Corporate EtiquetteCorporate Etiquette

“You never get a second chance to make the

first impression”1

AIM

• THE AIM OF THIS WORKSHOP IS TO GENERATE AWARENESS ABOUT CORPORATE ETIQUETTE AND TO ACQUAINT THE PARTICIPANTS WITH CORPORATE DECORUM SO THAT THEY ARE PROVIDED WITH A COMMON LANGUAGE OF UNIVERSALLY ACCEPTED BEHAVIOUR

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Consider the followingConsider the following

• Does the thought of walking into a party full of total strangers fill you with dread?

• Does the thought of making small talk on the dinner table at an event make you a wreck?

• Do you want to make a good impression at a business event but are so nervous that you can hardly speak?

• Do you wish that you could happily talk to people and make friends easily?

• Do you wish that you can handle a fork and knife with aplomb

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HISTORY

• DERIVED FROM THE WORD TICKET• ANCIENT EGYPTIANS FIRST TO USE FINGER

BOWLS• ROMANS FIRST TO DRESS FOR DINNER• FORKS WERE FIRST USED IN AD 800• NAPKINS AS LARGE AS TOWELS WERE USED IN

EARLIER DAYS• “LUNCH” DERIVED FROM THE WORD "LUMP”• TEA A RELATIVELY RECENT PHENOMENON

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What is Etiquette??

Webster’s II New College Dictionary defines Etiquette as:

The forms and practices prescribed by social convention or by authority.

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How Does Etiquette Benefit You?

• Differentiates you from others in a competitive job marketDifferentiates you from others in a competitive job market

• Enables you to be confident in a variety of settings with a Enables you to be confident in a variety of settings with a variety of peoplevariety of people

• Honors commitment to excellence and qualityHonors commitment to excellence and quality

• Modifies distracting behaviors and develops admired conductModifies distracting behaviors and develops admired conduct

• Is a form of social intelligenceIs a form of social intelligence

• Impact on stakeholdersImpact on stakeholders

“Be one step ahead, practice the social skills necessary to help you make a great first impression and stand out in

a competitive job market”.

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PREVIEW

• Executive Etiquette Executive Etiquette

• Dining EtiquetteDining Etiquette

• Power DressingPower Dressing

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Executive Etiquette Executive Etiquette Creating a positive imageCreating a positive image

• Greetings:

• A firm handshakeA firm handshake

• Appropriate introductionsAppropriate introductions

• Nonverbal communication is importantNonverbal communication is important

• Exchange of cardsExchange of cards

• Small talkSmall talk 8

INTRODUCTIONS

• INTRODUCING YOURSELF• MENTION THE PERSON OF AUTHORITY• NEVER CALL SUPERIOR BY FIRST NAME IN

PRESENCE OF AN OUTSIDER• NEVER POINT TO ANOTHER PERSON WHILE

INTRODUCING• DIFFICULT NAMES• FORGETTING NAMES• WHEN INTRODUCED• GROUP INTRODUCTIONS

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Executive EtiquetteBusiness events:

• Always respond to an RSVPAlways respond to an RSVP• Follow the laid down dress codeFollow the laid down dress code• Introduce new people to those around youIntroduce new people to those around you• Avoid excessive drinking at company Avoid excessive drinking at company

events.events.• Send a thank you note to the host after Send a thank you note to the host after

the event.the event.

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Office EtiquetteOffice Etiquette

Attending a meeting • Listen carefullyListen carefully

• Come prepared Come prepared

• Be concise and articulate when speakingBe concise and articulate when speaking

• Show respect Show respect

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OFFICE ETIQUETTE

• LOUD TELEPHONE CONVERSATIONS• NOT CLEARING UP AFTER YOURSELFIN THE STAFF

KITCHEN• SHOWING UP LATE FOR MEETINGS• EAVESDROPPING/READING OVER SHOULDER• WAERING TOO MUCH PERFUME/DEODORANT• TALKING BEHIND SOMEONE’S BACK• OFFENSIVE JOKES• DISCUSSING TABOO SUBJECTS• SMOKING IN COMMON AREAS• CELLPHONE ETIQUETTE

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Executive EtiquetteTelephone etiquette:

• Placing calls

• Answering calls

• Transferring calls

• Some courteous closing statements:

Feel free to call us anytimeIt was pleasure talking to you

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Executive EtiquetteExecutive Etiquette

Rest room Etiquette

• Be hygienic: ALWAYS

• Don’t be stall neighbors if you can help it.

• Conversations can wait until you are done

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E MAIL ETIQUETTE• PROFESSIONALISM, EFFICIENCY, PROTECTION FROM LIABILITY• BE CONCISE AND TO THE POINT• SPELLING AND GRAMMAR• MAKE IT PERSONAL• ANSWER SWIFTLY• TRAF• ATTACHMENTS• STRUCTURE AND LAYOUT• OVERUSE OF HIGH PRIORITY OPTIONS• DO NOT WRITE IN CAPITALS• READ BEFORE PRESSING SEND• DO NOT OVER USE”REPLY TO ALL”• USE OF BCC• EMOTICONS AND ABBREVIATIONS• CHAIN MAILS• EMAIL POLICY• SPAM• CC FIELD SPARINGLY

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CONTD

• MIND YOUR MANNERS

• MIND YOUR TONE

• VIRUS WARNINGS

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Executive Etiquette

Lift Etiquette:

• If unwell, especially if you are coughing and sneezing use a lift carriage which is empty whenever possible

• In busy tower blocks: do not call a lift to stop if you need to travel between 1 or 2 floors

• The person standing right next to the control panel is NOT the lift operator

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The Importance of Dining The Importance of Dining AppropriatelyAppropriately

“Shirley Wiley, owner of Etiquette and Company, California, reports that roughly 80% of second interviews

involve a business meal”.

*Texas Health Resources, “Placement Manuals” August 2004

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Professional Dining BasicsProfessional Dining Basics

American Style Dining

• Arrive on time

• Wait to sit until host/hostess indicated the seating arrangement

• Put napkin in lap before drinking or eating

• Order easy to eat food

• Don’t order the most expensive items on the menu

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Professional Dining Basics

• Wait until everyone has been served before you begin to eat

• Bring food to your mouth – NOT your head to your plate

• Salt/Pepper pass together• Generally pass food to the right• Rest utensils on plate while talking• Do not talk with your mouth full• Do not chew with your mouth open

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Individual Place SettingIndividual Place Setting

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Professional Dining Professional Dining BasicsBasics

• Proper posture is important• Table manners please!!

– (No gum, no elbows on the table)

• “Please and Thank You”• Turn your cell phone off • Be responsible for keeping up and positively

contributing to the conversation• Small Talk is appropriate – topics such as :

– Books, sports, food, theater, travel, current events etc.

– Follow employer’s lead 22

What is Not Appropriate?What is Not Appropriate?

•No swearing•No loud or obnoxious behavior•No crude comments or topics•Subjects to avoid: health, gossip, love life, politics, religion, race and inappropriate stories or jokes

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Power Dressing

• Grooming is fundamental

• Quality is the hallmark

• Fit is all important

• Look professional

• Appear sleek and crisp

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Power DressingPower Dressing

Business Casual Wardrobe

• For women: dress pants, shirt, blouse, well maintained dress or casual shoe (no tennis shoes, flip flops, etc.)

• For men: slacks/khaki pants, polo shirt, or other collared dress shirt, well maintained dress or casual shoes (no tennis shoes, flip flops, etc.)

**NOTHING SLOPPY**

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Wardrobe

• Professional Business Wardrobe For women: skirted/pant suit, blouse or dress

shirt, clean well maintained dress shoes (generally closed-toe shoe)

• For men: suit, dress shirt, tie (well maintained dress shoes)

• Outerwear Appropriate for women/men: Trench coat,

umbrella

Power Dressing

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Color of dress you choose:

• Has various implications

Black or Dark greyBlueGreenRedBrown

Power Dressing

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Casual Work AttireCasual Work Attire

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Professional Work AttireProfessional Work Attire

QuestionsQuestions

Thank youThank you

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