Present idcee
-
Upload
vitaliy-verbenko -
Category
Documents
-
view
29 -
download
0
Transcript of Present idcee
![Page 1: Present idcee](https://reader031.fdocuments.net/reader031/viewer/2022032003/55beb979bb61eb921d8b45a6/html5/thumbnails/1.jpg)
Be a Winner in the Customer Service Race
Customer Service Softwarefrom Helprace
Helprace, noun [help∙reɪs]A competition in which partici-pants strive to provide the bestcustomer service.
Helprace
![Page 2: Present idcee](https://reader031.fdocuments.net/reader031/viewer/2022032003/55beb979bb61eb921d8b45a6/html5/thumbnails/2.jpg)
500,000 new businesses start in America each monthand that number is growing
Customer Service+
Competition means...
Product Price +
![Page 3: Present idcee](https://reader031.fdocuments.net/reader031/viewer/2022032003/55beb979bb61eb921d8b45a6/html5/thumbnails/3.jpg)
Helprace
He visits store’s online support portaland types in his query
Meet Misha from Ukraine He bent his new iPhone 6 at a party
Misha is happy => Tells his friends => store becomes biggest in Ukraine
![Page 4: Present idcee](https://reader031.fdocuments.net/reader031/viewer/2022032003/55beb979bb61eb921d8b45a6/html5/thumbnails/4.jpg)
The Pain Points
Engagement
Helprace
Quantity
of site visitors
Support ticket
Productivity of your agents
![Page 5: Present idcee](https://reader031.fdocuments.net/reader031/viewer/2022032003/55beb979bb61eb921d8b45a6/html5/thumbnails/5.jpg)
Helprace
Our Solution
Ticketing System
Community
Knowledge Base
Feedback Widget
direct communication
instant feedback oncompany site
self service
feedback &crowd-sourced support
![Page 6: Present idcee](https://reader031.fdocuments.net/reader031/viewer/2022032003/55beb979bb61eb921d8b45a6/html5/thumbnails/6.jpg)
Helprace
Worth Mentioning
•Cloud Platform
•Scalable Solution
•See what’s important
•All-In-One Solution
•Multi-product support
•API for 3rd party integrations
![Page 7: Present idcee](https://reader031.fdocuments.net/reader031/viewer/2022032003/55beb979bb61eb921d8b45a6/html5/thumbnails/7.jpg)
Helprace
Now Future
•Targeting small to medium businesses
•300 signups and counting
•No external funding
•Quickly changing market
•3rd party integrations
•Further integration between tickets, knowledge base articles, community
•Reports & Analytics
![Page 8: Present idcee](https://reader031.fdocuments.net/reader031/viewer/2022032003/55beb979bb61eb921d8b45a6/html5/thumbnails/8.jpg)
How Helprace Helps Your Business...
Helprace
...by helping your customersBoost engagement 25x
Grow agent productivity by 25%
Reduce tickets by half
Stay ahead of the competition
Set business on right path to growth
Make your customers happy