PragmatistCloud VoiceSkype OperationsFramework Offer

Pragmatist Cloud Voice 2

Contents

Introduction

Why Skype Operations Framework?

Why Forfusion?

What is Pragmatist Cloud Voice?

Next Steps

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Contents

Introduction

Forfusion is typically invited in by Public

Relations (PR) organisations and

departments, that are concerned by risks

associated with migrating from traditional

telephony platforms to Office 365 Skype for

Business Cloud PBX.

Is your business held back by legacy vendor

systems and confused about how to

maximise previous investment? How do you

ensure your roadmap to implementing voice

and unified communications in the cloud is

risk-averse? In concert with our Dynamics

365 enabled PR platform, Pragmatist, we

have developed Pragmatist Cloud Voice to

specifically address these concerns in the

PR industry.

Serving as a trusted advisor, Forfusion has

vast experience in alleviating common pain

points; as such we endorse adhering to the

critically important Microsoft® Skype for

Business Operations Framework (SOF).

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Why Skype Operations Framework?

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The Skype for Business Operations

Framework (SOF) is a comprehensive

methodology utilised for implementing and

managing a reliable, cost-effective unified

communications service, based on Office

365 Skype for Business Cloud PBX.

The framework focusses primarily on three

overarching elements; Plan, Deliver and

Operate. This encourages the adoption of a

tried and tested approach to ensure the

successful deployment/ migration of Skype

for Business Cloud PBX; one that mitigates

operational risk and puts your business

outcomes first.

Pragmatist Cloud Voice

The following section highlights Forfusion’s

profile, background, approach and mission.

Profile

Forfusion is typically invited in by customers

who feel:

Burdened by risks from ageing

technology infrastructure

Worried about ineffective

customer experience

Isolated by poor collaboration

between teams and customers

Alarmed by the spiralling total cost

of ownership of IT systems

Serving as a trusted advisor to these

customers, Forfusion alleviates these pain

points, solving business problems using

technology.

Core technologies include networks and

security, unified communications and

collaboration, as well as cloud and hosted,

underpinned by FusionCare; Forfusion’s

renowned managed service. Forfusion

delivers lifecycle services using a proven

methodology for planning, implementation

and support.

Mitigating risks and enabling digital transformation with a flexible and agile approach

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WhyForfusion?

Pragmatist Cloud Voice

In 2007, Forfusion was founded on the belief that technology could deliver more value for organisations with less resource in a secure and scalable way.

Over the years, Forfusion has acquired a loyal, growing customer base on this one belief. Forfusion’s reputation for customer-centric, outstanding capability spreads far and wide, domestically and internationally.

This belief has enabled Forfusion to displace much larger and longer established incumbent suppliers, but more importantly why customers regard Forfusion in such high esteem – providing value from strategic partnerships with customers is the key to long-term commercial relationships.

Approach

Forfusion’s commitment to this belief extends to how it approaches partnerships. Forfusion partners with several technology market leaders, spanning multiple disciplines. These partnerships enable Forfusion to leverage a wide range of skills across varying technologies. This means customers’ needs are always the first priority.

This approach also means Forfusion is able to mitigate operational and financial risks by integrating technologies in a flexible and agile way.

What is Pragmatist Cloud Voice?Pragmatist Cloud Voice is focused on

enabling unified communications for the PR

industry by helping PR companies,

departments and teams migrate to the cloud.

This is achieved via Office 365 Skype for

Business Cloud PBX, taking advantage of

PSTN calling and conferencing for meetings,

in the trusted Microsoft cloud. Alternatively,

customers can adopt proven workloads; such

as Microsoft Cloud Connector Edition to assist

with a phased approach to cloud. All

combined with the unique capabilities of

Pragmatist, our Dynamics 365 enabled CRM

solution. Once fully deployed, our customers

can increase productivity through:

Full unified communications

integration – Click to dial journalists,

clients and other stakeholders within

the Pragmatist application.

Improved administrative workflow –

when using click to dial functionality, call

details such as time, name of contact and

initiative details are automatically

tracked. Users will then be prompted to

enter notes and conversation details

about the call, streamlining

administrative workflow.

Turbocharge collaboration – take

advantage of Office 365 integration and

improve collaboration through presence

capability and tracking of email

communications via Outlook.

Full Auto Attendant capabilities –

Pragmatist Cloud Voice can leverage the

full range of auto attendant features

now available in Skype for Business

Cloud PBX.

Provide your organisation with a virtual

reception, route calls to groups and

specific users, even when mobile or

working from home.

Voicemail transcription automatically

transcribes your voice messages and

delivers the text version and audio file to

your inbox. These can be stored and

accessed against corresponding records

within Pragmatist.

Focus on what you do best - Allow your

PR professionals to focus on pitching

stories to media, selling ideas to clients

and being more profitable.

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SOFActivitiesTable 1 illustrates the comprehensive Skype

operational activities in detail.

Table 1. SOF Activities

Phase Outcomes Activities

Approval point: Review and approval stage gate. Customer to approve and trigger Deliver phase.

Approval point: Review and approval stage gate. Customer to approve and trigger Operate phase.

Approval point: Review and approval stage gate. Customer to approve and sign-off as complete.

Capture business outcomes

Define approach and

architecture

Assess readiness

Undertake remediation

and preparation

Plan Supplier to perform the following tasks:

Define use cases

Create High Level Design (HLD)

Define success criteria

Assess network readiness

Assess Office 365 tenant requirements

Execute user analysis

Perform operational role mapping

Remediate issues

Define roll-out schedule

Plan for deployment

Deliver high quality SfB Cloud

services, while driving adoption

and initiating operations

Identify users to trial new

features and capabilities as they

are released

Deliver Supplier to perform the following tasks:

Create the implementation plan

Stand-up Office 365/ Dynamics 365 tenant

Carry out site testing to predict experience

End-user communications and training

Coordinate device delivery to users

Enable services and users

Carry out user/ service adoption

Support, maintain and enhance

the delivery of a high quality SfB

Cloud service to all end users

Operate Supplier to perform the following tasks:

Documentation review

Monitor service quality and usage in line

with support agreements

Remediate issues

Next steps

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Next StepsContact us now to discover how Pragmatist

Cloud Voice can provide your PR team a

risk-averse route to compliant, cloud

enabled unified communications.

www.pragmatist-prcrm.co.uk/cloudvoice

0191 500 9100cloudvoice@pragmatist-prcrm.co.uk

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www.forfusion.com