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Schedule At-a-Glance (As of 2/3/2019) Please note: This schedule is subject to change. A final conference agenda will be distributed to all attendees upon onsite registration.

T U E S D A Y March 19, 2019

W E D N E S D A Y March 20, 2019

T H U R S D A Y March 21, 2019

7:30am – 8:30am Continental Breakfast Continental Breakfast

8:30am – 9:30am Opening Ceremonies Keynote Address

Breakout Sessions & Training

9:45am – 10:45am Breakout Sessions & Training

Breakout Sessions & Training

11:00am – 12:00pm Breakout Sessions & Training

Breakout Sessions & Training

Conference Ends

12:00pm – 1:00pm Buffet Lunch

1:00pm – 2:00pm Breakout Sessions & Training

2:15pm – 3:15pm Breakout Sessions & Training

3:30pm – 4:30pm Breakout Sessions & Training

EVENING

ACTIVITIES

OUUG Conference Registration Atrium Foyer

Hyatt Regency Austin 5:00pm – 7:00pm

Vendor Night Welcome Reception & Expo

5:00pm – 7:30pm Zilker Ballroom 1

st Floor

Maggie Mae’s / Sixth Street Offsite Social Event Coach transportation provided each way;

purchase guest tickets at www.OUUG.org.

Casual, layered attire Buses leave at 5:30pm

from Event Hotel

Preliminary OUUG

Load Analysis

Schedule 2019

Tuesday, March 19, 2019 OUUG Conference Attendee Registration 5:00pm – 7:00pm Zilker Atrium Foyer 1

st Floor – Hyatt Regency Austin

Vendor Night Welcome Reception & Expo 5:00pm – 7:30pm Zilker Ballroom 1

st Floor – Hyatt Regency Austin

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Tuesday, March 19 Hyatt Regency Austin 5:00pm – 7:00pm OUUG Conference Registration Zilker Atrium Foyer All attendees must register; limited registration on Wednesday morning 5:00pm – 8:00pm Vendor Night Welcome Reception & Expo (All product communities welcome) Zilker Ballroom 1

st Floor Presented by OUUG Platinum Sponsors

Wednesday, March 20 Hyatt Regency Austin 7:30am – 8:30am Continental Breakfast 7:30am – 8:15am Last Minute OUUG Registrations 8:30am – 9:30am Opening Welcome Ceremony (All Oracle Utilities product user communities) Zilker Ballroom 1

st Floor OUUG Excellence Awards

Keynote Address: Erika Walker Vice President of Information Technology & Chief Information and Security Officer for Nashville Electric Service (NES) Ms. Walker is leading a four-year technology conversion that began in January 2018, moving legacy systems for customer information, work & asset management, HR and financials to the Oracle Cloud and Utility Suites. She is responsible for the corporate IT network, telecomm and information security, overseeing a team of approximately 85 IT professionals. Erika has been with NES since 2016 after working for over 20 years in the IT project and IT Audit professions.

9:30am – 9:45am BREAK

9:45am – 10:45am Functional Workshops: Texas 3/2

nd Floor Part 1 of 2: WAM v2.2. Asset Management / Maintenance

This session will cover Asset and Work Management features in Oracle Utilities Work & Asset Management Version 2. Kimberley Herrala & Daryl Hillen, Oracle Utilities

11:00am – 12:00pm Functional Workshops: Texas 3/2

nd Floor Part 2 of 2: WAM v2.2. Asset Management / Maintenance

This session will cover Asset and Work Management features in Oracle Utilities Work & Asset Management Version 2. Kimberley Herrala & Daryl Hillen, Oracle Utilities

12:00pm – 1:00pm BUFFET LUNCH/Zilker Terrace, Zilker 4, Marker 10 & Patio

1:00pm – 2:00pm Functional Workshops/Breakout Sessions: Texas 3/2

nd Floor WAM v2.2. Inventory / Purchasing

This session will cover Inventory Control & Purchasing features in Oracle Utilities Work & Asset Management Version 2. Kimberley Herrala & Daryl Hillen, Oracle Utilities

Texas 5/2

nd Floor The Road to WAM Version 2 Upgrade: In this session, learn about the various steps

forward and surrounding upgrading to Oracle Utilities Work and Asset Management (WAM) as experienced by City of St. Petersburg FL. Debra Englander, Sr. Application Support Specialist, City of St. Petersburg FL

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Wednesday, March 20 – Continued

2:00pm – 2:15pm BREAK

2:15pm – 3:15pm Breakout Sessions: Texas 3/2

nd Floor Session 1 – WAM v2.2. Service Pack 2 & 3: This session will preview the newest release

items in WAM v2.2. Service Pack 2 & 3. Kimberley Herrala, Oracle Utilities

Texas 5/2

nd Floor Session 2 – MGE Implements WAM-Inventory SP2.2: Madison Gas & Electric Company

(MGE) expects to go-live on Oracle Utilities Work and Asset Management V2.2.0.1.0 (Inventory only) in January 2019. MGE is in a five-year, three-wave implementation of several Oracle products including Cloud ERP, Cloud HCM, C2M, and WAM. Wave 1 implementation is an upgrade from Oracle PeopleSoft and includes the implementation of Oracle Cloud ERP, WAM Inventory and the integration between both applications. MGE expects to achieve improvements in user experience, item visibility and availability, improved ordering practices and building the foundations to support WAM’s work management capabilities in subsequent phases of MGE’s implementation of the Oracle applications. Full work and asset management capabilities will be implemented as part of Wave 3. Michael Johnstone, Director Supply Chain, Madison Gas & Electric Company

3:15pm – 3:30pm BREAK

3:30pm – 4:30pm Breakout Sessions: Texas 3/2

nd Floor Session 1 – Cal Water’s Journey to the Center of the Cloud: A Story About Mobile

Work Dispatching, Artificial Intelligence & Increasing Operational Efficiency: Modernize and Optimize Operations by using a consolidated, incredibly simple rugged next generation KloudGin Mobile Workforce Management Cloud, to schedule and route work orders from various applications including CC&B and Long-cycle. Increase Customer Satisfaction by interfacing with Google Maps in real-time to create the best travel routes and constantly learn from past experiencesto reduce customer wait time. Leveraging modern technologies like artificial intelligence and big data to improve customer and user experience. Increase Affordability for Utilities by eliminating expensive hardware, software, maintenance, and upgrade expenses. Michael Luu, Vice President of Customer Service & CIO, California Water Service Vikram Takru, KloudGin

Texas 5/2

nd Floor Session 2 – Phoenix Water Services Asset Management & WAM: Before implementing a

complex tool like Oracle WAM, it is important that an organization has a plan and purpose for that tool. The water department has a business plan that spells out strategies, objectives, and performance measurements. The asset management program is specifically addressing infrastructure reliability strategies, objectives, and performance. The asset management program seeks to maximize an asset’s useful life and plan for its replacement. With that in mind, WAM is not just data collecting tool without purpose but an important tool for an asset management program. This presentation will highlight how Phoenix Water Services Department uses WAM data to make important critical decisions as a utility. Kyry Tek, Civil Engineer, City of Phoenix

Hill Country B/1st

Floor Education Pavilion - WAM v2 Asset Fundamentals Hands-On Training: CUSTOMER ATTENDANCE ONLY for this hands-on Training Class; registration

required online at www.OUUG.org (no partners please); limited to 24 students. Instructors Chad Johnson, Woolpert & J.T. Smith, Utilicore Consulting.

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Wednesday, March 20 – Continued

5:30pm Buses Depart AN EVENING AT THE ICONIC 6

th STREET MAGGIE MAE’S!

6:00pm – 8:30pm JUST ADDED: Featured on the rooftop stage…Country Music Association International CMA’s New Country Band of the Year 2015, Barbwire! Thank you Red Clay Consulting for underwriting the band!

Following the conference day, attendees will be delivered by coach to the iconic Maggie Mae’s. Established in 1978, it’s the epitome of all things Austin. With over 7 bars, 3 stages, multiple floors/venues, a world-class rooftop bar, this is Austin’s premier 6

th

Street destination. And be sure to visit the Gibson room…the epicenter of cool. With one of a kind Gibson Guitars, tons of rock and roll anthology on the walls and floors, a stage fully set for eccentric musicians and a posh bar stocked full of local craft beer and spirits….it’s no wonder Maggie Mae’s is an Austin must-see!

Guests will enjoy regional appetizer stations, a hosted bar and the opportunity to roam the multi-story, 15,000 square foot venue which includes the Courtyard Bar, Legacy Lounge and the Rooftop Deck to enjoy views of the city skyline. Transportation provided to/from the event location & hotel. Wristband Required for Admittance; casual attire. Guests welcomed with a Guest/Spouse registration (purchased during the online OUUG registration process or at Registration Desk). Hosted by Enterprise Solutions Consulting, HexStream, Origin Consulting, Red Clay Consulting, TMG Consulting & Triniti Consulting

Thursday, March 21 Hyatt Regency Austin 7:30am – 8:30am Continental Breakfast 8:30am – 9:30am Breakout Sessions: Texas 1/2

nd Floor GENERAL SESSION/All Product Groups Welcome – Oracle Utilities Analytics OUA Panel

Discussion: With exponential growth in volumes and sources of data, utilities have an ever-expanding opportunity to derive value from that data to support data-driven decisions across the business. Learn how industry-leading utilities are using Oracle Utilities Analytics (OUA) to deliver utility-focused analytics on a world-class technology platform to provide real-time, actionable insight. Duke Energy, Con Edison, San Diego Gas & Electric & HexStream

Texas 3/2

nd Floor Session 1 – Interfacing with WAM v2: Louisville Water Company (LWC) implemented 15

interfaces as part of their WAM v2.2 implementation. This session will explore how LWC built their interfaces. All interfaces have custom logic/code and there are many places (WAM, SOA, Edge system) as to where to build the custom code. This session will review the places where custom code can be used to extend a WAM interface or to build something from scratch. We will also discuss the tools and skill sets required to build an integration.

Then we will discuss the differences between integrating WAM v2 and WAM v1.9 as the integration framework in WAM v2 is very different than v1.9. This session will outline the WAM V2 integration methodology. It will include sections on SOA, Framework, SQL, Synchronous, Asynchronous and the WAM-ERP connector library. This session will include interface examples from the Louisville Water Company. Blake Steenbergen, Oracle Systems Administrator, Louisville Water Company Craig Kunzel, EY

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Thursday, March 21 – Continued

8:30am – 9:30am Breakout Sessions: Texas 5/2

nd Floor Session 2 – Asset Criticality: How well do you know your numbers? The City of Phoenix

Water Service Department Asset Management has five key elements: Asset Registry, Asset Maintenance, Asset Risk Assessment, Asset Life Forecasting, and Performance Metrics. These elements have effects on each other. This presentation will focus on a key component of all five elements, Criticality. Questions came up during the process of assigning criticality. What is asset criticality? How do we come up with an asset criticality rating scale? Does this scale work for Water Treatment, Wastewater Treatment, and Remote Facilities? Who will do the rating of assets? Ok, now what? This presentation will go through the process the Water Service Department is creating and assigning asset criticality. I will demonstrate how criticality is a key component in the five elements of the City of Phoenix Water Service Department and support the mindset to do the “Right Work for the Right Asset at the Right Time.” Vincent Moreno, Principal Engineering Tech, City of Phoenix

9:30am – 9:45am BREAK 9:45am – 10:45 am Breakout Sessions: Hill Country D/1

st Floor Session 1 – Future of Asset Management: Mobile and Condition Management

Reaching next level asset management with powerful mobile and condition management tools; selected case studies from Oracle WAM clients MCES (Metropolitan Council Environmental Services), St. Paul MN; Hillsborough County Public Utilities Department, Tampa FL; and City of St. Petersburg FL. Tacoma Zach & John Clow, MentorAPM

Texas 3/2nd

Floor Session 2 – Convenience and Flexibility with Oracle Utilities Work and Asset Management Mobile and Work Order APIs: In this session we continue to dive deeper to experience how users can take Oracle Utilities Work and Asset out into the field for plant and non-optimized work. In addition, see how you can leverage existing third-party tools for the scheduling and dispatch of optimized routes. Daryl Hillen, Oracle Utilities

Texas 5/2

nd Floor Session 3 – Productized Integration Between GIS and OUAF: Join us to see how the

GeoWorx platform now supports integration between your GIS and the entire Oracle Utilities platform (WAM v2, CC&B, MWM, and MDM). This allows users to synchronize data between multiple systems all from a single, productized application. In addition to the synchronization tool, we will show how you can now visualize data from WAM v2 and CC&B in a map-centric way. Washington Suburban Sanitary Commission Skip Heise & Lindsay Sutherland-Gvakharia, GeoNexus Technologies

10:45am – 11:00am BREAK 11:00am – 12:00pm Breakout Sessions: Hill Country D/1

st Floor Session 1 – Icon Water’s Upgrade from a Legacy EAM: Icon Water sought out to

upgrade a legacy EAM solution to WAM 2.2 and MWM 2.3. Effective enterprise-wide asset management will enable Icon Water to plan for and respond to future demands and changes in the operating environment. To achieve this objective, Icon Water is reassessing, redesigning and upgrading its asset management software, processes and practices. Icon Water will discuss the challenges of an upgrade, including data migration from a legacy EAM, Oracle EBS, and HR applications, as well as the adoption of new business processes to maximize value and realize the strategic objective of Excellence in Asset Management. “Project Axle” will become the enabler for the Target State Business for all of Icon Water’s production assets through the consolidation of legacy systems into a unified asset register from which assets maintenance and reporting can be managed.

David Godsmark, Product Owner, Icon Water & Chad Johnson, GridPro Consulting

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Thursday, March 21 – Continued

11:00am – 12:00pm Breakout Sessions: Texas 3/2

nd Floor Session 2 – Asset Management Modeling Implementation/Data Synch Between WAM

& PowerPlan Asset Modeling Platform: Successful asset management programs are dependent on robust collection, sharing, and analysis of data. Utilities often face the challenge of implementing the data framework needed to move to an analytics-based management model. Washington Suburban Sanitary Commission (WSSC) faced that challenge head on in the implementation of its Asset Management program. The integration of the CMMS system and an asset management-modeling platform was a significant challenge to overcome with the vast amount of data needed to support the analysis of an asset portfolio close to 1 million assets in size. WSSC collaborated with PowerPlan to implement an Asset Modeling platform that utilized Oracle WAM as the system of record for asset data. The project included the use of PowerPlan’s sync engine to build an asset hierarchy and import operational data needed for asset strategy implementation. This presentation will outline the annual sync process used to update the Asset Decision Support platform from WAM and how WSSC utilizes the platform to implement its asset management strategies for OPEX and CAPEX budgeting. Hugh Sinclair, Section Manager - Asset Management, Washington Suburban Sanitary Commission & Adeel Akhtar, PowerPlan

Texas 5/2

nd Floor Session 3 – Tracking Lead Taps Using WAM 1.9: We have a custom form to track tap

work. A new requirement is to get the actual customer address which must be verified against the centerline table from GIS. In order to make this feasible, we implemented an AJAX style lookup for the address field in our custom form using combo box package in Oracle Forms. We also set up a monthly Crystal Report run that queries all of the reports from that month and a batch job that creates a monthly work order with the report as an attachment. Rick Schomaker, City of Columbus & Bernard Schubach, Resource International, Inc.

12:00pm CONFERENCE ENDS