PPC Industry Forum 04 March 2010

PPC Industry Forum04 March 2010

Managed Bandwidth Services

BTW Products and Strategy

Disclaimer•BT has taken reasonable care to check that the information contained in the following slides was accurate at time of publication.

•Any price indications or timescales contained within this presentation are estimates for information purposes only and do not constitute any contractual or other obligation.

•In relation to any products/services referred to in this presentation which are currently under development and/or trial, BT gives no undertaking or other commitment that the product/service will be made commercially available

•BT reserves the right to make changes to the information in this presentation at any time without further notice

•Exclusive reliance on the information in this slide pack is at your own risk

Partial Private Circuits



Agenda•Introductions – All•Wholesale Customer Road Maps - Sarah Tomlinson•21C Update - Bill Du Cann•Review of previous actions – Leslie Hurrell-Smith •Product Development Update – Pauline Cowie•Product In Life Update – Jeneva Hibbert

•QoS Reports•Communications/Notifications•BCMR Update

•AOB – All•Forum Review - Leslie Hurrell Smith•Date of next meeting - All




Partial Private Circuits – Industry Forum

Introductions



Wholesale Product Road Map - An Overview

Sarah Tomlinson - Wholesale Marketing




Our Path to the future – BTW Roadmaps.

4th March 2010



Agenda

•How did we get to where we are today?

•What will you see?

•A guided tour around the new site

•What’s next – help us shape the future of the site.

•Any questions



HOW DID WE GET HERE TODAY?

History

•21CN/Consult21 documents/slides to today’s online roadmaps

Why have we deployed the BTW Customer Roadmap?

•A top issue for customers raised via various channels, CE workshops, CSAT surveys, CRMs. etc, etc•Improve information on our products & product developments •Enable you plan your investments & developments



WHAT WILL YOU SEE?

•Single source of product developments

•Covering BT Wholesale Product portfolio

•Additional information including

•activity detail

•business impact

•where to go for more information

•Timeframes

•Regular monthly updates with flags

•Access to plans 24/7

•Opportunity to feedback – blog on-line.



HOW TO ACCESS THE SITE

Via

Inspire –

http://www.btwholesale-inspire.com/

On the BTW.com home page. Click on the banner

MyPage widget



THE GUIDED TOUR.

Enter Customer facing roadmap site



WHAT’S NEXT?Help us shape the future of the site

Phase 2 could include

•Possible roadmaps for other areas e.g. bill improvements or delivery roadmaps?



Answers

Questions



Contact: [email protected]

Thank you


BTW Products and StrategyDivision/Author/OwnerMay 9, 2006www.btwholesale.com



CONTENT PAGE _v




21CN Update

Bill du Cann




Review of Previous Actions(in conjunction with Action List)




Action Point 04/12 (04/12/08)

RFT T2R Initiatives Presentation: Validation Rules

Global Crossing requests for clarification of the rules.



Action Point 01/03 (05/03/09)

Exchanges taken off the Closure List

Cable & Wireless requests for clarification regarding the

postponement of notified closures.




Action Point 05/06 (04/06/09)

Provisioning Stats – Requirement for Mean Time to Provide to be shown in

Working Days instead of Calendar Days on the Wholesale Customer

Reporting tool.




Action Point 09/06 (04/06/09)

Excess Construction Charges (ECC) – Duplication of Charges

Global Crossing requested a mechanism for

the identification of costs for dual provisions at

the same site.




Action Point 01/09 (17/09/09)

Central Birmingham Zone (CBZ)Cable & Wireless requested the percentage of circuits meeting the

10-day lead-time.




Action Point 04/09 (17/09/09)

B End Shift Price

Global Crossing requested BTW share newprices with Industry prior to price

notification




Action Point 07/09 (17/09/09)

Central London Zone (CLZ) Exchange Review

CPs requested details of their circuits affected by

the review




Action Point 01/12 (03/12/09)

Efficient Use of Point of Handover (PoH) Equipment – Consultation Proposals

CPs to feedback by 26 February 2010




Action Point 02/12 (03/12/09)

Wholesale Customer Reporting (WCR) – My Page Linkage

Virgin Media requested confirmation that WCR would be available from My

Page




Action Point 03/12 (03/12/09)

Wholesale Customer Reporting (WCR) – Security

Global Crossing requested confirmation of

WCR security




Action Point 04/12 (03/12/09)

Wholesale Customer Reporting (WCR) – Shortfall between WCR &

Netview Plus

Global Crossing confirmation re accessing previously accessed

data from Netview Plus.




Action Point 05/12 (03/12/09)

Point of Handover (PoH) Failure

CPs requested confirmation on the process for reporting PoH ADMs




Action Point 06/12 (03/12/09)

Lead to Cash (L2C) – Validation Rules

Global Crossing requested clarification on whether the Lead to Cash (L2C) validation rules had changed as a result of the Right

First Time initiatives




Action Point 07/12 (03/12/09)

RPC to PPC Conversion

Virgin Media wanted clarification on whether it is possible to convert

one RPC circuit into two PPCs




Action Point 08/12 (03/12/09)

CELA (Central and East London Area) Discounts

Virgin Media requested CELA discount states discount applied to circuits only and not terminating

equipment.




Action Point 09/12 (03/12/09)

Contractual Delivery Date (CDD) – Movement of

Global Crossing enquired whether BTW intended matching

Openreach’s plan regarding the movement of CDD (Contractual

Delivery Dates)




Action Point 010/12 (03/12/09)

Serving Exchange Association – Croydon Exchanges

Global Crossing requested clarification regarding the rules on

the selection of Croydon Exchanges





Product Development Update



PPC Development Roadmap




Product In-Life Update

•QoS Reports

•Communications & Notifications

•Business Connectivity Market Review (BCMR)




QoS Reports



Partial Private Circuits – Provision Stats

30-Sep-09 31-Oct-09 30-Nov-09 31-Dec-09 31-Jan-10 28-Feb-10

Right First Time (PC L2C)


% Success 98.84 99.47 99.86 99.48 99.68 99.85

Successes 1,022 942 725 573 614 684

Volume 1,034 947 726 576 616 685

Failures 12 5 1 3 2 1

Late 0 2 0 1 0 0

Highband Products & Services

% Success 100 100 100 100 75 100

Successes 13 19 21 8 3 11

Volume 13 19 21 8 4 11

Failures 0 0 0 0 1 0

Late 0 0 0 0 0 0

Narrowband Products & Services

% Success 100 98.15 100 100 100 100

Successes 74 53 33 24 23 22

Volume 74 54 33 24 23 22

Failures 0 1 0 0 0 0

Late 0 0 0 0 0 0

Wideband Products & Services

% Success 98.73 99.54 99.85 99.45 99.83 99.85

Successes 935 870 671 541 588 651

Volume 947 874 672 544 589 652

Failures 12 4 1 3 1 1

Late 0 2 0 1 0 0



Partial Private Circuits – Provision– Early Life Failures (ELF)

30-Sep-

0931-Oct-

0930-Nov-

0931-Dec-

0931-Jan-10

28-Feb-10

Right First Time (PC L2C)


% Success 98.84 99.47 99.86 99.48 99.68 99.85

Volume 1,034 947 726 576 616 685

OTD ELFs 12 3 1 2 2 1

Late With ELFs 0 0 0 0 0 0

Late Without ELFs 0 2 0 1 0 0


% Success 100 100 100 100 75 100

Volume 13 19 21 8 4 11

OTD ELFs 0 0 0 0 1 0




% Success 100 98.15 100 100 100 100

Volume 74 54 33 24 23 22

OTD ELFs 0 1 0 0 0 0




% Success 98.73 99.54 99.85 99.45 99.83 99.85

Volume 947 874 672 544 589 652

OTD ELFs 12 2 1 2 1 1





Partial Private Circuits – Provision to Customer Required by Date (CRD)


Performance to CRD


% Success 67.99 64.73 59.15 60.65 62.3 68.51

Failures 331 334 297 229 233 216

Volume 1,034 947 727 582 618 686


% Success 84.62 52.63 38.1 44.44 50 18.18

Failures 2 9 13 5 2 9

Volume 13 19 21 9 4 11


% Success 62.16 51.85 51.52 72 52.17 72.73

Failures 28 26 16 7 11 6

Volume 74 54 33 25 23 22


% Success 68.22 65.79 60.18 60.4 62.77 69.22

Failures 301 299 268 217 220 201

Volume 947 874 673 548 591 653



Partial Private Circuits – Provision – Mean Time to Provide

30-Sep-0931-Oct-

0930-Nov-

0931-Dec-

0931-Jan-

1028-Feb-

10

Mean Time to Provide (PC L2C)


Average Days (Calendar) 57.03 56.18 56.11 46.36 51.73 55.48

Total Days Calendar) 58,965 53,204 40,733 26,706 31,865 38,005

Volume 1,034 947 726 576 616 685



Total Days Calendar) 1,015 2,253 2,009 813 550 1,423

Volume 13 19 21 8 4 11



Total Days Calendar) 10,031 5,065 3,756 1,841 2,040 788

Volume 74 54 33 24 23 22



Total Days Calendar) 47,919 45,886 34,968 24,052 29,275 35,794

Volume 947 874 672 544 589 652



Partial Private Circuits – Provision Stats - Chart

97

97.5

98

98.5

99

99.5

100

Sep-09 Oct-09 Nov-09 Dec-09 Jan-10 Feb-10

PPC Provisioning

Right First Time (PC L2C) Partial PrivateCircuits % Success

Right First Time (PC L2C) Highband Products& Services % Success

Right First Time (PC L2C) NarrowbandProducts & Services % Success

Right First Time (PC L2C) WidebandProducts & Services% Success



Partial Private Circuits – Repair Stats


Right First Time (PC T2R)


% Success 89.47 88.68 90.13 87.04 90.73 92.89

Successes 2,421 2,405 2,320 2,586 2,438 2,390

Volume 2,706 2,712 2,574 2,971 2,687 2,573

Failures 285 307 254 385 249 183

Late 172 174 145 275 153 103


% Success 91.53 78.95 97.92 94 95.65 93.48

Successes 54 45 47 47 44 43

Volume 59 57 48 50 46 46

Failures 5 12 1 3 2 3

Late 3 11 1 3 1 2


% Success 88.18 89.43 91.2 83.22 89.32 93.36

Successes 500 474 456 476 510 464

Volume 567 530 500 572 571 497

Failures 67 56 44 96 61 33

Late 35 28 26 74 38 23


% Success 89.76 88.75 89.68 87.82 91.01 92.76

Successes 1,867 1,886 1,817 2,063 1,884 1,883

Volume 2,080 2,125 2,026 2,349 2,070 2,030

Failures 213 239 209 286 186 147

Late 134 135 118 198 114 78



Partial Private Circuits – Repair – Repeat Faults

30-Sep-

0931-Oct-

0930-Nov-

0931-Dec-

0931-Jan-

1028-Feb-

10



Volume 2,706 2,712 2,574 2,971 2,687 2,573

OTR with Repeats 113 133 109 110 96 80

Late With Repeats 9 5 6 8 7 0

Late Without Repeats 163 169 139 267 146 103


Volume 59 57 48 50 46 46

OTR with Repeats 2 1 0 0 1 1




Volume 567 530 500 572 571 497





Volume 2,080 2,125 2,026 2,349 2,070 2,030






Partial Private Circuits – Mean Time to Repair – Including Intermittent Faults

30-Sep-09 31-Oct-0930-Nov-

0931-Dec-09 31-Jan-10 28-Feb-10



Average Repair Time (hh:mm) 04:22 04:52 04:11 04:31 04:20 02:56

Total Time (Days) 491 549 447 557 484 314

Volume 2,706 2,712 2,574 2,971 2,687 2,573



Total Time (Days) 6 9 6 3 12 3

Volume 59 57 48 50 46 46



Total Time (Days) 103 77 59 92 93 53

Volume 567 530 500 572 571 497



Total Time (Days) 382 463 382 462 379 257

Volume 2,080 2,125 2,026 2,349 2,070 2,030



Partial Private Circuits – Mean Time to Repair – Excluding Intermittent Faults

30-Sep-

0931-Oct-

0930-Nov-

0931-Dec-

0931-Jan-

1028-Feb-

10



Average Repair Time(hh:mm) 05:32 05:55 05:01 05:34 05:11 03:37

Total Time (Days) 482 534 438 542 473 305

Volume 2,095 2,168 2,098 2,340 2,191 2,030



Total Time (Days) 6 9 6 3 12 3

Volume 49 53 43 44 39 39



Total Time (Days) 102 75 59 91 91 52

Volume 462 446 433 489 489 420



Total Time (Days) 375 450 374 448 370 250

Volume 1,584 1,669 1,622 1,807 1,663 1,571



Partial Private Circuits –Repair Stats - Chart

50.00

55.00

60.00

65.00

70.00

75.00

80.00

85.00

90.00

95.00

100.00

Sep-09 Oct-09 Nov-09 Dec-09 Jan-10 Feb-10

PPC Repair Stats

Right First Time (PC T2R) Partial PrivateCircuits % Success

Right First Time (PC T2R) Highband Products& Services % Success

Right First Time (PC T2R) NarrowbandProducts & Services % Success

Right First Time (PC T2R) WidebandProducts & Services % Success



Communications: External Briefings

003/10 PPC Product Audit17/02/10

002/10 PPC Contract Amendment12/02/10

019/09 PPC Postcode to Serving Exchange File (PSEF)

23/12/09

018/09 Business Connectivity Market Review (BCMR) - Tier 1 Node Aggregation

23/12/09




Partial Private CircuitsPricing Notifications

•Prices Notified: 10 December 2009. Prices Effective: 10 March 2010

•ACCN 993 - Section B8, Part 8.01 (Partial Private Circuits - Point of Handover)

•ACCN 994 - Section B8, Part 8.02 (Partial Private Circuits - Circuit Connection Charges and Third Party Infrastructure)

•ACCN 995 - Section B8, Part 8.03 (Partial Private Circuits - Circuit Rental Charges)



BCMR Node Aggregation Update

•Circuits existing at 8 December 2008 and provided by 31st March 2009 – Inventory changed to enable forward billing Majority were completed by 1st September 2009 with the remainder are currently being worked on.

•Retrospective billing adjustment being worked on and will be socialised with customers on an individual basis by their billing Financial Customer Managers (FCM).





A.O.B

.



Forum Review

Next Meeting Scheduled

3 June 2010

Venue: TBC


PPC Industry Forum 04 March 2010

Documents

Transcript of PPC Industry Forum 04 March 2010