Prepared by Department of Management UMN | | [email protected] PRODUCING WORLD-CLASS...
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Prepared by Department of Management UMN | www.unimedia.ac.id | [email protected] PRODUCING WORLD-CLASS GOODS & SERVICES Week 10
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Transcript of Prepared by Department of Management UMN | | [email protected] PRODUCING WORLD-CLASS...
Prepared by Department of Management UMN | www.unimedia.ac.id | [email protected]
PRODUCING WORLD-CLASS GOODS & SERVICES
PRODUCING WORLD-CLASS GOODS & SERVICES
Week 10
How Manufacturers Have Become More Effective
Focus on customers
Maintain close relationships
Continuous improvement
Focus on quality
Save costs
Rely on the InternetNew production techniques
From Production to Operations Management
Production
Production Management
Operations Management (OM)
Resource Transformation Process
Comparing Asian Giants
CHINA
Driving Force: Manufacturing Largest Communist Country Population: 1.3 Billion Economic Growth Rate: 9% Financial/Commercial Capital: Shanghai
INDIA
Driving Force: Services Largest Democracy Population: 1.1 Billion Economic Growth Rate: 7% Financial/Commercial Capital: Mumbai
Source: Kiplinger.com December 19, 2005, BBC News, In Depth, accessed July 15, 2006
Production Processes
Form Utility
Process Manufacturing
Assembly Process
Continuous Process
Intermittent Process
Three Requirements For Production
1. Build and deliver products in response to the demands of the customer at a scheduled delivery time
2. Provide an acceptable quality level
3. Provide everything at the lowest possible cost
Production Efficiency
Krispy Kreme Doughnuts – 5,208 a minute
Twinkies – 972 a minute
LifeSavers 5 Flavor Roll – 100 rolls a minute
Jell-O Gelatin Boxes – 764 a minute
Chips Ahoy! – 4,000 a minute
Source: World Features Syndicate
What Is Increasing Productivity?
42%
14%
12%
11%
8%Innovation
CapitalImprovementStaffDownsizingOutsourcing
Other
Source: 2005 National Innovation Survey, Council on Competitiveness
Product Improvements With Computer Technology
Computer-Aided Design - CAD
Computer-Aided Manufacturing - CAM
Computer-Integrated Manufacturing - CIM
Production Techniques
Flexible Manufacturing
Lean Manufacturing
Mass Customization
www.slideshare.com/natriumz
Flexible Manufacturing...
Designing machines to do multiple tasks so that they can produce a variety of products.
www.slideshare.com/natriumz
Lean Manufacturing...
The Production of Goods using less of everything compared to mass production.
www.slideshare.com/natriumz
Mass Customization...
Tailoring products to meet the needs of
individual customers.
Operations Management Planning
1. Facility Location
2. Facility Layout
3. Materials Requirement Planning
4. Purchasing
5. J-I-T Inventory Control
6. Quality Control
Layout
Product, process, cellular
Quality Control
Six Sigma Quality
Statistical Quality Control (SQC)
Statistical Process Control (SPC)
The Baldrige Award
ISO 9000
ISO 14000
ISO
ISO was founded in 1947At the end of 2004, the worldwide total of
certificates: ISO 9000 – 670,000 in 154 countries ISO 14000 – 90,000 in 127 countries
Source: Business Week Online, March 17, 2006
Control Procedures
Program Evaluation & Review Techniques (PERT)
Gantt Chart
PERT
PERT Steps
1. Analyzing and sequencing tasks that need to be done.
2. Estimating the time needed to complete each task.
3. Drawing a PERT network illustrating the information from steps 1 and 2.
4. Identifying the critical path.
GANT CHART
Gantt Chart
Named for its developer, Henry Gantt
A bar graph that clearly shows what projects are being worked on and how much has been completed at any given time
thank you
