Powering Cloud Services with Cisco

Katerina Apostolaki, Cloud & Security Solutions Manager

Episode 1

Cisco Connect 2013

3

Cisco Connect 2013

4

Cisco Connect 2013

5

Episode 2

Our Services

7

Infrastructure

Services

Application

Services

Software as a Service (PACS)

Security as a Service

Storage as a Service

Backup as a Service

Virtual Desktop

Data Centre Connectivity

Colocation & Managed Hosting

Virtual Machines

Virtual Private Cloud

Disaster Recovery

Hybrid Cloud

Cisco Connect 2014

8

2013 – Advanced Service Provider

Cisco Partner Summit 2014 – Cloud Provider Partner of the Year 2013

2014

The new program

9

Customer Benefits

10

Powered Services

11

Powered Services

12

The requirements

13

The process

14

Audit

15

Independent third party auditor

CISCO PAM & SE presence

Annual Recertification

Duration 2 days

Audit Findings

Open action items – closure within 5 days or

concrete action plan

Opportunities for improvement

Two-fold audit

Procedural

Architectural

Audit (1) - PPDI

16

Presales

Lab

Customer presentation

Design

Project management

Service Strategy

Portfolio

Demand

Financial Management

Service Design

Service Catalogue

SLA

Capacity

Availability

Service Continuity

Information Security

Service Transition

Transition planning

Change Management

Release & Deployment

Service Asset & configuration

Validation & Testing

Service Evaluation

Service Knowledge Management

Audit (2) - Operation

17

Operate

• Service Desk

• Request Fulfillment

• Event Mgmt

• Incident Mgmt

• Problem Mgmt

Optimize

• Service Improvement

• Service Measurement

• Service Reporting

Powered Services

18

Audit against specific blueprint/design of CISCO

Rigorous check list with focus on

Service functionality

Service reliability and availability

Service quality

Service security & privacy

All levels of architecture are audited against blueprint

Benefits for us

19

Improved quality, costs reduction, improved effectiveness and efficiency of services.

Optimisation of service delivery across the supply chain

Priorities, demand, resources and costs managed in line with business needs

Organizational agility created through improving quality and reliability

IT services reviewed regularly to ensure they remain aligned with changing business

priorities..

Benefits for our customers

20

Services designed to be both fit for purpose and fit for use

Balanced functionality, cost and performance.

Services designed against CISCO guidelines, best practices and proven blueprints

Services operated securely and reliably, avoiding failures and unexpected disruptions.

Commercial Benefits

21

For more information, visit

www.intracom-telecom.com