Presentation rate&bill

Version 1.0 - December 2013

RATE&BILL PRESENTATION

Outline

Introduction

Overview

Architecture

Features

Modules

Plugins

Screen Shots

Installation

Integration

High-availability

Training

Support

Special Features

© Rate&Bill 2013

Overview

© Rate&Bill 2013

Overview

Rate&Bill is a fast and efficient Billing and Customer Care System

built on 2012 by Rate&Bill Limited company.

Real-Time charging for both postpaid and prepaid contracts.

Near Real time batch procession for postpaid contract CDRs.

Full billing cycle management: Rating. Charging, customer care, billing,

invoicing, payment, dunning and reporting.

Strong rating simulator used to build and execute rapidly different test

scenarios.

Pluggable billing system implemented on top of Eclipse foundation

platform.

The Product

© Rate&Bill 2013 4

Applicable Service Charges

Overview

Service Usage Charges: Telephony, MMS, Data services; other customized

Charging before, during or after an event.

Recurrent Charges: Monthly, weekly, yearly and other recurrent charges;

including recurrent charges on the occurrence of specific events.

One Shot Charges: Activation, suspension and deactivation of contracts or

service.

Foreclosure charges: Penalty charges for the contract offer braking.

Other charges and credit: immediate charges applied directly by the agent.

© Rate&Bill 2013 5

Rate Plan Structure

Overview

© Rate&Bill 2013 6

Rate Plan

One Shot chargeRecurrent chargeUsage charge

Scenario can have multiple

charges but only one usage

charge.

Offer

Offer

Offer

Service

Service

Service

Scenario

Scenario

Scenario

One Service can have

multiple scenarios

One Offer can have a set

of mandatory and optional

services

Rate Plan can have a set of mandatory and optional offers with or without any

commitment period

Applicable Markets

Overview

Telecommunication

VoIP

Wireless Services

Web Hosting

Data and Content Service Providers.

Internet Service providers

Video streaming providers

© Rate&Bill 2013 7

Architecture

© Rate&Bill 2013

Adapters

Graphic User Interface: Rate&Bill

Data Base

Rate&Bill ServersRequest

Response

Command Response

Command Request

SQL R

equest

SQL R

esponse

Command Server

Adapters

Adapters

System Components

Architecture

© Rate&Bill 2013 9

Multi-layer Server archtectures

Architecture

© Rate&Bill 2013 10

Features

© Rate&Bill 2013

Features

A Unique Combination


Easy to understand and easy to use: No need for big team

of expert to design your attractive offer.

Fast: Quick offer creation using an attractive GUI interface

with rich palette of reusable rating components.

Efficient: A strong rating simulator to stimulate any rating

scenario before going live

Flexible: Built on top of the Eclipse Foundation, Rate&Bill

is a scalable plug-in based billing system that allows service

providers to customize solutions to meet specific needs

Features

© Rate&Bill 2013

Other Features

13

Trusted: After charging the customer, the real rating

executing (transaction) is re-simulated to show proof of how

the amount was calculated.

Extendable and Customizable: Pluggable system that can

be expanded as the service provider grows

Fully Integrated System: A huge set of APIs allowing

easily integration with ERP, CRM, EAI, Financials, and

other billing systems

Features

Other Features


Modules

© Rate&Bill 2013

Support both real time and batch processing rating modes.

Real time rating over the standard DIAMETER interface or over JMS

queues.

Fast and accurate CDRs batch processing with flexible and configurable

duplicate check features.

Support both Real and Simulation rating modes for both prepaid and

postpaid charges.

Saving of the complete rating context in order to be used for a

simulation in case of any customer complain or fraud doubt.

Modules

Rating


© Rate&Bill 2013

Modules

Customer Care

17

Party management:

Create parties with different hierarchy levels.

Manage all billing party related object (contacts/billing account/charges

transactions/invoices/promotions/payment…)

Contract management:

Create contract using existing prepaid/postpaid rate plans.

Assign service charges to a specific postpaid/prepaid account

Manage full contract life cycle

Modules

Payment


Manage the payment for the outstanding invoices amount.

Support all payment transaction types.

Billing

Possibility to define multiplies postpaid and prepaid accounts for the

same customers with different billing cycles.

Support Multiple modes of billing requests (billing per bill cycles, on

demand billing, final bill..)

Modules

Invoicing Dunning


Invoice Creation Automatic every bill cycle Upon Request

Invoice Generation Saves as XML, PDF or HTML Send via customer email

Follows invoice payment

Dunning comprises three mainlevels of activities; processes,steps and actions.

Remind customers using text

messages, emails, automated

phone calls etc.

Plugins

© Rate&Bill 2013

Rating Plugin

Billing Plugin

CustCare PluginPayment Plugin

Dunning Plugin

Reporting Plugin

User Plugin

Tools Plugin

Plug-ins

Total Pug-ins


Set service rating parameters…

view and edit information on

rating

The billing plugin feed the customer

care with critical information needed

for billing and invoicing

Plug-ins

Rating Billing


Create new contracts, new parties

and assign services to the rate

plan using the customer care

interface.

Manage payment of invoice and

billed transactions which results

from service consumption

Plug-ins

Customer Care Payment

23© Rate&Bill 2013

Execute steps and processes

using defined actions like text

messages, emails, calls etc.

Service providers can view

performance, reaction and

behavior of customers or groups.

Plug-ins

Dunning Reporting


Allow access to interact with

system. Various levels and

classes of access may be granted

Service providers can view

performance, reaction and

behavior of customers or groups.

Plug-ins

User Plug-in Tools

25© Rate&Bill 2013

Screen Shots

© Rate&Bill 2013

Screen Shots

Service View Service Simulator

27© Rate&Bill 2013

Screen Shots

Transaction Simulation Payment List

28© Rate&Bill 2013

Installation

© Rate&Bill 2013

Deployment is essential to provide

scalability and availability of

applications. Charge can be

distributed across multiple Rating and

Billing instances.

Two main aspects of the system need

to be extracted and one of the files

executed. The deployment of the

system comes in a GUI release

installation on the service providers

machine.

Installation Files

Installation

30© Rate&Bill 2013

The RNB_HOME Release may be installed on the

server in the data center or on any type of server.

Resource and bin are on the same level; this may

represent folders within the main installation

folder.

The order of files and sub folders must be kept in

specified order. All scripts may be located in the

sub folders as illustrated in the directory folders.

Installation Files

Installation

31© Rate&Bill 2013

Deployment

Deployment includes all the operations to prepare

a system for assembly and transfer to the service

provider’s site.

All resource needed must be accessed before

deployment. Information on other requirements for

carrying out deployment must be gathered as well.

GUI release is based on Eclipse plugins and it is

developed using Eclipse RCP environment. The

Installation


Components

Integration


Client payment system

Command Server

Data Base

Rate And Bill Application

RMI

RM

I

RM

I

Client payment

system

Client payment

system

Rate And Bill System

Rate And Bill

integration module

Structure

Integration

35© Rate&Bill 2013

Clusters are deployed to improve performance and availability over that of a

single computer, while typically being much more cost-effective than single

computers of comparable speed and availability

Load balancing aims to optimize resource use, maximize throughput,

minimize response time, and avoid overload of any one of the resources.

Performance

High Availability

38© Rate&Bill 2013

Training Sessions

Training

40© Rate&Bill 2013

On-Site Training:

Off-Site Training:

Organized in 3 sessions of

4 hours each (total of 12

hours)

On-Site Support

Support

42© Rate&Bill 2013

On-Site Installation

On-Site Testing and Deployment

Conditions as per agreement

Readily available Hardware and other resources

High Availability

Other On-Site supports when issues cannot be addressed remotely

Off-Site/Online Support

Support

43© Rate&Bill 2013

Off-Site Installation on cloud or company servers

Off-Site Testing and Deployment on Servers

Conditions as per agreement

Remote access/support

Customer Service Support

Complaint form on website

Graphic User Interface that allows smooth design and configuration of

different rate plans, offers, service, charges and rating scenarios.

The rating concept is built on decisional tree algorithm where no extra

operation will be executed.

strong rating simulator module, Rate&Bill can be used to perform a

simulation for real test scenarios.

Remove unwanted features from the system; clean operation is ensured

without risk of regression defects

Responsive

Special Features

45© Rate&Bill 2013

Other Features

Special Features

46© Rate&Bill 2013

Customize system to meet your requirements by removing all unwanted

features.

No need for a huge team of testers before system deployment; simply load

transactions and test by simulation

Transactions transparent to all parties; customer complaints significantly

reduced.

Full integration with all of client’s enterprise applications.

Address:

Rate&Bill Company Limited

Dubai, UAE.

Tel/Mob: (+971) 567650376

Email: [email protected]

Thank You

© Rate&Bill 2013

mailto:[email protected]

Presentation rate&bill

Engineering

Transcript of Presentation rate&bill