Rx Focus…

• 28 Years in the Marketplace– Established in 1981

• Mike Teichert – President

• Colin O’Neill - CEO

Rx Focus…overview

• Service Consolidation - Single Source Vendor

• Software & Technology Investments

• Commitment to Training and Employee Industry Certifications

• Management Structure• Guiding Standards• Customer Service Standard of

Response

Service Consolidation - Single Source Vendor…

• Weekly Grounds Management– 21 General GM Crews

• Mow, Trim, Blow• Bed Weed Control• Shrub Pruning• Spring/Fall Cleanup

4

Single Source Vendor…

– Irrigation Service/Installation• 7 Irrigation Maintenance/Install crews

– Spring Start Up– Winterization– Monthly Service Checks– New System Installation– System Renovation/Repairs

Single Source Vendor…

– Fertilization & Herbicide Application – Turf Management

• 4 Chemical Technicians– Fertilizer Application– Herbicide Application

Single Source Vendor…– Annual Flower Installation &

Maintenance• Dedicated Gardener

– Spring Annual Installations– Summer Annual Installations– Fall Annual Installations– Pot Arrangements/Custom– Holiday Decor

Single Source Vendor…– Snow & Ice Management

• Snow Plowing • Snow Hauling off Site• Bulk Salt Application (Lots & Drives)• Ice Melt Application (Walks)• Slush Plowing• Email Broadcast

– Manage over 300 sites

2. Software Technology

– Laptop & PDA – Detailed Aerial Maps– Proposal System Presents Clear

and Concise Information• Outlines Quantities & Amounts• Integration of Picture with Quote

capabilities

– Examples……

Software Technology…– Landscape Design & Installation

• CAD Drawings • Imager Renderings

ACC PAC Accounting Software

– Customized accounting Software• Custom Job Cost Module

– Custom Reporting; provides necessary information to make key decisions

– Profit analysis

• Work Order Module– Reports open work to be completed by

category and date

Software Technology

– Latest in Laptop & PDA Technology

Management Structure

– Organizational Chart

R x La n d sca pe O rg a n iza tion a l Ch a rt

J im G a nn onB ra nch S a le s M a na g er

Jo e M e yerO p era tion s M a na g er

E n ha ncem en t 1

T u rf 3

T u rf 2

T u rf 1

C h e m ica l Te ch 1

Irrig a tio n Te ch 1

S te ve S ch um ach erA ccou n t M a na g er

S h o nn a D e itzS r. A ccou n t M a na g er

L a nd sca p e In sta ll 3

T u rf 6

T u rf 5

T u rf 4

P ru n in g /E nh a nce m e nt

Irrig a tio n R ep a ir/Ins ta ll 3

K e v in W o znyA ccou n t M a na g er

E n ha ncem en t 2

T u rf 9

T u rf 8

T u rf 7

C h e m ica l Te ch 2

Irrig a tio n Te ch 2

S t. P au l, M NB ra n ch

T J M a ttsonB ra nch S a le s M a na g er

Jo sh G ru essen d o rfB ra nch O p e ra tio n s M a na g er

E n ha ncem en t 1

T u rf 3

T u rf 2

T u rf 1

C h e m ica l Te ch 1

Irrig a tio n Te ch 1

K e v in B e tsch A ccou n t M a na g er

D a ve E d dyA ccou n t M a na g er

L a nd sca p e In sta ll 3

T u rf 6

T u rf 5

T u rf 4

P ru n in g E nh a nce m e nt

Irrig a tio n R ep a ir Ins ta ll 3

E ric W a lshA ccou n t M a na g er

E n ha ncem en t 2

T u rf 9

T u rf 8

T u rf 7

C h e m ica l Te ch 2

Irrig a tio n Te ch 2

C rys ta l, M NB ra n ch

C u s to m er

Trained and Certified Employees

– Ongoing Commitments for Continuing Education

– Employee Opportunity for advancement

• Davey Tree Institute Graduates x 40• Dale Carnegie Graduates x 8• Irrigation Certification x 3• MNLA & PLANET Testing & Certification

x 4• Bachelors/Associates Degree in

Horticulture or related x 8

Schedule of Events

– Provides timing information for schedule service events

• X – Contracted Service• X – Recommended Service• X – Highly Recommended Service

C ustom er Service S tandard o f R esponse

S p e c ia l R e qu e s tsN o n -C o n tra c ted

D a m ag e to P rop e rty

P ro b lem w ith P la n tM a te ria l o r T u rf

M isse d M o w ing

C u s to m e r C a ll

R e so lve in 5B u s in ess D a ys

In spe c t & R eso lvein 5 B us in e ss D a ys

In spe c t & R eso lvein 5 B us in e ss D a ys

R e so lve by e ndo f N e x t d ay

R x R esp o n se

G ro un d s M a in te na n ce

P o st La n dsca peP u n ch L ist

W o rk P e rfo rm edU n sa tis fa c to rily

P la n t M a te ria lD e a d/D ying

C u s to m e r C a ll

In spe c t & R eso lvein 3 B us in e ss D a ys

In spe c t & R eso lvein 3 B us in e ss D a ys

In spe c t & R eso ve5 B u s in ess D a ys

R x R esp o n se

L a nd sca pe

G e n e ra l R e pa irs w /S p e c ia l P a rts

D a m a g e to S ys temD u e to C on s truc tion

S ys tem R un n ingC o n tinu o u s ly

C u s to m e r C a ll

R e so lve in2 B u s in ess D a ys

R e so lve a s n e ed edb y C lie n t

R e so lve S a m eB u s in ess D ay

R x R esp o n se

Irrig a tion

S p e c ia l R e qu e s ts

S n o w H a u lingM o ve/R e m o va l

M isse d P lo w ingo r S h o ve ling

S lu sh P lo w orS id e w a lk S cra p ing

L o t/S id e w a lk S a lt ingN o n -R o u te d /C o n tra c ted

C u s to m e r C a ll

R e so lve in 2B u s in ess D a ys

R e so lve in 2B u s in ess D a ys

R e so lve in1 2 H o u rs

R e so lve in2 4 H o u rs

R e so lve in1 2 H o u rs

R x R esp o n se

S n o w R e m o va l

R x La n dsca pe V a lu ed C u s tom er

Guiding Standards…

• Thorough and detailed property maintenance

• Trained and uniformed crew members

• Regular site inspections with your account manager

• Prompt response to all your needs and concerns

• Compliance with OSHA, all state and federal laws

Guiding Standards…• Value innovation; Engineer solutions creating

the best value, treat your money like it is our own; We only recommend services we feel you need

• No Surprises; eliminate surprises; invoices, general problems, damage. Most surprises are not good surprises.

• No Excuses; we make it a policy to not make excuses for our mistakes. We WILL make mistakes, however we will correct the mistake and take action to minimize a repeat of the same mistake.

Companies we do business with…

                                     

                                                                              

Professional Affiliations

Conclusion

– Main Objectives• Customer Satisfaction• Company Re-Investment

Conclusion

– Company Re-Investment• Continue Investments in…

– Technology– Equipment– Training– General Operational Objectives– Lean Management Objectives

Conclusion

– Customer Satisfaction• Renewal Rating =

over…90%