CHAPTER 14

MANAGERAIL COMMUNICATION

Paññãsãstra University of CambodiaSiem Reap Campus 2014-2015

Group 5:

- Ket Sambath

- Nhean Seila

- Meas Searey Roth

- Sek Sophea

- Mao Sophoan

Prof: Chhun

Samlie

Good

Bad

1. Introduction

2. The natural of managerial communication

3. Types of communication

4. Basic components of the communication process

5. Managing diversity: Cultural context

6. Communication Skill

7. Group communication network

8. Conclusion

9. References

ContentsPage.

We are all living in this world, we need to haveother people to living with us. Why you need tothem? Every your actions, you need to have apartner or other people around you to help you. Youneed to have a good relationship with your belovedor other people. In order to have a goodrelationship between you and other people, wehave to communicate to each others. Eventhough, you think you have a highest position in anorganization but you still need to make very goodrelationship between you and your team work.

Introduction

Communication is the exchange of message between people or reach common meaning (Baskin & Aronoff1980).

Communication can be divided broadly into 2 categories:

- Verbal Communication

- Non-verbal Communication

The Nature of Managerial Communication

Verbal communication is the written or oral use of words to communicate. Both written and oral communications pervade organization.

- Oral Communication: An oral communication can be formal or informal.

- Written Communication: Written means of business communication.

Verbal Communication

Non-Verbal communication uses elements and

behaviors that are not coded into words.

Non-Verbal communication divided into 4 types are:

- Kinesics behaviors

- Proxemics

- Paralanguage

- Object Language

Non-Verbal Communication

The communication process’s basic components

helps us understand how challenging effective

organizational communication can be.

- Sender: Initiator of the message

- Encoding: Process of translating an intended

message into words and gestures.

Basic Components of the communication

process

- Message: Outcome of the encoding

process, which consists of verbal and

non-verbal symbols developed to convey

meaning to the receiver.

- Receiver: Person who receive the

whom message is exchanged.

Basic Components of the communication

process

- Decoding: Process of translating symbols intothe interpreted message.

- Noise: Any factor in the communicationprocess that interferes with exchangingmessages and achieving common meaning.

- Feedback: Receiver’s basic response to theinterpreted message.

Basic Components of the communication

process

Culture also influences communication and

interpersonal process. Context includes situational

factors such as participants 'roles, existing relationships

and non-verbal communication.

Culture context has 2 parts:

- High Context Culture

- Low Context Culture

Managing Diversity: Cultural Context

High Context Culture emphasize establishing

and strengthening relationships in

communication while exchanging information.

High Context Culture

Low Context Culture, the emphasis is on

information exchange and is less focused on

building relationships by communication.

High Context Culture

To be effective communicators in various settings, managers need strong listening and feedback skills.

Communication Skill

- Listening Skill is a

process of receiving,

focusing, accepting and

storing the spoken

words

- Feedback is a reply to

a message. Feedback

can be oral or written.

Centralized Networks

Decentralized Networks

Managerial communication must has good

relationship and the help each others, even though

you are in high position. Moreover, the managers have

to have communication skill, verbal and non-verbal.

Conclusion

Management A Pacific Rim Focus 5e, fifth edited

by McGraw Hill Companies

www.slideshare.com

Some own ideas

References

THANK YOU FOR YOUR

attention

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