Presentation of PREPA’s Performance Metrics
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Presentation of PREPA Performance Metrics Docket NEPR MI-2019-0007 January 19, 2021
Transcript of Presentation of PREPA’s Performance Metrics
Presentation of PREPA Performance MetricsDocket NEPR MI-2019-0007
January 19, 2021
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Agenda
BackgroundProcedural Order and goals of Technical ConferenceMetrics: Performance report requirementsOverview of filed metric categoriesGeneral observations of filed data
18-Month Review of PREPA Filed MetricsMetrics with comparable industry standardsPresentation of selected metrics filed by PREPA
Questions and Comments from public and stakeholders
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Background
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Procedural Order and Goals of Technical Conference
Share information provided by PREPA and collected by the Energy Bureau
The Energy Bureau’s Resolution and Order from May 14, 2019 (Docket NEPR MI-2019-0007)Commencement of data gathering process to help develop
"appropriate measures, metrics and targets“Metrics for reporting purposes (Docket NEPR MI-2019-0007)Metrics that will be the subject of Targets (Docket NEPR MI-2019-
0007)Metrics that will be subject to Financial incentives (Docket NEPR
AP-2020-0025 will establish the specific Targets and Performance Incentives Mechanisms)
The data would help establish " a baseline and a uniform understanding of the current level of PREPA's performance"
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Metrics: Performance Reporting Requirements
The Energy Bureau ordered PREPA to report 117 metrics across 11 categories on a quarterly basis
The Energy Bureau identified 15 additional anticipated metrics (energy efficiency, electric vehicles, and usage portal accessibility)
Approximately 130 metrics are being reported by PREPA (municipalities included for several metrics, increasing the number of data rows)
Data extends period of June 2019 through November 2020 (ongoing)
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Subcategories of filed data
Overall System (117 data rows)Generation (97 data rows)Transmission and Distribution (58 data rows)Customer Service (72 data rows)Finance (2 data rows)Planning and Environmental (5 data rows)Operations (26 data rows)Information Technology (IT) (4 data rows)Human Resources (2 data rows)Legal (6 data rows)Renewable Energy and Demand Side Management
(206 data rows)
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General Observations
Approximately 600 rows of monthly data for the 18-month period
Impacts of major events January earthquakesCOVID-19
Data IssuesGaps/missing months
Some metrics had no data where PREPA does not collect the information (i.e., MAIFI)
Costa Sur data ends with shutdown following earthquakesEmissions and energy efficiency data filed on annual basis rather
than monthly basisUnits reported
Generally, changed the units to match the reported data
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PREPA Filed Metrics: 18-Month ReviewJune 2019 to November 2020
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PREPA 18-Month Review
Approximately 120 graphs across all sub-categories in the 55-page attachment provided by the Bureau.
Where possible, we also included data for: Industry Standard Hawaiian Electric Company (HECO) Historical
Performance Comparisons to PREPA are only for informative
purposes The establishment and determination of specific
performance incentive metrics will be discussed in a separate docket
The Attachments include 18-month average, minimum, and maximum values for each data row
.
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Metrics With Comparable Industry Standard
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Overall System
0
2
4
6
8
10
12
14O
SHA
IR
Jun-19
Jul-19
Aug-19
Sep-19
Oct-19
Nov-19
Dec-19
Jan-20
Feb-20
Mar-20
Apr-20
May-20
Jun-20
Jul-20
Aug-20
Sep-20
Oct-20
Nov-20
PREPA 11.4 8.3 12.5 9.7 7.8 6.5 6.2 10.3 5.4 4.8 0.5 1.9 2.4 1.2 1.3 1.1 2.3 1.3Industry 1.7 1.7 1.7 1.7 1.7 1.7 1.7 1.7 1.7 1.7 1.7 1.7 1.7 1.7 1.7 1.7 1.7 1.7
HECO 2.07 2.07 2.07 2.07 2.07 2.07 2.07 2.07 2.07 2.07 2.07 2.07 2.07 2.07 2.07 2.07 2.07 2.07
OSHA Incidence Rate/Safety Recordables Rate
Industry Standard Source: U.S. Bureau of Labor Statistics for Electric Utilities
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Transmission and Distribution
-
100
200
300
400
500
600
700
800
900
Min
utes
Jun-19
Jul-19
Aug-19
Sep-19
Oct-19
Nov-19
Dec-19
Jan-20
Feb-20
Mar-20
Apr-20
May-20
Jun-20
Jul-20
Aug-20
Sep-20
Oct-20
Nov-20
PREPA 729 748 764 798 803 791 792Industry 112 112 112 112 112 112 112 112 112 112 112 112 112 112 112 112 112 112
HECO 104 104 104 104 104 104 104 104 104 104 104 104 104 104 104 104 104 104
SAIDI
Note: Industry standards for SAIDI are annual values from IEEE. PREPA's SAIDI values were reported monthly and converted to annual values on a 12-month rolling basis as soon as a year's worth of data was available.
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Transmission and Distribution
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Transmission and Distribution
-
1
2
3
4
5
6
Inte
rrup
tions
per
Cus
tom
er
Jun-19
Jul-19
Aug-19
Sep-19
Oct-19
Nov-19
Dec-19
Jan-20
Feb-20
Mar-20
Apr-20
May-20
Jun-20
Jul-20
Aug-20
Sep-20
Oct-20
Nov-20
PREPA 5.0 5.2 5.2 5.4 5.5 5.5 5.4Industry 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0
HECO 1.1 1.1 1.1 1.1 1.1 1.1 1.1 1.1 1.1 1.1 1.1 1.1 1.1 1.1 1.1 1.1 1.1 1.1
SAIFI
Note: Industry standards for SAIDI and SAIFI are annual values from IEEE. PREPA's SAIFI values were reported monthly and converted to annual values on a 12-month rolling basis as soon as a year's worth of data was available.
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Transmission and Distribution
-
0.1
0.2
0.3
0.4
0.5
0.6
0.7In
terr
uptio
ns p
er C
usto
mer
Jun-19
Jul-19
Aug-19
Sep-19
Oct-19
Nov-19
Dec-19
Jan-20
Feb-20
Mar-20
Apr-20
May-20
Jun-20
Jul-20
Aug-20
Sep-20
Oct-20
Nov-20
PREPA 0.40 0.44 0.43 0.45 0.47 0.38 0.43 0.43 0.30 0.33 0.33 0.59 0.58 0.52 0.59 0.59 0.40 0.34
Monthly SAIFI
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Overall System
0
20
40
60
80
100
120
140
160
180
200
Min
utes
Jun-19
Jul-19
Aug-19
Sep-19
Oct-19
Nov-19
Dec-19
Jan-20
Feb-20
Mar-20
Apr-20
May-20
Jun-20
Jul-20
Aug-20
Sep-20
Oct-20
Nov-20
PREPA 149 146 159 169 151 132 157 151 147 145 125 125 135 157 172 138 149 150
Industry 115 115 115 115 115 115 115 115 115 115 115 115 115 115 115 115 115 115
HECO 94 94 94 94 94 94 94 94 94 94 94 94 94 94 94 94 94 94
CAIDI
Industry Standard Source: EIA 2018 Annual Electric Power Industry Report (EIA-861) IEEE Standard 1366 for IOUs and state utilities
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Customer Service
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5
10
15
20
25
30
35
Min
utes
Jun-19 Jul-19
Aug-19
Sep-19
Oct-19
Nov-19
Dec-19 Jan-20
Feb-20
Mar-20
Apr-20
May-20
Jun-20 Jul-20
Aug-20
Sep-20
Oct-20
Nov-20
PREPA 30 28 27 7 6 4 4 3 4 2 3 4 7 10 10 5 4 3
Industry 0.5 0.5 0.5 0.5 0.5 0.5 0.5 0.5 0.5 0.5 0.5 0.5 0.5 0.5 0.5 0.5 0.5 0.5
Average Speed to Answer
Industry Standard Source: IFC, “Measuring Call Center Performance, Global Best Practices.”
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Customer Service
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Generation
0%10%20%30%40%50%60%70%80%90%
100%
Jun-19
Jul-19
Aug-19
Sep-19
Oct-19
Nov-19
Dec-19
Jan-20
Feb-20
Mar-20
Apr-20
May-20
Jun-20
Jul-20
Aug-20
Sep-20
Oct-20
Nov-20
PREPA 61% 56% 54% 49% 58% 60% 65% 42% 40% 39% 41% 46% 56% 53% 57% 63% 48% 51%
HECO 76% 76% 76% 76% 76% 76% 76% 76% 76% 76% 76% 76% 76% 76% 76% 76% 76% 76%
System-Level Plant Availability
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Generation
0%10%20%30%40%50%60%70%80%90%
100%
Jun-19
Jul-19
Aug-19
Sep-19
Oct-19
Nov-19
Dec-19
Jan-20
Feb-20
Mar-20
Apr-20
May-20
Jun-20
Jul-20
Aug-20
Sep-20
Oct-20
Nov-20
PREPA 22% 30% 31% 26% 23% 22% 8% 28% 34% 39% 45% 35% 29% 31% 28% 24% 24% 25%HECO 10% 10% 10% 10% 10% 10% 10% 10% 10% 10% 10% 10% 10% 10% 10% 10% 10% 10%
System-Level Forced Outage Rate
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Customer Service
0%
2%
4%
6%
8%
10%
12%
14%
16%
18%
Jun-19 Jul-19
Aug-19
Sep-19
Oct-19
Nov-19
Dec-19
Jan-20
Feb-20
Mar-20
Apr-20
May-20
Jun-20 Jul-20
Aug-20
Sep-20
Oct-20
Nov-20
PREPA 9% 9% 9% 9% 9% 9% 9% 16% 8% 8% 10% 10% 9% 8% 10% 9% 8% 8%
ConEd 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2%HECO 0.4% 0.4% 0.4% 0.4% 0.4% 0.4% 0.4% 0.4% 0.4% 0.4% 0.4% 0.4% 0.4% 0.4% 0.4% 0.4% 0.4% 0.4%
Percent of Bills Estimated vs Read
Note: We recognize that ConEd may not be the most comparable utility for PREPA in terms of this metric, and is used for illustrative purposes only
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Renewables
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Additional Selected Metrics
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Overall System
0%
20%
40%
60%
80%
100%
120%
Jun-19
Jul-19
Aug-19
Sep-19
Oct-19
Nov-19
Dec-19
Jan-20
Feb-20
Mar-20
Apr-20
May-20
Jun-20
Jul-20
Aug-20
Sep-20
Oct-20
Nov-20
PREPA 78% 66% 75% 80% 100% 75% 94% 88% 94% 46% 69% 77% 99% 89% 88% 82% 77% 111%
Operational Expenses vs. Budget
Note: PREPA is reporting monthly expenses versus the monthly budget
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Overall System
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Jun-19
Jul-19
Aug-19
Sep-19
Oct-19
Nov-19
Dec-19
Jan-20
Feb-20
Mar-20
Apr-20
May-20
Jun-20
Jul-20
Aug-20
Sep-20
Oct-20
Nov-20
PREPA 40% 4% 4% 4% 5% 5% 7% 3% 8% 7% 4% 6% 23% 4% 8% 3% 8% 9%
Capital Expenses vs. Budget
Note: PREPA is reporting monthly expenses versus the fiscal year budget
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Transmission and Distribution
SAIDI by month and municipality
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Transmission and Distribution
SAIDI by month and municipality
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Generation
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Monthly Generation by Unit
-
200
400
600
800
1,000
1,200
1,400
GW
h
Thermal Generation by Plant
Culebra-Diesel
Vieques-Diesel
Cambalache-Gas
Vega Baja-Gas
Jobos-Gas
Daguao-Gas
Yabucoa-Gas
Aguirre-Gas
Costa Sur-Gas
Palo Seco-Gas
Mayagüez-Gas
Ciclo CombinadoAguirreCiclo CombinadoSan JuanAguirre-Steam
Costa Sur-Steam
Palo Seco-Steam
San Juan-Steam
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Customer Service
-
20,000
40,000
60,000
80,000
100,000
120,000
140,000
Number of Calls Answered
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Customer Service
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Customer Service
-
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
45,000
Customers on Extended Payment Plans
Uso Indebido
Gobierno
Residencial
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Customer Service
-
2,000
4,000
6,000
8,000
10,000
12,000
14,000
Customers Defaulting on Extended Payment Plans
Uso Indebido
Gobierno
Residencial
-
2,000
4,000
6,000
8,000
10,000
12,000
14,000
Customers Completing Extended Payment Plans
Uso Indebido
Gobierno
Residencial
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Customer Service
-
20
40
60
80
100
120
140
160
180
200D
ays
Jun-19
Jul-19
Aug-19
Sep-19
Oct-19
Nov-19
Dec-19
Jan-20
Feb-20
Mar-20
Apr-20
May-20
Jun-20
Jul-20
Aug-20
Sep-20
Oct-20
Nov-20
PREPA 107 113 109 107 99 112 100 98 102 126 183 113 127 104 132 119 132 113
Days Sales Outstanding
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Renewables and DSM Monthly Generation
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Renewables and DSM
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Renewables and DSM
(600)
(500)
(400)
(300)
(200)
(100)
-
Jun-19 Jul-19 Aug-19Sep-19Oct-19Nov-19Dec-19 Jan-20 Feb-20Mar-20Apr-20May-20 Jun-20 Jul-20 Aug-20Sep-20Oct-20Nov-20
GW
h
Jun-19 Jul-19 Aug-19 Sep-19 Oct-19 Nov-19
Dec-19 Jan-20 Feb-20 Mar-20Apr-20 May-
20 Jun-20 Jul-20 Aug-20 Sep-20 Oct-20 Nov-20
Municipalities (76) - - - - - - - - - - - (85) - - - - -Public Corporations (21) - - - - - - - - - - - (472) - - - - -Legislature (1) - - - - - - - - - - - (0) - - - - -Central Agencies (53) - - - - - - - - - - - - - - - - -
Annual Energy Efficiency Savings
MunicipalitiesPublicCorporationsLegislatureCentral Agencies
Note: PREPA currently reports EE savings annually based on annual consumption relative to a 2013 baseline. There is an ongoing rulemaking for EE that will lay out specific EE PIMs and targets
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Questions
