PPT Templateiom.invensys.com/EN/userGroupsPresentationsDallas20… · · 2013-10-24As companies...
Transcript of PPT Templateiom.invensys.com/EN/userGroupsPresentationsDallas20… · · 2013-10-24As companies...
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GEN-11: Enabling ManufacturingExecution Standards In a Multi-siteEnvironment
Marc VermetteBill SchielEnterprise Software Solutions
@InvensysOpsMgmt / #Social Revolution
/InvensysOpsMgmt
/InvensysVideos
social.invensys.com
© 2013 Invensys. All Rights Reserved. The names, logos, and taglines identifying the products and services of Invensys are proprietary marks of Invensys or its subsidiaries.All third party trademarks and service marks are the proprietary marks of their respective owners.
Marc VermetteBill SchielEnterprise Software Solutions /InvensysOpsMgmt
/company/Invensys Operations Management
Introduction of Speakers
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Marc Vermette•Director, Enterprise SoftwareSales
Bill Schiel•Director, Global BusinessDevelopment
Sree Hameed•Marketing Strategist
Session Overview
“Organic growth and record levels of M&A activity have resulted in aplant portfolio with varying levels of IT and automation infrastructure.As companies seek to optimize and streamline their operations, thefocus of MES shifts from within the plant to enabling standardizationacross multiple plants. This session covers lessons learned fromnumerous client successes in the multi-site MES journey.”
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Definitions
Standardization: Select, acquire, install, and maintain a solution basedon a fixed set of technology
Multi-Plant: 20-500+ sites across regions, business units
Rollout: A program to deploy a solution in many to all plants
Product: A software or hardware product, part of a solution
Project: A near-term effort to deploy a solution in a single instance
Program: A long-term effort, which includes multiple phases orprojects, to rollout a standardized solution
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Standardization: Select, acquire, install, and maintain a solution basedon a fixed set of technology
Multi-Plant: 20-500+ sites across regions, business units
Rollout: A program to deploy a solution in many to all plants
Product: A software or hardware product, part of a solution
Project: A near-term effort to deploy a solution in a single instance
Program: A long-term effort, which includes multiple phases orprojects, to rollout a standardized solution
Macro Trends for Fast Moving ConsumerGoods (FMCG)Leading to MES Standardization Need
In General– Buying stakes in emerging economies– Glocal Business Model– Assimilating/Integrating acquired plants– Lower cost of IT system maintenance and enhancement– IT Driven initiatives– Standardization
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In General– Buying stakes in emerging economies– Glocal Business Model– Assimilating/Integrating acquired plants– Lower cost of IT system maintenance and enhancement– IT Driven initiatives– Standardization
Towards Standardization – Why/When?– Supply Chain Standardization– Uniform/Standard Approach to Execution and Measures /Benchmark– Easier deployment of best practices, new functionality addition and enhancement– Common application and standards across manufacturing enterprise– Reduced TCO / Economies of scale
IT Driven Approach – Key Stakeholders
ITEngineering
&Operations
Focus on• Lifecycle cost• Mass deployment• Life cycle management• Level 1,2 Internal Support• IT Standards• Application integration• Business continuity
Focus on• Functional requirements• Empowering Users / Usability• Business Process• Automation integration• Engineering standards• Manufacturing Industry standards
(S95)
ContributingContributing
RFI/RFQRFI/RFQ
SuppliersSuppliers
PurchasingPurchasing
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Focus on• Lifecycle cost• Mass deployment• Life cycle management• Level 1,2 Internal Support• IT Standards• Application integration• Business continuity
Focus on• Functional requirements• Empowering Users / Usability• Business Process• Automation integration• Engineering standards• Manufacturing Industry standards
(S95)
Suppliers
Critical Decision Criteria• Solution Robustness, Scalability and Sustainability (incl. COTS/Custom Ratio), Plug‘n’ Play• Vendor Reliability, Flexibility, Innovation and Cooperation• Technology Alignment with Microsoft Roadmap and SAP evolution• Ease of Deployment• Governance Model
Critical Decision Criteria• Solution Robustness, Scalability and Sustainability (incl. COTS/Custom Ratio), Plug‘n’ Play• Vendor Reliability, Flexibility, Innovation and Cooperation• Technology Alignment with Microsoft Roadmap and SAP evolution• Ease of Deployment• Governance Model
Challenges
• Wide range of site readiness- infrastructure, skills, attitude
• Each site/plant/operation is unique
• Each deployment team does things differently
• Lifecycle Change Management• Software Updates
• Application Updates
• Change in operations, equipment, procedures
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• Wide range of site readiness- infrastructure, skills, attitude
• Each site/plant/operation is unique
• Each deployment team does things differently
• Lifecycle Change Management• Software Updates
• Application Updates
• Change in operations, equipment, procedures
Critical Considerations
• Readiness• Stakeholders
Involvement• Perceived Uniqueness• Adoption• Empowerment
• Cross FunctionalOrganization
• MES Center ofExcellence
• Politics
• MES impacts andsupport of Mfg &Business Processes
• Program Governance
CoordinationMaintainingAlignment
CoordinationMaintainingAlignment
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• Readiness• Stakeholders
Involvement• Perceived Uniqueness• Adoption• Empowerment
• Business Improvement vsTransformation Strategy
• Key Business Drivers & KPIs(Ops & Finances)
• IT/Business Blueprintingand Long Term Strategy
• Lower TCO• Governance• Sustainability, Scalability• Virtualization
CoordinationMaintainingAlignment
Traditional Approach
SelectTechnology
Do smallpilot or
POCPlan rollout Rollout
(hopefully)
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Cons
• Pilot focused on one line or plant
• Failure to Rollout
Innovation Approach
SelectTechnology
BuildTemplate
Deploy atfirst site
UpdateTemplate
Rollout Maintain/Enhance
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Start the Way you Intend to Continue
– Develop a configurable solution that will evolve
– Design configurable modules based on requirements from representative plants
– Early Site assessments/remediation investments
– Deploy, commission- on premise, cloud
– Remote lifecycle support
– Consider OpEx payment models
A Typical Global MES Opportunity
Template-basedApproach
• Standard solution
• Configured anddeployed across sites
• Trade-offs
• Dimensions such as:
• Stakeholder Needs &Business Process
• Architecture & DesignConstraints
• Product Capability
• Program
Template-basedApproach
• Standard solution
• Configured anddeployed across sites
• Trade-offs
• Dimensions such as:
• Stakeholder Needs &Business Process
• Architecture & DesignConstraints
• Product Capability
• Program
StrategicInitiative
• Transformationalinitiative
• Run as a program
• 3 parallel streams –TemplateManagement, Rolloutsand Long term support
• Participation fromCorporate (IT,Manufacturing,Business & Finance)and Plant (IT,AutomationManagement & SMEs)
StrategicInitiative
• Transformationalinitiative
• Run as a program
• 3 parallel streams –TemplateManagement, Rolloutsand Long term support
• Participation fromCorporate (IT,Manufacturing,Business & Finance)and Plant (IT,AutomationManagement & SMEs)
Evolution /Roadmap
• Incremental approachrather than big-bang
• Start with low-risk,high-gain modules
• Tangible benefits fromone phase fuelsinitiation of next
• Proven success in oneplant / module justifiesdeployment in otherplants / modules
Evolution /Roadmap
• Incremental approachrather than big-bang
• Start with low-risk,high-gain modules
• Tangible benefits fromone phase fuelsinitiation of next
• Proven success in oneplant / module justifiesdeployment in otherplants / modules
Sizing
• For a large enterprisewith multiple plants,typical value oftemplate solution is $2-3 M
• Software to ServiceRevenue Ratio of 1:3
• Each site rollout will be$100-500 K
• Productivity gainexpected in rollout asthe solution matures
Sizing
• For a large enterprisewith multiple plants,typical value oftemplate solution is $2-3 M
• Software to ServiceRevenue Ratio of 1:3
• Each site rollout will be$100-500 K
• Productivity gainexpected in rollout asthe solution matures
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Template-basedApproach
• Standard solution
• Configured anddeployed across sites
• Trade-offs
• Dimensions such as:
• Stakeholder Needs &Business Process
• Architecture & DesignConstraints
• Product Capability
• Program
Template-basedApproach
• Standard solution
• Configured anddeployed across sites
• Trade-offs
• Dimensions such as:
• Stakeholder Needs &Business Process
• Architecture & DesignConstraints
• Product Capability
• Program
StrategicInitiative
• Transformationalinitiative
• Run as a program
• 3 parallel streams –TemplateManagement, Rolloutsand Long term support
• Participation fromCorporate (IT,Manufacturing,Business & Finance)and Plant (IT,AutomationManagement & SMEs)
StrategicInitiative
• Transformationalinitiative
• Run as a program
• 3 parallel streams –TemplateManagement, Rolloutsand Long term support
• Participation fromCorporate (IT,Manufacturing,Business & Finance)and Plant (IT,AutomationManagement & SMEs)
Evolution /Roadmap
• Incremental approachrather than big-bang
• Start with low-risk,high-gain modules
• Tangible benefits fromone phase fuelsinitiation of next
• Proven success in oneplant / module justifiesdeployment in otherplants / modules
Evolution /Roadmap
• Incremental approachrather than big-bang
• Start with low-risk,high-gain modules
• Tangible benefits fromone phase fuelsinitiation of next
• Proven success in oneplant / module justifiesdeployment in otherplants / modules
Sizing
• For a large enterprisewith multiple plants,typical value oftemplate solution is $2-3 M
• Software to ServiceRevenue Ratio of 1:3
• Each site rollout will be$100-500 K
• Productivity gainexpected in rollout asthe solution matures
Sizing
• For a large enterprisewith multiple plants,typical value oftemplate solution is $2-3 M
• Software to ServiceRevenue Ratio of 1:3
• Each site rollout will be$100-500 K
• Productivity gainexpected in rollout asthe solution matures
A Programmatic Approach toExecution & Governance
Cus
tom
erEx
pect
atio
ns
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Prog
ram
mat
icAp
proa
ch
Success Factors
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Pillars – Collaborative Services Delivery
The right framework
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The right team for the right job
Pillars – Build, Deploy, Support, Maintain
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Value Realization…Reach or Maximize ROI
Where do customers want to be?
!!!!!! ExceedExceedExpectations !!!Expectations !!!
Failed to Meet Expectations
Steady State
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How to get there?• Continuously closing the loop• Tight monitoring of ROI and KPI
against initial business drivers• Lean Initiatives• Continuous Improvement Initiatives• Operational Champion
Steady State
Invensys TeamGlobalMES
Delivery
SoftwareDeliveryCenter
GlobalConsulting
EnterpriseSoftwareSolutions
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DeliveryPartner
Ecosystem
GlobalCustomerSupport
EnterpriseSoftwareSolutions
Global MES Delivery• Encompasses highly skilled consultants
who specialize in a number of advancedapplications
• Includes technical expertise indeveloping solutions that use thefollowing Wonderware technologies:
• WW System Platform (including InTouchand Historian)
• WW MES (Operations, Performance, Qualityand InBatch)
• WW Intelligence & WW Workflow
• Includes delivery expertise in thesuccessful implementation of both largescale and complex execution solutions
• Consisting of Regional Practices locatedthroughout the world
Driving BestPractices
Team of ProfessionalResources Distributed
Globally
Expertise
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• Encompasses highly skilled consultantswho specialize in a number of advancedapplications
• Includes technical expertise indeveloping solutions that use thefollowing Wonderware technologies:
• WW System Platform (including InTouchand Historian)
• WW MES (Operations, Performance, Qualityand InBatch)
• WW Intelligence & WW Workflow
• Includes delivery expertise in thesuccessful implementation of both largescale and complex execution solutions
• Consisting of Regional Practices locatedthroughout the world
Application ofTechnology
Project Executionand Quality
Driving BestPractices
• Unparalleled expertise in theapplication of our technology
• Provide guidance and consulting tothe Ecosystem.
• ‘We wrote the book on it’ – authors ofthe MES Development Guide
• Extensive integration experience withERP, WMS, LIMS, batch systems,control systems, etc.
• Dedicated access to Wonderwareresources - shared office space withDevelopment and Supportorganizations.
• Global Pool of Multi DisciplinaryResources
Global MES Delivery
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• Unparalleled expertise in theapplication of our technology
• Provide guidance and consulting tothe Ecosystem.
• ‘We wrote the book on it’ – authors ofthe MES Development Guide
• Extensive integration experience withERP, WMS, LIMS, batch systems,control systems, etc.
• Dedicated access to Wonderwareresources - shared office space withDevelopment and Supportorganizations.
• Global Pool of Multi DisciplinaryResources
Global Customer SupportValue Proposition
• Single point of contact for Productand Solution issues
• 24x7 access through toll-free number• Global Support Capability• Integrated handling of issues
between Product and Solutionexperts
• Ticketing System for recording,tracking and reporting issues
• Maintenance and control of customcode and documentation
• Off-line test system• Access to broader pool of expertise
Value Proposition• Single point of contact for Product
and Solution issues• 24x7 access through toll-free number• Global Support Capability• Integrated handling of issues
between Product and Solutionexperts
• Ticketing System for recording,tracking and reporting issues
• Maintenance and control of customcode and documentation
• Off-line test system• Access to broader pool of expertise
TokyoSeoul
Singapore
Montreal
Mexico City
LakeFores
tCaracas
Munich
Houston
Chennai
Foxboro
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Value Proposition• Single point of contact for Product
and Solution issues• 24x7 access through toll-free number• Global Support Capability• Integrated handling of issues
between Product and Solutionexperts
• Ticketing System for recording,tracking and reporting issues
• Maintenance and control of customcode and documentation
• Off-line test system• Access to broader pool of expertise
Value Proposition• Single point of contact for Product
and Solution issues• 24x7 access through toll-free number• Global Support Capability• Integrated handling of issues
between Product and Solutionexperts
• Ticketing System for recording,tracking and reporting issues
• Maintenance and control of customcode and documentation
• Off-line test system• Access to broader pool of expertise
• Global hub for WW technical support: Lake Forest, CA• Close proximity to WW Product Development organization
• Global team of 130 support professionals dedicated to theSoftware brands
• Handle 25,000+ support cases per year and support 8,000+customer sites
• Regional centers for handling issue resolution closer tocustomer locations (geography and language)
Support Offerings
Site SupportSite Support
Resident EngineerResident Engineer
Site Monitoring (Remote)Site Monitoring (Remote)
Additional ServicesAdditional Services
• Dedicated On-Site Expert• Monitoring, Issue Triage and Resolution• Dedicated On-Site Expert• Monitoring, Issue Triage and Resolution
• Proactive Monitoring• Periodic Health Checks• Proactive Monitoring• Periodic Health Checks
• Remote Help Desk for Sites• Answer , Triage and Address Support calls• Remote Help Desk for Sites• Answer , Triage and Address Support calls
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Customer FIRST – Premium LevelCustomer FIRST – Premium Level
Customer FIRST for SolutionsCustomer FIRST for Solutions
• Set-up support relationship• Support and Maintenance of underlying products• Access to support website and knowledgebase
• Set-up support relationship• Support and Maintenance of underlying products• Access to support website and knowledgebase
• Maintenance of template code and documentation• Ongoing changes/enhancements• Build and maintain offline test system
• Maintenance of template code and documentation• Ongoing changes/enhancements• Build and maintain offline test system
Template MaintenanceTemplate Maintenance
Site MaintenanceSite Maintenance
Site SupportSite Support
• Support Local Integrations and apply Patches• Version Control and adherence to Template• Support Local Integrations and apply Patches• Version Control and adherence to Template
• Remote Help Desk for Sites• Answer , Triage and Address Support calls• Remote Help Desk for Sites• Answer , Triage and Address Support calls
Invensys Offering
• Software Licenses• Customer FIRST SupportProducts
•Consulting Services (ideal for newer products)•Software Licenses•Customer FIRST SupportProjects
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•Program Design Management•Collaborative Delivery Design and Management•Application Support•Remote monitoring•Consulting Services•Software Licenses•Customer FIRST Support•Consulting Services
Programs
Enterprise Software Solutions TeamFormed in 2011 to address increase in Level 3 standardization byGlobal FMCG Leaders
Solution based approach focusing on customer initiatives
A global team to coordinate extensive regional resources
Strong dependence on SI Partners using a Collaborative ServicesDelivery model
Solutions based on software, hardware, and lifecycle services
Have direct access to R&D, partners such as Microsoft, and industryexperts
Programs, not projects or small pilots
To Date: 4 major programs initiated in Europe and Latin America
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Formed in 2011 to address increase in Level 3 standardization byGlobal FMCG Leaders
Solution based approach focusing on customer initiatives
A global team to coordinate extensive regional resources
Strong dependence on SI Partners using a Collaborative ServicesDelivery model
Solutions based on software, hardware, and lifecycle services
Have direct access to R&D, partners such as Microsoft, and industryexperts
Programs, not projects or small pilots
To Date: 4 major programs initiated in Europe and Latin America
How to Engage ESS Team
• Arrange through your account manager
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Conclusion - Invensys Value PropositionDelivery Through Results
MESMESLeadershipLeadership
IndustryIndustryLeadershipLeadership
TechnologyTechnologyLeadershipLeadership
People &People &TalentTalent
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GlobalGlobal Structure & StrategyStructure & StrategyGlobalGlobal Structure & StrategyStructure & Strategy
Lifecycle Services & SupportLifecycle Services & SupportLifecycle Services & SupportLifecycle Services & Support
ProgrammaticProgrammatic MultiMulti--Sites ApproachSites ApproachProgrammaticProgrammatic MultiMulti--Sites ApproachSites Approach
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