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GalaPremier Agency Business Awards

S e p t emb e r 24, 2015

Wor l d Trad e a n d Con v e n t i o n Cen t r e

Hal i f a x , Canada

Event Program

There is no greater feel ing than having a

dream come true and being recognized in an

incredible sett ing such as this .

The Premier Agency Business Awards seek

to recognize and reward internat ional

agents whose agencies are bui l t on a

f i rm foundation of ethical pract ice, a

commitment to qual i ty and a dedicat ion

to their students . Such agencies are

invaluable par tners as they suppor t the

del iver y of student-centred educat ional

in it iat ives , enr iched academic programs

and unforgettable cultural exper iences

wor ldwide.

I ’d l ike to share my s incere congratulat ions

to a l l the nominees for their outstanding

effor ts and commitment to the highest

standards of our industr y .

A word from the Innovator

A l y R a j a b

Pres ident & CEOCLLC

1

The Premier Agency Business Awards thank

CLLC, the 2015 big event agencies, and the

2015 sponsors for supporting the 2015 PABA’s

2

To inquire about 2016 sponsorships please go to

http://bigevent.CLLC.ca

Sponsor

w w w . n i a g a r a c o l l e g e . c a

Enhance your Brand

- Help shape the international education

industry by supporting an initiative that is

setting the bar for quality, ethics and integrity.

Help International Communities

- Support charity initiatives that help

international students bring valuable skills back

to their home communities.

FAM Tour

- Gain access to a group of high quality

international agents from diverse global

markets.

Be Connected

- It gives you the chance to be connected to

a first-of-its-kind event that aims to support

the educational dreams of millions of students

worldwide.

Why Become a Sponsor?

3

To inquire about 2016 sponsorships please go to

http://bigevent.CLLC.ca

The Program

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- Welcome Reception in the Summit Suite

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- A Word from the 2015 Judging Panel

Joseph MacDonald, Harry Cook and Peter MacLellan

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- 2015 Nominee Spotlight

Kate Quinn, Master of Ceremonies

- A Word from the 2015 PABA Innovator and Sponsor

Aly Rajab, President & CEO, CLLC

- PABA Charity Program

- Dinner

- Entertainment provided by MitchMusic Productions

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- New Agency of the Year: Bronze, Silver and Gold Awards

- Dynamic Agency of the Year: Bronze, Silver and Gold Awards

- Small Agency of the Year: Bronze, Silver and Gold Awards

- Agency of the Year: Bronze, Silver and Gold Awards

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- Celebratory Dance

- Entertainment provided by True North DJ Services

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THE FIVE CORNERSTONES

The Premier Agency Business Awards are open to all educational agencies and were created to honour agencies who incorporate the following into their every day business:

Ethics

Integrity

Strategy

Innovation

Leadership

Agencies are judged on the following criteria:

1. Strategic Plan and Vision

2. Community Involvement

3. Organizational Culture

4. Business Innovation

5. Facts and Figures

6. Customer Service

There are four categories for which agencies can apply:

A w a r d C a t e g o r i e s R e q u i r e m e n t s

Agency of the Year

Small Agency of the Year

Dynamic Agency of the Year

New Agency of the Year

10 Or more educational consultants

5-9 Educational consultants

1-4 Educational consultants

2-5 Years in business

PABA Criteria

5

Joseph MacDonaldPartner

McInnes Cooper

2015 PABA JUDGE

2015 PABA JUDGING CHAIR

2015 PABA JUDGE

Harry CookC.A., CMC, Senior Manager

(retired)

BDC Consulting Services

Peter MacLellanPrincipal and Owner

RAEBERRY

The Judging Panel

6

Charity Program

The Charity Program

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To learn more about the PABA Charity Program please go to

pabawards.com/charity-program

When it comes to education the PABA’s are proving their generosity.

Not only have they revolutionized the international education

industry, but through the annual PABA Charity Program (PABACP),

they’ve taken a step towards revolutionizing the idea of giving.

AGENCY OF THE YEAR

SMALL AGENCY OF THE YEAR

NEW AGENCY OF THE YEAR

ALAS-TOUR

BRONZE WINNER

EDUCATION BUSINESS LINKS

SILVER WINNER

ENGLISH EXPERIENCE

INTERCAMBIOS

GOLD WINNER

2BE STUDY GROUP

SILVER WINNER

ICEA

BRONZE WINNER

XPLORER ECUADOR

GOLD WINNER

EDUCAN INTERNATIONAL

SILVER WINNER

CANADA POINT

BRONZE WINNER

YES ATLAS

GOLD WINNER

2014 Winners

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E t h i c s

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“There are seven things that wi l l

destroy us : Wealth without work;

P leasure without conscience;

Knowledge without character ;

Rel igion without sacr i f ice; Pol i t ics

without pr inciple; Sc ience without

humanity ; Business without ethics .”

Mahatma Ghandi

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I n t e g r i t y

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”Real integrity i s doing the r ight

thing, knowing that nobody’s going

to know whether you did i t or not .”

Oprah Winfrey

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13

2014 Memories

S t r a t e g y

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“A sat isf ied customer is the best

business strategy of a l l .”

Michael Leboeuf

15

I n n o v a t i o n

16

”Innovation has nothing to do

with how many dol lars you have.

When Apple came up with the Mac,

IBM was spending at least 100 t imes

more on Research and Development.

I t ’s not about money. I t ’s about the

people you have, how you’re led, and

how much you get i t .”

Steve Jobs

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L e a d e r s h i p

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“Leaders are made, they are not

born. They are made by hard effor t ,

which is the pr ice which a l l of us

must pay to achieve any goal that is

wor thwhi le .”

V ince Lombardi

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20

2014 Memories

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“My vision for the PABA’s is

to help shape the internat ional

educat ion industr y by celebrat ing

those agencies who work f rom a

base of integr ity , leadership and

innovat ion, and who also

demonstrate a boundless

commitment to their c l ients .”

A ly Rajab

Meet the Nominees




Agency of the Year

22

How do you exceed your clients’ expectations?

We exceed clients’ expectations by being the experts in

the programs we represent. We work hard to personally

familiarize our people with programs, allowing them to

offer only the most suitable options to clients.

How does your company vision relate to your work

day-to-day?

Our company vision focuses on a student-centered

approach with careful client support. Our people exhibit

qualities that support this vision in day-to-day tasks.

www.aaii.ca

Agency of the Year

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Owner: Rosa Lee

Ad Astra

2015 PABA Nominee

Mexico

What is your definition of customer satisfaction?

The students returning back to Turkey visit our office to

thank us for the support they had is customer satisfaction.

What does quality mean to you in your business?

Quality is the 360 degree service we provide to our

students.

www.egitimAL.com

Agency of the Year

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Owner: Burhan Pinarbasi

Egitim-Al

2015 PABA Nominee

Turkey

What does being a PABA nominee mean to you?

Our agency’s is aiming for cultivating global people of

talent, and targeting Canada as the first country, which

provides the best immigration policy. Therefore, having

partnership with Canada Premier Awards PABA is very

important. If the agency were nominated by PABA agency

award, we would aim to be the best quality agency, and

introduce the Canada education system. Being a nominee

of PABA will be the biggest support to accomplish our

“Canada Project”.


day-to-day?

Our agency establishes plans annually and progresses

the plans. Every year, we experience the outcomes of

our new projects. This presents company’s vision to all

employees.

www.letsgocanada.kr

Agency of the Year

25

Owner: Jun Yong Park

J&C Cultural Exchange

2015 PABA Nominee

South Korea

Why do students choose your company over the

competition?

We never thought in terms of competition, the recipe is

relatively easy, treat others how you want to be treated.

Our clients say that once they come to our office they

feel at home. So, they feel we are committed to put them

in the best position to succeed.

What is the vision for your business?

Our vision is to be the complete online courses abroad

exchange program agency in the world providing our

customers the same level of services, provided by a non

online agency.

www.goartha.com

Agency of the Year

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Owner: Tatiana Halabi

Travel Artha

2015 PABA Nominee

Brazil

What qualities differentiate your agency from other

agencies?

Woori Education has offices both overseas and in Canada

as well as connection with more than 90% of institutions

in Canada to give students a wider range of choices.

How do you show your clients that you’re working in

their best interests?

Woori’s staff is reachable 24 hours per day due to the

working hours of both offices in Canada and oversea to

let students feel safe and knowing that we are always

here to help whenever they needed.

www.woori.ca

Agency of the Year

27

Owner: Sean Yi

Woori Education

2015 PABA Nominee

South Korea


The “word of mouth” is so essential in our culture,

therefore the feedback of former students and parents

are the most essential points for us. Thus, our vision is to

delight every single student and parent and make every

single student a reference for us.

How does your company attract, motivate and retain

employees?

We act as a family, we respect each other as we are all

professional and well-informed in our job. Our company

motivates staff with a family environment, allowance to

use self-initiative and share thoughts not like as a boss-

employee structure but as a team member.

www.cds.com.tr


28

Owners: Caglayan Ozer & Senem Altansunar

CDS International Education

2015 PABA Nominee

Turkey


First we listen to the customer, asking and identifying

which is really what the customer wants or expects to

obtain, after analyzing looking for the best destination

that suits and give them as much information about the

school and the family and also the country and city.

What professional values do you and your team

share?

We create goals that we get and we needed so that we

can meet them with great harmony, respect, tools, and

good communication.

www.faintercambios.com


29

Owner: Luz Ferreira

FA Intercambios

2015 PABA Nominee

Columbia

How do you provide excellent customer service?

We always try our best to solve students’ problem. Even

before they come, we know what kind of challenge the

student is going to have. We help them out before they

call us back.



Comparison is always the best way. Providing other

choices, they will find out that we already chosen the

best for them.

www.halifaxlife.net


30

Owner: Lou Cheong

Halifax Life

2015 PABA Nominee

South Korea

What are the core values of your business and how

do they relate to your vision?

The main values of my business are our team and our

clients. We are successful because we share the same

vision, we have the same goals, and we enjoy the same

things.


The understanding of the impact of all our even smallest

actions may bring not just enormous dividends but also

lead to the path of proper Quality.

www.icea.com.ua


31

Owner: Irina Kobets

ICEA

2015 PABA Nominee

Ukraine


share?

We are committed to the success of the organization

through efficient customer service and new recruitment.


We exceed our client’s expectations by ensuring timely

delivery of the services we render to them and also

provide them with accurate information.

www.lekksideconsult.com


32

Owner: Amson Adeleke Ifekoya

Lekkside Group of Companies

2015 PABA Nominee

Nigeria

Why did you first get involved in international

education?

I always believed in Education. In this business, I help

making better world with more educated, cultured and

open minded people


share?

Being completely honest, delivering quality, being

reliable, keeping promises, helping others, showing

tolerance, respecting company policy and rules, and

respecting others

www.sindibad-sa.com/education


33

Owner: Ayman Abdelhafez

Sindibad

2015 PABA Nominee

Saudi Arabia

What is your definition of customer satisfaction?

To our team, customer satisfaction means how well the

necessary information of a student and parent seeking

had been delivered with trustful service.



Client focus, quality of service, long-term perspective,

teamwork, motivation and a pioneer spirit.

www.topclassstudy.com


34

Owner: Ki Dong Kim

Top Class Study Co.

2015 PABA Nominee

South Korea


For the CCIBrasil being a PABA nominee means that our

work and efforts are being recognized and the quality of

our service achieve a step that we have to be proud of.

It motivates us to continue our job, dedicating our days

of realizing dreams with appropriated payment ways

for each client. Our satisfaction is exceed our clients’

expectations.


The personalized care we offer to our customers. For each

student we establish a different way to keep in touch

and give instructions about their exchange programs.

Our goal is to keep our customers satisfied and with as

much information as possible about the service they’re

contracting.

www.ccibrasil.com


35

Owner: Kamil Daiha

CCI Brasil

2015 PABA Nominee

Brazil


The vision of English Experience is to offer the finest and

safest schools available to our clients. We try to base

the vision on our beliefs. We have the finest partners,

the safest destinations and this encompasses what we

believe.



At English Experience the following core values guide us:

Safety, empathy, commitment, sacrifice and integrity

www.eeintercambios.com


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Owner: Ivan Tagliaferro

English Experience Intercambios

2015 PABA Nominee

Brazil


It’s an honour and looking back the application process, it

made me rethink about my business and how we affect

our clients lives.


Even when I don’t have the answer they want, I respond

immediately to them with a note that I will be in touch

with them with the information.

www.catalyst-canada.com


37

Owner: Michitaka Mizutani

Halifax Japanese Students Support Centre

2015 PABA Nominee

Japan


agencies?

Getting feedback from our clients is the most important

thing for us. We have always prided ourselves as great

listeners, communicators and problem solvers.


PABA will not judge my agency by result, our core

values are more important thing for them. PABA is like a

lighthouse for us.

www.honestedu.net


38

Owner: Terry Kim

Honest Education

2015 PABA Nominee

South Korea


It means international recognition that makes a huge

difference in the market and in the clients’ minds. Since I

won the PABA new agency category in 2013, my number

of bookings has almost doubled!


share?

I still work on my own but I am in the process of

expanding: first with an office outside home, second with

a partner who will have to always put the client first and

think of quality rather than volume.

www.idealangues.com


39

Owner: Yohann Duchatelle

Idealangues

2015 PABA Nominee

France

How do you exceed student expectations?

We do not only act as an agency but a mentor and

motivator, therefore we believe we help our students to

have lifelong accomplishments not only in school but in

their professional lives.

Why do students choose your company over the

competition?

We offer impartial reviews and advice and therefore

motivate and help them to be placed in their best fit

school.

www.mciturkiye.com


40

Owner: Cagla Cebi

MCI Turkey

2015 PABA Nominee

Turkey


day-to-day?

The best study abroad experience from the beginning to

the end by the best service including customer support,

care, safety, quality education, and affordable prices.


agencies?

Friendly atmosphere in our office attracts all our clients.

Friendly mood and good customer service is very

important for us.

www.riks.uz


41

Owner: Azimjon Khusanov

RIKS Education Agency

2015 PABA Nominee

Uzbekistan


To give right and reliable information and making

students delighted means quality.


To provide the best possible option to our students

among thousands of options. We believe that each

student is a different case and they need their own

solution. We pay attention to understand the student in

the best ways and promote the most suitable option.

www.edusstore.com


42

Owners: Basak Cerci & Buket Micoogullari

EduStore Study Abroad Consultancy

2015 PABA Nominee

Turkey


day-to-day?

Our vision is embedded in all we do. Our vision and

core values are the base of all we do; from the way we

say hello to the way our procedures and services are

structure.


agencies?

Honesty, Friendliness, Innovation, Proactivity, Hard

work. We care for our students, so we sell security and

confidence. We have a personalized service.

www.extudia.com


43

2015 PABA Nominee

Owner: Felipe Garces

EXTUDIA

Columbia


We exceed student expectations by doing more than

what we are suppose to do. For example we assist them

to find the best flight to Canada or when we call them at

least once every month to ensure they are happy in their

city and schools



With us it is the customers who always decides because

we show the benefits of each choice, and they decide

what they will do. If they are happy we are happy so they

can see we are working for their best interest.

www.iclamali.com


44

ICLA Mali

2015 PABA Nominee

Mali

Owner: Cheick Konate


Our vision is to guide our customer or students in every

possible way to choose for them the perfect schools and

universities which fulfills all their needs.



Our core value is customer satisfaction.

www.iservice-sa.com


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iService

2015 PABA Nominee

Owner: Tayseer Alzayer

Saudi Arabia


We do not offer them limited options. We travel a lot to

and visit educational providers before we offer them to

our clients. We give information not only about schools

but also countries and cultures.


day-to-day?

We follow all educational conferances, agency

fairs,workshops, countries visa changes, educational

systems to improve our standards . We use all modern

communication systems.

www.worldintedu.com


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World International Education

2015 PABA Nominee

Turkey

Owner: Gulseren Yazicioglu

If you are interested in applying,

please visit www.pabawards.com and

download the application.

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S p o n s o r e d b y

w w w . C L L C . c a

Congratulations

to the 2015

Premier Agency

Business Award

winners.

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C o u l d y o u b e n e x t ?

w w w . p a b a w a r d s . c o m

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