Powering the digital marketplace

Communications Service Providers (CSPs) are going through an in-depth change. Leveraging on their strategic assets, such as strong brands, distribution channels, voice and data networks, and existing customer relationships, service providers are now repositioning themselves to compete against Internet players and ecosystems dominated by mobile device manufacturers.

Vision Our vision is an online world where digital marketplaces offer personalised bundles of aggregated content, products, and services.

MissionOur mission is to help communications service providers to transform their business towards a marketplace of digital services.

ValuesTecnotree’s company values are at the heart of everything we do. We pride ourselves on our values and apply them to all communication and interaction with our stakeholders, be them customers, investors, employees, media, or local authorities.

Think and act agileWe always seek to be fast and flexible, and to do what it takes to delight and thrill our stakeholders. Also, we promise to take action bravely and swiftly, even in challenging situations. And we always do our best to be creative in finding solutions to roadblocks.

Innovate to winWe are committed to ambitiously challenge ourselves, and recognised market leaders too. We have the passion to explore new avenues by continuously designing and launching new products, solutions and services that create market pull.

Deliver on promisesIn our day-to-day business, the customer always comes first. We take pride in quality and timeliness, and we never give up.

Share and careWe treat our own staff, customers and all people with respect and integrity. We strive towards a flat and self-regulating organisation that grows wiser together.

A multi-billion dollar market is on the rise. Are you ready for the growth of new digital services?A massive growth opportunity is upon us, in the form of a rapidly evolving digital services marketplace. And for communications service providers to stay relevant and profitable, while transitioning to the role of Digital Lifestyle Solutions Providers, they need to be prepared to leverage this opportunity. Right now.

But what are the avenues to succeeding in this marketplace? According to Booz & Company, for telecom operators, digital portfolios can comprise six service segments including Machine to Machine (M2M), Applications and Content, Solutions Development, Cloud Computing, Systems Integration and Managed Services. The consulting firm believes that these segments are conduits to a digital services market that is growing annually at a quickly accelerating pace. Interestingly, from competing against each other, CSPs are now also competing against Digital Service Providers (DSPs).

A market trends report published by Gartner in 2014, estimates that the revenue from digital services will be at an average of 6% of the total revenue of year 2013.

Tecnotree has implemented a total of 162 software deployments

across 87 customers

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Innovation is the keyTo transition to a progressive digital service provider, an emphatic focus on innovation is crucial. To accelerate this transition, CSPs need to uncover the business value that they can derive from each link in the digital marketplace chain. Partnering with CSPs with the expertise, insight and products that can deliver on their vision for their digital transformation to drive their business, is key.

Partnering will be crucial to leverage on the expertise, insight and products that CSPs possess to realise their vision of digital transformation.

Our vision empowers you to progressTecnotree is a global provider of telecom IT solutions for the management of products, customers and revenue, and as such, we believe in an online world where digital marketplaces offer personalised bundles of aggregated voice and data content, products and services.

But why consider us to guide you to digitisation success? Because we understand in great depth your opportunities as a service provider, and our products and solutions have been developed specifically with these opportunities in mind. Tecnotree is a publicly traded company, with over 1000 telecom experts, more than 100 service providers across 70 countries who have put their faith in us, and that number is growing.

UNIFIED PRODUCTCATALOGUEShelves and

product lifecyclemanagement

UNIFIEDPRODUCT

CATALOGUETailored bundles

TECNOTREEDIGITAL

SUPERMARKET ENABLERS

ORDERMANAGEMENT

Fulfilment

CONVERGENTCHARGING

AND BILLINGCheck-out

CONVERGENTCHARGING

Subscriptions

CONVERGENTCHARGING

Real-time offers

ActionableAnalytics

CUSTOMER LIFECYCLEMANAGEMENT

Customer management

Tecnotree Agility™ Suite – empowering CSPs to take advantage of digital opportunities Innovation is at the heart of the digital services marketplace. The realisation of the digital marketplace is constantly being shaped by changing consumption patterns, enhancing real-time customer experiences and monetisation of new business models. This abundance of new opportunities and potential to deliver new revenue streams has spurred many service providers to re-assess their business strategies and evaluate new ways to transform their business support systems to drive growth.

Tecnotree Agility™ Suite can empower and propel your digitisation initiatives towards success. As an ecosystem enabler for digital services, we use a fine-tuned approach to fit your specific objectives via a comprehensive suite of products and solutions that reside in a convergent architecture that supports all stages of the value chain. From service creation and offer bundling to monetisation and end-to-end customer lifecycle management, we have you covered. Importantly, the way it’s designed means that you can use a market-ready approach or deploy suite components in phases as standalone products.

Monetisation BSS Express – Achieve your business goals and reduce time to monetisation

BSS Express is a complete pre-integrated BSS stack to manage your customer base and support your commercial change by enabling quick execution of new offers, services and multiplay products. BSS Express delivers the fundamental building blocks of a real-time charging, billing and customer management system. BSS Express significantly reduces time to market by empowering your business users to find the right real-time monetisation models and adapt to changing customer demands for your market through configuration alone. It comes with out-of-the-box common customer facing and monetisation scenarios for new services that can be reconfigured without the need for customisation.

Convergent Charging – Monetise your services and capture revenue every second

With Convergent Charging, you can manage subscriber balances and credit limits, and introduce innovative tariffs, promotions and discounts in minutes. Versatile and highly configurable, it is a single charging solution for all your needs and lets your customers flexibly manage their communication costs while accessing a wide portfolio of services. Your customers will be offered more control and choice with usage alerts and opportunities to respond to offers and purchase services based on context and their consumption habits.

In the digital marketplace, it allows you to charge for multiple digital goods and services in real time, increase market reach, provide new revenue streams and deliver revenue generating customer interactions.

Convergent Billing – Invoice all your services in one bill

Through a single platform, and with easy integration into financial and ERP systems, Convergent Billing efficiently manages the entire subscriber lifecycle, including your prepaid, postpaid and hybrid customers. It facilitates revenue generation by supporting bundle management, service and account management, rating and billing, collection and debt management. Your entire service mix is managed, and it charges any services independent of contract type, while delivering one bill for all services. Utilising Convergent Billing, CSPs can deliver a unique billing experience, customer personalisation and differentiated multiplay offers.

Wholesale Billing – Extract value from traffic across your network and partner services

A quick-to-install and easy-to-use solution, Wholesale Billing manages the operational and billing complexity of an evolving wholesale environment with its complex partner relationships, each with its own processes and systems, varied pricing structures, network, third party network, and non-network based offerings. Wholesale Billing solution delivers the scalability, accuracy and cost-efficiency to support multiple services, relationships, inter-operator and non-network based business models to grow wholesale revenue. The solution helps in the management of the complete lifecycle of a partner, right from partner sign-up, agreement management, rating, billing & invoicing, to settlement & reconciliation, revenue sharing, and reporting.

Our billing platform helps CSPs generate 6 million invoices per year

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“Tecnotree prepaid solutions support a total of 70 million mobile subscribers

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Lifecycle Management

Customer Lifecycle Management – Improve your customer satisfaction and business profitability

Exclusively created for the telecom industry, Customer Lifecycle Management is a cost-effective solution with a 360° customer view, designed to improve operational efficiency. Manage existing accounts and new opportunities with ease, create holistic marketing programs, and improve your sales effectiveness. Customer Lifecycle Management also supports handling of complex dealer, reseller and point-of-sale operations, and provides actionable insights to deliver an enhanced customer experience.

Tecnotree Agility™ Customer Lifecycle Management

COMMON APPLICATION PLATFORM

ADJUNCTCOMPONENTS

ProjectManagement

BudgetManagement

Incentive andCompensation

Legal &Regulatory

JeopardyManagement

KnowledgeManagement

WorkforceManagement

CLMMarketing &Campaigns

Loyalty &Retention

SalesMgmt

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Tecnotree Customer Lifecycle Management (CLM)

Value-Added ServicesReachability Express – Maximise the reach of your socially connected customers

Reachability Express is a highly cost-effective solution that offers targeted notification services via standard notification channels (text messages, email etc.) and a flexible Social Media API that can be used to meet local and regional requirements, such as integration with WeChat, Line, GoogleChat or RCSe.

Call Completion – Secure your revenue with a modern reachability and call completion offering

Call Completion hosts all your reachability and messaging services, generating revenue even when your customers have their mobiles turned off. Including Missed Call Notification (MCN) and Notify Me services, as well as a permanent voicemail box that also receives fax and video messages, Call Completion combines all services within one system, bringing you significant savings in operational and maintenance costs.

Offer CreationCommerce Engine – Scale and accelerate your partner business with real-time bundled services

Commerce Engine provides service management and service assurance for real-time bundled services. It allows you to manage subscriptions, control delivery by applying rules and policies to partner offerings, and register partners and assign tariffs to partner offerings. Real-time targeted advertising campaigns accelerate service discovery and create cross-sales opportunities, while personalised controls for delivery facilitate the prevention of customer complaints.

Order Fulfilment – Manage your end-to-end customer orders and significantly improve customer experience

Transforming customer requests into profitable, fully enabled products and services, Order Fulfilment is the comprehensive end-to-end service fulfilment tool that assures a quality customer experience. It enables the design of complex order delivery processes, manages orders and related activities, and even modifies inflight orders and executes automatic rollback logic to restore order to the environment.

Unified Product Catalogue – Power your product marketing with a business savvy view to your catalogue

Feature-rich and cost-efficient, Unified Product Catalogue provides a complete view of your product portfolio. It allows you to easily add new services, create attractive bundles, and even manage the lifecycle of individual services from numerous business lines, from broadband to pay-TV, helping you match your offerings to the needs of your customers.

21%Expectations toget extra benefits

Exclusivecontent

42%Looking for the best total price

25 %Desire to purchase from one-stop-shop

SOURCE: Operator Trends 2012, Mobile SQUARED

FIGURE 1 – Reasons for bundled service package demand

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6%

Our clientsThe greatest proof of our expertise in helping you capitalise on the opportunities in the digital marketplace are the results we have produced for various clients globally.

In fact, we have been recognised as a prominent industry player four years in a row, and this is reflected in the Gartner Magic Quadrant for Integrated Revenue and Customer Management for CSPs.

Tecnotree helps communications services providers to transform from voice and messaging centric services to digital services, and serves leading brands in the industry like MTN in the Middle East and Africa, America Móvil in the Americas, as well as Telenor and Tele2 in Europe.

Connect with usHeadquartered in Espoo, Finland, Tecnotree has a strong worldwide presence. The company supports its global operations with an extensive network of local customer service offices.

EUROPEFinland – Global Headquarters PO Box 93 (Finnoonniitynkuja 7) FIN-02271 Espoo FinlandTel +358 9 804 781

Tampere:Hermiankatu 6-8 F33720 Tampere, FinlandTel +358 46 712 0000

IrelandShannon Industrial Estate County Clare, Ireland Tel +353 61 702 200 Fax +353 61 702 201

AFRICASouth AfricaA1 Heuwelsig Office Park Cnr Seedcracker & Spinetail Str 0157 Centurion, Pretoria, South AfricaTel +27 12 656 9066Fax +27 12 656 9066

ASIA-PACIFICIndia# 65/2, ‹B› Block, 5th Floor, Level-07Bagmane Tridib, Bagmane Tech Park,C.V. Raman Nagar, Byrasandra, Bangalore – 560093, IndiaTel +91 80 401 40600Fax +91 80 401 40700

Malaysia (Mail Address)Suite 111, Lot P05AEmpire Shopping Gallery, Jalan SS16/147500 Subang JayaSelangor, Malaysia

Malaysia (Visiting address) A-03-06, Level 3, Empire Tower 1Empire Subang, Jalan SS16/147500 Subang JayaSelangor Darul Ehsan, MalaysiaTel +60 3 8313 6200Fax +60 3 8313 6201

Taiwan 11F, No. 6, Heping E. Road, Sec 1Taipei 106, Taiwan, R.O.CTel +886 2 2369 4901Fax +886 2 2369 4903

LATIN AMERICAArgentinaAv. Colón 610, 4th floorX5000EPT – Córdoba,ArgentinaTel +54 351 554 7960

BrazilAv. Eng. Luis Carlos Berrini 1500 - 16th Floor CEP 04571-000 São Paulo - SP, BrazilTel +55 11 5105 2900 Fax +55 11 5505 9778

EcuadorAv. Joaquín Orrantia y Av. Juan Tanca Marengo (Torres del Mall del Sol 4th floor) Guayaquil, Ecuador Tel + 593 4371 6724 / 6665

MexicoTorrel del AngelPaseo de la Reforma 35010th Floor, Col. Juarez C.P. 06600 Mexico City, MexicoTel +52 55 9171 1400Fax +52 55 9171 1499

MIDDLE EASTUAEP.O. Box - 309 114,Office 901 - Swiss Tower,Jumerah Lake Towers,Dubai, United Arab EmiratesTel +971 4 433 1580Fax +971 4 435 5619

Unitel AngolaUnitel serves over seven million mobile subscribers in its GSM, 3G and 4G/LTE network, covering 90% of Angola’s population. The demand for voice, content and application services is expected to grow strong with Internet technologies paving the way. Tecnotree’s full-IP, redundant and expandable architecture delivered a modern call completion solution that inherently supports newer services such as Visual Voicemail. Mr Amilcar Safeca, Unitel CTO, explains: “Tecnotree’s references, commitment and agility to meet our current and future needs were the key criteria when deciding to change over to Tecnotree’s solution.”

MTN Group“In order to achieve the best return on our investment but also to provide the best service for our customers, we are continuously harmonising operational practices and supporting IT systems across the group. We have invited Tecnotree to be one of our strategic partners in building the future with us,” says Jyoti Desai, Chief Technology and Information Officer of MTN Group.

Client Testimonials