Powering Digital Public Services through the · PDF file Microsoft in the Enterprise customer...
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Powering Digital Public Services through the cloud
3 Questions in 15 minutes
• What is Cloud and how does it affect governments?
• How can the cloud help public service transformation?
• What is Microsoft’s investment?
ICT has been fueling Government automation…
• The development of eGovernment follows the waves of ICT development
• Cloud computing is a critical enabler for the next level of eGovernment
Back Office Automation :
Accounting systems Cadastre Registries Grants & Benefits Content Publishing
Siloed Portals Forms apps Contact Centres
Citizen Portals Back Office integration ePayments & Procurement Social tools
Personalisation Authentication Social web integration Rich data & Context Government as a Platform Services Catalogue
….but adoption of eGovernment tools has been slow
Source: IDC & European Journal of ePractice No. 9, March 2010
Actual use vs Availability of eServices in EU
IDC predicts the next phase in cloud adoption
Source: IDC Cloud Predictions 2012
On Site Hosted Cloud Provider
IaaS PaaS SaaS
Private Community Public
Cloud Is Changing The Conversation
PS customers adopt the cloud in different ways On-Premises Service Provider
I a a S
P a a S
S a a S
By hosting the applications in a private cloud environment based on Microsoft technologies, the agency has found that its current resources—both technological and human—are ample. Government users now get better, faster, and more reliable application services. And IT professionals at the agency easily handle the increased workload while working fewer nights and weekends than before.
Cost reduction and productivity increase
“We were frequently working nights and weekends, telling ourselves that the workload would lighten, and it never did.... By using Microsoft private cloud technology, IT staff will minimize that overtime.”
Endri Hasa General Director, Albanian National Agency for the Information Society
In Their Words
Albania Standardizes Government IT
with Cloud Services, Lifts Productivity 70%
The Romanian Ministry of Education wanted an essential website to perform well each July, when high school entrance exam results were posted there. It turned to technology partner SIVECO Romania, which recommended moving the ADLIC web publishing application to Windows Azure during peak periods. The Ministry gained ample processing power, eliminated downtime, and avoided spending US$100,000 for a comparable on-premises infrastructure..
Highly elastic reliable IT service
“This site is very visible to the public, and any downtime generates bad press. With the site running on Windows Azure, we earn the public’s confidence.
Daniel Petru Funeriu, Minister, Romanian Ministry of Education, Research, Youth, and Sports
In Their Words
Ministry Creates National Cloud Service to
ensure Top Performance of Exams Website
The Territory Service Center (CST) of Provincia di Lecco wanted to upgrade and standardize communication and collaboration technologies for the municipalities under its jurisdiction It chose a Microsoft cloud services solution than includes Microsoft Exchange Online for anywhere, anytime access to email and shared calendars to improve collaboration and provide better services to citizens.
Standardization and modernization of ICT
“Today, municipal employees providing services to our citizens need the most advanced technologies to be efficient. Working with Microsoft we are moving in the right direction.”
Daniele Nava, President, Provincia di Lecco
In Their Words
Provincial Government saves
$213,000 p.a. with cloud solution
Traditional Virtualised Private Cloud Public Cloud
Productivity Communications Collaboration Business Apps Desktop Mgmt Identity Database Platform
Traditional Virtualized Private Cloud Public Cloud
Microsoft Cloud Investment
Microsoft Unique Trust Principles: 4 Pillars
The right cloud strategy can reduce costs and accelerate
Cloud requires trust – it is not just about
technology, but about people
Cloud is driving innovation in devices
Lasting change needs long-term
Cloud Transition is a Journey
Government Solutions Forum - Cloud Panel
Microsoft Hybrid Cloud Strategy
Partner Solutions Hosted Exchange,
SharePoint, Lync, Dynamics CRM, Windows Server
Delivering choice, flexibility and optimised costs in Public Sector