Web 2 Point Ohhhhh!: Moving from Core Competencies to Technology Training to Infinity (and Beyond!)

Beth DuttlingerLillie M. Evans Library District

Today

1. Core/Tech Competencies

2. Technologies to Streamline Library Tasks

3. Tech Training Resources

Core Competencies: What, Why and How

Definition

Core competencies identify the knowledge & skills needed by library employees to provide superior services.

Can be broad to identify key aspectsCan be more specific to positions

Broad

http://www.olc.org/CoreCompetencies.asp

Specific

Core Competencies April 2009

What's the big deal?

OrientationContinuing EdJob DescriptionsRecruitmentInterviewing Performance Evaluations

Other Comments about CCs

Blueprint ToolCommonalitiesBuilding Block for Learning

Organizations Staff as an AssetDefined Standards of Excellence

The Four Employee QuestionsWhat am I supposed to do?How am I supposed to do it?How am I doing?What else can I do?

WIIFM and WIIFML

Microview Macroview

Orientation

StandardizeChecklist

CE

Periodic reviewStaff input

http://corecompetencies.wikispaces.com/

Job description

Identify tasks necessaryAbilities needed

Recruitment

Write adsDefine and articulate skill sets for

search team

Interviewing

Can assist hiring supervisors and search committees to determine which candidates meet or show potential to develop a particular competency.

Question examples

General-Customer Service

As a library assistant, how do you ensure that you are providing good service?

Computer/Technology

Describe a time you solved a problem using technology.

Information Literacy/ReferenceGive an example of a time you weren’t sure what a patron wanted. How did you handle the situation?

Integrated Library System

Have you ever had to orient another employee on the library’s circulation system? How did you do it or how would you go about doing it?

Evaluations

Document special achievementsSet realistic goalsImprove performance

How to adapt1. Develop an understanding of core

competencies.2. Review the mission/goals & strategic

plan.3. Develop a list of potential core

competencies.4. Identify relationships and cluster

related skills together.5. Work with director & staff to incorporate at

your library.6. Review periodically and consider

options for improvement.

Resources

delicious.com/thelibrarian/core_competencies

Ohio Public Library Core Competencies

WebJunction - Library Staff Competency Collection

technologytrainingwheels.pbworks.com / 23 Things and Core Competencies

PLCMC core competencies wiki

delicious.com/thelibrarian/core_competencies

Ohio Public Library Core Competencies

WebJunction - Library Staff Competency Collection

technologytrainingwheels.pbworks.com / 23 Things and Core Competencies

PLCMC core competencies wiki

Review questions

Small Group Work

Divide by department

Review each category of CC handout:1. What competencies you would delete (or move to Core II)?2. What competencies would you revise?3. What competencies would you add?

Reassemble and discuss