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E-Governance System of Khandwa Municipal

Corporation: A Success Story

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Introduction KMC, Khandwa established in the year 1867

to serve Khandwa's 15000 population.

present population of Khandwa is 2.10 lacks,

Work volume of the Corporation has tremendously increased

Dissatisfaction among the citizens of the city due to inefficient working of the corporation

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Introduction IT brought new concept of speed, skill,

transparency IT improved the ability of government to

address the needs of society Many government services can be provided

online by using the Internet Technology. publishing of policy and programme related

information making online transaction of various taxes, bills

etc.

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Introduction It extends beyond provision of on-line

services and covers the strategic planning and reaching

development goals Applying the lens of good governance –

accountability transparency participation responsiveness strategic vision etc.

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Introduction

E-Governance applications in the automation of Municipal Corporation holds great promise for the socio-economic development of urban areas.

Khandwa Municipal Corporation e-governance project is the initiative for automation of various processes of Khandwa Municipal Corporation (KMC), MP, India.

There is reduction in time spent from 15 days to 15 minutes in the issuing a Birth/Death certificate.

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Introduction The E-governance project has turnaround

the KMC in context of revenue growth (80% growth only in one and a half year)

Growth in terms economic condition, Public image, organizational systems etc.

This project has multidimensional and focused vision on all key process and activities of the corporation

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Introduction

It provides features like – right to information, transparency, functioning and speed with skill and accountability.

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Project Objectives

Government to Employee Objectives

Government to Business Objectives

Khandwa Municipal E-Governance

System

Government to Future Objectives

Government to Citizen Objectives

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Government to Citizen Objectives Prompt, accurate and best quality

services to the citizens Information dissemination Transparency Reduction in double standards Credibility

Project Objectives

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Government to Business Objectives Financial Empowerment Enhancement in income growth Simplification of tax structure Internal Professionalism Process Modification

Project Objectives

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Government to Employee Objectives Better Human Resource

management Reduce Complexity in working Better work Environment

Project Objectives

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Government to future Objectives Prosperity through certainty in income Long Tern fase-wise development Self sufficiency Integrated Voice Response System (IVRS) Payment collection through banks Automated SMS system to tax payers To acquire ISO 9000 Standard certification

Project Objectives

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Benefits of project implementation

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Reduction in man power

Sl Work

Man power requiredbefore

automation

Man power required

after automation

% reduction

in man power

1preparing demand registers

45 0 100%

2preparing payrolls and GPF accounts

8 2 75%

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Comparison Chart (service to citizen)

Module ServicePrior to

implementation

After Implementati

on

Birth and Death

Process of Issuing a Birth Certificate

15 days 15 minutes

Authentication of birth application

5 days 30 seconds

Process Issuing a Death Certificate

15 days 15 minutes

Authentication of Death Application

5 days 30 seconds

Social Security

Application Approval/Disapproval process

15 days 15 minutes

Pension Generation and Payment 2 months 6 hours

Money Order Preparation 1 month 6 hours

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Module ServicePrior to

implementation

After Implementati

on

License

Process of Issuing License 15 days 2 days

Renewal of License 7 days 30 seconds

Expiry License Searching 2 days 15 seconds

Ration Card

Process of Ration Card Preparation and Issuing

15 days 2 days

Renewal of Ration Card 7 days 30 seconds

Water Connection

Water Connection Process 15 days 3 days

Comparison Chart (service to citizen)

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Comparison Chart (service to Citizen)

Module ServicePrior to

implementation

After Implementati

on

Property Tax

New Property Registration 1 day 15 minutes

Breakup of Property 1 day 15 minutes

Transfer of Property 1 day 15 minutes

Building Permission

Authentication of the application as per the MOS Rules

3 days 15 seconds

Authentication of the application as per Bhumi Adhiniyam

3 days 15 seconds

Complaint

Complaint Logging, Internal Department Processing

3 days 30 seconds

Complaint Status Inquiry 1 day 10 seconds

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Module ServicePrior to

implementation

After Implementatio

n

HRM

Pay Bill Generation 7 days 1 hours

Pay slip printing N/A 12 seconds

Loan/Advance Payment 1 dayFraction of

second

Employee GPF Ledger Updation 1 monthFraction of

second

FinanceCash Book Preparation 1 hour 15 seconds

Day Book Preparation 1 hour 15 seconds

Social Security

Application Approval /Disapproval Process

15 days 15 minutes

Pension Generation and Payment 2 months 6 hours

Money order Printing 1 month 6 hours

Comparison Chart (service to employee)

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Other benefits Saving of Money

Used open source technologies development and updating time and cost is

saved.

Improved Quality of Service reduction in dependency of the citizens over

the corporation many services like complaint logging,

complaint status inquiry, arrear status etc. are available online on 24X7 basis.

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Other benefits

Time of the citizen and the employees are saved in-terms of decreased number of personal visits

The system has local language (Hindi) interface.

Revenue Growth: 80% growth in one and half year

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Increase in revenue generation

Sl. No. Year Total Revenue Generated

(Rs.)

% Increase in Revenue

1 2002 – 03 2,91,90,687

2 2003 – 04 3,72,28,475 27.5

3 2004 – 05 5,61,09,030 50.7

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Revenue Generation

29.19

37.23

56.11

0

10

20

30

40

50

60

2002 – 03 2003 – 04 2004 – 05

Financial year

Rev

enu

e -

Rs.

in

Cro

r

Increase in revenue generation

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Benefits at a glance Sr. No.

Aspect Pre Computerization

Post Computerization

Effect

1 Revenue to the department

Rs. 29190687 (Year 2002-03)

Rs. 56109030(Year 2004-05)

~ 80% increase

2 Time for certificate issuance

In days (15 days). Maximum of 15 Minutes

Drastic cut down in waiting

3 Authentication of certificate

In Days (7 days) Within half a minute

 Citizen satisfaction

4 Report Generation Manual Computerized Quick and accurate various reports

5 Internal processes – paybill, loan etc

In days Maximum of one hour

Employee satisfaction

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Technical Overview The project has used three-tier architecture The features which were considered important are

Performance: the total effectiveness of a computer system, including throughput, individual response time, and availability.

Scalability: the software system is scalable; it can handle increase in amount of transactions, volume of data, number of users connected, etc.

Flexibility: the application is not limited to any proprietary software or hardware.

Security: great emphasis on security is given Upgradability: the installed systems can be upgraded to

future increased functionalities of the corporation. Backups and Recovery

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Khandwa Municipal E-governance System Architecture

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System Architecture Front end (client)

Uses J2SE/Swing for the application. Uses (X)HTML/XML/JA V A SCRIPT for portal support It is supported by JAVA and all operating systems The front-end gives a customized view to each

user group of the system

Middle Tier (Application Server) This is part of the system that keeps the operation

logic No clients are allowed to access the database

directly

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System Architecture Middle Tier (Servlet Container/Web

Server) This facilitates the portal support. Currently Tomcat 4.0 is used, which is an

open source and free servlet container.

Database (Database Server) The entire data related to all the

transactions in the corporation is stored.

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Replicability of the System

The system can be easily replicated in any Municipal Corporation of the Country.

It has features like “Loosely Coupled Fully Integrated Modules”

all the modules are fully integrated but they are designed in such a way that it can easily selected or omitted any of the modules when implemented.

Connection and Resource Pooling feature is provided by using the application server as a mediator so on increasing number of users/locations there is no requirement to make the change in the application,

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Replicability of the System

The system is application server independent. it has used the “Build Tool and Midlets”. Ant (A Well Known Build Tool) and the Xdoclet

(A Well Known Midlet to Generate the Deployment Descriptors)

The product is build with JAVA so architecture of product supports the operating system independence

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Conclusion KMC e-gov application has improved the

productivity of the corporation in terms of generating revenue providing value added services

This application can be implemented in the other municipal corporations of the country with modification in less time.

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