Presentation and communication skills edited
-
Upload
nazia-goraya -
Category
Education
-
view
31 -
download
0
Transcript of Presentation and communication skills edited
Presentation & Communication
SkillsTrainer/Resource Person
Muhammad Qaisar Kamran
Training Wing
• Much of verbal expression will be one on one or in small groups, but periodically we will be involved in more formal and public speaking in front of larger numbers.
• If this thought makes us nervous, we are not alone.
• Many speakers lack the skills and confidence to make effective presentations.
• We have all been victims of speakers who put us to sleep.
• Despite knowing how ineffective many speakers are, many of us have found that, despite the best intentions, we haven’t fared much better.
“The biggest problem with communication is the illusion that it has been accomplished.”
-George Bernard Shaw
What is your vision of the ideal presenter in
our environment?
“I always think a great speaker convinces us not by force of reasoning but because he is visibly enjoying the beliefs he wants us to accept.”
-W.B. Yeats
Objectives of this Presentation
• By the end of the session, participants will be able to…
• Utilize eye contact, body language and voice to their advantage in a presentation,
• Apply the 3 A’s in preparing content for a presentation,
• Preparation of Presentation• Respond to questions in an effective manner.
General Competencies• Interpersonal Communication
• Context • Effect• People
• Professionalism• Appearance • Impression
• Practice-Based Learning & Improvement• Active Learner• Social Interaction as a Mentor
Podium PanicFor some people, the thought of giving a presentation is more frightening than• falling off a cliff•financial difficulties•snakes Bites
even •Death.
Dealing with Podium Panic
• Audiences are forgiving• Nervousness is usually invisible• Be yourself• Practice deep breathing/ visualization
techniques• Begin in your comfort zone
•Check out the room in advance
•Concentrate on the message•Begin with a slow, well prepared introduction
•Have a confident and clear conclusion
•Be prepared and practice
• Never let them (The Audience) out of your sight.
• Looking them in the eye makes them feel that they are influencing what you say.
• Eye contact allows the presenter to approximate conversation—the audience feels much more involved.
Body Language
•Lean on or grip the podium•Rock or sway in place•Stand immobile•Use a single gesture repeatedly•Examine or bite your fingernails
Body Language
• Cross your arms in front of your chest• Use obviously practiced or stilted
gestures• Chew gum or eat candy• Click or tap your pen, pencil or
pointer
Body Language
•Lean into the microphone•Shuffle your notes unnecessarily•Tighten your tie or otherwise play with your clothing
•Crack your knuckles• Jangle change or key in your pocket
• Voice Intelligibility• Articulation• Pronunciation• Vocalized
pauses• Overuse of stock
expressions• Substandard
grammar
• Voice Variability• Rate of
speech• Volume• Pitch or tone• Emphasis
Preparing Content
•Analyze your AUDIENCE.•Define what ACTION you want them to take.
•Arrange your ARGUMENT to move them.
3 A’s
Analyze Your Audience• What are their names, titles, backgrounds,
reasons for attending, etc…?• What are their big concerns?• What are their objectives, fears, hot
buttons, and attitudes?
Analyze Your Audience•What is their perception of you and your institution?
•What are their questions likely to be?
•What is personally at stake for them?
•How much detail do they need?
Define What Action•What action do you want the audience to take?
•Define it in terms of the audience.
•What will they feel, believe, and do after hearing your talk?
Visual Aids
should be
on the
speaker’s
left.Visual Aid
10 Steps of Preparing the Presentation• Determine the purpose of your presentation and
identify your own objectives. • Know your audience and what it knows. • Define your topic. • Arrange your material in a way that makes sense for
your objectives. • Compose your presentation. • Create visual aids.• Practice your presentation (don’t forget to time it!)• Make necessary adjustments. • Analyze the room where you’ll be giving your
presentation (set-up, sight lines, equipment, etc.).• Practice again.
Dealing the MS Power Point• Selection of Design:
• Colour Scheme: soft and medium bright colours.• Font Size and Style• Inclusion of Audio and Videos only when highly relevant
• Only Bullets – Avoid paragraphing on Slides• Use of graph and Charts: only when inevitable• Power Point should be used as aid only. Thorough
dependency can be fatal.• keep a backup of slides in paper form too.• Focus should be upon performance rather than
reading the slides
The Colours
Beginning of Presentation on Stage• Use Silence
• Look at the faces of the audience and talk with eyes and your expressions only and try to listen what their expressions are speaking that loud. Then try to give interpretation to their reaction to you silence in their silence.
• Point to the Future or Past• Prospective (looking to the future): “30 Years from now, your job won’t
exist.”
• -Retrospective (looking to the past): “In 1970, Japan owned 9% of the market. Today, they own 37%.”
• Quote Someone• The Joys of Parents are secret, so are their fears and grieves; they
cannot utter the one, nor will they utter the one; children sweeten labour. (Francis Bacon)
• Share Something Extraordinary• I don’t know about you, but I love Snapple. Even more so, I love their bottle caps since they
always share fun facts or extraordinary insight into ordinary things. Is my life going to be improved because I know how many times a bee’s wings flaps in a second? No. Is it crazy interesting? Yes.
• Tell a Story
Your turn!
Questions & Answers
“Does anyone have any questions for my answers?”-Henry Kissinger
Questions & Answers
• Beginning of a whole new interactive presentation
• Opportunity to make a point
• Most presentations are won or lost here
Questions & Answers• Anticipate lines of
questioning• Rehearse• Don’t rank
questions• Keep answers
brief• Be honest—don’t
BS• Avoid negative
words
• Don’t repeat negative questions
• Clarify question• Defer to experts• Move your eyes off
questioner• If negative, end your
response focused on somebody else
NEVER argue with a member of
the audience.
THE RULE
Instead…
• Look at the questioner.• Remain neutral and attentive.• Listen to the whole question.• Pause before you respond.• Address the questioner, then move your eyes
to others.
Easy as A B C
“I can’t Answer that question Because …, but I Can tell you…”
“Better to keep your mouth shut and appear ignorant than open it and remove all doubt.”
-Mark Twain
Objectives for Today
• By the end of the session, participants will be able to…• utilize eye contact, body language and voice to their
advantage in a presentation,• apply the 3 A’s in preparing content for a
presentation,• develop visual aids that reflect good instructional
design properties, and• respond to questions in an effective manner.
“Make sure you have finished speaking before your audience has finished listening.”
Dorothy Sarnoff