Presentation to Starbucks - Grippaclip.com · commits Starbucks to act against theft within the...
Transcript of Presentation to Starbucks - Grippaclip.com · commits Starbucks to act against theft within the...
grippaclip.com
The Grippa research programme, mainly funded by AHRC, is a collaboration between the Design Against Crime Research Centre, Central Saint Martins College of Art & Design, University of the Arts London, and the UCL Jill Dando Institute of Security and Crime Science. Papers and other materials from the programme are at www.grippaclip.com and wider practical and research material on preventing bag theft at www.inthebag.org.uk
February/March 2007Design Against Crime Research Centre UAL
Presentation to Starbucks
Professor Lorraine Gamman and Adam Thorpe
Confidential © DAC Research Centre, UAL, February/March 2007
1. Toreducetheincidenceandadverseconsequences ofcrimethroughdesignofproducts,services, communicationsandenvironmentsthatare‘fitfor thepurpose’andcontextuallyappropriateinallother respects;
2. Toequipdesignpractitionerswiththecognitiveand practicaltoolsandresourcestodesignoutcrime;and
3.Toproveandpromotethesocialandcommercial benefitsofdesigningoutcrimetomanufacturing andserviceindustries,aswellattolocaland nationalgovernment,andsocietyatlarge.
Confidential © DAC Research Centre, UAL, February/March 2007
We bring designers, researchers, criminologists, the police and other stakeholders together to design out opportunities for crime.
Confidential © DAC Research Centre, UAL, February/March 2007
Safe: Design takes on RiskMuseum of Modern Art, New York, 2006
Confidential © DAC Research Centre, UAL, February/March 2007
Index Awards 2006Copenhagen, DenmarkOctober - September 2005Silver Winner - British Female Inventor and Innovator Awards; Education and Learning Institution 2006Sir Misha Black Award 2006Innovation in Design Education
Confidential © DAC Research Centre, UAL, February/March 2007
Our aim is to empower people. Crime is about opportunity, objects and environment not just about perpetrators.
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Situational Crime Prevention (SCP) considers “opportunities” to be the “root causes”of crime.
Design out criminal opportunities and you can design out crime.
Felson & Clarke “Opportunity Theory”, 1998, Rutgers University, New Jersey
Confidential © DAC Research Centre, UAL, February/March 2007
The philosophy behind the initiative is linked to a practise-led design research agenda and the simple idea that secure design does not have to look criminal or ugly. It suggests that beautiful design can also address “abusers” and “mis users” as well as “users”, and that even security can have humor.
Confidential © DAC Research Centre, UAL, February/March 2007
©SweetDreamsSecurity2007
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The Design Against Crime tone-of-voice is never paranoid, domineering or authoritarian, but instead personal, humane and friendly.
Confidential © DAC Research Centre, UAL, February/March 2007
The main theme of our work is linked to ‘empowerment’ and ‘protection’ against street crime and bag theft.
Confidential © DAC Research Centre, UAL, February/March 2007
Did you know? Every minute in the UK another person becomes a victim of bag theft.
Source: Home Office - British Crime Survey 2003/04. Table 2.01 in HO Stats Bulletin 10/04. Calculations worked out by DAC staff as incidents estimated2003/04, comprising both snatch and stealth thefts yields one in every 0.85 minutes on average.
Confidential © DAC Research Centre, UAL, February/March 2007
Design Against Crime aims to help design out bag theft and put anti-crime design into the public spotlight and to give it an engaging and appealing edge.
Confidential © DAC Research Centre, UAL, February/March 2007
Design Against Crime‘In the Bag’ Research CD ROM
Confidential © DAC Research Centre, UAL, February/March 2007
The acronym CRAVED has been used to describe the characteristics of items most likely to be stolen - ‘hot products’. Concealable Removable Available Valuable Enjoyable Desposible
Confidential © DAC Research Centre, UAL, February/March 2007
Bag theft - ‘hot products’
Confidential © DAC Research Centre, UAL, February/March 2007
Confidential © DAC Research Centre, UAL, February/March 2007
Dip: Removal of articles from a bag without the owner’s awareness.
Confidential © DAC Research Centre, UAL, February/March 2007
Lift: Removal of bag and contents without owner’s awareness.
Confidential © DAC Research Centre, UAL, February/March 2007
Slash: Removal of articles from a bag, without the owner’s awareness by cutting the fabric.
Grab: Removal of bag and contents by grabbing it away from the owner’s grasp.
Confidential © DAC Research Centre, UAL, February/March 2007
Theory into practise: Personal Products. MA Industrial Design, CSM
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Karrysafe - Antitheftbagsandaccessories.Commissioned and researched by DAC, designed and produced by Vexed Generation.
Confidential © DAC Research Centre, UAL, February/March 2007
Karrysafe was funded by the Design Council/ UAL. The results were a series of smartly designed crime-resistant bags.
Confidential © DAC Research Centre, UAL, February/March 2007
Locking features allow the user to attach the bag to chairs, tables, posts etc.
Confidential © DAC Research Centre, UAL, February/March 2007
Karrysafe advice website:www.karrysafe.com
DAC could design a similar site with space for Starbucks customers to feedback as well as get advice
Advice
Confidential © DAC Research Centre, UAL, February/March 2007
Theory into practise: Products for public space. Stop-thief anti-theft chairs.
Confidential © DAC Research Centre, UAL, February/March 2007
Customization and user testing of market leading public furniture
Confidential © DAC Research Centre, UAL, February/March 2007
Grippa Research Project 1.Grippa furniture, All Bar One (ABO), London, 2005
Confidential © DAC Research Centre, UAL, February/March 2007
Grippa Clips (ABO) Selected sites only, London, 2005
Confidential © DAC Research Centre, UAL, February/March 2007
Grippa Communication (AB0)London, 2005
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Shoe Store Bag Storage: Anti-Lift
Confidential © DAC Research Centre, UAL, February/March 2007
Grippa 2 Research Project, 2006-9£366,060 Arts and Humanities Research Council (AHRC) award to DAC
Current objectives: to redesign and evaluate a new bag holding clip to reduce bag theft.
Confidential © DAC Research Centre, UAL, February/March 2007
Question: What other anti bag theft furniture designs are already out there?Answer: None
Question: What other anti bag theft furniture accessories are already out there?Answer: ‘Chelsea’ and ‘Secure’ clips
Confidential © DAC Research Centre, UAL, February/March 2007
Chelsea Clip and Secure Clip1. Under table location means they are unseen and unused
2. Low aesthetic quality/compatibility
Confidential © DAC Research Centre, UAL, February/March 2007
Chelsea Clip and Secure Clip3. Poor material choice - they break easily
Confidential © DAC Research Centre, UAL, February/March 2007
Question: What anti bag theft personal products are out there?
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Hang Bag
Bagboy
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E-Shaped Hanger
Tote Guard
Confidential © DAC Research Centre, UAL, February/March 2007
Purse Hook
Confidential © DAC Research Centre, UAL, February/March 2007
How can Design Against Crime work with Starbucks?
Confidential © DAC Research Centre, UAL, February/March 2007
Why Starbucks?
Confidential © DAC Research Centre, UAL, February/March 2007
* Market leader. Where Starbucks lead, others follow.
* More footfall, more sales, more thefts.
* Third space concept - relaxes us and may make us more vulnerable to theft
* Strong Corporate Social Responsibility ethos commits Starbucks to act against theft within the communities they serve.
“Starbucks believes it can contribute even more to local communities, by encouraging our partners to become responsible neighbours and active participants in the places where they live, work and play. It is an
important part of our company’s culture and values”
Confidential © DAC Research Centre, UAL, February/March 2007
Starbucks, LondonStarbucks have more bag theft (x3) than competitors
Confidential © DAC Research Centre, UAL, February/March 2007
Store theft ‘hot spots’ DAC recordingprotocol
Confidential © DAC Research Centre, UAL, February/March 2007
Starbucks, LondonGrippa 1 research shows customer’s bags and personal possessions are stolen from;
a) Floorb) Chairc) Table
Confidential © DAC Research Centre, UAL, February/March 2007
Starbucks, New Yorka) Floor
Confidential © DAC Research Centre, UAL, February/March 2007
Starbucks, New Yorkb) Chair
Confidential © DAC Research Centre, UAL, February/March 2007
Starbucks, New Yorkc) Table
Confidential © DAC Research Centre, UAL, February/March 2007
Design Against Crime wants to diminish crime without reducing the quality of the customer’s experience.
Starbucks “wants to contribute even more to local communities, by encouraging our partners to become responsible neighbours and active participants in the places where they live, work and play.”
Confidential © DAC Research Centre, UAL, February/March 2007
What can DAC do to help Starbucks reduce bag theft?
Design strategies for;
i) Information environmentii) Store Furnitureiii) Guardianshipiv) Store improvement
Confidential © DAC Research Centre, UAL, February/March 2007
i) Information environmentStarbucks, Astor Place, New York
Confidential © DAC Research Centre, UAL, February/March 2007
watchyourbag
DAC Secure Clip Communication
Confidential © DAC Research Centre, UAL, February/March 2007
DAC Closet Communication to Customers
Confidential © DAC Research Centre, UAL, February/March 2007
Serviette Communication
Confidential © DAC Research Centre, UAL, February/March 2007
Advice - Log on Page
Confidential © DAC Research Centre, UAL, February/March 2007
Advice - Website
Confidential © DAC Research Centre, UAL, February/March 2007
ii) Furniture
(a) Retrofit(b) Adaptation(c) Evolution
Confidential © DAC Research Centre, UAL, February/March 2007
(a) Retrofit Grippa
Promotingtidynessandkeepingthebagoffthebacksoffthechairsoroffthefloor.
Confidential © DAC Research Centre, UAL, February/March 2007
(a) RetrofitTable AdditionsPromotingtidynessandkeepingthebagoffthebacksoffthechairsoroffthefloor.
BAG
BAG
Confidential © DAC Research Centre, UAL, February/March 2007
(b) AdaptationCut Outs Hangabagusingthebodyasalocktocreateadefensiblespace
Locatebag
Confidential © DAC Research Centre, UAL, February/March 2007
(b) AdaptationTemplatesAlloweasycustomizationoffurnitureaccordingtospecifieddesignforcutoutsetc.
Confidential © DAC Research Centre, UAL, February/March 2007
Table TopsPromotingtidynessandkeepingthebagoffthebacksoffthechairsoroffthefloor.
(b) Adaptation
BasedonanexistingChicagoStarbucksstoredesign.
Confidential © DAC Research Centre, UAL, February/March 2007
Moulded MaterialsPlasticchairsgivetheopportunitytomouldantibagtheftfeaturesdirectlyintothechair.
BasedonanexistingChicagoStarbucksstoredesign.
(b) Adaptation
Confidential © DAC Research Centre, UAL, February/March 2007
(c) EvolutionCompartment (a)Usedtocreateasafeareatoplaceabag.Onlyaccessiblefromthefrontbetweenthelegsoftheuser.
Solidorslattedbase.
Additionalslatsaddedtosidesandbackofchairlegs.
Confidential © DAC Research Centre, UAL, February/March 2007
(c) EvolutionCompartment (b)Usedtocreateasafeareatoplaceabag.Onlyaccessiblefromthefrontbetweenthelegsoftheuser.
Additionalslatsaddedtosidesandbackofchairlegs.Removable,washableanddurablefabricbase.
Confidential © DAC Research Centre, UAL, February/March 2007
Storage CompartmentsUsedtocreateasafeareatoplaceabagandkeepitoffthefloorandoutofharm’sreach.
(c) Evolution
Confidential © DAC Research Centre, UAL, February/March 2007
Storage CompartmentsProvidingcompartmentsgivescustomerstheoptiontokeeptheirbelongingsoffthefloor.
(c) Evolution
Confidential © DAC Research Centre, UAL, February/March 2007
(c) EvolutionStorage CompartmentsDivisionsofferdefensiblespacesandkeepbelongingsinsight.
Confidential © DAC Research Centre, UAL, February/March 2007
Storage CompartmentsDivisionsofferdefensiblespacesandkeepbelongingsinsight.
(c) Evolution
Confidential © DAC Research Centre, UAL, February/March 2007
Outdoor FurnitureAsimplehookonthefrontofthechairaimstogetbagsunderthelegsofthecustomer.Retainsstackingability.
Confidential © DAC Research Centre, UAL, February/March 2007
Stencils to communicate anti-theft features
Confidential © DAC Research Centre, UAL, February/March 2007
iii) GuardianshipFormal preventers (capable guardians) - are partners, operators, security staff and policeInformal preventers - customers* inform - training (theft perpetrator and avoidance techniques)* empower - responsible management schemes (Café Watch) - ‘bussers’ required to ‘tidy’ bags that are left vulnerable - Data analysis - strong crime intelligence will empower store mangers* motivate - ‘partner’ rewards scheme for greatest reduction in theft
Confidential © DAC Research Centre, UAL, February/March 2007
iv) Site improvement1. Dwell Time/Length of Customer Visit2. Location – consider external environment in relation to measures required in store3. Store Layout – research indicates that seating closest to thoroughfare is most vulnerable4. Spatial Layout – object as barriers - defining defensible space
Confidential © DAC Research Centre, UAL, February/March 2007
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iv) Site improvement5. Access – escape routes/exits6. Lighting - observation versus relaxation7. Surveillance- sight lines/digital systems8. Guardianship - alerted and informed preventers - ‘partners’9. Signage - ‘well being led’ communication strategies 10. Furniture - retrofit; adaptation; evolution.
Confidential © DAC Research Centre, UAL, February/March 2007
Next steps: Develop Care Store as concepti) Information environment* select vehicles for communication* agree language/imagery - avoid vulnerability-led communication
ii) Store furniture* short term: grippas/cut-outs* medium term: adaptation of different items of Starbucks furniture to integrate anti theft functionality into chairs and tables* long term: Holistic integration of DAC thinking into Starbucks furniture portfolio
Confidential © DAC Research Centre, UAL, February/March 2007
Next stepsiii) Guardianship
* short term: staff training for pilot stores* medium term: pilot Cafewatch style responsible management scheme with NYPD Personal anti theft bag holding products made available to customers* long term: integrated theft prevention training within staff health and safety training
Confidential © DAC Research Centre, UAL, February/March 2007
Next stepsiv) Store improvement
* short term: store/seating layout
* medium term: access/cctv/sight lines
* long term: integrated DAC thinking into new Starbucks store designs
Confidential © DAC Research Centre, UAL, February/March 2007
Lets work together to make Starbucks the first coffee house to really care for its customers.