Presentation bashundhara-group
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Transcript of Presentation bashundhara-group
Business communication
Bashundhara GroupBaup
Company profile
• Type of company Real estate Business conglomerates. • Industry Real estate manufacturing.
• Products/service Paper Steel LPG bottling Tissue paper Cement Land project • Employees approx. 8100
•
Ahmed Akbar Sobhan
Founder of Bashundhara Group
Mission & vision The motto of the Group is “For the People, for
the Country”.– to serve people with maximum satisfaction and keep on working for the greater welfare of the people and the country.
Vision
To become the world’s best business conglomerate company.
Research Question1. What are the major causes of
miscommunication in the firm?2. Does favoritism towards employee causes
harm to overall productivity?3. How the company recruits new employees?4. Is there any discrimination regarding the
communication process?5. Is there any distortion on informal
network?
Research methodology Primary Research
InterviewSurvey
Secondary Research: : Web-articles, blogs, journals, databases, social media websites, newspapers and other media.
Literature Review
Major causes of miscommunication Power distance
Distance between different departments
Employees are not well informed
Management and employees not in good terms
InterviewWe conducted a short interview with Shahin Mahmud, Brand
Manager of Bashundhara Paper Mills. We asked him, “Please tell us your experiences in your company as well as share the communication gaps if you have any.”
“I am working for Basundhara group for 5 years. In last five years I got promoted 3 times based on my working eligibility. First it was difficult to adjust with the organization and the working environment. There were some communication gap between me and the people of the organization. I faced it quite severe for some moment. It was difficult to communicate in decision making meetings, the upper level manager were difficult to adapt with. In some cases, the communication problem appeared acute because of cultural differences. It was not easy to make a decision because of the cultural problems between me and the upper level managers.”
SurveyDemography
Male63%
Female37%
Participants of Survey
Total 30 people, Male: 19, Female: 11
Survey (Cont.)Question 1: How long have you been working?
Less than 6 months10%
1 year27%
2-3 years37%
More than 3 years27%
How long have you been working?
Assumption: Most of the employees are working for more than 2 years
Survey (Cont.)Question 2: Do you face any communication
problem in your workplace?
Rarely60%Occasionally
27%
Frequently7%
Never7%
Do you face any commu-nication problem in your
workplace?
Assumption: Although 60% of the employees rarely face communication problem,27% of the employees occasionally face problems.
Survey (Cont.)Question 3: How satisfied are you with communications in
your company?
23%
40%17%
17% 3%
How satisfied are you with communications in
your company?Very Satisfied Satisfied NeutralDissatisfied Very Dissatisfied
Assumption: Around 63% employees are satisfied with the communications in the company.However rest of them have at least some minor dissatisfaction.
Survey (Cont.)Question 4: From which of the following sources do
you now receive most of your information about what is going on in the company?
The grapevine20%
Bulletin board10%
My supervisor15%
Company leadership7%
Group meetings at our work location
16%
Local company pub-lications
7%
Company intranet12%
Company e-mail13%
Voice-mail an-nouncements
2%
Chart Title
Assumption: Most of the sources of communication are from Grapevine(gossip or rumor), Company Meetings & Emails.
Survey (Cont.)Question 5: How would you rate your
manager's communication skills?
Excellent33%
Very Good27%
Good23%
Fair13%
Poor3%
How would you rate your manager's communication
skills?
Assumption: Most of the responses were positive on their manager’s communication skills.
Survey (Cont.)Question 6: What type of communication
problem you are facing in your work life?
Verbal10%
Non-verbal40%
Formal 3%
Informal 47%
What type of communication problem you are facing in your
work life?
Assumption: Informal channel communication and Non-verbal communication arethe most common problems they are facing.
Survey (Cont.)Question 7: Does it affect the overall outcome
of the company?
Yes73%
No27%
Does it affect the overall outcome of the company?
Assumption: Around 73% employees think that Informal & Non-verbal Communicationis causing problems to the company.
Survey (Cont.)Question 8: Do you think about being assertive
while giving bad news?
Yes 60%
No40%
Do you think about being assertive while giving bad news?
Assumption: Most of the employees are more assertive while giving bad news.
Survey (Cont.)Question 9: While communicating with others
what type of problem you usually face?
Geographical3%
Gender33%
Religion10%
Lan-guage 53%
While communicating with others what type of problem you usually
face?
Assumption: Language is the most prominent barrier in effective communication.
Survey (Cont.)Question 10: Does it help showing attitude
and ego in business communication?
Yes27%
No73%
Does it help showing attitude and ego in business communication?
Assumption: It’s not recommended to show attitude and ego in business communication.
Research Findings Major causes of miscommunication
Gender discrimination which is why there is a imbalance in the number of male female employee ratio in the higher positions.
Favoritism towards employees
Grapevine (Rumors)
Informal network distortion causes problems in lateral communication
Analysis Internal communication MethodsE-mailMeetingCommunicating through managerAnnual General meeting
HypothesisDiscrimination can be one of major the
reasons of communication difficulties in the company.
RecomendationsStandardized communication should be
implemented among all the departmentsInformation passed among employees should
be mentioned if its official and vice versaManagers should be encouraged not to show
favoritism towards any employees
ConclusionIf you have any questions feel free to ask.