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© Copyright 2009 Avanade Inc. All Rights Reserved.
The Avanade name and logo are registered trademarks in the US and other countries.
Viestintä- ja yhteistyöteknologiaa pilvestä
Business Summit
Petri Ketola, Maajohtaja, Avanade Finland
Antti Koskelin, CIO, Konecranes
22.9.2010
© Copyright 2009 Avanade Inc. All Rights Reserved.
Avanade - Taustaa
• Accenturen ja Microsoftin yhteisyritys
• Maailman suurin MS-teknologiaintegraattori – yli 11000 asiantuntijaa.
• Suomalaisia asiakkaita palvelee 65 kotimaista ja 70 toimituskeskustenhenkilöä. Lisäksi projekteissa Accenturen toimiala-asiantuntijat.
– Sovelluskehitys (.NET)
– Ryhmätyösovellukset (SharePoint)
– Infrastruktuuriratkaisut
– Yritysjärjestelmät
• Huippuosaajat
– Tunnustetut Microsoft arkkitehdit, projektipäälliköt sekä osaava toteutushenkilöstö
• Uusimmat teknologiatoteutukset
© Copyright 2009 Avanade Inc. All Rights Reserved.
Suomalaisia esimerkkiprojekteja• SOA & integraatio
– SOA –toteutus
– Luottokorttipalvelun raportointijärjestelmä
• Liiketoimintasovellukset
– Hajautettu hakemusjärjestelmä
– Tuotannonohjausjärjestelmä ja sen uudistaminen
– Eläkkeen käsittelyjärjestelmä
– Laskentajärjestelmä
– Myynti-hinnoitelujärjestelmä kaupan
myyntihenkilöille
– Pankkisovellusten VB6-migraatio
• Ryhmätyösovellukset
– Globaali internet
– Vakuutuslaskin
– Intranet, julkaisujärjestelmä
– Intranet, julkaisujärjestelmä
– Asiakaspalveluextranet
• Infrastruktuuri
– Business Productivity Online Suite (BPOS)
pilvipalvelualustamigraatio
– Lotus Notes -> BPOS migraatio
– Windows 7 migraatio
– Sähköposti- ja hakemistomigraatio
– Globaali infrakonsolidointi
• CRM- ja yritysjärjestelmät
– CRM järjestelmä
– Tytäryhtiö-ERP:in kehitystyö
© 2010 Konecranes. All rights reserved.
UNIFIED
COMMUNICATIONS
Antti Koskelin
Chief Information Officer
Konecranes
9/27/2010 4 Unified Communications / Antti Koskelin
© 2010 Konecranes. All rights reserved.
CONTENTS
• Unified Communications
Overview
• Solution Approach
• Business Case
• Project Delivery
9/27/2010 Unified Communications / Antti Koskelin5
© 2010 Konecranes. All rights reserved.
BUSINESS COMMUNICATIONS
KONECRANES 2009
Konecranes business communications environment consists of
multiple fragmented systems with limited integration at a high cost
9/27/2010 Unified Communications / Antti Koskelin6
Multiple Voice Mail and Fax Providers
Multiple Audio Conference Providers
Multiple Web Conferencing Providers
Limited Video Conferencing
Multiple Email Systems
Multiple Phone Systems
No Instant Messaging and Presence
© 2010 Konecranes. All rights reserved.
UNIFIED COMMUNICAITIONS
KONECRANES TO BE
One fully integrated communications platform at a low cost, with access from
anywhere and any device
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Unified Communications
Email & Calendar
Enterprise Telephony
Video Conference
Instant Msg and
Presence
Audio Conferencin
g
Voice Mail & Fax
© 2010 Konecranes. All rights reserved.
CONTENTS
• Unified Communications
Overview
• Solution Approach
• Business Case
• Project Delivery
9/27/2010 Unified Communications / Antti Koskelin9
© 2010 Konecranes. All rights reserved.
UNIFIED COMMUNICATIONS
SOLUTION OPTIONS
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1. Local Outsourced 2. Hybrid 3. BPOS
+ Managed In-house full control
+ Reuse existing solutions
+ Fully customizable
- High cost per user per year
- Upgrades are handled in house
- High implementation cost
+ Full phone integration in 2009
- Highest cost per user per year
- Complex to manage
- Medium implementation cost
+ Meets Konecranes requirements
+ Lowest cost per user per year
+ Lowest implementation cost
+ Infrastructure upgrades are included
- No phone integration until 2010
Three options were explored during the plan and analyze phase to determine the best option based on Konecranes
technical, business and financial requirements. 1. Local Outsourced, where the solution is implemented at Konecranes
datacenters but operated by a outsourcing provider 2. Hybrid where part of the solution (Exchange) is fully outsourced and
the third alternative 3. BPOS where the solution is fully hosted and operated by Microsoft and Unified Communications is
provided as a subscription based service to Konecranes.
© 2010 Konecranes. All rights reserved.
UNIFIED COMMUNICATIONS
SOLUTION RECOMENDATION
9/27/2010 Unified Communications / Antti Koskelin11
The recommended option for Konecranes Unified Communications solution is to use the Microsoft Online Productivity
Suite (Option 3 BPOS) BPOS meets Konecranes requirements for a highly available, scalable and a secure unified
communications platform . Being accessible from anywhere across the internet simplifies integration of future acquisition of
new companies and is provided at the best price point. Konecranes can leverage its current Enterprise Agreement with
Microsoft to receive a competitive price for the Unified Communications subscription fee.
OPTION3 BPOS
© 2010 Konecranes. All rights reserved.
UNIFIED COMMUNICATIONS
BPOS STANDARD
9/27/2010 Unified Communications / Antti Koskelin12
By leveraging Konecranes existing Enterprise Agreement Microsoft currently provides a subscription
based offering at X.XX€ per user per month for BPOS standard which is in scope for Konecranes
requirements.
© 2010 Konecranes. All rights reserved.
CONTENTS
• Unified Communications
Overview
• Solution Approach
• Business Case
• Project Delivery
9/27/2010 Unified Communications / Antti Koskelin13
© 2010 Konecranes. All rights reserved.
UNIFIED COMMUNICATIONS
COST - PHASE1
9/27/2010 Unified Communications / Antti Koskelin14
In comparison the BPOS option provides the best price point compared to the other options
considered. Further more future infrastructure upgrades are included in the BPOS option. TCO
has been calculated by adding all expenses incurred up until 2012 divided by three to
demonstrate the TCO of Unified Communications for Konecranes in 2010, 2011 and 2012.
© 2010 Konecranes. All rights reserved.
UNIFIED COMMUNICATIONS
BUSINESS BENEFITS – ”REALISTIC”
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Cost of old e-mail system, reduce internal travel,
cut cost for Audio & Web conferencing
Payback 12 Months ROI: 200%
© 2010 Konecranes. All rights reserved.
UNIFIED COMMUNICATIONS
BUSINESS BENEFITS – ”OPTIMISTIC”
9/27/2010 Unified Communications / Antti Koskelin16
Payback 2.5 Months
Cost of old e-mail System, reduce internal travel,
cut cost for Audio & Web conferencing
AND …
Faster project completion, shorter sales cycles,
faster resolution of customer issue,
increase end user productivity
ROI: 580%
© 2010 Konecranes. All rights reserved.
CONTENTS
• Unified Communications
Overview
• Solution Approach
• Business Case
• Project Delivery
9/27/2010 Unified Communications / Antti Koskelin17
© 2010 Konecranes. All rights reserved.
UNIFIED COMMUNICATIONS
PROJECT SCHEDULE
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Build
• Requirements Validation
• Project Plan Review
• Review network requirements
• Network Upgrade Complete
• Review Migration Approach
• Develop Migration Schedule
• Start
Communications
• Ops Training
• Pilot Deploy
• Pilot testing
• Final Signoff
• Validate network
requirements
• Test coexistence
• Finalize user configuration in
BPOS
• Migrate users based on migration
schedule
• Transition to Operations
• Final Sign Off
• User Sync
• Setup Tools
• Setup migration
Workstations
• Migrate Test
Users
• Test Sign Off
• Enable
coexistence
TestDesign Deploy
September October Nov – Mar 2010
Implementation/Migration
Based on a project start on the 1st of September 2009 it is estimated that the migration to the
BPOS environment and enablement of Unified Communication for Konecranes 8000 users can
be completed in Mar 2010 (Including freeze period over Christmast when the project may shut
down)
© 2010 Konecranes. All rights reserved.
NOT JUST LIFTING
THINGS, BUT
ENTIRE BUSINESSES
9/27/2010 Unified Communications / Antti Koskelin19