POWERING YOUR CONVERSATIONAL AGENTS CHATBOTS · 2020-01-20 · CHATBOT PLATFORM Oswald can easily...
Transcript of POWERING YOUR CONVERSATIONAL AGENTS CHATBOTS · 2020-01-20 · CHATBOT PLATFORM Oswald can easily...
C H AT B O T SP O W E R I N G Y O U R C O N V E R S A T I O N A L A G E N T S
OSWALDA RAFTWORKVENTURE
WHAT IS OSWALD
Oswald’s architecture can be fully
deployed on your premises and is
compatible with all cloud providers.
CLOUD OR ON-PREMISES
Oswald supports multiple languages
like English, Dutch, French, German
and more…
MULTILANGUAGE SUPPORT
Comparable functionalites like IBM
Watson Conversation, Google
Dialogflow, Microsoft Luis…
CHATBOT PLATFORM
Oswald can easily be integrated into
other systems, like chat interfaces and
data sources.
INTEGRATION
Oswald has a beautiful web-based GUI,
but technical people can also code in
Oswald.
BUILT FOR BUSINESS AND IT
Oswald keeps track of the context of
the conversation and uses this in its
choice of responses.
CONTEXT
Oswald is a platform to develop, train, test and deploy chatbots. Oswald has many features and functionalities like advanced machine learning, visual scenario’s, human takeover, context management and easy integrations with front- and backend systems. Oswald is a platform built for both business and IT.
WHAT IS OSWALDOSWALD
Techniques like search algorithms and
fuzzy matching are used to exrtract
both system entities and custom
entities from the input sentence.
NATURAL LANGUAGE PROCESSING
ENTITIES
Oswald uses state-of-the-art machine
learning tools to detect the intent of
the user based on example utterances.
MACHINE LEARNING
INTENTS
[ What | is | the | weather | like | in | Rome | tomorrow? ]
DATE/TIMECITY
WEATHERINFO
ARTIFICIAL INTELLIGENCEOSWALD
Train the AI of Oswald using intents and entities. No
need to understand complex algorithms, just give it
examples and the AI will do its job.
I N T E N T S & E N T I T I E S
FEATURESOSWALD
Design conversation flows in the visual scenario
builder. You can really build and see conversational
flows. No more complex interfaces, writing code or
reading documentation.
V I S U A L S C E N A R I O B U I L D E R
FEATURESOSWALD
Build complex integrations with different APIs and
other data sources through the intelligent code
editor. The code is executed as part of the
conversation in Oswald. No need for middleware or
cloud functions!
C O D E E D I T O R
FEATURESOSWALD
Did something go wrong in the conversation? No
problem! Let one of your customer agents take over.
When the customer is helped, the bot can continue
the conversation. Want to integrate your own
customer support service? Contact us!
H U M A N T A K E O V E R
FEATURESOSWALD
Oswald features very extensive, non-technical
debugging and testing tools. Look in the bot brain
to see what your bot is thinking and save
conversations as a test case!
D E B U G G I N G & T E S T I N G
FEATURESOSWALD
KINEPOLISOSWALD
T h e K i n e p o l i s d i g i t a l a s s i s t a n t .
A S K K I N E P O L I S R E L A T E D Q U E S T I O N S
A V A I L A B L E O N F A C E B O O K M E S S E N G E R
K N O W S O V E R 7 0 . 0 0 0 M O V I E S
DOCCY by DoccleOSWALD
A f i r s t - l i n e s u p p o r t c h a t b o t f o r D o c c l e , a d o c u m e n t m a n a g e m e n t s y s t e m
F I R S T - L I N E S U P P O R T C H A T B O T
C H A T B O T U N D E R S T A N D S N L & F R
A V A I L A B L E O N D O C C L E . B E
PARTENA ZIEKENFONDSOSWALD
A c h a t b o t t h a t a c t s a s f i r s t - l i n e s u p p o r t f o r P a r t e n a c u s t o m e r s
F I R S T - L I N E S U P P O R T C H A T B O T
C H A T B O T U N D E R S T A N D S N L
H U M A N I N T E R V E N T I O N : < 2 0 %
https://cronos-public-services.be/chatbot-mijnpartena-dekt-80-van-de-klantenvragen-af/
FEDNOTOSWALD
A v i r t u a l a s s i s t a n t t h a t p r o v i d e s i n f o r m a t i o n r e g a r d i n g m a r r i a g e s
A N S W E R S Q U E S T I O N S A R O U N D M A R R I A G E
C H A T B O T U N D E R S T A N D S N L & F R
A V A I L A B L E O N N O T A R I S . B E
FEDNOTOSWALD
A v i r t u a l a s s i s t a n t t h a t p r o v i d e s i n f o r m a t i o n r e g a r d i n g c o m p a n y
l a w s
A N S W E R S Q U E S T I O N S A R O U N D C O M P A N Y L A W S
C H A T B O T U N D E R S T A N D S N L & F R
A V A I L A B L E O N N O T A R I S . B E
THANK YOU!
Let’s stay in touch! We can meet you in one of our offices
in Leuven, Amsterdam & London or we can come to you.
Nothing beats a coffee and an interesting conversation ;-)
GASTON GEENSLAAN 11 B43001 LEUVEN, BELGIUM
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