Presentation2
-
Upload
hussain-vana -
Category
Education
-
view
126 -
download
0
description
Transcript of Presentation2
![Page 1: Presentation2](https://reader033.fdocuments.net/reader033/viewer/2022060115/557ce05cd8b42a4b6b8b514b/html5/thumbnails/1.jpg)
Effective Communication
Group 21) Shabnam2) Dhanalakshmi3) Lijo poulos4) Abijith5) Prabhu6) Hussain vana
![Page 2: Presentation2](https://reader033.fdocuments.net/reader033/viewer/2022060115/557ce05cd8b42a4b6b8b514b/html5/thumbnails/2.jpg)
What is Communication?
• What does it mean to you?
• The process of communication is what allows us to interact with other people; without it, we would be unable to share knowledge or experiences with anything outside of ourselves. Common forms of communication include speaking, writing, gestures, touch and broadcasting.
• Wikipedia definition
![Page 3: Presentation2](https://reader033.fdocuments.net/reader033/viewer/2022060115/557ce05cd8b42a4b6b8b514b/html5/thumbnails/3.jpg)
Receiver
Feedback
DecodingChannelEncodingSource
The Communication Process
![Page 4: Presentation2](https://reader033.fdocuments.net/reader033/viewer/2022060115/557ce05cd8b42a4b6b8b514b/html5/thumbnails/4.jpg)
The Communication Equation• What you hear• Tone of voice• Vocal clarity• Verbal expressiveness 40% of the message
• What you see or feel• Facial expression• Dress and grooming • Posture• Eye contact• Touch• Gesture 50% of the message
• WORDS … 10% of the message!
![Page 5: Presentation2](https://reader033.fdocuments.net/reader033/viewer/2022060115/557ce05cd8b42a4b6b8b514b/html5/thumbnails/5.jpg)
![Page 6: Presentation2](https://reader033.fdocuments.net/reader033/viewer/2022060115/557ce05cd8b42a4b6b8b514b/html5/thumbnails/6.jpg)
Communication is a 2-way process
• Communication skills involve:• Listening to others (Receiving) message • Asserting/ Expressing (Sending)• Barriers to communication can lead to misunderstanding and confusion
sender
receiver
sender
receiver
values and attitudes“generation gap”
Cultural differences
language
noise
hearing
![Page 7: Presentation2](https://reader033.fdocuments.net/reader033/viewer/2022060115/557ce05cd8b42a4b6b8b514b/html5/thumbnails/7.jpg)
Effective Communication Skills
Effective Communication skills
Eye contact & visible mouth
Body language
Silence
Checking for understanding
Smiling face
Summarising what has been said
Encouragement to continue
Some questions
![Page 8: Presentation2](https://reader033.fdocuments.net/reader033/viewer/2022060115/557ce05cd8b42a4b6b8b514b/html5/thumbnails/8.jpg)
Barriers to Effective Communication
Barriers to effective
communication
Language NoiseTime
DistractionsOther people
Put downsToo many questions
Distance
Discomfort with the topic
Disability
Lack of interest
![Page 9: Presentation2](https://reader033.fdocuments.net/reader033/viewer/2022060115/557ce05cd8b42a4b6b8b514b/html5/thumbnails/9.jpg)
The Art of Listening
• “If we were supposed to talk more than listen, we would have been given two mouths and one ear.”
• Mark Twain
![Page 10: Presentation2](https://reader033.fdocuments.net/reader033/viewer/2022060115/557ce05cd8b42a4b6b8b514b/html5/thumbnails/10.jpg)