Innovation

Something New or Different IntroducedThe Act: introduction of new things or methods

Agenda● Credibility ● Marketing Tactics● Hiring Practices● Student Managers● Policies● Waffle Cups

○ Financial Analysis

● Station Improvements

Credibility ● Marketing Major, Last Semester● Helpful Classes

○ Principles of Finance○ Service Marketing○ Supply Chain Management○ Fundamentals of Management○ Strategic Management○ Product Development and Management○ Marketing Strategy and Management

● Experience○ Worked here for a Year and a Half

● X- Factor

Marketing Tactics● Table Cards

○ Awareness on how to apply○ Cheap○ Appropriate?

● Signs, Placement○ Locate near both Meal Check areas

● Where to Place Applications○ Make them visible, for those swiping in○ Create a basket to file them near meal check ○ Supply pencils ○ Always have completed applications in the basket

● Clear Signs and Markers

Sample for upfront

Hiring Practices● 60% Turnover Rate

○ Paper Work○ Updated system

● Interviews○ Fulfilling job requirements○ Getting to personality, correct fit?

● Larger Pool of Candidates○ Hire for a Purpose rather than a Need

● Future Implementations ○ Reprint the Current applications

Student Managers● Essential● Performance: Going from Good to Great

○ Receiving more feedback○ Asking for feedback earlier on the semester

■ Can’t learn from mistakes if you don’t know you're making them

● Workload and Drawbacks to Successful Marketing○ Have to consider a significant increase of applications○ Resulting in more time focused on processing paperwork

● Positives○ Creates a larger pool of candidates to pick from ○ Hire for a purpose, rather than a necessity

● Going to be Hard for the First Couple of Weeks

PoliciesPromotions

● Required to Work for 6 months before being considered○ What is the rationale for this 6 month time frame?

● The School Semester is 16 weeks long○ Logically it doesn’t make sense

● Why bring this up?○ Not afraid to ask the tough questions○ Never hurts to ask why

Policies● Breaks

○ Lunch■ Decide to keep them or not

● Painfully hard to monitor● Difficult to get to everyone

■ Uniformity, enforced the same on all lunches■ Things to consider

● Those who have class before● Employee performance● Trainers

■ Decision● Let all employees know if we remove them

Waffle cupsProblem associated with them

● Cups get self coated with Soap● Creates a misty appearance on the surface of the cup

○ Unappealing○ Loss of customers

Proposed ideas

● Switch to paper cups● Move to a four step hand wash system

Waffle cups’ AnalysisSwitching to Paper Cups

● Simple/fast and hardly any training involved● Little bit more expense

○ Dependant on number of Customers getting waffles○ Variable Cost $15< per day ○ See excel Spreadsheet

Switching to a Four Step Process● Requires training● Still creates a light coating on the cups● Little bit cheaper

○ Very difficult to calculate cost○ Fixed Cost around $8.70 per day

Waffle cups’ Analysis

Waffle cups’ Analysis Cont.

Station improvements● Improving Binders● Salads● Pasta● Pantry● Deli

○ What do these all have in common?■ All require to be set up correctly, every day

○ Innovation■ Implement simple picture layouts of the Food■ Gets ride of the Language barrier ■ Easy to understand and Replicate■ Cost Effective

Station improvements● Dish

○ Cost■ Every Second = 1.8 Cents. Every Minute = $1.02

● Assumes 5 Hourlies and 2 Trainers

○ Problems■ Amount of Dishes

● Time it takes the dishes to run through■ Utensils

● Time to sort and pull out of the dishes■ Late Lunch

● Dinner’s main Problem● Inefficient working

Station improvements● Dish Solutions and Ideas

○ Dish locations■ Utensils

● Insure that they are taken out● Cooks placing them into flat racks

■ Cutting Boards/Fancy Trays/Pizza Pans/Lids● All large, takes a long time to run● Stack in Piles● Send to Pots

○ Collaboration with Pots■ Anything that Needs to be Scrubbed■ If it’s Large and Flat send to Pots

○ Late Lunch■ Proper Training■ Efficient sorting■ Collaborating to put all dishes back at one time

Station improvements● Pots

○ Determines Success○ Requires Proper Knowledge○ Retraining ○ Difficult○ May Require help

Final Thoughts● Simple but Effective Signage ● Going from Good to Great

○ Through feedback

● Future Hiring Tactics○ Hiring for a Purpose

● Policies○ Breaks Decision Emailed out

● Waffle Cups○ Switch to Paper

● Station Improvements○ Train Employees to Work Smarter