Preparing Enterprise Networks for NG911 TODAY
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Transcript of Preparing Enterprise Networks for NG911 TODAY
Next Generation 911 ServicesPreparing Enterprise Networks for NG911 TODAY
Mark J. Fletcher, ENPChief Architect - Avaya Public Safety Solutions
© 2015 Avaya Inc. All rights reserved. 2
Before we start this morning
I have one quick and simple question for you . . .
© 2015 Avaya Inc. All rights reserved. 3
What’s theNumber
for 9-1-1?
© 2015 Avaya Inc. All rights reserved. 4
December 1, 2013 – Kari Hunt died because of a single digit
Kari met her estranged husband in a Marshall, Texas hotel for visitation with their 3 children
Her ex-husband brutally attacked and stabbed her 31 times
Her 9 year old tried to call 911 – four times
Kari Hunt died from the 31st stab wound
Had her daughter reached 911, she may be alive
Why did the calls fail?
You needed to dial 9-911 from that hotel room
But that’s not what we teach our children
© 2015 Avaya Inc. All rights reserved. 5
What’s the number for 9-1-1? The answer is not always 9-1-1
9-911 / 0 5555 9-911 44 7400
5559-911 / 081607 - 911
© 2015 Avaya Inc. All rights reserved. 6
http://Change.Org/KarisLawhttp://No9Needed.com
HOMEWORK ASSIGNMENT #1
Read about Kari’s LawIf you agree, sign the petitionIf you don’t, pass it on
© 2015 Avaya Inc. All rights reserved. 7
This story doesn’t end here . . .
© 2015 Avaya Inc. All rights reserved. 88
Last Week in Marshall - the Baymont was once again in the news
© 2015 Avaya Inc. All rights reserved. 99
22 Months After Kari Died – History [Amost] Repeats Itself
October 13th, 2015 a man was stabbed at the Baymont Inn & Suites
This time, 9-1-1 was dialed and it worked. EMS arrived and saved the man’s life.
Chief Campa noted;
Thanks to Kari’s Law a life was saved. “There's still a lot of businesses out there, not just hotels, that you're still forced to dial that additional 9"
Chief Jesus ‘Eddie’ CampaMarshall Police, Texas
© 2015 Avaya Inc. All rights reserved. 10
WAKE UP - IT’S 2015 . . . CAN’T WE MAKE 9-1-1 WORK A LITTLE BETTER?
© 2015 Avaya Inc. All rights reserved. 11
Exactly HOW does 9-1-1 Work?
You really need to know this.
© 2015 Avaya Inc. All rights reserved. 1212
E9-1-1 is NOT just a magical box . . .
Enterprise PBX 9-1-1 solutions and adjuncts greatly differ in price and functionality
Some use ‘hype’ and ‘myths’ that are untrue
Administrators misunderstand E911 and therefore cannot articulate what they actually need
– Under Buy
– Over Buy
– Wrong Technology
© 2015 Avaya Inc. All rights reserved. 1313
THE PROBLEM: THE E9-1-1 NETWORK
The 9-1-1 is based on 1970’s technology
– ASSUMPTIONTelephone Number EQUALS Location
Citizen555-1234
Public Safety
Agency“A”
Public Safety
Agency“B”
Public Safety
Agency“C”
SRDB*
555-1234 = Agcy A555-4567 = Agcy B555-6789 = Acgy C
*Selective Router Data Base
Citizen555-4567
Citizen555-6789
Telecom Provider
© 2015 Avaya Inc. All rights reserved. 1414
CLocDB*
555-1234 = Addr A555-4567 = Addr B555-6789 = Addr C
THE PROBLEM: E9-1-1 PSAP TECHNOLOGY
Citizen555-1234
Public Safety
Agency“A”
SRDB
555-1234 = Agcy A555-4567 = Agcy B555-6789 = Acgy C
*Caller LocationData Base
Telecom Provider
555-1234David Smith3324 Arch St
The PSAP uses the number to obtain caller information:
– Little to no information of any value
© 2015 Avaya Inc. All rights reserved. 1515
THE PROBLEM: SMART DEVICES – DUMB LINKS
Mobile devices only provide basic Caller ID to the PSAP and crude geo-location
The rich information is on the device
The PSAP has only an ANALOG LINK
911 555-1234VZ WRLS41.115 -74.245
PSAP 9-1-1Dispatcher
SOS
Mobile Carrier
LatLon
555-1212
GPS
WiFi
RF
© 2015 Avaya Inc. All rights reserved. 1616
THE PROBLEM: PUBLIC SAFETY DATA
The primary index key in the Public Safety Data set is no longer valid
– PHONE NUMBERS no longer equal LOCATION
– Cellular devices are NEVER in a static location
– Enterprise systems are now CENTRALIZED / users connect REMOTELY
90%Estimated percentage of Enterprise
9-1-1 calls without accurate location
85%+Estimated TOTAL number of 9-1-1 calls
From Enterprise & Wireless devices
50%Estimated number of Wireless
9-1-1 calls without accurate location
© 2015 Avaya Inc. All rights reserved. 1717
Enterprise Networks Have LOTS of Data
Enterprise networks are full of information
This is very relevant to public safety
• Incident Details
• Critical Resources
• INTERNAL data paints the picture
Situational awareness for staff, enhancing response to
the situation adding in:
• Resources from Smart Buildings
• Environmental Details
• Live Video / Monitoring
© 2015 Avaya Inc. All rights reserved. 1818
THE SOLUTION: SMART DEVICES – OTT LINKS
911 555-1234VZ WRLS41.115 -74.245
PSAP 9-1-1Dispatcher
LatLon
555-1212
Mobile Carrier
THEINTERNET
Over The Top – Additional Data via HTML 5 / WebRTC
SOS
• No App Req’d• Device Agnostic• HTML 5• WebRTC
Optional
• Geo Location• OS Language• Battery Level• Video
© 2015 Avaya Inc. All rights reserved. 19
NG911 ESINet
The PSAP Network is Evolving
Some legacy PSAPs will converge physically
Other legacy PSAPs will converge virtually
Both types will have robust NG911 networks
– Inter-Agency Connectivity
– Enterprise Connectivity
PSAP PSAPPSAP PSAP
PSAP PSAPPSAP PSAP
PSAP PSAPPSAP PSAP
PSAP PSAPPSAP PSAP
PSAP
PSAP
PSAP PSAPPSAP PSAP
PSAP PSAPPSAP PSAPPSAP
PSAP PSAPPSAP PSAP
PSAP PSAPPSAP PSAPPSAP
PSAP PSAPPSAP PSAP
PSAP PSAPPSAP PSAPPSAP
PSAP PSAPPSAP PSAP
PSAP PSAPPSAP PSAPPSAP
© 2015 Avaya Inc. All rights reserved. 2020
PSAP 9-1-1Dispatcher
URL
555-1212
LEC / CLEC Carrier
THEINTERNET
Over The Top – Enterprise Data
TODAY: SMART ENTERPRISE – OTT LINKS
911 555-1234VZ WRLS41.115 -74.245
© 2015 Avaya Inc. All rights reserved. 2121
PSAP 9-1-1Dispatcher
TOMORROW: Migration to In-Band on NG9-1-1
In-Band Enterprise Data
The DATA is relevant TODAY
© 2015 Avaya Inc. All rights reserved. 22
COLLECTING THE DATA
Understanding where the emergency is occurring
Making data available
Correlating the data
With proper network planning this can be solved
What is perceived as the biggest Enterprise challenge?
© 2015 Avaya Inc. All rights reserved. 23
CableMgmt
PBXUser Data
WLANUser Data
EnviroInfo
LDAP
ActiveDirectory
Opt InInfo
Smart Building
Common VoIP Location Discovery Mechanisms
ADLR
Additional DataLocation
Repository
Data is packaged ready for pick-up by Public Safety or Designated 1st Responders
© 2015 Avaya Inc. All rights reserved. 24
Next Generation Public Safety Solutions
WHAT’S CHANGING?
© 2015 Avaya Inc. All rights reserved. 2525
Yesterdays network was cumbersome and complex
EnterpriseLocationDatabase
SRDB MSAG
Databases
CalltakerANI/ALI
Screen Pop
Emergency call with 908-848-2602 as CLID / ANI
ANIALI
Databases
PHONE NUMBER QUERY
908-848-2602CUBE2C231
© 2015 Avaya Inc. All rights reserved. 2626
Next Generation911 ESINet
Tomorrows network is rich with user data from the source
EnterpriseLocationDatabase
CalltakerScreen Pop
Emergency SESSION with PIDF-LO Information Elements
908-848-2602CUBE2C231
Got anything else? Like a floor plan maybe?
SURE DO!HERE IT IS . . .
© 2015 Avaya Inc. All rights reserved. 27
Time for NEW tricks AND A NEW DOG. . .
Take a nap ALI. . . I got this covered . . .
OLD TDM PBXCopper Trunks