Position Title: Help Desk Specialist Department ......• Assist the Student iPad Help Desk together...
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A Xaverian Brothers sponsored secondary school for young men 1 Position Title: Help Desk Specialist Department: Technology Reports To: Director of Information Services Primary Function: First point of contact for Help Desk support and phone support, setup, maintenance, and repair of computer systems and audio/video equipment at St. John’s Preparatory School. Works with staff and faculty to make sure that all end-user equipment is in excellent running condition. This position reports to both the Director of Information Services and the Senior Support Specialist. This is full-time hourly position. There will be expectations for after-hours work at overtime pay. All members of the faculty & staff are expected to give witness to the mission of St. John’s, as well as to our identity as an inclusive, Catholic, Xaverian Brothers Sponsored School. In addition to regular faculty & staff responsibilities, St. John’s encourages all members of the faculty & staff to be involved in the life of the school beyond the office. The school offers a wide range of co-curricular, intramural and interscholastic programs. Responsibilities include: St. John’s Preparatory School 72 Spring Street Danvers, Massachusetts 01923 978 774 1050 978 774 5767 fax www.stjohnsprep.org • Meet with Director of Information Services and other members of the Technology Department on a regular basis to assess needs and recommend suitable technology. • Troubleshoot hardware and software problems. • Perform minor software and minor hardware repairs. • Support the setup of all new hardware, especially desktops, laptops, and tablets. • Support the software distribution system (currently Absolute Manage) and licensing for all SJP purchased applications. • Provide first level phone and desktop support including problem resolution for software applications, hardware, and peripheral devices • Manage help desk ticketing system, including the appropriate assignment of support tickets to members of the Technology Department • Work together with members of the Facilities department to support audio/video setup for events. • Technical support for faculty and student iPads. • Assist the Student iPad Help Desk together with the Senior Support Specialist. • Provide end-user support for Wireless network connections. • Perform routine hardware and software maintenance and assist in the proper upkeep of computer systems. • Assist in the management of printers, copiers, and print servers. • Assist in maintaining an inventory all hardware, software and electronic media. • Assist in the preparation of documentation on hardware and software, maintenance practices, and problem resolutions. • Manage the academic scheduling of the A. E. Studzinski Library computer labs and the scheduling/delivery of the iPad carts, and the Xavier laptop cart. • Perform other duties as assigned by the Director of Information Services.
Transcript of Position Title: Help Desk Specialist Department ......• Assist the Student iPad Help Desk together...
A Xaverian Brothers sponsored secondary school for young men
1
Position Title: Help Desk Specialist Department: Technology Reports To: Director of Information Services Primary Function: First point of contact for Help Desk support and phone support, setup, maintenance, and repair of computer systems and audio/video equipment at St. John’s Preparatory School. Works with staff and faculty to make sure that all end-user equipment is in excellent running condition. This position reports to both the Director of Information Services and the Senior Support Specialist. This is full-time hourly position. There will be expectations for after-hours work at overtime pay. All members of the faculty & staff are expected to give witness to the mission of St. John’s, as well as to our identity as an inclusive, Catholic, Xaverian Brothers Sponsored School. In addition to regular faculty & staff responsibilities, St. John’s encourages all members of the faculty & staff to be involved in the life of the school beyond the office. The school offers a wide range of co-curricular, intramural and interscholastic programs. Responsibilities include:
St. John’s Preparatory School 72 Spring Street Danvers, Massachusetts 01923 978 774 1050 978 774 5767 fax www.stjohnsprep.org
• Meet with Director of Information Services and other members of the Technology Department on a regular basis to assess needs and recommend suitable technology.
• Troubleshoot hardware and software problems. • Perform minor software and minor hardware repairs. • Support the setup of all new hardware, especially desktops, laptops, and tablets. • Support the software distribution system (currently Absolute Manage) and licensing for all SJP
purchased applications. • Provide first level phone and desktop support including problem resolution for software
applications, hardware, and peripheral devices • Manage help desk ticketing system, including the appropriate assignment of support tickets to
members of the Technology Department • Work together with members of the Facilities department to support audio/video setup for
events. • Technical support for faculty and student iPads. • Assist the Student iPad Help Desk together with the Senior Support Specialist. • Provide end-user support for Wireless network connections. • Perform routine hardware and software maintenance and assist in the proper upkeep of
computer systems. • Assist in the management of printers, copiers, and print servers. • Assist in maintaining an inventory all hardware, software and electronic media. • Assist in the preparation of documentation on hardware and software, maintenance practices,
and problem resolutions. • Manage the academic scheduling of the A. E. Studzinski Library computer labs and the
scheduling/delivery of the iPad carts, and the Xavier laptop cart. • Perform other duties as assigned by the Director of Information Services.
A Xaverian Brothers sponsored secondary school for young men
2
Necessary Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required to perform these essential duties. This list is intended to be illustrative, but not exhaustive. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job, unless these accommodations would impose an undue hardship on the school.
• A high school diploma. • Formal training in computer maintenance and repair. Professional desktop support
experience preferred. A+ certification desired. • The candidate must understand the appropriate uses of technology in an educational
setting. • Competency with Windows computers and software, in particular Microsoft Office
and the Adobe Creative Suite. • Competency with Apple computers and software, in particular Microsoft Office and
the Adobe Creative Suite. • An understanding of the Windows operating system, in particular Windows 7 and
Windows 8. • An understanding of the Mac OS X operating system, in particular 10.7 and 10.8. • An understanding of TCP/IP and ethernet networking. • Current knowledge of available and emerging technologies is expected. • Ability to effectively communicate with faculty regarding technology use in both oral
and written form.
