ing &An aly sis
Pr od uct ionO ve rsig ht
Co rr esp on den ce(in cl. sta tem en ts)
D oc um en tM a nag em en t
& A rch iv e
W ir e R oo m
F ina nci a l
O p era tio ns(A /C Re ce iva ble )
C oll ate ra lAd mi nis tra tio n
C ol lec tio ns& R eco ve ry
Cr edi t/M ar ginP oli cy & P lan nin g
Cr edi t/M ar gin
O ve rsig ht
M ark et
R eg ula tor yRe lati on s
A dm ini str atio n
E nte rp rise
P or tfo lioT ra cki ng
C ash F low /
M atu rity L add erM ain ten an ce
A sse t
S ecu rit iza tio n
E nte rp riseP or tfo lioO ve rsi ght
E nte rp riseP or tfo lio
P la nni ng
M ark etR isk & Sco rin g
M od els
E nte rp rise
P or tfo lioM an ag em en t
T re asu ry
O pe rat ion s
O pe rat ion al
R iskM a nag em en t
R eg ula tor yC om pli an ce
G ui del ineC om p lian ce
M a rke t In fo rm atio n(sw itc h) Op era tio n
Tra de r/B oo k
Ov ers igh t
M ar ketT rad ing
M ar ketEx ecu tio n
Pr og ramT rad ing
Au to ma tedT elle r
Cu sto m er C on tac tR ou tin g
Cu st om erSta tus
Cu sto m er C on tac t
H an dle r
Ca ll Ce nt er(V RU )
Cu sto me rCo unt er/T elle r
Se lf S erv iceW e b
M ar ket Ass et/ Tr ustCu sto di al
S erv ice s
C lea rin g andSe ttle me nt
S ha reh ol derS erv ice s
F rau d/ AM LD ete cti on &
R es olu tio n
Cu sto m erA cc ou nti ng
Ov ers igh t
Ac cou ntRe con cil iat ion
Re wa rds
A dm ini str atio n
M ar ket As set
Va lua tio n & Pr icin g(M ar k t o M ar ket )
Po sit ion /B ala nc eM an ag em ent
C on su me rA cc oun tin g
Co rpo ra teA cc ou nti ng
Ca sh & C ur ren cy
Ha ndl ing
Inv est me nt
Fin an ceSer vic es
C on su me r
C red it Fac ilit yM a nag em en t
En titl em en t
Pr oce s sin g
Pa ym ent s
( In clF ee & Bill ing )
Ta xat ionAd mi nist rat ive
Se rvi ces
D epo sit o ryR ece ipt s
S toc k L en din g
& R ep osMa rk et M a kin g
F und s/ Ma rk et
As setA dm ini str atio n
Un it T ru st
M ut ua l Fu nd
H ed ge Fu nd
In ve stm en tPo rtfo lio
M an ag em en t
In ves tm e ntP or tfo li o
Ad m inis tra tio n
In ve stm en tPo rtfo lio
Pla nn ing
P or tfo li oP erf orm an ce
A n aly si s
C ons um er
B an kin g
Tr ust
S erv ice s
Co ns um er
Len di ng
A u tho riz atio ns
( car ds)
e Tra din gP or tfol ioS erv ice s
Car ds
Fu lfill me nt
L ock - boxO per ati ons
C ons um er
Pr oc ess ingO ve rsig ht
B rok er edCo ns um er P ro du ct
C oo rd ina tio n
C he ckPr oc ess ing
F un ds Tr ans fer& Re mi tta nce
Ser vic es
Fi nan cia l
C ap tur e ( Ca rds )
M erc ha nt
Rel ati ons &Op era tio ns
R ea lEs tat e
Me rch an d iseFi nan ci ng
C or po rat e
P ro ces sin gO ve rsi gh t
S yn dic ateM ain ten an ce
& A dm in ist rati on
Co rpo ra teM &A & A dv iso ry
Ser vic es
T rad e
F ina nc e S erv ice s
In ter na tio nalTr ad e
Ser vic es
Co rpo ra te
Len din g
B ank G ua ran tee s
C ashM ana ge me nt
Ser vic es
Pr im e Bro ke rag e
Ser vic es(Bu y S id e)
Inst ru me ntIss ua nce
D eb t/ Eq uity
I POPri vat eP lace m ent
F ina nci al Ma rke tA na lys is
Fi nan cia l
M ar ke tA na lys is
O ver sig ht
Q u ant ita tiveA na lys isS erv ice s
Ma rk et O rd er& Se rv ices
O ve rsi gh t
Tra de
Co nfi rm ati on& All oca tio n
Or der
M ana ge me nt
In ves tm ent /
Tra din gP oli cies & Pla nn in g
D eb t
Eq uit iesF X/ M M
D eri vat ive s &O ff -B ala nc e
sh ee t
C om mo di ties
Bu sin es s U nitT ax
Ad mi nis tra tion
F in anc ial
P la nni ng
Fin an ce & R iskM an age me nt
P lan nin g
Fin an ce & R iskM an age me ntO ve rsig ht
B usi nes s U ni tF in anc ial
Ad m inis tra tio n
Fin anc ial Co nt rol
& R epo rt ingO ve rsi ght
Bu sin es s U nit
A cc ou ntin g
B usi nes s U ni tF in anc ialO pe rat ion s
I nfo rm ati on D is sem in atio n
e -c ha nn el
P ro duc t
P er for ma nce O ver sig ht
Ac co un t Se rv ice s Pl ann ing
Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts
C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion
Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts
Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es
Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on
Business Analyst
Soluti on Archi tect
Data Modeler
Process Modeler
Project Manager
Information Framew ork (IFW)
Data M odels P rocess Models Services Models
Model Repository
R enovateRestru ct ure
Data Collection and Verif ication
Data Analysis
OpportunityI dentif ication
Planning and
Discovery
Pri oritizedRecomm en dations
Applic atio n Portfo lio Assessmen t
Client’s– Current Appli cation Portfolio – Business & IT Strategy – Techni cal Architecture & Standards– Current & Target Enterprise Architecture
Rational ize
Re prioritiz e
Relocate
inputs
2
PortfolioManagement & Transformati on
Framework for M anagem en t & Governan ce
Direction & Planning Design & Validation Construction Deploy & Manage
SOA Architecture
Process & Information Modeler
Legacy Assets AnalyzerApplication Portfolio Analyzer
Component Business Modeler
Runtime Environment
Candidate Service Model
Business Business Logic Logic
ServiceService
UI
IP
Data AccessI/O I/O
RoutinesRoutines
DatabaseDatabase
Web ServicesInterfaces
UIControlData
App Mngt.App Mngt.ServiceService
Rich ClientRich Client
UI ServicesUI Services
Workflow Bu siness Rules
Modernization Methods
Top Down Approach
Bottom Up Approach
Renovated legacy applications in new environment
Esperienza di Application Modernization in ambito retail
Application Modernization per
Data Migration
Application Modernizationper
Functional Renovation
- Progetto di migrazione da VSAM a DB2
- Progetto di evoluzione funzionale e web enablement
Risultati analisi di conversione PGM-VSAMAM FC AL DB AMMI CM UP AL PERS FP GE IF AL CSC PURCH RC SC PR AL CSC WHSE Totali
SA,WE - RX,IN,...
PGM BATCH "BCE" (xxxxBCE) 353 28 25 230 636 184 162 0 346 174 737 1 34 83 1029 187 344 12 15 105 663 2674
PGM BATCH "non BCE" (SCE,BCF,BCM,XCE,RCE,CSC) 24 11 51 51 7 7 93
PGM BATCH totali 660 357 1080 670 2767
PGM ONLINE totali (xxxxxOCE) 154 60 (133) 288 (41) 182 684
TOTALI PGM 814 417 1368 852 3451
PGM BATCH da convertire 316 25 6 42 389 162 141 0 303 119 506 0 62 65 752 159 256 11 8 85 519 1963
PGM ONLINE da convertire 84 55 236 149 524
TOTALI PGM da convertire 473 358 988 668 2487
FILES di applicazione MI (PMIVxx) 44 0 0 0 44 22 31 0 53 5 55 0 8 0 68 27 72 7 0 84 190 355
FILES di applicazione FI (PFIVxx) 27 0 0 0 27 2 11 0 13 1 30 0 0 0 31 11 31 2 0 42 86 157
TOTALI FILES di applicazione 71 0 0 0 71 24 42 0 66 6 85 0 8 0 99 38 103 9 0 126 276 512
Stima PGM da convertire per aree interessate 380 0 988 668 2036
Areapilota
Obiettivi del progetto: Rendere più flessibili i processi di Supply Chain Mgmt tramite una fase iniziale di analisi bottom-up del portafoglio applicativo e di identificazione dei “servizi” candidati sulla base delle esigenze di reengineering funzionale, rimuovendo i vincoli tecnologici ed abilitando una architettura SOA.
Modalità di realizzazione: Implementazione di un progetto di Application Modernization focalizzato su due sotto-progetti sinergici di migrazione tecnologica verso piattaforma standard e di evoluzione funzionale-architetturale basata sullo sviluppo e riuso di “servizi” comuni
As-Is Trasformazione da VSAM verso DB2
Trasformazione per “Web-enablement” e “SOA Compliance” To-Be
(T1 )
(T2 )
h (P1)
(P2)
(P3)
“X”
“Y”
“Z”
ΔT = T2 – T1 = “orizzonte temporale” (Pi) = Piani (“viste” progettuali) mi = Milestone progettuali
m1
m2
100%
100%
T r a s f o r m a z i o n e p e r e v o l u z . f u n z i o n a l i
Benefici Ottenuti:Riduzione dei tempi di set-up
sistemi IT per apertura nuovi centri distribuzione/vendita
Evoluzione verso una base dati integrata e flessibile di gestione Clienti
Introduzione di interfaccia grafica avanzata per utenti
Busin
ess Develo
pment
Finance & Risk Management
Business
Infrastructure
Production
Interaction
O perational
Services
C ust om erS ale s & Se rvi cin g
Pla nn ing
C ust om erSa les & S er vic ing
O ver sig ht
Em p loy eePa yro ll & T ax
Em pl oy eeBe nef its
A d min ist rat ion
W or kfo rc e
T rai nin g &De ve lop me nt
Em plo ye e
A sse ssm en ts(R ecr uit me nt)
E mp lo yee S tat us
& Ref ere nceInf orm a tion
E mp lo yee
Tra ve l &Exp en ses
Hu ma n
Re so urc esO ver sig ht
Hu ma n Res ou rce sPo lici es &
Pla nn ing
Em p loy ee A ssig nm en t &
Us ag e a nal ysi s
Wo rk er Q ual ific atio n
& C er tific ati onA llia nc es
Pla nn ing &A na lys is
A llia nc esO ver sig ht
A llia nc esA dm ini str atio n
B u sin ess Un it P lan ni ng
B us ine ss Un itA dm in istr ati on
Bu sin ess Un itO ve rsi gh t
Bus ine ss Str a teg y
& En ter pri se P lan nin g &
A na lys is
G en era l Le dg er
(F ina nc ial S ta tem e nts )
C or por ate
Leg alS erv ice s
Bu sin ess
Sy ste msPl ann ing
B usi nes s
S yst em sO v ers igh t
B usi nes s &Sys tem s
Ar ch itec tur e
S yst em sO pe rat ion s
Kn ow led geE xch an ge
Sy ste ms
D ev elo pm en t a nd De plo ym en t
P ro duc tio n
A ss ura nc e(H el p D esk )
B us ine ss
P oli cie s &P roc edu re s
In tell ect ual
P rop er tyMa int ena nc e
Au dit &
Le ga l Co m plia nc e
B usi nes s D ev elo pm en t
Po lic ies & P lan nin g
S eg me n t
P lan ni n g& An aly s is
M ark et &Co mp eti tor
A na lys is
Ma rke tR es ear ch
B usi nes s
D ev elo pm en tO ver sig ht
M ark et Re sea rch
M an ag em ent& O ver sig ht
P rod uc tD ep lo ym ent
O ver sig ht
P rod uc tPo rt foli o
P lan nin g
Pro du ct D eve lo pm ent
P ro du ct D es ignO ver sig ht
Pro du ctB un dli n g
P rod uc tD ep lo ym ent
F un d/ Ma rk et
A ss et P lan ni ng& D eve lop m ent
Fun d & D eb t/E qu ity
In str um e ntO ve rsig h t
Cu st om er
P ort fol io P lan nin g
A cq ui siti on
P lan nin g ( Ad v/ Ext /In t)
C am pa ig nO ve rsig h t
( Ad v/ Ext /In t)
Cu st om erB eha vio rM od elin g
A dv er tisi ng
E xec ut io n
E xte rn a l C am pa ig nE xec ut io n
Cu st om erRe fer en ceInfo rm at ion
Cu st om erP ort fol io
O ver sig ht
C or po rat e Re lati on s
Po lici es &Pla nn ing
Co rpo rat eR ela tio nsh ip
M an age m ent
C or por ateR ela tio ns hip
A dm inis tra tio n
Co rpo rat e& Ins titu tio na l
Co m mu nic ati ons
S ta keh old erIn ve stm en t
R el atio ns
E xt ern al ( Inv est or)
R el atio ns
In te rna l
C am pa ignE xec uti on
S ale s
Su pp ortA dm in istr ati on
P ro duc t/ Sal es
Inv en tor yD ist rib uti on
C us tom e r
Rev iew s, Su rve ys& Re sea rc h
T ra ini ng &
A w are ne ss
Fa cili tiesM a int ena nc e
& O pe rat ion s
Fix ed As setReg ist er
Fa cil ityA dm ini str atio n
F ac iliti es &
P ro cu rem en tP ol icie s &
Pla nn ing
P ro cur em en t
Fac ilit ies &P ro cur em en t
Ov er sig ht
C us tom e rA gre em en ts
C us tom erCo nt act /E ven t
H ist ory
C us tom erCr edi t R atin g
E xe cut ion
C as e & Ex cep tio nH an dlin g
Ag re em ent &Re lat ion sh ip
O ve rsi gh t
C ust om erTra ns act ion
Co nso lid ato r
E ntit lem en t& Sal es
C us tom erRe lat ion sh ip
Ma na ge me nt
B rok er edP ro du ct
S ale s
U nde rw riti ng
Co rre spo nd entB an k
Ad min ist rat ion
Co rre sp ond en tP lan ni ng &O ve rsig ht
Bra nc h
N on - ca shI nve nto ry
Ad m inis tra tio n
C ha nn el O pe rat ion s
Net wo rkO ve rsi ght
O per ati on al
Ser vic esO ver sig ht
F ail sH and lin g
Op era tio ns Pla nn ing
C ou nte rpa rty
Ad m inis tra tio n
Ma rk etD ata /F eed
O pe rat ion
M ar ket A sse tM ai nte na nce
(C or por ate Ev ent s)
Re fer enc e a nd
Dir ect or y D ataM ain ten an ce
M ark et
In fo rm atio nM ain ten an ce
Ex ter nal Da ta
(IP ) P lan nin g &A sse ssm e nt
In for ma tio n
Pro vid er O ver sig ht &
Ad mi nist rat ion
A ge nc y / Br ok erCo mm iss ion s
Ad mi nis tra tion
Ag en cy &Br ok er
Ov er sigh t
Pro du cti on
Pla nn ing &An aly sis
Pr od uct ionO ve rsig ht
Co rr esp on den ce(in cl. sta tem en ts)
D oc um en tM a nag em en t
& A rch iv e
W ir e R oo m
F ina nci a l
O p era tio ns(A /C Re ce iva ble )
C oll ate ra lAd mi nis tra tio n
C ol lec tio ns& R eco ve ry
Cr edi t/M ar ginP oli cy & P lan nin g
Cr edi t/M ar gin
O ve rsig ht
M ark et
R eg ula tor yRe lati on s
A dm ini str atio n
E nte rp rise
P or tfo lioT ra cki ng
C ash F low /
M atu rity L add erM ain ten an ce
A sse t
S ecu rit iza tio n
E nte rp riseP or tfo lioO ve rsi ght
E nte rp riseP or tfo lio
P la nni ng
M ark etR isk & Sco rin g
M od els
E nte rp rise
P or tfo lioM an ag em en t
T re asu ry
O pe rat ion s
O pe rat ion al
R iskM a nag em en t
R eg ula tor yC om pli an ce
G ui del ineC om p lian ce
M a rke t In fo rm atio n
(sw itc h) Op era tio n
Tra de r/B oo k
Ov ers igh t
M ar ketT rad ing
M ar ketEx ecu tio n
Pr og ramT rad ing
Au to ma tedT elle r
Cu sto m er C on tac tR ou tin g
Cu st om erSta tus
Cu sto m er C on tac tH an dle r
Ca ll Ce nt er(V RU )
Cu sto me rCo unt er/T elle r
Se lf S erv iceW e b
M ar ket Ass et/ Tr ustCu sto di al
S erv ice s
C lea rin g andSe ttle me nt
S ha reh ol derS erv ice s
F rau d/ AM LD ete cti on &
R es olu tio n
Cu sto m erA cc ou nti ng
Ov ers igh t
Ac cou ntRe con cil iat ion
Re wa rds
A dm ini str atio n
M ar ket As set
Va lua tio n & Pr icin g(M ar k t o M ar ket )
Po sit ion /B ala nc eM an ag em ent
C on su me rA cc oun tin g
Co rpo ra teA cc ou nti ng
Ca sh & C ur ren cy
Ha ndl ing
Inv est me nt
Fin an ceSer vic es
C on su me r
C red it Fac ilit yM a nag em en t
En titl em en t
Pr oce s sin g
Pa ym ent s
( In clF ee & Bill ing )
Ta xat ionAd mi nist rat ive
Se rvi ces
D epo sit o ry
R ece ipt s
S toc k L en din g
& R ep osMa rk et M a kin g
F und s/ Ma rk et
As setA dm ini str atio n
Un it T ru st
M ut ua l Fu nd
H ed ge Fu nd
In ve stm en tPo rtfo lio
M an ag em en t
In ves tm e ntP or tfo li o
Ad m inis tra tio n
In ve stm en tPo rtfo lio
Pla nn ing
P or tfo li oP erf orm an ce
A n aly si s
C ons um er
B an kin g
Tr ust
S erv ice s
Co ns um er
Len di ng
A u tho riz atio ns
( car ds)
e Tra din gP or tfol ioS erv ice s
Car ds
Fu lfill me nt
L ock - boxO per ati ons
C ons um er
Pr oc ess ingO ve rsig ht
B rok er edCo ns um er P ro du ct
C oo rd ina tio n
C he ckPr oc ess ing
F un ds Tr ans fer& Re mi tta nce
Ser vic es
Fi nan cia l
C ap tur e ( Ca rds )
M erc ha nt
Rel ati ons &Op era tio ns
R ea lEs tat e
Me rch an d iseFi nan ci ng
C or po rat e
P ro ces sin gO ve rsi gh t
S yn dic ateM ain ten an ce
& A dm in ist rati on
Co rpo ra teM &A & A dv iso ry
Ser vic es
T rad eF ina nc e S erv ice s
In ter na tio nalTr ad e
Ser vic es
Co rpo ra te
Len din g
B ank G ua ran tee s
C ashM ana ge me nt
Ser vic es
Pr im e Bro ke rag e
Ser vic es(Bu y S id e)
Inst ru me ntIss ua nce
D eb t/ Eq uity
I POPri vat eP lace m ent
F ina nci al Ma rke tA na lys is
Fi nan cia l
M ar ke tA na lys is
O ver sig ht
Q u ant ita tiveA na lys isS erv ice s
Ma rk et O rd er& Se rv ices
O ve rsi gh t
Tra de
Co nfi rm ati on& All oca tio n
Or der
M ana ge me nt
In ves tm ent /
Tra din gP oli cies & Pla nn in g
D eb t
Eq uit iesF X/ M M
D eri vat ive s &O ff -B ala nc e
sh ee t
C om mo di ties
Bu sin es s U nitT ax
Ad mi nis tra tion
F in anc ial
P la nni ng
Fin an ce & R iskM an age me nt
P lan nin g
Fin an ce & R iskM an age me ntO ve rsig ht
B usi nes s U ni tF in anc ial
Ad m inis tra tio n
Fin anc ial Co nt rol
& R epo rt ingO ve rsi ght
Bu sin es s U nit
A cc ou ntin g
B usi nes s U ni tF in anc ialO pe rat ion s
I nfo rm ati on D is sem in atio n
e -c ha nn el
P ro duc t
P er for ma nce O ver sig ht
Ac co un t Se rv ice s Pl ann ing
Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts
C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion
Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts
Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es
Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on
Busin
ess Develo
pment
Finance & Risk Management
Business
Infrastructure
Production
Interaction
O perational
Services
C ust om erS ale s & Se rvi cin g
Pla nn ing
C ust om erSa les & S er vic ing
O ver sig ht
Em p loy eePa yro ll & T ax
Em pl oy eeBe nef its
A d min ist rat ion
W or kfo rc e
T rai nin g &De ve lop me nt
Em plo ye e
A sse ssm en ts(R ecr uit me nt)
E mp lo yee S tat us
& Ref ere nceInf orm a tion
E mp lo yee
Tra ve l &Exp en ses
Hu ma n
Re so urc esO ver sig ht
Hu ma n Res ou rce sPo lici es &
Pla nn ing
Em p loy ee A ssig nm en t &
Us ag e a nal ysi s
Wo rk er Q ual ific atio n
& C er tific ati onA llia nc es
Pla nn ing &A na lys is
A llia nc esO ver sig ht
A llia nc esA dm ini str atio n
B u sin ess Un it P lan ni ng
B us ine ss Un itA dm in istr ati on
Bu sin ess Un itO ve rsi gh t
Bus ine ss Str a teg y
& En ter pri se P lan nin g &
A na lys is
G en era l Le dg er
(F ina nc ial S ta tem e nts )
C or por ate
Leg alS erv ice s
Bu sin ess
Sy ste msPl ann ing
B usi nes s
S yst em sO v ers igh t
B usi nes s &Sys tem s
Ar ch itec tur e
S yst em sO pe rat ion s
Kn ow led geE xch an ge
Sy ste ms
D ev elo pm en t a nd De plo ym en t
P ro duc tio n
A ss ura nc e(H el p D esk )
B us ine ss
P oli cie s &P roc edu re s
In tell ect ual
P rop er tyMa int ena nc e
Au dit &
Le ga l Co m plia nc e
B usi nes s D ev elo pm en t
Po lic ies & P lan nin g
S eg me n t
P lan ni n g& An aly s is
M ark et &Co mp eti tor
A na lys is
Ma rke tR es ear ch
B usi nes s
D ev elo pm en tO ver sig ht
M ark et Re sea rch
M an ag em ent& O ver sig ht
P rod uc tD ep lo ym ent
O ver sig ht
P rod uc tPo rt foli o
P lan nin g
Pro du ct D eve lo pm ent
P ro du ct D es ignO ver sig ht
Pro du ctB un dli n g
P rod uc tD ep lo ym ent
F un d/ Ma rk et
A ss et P lan ni ng& D eve lop m ent
Fun d & D eb t/E qu ity
In str um e ntO ve rsig h t
Cu st om er
P ort fol io P lan nin g
A cq ui siti on
P lan nin g ( Ad v/ Ext /In t)
C am pa ig nO ve rsig h t
( Ad v/ Ext /In t)
Cu st om erB eha vio rM od elin g
A dv er tisi ng
E xec ut io n
E xte rn a l C am pa ig nE xec ut io n
Cu st om erRe fer en ceInfo rm at ion
Cu st om erP ort fol io
O ver sig ht
C or po rat e Re lati on s
Po lici es &Pla nn ing
Co rpo rat eR ela tio nsh ip
M an age m ent
C or por ateR ela tio ns hip
A dm inis tra tio n
Co rpo rat e& Ins titu tio na l
Co m mu nic ati ons
S ta keh old erIn ve stm en t
R el atio ns
E xt ern al ( Inv est or)
R el atio ns
In te rna l
C am pa ignE xec uti on
S ale s
Su pp ortA dm in istr ati on
P ro duc t/ Sal es
Inv en tor yD ist rib uti on
C us tom e r
Rev iew s, Su rve ys& Re sea rc h
T ra ini ng &
A w are ne ss
Fa cili tiesM a int ena nc e
& O pe rat ion s
Fix ed As setReg ist er
Fa cil ityA dm ini str atio n
F ac iliti es &
P ro cu rem en tP ol icie s &
Pla nn ing
P ro cur em en t
Fac ilit ies &P ro cur em en t
Ov er sig ht
C us tom e rA gre em en ts
C us tom erCo nt act /E ven t
H ist ory
C us tom erCr edi t R atin g
E xe cut ion
C as e & Ex cep tio nH an dlin g
Ag re em ent &Re lat ion sh ip
O ve rsi gh t
C ust om erTra ns act ion
Co nso lid ato r
E ntit lem en t& Sal es
C us tom erRe lat ion sh ip
Ma na ge me nt
B rok er edP ro du ct
S ale s
U nde rw riti ng
Co rre spo nd entB an k
Ad min ist rat ion
Co rre sp ond en tP lan ni ng &O ve rsig ht
Bra nc h
N on - ca shI nve nto ry
Ad m inis tra tio n
C ha nn el O pe rat ion s
Net wo rkO ve rsi ght
O per ati on al
Ser vic esO ver sig ht
F ail sH and lin g
Op era tio ns Pla nn ing
C ou nte rpa rty
Ad m inis tra tio n
Ma rk etD ata /F eed
O pe rat ion
M ar ket A sse tM ai nte na nce
(C or por ate Ev ent s)
Re fer enc e a nd
Dir ect or y D ataM ain ten an ce
M ark et
In fo rm atio nM ain ten an ce
Ex ter nal Da ta
(IP ) P lan nin g &A sse ssm e nt
In for ma tio n
Pro vid er O ver sig ht &
Ad mi nist rat ion
A ge nc y / Br ok erCo mm iss ion s
Ad mi nis tra tion
Ag en cy &Br ok er
Ov er sigh t
Pro du cti on
Pla nn ing &An aly sis
Pr od uct ionO ve rsig ht
Co rr esp on den ce(in cl. sta tem en ts)
D oc um en tM a nag em en t
& A rch iv e
W ir e R oo m
F ina nci a l
O p era tio ns(A /C Re ce iva ble )
C oll ate ra lAd mi nis tra tio n
C ol lec tio ns& R eco ve ry
Cr edi t/M ar ginP oli cy & P lan nin g
Cr edi t/M ar gin
O ve rsig ht
M ark et
R eg ula tor yRe lati on s
A dm ini str atio n
E nte rp rise
P or tfo lioT ra cki ng
C ash F low /
M atu rity L add erM ain ten an ce
A sse t
S ecu rit iza tio n
E nte rp riseP or tfo lioO ve rsi ght
E nte rp riseP or tfo lio
P la nni ng
M ark etR isk & Sco rin g
M od els
E nte rp rise
P or tfo lioM an ag em en t
T re asu ry
O pe rat ion s
O pe rat ion al
R iskM a nag em en t
R eg ula tor yC om pli an ce
G ui del ineC om p lian ce
M a rke t In fo rm atio n
(sw itc h) Op era tio n
Tra de r/B oo k
Ov ers igh t
M ar ketT rad ing
M ar ketEx ecu tio n
Pr og ramT rad ing
Au to ma tedT elle r
Cu sto m er C on tac tR ou tin g
Cu st om erSta tus
Cu sto m er C on tac tH an dle r
Ca ll Ce nt er(V RU )
Cu sto me rCo unt er/T elle r
Se lf S erv iceW e b
M ar ket Ass et/ Tr ustCu sto di al
S erv ice s
C lea rin g andSe ttle me nt
S ha reh ol derS erv ice s
F rau d/ AM LD ete cti on &
R es olu tio n
Cu sto m erA cc ou nti ng
Ov ers igh t
Ac cou ntRe con cil iat ion
Re wa rds
A dm ini str atio n
M ar ket As set
Va lua tio n & Pr icin g(M ar k t o M ar ket )
Po sit ion /B ala nc eM an ag em ent
C on su me rA cc oun tin g
Co rpo ra teA cc ou nti ng
Ca sh & C ur ren cy
Ha ndl ing
Inv est me nt
Fin an ceSer vic es
C on su me r
C red it Fac ilit yM a nag em en t
En titl em en t
Pr oce s sin g
Pa ym ent s
( In clF ee & Bill ing )
Ta xat ionAd mi nist rat ive
Se rvi ces
D epo sit o ry
R ece ipt s
S toc k L en din g
& R ep osMa rk et M a kin g
F und s/ Ma rk et
As setA dm ini str atio n
Un it T ru st
M ut ua l Fu nd
H ed ge Fu nd
In ve stm en tPo rtfo lio
M an ag em en t
In ves tm e ntP or tfo li o
Ad m inis tra tio n
In ve stm en tPo rtfo lio
Pla nn ing
P or tfo li oP erf orm an ce
A n aly si s
C ons um er
B an kin g
Tr ust
S erv ice s
Co ns um er
Len di ng
A u tho riz atio ns
( car ds)
e Tra din gP or tfol ioS erv ice s
Car ds
Fu lfill me nt
L ock - boxO per ati ons
C ons um er
Pr oc ess ingO ve rsig ht
B rok er edCo ns um er P ro du ct
C oo rd ina tio n
C he ckPr oc ess ing
F un ds Tr ans fer& Re mi tta nce
Ser vic es
Fi nan cia l
C ap tur e ( Ca rds )
M erc ha nt
Rel ati ons &Op era tio ns
R ea lEs tat e
Me rch an d iseFi nan ci ng
C or po rat e
P ro ces sin gO ve rsi gh t
S yn dic ateM ain ten an ce
& A dm in ist rati on
Co rpo ra teM &A & A dv iso ry
Ser vic es
T rad eF ina nc e S erv ice s
In ter na tio nalTr ad e
Ser vic es
Co rpo ra te
Len din g
B ank G ua ran tee s
C ashM ana ge me nt
Ser vic es
Pr im e Bro ke rag e
Ser vic es(Bu y S id e)
Inst ru me ntIss ua nce
D eb t/ Eq uity
I POPri vat eP lace m ent
F ina nci al Ma rke tA na lys is
Fi nan cia l
M ar ke tA na lys is
O ver sig ht
Q u ant ita tiveA na lys isS erv ice s
Ma rk et O rd er& Se rv ices
O ve rsi gh t
Tra de
Co nfi rm ati on& All oca tio n
Or der
M ana ge me nt
In ves tm ent /
Tra din gP oli cies & Pla nn in g
D eb t
Eq uit iesF X/ M M
D eri vat ive s &O ff -B ala nc e
sh ee t
C om mo di ties
Bu sin es s U nitT ax
Ad mi nis tra tion
F in anc ial
P la nni ng
Fin an ce & R iskM an age me nt
P lan nin g
Fin an ce & R iskM an age me ntO ve rsig ht
B usi nes s U ni tF in anc ial
Ad m inis tra tio n
Fin anc ial Co nt rol
& R epo rt ingO ve rsi ght
Bu sin es s U nit
A cc ou ntin g
B usi nes s U ni tF in anc ialO pe rat ion s
I nfo rm ati on D is sem in atio n
e -c ha nn el
P ro duc t
P er for ma nce O ver sig ht
Ac co un t Se rv ice s Pl ann ing
Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts
C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion
Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts
Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es
Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on
Business Analyst
Soluti on Archi tect
Data Modeler
Process Modeler
Project Manager
Information Framew ork (IFW)
Data M odels P rocess Models Services Models
Model Repository
R enovateRestru ct ure
Data Collection and Verif ication
Data Analysis
OpportunityI dentif ication
Planning and
Discovery
Pri oritizedRecomm en dations
Applic atio n Portfo lio Assessmen t
Client’s– Current Appli cation Portfolio – Business & IT Strategy – Techni cal Architecture & Standards– Current & Target Enterprise Architecture
Rational ize
Re prioritiz e
Relocate
inputs
2
PortfolioManagement & Transformati on
Framework for M anagem en t & Governan ce
Direction & Planning Design & Validation Construction Deploy & Manage
SOA Architecture
Process & Information Modeler
Legacy Assets AnalyzerApplication Portfolio Analyzer
Component Business Modeler
Runtime Environment
Candidate Service Model
Business Business Logic Logic
ServiceService
UI
IP
Data AccessI/O I/O
RoutinesRoutines
DatabaseDatabase
Web ServicesInterfaces
UIControlData
App Mngt.App Mngt.ServiceService
Rich ClientRich Client
UI ServicesUI Services
Workflow Bu siness Rules
Modernization Methods
Top Down Approach
Bottom Up Approach
Busin
ess Develo
pment
Finance & Risk Management
Business
Infrastructure
Production
Interaction
O perational
Services
C ust om erS ale s & Se rvi cin g
Pla nn ing
C ust om erSa les & S er vic ing
O ver sig ht
Em p loy eePa yro ll & T ax
Em pl oy eeBe nef its
A d min ist rat ion
W or kfo rc e
T rai nin g &De ve lop me nt
Em plo ye e
A sse ssm en ts(R ecr uit me nt)
E mp lo yee S tat us
& Ref ere nceInf orm a tion
E mp lo yee
Tra ve l &Exp en ses
Hu ma n
Re so urc esO ver sig ht
Hu ma n Res ou rce sPo lici es &
Pla nn ing
Em p loy ee A ssig nm en t &
Us ag e a nal ysi s
Wo rk er Q ual ific atio n
& C er tific ati onA llia nc es
Pla nn ing &A na lys is
A llia nc esO ver sig ht
A llia nc esA dm ini str atio n
B u sin ess Un it P lan ni ng
B us ine ss Un itA dm in istr ati on
Bu sin ess Un itO ve rsi gh t
Bus ine ss Str a teg y
& En ter pri se P lan nin g &
A na lys is
G en era l Le dg er
(F ina nc ial S ta tem e nts )
C or por ate
Leg alS erv ice s
Bu sin ess
Sy ste msPl ann ing
B usi nes s
S yst em sO v ers igh t
B usi nes s &Sys tem s
Ar ch itec tur e
S yst em sO pe rat ion s
Kn ow led geE xch an ge
Sy ste ms
D ev elo pm en t a nd De plo ym en t
P ro duc tio n
A ss ura nc e(H el p D esk )
B us ine ss
P oli cie s &P roc edu re s
In tell ect ual
P rop er tyMa int ena nc e
Au dit &
Le ga l Co m plia nc e
B usi nes s D ev elo pm en t
Po lic ies & P lan nin g
S eg me n t
P lan ni n g& An aly s is
M ark et &Co mp eti tor
A na lys is
Ma rke tR es ear ch
B usi nes s
D ev elo pm en tO ver sig ht
M ark et Re sea rch
M an ag em ent& O ver sig ht
P rod uc tD ep lo ym ent
O ver sig ht
P rod uc tPo rt foli o
P lan nin g
Pro du ct D eve lo pm ent
P ro du ct D es ignO ver sig ht
Pro du ctB un dli n g
P rod uc tD ep lo ym ent
F un d/ Ma rk et
A ss et P lan ni ng& D eve lop m ent
Fun d & D eb t/E qu ity
In str um e ntO ve rsig h t
Cu st om er
P ort fol io P lan nin g
A cq ui siti on
P lan nin g ( Ad v/ Ext /In t)
C am pa ig nO ve rsig h t
( Ad v/ Ext /In t)
Cu st om erB eha vio rM od elin g
A dv er tisi ng
E xec ut io n
E xte rn a l C am pa ig nE xec ut io n
Cu st om erRe fer en ceInfo rm at ion
Cu st om erP ort fol io
O ver sig ht
C or po rat e Re lati on s
Po lici es &Pla nn ing
Co rpo rat eR ela tio nsh ip
M an age m ent
C or por ateR ela tio ns hip
A dm inis tra tio n
Co rpo rat e& Ins titu tio na l
Co m mu nic ati ons
S ta keh old erIn ve stm en t
R el atio ns
E xt ern al ( Inv est or)
R el atio ns
In te rna l
C am pa ignE xec uti on
S ale s
Su pp ortA dm in istr ati on
P ro duc t/ Sal es
Inv en tor yD ist rib uti on
C us tom e r
Rev iew s, Su rve ys& Re sea rc h
T ra ini ng &
A w are ne ss
Fa cili tiesM a int ena nc e
& O pe rat ion s
Fix ed As setReg ist er
Fa cil ityA dm ini str atio n
F ac iliti es &
P ro cu rem en tP ol icie s &
Pla nn ing
P ro cur em en t
Fac ilit ies &P ro cur em en t
Ov er sig ht
C us tom e rA gre em en ts
C us tom erCo nt act /E ven t
H ist ory
C us tom erCr edi t R atin g
E xe cut ion
C as e & Ex cep tio nH an dlin g
Ag re em ent &Re lat ion sh ip
O ve rsi gh t
C ust om erTra ns act ion
Co nso lid ato r
E ntit lem en t& Sal es
C us tom erRe lat ion sh ip
Ma na ge me nt
B rok er edP ro du ct
S ale s
U nde rw riti ng
Co rre spo nd entB an k
Ad min ist rat ion
Co rre sp ond en tP lan ni ng &O ve rsig ht
Bra nc h
N on - ca shI nve nto ry
Ad m inis tra tio n
C ha nn el O pe rat ion s
Net wo rkO ve rsi ght
O per ati on al
Ser vic esO ver sig ht
F ail sH and lin g
Op era tio ns Pla nn ing
C ou nte rpa rty
Ad m inis tra tio n
Ma rk etD ata /F eed
O pe rat ion
M ar ket A sse tM ai nte na nce
(C or por ate Ev ent s)
Re fer enc e a nd
Dir ect or y D ataM ain ten an ce
M ark et
In fo rm atio nM ain ten an ce
Ex ter nal Da ta
(IP ) P lan nin g &A sse ssm e nt
In for ma tio n
Pro vid er O ver sig ht &
Ad mi nist rat ion
A ge nc y / Br ok erCo mm iss ion s
Ad mi nis tra tion
Ag en cy &Br ok er
Ov er sigh t
Pro du cti on
Pla nn ing &An aly sis
Pr od uct ionO ve rsig ht
Co rr esp on den ce(in cl. sta tem en ts)
D oc um en tM a nag em en t
& A rch iv e
W ir e R oo m
F ina nci a l
O p era tio ns(A /C Re ce iva ble )
C oll ate ra lAd mi nis tra tio n
C ol lec tio ns& R eco ve ry
Cr edi t/M ar ginP oli cy & P lan nin g
Cr edi t/M ar gin
O ve rsig ht
M ark et
R eg ula tor yRe lati on s
A dm ini str atio n
E nte rp rise
P or tfo lioT ra cki ng
C ash F low /
M atu rity L add erM ain ten an ce
A sse t
S ecu rit iza tio n
E nte rp riseP or tfo lioO ve rsi ght
E nte rp riseP or tfo lio
P la nni ng
M ark etR isk & Sco rin g
M od els
E nte rp rise
P or tfo lioM an ag em en t
T re asu ry
O pe rat ion s
O pe rat ion al
R iskM a nag em en t
R eg ula tor yC om pli an ce
G ui del ineC om p lian ce
M a rke t In fo rm atio n
(sw itc h) Op era tio n
Tra de r/B oo k
Ov ers igh t
M ar ketT rad ing
M ar ketEx ecu tio n
Pr og ramT rad ing
Au to ma tedT elle r
Cu sto m er C on tac tR ou tin g
Cu st om erSta tus
Cu sto m er C on tac tH an dle r
Ca ll Ce nt er(V RU )
Cu sto me rCo unt er/T elle r
Se lf S erv iceW e b
M ar ket Ass et/ Tr ustCu sto di al
S erv ice s
C lea rin g andSe ttle me nt
S ha reh ol derS erv ice s
F rau d/ AM LD ete cti on &
R es olu tio n
Cu sto m erA cc ou nti ng
Ov ers igh t
Ac cou ntRe con cil iat ion
Re wa rds
A dm ini str atio n
M ar ket As set
Va lua tio n & Pr icin g(M ar k t o M ar ket )
Po sit ion /B ala nc eM an ag em ent
C on su me rA cc oun tin g
Co rpo ra teA cc ou nti ng
Ca sh & C ur ren cy
Ha ndl ing
Inv est me nt
Fin an ceSer vic es
C on su me r
C red it Fac ilit yM a nag em en t
En titl em en t
Pr oce s sin g
Pa ym ent s
( In clF ee & Bill ing )
Ta xat ionAd mi nist rat ive
Se rvi ces
D epo sit o ry
R ece ipt s
S toc k L en din g
& R ep osMa rk et M a kin g
F und s/ Ma rk et
As setA dm ini str atio n
Un it T ru st
M ut ua l Fu nd
H ed ge Fu nd
In ve stm en tPo rtfo lio
M an ag em en t
In ves tm e ntP or tfo li o
Ad m inis tra tio n
In ve stm en tPo rtfo lio
Pla nn ing
P or tfo li oP erf orm an ce
A n aly si s
C ons um er
B an kin g
Tr ust
S erv ice s
Co ns um er
Len di ng
A u tho riz atio ns
( car ds)
e Tra din gP or tfol ioS erv ice s
Car ds
Fu lfill me nt
L ock - boxO per ati ons
C ons um er
Pr oc ess ingO ve rsig ht
B rok er edCo ns um er P ro du ct
C oo rd ina tio n
C he ckPr oc ess ing
F un ds Tr ans fer& Re mi tta nce
Ser vic es
Fi nan cia l
C ap tur e ( Ca rds )
M erc ha nt
Rel ati ons &Op era tio ns
R ea lEs tat e
Me rch an d iseFi nan ci ng
C or po rat e
P ro ces sin gO ve rsi gh t
S yn dic ateM ain ten an ce
& A dm in ist rati on
Co rpo ra teM &A & A dv iso ry
Ser vic es
T rad eF ina nc e S erv ice s
In ter na tio nalTr ad e
Ser vic es
Co rpo ra te
Len din g
B ank G ua ran tee s
C ashM ana ge me nt
Ser vic es
Pr im e Bro ke rag e
Ser vic es(Bu y S id e)
Inst ru me ntIss ua nce
D eb t/ Eq uity
I POPri vat eP lace m ent
F ina nci al Ma rke tA na lys is
Fi nan cia l
M ar ke tA na lys is
O ver sig ht
Q u ant ita tiveA na lys isS erv ice s
Ma rk et O rd er& Se rv ices
O ve rsi gh t
Tra de
Co nfi rm ati on& All oca tio n
Or der
M ana ge me nt
In ves tm ent /
Tra din gP oli cies & Pla nn in g
D eb t
Eq uit iesF X/ M M
D eri vat ive s &O ff -B ala nc e
sh ee t
C om mo di ties
Bu sin es s U nitT ax
Ad mi nis tra tion
F in anc ial
P la nni ng
Fin an ce & R iskM an age me nt
P lan nin g
Fin an ce & R iskM an age me ntO ve rsig ht
B usi nes s U ni tF in anc ial
Ad m inis tra tio n
Fin anc ial Co nt rol
& R epo rt ingO ve rsi ght
Bu sin es s U nit
A cc ou ntin g
B usi nes s U ni tF in anc ialO pe rat ion s
I nfo rm ati on D is sem in atio n
e -c ha nn el
P ro duc t
P er for ma nce O ver sig ht
Ac co un t Se rv ice s Pl ann ing
Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts
C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion
Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts
Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es
Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on
Busin
ess Develo
pment
Finance & Risk Management
Business
Infrastructure
Production
Interaction
O perational
Services
C ust om erS ale s & Se rvi cin g
Pla nn ing
C ust om erSa les & S er vic ing
O ver sig ht
Em p loy eePa yro ll & T ax
Em pl oy eeBe nef its
A d min ist rat ion
W or kfo rc e
T rai nin g &De ve lop me nt
Em plo ye e
A sse ssm en ts(R ecr uit me nt)
E mp lo yee S tat us
& Ref ere nceInf orm a tion
E mp lo yee
Tra ve l &Exp en ses
Hu ma n
Re so urc esO ver sig ht
Hu ma n Res ou rce sPo lici es &
Pla nn ing
Em p loy ee A ssig nm en t &
Us ag e a nal ysi s
Wo rk er Q ual ific atio n
& C er tific ati onA llia nc es
Pla nn ing &A na lys is
A llia nc esO ver sig ht
A llia nc esA dm ini str atio n
B u sin ess Un it P lan ni ng
B us ine ss Un itA dm in istr ati on
Bu sin ess Un itO ve rsi gh t
Bus ine ss Str a teg y
& En ter pri se P lan nin g &
A na lys is
G en era l Le dg er
(F ina nc ial S ta tem e nts )
C or por ate
Leg alS erv ice s
Bu sin ess
Sy ste msPl ann ing
B usi nes s
S yst em sO v ers igh t
B usi nes s &Sys tem s
Ar ch itec tur e
S yst em sO pe rat ion s
Kn ow led geE xch an ge
Sy ste ms
D ev elo pm en t a nd De plo ym en t
P ro duc tio n
A ss ura nc e(H el p D esk )
B us ine ss
P oli cie s &P roc edu re s
In tell ect ual
P rop er tyMa int ena nc e
Au dit &
Le ga l Co m plia nc e
B usi nes s D ev elo pm en t
Po lic ies & P lan nin g
S eg me n t
P lan ni n g& An aly s is
M ark et &Co mp eti tor
A na lys is
Ma rke tR es ear ch
B usi nes s
D ev elo pm en tO ver sig ht
M ark et Re sea rch
M an ag em ent& O ver sig ht
P rod uc tD ep lo ym ent
O ver sig ht
P rod uc tPo rt foli o
P lan nin g
Pro du ct D eve lo pm ent
P ro du ct D es ignO ver sig ht
Pro du ctB un dli n g
P rod uc tD ep lo ym ent
F un d/ Ma rk et
A ss et P lan ni ng& D eve lop m ent
Fun d & D eb t/E qu ity
In str um e ntO ve rsig h t
Cu st om er
P ort fol io P lan nin g
A cq ui siti on
P lan nin g ( Ad v/ Ext /In t)
C am pa ig nO ve rsig h t
( Ad v/ Ext /In t)
Cu st om erB eha vio rM od elin g
A dv er tisi ng
E xec ut io n
E xte rn a l C am pa ig nE xec ut io n
Cu st om erRe fer en ceInfo rm at ion
Cu st om erP ort fol io
O ver sig ht
C or po rat e Re lati on s
Po lici es &Pla nn ing
Co rpo rat eR ela tio nsh ip
M an age m ent
C or por ateR ela tio ns hip
A dm inis tra tio n
Co rpo rat e& Ins titu tio na l
Co m mu nic ati ons
S ta keh old erIn ve stm en t
R el atio ns
E xt ern al ( Inv est or)
R el atio ns
In te rna l
C am pa ignE xec uti on
S ale s
Su pp ortA dm in istr ati on
P ro duc t/ Sal es
Inv en tor yD ist rib uti on
C us tom e r
Rev iew s, Su rve ys& Re sea rc h
T ra ini ng &
A w are ne ss
Fa cili tiesM a int ena nc e
& O pe rat ion s
Fix ed As setReg ist er
Fa cil ityA dm ini str atio n
F ac iliti es &
P ro cu rem en tP ol icie s &
Pla nn ing
P ro cur em en t
Fac ilit ies &P ro cur em en t
Ov er sig ht
C us tom e rA gre em en ts
C us tom erCo nt act /E ven t
H ist ory
C us tom erCr edi t R atin g
E xe cut ion
C as e & Ex cep tio nH an dlin g
Ag re em ent &Re lat ion sh ip
O ve rsi gh t
C ust om erTra ns act ion
Co nso lid ato r
E ntit lem en t& Sal es
C us tom erRe lat ion sh ip
Ma na ge me nt
B rok er edP ro du ct
S ale s
U nde rw riti ng
Co rre spo nd entB an k
Ad min ist rat ion
Co rre sp ond en tP lan ni ng &O ve rsig ht
Bra nc h
N on - ca shI nve nto ry
Ad m inis tra tio n
C ha nn el O pe rat ion s
Net wo rkO ve rsi ght
O per ati on al
Ser vic esO ver sig ht
F ail sH and lin g
Op era tio ns Pla nn ing
C ou nte rpa rty
Ad m inis tra tio n
Ma rk etD ata /F eed
O pe rat ion
M ar ket A sse tM ai nte na nce
(C or por ate Ev ent s)
Re fer enc e a nd
Dir ect or y D ataM ain ten an ce
M ark et
In fo rm atio nM ain ten an ce
Ex ter nal Da ta
(IP ) P lan nin g &A sse ssm e nt
In for ma tio n
Pro vid er O ver sig ht &
Ad mi nist rat ion
A ge nc y / Br ok erCo mm iss ion s
Ad mi nis tra tion
Ag en cy &Br ok er
Ov er sigh t
Pro du cti on
Pla nn ing &An aly sis
Pr od uct ionO ve rsig ht
Co rr esp on den ce(in cl. sta tem en ts)
D oc um en tM a nag em en t
& A rch iv e
W ir e R oo m
F ina nci a l
O p era tio ns(A /C Re ce iva ble )
C oll ate ra lAd mi nis tra tio n
C ol lec tio ns& R eco ve ry
Cr edi t/M ar ginP oli cy & P lan nin g
Cr edi t/M ar gin
O ve rsig ht
M ark et
R eg ula tor yRe lati on s
A dm ini str atio n
E nte rp rise
P or tfo lioT ra cki ng
C ash F low /
M atu rity L add erM ain ten an ce
A sse t
S ecu rit iza tio n
E nte rp riseP or tfo lioO ve rsi ght
E nte rp riseP or tfo lio
P la nni ng
M ark etR isk & Sco rin g
M od els
E nte rp rise
P or tfo lioM an ag em en t
T re asu ry
O pe rat ion s
O pe rat ion al
R iskM a nag em en t
R eg ula tor yC om pli an ce
G ui del ineC om p lian ce
M a rke t In fo rm atio n
(sw itc h) Op era tio n
Tra de r/B oo k
Ov ers igh t
M ar ketT rad ing
M ar ketEx ecu tio n
Pr og ramT rad ing
Au to ma tedT elle r
Cu sto m er C on tac tR ou tin g
Cu st om erSta tus
Cu sto m er C on tac tH an dle r
Ca ll Ce nt er(V RU )
Cu sto me rCo unt er/T elle r
Se lf S erv iceW e b
M ar ket Ass et/ Tr ustCu sto di al
S erv ice s
C lea rin g andSe ttle me nt
S ha reh ol derS erv ice s
F rau d/ AM LD ete cti on &
R es olu tio n
Cu sto m erA cc ou nti ng
Ov ers igh t
Ac cou ntRe con cil iat ion
Re wa rds
A dm ini str atio n
M ar ket As set
Va lua tio n & Pr icin g(M ar k t o M ar ket )
Po sit ion /B ala nc eM an ag em ent
C on su me rA cc oun tin g
Co rpo ra teA cc ou nti ng
Ca sh & C ur ren cy
Ha ndl ing
Inv est me nt
Fin an ceSer vic es
C on su me r
C red it Fac ilit yM a nag em en t
En titl em en t
Pr oce s sin g
Pa ym ent s
( In clF ee & Bill ing )
Ta xat ionAd mi nist rat ive
Se rvi ces
D epo sit o ry
R ece ipt s
S toc k L en din g
& R ep osMa rk et M a kin g
F und s/ Ma rk et
As setA dm ini str atio n
Un it T ru st
M ut ua l Fu nd
H ed ge Fu nd
In ve stm en tPo rtfo lio
M an ag em en t
In ves tm e ntP or tfo li o
Ad m inis tra tio n
In ve stm en tPo rtfo lio
Pla nn ing
P or tfo li oP erf orm an ce
A n aly si s
C ons um er
B an kin g
Tr ust
S erv ice s
Co ns um er
Len di ng
A u tho riz atio ns
( car ds)
e Tra din gP or tfol ioS erv ice s
Car ds
Fu lfill me nt
L ock - boxO per ati ons
C ons um er
Pr oc ess ingO ve rsig ht
B rok er edCo ns um er P ro du ct
C oo rd ina tio n
C he ckPr oc ess ing
F un ds Tr ans fer& Re mi tta nce
Ser vic es
Fi nan cia l
C ap tur e ( Ca rds )
M erc ha nt
Rel ati ons &Op era tio ns
R ea lEs tat e
Me rch an d iseFi nan ci ng
C or po rat e
P ro ces sin gO ve rsi gh t
S yn dic ateM ain ten an ce
& A dm in ist rati on
Co rpo ra teM &A & A dv iso ry
Ser vic es
T rad eF ina nc e S erv ice s
In ter na tio nalTr ad e
Ser vic es
Co rpo ra te
Len din g
B ank G ua ran tee s
C ashM ana ge me nt
Ser vic es
Pr im e Bro ke rag e
Ser vic es(Bu y S id e)
Inst ru me ntIss ua nce
D eb t/ Eq uity
I POPri vat eP lace m ent
F ina nci al Ma rke tA na lys is
Fi nan cia l
M ar ke tA na lys is
O ver sig ht
Q u ant ita tiveA na lys isS erv ice s
Ma rk et O rd er& Se rv ices
O ve rsi gh t
Tra de
Co nfi rm ati on& All oca tio n
Or der
M ana ge me nt
In ves tm ent /
Tra din gP oli cies & Pla nn in g
D eb t
Eq uit iesF X/ M M
D eri vat ive s &O ff -B ala nc e
sh ee t
C om mo di ties
Bu sin es s U nitT ax
Ad mi nis tra tion
F in anc ial
P la nni ng
Fin an ce & R iskM an age me nt
P lan nin g
Fin an ce & R iskM an age me ntO ve rsig ht
B usi nes s U ni tF in anc ial
Ad m inis tra tio n
Fin anc ial Co nt rol
& R epo rt ingO ve rsi ght
Bu sin es s U nit
A cc ou ntin g
B usi nes s U ni tF in anc ialO pe rat ion s
I nfo rm ati on D is sem in atio n
e -c ha nn el
P ro duc t
P er for ma nce O ver sig ht
Ac co un t Se rv ice s Pl ann ing
Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts
C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion
Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts
Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es
Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on
Business Analyst
Soluti on Archi tect
Data Modeler
Process Modeler
Project Manager
Information Framew ork (IFW)
Data M odels P rocess Models Services Models
Model Repository
R enovateRestru ct ure
Data Collection and Verif ication
Data Analysis
OpportunityI dentif ication
Planning and
Discovery
Pri oritizedRecomm en dations
Applic atio n Portfo lio Assessmen t
Client’s– Current Appli cation Portfolio – Business & IT Strategy – Techni cal Architecture & Standards– Current & Target Enterprise Architecture
Rational ize
Re prioritiz e
Relocate
inputs
2
PortfolioManagement & Transformati on
Framework for M anagem en t & Governan ce
Direction & Planning Design & Validation Construction Deploy & Manage
SOA Architecture
Process & Information Modeler
Legacy Assets AnalyzerApplication Portfolio Analyzer
Component Business Modeler
Runtime Environment
Candidate Service Model
Business Business Logic Logic
ServiceService
UI
IP
Data AccessI/O I/O
RoutinesRoutines
DatabaseDatabase
Web ServicesInterfaces
UIControlData
App Mngt.App Mngt.ServiceService
Rich ClientRich Client
UI ServicesUI Services
Workflow Bu siness Rules
Modernization Methods
Top Down Approach
Bottom Up Approach
Renovated legacy applications in new environment
Busin
ess D
evelop
ment
Finance & Risk Management
B usinessInfrastructure
Production
Interaction
O perationalServices
C ustom erS ale s & Serv icing
P la nning
Cu stom erSa les & Servicing
O versig ht
Em ployeeP ayro ll & Tax
Em p loy eeBe nefits
A dm inistra tion
W orkforceT rain in g &D evelopm en t
E mp lo yeeA ssessm en ts(Re cruitm en t)
Em p loy ee Statu s& Re feren ceIn fo rm atio n
Em ploye eT ravel &Ex penses
H um an Re so urcesO versight
H um an R esourcesP olicies &Planning
Em ploy ee A ssign m ent & U sage an aly sis
W orker Q ua lification& C ertificatio n
A lliance sP lan ning &An aly sis
A lliance sO versig ht
A lliance sA dm inistration
Business Un it Plann ing
Bu sin ess U nitA dm inistration
B usiness Un itO versight
B usiness S tra teg y& E nterprise Planning & A nalysis
G eneral Ledg er(Fin ancial Statem ents)
Co rporateL egalServices
Bu sine ss Sy stem sPlann in g
B usin ess System sO versig ht
Bu siness &System s
Arch itecture
System sO perations
Kn ow led geE xchan ge
Sy stem s D evelop m ent and
D eploy me nt
Pro duction A ssuran ce(H elp D esk)
B usiness P olicies &P roced ures
In tellectualPro perty
M aintenan ce
A udit &Leg al
C om plia nce
B usiness D evelop me ntPo licies & P la nning
Segm en t Plann ing& A nalysis
M ark et &C om petitorAn alysis
M arketResearch
B usiness D evelop me ntO versight
M arket ResearchM anag em ent& O versigh t
Pro ductDe plo ym entO versight
Pro ductP ortfo lio P la nning
P rodu ct Dev elo pm ent
P ro duc t D esig nO versight
P rodu ctBun dlin g
Pro ductDe plo ym ent
Fun d/ M arket Asset Plann ing& D evelopm en t
F und & D ebt/Eq uityIn stru m entO versigh t
C ustom erPortfolio P la nning
Acq uisitio nP la nning
(Ad v/Ex t/ In t)
C am paignO versigh t
(Ad v/Ex t/ In t)
C ustom erB ehav io rM o delin g
A dv ertisin gE xecution
External C am paignE xecution
C ustom erR eferen ceInform atio n
C ustom erPortfolioO versight
C orp orate R ela tion sP olicies &P la nning
Co rporateRelatio nshipM a nage me nt
C orp orateR elation shipA dm inistration
Co rporate& In stitutiona l
C om m un ic ation s
Stakeh old erInvestm entRe lations
Ex tern al (Investo r) Re lations
Intern al Ca m paignEx ecutio n
SalesS upp ort
A dm in istration
P rodu ct/ SalesIn ventory
D istribu tion
C ustom erR eview s, S urveys
& R esearch
T ra in ing &A wa reness
FacilitiesM ain te nance& O p eratio ns
Fixed A ssetReg ister
Fa cilityA dm inistra tion
Facilities &P rocu re me ntPo licie s & P la nning
P rocu re me nt
F acilities &P rocu re me ntO versight
C ustom erA greem ents
Custo me rCo ntact/E vent
History
Custo me rCred it RatingE xecution
C ase & E xceptionH and ling
A gree me nt &Relatio nshipO versight
Cu sto m erT ransaction C onso lidator
En titlem ent& Sales
Custo me rR elation sh ipM ana gem ent
Bro keredProd uctSa les
U nd erwritin g
Co rresp ond entBank
Ad ministratio n
C orrespo nden tP lan ning &O versig ht
B ranch
No n-cashIn ventory
A dm in istration
C hann el O perations
N etwo rkOv ersigh t
Op eratio nalServicesO versig ht
F ailsH and ling
O peration s P lan ning
C ou nterpartyAd m in istratio n
M arketD ata/FeedO pera tion
M arket AssetM aintenan ce(C orpo rate
Even ts)Re feren ce a ndD irectory D ataM ain tenan ce
M a rketInform atio nM ain tenan ce
External D ata (IP) Planning &A ssessm ent
In fo rm ation P rovider O versig ht &
A dm inistration
Ag ency / B rokerCo m m issions A dm in istration
Ag ency &B ro kerOv ersigh t
Pro ductionPlan nin g &A na ly sis
Prod uctionO v ersigh t
C orrespo nden ce(inc l. statem en ts)
D ocu m entM ana gem ent& Arch ive
W ire Roo m
F in ancial O perations
(A /C Receivab le)
C ollateralAd m in istratio n
Co llectio ns& Reco very
C redit/ M arginP olicy & P lan ning
C redit/ M arginO versight
M arket R egu latoryR elation s
A dm inistra tion
En terprisePo rtfolioTrack in g
C ash Flow /M aturity L adderM ain tenanc e
A ssetSecu ritizatio n
En terprisePo rtfolioO versigh t
En terprisePortfolio Plann ing
M a rketRisk & Scoring
M o dels
En terprisePo rtfolio
M anag em ent
Treasu ry O peratio ns
O perationa lRisk
M a nage me nt
R egu latoryC om plia nce
Gu ide lineC om pliance
M arket Inform ation(switch) O peratio n
Trad er/B ookOv ersigh t
M arketTrading
M arketE xecution
Prog ramT rading
A utom atedTeller
Cu sto m er C ontactRo uting
C ustom erStatus
Cu sto m er C ontactH andler
C all Cen ter(V R U)
C ustom erC oun ter/Teller
Self Se rv iceW eb
M arket Asset/T rustC ustod ial Services
C learing an dSettlem ent
S hareho ld erServices
Frau d/A M LD etection & Reso lu tion
C ustom erA ccoun ting O versight
Acco untReco nciliatio n
Re ward sAd m in istratio n
M arket A ssetV aluation & Pricing(M ark to M arket)
P osition /B alan ceM anag em ent
C onsu m erA cco unting
Co rporateA ccou ntin g
C ash & C urrencyH and ling
Inv estm en tFinan ceServices
C onsu m erC redit FacilityM anag em ent
En title me ntP rocessing
Pay m ents (InclFee & Billing)
T axationA dm inistra tive
Services
D epositoryR eceipts
Stock L ending& R epos
M arket M aking
Fun ds/M ark et Asset
Ad m in istratio n
U nit T rust
M utua l Fun d
H edg e F und
In vestme ntPortfolio
M anag em ent
Investm entP ortfo lio
A dm in istration
In vestme ntPortfolioPlanning
P ortfo lioP erfo rma nceA na lysis
Co nsum erBan king
TrustServ ices
C onsum erLen ding
A utho riza tion s(card s)
eTrad in gPo rtfolioServ ices
Ca rdsF ulfillm ent
Lo ck-boxO p eratio ns
Co nsum erProcessingO versight
B rokeredC on sum er Pro duct
C oord in atio n
Ch eckProcessing
Fund s T ransfer& Rem ittan ce
Services
Finan cialCa pture (C ards)
M ercha ntR elations &O pera tion s
RealEstate
M erch and iseFin ancing
Co rporateProcessingO versight
Synd ica teM aintena nce
& A dm in istration
C orpo ra teM &A & Ad viso ry
Se rv ices
Tra deFin ance Serv ices
In ternatio nalT radeSe rv ices
C orpo ra teLe nding
B ank G uara ntees
C ashM a nage me nt
Services
Prim e B rokerag eSe rv ices(Bu y Sid e)
In stru m entIssu ance
D ebt/ Equity
IP OPrivateP la cem ent
Finan cia l M arketA na ly sis
Fin ancial M arketA na ly sisO versig ht
Q ua ntitativeA na ly sisServices
M arket Ord er& ServicesO versig ht
Trad eCo nfirm ation& A llo catio n
O rd erM an agem en t
Investm en t/T rading
Policies & Plan nin g
D ebt
E quitiesFX /M M
D erivativ es &O ff-Ba lan ce
sh eet
C om m od ities
Bu sin ess U nitTax
A dm inistration
Financ ialPlann in g
Fina nce & RiskM an agem en tP lan ning
Fina nce & RiskM an agem en tO versight
Business U nitFinanc ial
Ad m in istratio n
Fin ancial C on tro l& Repo rtingO v ersigh t
Bu sin ess U nitA ccoun ting
Business U nitFinanc ialO perations
Inform ation D issem ination
e-chan nel
Pro duct Perform ance O versight
A ccou nt Servic es P la nning
D irec t Contr ol E xecute In st ant i ated C ompo nents
Co mponent s respon sible for providin g strat egy, planning & direction
Com ponents responsib le for monito ring and exercising co ntrol over execut e compon ents
Comp onents th at execute to p roduce o utcome of business services
Execu te compo nents that behave similar ly in different instan tiation
Busin
ess D
evelop
ment
Finance & Risk Management
B usinessInfrastructure
Production
Interaction
O perationalServices
C ustom erS ale s & Serv icing
P la nning
Cu stom erSa les & Servicing
O versig ht
Em ployeeP ayro ll & Tax
Em p loy eeBe nefits
A dm inistra tion
W orkforceT rain in g &D evelopm en t
E mp lo yeeA ssessm en ts(Re cruitm en t)
Em p loy ee Statu s& Re feren ceIn fo rm atio n
Em ploye eT ravel &Ex penses
H um an Re so urcesO versight
H um an R esourcesP olicies &Planning
Em ploy ee A ssign m ent & U sage an aly sis
W orker Q ua lification& C ertificatio n
A lliance sP lan ning &An aly sis
A lliance sO versig ht
A lliance sA dm inistration
Business Un it Plann ing
Bu sin ess U nitA dm inistration
B usiness Un itO versight
B usiness S tra teg y& E nterprise Planning & A nalysis
G eneral Ledg er(Fin ancial Statem ents)
Co rporateL egalServices
Bu sine ss Sy stem sPlann in g
B usin ess System sO versig ht
Bu siness &System s
Arch itecture
System sO perations
Kn ow led geE xchan ge
Sy stem s D evelop m ent and
D eploy me nt
Pro duction A ssuran ce(H elp D esk)
B usiness P olicies &P roced ures
In tellectualPro perty
M aintenan ce
A udit &Leg al
C om plia nce
B usiness D evelop me ntPo licies & P la nning
Segm en t Plann ing& A nalysis
M ark et &C om petitorAn alysis
M arketResearch
B usiness D evelop me ntO versight
M arket ResearchM anag em ent& O versigh t
Pro ductDe plo ym entO versight
Pro ductP ortfo lio P la nning
P rodu ct Dev elo pm ent
P ro duc t D esig nO versight
P rodu ctBun dlin g
Pro ductDe plo ym ent
Fun d/ M arket Asset Plann ing& D evelopm en t
F und & D ebt/Eq uityIn stru m entO versigh t
C ustom erPortfolio P la nning
Acq uisitio nP la nning
(Ad v/Ex t/ In t)
C am paignO versigh t
(Ad v/Ex t/ In t)
C ustom erB ehav io rM o delin g
A dv ertisin gE xecution
External C am paignE xecution
C ustom erR eferen ceInform atio n
C ustom erPortfolioO versight
C orp orate R ela tion sP olicies &P la nning
Co rporateRelatio nshipM a nage me nt
C orp orateR elation shipA dm inistration
Co rporate& In stitutiona l
C om m un ic ation s
Stakeh old erInvestm entRe lations
Ex tern al (Investo r) Re lations
Intern al Ca m paignEx ecutio n
SalesS upp ort
A dm in istration
P rodu ct/ SalesIn ventory
D istribu tion
C ustom erR eview s, S urveys
& R esearch
T ra in ing &A wa reness
FacilitiesM ain te nance& O p eratio ns
Fixed A ssetReg ister
Fa cilityA dm inistra tion
Facilities &P rocu re me ntPo licie s & P la nning
P rocu re me nt
F acilities &P rocu re me ntO versight
C ustom erA greem ents
Custo me rCo ntact/E vent
History
Custo me rCred it RatingE xecution
C ase & E xceptionH and ling
A gree me nt &Relatio nshipO versight
Cu sto m erT ransaction C onso lidator
En titlem ent& Sales
Custo me rR elation sh ipM ana gem ent
Bro keredProd uctSa les
U nd erwritin g
Co rresp ond entBank
Ad ministratio n
C orrespo nden tP lan ning &O versig ht
B ranch
No n-cashIn ventory
A dm in istration
C hann el O perations
N etwo rkOv ersigh t
Op eratio nalServicesO versig ht
F ailsH and ling
O peration s P lan ning
C ou nterpartyAd m in istratio n
M arketD ata/FeedO pera tion
M arket AssetM aintenan ce(C orpo rate
Even ts)Re feren ce a ndD irectory D ataM ain tenan ce
M a rketInform atio nM ain tenan ce
External D ata (IP) Planning &A ssessm ent
In fo rm ation P rovider O versig ht &
A dm inistration
Ag ency / B rokerCo m m issions A dm in istration
Ag ency &B ro kerOv ersigh t
Pro ductionPlan nin g &A na ly sis
Prod uctionO v ersigh t
C orrespo nden ce(inc l. statem en ts)
D ocu m entM ana gem ent& Arch ive
W ire Roo m
F in ancial O perations
(A /C Receivab le)
C ollateralAd m in istratio n
Co llectio ns& Reco very
C redit/ M arginP olicy & P lan ning
C redit/ M arginO versight
M arket R egu latoryR elation s
A dm inistra tion
En terprisePo rtfolioTrack in g
C ash Flow /M aturity L adderM ain tenanc e
A ssetSecu ritizatio n
En terprisePo rtfolioO versigh t
En terprisePortfolio Plann ing
M a rketRisk & Scoring
M o dels
En terprisePo rtfolio
M anag em ent
Treasu ry O peratio ns
O perationa lRisk
M a nage me nt
R egu latoryC om plia nce
Gu ide lineC om pliance
M arket Inform ation(switch) O peratio n
Trad er/B ookOv ersigh t
M arketTrading
M arketE xecution
Prog ramT rading
A utom atedTeller
Cu sto m er C ontactRo uting
C ustom erStatus
Cu sto m er C ontactH andler
C all Cen ter(V R U)
C ustom erC oun ter/Teller
Self Se rv iceW eb
M arket Asset/T rustC ustod ial Services
C learing an dSettlem ent
S hareho ld erServices
Frau d/A M LD etection & Reso lu tion
C ustom erA ccoun ting O versight
Acco untReco nciliatio n
Re ward sAd m in istratio n
M arket A ssetV aluation & Pricing(M ark to M arket)
P osition /B alan ceM anag em ent
C onsu m erA cco unting
Co rporateA ccou ntin g
C ash & C urrencyH and ling
Inv estm en tFinan ceServices
C onsu m erC redit FacilityM anag em ent
En title me ntP rocessing
Pay m ents (InclFee & Billing)
T axationA dm inistra tive
Services
D epositoryR eceipts
Stock L ending& R epos
M arket M aking
Fun ds/M ark et Asset
Ad m in istratio n
U nit T rust
M utua l Fun d
H edg e F und
In vestme ntPortfolio
M anag em ent
Investm entP ortfo lio
A dm in istration
In vestme ntPortfolioPlanning
P ortfo lioP erfo rma nceA na lysis
Co nsum erBan king
TrustServ ices
C onsum erLen ding
A utho riza tion s(card s)
eTrad in gPo rtfolioServ ices
Ca rdsF ulfillm ent
Lo ck-boxO p eratio ns
Co nsum erProcessingO versight
B rokeredC on sum er Pro duct
C oord in atio n
Ch eckProcessing
Fund s T ransfer& Rem ittan ce
Services
Finan cialCa pture (C ards)
M ercha ntR elations &O pera tion s
RealEstate
M erch and iseFin ancing
Co rporateProcessingO versight
Synd ica teM aintena nce
& A dm in istration
C orpo ra teM &A & Ad viso ry
Se rv ices
Tra deFin ance Serv ices
In ternatio nalT radeSe rv ices
C orpo ra teLe nding
B ank G uara ntees
C ashM a nage me nt
Services
Prim e B rokerag eSe rv ices(Bu y Sid e)
In stru m entIssu ance
D ebt/ Equity
IP OPrivateP la cem ent
Finan cia l M arketA na ly sis
Fin ancial M arketA na ly sisO versig ht
Q ua ntitativeA na ly sisServices
M arket Ord er& ServicesO versig ht
Trad eCo nfirm ation& A llo catio n
O rd erM an agem en t
Investm en t/T rading
Policies & Plan nin g
D ebt
E quitiesFX /M M
D erivativ es &O ff-Ba lan ce
sh eet
C om m od ities
Bu sin ess U nitTax
A dm inistration
Financ ialPlann in g
Fina nce & RiskM an agem en tP lan ning
Fina nce & RiskM an agem en tO versight
Business U nitFinanc ial
Ad m in istratio n
Fin ancial C on tro l& Repo rtingO v ersigh t
Bu sin ess U nitA ccoun ting
Business U nitFinanc ialO perations
Inform ation D issem ination
e-chan nel
Pro duct Perform ance O versight
A ccou nt Servic es P la nning
D irec t Contr ol E xecute In st ant i ated C ompo nents
Co mponent s respon sible for providin g strat egy, planning & direction
Com ponents responsib le for monito ring and exercising co ntrol over execut e compon ents
Comp onents th at execute to p roduce o utcome of business services
Execu te compo nents that behave similar ly in different instan tiation
Business Analyst
Solution Architect
Data Modeler
Process Modeler
Project Manager
Information Framework (IFW)
Data Models Process Models Services Models
Model Repository
RenovateRestructure
Data Collection and Verificat ion
Data Analysis
OpportunityIdentif ication
Planning and
Discovery
PrioritizedRecommendations
Application Portfolio Assessment
Client’s– Current Application Port folio – Business & IT Strategy – Technical Architecture & Standards– Current & Target Enterprise Architecture
Rational ize
Repriori tize
Relocate
inputs
2
Port folioManagement & Transformation
Framework for Management & Governance
Direction & Planning Design & Validation Construction Deploy & Manage
SOA Architecture
Process & Information Modeler
Legacy Assets AnalyzerApplication Portfolio Analyzer
Component Business Modeler
Runtime Environment
Candidate Service Model
B usine ss Busine ss Logic Logic
ServiceService
UI
IP
Data AccessI/O I/O
Routin esRou tines
DatabaseDatabase
Web ServicesInterfaces
UIControl
Data
App Mngt.App Mngt.ServiceService
Rich Clien tRich Client
UI ServicesU I Se rvice s
Workflow Business Rules
Modernization Methods
Top Down Approach
Bottom Up Approach
Busin
ess D
evelop
ment
Finance & Risk Management
B usinessInfrastructure
Production
Interaction
O perationalServices
C ustom erS ale s & Serv icing
P la nning
Cu stom erSa les & Servicing
O versig ht
Em ployeeP ayro ll & Tax
Em p loy eeBe nefits
A dm inistra tion
W orkforceT rain in g &D evelopm en t
E mp lo yeeA ssessm en ts(Re cruitm en t)
Em p loy ee Statu s& Re feren ceIn fo rm atio n
Em ploye eT ravel &Ex penses
H um an Re so urcesO versight
H um an R esourcesP olicies &Planning
Em ploy ee A ssign m ent & U sage an aly sis
W orker Q ua lification& C ertificatio n
A lliance sP lan ning &An aly sis
A lliance sO versig ht
A lliance sA dm inistration
Business Un it Plann ing
Bu sin ess U nitA dm inistration
B usiness Un itO versight
B usiness S tra teg y& E nterprise Planning & A nalysis
G eneral Ledg er(Fin ancial Statem ents)
Co rporateL egalServices
Bu sine ss Sy stem sPlann in g
B usin ess System sO versig ht
Bu siness &System s
Arch itecture
System sO perations
Kn ow led geE xchan ge
Sy stem s D evelop m ent and
D eploy me nt
Pro duction A ssuran ce(H elp D esk)
B usiness P olicies &P roced ures
In tellectualPro perty
M aintenan ce
A udit &Leg al
C om plia nce
B usiness D evelop me ntPo licies & P la nning
Segm en t Plann ing& A nalysis
M ark et &C om petitorAn alysis
M arketResearch
B usiness D evelop me ntO versight
M arket ResearchM anag em ent& O versigh t
Pro ductDe plo ym entO versight
Pro ductP ortfo lio P la nning
P rodu ct Dev elo pm ent
P ro duc t D esig nO versight
P rodu ctBun dlin g
Pro ductDe plo ym ent
Fun d/ M arket Asset Plann ing& D evelopm en t
F und & D ebt/Eq uityIn stru m entO versigh t
C ustom erPortfolio P la nning
Acq uisitio nP la nning
(Ad v/Ex t/ In t)
C am paignO versigh t
(Ad v/Ex t/ In t)
C ustom erB ehav io rM o delin g
A dv ertisin gE xecution
External C am paignE xecution
C ustom erR eferen ceInform atio n
C ustom erPortfolioO versight
C orp orate R ela tion sP olicies &P la nning
Co rporateRelatio nshipM a nage me nt
C orp orateR elation shipA dm inistration
Co rporate& In stitutiona l
C om m un ic ation s
Stakeh old erInvestm entRe lations
Ex tern al (Investo r) Re lations
Intern al Ca m paignEx ecutio n
SalesS upp ort
A dm in istration
P rodu ct/ SalesIn ventory
D istribu tion
C ustom erR eview s, S urveys
& R esearch
T ra in ing &A wa reness
FacilitiesM ain te nance& O p eratio ns
Fixed A ssetReg ister
Fa cilityA dm inistra tion
Facilities &P rocu re me ntPo licie s & P la nning
P rocu re me nt
F acilities &P rocu re me ntO versight
C ustom erA greem ents
Custo me rCo ntact/E vent
History
Custo me rCred it RatingE xecution
C ase & E xceptionH and ling
A gree me nt &Relatio nshipO versight
Cu sto m erT ransaction C onso lidator
En titlem ent& Sales
Custo me rR elation sh ipM ana gem ent
Bro keredProd uctSa les
U nd erwritin g
Co rresp ond entBank
Ad ministratio n
C orrespo nden tP lan ning &O versig ht
B ranch
No n-cashIn ventory
A dm in istration
C hann el O perations
N etwo rkOv ersigh t
Op eratio nalServicesO versig ht
F ailsH and ling
O peration s P lan ning
C ou nterpartyAd m in istratio n
M arketD ata/FeedO pera tion
M arket AssetM aintenan ce(C orpo rate
Even ts)Re feren ce a ndD irectory D ataM ain tenan ce
M a rketInform atio nM ain tenan ce
External D ata (IP) Planning &A ssessm ent
In fo rm ation P rovider O versig ht &
A dm inistration
Ag ency / B rokerCo m m issions A dm in istration
Ag ency &B ro kerOv ersigh t
Pro ductionPlan nin g &A na ly sis
Prod uctionO v ersigh t
C orrespo nden ce(inc l. statem en ts)
D ocu m entM ana gem ent& Arch ive
W ire Roo m
F in ancial O perations
(A /C Receivab le)
C ollateralAd m in istratio n
Co llectio ns& Reco very
C redit/ M arginP olicy & P lan ning
C redit/ M arginO versight
M arket R egu latoryR elation s
A dm inistra tion
En terprisePo rtfolioTrack in g
C ash Flow /M aturity L adderM ain tenanc e
A ssetSecu ritizatio n
En terprisePo rtfolioO versigh t
En terprisePortfolio Plann ing
M a rketRisk & Scoring
M o dels
En terprisePo rtfolio
M anag em ent
Treasu ry O peratio ns
O perationa lRisk
M a nage me nt
R egu latoryC om plia nce
Gu ide lineC om pliance
M arket Inform ation(switch) O peratio n
Trad er/B ookOv ersigh t
M arketTrading
M arketE xecution
Prog ramT rading
A utom atedTeller
Cu sto m er C ontactRo uting
C ustom erStatus
Cu sto m er C ontactH andler
C all Cen ter(V R U)
C ustom erC oun ter/Teller
Self Se rv iceW eb
M arket Asset/T rustC ustod ial Services
C learing an dSettlem ent
S hareho ld erServices
Frau d/A M LD etection & Reso lu tion
C ustom erA ccoun ting O versight
Acco untReco nciliatio n
Re ward sAd m in istratio n
M arket A ssetV aluation & Pricing(M ark to M arket)
P osition /B alan ceM anag em ent
C onsu m erA cco unting
Co rporateA ccou ntin g
C ash & C urrencyH and ling
Inv estm en tFinan ceServices
C onsu m erC redit FacilityM anag em ent
En title me ntP rocessing
Pay m ents (InclFee & Billing)
T axationA dm inistra tive
Services
D epositoryR eceipts
Stock L ending& R epos
M arket M aking
Fun ds/M ark et Asset
Ad m in istratio n
U nit T rust
M utua l Fun d
H edg e F und
In vestme ntPortfolio
M anag em ent
Investm entP ortfo lio
A dm in istration
In vestme ntPortfolioPlanning
P ortfo lioP erfo rma nceA na lysis
Co nsum erBan king
TrustServ ices
C onsum erLen ding
A utho riza tion s(card s)
eTrad in gPo rtfolioServ ices
Ca rdsF ulfillm ent
Lo ck-boxO p eratio ns
Co nsum erProcessingO versight
B rokeredC on sum er Pro duct
C oord in atio n
Ch eckProcessing
Fund s T ransfer& Rem ittan ce
Services
Finan cialCa pture (C ards)
M ercha ntR elations &O pera tion s
RealEstate
M erch and iseFin ancing
Co rporateProcessingO versight
Synd ica teM aintena nce
& A dm in istration
C orpo ra teM &A & Ad viso ry
Se rv ices
Tra deFin ance Serv ices
In ternatio nalT radeSe rv ices
C orpo ra teLe nding
B ank G uara ntees
C ashM a nage me nt
Services
Prim e B rokerag eSe rv ices(Bu y Sid e)
In stru m entIssu ance
D ebt/ Equity
IP OPrivateP la cem ent
Finan cia l M arketA na ly sis
Fin ancial M arketA na ly sisO versig ht
Q ua ntitativeA na ly sisServices
M arket Ord er& ServicesO versig ht
Trad eCo nfirm ation& A llo catio n
O rd erM an agem en t
Investm en t/T rading
Policies & Plan nin g
D ebt
E quitiesFX /M M
D erivativ es &O ff-Ba lan ce
sh eet
C om m od ities
Bu sin ess U nitTax
A dm inistration
Financ ialPlann in g
Fina nce & RiskM an agem en tP lan ning
Fina nce & RiskM an agem en tO versight
Business U nitFinanc ial
Ad m in istratio n
Fin ancial C on tro l& Repo rtingO v ersigh t
Bu sin ess U nitA ccoun ting
Business U nitFinanc ialO perations
Inform ation D issem ination
e-chan nel
Pro duct Perform ance O versight
A ccou nt Servic es P la nning
D irec t Contr ol E xecute In st ant i ated C ompo nents
Co mponent s respon sible for providin g strat egy, planning & direction
Com ponents responsib le for monito ring and exercising co ntrol over execut e compon ents
Comp onents th at execute to p roduce o utcome of business services
Execu te compo nents that behave similar ly in different instan tiation
Busin
ess D
evelop
ment
Finance & Risk Management
B usinessInfrastructure
Production
Interaction
O perationalServices
C ustom erS ale s & Serv icing
P la nning
Cu stom erSa les & Servicing
O versig ht
Em ployeeP ayro ll & Tax
Em p loy eeBe nefits
A dm inistra tion
W orkforceT rain in g &D evelopm en t
E mp lo yeeA ssessm en ts(Re cruitm en t)
Em p loy ee Statu s& Re feren ceIn fo rm atio n
Em ploye eT ravel &Ex penses
H um an Re so urcesO versight
H um an R esourcesP olicies &Planning
Em ploy ee A ssign m ent & U sage an aly sis
W orker Q ua lification& C ertificatio n
A lliance sP lan ning &An aly sis
A lliance sO versig ht
A lliance sA dm inistration
Business Un it Plann ing
Bu sin ess U nitA dm inistration
B usiness Un itO versight
B usiness S tra teg y& E nterprise Planning & A nalysis
G eneral Ledg er(Fin ancial Statem ents)
Co rporateL egalServices
Bu sine ss Sy stem sPlann in g
B usin ess System sO versig ht
Bu siness &System s
Arch itecture
System sO perations
Kn ow led geE xchan ge
Sy stem s D evelop m ent and
D eploy me nt
Pro duction A ssuran ce(H elp D esk)
B usiness P olicies &P roced ures
In tellectualPro perty
M aintenan ce
A udit &Leg al
C om plia nce
B usiness D evelop me ntPo licies & P la nning
Segm en t Plann ing& A nalysis
M ark et &C om petitorAn alysis
M arketResearch
B usiness D evelop me ntO versight
M arket ResearchM anag em ent& O versigh t
Pro ductDe plo ym entO versight
Pro ductP ortfo lio P la nning
P rodu ct Dev elo pm ent
P ro duc t D esig nO versight
P rodu ctBun dlin g
Pro ductDe plo ym ent
Fun d/ M arket Asset Plann ing& D evelopm en t
F und & D ebt/Eq uityIn stru m entO versigh t
C ustom erPortfolio P la nning
Acq uisitio nP la nning
(Ad v/Ex t/ In t)
C am paignO versigh t
(Ad v/Ex t/ In t)
C ustom erB ehav io rM o delin g
A dv ertisin gE xecution
External C am paignE xecution
C ustom erR eferen ceInform atio n
C ustom erPortfolioO versight
C orp orate R ela tion sP olicies &P la nning
Co rporateRelatio nshipM a nage me nt
C orp orateR elation shipA dm inistration
Co rporate& In stitutiona l
C om m un ic ation s
Stakeh old erInvestm entRe lations
Ex tern al (Investo r) Re lations
Intern al Ca m paignEx ecutio n
SalesS upp ort
A dm in istration
P rodu ct/ SalesIn ventory
D istribu tion
C ustom erR eview s, S urveys
& R esearch
T ra in ing &A wa reness
FacilitiesM ain te nance& O p eratio ns
Fixed A ssetReg ister
Fa cilityA dm inistra tion
Facilities &P rocu re me ntPo licie s & P la nning
P rocu re me nt
F acilities &P rocu re me ntO versight
C ustom erA greem ents
Custo me rCo ntact/E vent
History
Custo me rCred it RatingE xecution
C ase & E xceptionH and ling
A gree me nt &Relatio nshipO versight
Cu sto m erT ransaction C onso lidator
En titlem ent& Sales
Custo me rR elation sh ipM ana gem ent
Bro keredProd uctSa les
U nd erwritin g
Co rresp ond entBank
Ad ministratio n
C orrespo nden tP lan ning &O versig ht
B ranch
No n-cashIn ventory
A dm in istration
C hann el O perations
N etwo rkOv ersigh t
Op eratio nalServicesO versig ht
F ailsH and ling
O peration s P lan ning
C ou nterpartyAd m in istratio n
M arketD ata/FeedO pera tion
M arket AssetM aintenan ce(C orpo rate
Even ts)Re feren ce a ndD irectory D ataM ain tenan ce
M a rketInform atio nM ain tenan ce
External D ata (IP) Planning &A ssessm ent
In fo rm ation P rovider O versig ht &
A dm inistration
Ag ency / B rokerCo m m issions A dm in istration
Ag ency &B ro kerOv ersigh t
Pro ductionPlan nin g &A na ly sis
Prod uctionO v ersigh t
C orrespo nden ce(inc l. statem en ts)
D ocu m entM ana gem ent& Arch ive
W ire Roo m
F in ancial O perations
(A /C Receivab le)
C ollateralAd m in istratio n
Co llectio ns& Reco very
C redit/ M arginP olicy & P lan ning
C redit/ M arginO versight
M arket R egu latoryR elation s
A dm inistra tion
En terprisePo rtfolioTrack in g
C ash Flow /M aturity L adderM ain tenanc e
A ssetSecu ritizatio n
En terprisePo rtfolioO versigh t
En terprisePortfolio Plann ing
M a rketRisk & Scoring
M o dels
En terprisePo rtfolio
M anag em ent
Treasu ry O peratio ns
O perationa lRisk
M a nage me nt
R egu latoryC om plia nce
Gu ide lineC om pliance
M arket Inform ation(switch) O peratio n
Trad er/B ookOv ersigh t
M arketTrading
M arketE xecution
Prog ramT rading
A utom atedTeller
Cu sto m er C ontactRo uting
C ustom erStatus
Cu sto m er C ontactH andler
C all Cen ter(V R U)
C ustom erC oun ter/Teller
Self Se rv iceW eb
M arket Asset/T rustC ustod ial Services
C learing an dSettlem ent
S hareho ld erServices
Frau d/A M LD etection & Reso lu tion
C ustom erA ccoun ting O versight
Acco untReco nciliatio n
Re ward sAd m in istratio n
M arket A ssetV aluation & Pricing(M ark to M arket)
P osition /B alan ceM anag em ent
C onsu m erA cco unting
Co rporateA ccou ntin g
C ash & C urrencyH and ling
Inv estm en tFinan ceServices
C onsu m erC redit FacilityM anag em ent
En title me ntP rocessing
Pay m ents (InclFee & Billing)
T axationA dm inistra tive
Services
D epositoryR eceipts
Stock L ending& R epos
M arket M aking
Fun ds/M ark et Asset
Ad m in istratio n
U nit T rust
M utua l Fun d
H edg e F und
In vestme ntPortfolio
M anag em ent
Investm entP ortfo lio
A dm in istration
In vestme ntPortfolioPlanning
P ortfo lioP erfo rma nceA na lysis
Co nsum erBan king
TrustServ ices
C onsum erLen ding
A utho riza tion s(card s)
eTrad in gPo rtfolioServ ices
Ca rdsF ulfillm ent
Lo ck-boxO p eratio ns
Co nsum erProcessingO versight
B rokeredC on sum er Pro duct
C oord in atio n
Ch eckProcessing
Fund s T ransfer& Rem ittan ce
Services
Finan cialCa pture (C ards)
M ercha ntR elations &O pera tion s
RealEstate
M erch and iseFin ancing
Co rporateProcessingO versight
Synd ica teM aintena nce
& A dm in istration
C orpo ra teM &A & Ad viso ry
Se rv ices
Tra deFin ance Serv ices
In ternatio nalT radeSe rv ices
C orpo ra teLe nding
B ank G uara ntees
C ashM a nage me nt
Services
Prim e B rokerag eSe rv ices(Bu y Sid e)
In stru m entIssu ance
D ebt/ Equity
IP OPrivateP la cem ent
Finan cia l M arketA na ly sis
Fin ancial M arketA na ly sisO versig ht
Q ua ntitativeA na ly sisServices
M arket Ord er& ServicesO versig ht
Trad eCo nfirm ation& A llo catio n
O rd erM an agem en t
Investm en t/T rading
Policies & Plan nin g
D ebt
E quitiesFX /M M
D erivativ es &O ff-Ba lan ce
sh eet
C om m od ities
Bu sin ess U nitTax
A dm inistration
Financ ialPlann in g
Fina nce & RiskM an agem en tP lan ning
Fina nce & RiskM an agem en tO versight
Business U nitFinanc ial
Ad m in istratio n
Fin ancial C on tro l& Repo rtingO v ersigh t
Bu sin ess U nitA ccoun ting
Business U nitFinanc ialO perations
Inform ation D issem ination
e-chan nel
Pro duct Perform ance O versight
A ccou nt Servic es P la nning
D irec t Contr ol E xecute In st ant i ated C ompo nents
Co mponent s respon sible for providin g strat egy, planning & direction
Com ponents responsib le for monito ring and exercising co ntrol over execut e compon ents
Comp onents th at execute to p roduce o utcome of business services
Execu te compo nents that behave similar ly in different instan tiation
Business Analyst
Solution Architect
Data Modeler
Process Modeler
Project Manager
Information Framework (IFW)
Data Models Process Models Services Models
Model Repository
RenovateRestructure
Data Collection and Verificat ion
Data Analysis
OpportunityIdentif ication
Planning and
Discovery
PrioritizedRecommendations
Application Portfolio Assessment
Client’s– Current Application Port folio – Business & IT Strategy – Technical Architecture & Standards– Current & Target Enterprise Architecture
Rational ize
Repriori tize
Relocate
inputs
2
Port folioManagement & Transformation
Framework for Management & Governance
Direction & Planning Design & Validation Construction Deploy & Manage
SOA Architecture
Process & Information Modeler
Legacy Assets AnalyzerApplication Portfolio Analyzer
Component Business Modeler
Runtime Environment
Candidate Service Model
B usine ss Busine ss Logic Logic
ServiceService
UI
IP
Data AccessI/O I/O
Routin esRou tines
DatabaseDatabase
Web ServicesInterfaces
UIControl
Data
App Mngt.App Mngt.ServiceService
Rich Clien tRich Client
UI ServicesU I Se rvice s
Workflow Business Rules
Modernization Methods
Top Down Approach
Bottom Up Approach
Renovated legacy applications in new environment
Business Logic
Presentation Logic
ESB
App n
App 5
App 1 App 2
App 4
App 3
App 6
App 7 App 8 App n
App 5
App 1 App 2
App 4
App 3
App 6
App 7 App 8
FE App. FE App.
MDMMDM
Data Layer
Business Logic
Presentation Logic
ESB
App n
App 5
App 1 App 2
App 4
App 3
App 6
App 7 App 8 App n
App 5
App 1 App 2
App 4
App 3
App 6
App 7 App 8
FE App. FE App.
MDMMDM
Data Layer
App 1 App 2
App 4 App 5
App 7 App nBusiness Logic
Appl. Serv.
Presentation Logic
Appl. Serv
App 1 App 2
App 4 App 5
App 7 App n
Business Logic
Appl. Serv.
Presentation Logic
Appl. Serv..
App 1 App 2
App 4 App 5
App 7 App nBusiness Logic
Appl. Serv.
Presentation Logic
Appl. Serv
App 1 App 2
App 4 App 5
App 7 App n
Business Logic
Appl. Serv.
Presentation Logic
Appl. Serv..
App 1 App 2
App 4 App 5
App 7 App nBusiness Logic
Appl. Serv.
Presentation Logic
Appl. Serv
App 1 App 2
App 4 App 5
App 7 App n
Business Logic
Appl. Serv.
Presentation Logic
Appl. Serv..
App 1 App 2
App 4 App 5
App 7 App nBusiness Logic
Appl. Serv.
Presentation Logic
Appl. Serv
App 1 App 2
App 4 App 5
App 7 App n
Business Logic
Appl. Serv.
Presentation Logic
Appl. Serv..
App 1 App 2
App 4 App 5
App 7 App nBusiness Logic
Appl. Serv.
Presentation Logic
Appl. Serv
App 1 App 2
App 4 App 5
App 7 App n
Business Logic
Appl. Serv.
Presentation Logic
Appl. Serv..
App 1 App 2
App 4 App 5
App 7 App nBusiness Logic
Appl. Serv.
Presentation Logic
Appl. Serv
App 1 App 2
App 4 App 5
App 7 App n
Business Logic
Appl. Serv.
Presentation Logic
Appl. Serv..
PORTFOLIO - Application Modernization
Application Modernization come fattore abilitante per ottimizzazione dinamica di applicazioni, processi e persone in ottica Smart Work
Business rules / logic fruibili come servizi “shared” in logica di riuso
Architettura SOA di integrazione che minimizza utilizzo di interfacce point-to-point
Indipendenza dalla piattaforma tecnologica Approccio di sviluppo applicativo “agile” più
versatile e con costi di manutenzione ridotti
PEOPLE - Collaboration
PROCESSES - BPM