Prasanth V

Prasanth VTata Consultancy Services

[email protected] Phone : +91 99951 04487

Passport No : G4923771Have valid Canada PR Visa

Experience Summary

7 years of hands on experience in IT Application development (Front end & Back end) using C#/VB.NET, ASP.NET, Microsoft Azure (Cloud computing), VB6, Classic ASP, HTML/CSS, Javascript, SQLSERVER, Oracle and PL/SQL.

Currently working with TCS-UGL Relationship (Union Gas Limited), leading a stream. Hands on experience in Agile methodology development life cycle. Hands on experience in Production Support and Client interaction. Ability to work with cross-site teams. Expertise in Banking and Financial domains. Hands on experience with complete product development life cycle involving development,

documentation, performance analysis and maintenance. Expertise in code fine tuning and performance improvement. Good experience in Utilities domain. Good communication & interpersonal skills. Quick learner and team player. Ability to prioritize and complete tasks within strict deadlines while maintaining high standards.

Technologies

Skills

LanguagesC#/ASP.NET, CSS, HTML, JavaScript, Pl/SQL, C, C++, VB6, Classic ASP.

Other SkillsCloud Computing (MS AZURE), XML, SSRS, and SSIS, DTS Packages, Manage Now, Infoweb, Power Builder.

Other Front End ToolsTCS Mastercraft, MS Project, Tortoise SVN, EditPlus, Notepad++.

Data BaseSQL Server 2005/2008, Oracle.

Internal Tools developed Resource Manager - developed for managing resource allocation within Amex

Projection Tracker - developed for automating the billing process of resources among Clarity Tool and IPMS in Amex

Hi5 Manager – developed to track and monitor Hi5 activities with in Amex

Projects Executed

Title Modernized ConTrax

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Period Since September 2014 – till date

Client Name Union Gas (A Canada based utility supplier)

Position Reverse engineering Lead and Tech Lead

Responsibilities

My major responsibilities include the following

1. Lead and work in Reverse engineering using TCS Mastercraft to understand the functional-ity of Power Builder application developed in 1990s.

2. Currently Playing as Tech lead for the Technical Design of Rates& Service business area in Modernized ConTrax.

3. Have weekly thrice meeting with customer on status report. Primarily responsible for Rates and Services Technical design.

4. Have daily stand up call with Project manager, Program Manager at onshore and offshore .

About Project: ConTrax is a mission critical system that supports key business processes and revenue generating markets for Union Gas, A Canada based natural gas supplier.

Title Single Engagement Tool (SET)

Period Since September 2013 – August 2014

Client Name American Express

Position Developer and Tech Lead

Responsibilities

My major responsibilities include the following

a. SET is being developed in Agile methodology. I am primarily involved in the design and de-velopment of the software applications being a part of TCS offshore team. Based on the changes suggested by clients, I have to work with team and get it done on a timely basis.

b. I was responsible for driving the daily stand up call with onshore and offshore

c. I used to interact with AMEX project managers, application architects & system architects on regular basis to understand the day-to-day application functionality requirements from various markets. He will be addressing the critical issues arising from the software applica-tions and resolve them to meet the Service Level Agreement (SLA) defined by AMEX.

d. Carry out quality assurance activities for all deliverables as per IQMS (Integrated quality management system) procedures of Tata Consultancy Services Limited. So that the de-veloped software meets the standards and guidelines defined by American express and also meet functional requirements specified by business and operation users.

e. Participate in training sessions, timely status update meetings, and doubts clarification meetings, discussions upon new requirement and best practice session with American ex-press project manager.

f. Ensuring that after every installation of product service pack, the corresponding application source code is updated in the configuration management tool (Sub version).

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g. Engage in project roll out and provide warranty support for the application Ramp up phase. During the Ramp up phase multiple changes to the application are required either as part of new requirements or defect resolution.

h. Participate in requirement report walkthrough session with clients / business partners and prepare requirement description documents, getting clarifications for ambiguous and vague requirements from the client and determining how these will fit into the existing Bus-T applications.

About Project : At present, multiple engagement tools are being used across GNICST team. The objective of this project is to develop Single Application Engagement Tool. The GNICST Application Engagement Tool Project will implement a tool for the overall management of GNICST Application requests relative to development, testing, consultancy, and parameters (where applicable). This new centralized system will replace the individual tools being used today to manage the application requirements, Change Controls, test requests, etc. There will be a phased approach to transition request types to the new tool. Data from current engagement tool sets will not be migrated to the new tool. Project will use Agile methodology.

Carried out the following activities:

1. Analysis, Coding and Testing of Platform Evolution Reports.2. Process Improvement Initiatives, Impact Analysis.3. Apply ITIL (IT Infrastructure) Principles in improving Service Quality, Cost Reduction,

Pro – active IT Management.4. Ensure that the project follows all Standards and Quality Guidelines during the full Pro-

ject Life cycle.5. Participate in Internal code review includes IQA and EQA.

Languages Microsoft ASP.NET with Windows AZURE

Special Software Microsoft Visual studio 2012

Project Tata Consultancy Services, Kochi, India

Title Customer Complaint Management System (CCMS)

Period Jan 2012– Nov 2013


Position Developer

Responsibilities

Involvement in Analysis and Design activities after evaluating the various feasibilities

Collecting user requirements

Proposing optimal technical solutions and co-coordinating between Business and Technology team

Creation of Requirements Specification and Design Document.

Preparation of High Level design documents

Design and development of the new components

Creating Oracle PL/SQL and Unix shell scripts for Projects undertaken

Preparing the unit test cases & unit testing

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Involvement in User Acceptance Testing

Analysis of progress of projects, identify problems, risks & recommend solutions in IPMS.

About Project: Currently the different markets across the EMEA and LACC region of AMEX are using a variety of methods, systems and tools to perform customer complaint management in terms of Amex card delivery and services. The management of customer complaints needs to be automated to capture, track, process, and report on what happens to customer complaints. At the moment several of the markets in the EMEA and LACC region are using a manual system which is not very efficient. The objective of this project is to implement a Customer Complaints System (CCS) to support ICSS, GCC, MTS, CSI, and GMS business units in the different EMEA and LACC markets. From an issuer perspective the markets in scope are Austria, Belgium, Finland, France, Germany, Italy, Netherlands, Mexico, Argentina and other 36 countries.

Languages ASP.NET with C#, SQL.

Special Software Microsoft Visual studio, SSRS, SSIS, SQL Server 2005

Project Location: Tata Consultancy Services, Kochi, India

Title Service Delivery Improvement (SDI)

Period July 2011 to Dec 2011


Position Developer

Responsibilities Major responsibilities include the following :

Impact analysis of the new requirement or change request on the existing programs initiated by the client.

Developing suitable solutions, alternatives and options. SDI basically fetches the card member data from MNS and Globestar platform by using the screen

scrapping method. As a part of Globe star migration, MNS codes has to be removed from the applic -ation and redirect the access to Globe star for screen scrapping.

Provide the fix, system testing and Implement the change in Production

About Project : Service Delivery Improvement (SDI) application is in charge of checking the customer compliance management (Credit card members and Service Card members). The customer logs request for service from AMEX in case of any service delivery failure, for example failure of account statement delivery. The Analyst runs the SDI application to fetch the data from the system where the customer request is logged. SDI application fetches customer details like name, address, and contact information from a different source and creates a report. This system generates reports, which are distributed to the Service Delivery department for further processing. This is a manual process. Service delivery department can get back to the customer for further information.

Languages VB-6

Special Software Microsoft Visaul Basic, MS Access


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Title Internet Change of Details Period Apr 2011 to June 2011


Position Developer

Responsibilities Major responsibilities include the following:

Major responsibility was to update RCP card details in Globe star platform as a part of Globe star migration

Analyse the application completely and change the RCP card updates from AR to Globe star. Also change the mailing system accordingly. Provide the fix and implement the change in production.

About Project : Internet COD is a tool that actions the daily volume of address changes of the Card member captured in the DB2 from the Amex website. The tool reads the changed details from the DB2 database and updates the appropriate AR or Globe star platform.

Languages VB-6

Special Software Microsoft Visual Basic, MS Access


Title POD/POA Analysis

Period Aug 2010 to March 2011


Position Developer

Responsibilities Major responsibilities include the following:

Analysing the functionality in code level. Preparing the POD document. Entering application details to Application Inventory Management(AIM) Gathering application information from business in pre-defined templates Coordinating with senior system architect to prepare POA.

Project : American express (Amex) has a large amount of applications which are presently being used for the technical usage and strengthening their business. Out of these, multiple applications are supporting by Business-T (Bus-T) team. I, as a part of Bus-T, identified as a developer for supporting the Bus-T applications. Many of the applications are developed in old technologies like VB6, Foxpro etc. So as a part of American Express Management Policy (AEMP 30) initiative, applications with old technologies needs to be migrated to latest technologies like Dotnet, Java etc. As initial steps to this, we are creating a Point of Departure (POD) document for Bus-T applications and helping the senior architect to create Point of Arrival (POA) for the same. The activity includes understanding the end-to-end functionality of the application in code level and gathering information from the business team.

Languages VB-6

Special Software Microsoft Visaul Basic, MS Access

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Title CCM.Net

Period Sep 2008 to 10 July 2010

Client Name AC Nielsen Company

Position Developer

Responsibilities Major responsibilities include the following :

Primary point of contact for Production issues Debugging front end codes and Oracle Procedures Analyse the issue, find root cause, make the changes in the codes, Procedures and functions to fix

the issue permanently Assigning task to the right personnel with in the team Handled Multiple Production and UAT issues Analysis of issues, documentation, testing and implementation of changes. Primary role is to provide L2 support for the production issues, understanding the issue and escalat-

ing the issue accordingly Debugging the code and procedures, Work on the Enhancements and provide permanent fixes

needed for re-occurring issues. Coordinating with various App Hosting teams and Incident Management to resolve critical Sev1 and

Sev 2 issues Other Support activities include - Alert Monitoring, Job Monitoring & Scheduling Involved in Configuration, data gathering from clients and completion of configuration as per cli-

ents’ requirements. . Involved in providing training to clients as per the new version of the tool with the help of TCS

webex sessions.

Project : CCM.Net is an ITSM tool developed by TCS that has replaced 50 other Incident tool used by Nielsen Company. It has 24x7 Offshore and Onsite Support. This tool is used for both Incident and Change requests to be implemented in Nielsen in all domains like Infrastructures Services, Application Development, Nielsen Solution Centers and SAP. This tool came in use in Sep 2008 for Nielsen and till date it has it's successful 4 versions been rolled out and it in the process of continuous enhancement depending on the client requirement. This tool has a global usage for Nielsen CompanyLanguages C# with ASP.NET technology.Special Software Oracle 9i and 10G, Visual studio 2003Project Tata Consultancy Services, Chennai, India

Place: Kochi Prasanth V

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Prasanth V

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