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Alcatel Alcatel OmniPCXOmniPCX EnterpriseEnterprisefor for Large EnterprisesLarge Enterprises
Overview Version 5.0 LxOverview Version 5.0 LxThe reference in opennessThe reference in openness
Enterprise Large Segment
Overview Version 5.0 Lx — 2
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
> Convergence is becoming a reality• IP and Convergence evaporating distance, enabling real time
decision making
• “73 percent of Global 2000 enterprises are already migrating or planning to migrate to a converged network…”
> Employee resource management is critical• “To make knowledge work more productive will be the great
management task of this century, just as to make manual work productive was the great management task of the last century.“ Peter Drucker
> Enhanced customer interaction becoming imperative• Through 2005, enterprises that deploy multi-channel
service & self-service will improve customer loyalty, stabilize personnel costs and lower their costs of service
Market trendsAnalyst vision
Enterprise Large Segment
Overview Version 5.0 Lx — 3
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
PSTNKS
KS
ATM/FR
Campus networksIP
TDM
PBX
RS
Separated infrastructure
Real time telephony call handling
E-business dedicated applications
Multiple communication tools
Dedicated communication applicationswith optional client integration
Single Network
Any terminalAnywhere Anytime
NetworkServices
CommunicationApplications
E-BusinessApplications
Branch
Workgroup
Edge
Converged QoS enabled
Multi-media, multi-protocol communication control
Integration of communication functions in e-business
applications
Multi terminal and multi modal communication
Portal integration, thin client access
> Move to application networkability
Business communication Challenges for enterprises
Enterprise Large Segment
Overview Version 5.0 Lx — 4
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
e-Business applications
Communication software suite, independent from the
infrastructure & enabled with Internet technologies
Enabled byEnabled by
A single, highly available, standards based,
networking infrastructure
Supported overSupported over
OpenAPIsOpenAPIs
OpenStandar
ds
OpenStandar
ds
Applications e-Business
Open CommunicationSuite
Open CommunicationSuite
Network Foundation
Our vision to fulfill Business communication needs
Enterprise Large Segment
Overview Version 5.0 Lx — 5
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
Op
en
Com
mu
nic
ati
on
s
Su
ite
CommunicationControl
Transparentnetwork ABC
TDM & IP Call
handling
ACDDistributionsupervision
Multi protocolsmanagement Context/
cost routing ARS/Ubiquity
500+ features multi-tenant
mobility
DHCP/TFTP
ServerQoS L2/L3
SNMP agent
LDAP
Data
base
> Enterprise complexity demands a diverse set of applications
• Communication control to manage connections throughout your
enterprise
• Communication applications to enhance employee resource
management
and customer interactionCommunication
Applications
Webdistribution
E-maildistribution
Campaignmanager
M.I.Sapplications
CRMconnectors
Websoft phone
Personalrouting
Personalinfo manager
Single access point
UnifiedMessaging Multi
terminal mgt.
Alcatel OmniPCX EnterpriseOpen, powerful and modular
Enterprise Large Segment
Overview Version 5.0 Lx — 6
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
> The top six challenges for our customers:
• Evolve the communication architecture while protecting investment To enable network innovation and renovation Architectural Flexibility
• Optimize network infrastructure To support real time networked applications Intelligent Networking
• Personalize employee communication tools To increase productivity & job satisfaction for all users Agile Workplace
• Enable flexible and multimedia customer interaction To optimize customer loyalty Customer Interaction
• Secure the networkTo ensure that the network is available Highest Reliability
• Optimize network and application managementTo control operations and TCO Simplified Management
Business challenges driving enterprise's decisions
Alcatel Enterprise Survey Q4 2001Alcatel Enterprise Survey Q4 2001 Alcatel Enterprise Survey Q4 2001Alcatel Enterprise Survey Q4 2001
Enterprise Large Segment
Overview Version 5.0 Lx — 7
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
IntroducingIntroducing
Alcatel Alcatel OmniPCXOmniPCX EnterpriseEnterprise
Architectural Flexibility Value Architectural Flexibility Value PropositionProposition
Enterprise Large Segment
Overview Version 5.0 Lx — 8
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
““73 percent of 73 percent of Global 2000 Global 2000
enterprises are enterprises are already migrating already migrating
or planning to or planning to migrate migrate
to a converged to a converged network…”network…”
MetaGroupMetaGroup
> Cost effectively match your communication network to company size, topology, and business needs as they evolve.
> “80/20 rule”: Get maximal ROI by applying investments where they make most sense
> Minimize CAPEX by leveraging existing voice network infrastructure investments
> Minimize CAPEX by leveraging existing data network infrastructure investments
> Preserve your new investments with future proof, standards-based solutions
> Quickly realize the benefits of future innovations by openning up your network
Architectural Flexibility means
Enterprise Large Segment
Overview Version 5.0 Lx — 9
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
> Architectural Flexibility • Seamless integration with any network
> Operating system independent• Robust Operating System: Linux and Unix
– Reliable, secure and future-proof O.S
– Dominates in e-Business (ERP, CRM…)
– Reduced kernel latency, 30ms response guaranteed
> Server independent• Alcatel hardware
– Optimized for small/medium configurations
• Non Alcatel hardware (“Appliance server”) – Dissociate HW & SW, fit purchasing agreements
CPU-GDCPU-GDCPU-GDCPU-GD
LAN/ WAN
• Analog or FAX• Conferencing• Compression• Voice guidance
www
DHCP
IP Address (DHCP) TFTP
server
MIB2
SNMP traps
QoS
IP QoS
H32
3SIP
H323 SIP
server
• IP Media Handling• Voice Processing• 4645
ISDN/ PSTN
Alcatel OmniPCX EnterpriseMulti-OS, multi-platform
Enterprise Large Segment
Overview Version 5.0 Lx — 10
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
Enterprise SIP+Proxy
SIPSoftphone
Business Applications
Interworking
H.323+ Softphone
IP phones
POTS lines
ADSL Applications
3rd PartyNetworks
Proxy
Sip, Sip-T
SIP
SIP
Wireless
SIP: Message bus conveying presence notification
> Support for SIP• SIP clients Windows XP, Pingtel phones
• SIP access to distributed application
servers for better scalability and easier
deployment of customized services
• SIP Proxy (registrar, location)
• SIP Gateway: • Inter-working with legacy phones: H323,
ReflexesTM, e-ReflexesTM, POTS,
DECT/PWT, cellular
• Advanced services (call barring & billing
for PSTN access, transfer, conference,
voice mail access & notification…) Digital phones
SIP: adding new Internet services to existing voice services and applications
Enterprise Large Segment
Overview Version 5.0 Lx — 11
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
PSTNISDN
Remote shelf
TDMnetwork
Traditional voice architecture
IP LAN/WAN network
PSTNISDN
Appliance server
MediaGateways
IP centric architecture
Edge Switch
Access Switch
One platform for a variety of profiles
> Customer profiles• Pure IP • Hybrid environment • Traditional telephony
PSTNISDN
IP LAN/WANnetwork
Media Gateway
Media Gateway
Hybrid architecturepockets of convergence
Enterprise Large Segment
Overview Version 5.0 Lx — 12
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
> Various migration strategies • Investment protection• Architecture and management simplification
ACT
ACT
ACT
ACT
INTOF*4
Fiber
LeasedLine
INTOFFiber
LIOB
LeasedLine
IPNetwork
• Unified Communications• Contact Center• Network Management• Network Services
Applications/services
PSTNISDN
CPU 5CPU 6
Alcatel OmniPCX Enterprise
INT-IP
Switch/Routeur
INT-IPINT-IPCPU 5CPU 6
INT-IP
INT-IP
Alcatel OmniPCX EnterpriseVisionary and practical
PSTNISDN
MediaGateway
Enterprise Large Segment
Overview Version 5.0 Lx — 13
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
IntroducingIntroducing
Alcatel Alcatel OmniPCXOmniPCX EnterpriseEnterprise
Intelligent Networking Intelligent Networking Value PropositionValue Proposition
Enterprise Large Segment
Overview Version 5.0 Lx — 14
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
> Delivering consistent features and applications across the total enterprise
• Virtual system with distributed intelligence
> Providing intelligent call routing for efficient business operations
• LCR, branch survivability
> Offering new capabilities while migrating from existing voice environments in a non disruptive manner
• IP or legacy TDM
> Connecting all locations using the full choice of networking technologies
• Voice over x
Intelligent Networking means
Enterprise Large Segment
Overview Version 5.0 Lx — 15
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
Switch/routerSwitch/router
Application servers
Alcatel Omnipcx Enterprise
Switch/routerSwitch/router
SwitchSwitch
Switch/routeurSwitch/routeur
Switch/routerSwitch/router
IP WAN
Media Gateways and IP phonesSmall & medium size
10 - 200 users
OA512 for very small branch offices1 - 10 users
Media Gateways & traditional telephony Small & medium size
10 - 200 users
PSTNISDN
> Alcatel OmniPCX Enterprise• 5000 users (IP phones, DECT/PWT, analog, soft phones), • 2.000 Trunks, • 90 Media Gateways (racks)• Bandwidth management: IP domains
Alcatel OmniPCX Enterprisedistributed architecture
Enterprise Large Segment
Overview Version 5.0 Lx — 16
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
> Scaling & adapting to any topology with multiple call servers
PSTN ISDN
IP LANWAN
Alcatel OmniPCX Enterprise
ATM
Frame
RelayLeased lines
Alcatel OmniPCX Entreprise
Alcatel OmniPCX Enterprise
Alcatel OmniPCX Enterprise
Alcatel OmniPCX Enterprise
> Virtual Enterprise Multiple communication servers: (peer to peer IP)
• 100 servers, 50,000 users• Application & management centralization or
distribution• Feature transparency
> Multiple Enterprise• 255 Virtual
Enterprises> No user limit> Feature transparency
Alcatel OmniPCX EnterpriseVirtual configuration
Enterprise Large Segment
Overview Version 5.0 Lx — 17
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
ISDN
IP WAN
Media Gatewaysand IP phones
Small & medium size10 - 200 users
Switch/routerSwitch/router
Applicationservers
Switch/routerSwitch/router
SwitchSwitch
• Communication within branch
office remains local (peer to peer)
• The branch retains its
identity– Welcome messages– Music on hold– Night service
> Solution based on Media Gateways & IP phones
• WAN bandwidth is
optimized Local tones generation– Local Music on hold– Local conference circuits• Cost optimization– “break-out” feature– LCR/ARS
Alcatel OmniPCX Enterprise
Alcatel OmniPCX EnterpriseDistributed architecture
Enterprise Large Segment
Overview Version 5.0 Lx — 18
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
ISDN
IP WAN
OA512 for very small branch offices1 - 10 users
Media Gateway & IP phonesSmall & medium size
10 - 200 users
Switch/routerSwitch/router
Switch/routerSwitch/router
Media Gateways & traditional telephony
Small & medium size
10 - 200 users
Switch/routerSwitch/router
Switch/routerSwitch/router
Switch
Signaling Back-up
> Router back up• over ISDN
> Additional back-up via Media Gateways
• Signaling backup via PSTN connection
• All local services maintained
• Intra enterprise call via public network
Alcatel OmniPCX Enterprise
Applicationservers
Back-up continuity for surviving IP WAN failures
Enterprise Large Segment
Overview Version 5.0 Lx — 19
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
Existing3rd vendor
PABX
Q-SIG
PRI MasterDPNSS
Analog Tie linesE&M
> Interwork with Voice over IP networks (H323, SIP)> OmniPCX Enterprise supports a full range of TDM
protocols to interface easily with existing PBX’s> Integrates the legacy into the company
communication workflow
Protect existinginvestment
MediaGateway
SIPGateway
H3223Gatekeeper
Enterprise IP Network
MediaGateway
Alcatel OmniPCX Enterprise
Alcatel OmniPCX EnterpriseIntegration with existing networks
Enterprise Large Segment
Overview Version 5.0 Lx — 20
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
IntroducingIntroducing
Alcatel Alcatel OmniPCXOmniPCX EnterpriseEnterprise
Agile Workplace Value Agile Workplace Value PropositionProposition
Enterprise Large Segment
Overview Version 5.0 Lx — 21
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
> Providing feature-rich telephony to simplify communications • Dial by name, voice mail integration on phone display, voice quides ...
> Providing feature consistency across a range of phone choices • Optimized infrastructure without compromise on user productivity
> Providing SIP end-point support• Openness to future multi-media applications
> Offering full-featured on-site/off-site mobility solutions• Increased accessibility and reduced response time
> Extending PC desktop environment with voice services • Simplified access to communication applications
from a standard web browser (web/XML interface)
• Low cost deployment and enhanced productivity with out-of-the-box softphone integration (Lotus, MS..)
The Agile Workplace means...
Enterprise Large Segment
Overview Version 5.0 Lx — 22
Ref: 8AL020033229DMASA Ed 2
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ReflexesTM: focused on facilitating communications
> Easy communications - IP or Digital• A range of four sets:
– QWERTY call by name, Voice guidance – Single-line & multi-line, display,
hands free, navigator…• Application integration: voice mail, fax
– Full integration with 4635 messaging system(TUI, management, record on line...)
• IP telephony– Integrated 10/100baseT switch– G.711, G.729a and G.723.1 – QoS: 802.1p/Q & TOS/diffserv– DHCP and TFTP clients– SNMP agent (MIB 2)
• DC power pack or centralized patch panel
Enterprise Large Segment
Overview Version 5.0 Lx — 23
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
DedicatedConsole
4049
TelephoneConsole
4035
MultimediaConsole
4059
> Professional range of attendant consoles
• Maximum uptime and ease-of-use with the multi-media keyboard
• Professional attendant interface: Multi-window, BLF, directory, basic management
Alcatel OmniPCX EnterpriseAttendant solutions
Enterprise Large Segment
Overview Version 5.0 Lx — 24
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
Media Gateway
DECT/PWT
H323Gateway
MGC
H323Gatekeeper
Mobility
WLAN
802.11b
Enterprise IP LAN
Alcatel OmniPCX Entreprise
AVLANDHCPVPN
> Most feature-rich, well-integrated and scalable on-site wireless
• Thousands of users • Best handset features and
autonomy• Network roaming• Price performance• Secure digital voice quality • Integrated management
> Integration for WLAN • Integration of 3rd-party solutions
> Secure IP terminal portability • VPN, DHCP and AVLAN
Alcatel OmniPCX EnterpriseMobility solutions
Enterprise Large Segment
Overview Version 5.0 Lx — 25
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
CompanyCellular
Inbound calls with
caller name IDFull Telephony features to
Cellular Outbound calls
C.O.S. controlled
> Ubiquity• One number, one mailbox, one access, one management
> Cellular clients• Same features as other company phones• Softphone association
Manager/assistant
monitoring
Attendant call handling to Cellular
PC telephonyCSTA
monitoring
Alcatel OmniPCX EnterpriseIntegration with cellular handsets
Enterprise Large Segment
Overview Version 5.0 Lx — 26
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
> Bringing simplicity to messaging via the ReflexesTM/ e-ReflexesTM Telephone User Interface (TUI)
• Extensive interactive support– Soft key guidance, voice prompts
• Multiple greeting messages• Dial by name mailbox• Record on line
– Share conversations or conferences with other users• Ubiquity, hotel, automated attendant• Foundation for e-com center (delete)
1000 mail boxes200 Hrs. storage
MAX 464564 accesses
15,000 mail boxes500 Hrs. storage
4635
VPIM step 2
VPIMOctelnet Integrated
messaging
Alcatel OmniPCX EnterpriseVoice mail solutions
Enterprise Large Segment
Overview Version 5.0 Lx — 27
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
> A single Web access to all communication services• To communicate and access information• A single access point to personalized information
Infraindependent
Deviceindependent
Single access point
any IT resource
IP, PSTN, GSMIP, PSTN, GSM, , GPRS, GPRS, UMTS, WLAN, UMTS, WLAN,
bluetooth, etc… bluetooth, etc…
Directories
Web sites
Unified messaging
Personalassistant
Personalinformation
Com engine
Alcatel OmniPCX Enterprisee-Communication Center
Enterprise Large Segment
Overview Version 5.0 Lx — 28
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
> Web-based application• Lower management overhead• Main telephony services
– Call, transfer, conference, forwarding & set management– Universal call by name, Pop-up, LDAP, Outlook contacts)– Call logs (interaction with PIM)
> 4980 client integration with Office environment (option)– Full features, VoIP option– Lotus Notes 5.0x, Outlook 2000/2002, OWA, iNotes– VoIP available with My Softphone 4980 option
Web Softphone
My Softphone Application
IP Softphone
Enterprise Large Segment
Overview Version 5.0 Lx — 29
Ref: 8AL020033229DMASA Ed 2
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My Unified Messenger
• voice (VxML and 4635/eVA)• fax (3rd party fax servers)• e-mail• automated attendant• voice mail settings
My Softphone
• softphone • conferencing manager • instant messaging• file sharing• whiteboard
My Personal InformationManager
• contacts• directories• calendar• meeting manager• to do list
My Assistant
• Routing manager • Mobile services• Notifications manager
> e-Communication Center applications
Oct/02
Alcatel OmniPCX Enterprisee-Communication Center
Enterprise Large Segment
Overview Version 5.0 Lx — 30
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
IntroducingIntroducing
Alcatel Alcatel OmniPCXOmniPCX EnterpriseEnterprise
CustomerCustomer InteractionInteractionValue PropositionValue Proposition
Enterprise Large Segment
Overview Version 5.0 Lx — 31
Ref: 8AL020033229DMASA Ed 2
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> Offering a diverse, yet consistent, range of components to allow customers to interact using their preferred method
> Providing end-to-end integration with business applications
> Allowing the business to adapt dynamically to changes in the workplace or staffing
• simplified sizing and configuration rules of interaction center
• flexible agent environment
> Allowing for plug-and-play integration of components in any IT environment
• scalable, distributed and open architecture
““Through 2005, Through 2005,
enterprises that deploy enterprises that deploy
multi-channel service & multi-channel service &
self-service will improve self-service will improve
customer loyalty, customer loyalty,
stabilize personnel costs stabilize personnel costs
and lower their costs of and lower their costs of
service“service“
Gartner Research June 2001Gartner Research June 2001
Customer Interaction means
Enterprise Large Segment
Overview Version 5.0 Lx — 32
Ref: 8AL020033229DMASA Ed 2
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> Packaged approach to minimize duration to cut-over
> Intuitive user-friendly supervision and administration
> Full featured telephony desktop with integration tools
> Modular application suite: from ACD to multimedia
> Advanced voice IP virtual contact center
> Best integration with Genesys suite
CCdistributionCCsupervisionCCivr
CCagent
CCoutbound
CCemail
CCweb
OmniTouch
A family of open converged enterprise products with bundled
applications
The Alcatel Contact center suite
Enterprise Large Segment
Overview Version 5.0 Lx — 33
Ref: 8AL020033229DMASA Ed 2
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• Cost effective inbound CRM connectors
IVRMulti-media queuing and monitoring
ACD emailAA Web
MiddlewareInteractio
ncenter OutboundFax
Sales force automation
Customer support & services
Enterprise resource planning
Enterprise mktg automation
e-Business
Supply chain management
Statistics customizatio
n
Standard or specific CRMs Integration
E-mail, chat, co-browse..
Scripting for multimedia distribution
3rd party CTI application integration
Advanced IVR
scripting...
• Professional services for contact center components integration
> Simplify integration of best of breed components:• Leverage OmniPCX Enterprise IP Telephony architecture
Alcatel OmniPCX Enterprise Packaged contact center
Enterprise Large Segment
Overview Version 5.0 Lx — 34
Ref: 8AL020033229DMASA Ed 2
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> Distribution of resources (LAN/WAN)• Human • Applications
> Same service level on agent desktop
• Local IP-phone and CCagent• Remote worker
> Internet interaction throughCCweb & CCemail
• Call thru, call back & chat• Co-browsing• Email distribution
Alcatel OmniTouchIP contact center
MIS
Media Gateways
Email distribution
Campaign manager
Web call distribution
IVR
CRMapplication
CRMintegration
Workforcemanagement
Agent Desktop
Alcatel OmniPCX Enterprise
Enterprise Large Segment
Overview Version 5.0 Lx — 35
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IntroducingIntroducing
Alcatel Alcatel OmniPCXOmniPCX EnterpriseEnterprise
Highest Reliability Value Highest Reliability Value
PropositionProposition
Enterprise Large Segment
Overview Version 5.0 Lx — 36
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> Protecting call server and communicationapplications from security breaches
• Hardened Call server (Unix/Linux), standard integration with firewalls
• Secure partition management
> Inexpensive redundancy
• Communication server redundancy, geographic server separation, LAN/WAN Connection resiliency, data base mirroring
> Full featured campus/branch office survivability
> No compromise on traditional voice security• Toll fraud protection, privacy...
85% reported breaches in the last
12 months64% acknowledged $
losses
Attacks: 70% from outside, 30% from insideComputer Security Institute & FBI joint survey
Highest Reliability means
Enterprise Large Segment
Overview Version 5.0 Lx — 37
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Main
> An architecture designed to support mission critical applications
• Primary and backup call processing/database servers may be physically separated
• Switch-over between distributed
servers occurs w/o communication cut off
• Non-stop operation: easy to remotely
download a new SW release or
prepare a modification without
interrupting communications
• License upgrade – Remove and add remotely
– Transfer from one call server to another
– Web Management of licenses
Mirroring
Stand by
Enterprise
IP LAN
10/100
10/100
10/100
10/100
E-Media Gateways
Alcatel OmniPCX Enterprise
Alcatel OmniPCX Enterprise
Alcatel OmniPCX Enterprise High resiliency
Enterprise Large Segment
Overview Version 5.0 Lx — 38
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Disaster recovery
Branch Branch OfficeOffice
Wiringcloset
Communication Application
Servers
InternetInternet
WANWAN
PSTNPSTN
Network operations
Sensitive server protection Configuration
security
Web surferVoice
security
Tele-Tele-workersworkers
Media Gateway Hardened IP/TDMInterface security
> Checking for security breaches in the IP communication network
Alcatel OmniPCX Enterprise Networked security
Enterprise Large Segment
Overview Version 5.0 Lx — 39
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IntroducingIntroducing
Alcatel Alcatel OmniPCXOmniPCX EnterpriseEnterprise
SimplifiedSimplified Management Value Management Value PropositionProposition
Enterprise Large Segment
Overview Version 5.0 Lx — 40
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The management of The management of VoIP and the IP VoIP and the IP
oriented aspects of oriented aspects of IP Telephony are still IP Telephony are still
fairly newfairly new& the manner in & the manner in which they are which they are
performed varies performed varies considerably considerably
among systems.among systems.Mier consulting Feb Mier consulting Feb
20022002
> One Touch management of all users,communication applications and components from one user interface
> All management applications from one user interface
> Synchronization of updates across the network
> Movable software licenses between locations
Simplified Management means
Enterprise Large Segment
Overview Version 5.0 Lx — 41
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> Integrates in existing network services infrastructure
• QoS tagging L2 and L3 – Guarantee voice quality using standards
• SNMP agent– Converge alarm management,
topology across voice and data infrastructure
• LDAP client– Reach all users known in any LDAP
company directory
SNMPSNMPagentagent DHCPDHCP
serverserver
FirewallFirewallservicesservices
LDAPLDAPclientclient QoSQoS
taggingtagging
SLASLA
• Embedded or external DHCP servers– Automatic moves, adds and changes – IP address optimization
• Monitor RTP traffic (step 2)– To monitor IP Telephony quality
Alcatel OmniPCX Enterprise
Alcatel OmniPCX Enterprise Network services
Enterprise Large Segment
Overview Version 5.0 Lx — 42
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
HP Open viewUnicenter TNG
SNMP
ManagementWeb Client
(Explorer orNetscape)
Internet
OmniVista 4760 Server (WNT4, 2000)
IP
ContactCenter
Mobility
Voice MailDirectory
Expert EmbeddedConfigurationTool (Web Client)
WizardInstallation
Media Gateway
Alcatel OmniPCX Enterprise
> One client server management application for all OmniPCXapplications reducing training & administration costs, improving control
> Modular Web based management functions:• Configuration, fault and alarms, performance, call accounting, LDAP directory,
topology
> Manage all users, applications, and components of your voice network from a single GUI
IT Manager or AccountantOmniVistaClient (W98,NT4,2000, millenium, XP)
Alcatel OmniPCX Enterprise Network Management
Enterprise Large Segment
Overview Version 5.0 Lx — 43
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> The most awarded IP Telephony system
Compared Management features & capabilities OmniPCX & OmniVista: +++++ Cisco AVVID ++++Siemens Hicom 150 H ++Avaya Definity & IP 600 ++
Alcatel e-ND’s 4980 Soft Phone was clearly a cut above the others, earning out our World Class Award.In the features realm, this product supported 37 of the 41 features we deemed necessary for use in a corporate setting. Alcatel’s product also topped the ticket in terms of installation, ease of use and configuration.
Recognized by the press and analyst communities
Thank youThank you