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Unification & Simplification Through:• Cooperation• Innovation• Opportunity
How IT Contributes to Business by leveraging Solution Architecture
Association of Enterprise ArchitecturesExcellence, Trust, Collaboration and Commitment” – CTOC
Daud Santosa
Chief Technology OfficerDepartment of the Interior
Washington DC, April 12, 2006
2
AgendaBackground and Business Strategy
– Common Challenges
– DOI Business Strategy
IT contributes to Business Strategy
– DOI Enterprise Initiatives
– Example of developing Solution Architecture to solve Business Problem.
CTO Council and Service Oriented Integration Center of Excellence vision
Questions and Answers
3
Background and Business Strategy
4
Quote for today – Using Time
Discover your uniqueness; then discipline yourself to develop it.” – Jim Sundberg
“Behind an able man there are always other able men.” – Chinese Proverb
“It is not enough to be busy. The question is: What are we busy about?” – Henry David Thoreau
“Watch your thoughts; they become your words. Watch your words; they become your actions. Watch your actions; they become your habits. Watch your habits; they become your character. Watch your character for it will become your destiny. – Frank Outlaw
5
What are the Characteristics of theOn-Demand Government?
Government Challenges
Changing Expectation of Citizens, Threat, Partner
(Other Federal Government),
Catastrophe
Responsive
Collaboration across geographies (globally,
governments and partners, managing
skills shortages)
Focused
“Responsive in real-time
“Focus on what’s core and differentiating”
Sustained budget & resource pressures
Variable
“Using variable cost structures”
Balancing demands of Security, Safety
and PrivacyResilient
“Resilient around the world, around the clock”
Able to sense and response in real time to the changing needs of citizens, partners, employees, and other governments
Concentrating on core competencies – and using strategic bureaus partners to manage needs outside of these competencies
Employing variable cost structure to operate at high levels of productivity
Able to handle changes in political, economic, and physical environment and manage consistent availability, security and privacy – around the world, around the clock
Characteristics of an On Demand Enterprise
Description
6
What are the common challenges (1)?
What problems are we trying to solve for both Business and IT perspective?
What business values are we proposing to both IT and Business executives?
How do we start building the future infrastructure to support the current and future on-Demand Government mission?
7
How do we scope the Business Requirements to leverage new technologies within the proper budget and resources?
How do we start leveraging the concept of reuse to reduce the risk for complex projects?
How do we overcome the culture barrier and educate the IT staff to adopt the new way of implementing IT in the future?
What are the common challenges (2)?
8
Extend the breadth and depth of relationship
among DOI communities
To promote information sharing and collaboration among DOI Communities,
Business partners, other Federal Governments, State and Local
DOI Business Strategy
Reduce delivery channel costs and minimize transaction barriers.
To move customers and transaction away from high manual to electronic channels such as Web, PDA, e tc.
Consistency of DOI branding including our business partners and
bureaus
To emphasize the easy access to information or subscription
Create customer satisfaction and protect
privacy
To create happier customers -- usually done in the area of Customer Support and
Services
To protect the privacy of our Customers, and Data.
9
FEA BRM Mgmt of ResourcesFEA BRM Service to Citizens: Law Enforcement
FEA BRM Mode of Delivery: Knowledge Creation and Mgmt
FEA BRM Mode of Delivery: Direct Service to Citizens
FEA BRM Support Services:
External Customer Service Law Enforcement Protection Manage DOI Resources
Control & Oversight
Planning & Resource Allocation
Policy & Regulation Development
Legislative Relations
Public Information Management
Systems Cost CriticalityCustomer Relationship Management
Filing/Register
Privacy Protection
Order Fulfillment
Licensing
Service Outreach
Correspondence
Service Directory
Customer Outreach
Contact Mgmt• Registration & ID Mgmt • Personalization
Call Center
1
8
2
3
8
H
H
L
L
L
H
H
L
L
H
Product Development
Information Dissemination
Product Dissemination
Records Accessibility & Protection
Public Records Retrieval
Product and Service Ideation
Public Search
Publishing
Training
Hot Components
Computer Aided Dispatched
Jail/Detention Management
Crime Pattern and Predictive Analysis Services
Track Evident and Management Services
Incident and LE Services
Records Retention
Search and Rescue
Emergency Management Services
Analytic Reporting
Monitoring & Evaluation
Case Management Services
Field Interview Services
2
14
1
H
L
M
Mobile Services
Human Resources Mgmt.
HR Benefits & Comp. Admin
HR Acquisition & Dev.
Employee Relations
Financial Mgmt
Fee & Payment Processing
Accounting
Collections
Administrative Mgmt.
Facilities & Equipment MgmtServices Acquisition
Information Resources Mgmt
IT Services
L
10
IT contributes to Business Strategy
11
Financial Business Management System (DOI)
OCS Connect (MMS)
Incident Management And Reporting System (DOI/NPS)
Geospatial One Stop (DOI/USGS)
HSPD-12
Enterprise DOI Initiatives
Enterprise Service Network
– Law Enforcement Network
Active Directory & Messaging (External, Trust and non Trust) Services
PKI (Cybertrust) Services
Identity Management Services
Reduce Sign On (External, Internal) Services
Enterprise DOI Portal (OST Portal, HR Portal, OS Portal, USGS Portal, OCIO Portal, IMARS Portal)
Enterprise Business Application Projects
Enterprise Infrastructure Projects
12
IT: Self-Expression or Science? Unify & Simplify!Example from DOI TRM (Subset) - Current
DOS 6.22 Windows NT 3.1,95, 98,4.0 ,2000, XPNetware 4-6,
OS/2 3.1Sun Solaris 2.6,
Sun Solaris 7.0, AIX, LINUX
Corel Paradox,DBASE 5,4,3FileMaker Pro 4.0,FileMaker Pro 5.0,Foxpro
ArcSDE,Informix 7.30uc5,Informix 7.23 uc1,Informix 7.12 uc1,Informix 9.2.1
OracleDB2 8.1,Lotus Approach 97B,Lotus Approach 9,Lotus Approach 3.02,
Access 95,97,Access 2000,2002,SQL Server 6.5 sp4,SQL Server 6.5,7,My SQL 4.01,My SQL 3.2.3.4.9
Databases
Knowledge Management
PresentationUser Interface
Operating System
Web Content Management
Portal
Web Server
Web Application Server
Clear Forest Convera Documentum FileNetIBM Lotus workplace
Net Perceptions
Entrieve
Bea Web Logic, Brio Ondemand Svr,CITRIX, Cold Fusion
Domino, ESRI App. Sver,JAM, JBOSS
Oracle App Sever,SigmaPlot,Sybase EA Server,Tomcat 4.1.29, 5.0.14
Tuxedo Lite,IBM Websphere 2.02IBM Websphere 3.5,IONA 3.01
Apache 2.0.4.8,Apache 1.3.2.3
Sun OneWeb Server6.1
Lotus Domino
MS IIS6.0
OracleWeb
Server
Netscape CommerceServer1.12
Zope, Extensis, NextPage, BroadVision,
Documentum, FileNet, IBM Lotus Workplace,Interwoven,
IBM HTTPServer
Microsoft, Open Market, Percussion Software, Stellent, Vignette
Clever Path(CA)
Broadvision Plumtree ViadorSun One
Portal EPICENTRIC
WebpherePortal
Oracle SAP Tibco Backweb
VB, VBA, Windows GUI
HTML, XHTML, DHTML,XHTMLMP, VXML JSP, ASP VB
13
Gartner Research
“They found that simply developing an EA doesn’t generate benefits. CIOs need to apply EA in four aspects of their work to realize business value: – aligning IT with the business strategy,
– communicating IT’s vision and value,
– guiding IT investment and design decisions, and
– changing business and IS behaviors.”Mark McDonald
Group Vice Presidend & Head of Research
14
Enterprise Architecture and Solution Architecture linkage
Enterprise architecture
Solution architectureFunctional aspects
Operational aspects
"Operational Instantiation of the EA"P
roje
ct
Fo
cu
sE
nte
rpri
se
wid
e F
ocu
s
Design and Delivery
Planning
Strategy
Business Opportunity
Business Operating Environment and IT Infrastructure
Business Strategy
Information Technology
Strategy
Technology Availability
Enterprise Architecture
Business Architecture
- Processes- Information- People- Locations
- Applications- Data- Technology
IT Architecture
IT Solutions
Transformation Plan Inte
rati
ve
Source: IBM
The Solution Architecture is the end-to-end architecture for a given project or IT initiatives. It includes the functional, non-functional and Operational aspect of the architecture.
15
The IEA identifies six primary constituent architectures
Solution Architecture
Security Architecture
Business Architecture
Data Architecture
Application Architecture
Technology Architecture
Sec
uri
ty A
rch
itect
ure
Security A
rchitecture
Solution A
rchitectureSol
utio
n A
rchi
tect
ure
16
What are the Solution Architecture consists of:
Solution Objectives and Scope
High Level Business Requirement
Solution Overview Diagram
Use Case Model (Diagram and Text)
Non-functional Requirements
Component Model
Deployment / Operational Model
Architectural Decisions
17
Solutions Architecture Example: Using the Patterns for e-business, we identify the appropriate architecture patterns required for the solution.
Provide seamlessaccess to services
provided bymultiple
application
Provide users direct access toAutomated DOI business services
Aggregate information frommultiple individual applications
Integration with Bureaus,Other Business Partners
processes
Integratemultiple
DOI legacyapplications
Self-Service
Collaboration
Information Aggregation
Extended Enterprise
Acc
ess
Inte
grat
ion
App
licat
ion
Inte
grat
ion
Allow users to (indirectly) communicatewith each other (e.g. an email notifying
someone of change in application status)
17
18
Patterns for e-business in the Development Life Cycle
Design Patterns
Analysis Patterns
Architectural Patterns
Reference Architectures
Smallfeatures
Very Largefeatures
Mediumfeatures
Largefeatures
Life Cycle TimelineEarly
(conceptual)Late
(physical)
Choose Usedecision made decision applied
Choose Usedecision made decision applied
Choose Usedecision made decision applied
Choose Usedecision made decision applied
Frameworks (Physical)
System
s, Subsystem
s
Classes or objects
Classes,
Components
data structures
Choose Usedecision made decision applied
Business Patterns
Integration Patterns
Application Patterns
Runtime Patterns
Guidelines
Patterns fore-business
...
...
19
FBMS High Level Business Services
Messaging & CollaborationServices
Document & Record Management Services
Internet/Intranet Browser
Users Access &Delivery Channels
Business Services Component Resources
Authentication and Authorization Services
Administration ServicesPervasive/Wireless Devices
Directory Services
SAP/R3 DB
SystemMonitoring
Customer RelationshipManagement
ExternalEnterprise
Systems
InternalEnterprise
Systems
Reporting Services
DOI Staff
Bank of America, Business Partners, Others
Core Financial Services
Acquisition Services
Budget Formulation Services
Laptop
Bureaus/ Other Agency
Enterprise Management Information Services
Customer Relationship Management Services
Financial Assistance Services
Inquiry & Update Services
Personal Property, Real PropertyFleet Management Services
Permanent Change of Station Services
20
Solution Overview Diagram: Identify Application Pattern and Service Reference Model
Enterprise Business
IntegrationIn
tern
et
CustomerNotification
Catalog/Product
Selection
FBMSPortal
DO
I ES
N
DOIUsert
ExternalUsers
Inte
rnet
Legacy DOI Systems
(Non-FBMS)
Financial Assistance
Core FInancials
Personal Property
Fleet Mgmt
RealProperty
ExecutiveManagementInformation
Document/Records
Management
Bank of America
eTravel
GSA FedStip Catalog
Treasury
Grants.gov
Misc External Systems
Extended Enterprise
Self Service
Information Aggregation
Collaboration
Acquisistions
Budget Formulation
Access Integration
Application Integration
Access Integration: SSO & Personalized Delivery
Access Integration: Extended SSO & Personalized Delivery
Application Integration: Managed Process
Managed CollaborationPopulation Multi-Step
Access Integration: Extended SSO & Personalized Delivery
Digital Asset Services:: Document Mgmt, Records Mgmt, Archiving, Content Mgmt, Knowledge Mgmt
Process Automation Services:: Tracking & Workflow, Routing & Scheduling
Back Office Services:: Integration, Asset-Materials Mgmt, Data Mgmt, Development & Integration, Financial Mgmt,
Customer Services:: Customer Initiated Assistance, Self Service, Customer Preferences
Business & Analytical Services:: Business Intelegence, Reporting,
Support Services:: Communications, Forms Mgmt, Search, Security mgmt, Systems Mgmt
Business Mgmt Services:: Investment Mgmt Services, Mgmt of Processes,
ExternalUsers
21
IMARS High Level of Business Services
GIS Services
Messaging & CollaborationServices
Crime Pattern & PredictiveAnalysis Services
Record Management Services
Internet/Intranet Browser
Users Access &Delivery Channels
Business Services Component Resources
Authentication and Authorization Services
Inquiry & Update Services
Administration Services
Pervasive/Wireless Devices
Directory Services
IMARS Applications
SystemMonitoring
Customer RelationshipManagement
ExternalEnterprise
Systems
InternalEnterprise
Systems
Case Management Services
DOI Staff
Crime Analysis, Law Enforcement, Others
Incident Services
Reporting Services
Safety Management information Services (SMIS)
Emergency ManagementServices
Laptop
Business/ Agency Partner
Field Interview Services
Track Evident and Property Services
Customer Relationship Management Services
22
Solution Overview Diagram: Identify Service Reference Model
Extended Enterprise
Self Service
Information AggregationCollaboration
GIS Services
Enterprise Integration
Hub
ConsolidatedImars View
IMARS Users
INTRANET
INTERNET
Crime AnalysisUsers
Crime Pattern &Predictive
Analysis Services
Messaging &Collaboration
NIBRS
Central ViolationBureau (CVB)
Watch Office(DHS)
Other Agencies
Case Management
Services
Other Users
Application::DecompositionTier
AccessIntegration::RoleBasedPersonalization
Back Office Services::Integration
Customer Services::Customer Initiated Assistance::Self Service
Back Office Services::Integration
Customer Services::Customer Initiated Assistance::Self Service
Record Management
Services
Field Interview Services
Emergency Management
Services
Track Evident and Property
Services
SecurityServices
CRMServices
Inquire & Update Services
Authentication & Authorization
Services
AdministrationServices
Incident & LE Services
Support Services::Security Management, Collaboration, Search, System Management
Digital Asset Services::Document Management, Record Management
Process Automation Services::Tracking & Workflow,
Routing & Scheduling
23
Run Time Application Decomposition Pattern
24
DOI Target of Self Service Enterprise Logical Solution Architecture for Small to Enterprise Application
Fir
ew
all
Collaboration Database
Knowledge Management
Browser Client
Database Servers
Collaboration(EMS)
Client tier Middle tier Database tier
System management
Ext
ern
al F
irew
all
Inte
rnal F
irew
all
PublicInternet
Business Partner/Vendors
LOAD
BALANCED
Load distributionand proxy caching
HTTP Server
HTTP Server
Web ApplicationServer
Business Services
Data abstraction layer
Security
Messaging
Java P
roxy
JM
SJD
BC
Static Content
Instance Messaging
Team Room
Messaging, Transformation
& Router
Workflow
Personalization Data
Collaboration Database
Workflow Database
ApplicationDatabase
Web Application Server
Content Management
VPN
Integ
ration
Serve
rLegacy DB
Document Mangaement
DB
DOI DB
TCP/IP
HTTP Server
HTTP Server
LOAD
BALANCED
GIS DB
...
SOAP
XMLHTTP
Intranet(DOINET)
Intranet
HTTPS
Web Application Server
Privacy Services
Ad
apte
rA
dapte
r
PKI Services
Credential Services
Crypto ServicesDirectory Services
PKI Certificate Services
Management
Integration Gateway
Email Document Management
Record Management
IDSCrypto
EACS
Search and IndexingSearch and
Indexing
Advanced Spatial Data Server
Advanced Spatial Data Server
Content Management
DB
……..
Business Intelligent
Others DB
CRM DB
Record Management
……...Web Portal
Server
Denve
rR
est
on
Men
lo P
ark
Sio
ux
Falls
Ala
ska
Integration Gateway
Integration Gateway
Integration Gateway
Secure Proxy Server
Secure Proxy Server
Security Services
Authorization Service
Authentication Service
Enterprise Directory
Identity MgmtService
25
Choose the best technology from TRM (example) to support the Enterprise Solution (Product Mapping)
EMC NetApp IBM Shark
Dell Server and Blade Servers IBM X Series and Blade Servers
Unix (AIX, SUN) Win XP, Windows 2003 Linux (Red Hat) Mac 10.x
IDP: Tipping Point , IDS: Lancope (anomaly based)NFR (signature based), Sourcefire (signature based)
Firewall: Netscreens
Desktop: Symantec Desktop Security
Oracle 9.x.x and 10g..x.x MS SQL Server IBM DB2Databases
Websphere Business Intergration SAP XI Tibco
IBM Record Management Filenet SAP DocumentumDoc. & Record
Management
WebsphereApplication
Server
Oracle Application
Server
SAPNetweaver
BEA-WebLogic
IIS
J2EE .NET
JBoss Tomcat
Open SourceWeb Application Server
Apache x (IBM, Sun, Red HatLinux).
MS IIS
Microsoft (Workgroup)
IBM Content Management
SAP Content Management
DocumentumContent
Management
SAP Portal Oracle Portal, PlumtreeMS SharePoint Portal (workgroup)Vertical Portal
Websphere Portal
MS Active DirectorySSO: Siteminder and Tivoli Access Manager
PKI: CybertrustSecurity
Operating System
Presentation
Web Server
Microsoft Explore
Horizontal Portal
Servers
Storage
ESB/EAI/Broker
Network Security
26
Business Value PropositionTo identify the complexities and risks during the early stage of the planning
To provide the Solution framework in the RFP in order to provide guidance of “how” the vendors should provide response with the right information in the proposal.
To identify the operational aspects of the solutions including Data Center, Infrastructures (Network, Security, Hard wares and soft wares, etc), Helpdesk, etc.
To identify the pro and con of outsourcing vs. in-house.
To identify the skill sets that required to implement the systems including resources, training, and so forth
To estimate the cost of the overall projects, Integrated project plan and choose the right Solution and its vendors.
27
CTO Council and Service Oriented
Integration Center of Excellence Vision
28
Overview of the Vision of Service Orientation Integration (SOI) Center of Excellence
Service Oriented Integration Center of Excellence
Enterprise DOI Technology Services
ITMC and IRB Sr. Management Sponsorship
Enterprise Infrastructure
ESN DMZWeb
ServersApplication
ServersMessaging
IntegrationServers
Portal Servers
Wireless Satellite
StoragesDatabase Servers
ADCollaboration
ServersDocument
Management serversContent Management
serversOthers
Chief Technology Officer Council
Technical Leadership Delivery CapabilityCommunity and Communications
Delivery Excellence
Business Service ComponentPaymentServices
PayrollServices
License Services
EmployeeServices
Technology Reference Architecture , Solution Architecture and Reusable Asset Management Library
Oracle CoE
USGS
Websphere CoETBD
Apple CoE
USGS
SOA CoE
NBC/OCIO
Storage CoE
USGS
Wireless CoETBD
PKI & Access Control CoENBC/OCIO
SAP CoE
NBC
Microsoft CoETBD
Other Technology
CoE
29
The DOI SOI CoE focus in four major areas
Delivery Capability• Develop & manage skill sets and roadmaps• Provide proactive mentoring• Assist CoE in implementing proof of concept with the new technologies
Delivery Excellence• Leverage senior skills• Assist troubled projects• Conduct Solution and design reviews• Provide method expertise• Business value Analysis
Community Building and Communications
• Facilitate teaming• Build and maintain a website for sharing and communication• Establish a direct channel for technology transfer from CoE to OCIO• Establish Collaboration to Bureaus and Business Partner to promote asset Reuse
Thought Leadership and Knowledge
• Adopt patterns & framework• Define and maintain DOI Enterprise Solution Architecture Framework• Survey external sources such as Gartner Research or others, Redbooks, White Paper, and Best Practices• Develop DOI Reference Architecture• Adopt Emerging Technology/R&D
30
My Information:
Daud Santosa
Chief Technology Officer
Department of the Interior
Office: 202-208-5064
Cell: 202-320-6791