Presentación de PowerPoint 2017_E… · Service: • Limited mobility information • Partial...
Transcript of Presentación de PowerPoint 2017_E… · Service: • Limited mobility information • Partial...
T-Mobilitat
An Intelligent Ticketing System for the Barcelona Area
Index
01 I Public Transportation System 02 I Current Issues 03 I Solution 04 I T-Mobilitat in Numbers
Current Situation
Public Transportation System
Public Transportation System
Territory:
346 Municipalities
5,7M Inhabitants
Train network:
412 Train stations
810km
Bus network:
760 Bus lines
16.190km
Travel titles:
84 Integrated
100 Social (Administrations)
150 Own (Operators)
Operation:
75 Operators
955M Trips/Year
1.250 M€ annual cost
Current Situation
Current Issues
Current Issues
Obsolete technology
Even though magnetic technology is still produced, its
application is limited to environments with a low volume
of information management
High maintenance costs
Since magnetic technology features electro-mechanic
equipment and requires constant fine-tuning (even for
magnetic card-reading), it implies high maintenance
costsº
Technological:
Weak security
The current solution stands unprotected against forgeries
and fraudulent copies
Information losses
The current solution’s characteristics leaves room for
information losses during validations, with an associated
over-cost due to recuperation and/or reconstruction efforts
Impossibility to evolve the pricing model
Service:
• Limited mobility information
• Partial knowledge of travelers’ behavior and
needs
Operators:
• High maintenance and incidence resolution costs
• Non-automatic management systems
Managerial:
Users:
• High number of support-related incidences
• Customer Service is basically face-to-face
• Impossibility to recover lost/stolen titles
Information:
• Heterogeneous real-time transport network information
• Partial information service
Current Issues
Difficulty to expand system
The introduction of new transportation titles is very expensive due to the
current solution’s exhausted capacity
Functional limitations
Many management needs can’t be completed due to the lack of capacity
of both the current solution and the magnetic band
Purchase and usage fraud by certain collectives
Pricing:
Current Issues
T-Mobilitat
Solution
Solution
PRICING MODEL
TECHNOLOGY SOLUTION
MANAGEMENT MODEL
T-MOBILITAT
T-Mobilitat
Solution: Technological Model
Technological ticketing model’s bases
Integrated System
2
1
6
3
4
5
Scalable and Interoperable Solution
EMV bank card
NFC phone
High-capacity chip
Secure System
MODEL TECNOLÒGIC
Integrated System
Central SIC 2 supercluster
CPDs
Communication networks
Each operator and administration’s fixed and aerial communication networks
User-interaction terminals Validators, turnstiles, Automatic Distributors, self-service terminals
Cardboard and plastic cards, phone, EMV bank card
Central System/Metropolitan System
Communication Infrastructure
Central Operating System
Operator Communication Infrastructure
Field Elements
Title supports
CONFIGURATION
COMPI LATION
Secure System T
ran
spo
rt A
pp
lica
tio
n
ISO
78
16
Others
Security Element (SAM)
ATM PROPERTY
ISO 14443 ISO 18092
USER’S SUPPORT USER-INTERACTION TERMINAL
The solution incorporates new security management elements: SAM (Security Access Module): Installed in the UIT, allows for secure operations o Contains orders and passwords o ISO-7816 chip o Manufacturers: NXP, OST, Infineon
HSM (HW Security Module): UIT’s SAMs’ Centralized security manager: o Built-in HW (nCipher’s PCI Express) o Password container o Other cryptographic capabilities o ATIu’s functions: Recipient and signature
manager
+
+
WITH THE ASSOCIATED REDUCTION/ELIMINATION OF
CURRENT MANIPULATION AND FALSIFICATION FRAUD
T-Mobilitat chips are:
An integrated circuit (IC) with a dedicated micro-
controller designed to enable loading of transport
and mobility applications
Standardization
T-Mobilitat chips mandatorily act as a normalized
(ISO/IEC 14443) communications interface, and also
allow standard (ISO/IEC 7816-4) data storage and
exchange
High-capacity chip
Secure
T-Mobilitat chips incorporate certified cryptographic
mechanisms and protocols that guarantee non-cloning,
as well as full confidentiality, integrity and authenticity in
all T-Mobilitat transactions
Multi-application
T-Mobilitat chips allow users the loading (and deleting) of
Mobility Applications
Manufacturers:
NFC phone and EMV bank card
EMV bank card validation:
For unimodal trips: One-way trip ticket payment and validation in a single transaction, straight at the validator When discussions start about the project to expand bank cards’ use for multimodal trips, a decision must be made regarding functionality
2
1
NFC phone features:
PVC card manager: Title top-ups Title selection for validation
Phone as a support to access transport: Buy and top-up titles to the phone Access transport (entry and exit-validation)
2
1
EMV
Scalable and Interoperable Solution
To support different pricing models
To be interoperable
To be scalable
The system has been designed
according to international norms,
in management and its supporting
technology systems, allowing:
Mo
bil
ity
Transport
Mobility:
Allows the coexistence of all mobility
modes:
Public transportation, parking lots, tolls,
public biking, etc.
Transport:
All transport companies work in sync,
according to central ATM specifications
New technologies:
New products
New chips
New technologies
New pricing models
T-Mobilitat
Solution: Management Model
Mobility Management
The solution becomes a mobility management
and transport planning support tool
Technology Maintenance and Operation
The new solution improves the ticketing
technology’s maintenance and operation tasks,
and reduces the impact on the transport
services’ operation
Ticketing management is based on the following factors:
New Management Model
Customer Service
Implementation of a new customer service model,
supported by two new Customer Service Centers and
operator service points
Mobility Information
Transport information model supported by two new
interconnected Transport Information Centers
Better user-mobility information, which
allows adjusting supply to real demand
Increase the most used transport services, with
the associated rise in client satisfaction
Adjust services with over-supply, with the
associated cost-reduction
The use of new management tools, supported by passengers’ total mobility traceability
(anonymized based on their validations) provides the system with the following advantages:
Mobility Management
Increased client satisfaction regarding public
transportation services, due to substantial
improvements to its ticketing system
Gives the transportation system a tool allowing it to
implement changes with ease
Pricing system changes
Integration of new mobility services
Reduction in tasks for user-incidence solving
Less impact on tasks regarding transport services
Service quality improvement
Improvement in the control over the state of
the technological equipment
Permanent equipment monitoring
Preventive maintenance
Data analysis allowing predictive maintenance model
The implementation of a more robust solution and monitoring tools provides the
following advantages:
Technology Maintenance and Operation
Reduction in operation and maintenance tasks
Implementation of field element remote management
tools
Operation task reduction
Replacement of electro-mechanic for electronic
components
Removal of components that are worn-off or subject to
constant strain and fatigue
Multi-point – service through a network of
points, consisting of:
Transport operators’ Service Offices
The Catalonia Customer Service Center
The Metropolitan Customer Service Center
Multi-channel – service is offered through
different channels
Face-to-face
Over-the-phone
Digital
The use of new management tools (CRM) and new relationship channels (web and
app) allow for the implementation of a public transportation traveler service model:
Traveler-Oriented Service
Quality
More comfortable: auto-service through digital and over-the-
phone channels
More reliable: Less incidences
More guarantees: Title recovery
Homogeneous: all service points will offer service based on
the same criteria and rules, with standardized service
processes
These services have to comply with user expectations and improve their experience as
public transportation clients
Global
Integrates all the information of all the different
transport modes
Covers the entire territory and reaches all citizens
Incorporates static and dynamic information in real-time
The implementation of new management tools (disturbance tools, route engine) and
new communication channels (web and app) will allow the introduction of an
information model for the public transportation user:
Mobility Information
Multi-channel – transport information will be offered
to the user through different channels, managed by
the operators and both the Catalonia and
Metropolitan Information Management Centers:
Web
App
Information services have to be useful for: - Users, so that they can take optimal mobility decisions at any moment with ease - Transport operators, so that they can easily know the general state of the network, and the disturbances that may affect it
T-Mobilitat
Solution: Pricing Model
Pricing Model
SOLUTION READY TO ADAPT TO NEW PRICING MODELS
PRICING SYSTEM REMAINS UNALTERED IN PHASE ONE
Pricing Model
ROLE MANAGEMENT SYSTEM BASED ON INTERNATIONAL NORMS
84 Integrated titles
100 Social titles (local Administrations)
150 Own titles (transport Operators)
During the first phase of the project’s implementation, all titles remain in place:
Pricing System Remains Unaltered
But it does incorporate:
Exit-validation for all transport services on more than one zone, both for bus and train
Reduction in zone-crossing fraud
Identification of all users with a right to subsidized tickets (in a centralized database)
Reduction in improper purchase and use fraud
A new management system that allows for a more agile way of incorporating new transport
titles and changes in the transport networks
The roles suggested by ISO/IEC 24014 will be strictly followed:
Role Management System Based On International Norms
Product Owner
Application Owner
Operational Domain
Management Domain
Security Manager
Registrar
Compilation and Shipping
Application Seller
Product Seller Customer
Service
Client Service
Operator
Other identified roles:
- Satisfaction Manager
- Support Owner
- Support Seller
Usage-adapted pricing
THE PRICE OF EACH TRIP WOULD BE ADAPTED TO TRUE MOBILITY
User-adapted mobility card
Solution Ready To Adapt To New Pricing Models
The solution will allow future evolution
of the pricing model.
Mixed zone and kilometric system
AROUND CATALONIA
Card type reduction
TENDING TOWARDS A SINGLE CARD
T-Mobilitat
The Project in Numbers
Train operators:
Equipment in 2.700 access control points
1.450 vending machines (purchase & top-up)
Machines in 40 trams
Equipment in 180 ticket offices
200 autonomous validation points
75 transport companies 15.000 professionals
Supply Scope: Field Elements
Bus operators:
Equipment in 3.00 buses
3.100 driver consoles
5.500 validators
3.200 information terminals
14.000 User-Interaction Terminals (UIT)
Software infrastructure:
8 linked information systems
CRM tool (Siebel)
Reporting and dashboard (Oracle)
Route engine & Trip planner (Spatiowl)
IT service management tool (BMC Remedy)
Web content manager (Liferay)
750 transactions/second 45.000 transactions/minute 2.700.000 transactions/hour
Supply Scope: Information Systems
Machine infrastructure:
Technology platform (SuperCluster system and
OVM farm)
Management and monitoring system
Storage and backup system
Distribution in 2 CPDs
High-performance communication networks
High performance High capacity High availability
2019
1 2 3 4 5 6
2017 2018
1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12
2016
11 12
Preparation
Global Planning
Definition
Development and technical tests
Engineering
Manufacturing, technical tests and deployment
Communication campaign
Development and technical tests
Manufacturing, technical tests
and deployment
Validation tests
Training Training
Validation tests
GSP
WM
T-Mobilitat is a project led by the Catalonian
Administrations GSP
WM
Project Launch December 2018
T-Mobilitat
Welcome to the new mobility