PRACTICUM EXPERIENCE AT VOLET’S HOTEL AND RESORT INC.

A Narrative ReportSubmitted to the Faculty of the

Department of ManagementCavite State University- Silang Campus

Silang, Cavite

In partial fulfillmentof the requirements for the degree

Bachelor of Science in Hotel and Restaurant Management

CHRISTIAN CARLO I. OBENITAJune 2015

Republic of the PhilippinesCAVITE STATE UNIVERSITY

Silang CampusBiga 1, Silang, Cavite

DEPARTMENT OF MANAGEMENT

Trainee CHRISTIAN CARLO I. OBENITA

Degree Program BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT

MANAGEMENT

Title PRACTICUM EXPERIENCE AT VOLET’S HOTEL AND RESORT

INC.

APPROVED:

LEMELLU NIDA L. SARMIENTO ______

Department Research Coordinator Date

EMY GRACE B. PATAMBANG ______

Narrative Adviser, OJT Coordinator Date

Department Chairperson of Management

TABLE OF CONTENTS

Page

BIOGRAPHICAL DATA………………………………………………………................................... iii

ACKNOWLEDGMENT………………………………………………………………………… …… iv

LIST OF FIGURE……………………………………………………………………………………... vii

LIST OF APPENDICES………………………………………………………………………………. ix

INTRODUCTION………………………………………………………………………………………. i

THE LINKAGE INSTITUTION/TRAINING CENTER…………………………………………...... 3

Background……………………………………………………………………………………... 3

Vision…………………………………………………………………………………………… 4

Mission………………………………………………………………………………………….. 4

Management…………………………………………………………………………………….. 4

THE TRAINING AREA……………………………………………………………………………….. 7

Department Function……………………………………………………………………………. 7

Structure…………………………………………………………………………………………. 7

Facilities…………………………………………………………………………………………. 7

Equipment……………………………………………………………………………………….. 8

Standard Operating Procedures (SOP’s)……………………………………………………….... 9

THE TRAINING EXPERIENCE……………………………………………………………………… 10

Tasks Performed………………………………………………………………………………… 10

Observation……………………………………………………………………………………….10

Insights……………………………………………………………………………………………11

vii

SUMMARY………………………………………………………………………………………......... 21

REFERENCES…………………………………………………………………………………………. 22

APPENDICES………………………………………………………………………………………….. 23

BIOGRAPHICAL DATA

Christian Carlo I. Obenita was born on September 17, 1998, presently residing at Block 2 Lot 15

Emerald Street Saint Peter 1 Dasmariñas City Cavite, he is 17 years old only child. He is capable to blend

with any people in good communication skills, to serve with determination during or not his training

period and to follows orders from higher ups. He attended his primary education in Jesus Son of Mary

Academy and Divine College and finished his secondary education in Divine College and now presently

taking Bachelor of Science in Hotel and Restaurant Management in Cavite State University-Silang

Campus, Silang, Cavite.

iii

ACKNOWLEDGEMENT

The trainee would like to extend his profound and sincerest gratitude to all those who extended their assistance and guidance to carry out this work ;

Mrs. Emy Grace B. Patambang, narrative adviser and department head of management for the patience and time in checking this narrative report and for the guidance;

Mrs. Lemellu Nida L. Sarmiento, research coordinator , For her patience in checking the narrative report;

Dr. Rizalito Javier, Department research, development and extension coordinator, who never gave up on checking the errors and for giving correction to this report;

Dr, Noel B. Manarpiis, English critic,for his assistance and consideration and for being his English critic for the effort to correct the grammar of this report.

Dr. Dinah Espinelli, campus dean, for her leadership in CvSU-Silang Campus that inspired the trainee to be more globally and morally upright;

To Volet’s Hotel and Resort Inc. , for accepting the trainee and for the opportunity given to him to finish the required hours of the on-the-job training.

Mrs. Jovelyn I. Obenita, his mother and Mr. Arceo M. Obenita, his father, for their moral and financial support and for the inspiration.

And above all, to the almighty God, who is most worthy of honor and praises for giving him the wisdom and all the blessings ever since.

CHRISTIAN CARLO I. OBENITA

iv

LIST OF FIGURES

Page

Figure

1 Organizational Structure of Volet’s Hotel and Resort Inc. 5

vii

LIST OF APPENDICES

Appendix Page

1 Recommendation Letter……………………………………………………………. 24

2 Curriculum Vitae…………………………………………………………………… 27

3 Location Map………………………………………………………………………. 31

4 Certificate of Completion…………………………………………………………... 34

5 Accomplished Evaluation Form……………………………………………………. 37

6 Learning Journals…………………………………………………………………… 44

7 Daily Time Records…………………………………………………………………. 49

8 Memorandum of Agreement………………………………………………………… 56

9 Photo Documentation………………………………………………………………... 59

ix

1

PRACTICUM EXPERIENCE AT VOLET’S HOTEL AND RESORT INC.

Christian Carlo I. Obenita

INTRODUCTION

Managers have two powerful ways of improving the performance and productivity of

their subordinates, which are counseling and on the job training. Counseling is the process of

helping a subordinate define and resolve personal problems that effect performance or in order to

develop a good attitude to work. On the job training is the process of explaining, demonstrating

and the structured supervision of specific skills or particular tasks. It is similar to the teaching

process. On the job training is often referred to as OJT (Thomas, 2005).

Confucius once said: "If all I do is hear, I will forget. If I hear and see, I will remember. If I hear, see and

do, I will understand."

On-the-Job-Training or OJT is job training that occurs in the work place. It has many advantages,

but it can also have a few disadvantages if the OJT is not planned and executed properly. It is part of a

college curriculum that aims to train and orient students about the work and their future career. It is

very important not only to teach students their chosen career but to show students the reality about

working. Most students nowadays are not serious in their training. They don't plan ahead and pick

the best company that they can choose. Worst, they ended up cleaning the desk of their superior

or doing unrelated tasks (Gomez, 2010).

A narrative report submitted to the faculty of the Department of Management, Cavite State University-Silang Campus, Silang, Cavite in partial fulfillment of the requirements for the degree, Bachelor of Science in Hotel and Restaurant Management with Contribution No. Prepared under the supervision of Mrs. Emy Grace B. Patambang.

As a future practitioner in HRM industry, every student before graduating must undergo

on-the-job training to access the absorbed knowledge and skills of the student that has been

adopted in an academic institution. This way, students can modify his or her skills by the actual

practice from the establishments or training center in relation to the field of specialization

In C avite State University-Silang Campus, students of bachelor of Science in Hotel and

Restaurant Management must accomplish 240 hours training from the housekeeping department

of a certain hotel.

In his first year, the trainee performed his tasks at one of the premier hotel at Dasmariñas

City, The Volet’s Hotel and Resort Inc. under the housekeeping department. He reported to the

hotel from Monday to Sunday, 7:00am to 4:00pm. He started his duty on April 24,2015 and

finished it on May 21, 2015

This report is an output of his trainings from the establishment.. It presents the profile of

the establishments and training center, the geographical details and his learning and performed

tasks during the training.

3

THE LINKAGE INSTITUTION/TRAINING CENTER

Background

A month after the union of Ms. Violeta L. Alicdan and Mr. Eduardo M. Jardiniano in June 1977, they opened a store with the trade name “Volet’s Store. “They used to sell office and school supplies, gift items, biscuits, candies and non-alcoholic beverages. The Store is located at the town plaza, in front is the elementary school; at the back is the public market; left side is the municipal hall and the right side is the catholic church and a private high school. Since people from all walks of life used to pass by, the strategic site of the store is really marketable, with this, the spouse ventured to another kind of business. They sell fruits and homemade hamburgers and offered it in the most economical price made affordable by commuters especially school children. From there hamburgers and sandwiches, “ Volet’s Canteen “ came into existence. Aside from burgers and sandwiches, they introduce new menus such as goto-beef, goto-chicken, goto-egg, mami-chicken, mami beef, pancit palabok and spaghetti. The store opens as early as 5:00am and closed at 9:00pm. Later on became “ Volet’s Gotohan” which is currently operating 24 hours a day, 7 days a week. Menus were revised as to goto, pancit palabok, spaghetti , sandwiches and the introduction of Filipino breakfast menus such as tapsilog, porksilog, etc. The peak of sales is usually early morning and late evening wherein all fast food centers are already closed. Volet’s Gotohan became the inspiration of spouses to establish “ Volet’s Restaurant” in year 1985. The restaurant is located in the same place where the newly constructed commercial stall is. By that time, Volet’s Restaurant is the only fine dining restaurant in this municipality and nearby towns. The customers were usually tourists going to tagaytay. Employees used to receive inquiry if they also have a resort. Thus, the couple decided to venture a new business again which is a resort swimming pool. The spouses did not stop from there, they used to forecast what will be the other needs of their valued guest and the new business that could simultaneously step side by side in a community of continuing development like Dasmariñas . For them, businesses should always adopt the changes in the community to be competitive, stable and profitable. Since the business is really at it’s peak of expansion, the Mr. and Mrs. Jardiniano decided to convert the hotel and resort into a family corporation in year 2004. A timely decision, because elder children is now responsible enough to be inclined in their family business where bread and butter of the whole family is being derived. At present, Volet’s Hotel and Resort, Inc. has 42 rooms, 11 swimming pools in the resort, 2 spacious function rooms catering different kinds of occasion. They also operate a bar, which popularly called as Eduardo’s KTV-BAR for more than 10 years in the business. The company has a commercial building for lease along Aguinaldo Hi-way, Dasmariñas, Cavite aside from their Volet’s Gotohan open 24 hours which has been in the food industry for 15 years.

4

Vision

Achieving the standards and metrics of being globally competitive through continuous

advancement and modernization of facilities and services with the help of its work force; that of which

would uphold and promote economic stability and prosperity of our nation and the Filipino people for

many years to come.

Mission

To advance the quality of life encompassing commitment and dedication as our assurance in

giving excellent service to our guests and clients all over the globe. We take the opportunity to step in the

industry as the quality and highly satisfactory service provider. We secure our competitiveness by

packaging efficient amenities that are readily available for our customers to enjoy, relax and experience.

Our guest satisfaction is the key to our success. We provide them with outstanding and exceptional

service and convenience as we impart our resources to the best of our knowledge and skills in hospitality

industry. Our human resources are the most valuable assets. We provide gainful employment that

promotes dignity of work. Community support is vital in our operation. We act as responsible citizens in

the communities. We are the partners of the government in building the nation. To promote tourism, we

support and participate in the formation of policies, programs and actions that provides fair competition

and judicious regulation.

Management

Figure 1 shows the organizational structure of housekeeping department of Volet’s Hotel and

Resort. It is composed of the owner who gives command in the hotel followed by the supervisor who is

responsible in planning and giving the front office the information needed to finish the jobs. Then

whenever there’s a room ready to be cleaned the front office will inform the housekeeping department

and they will do their job.

Figure 1.. Organizational structure of housekeeping department of Volet’s Hotel and Resort Inc.

Supervisor

Front Office

Housekeeping Department

Owner

6

Duties and Responsibilities

Owner. She is responsible for all the commands in the hotel. She is recognized by the law as having the ultimate control over the establishment.

Supervisor. He is responsible for supervising workers and commanding the task needed to make the hotel organized and productive.

Front Office. Responsible for Marketing, sales, and service departments that come in direct contact with the guests, and liaise with the back-office departments to maintain a two-way flow of information.

7

THE TRAINING AREA

Department Function

Structure

Facilities

8

Equipments

9

Standard Operating Procedures (SOP’s)