Position Description - Stepping Into ProgramPosition Title

National Disability Insurance Agency (NDIA) – National Access & Workload Management Branch: Program Support Intern

Location

Waurn Ponds, Geelong, VIC

Position Duration

152 hours, commencing June or July 2018

Position Overview

The National Access & Workload Management Branch (NAWM) undertakes access decisions for all potential participants of the National Disability Insurance Scheme (NDIS). The Program Support Team provides a range of corporate services to support the work of the Branch’s service delivery arm.

This role will provide general support to the NAWM Branch’s Program Support Team and will undertake general administrative activities in support of the Team’s ongoing work and projects across the functional areas of training, staffing, finance, resourcing and quality.

Duties

• Assist with undertaking research and collating information as directed

• Work under limited direction to provide administrative support to the Program Support Team

• Undertake a range of data entry and document preparation tasks

• Assist in the collation and dissemination of reports

• General office duties, as directed

• Adhere to Code of Conduct and Work Health and Safety standards

Skills and Personal Attributes

Contemporary attitude to disability

• Positive contemporary attitudes to people with disability.

• Understanding and knowledge of disability and its impact on individuals.

Level 3, 80 Clarence Street, Sydney NSW 2000 (02) 8270 9200 www.and.org.au

• Experience with supporting people with a disability to maximise participation in community.

Systems

• Competency, or ability to develop competency, in consistently applying assessment tools to identify support needs.

• Competency with IT systems.

Communication

• Adaptable communication and interpersonal skills.

• Experience in building relationships both with internal and external stakeholders.

• Able to engage in negotiation if dealing with external providers.

Collaboration

• Ability to work within the team and adapt quickly to a changing environment.

• Ability to work closely with the participant and their carer/s

Service Orientation

• Commitment to achieving positive outcomes for NDIS participants and the Scheme.

• Ability to respond to and prioritise competing and often urgent requests in a calm and efficient manner while also maintaining high work standards and accuracy.

• Ability to manage confidential and sensitive information.

• Ability to synthesise and analyse information and make decisions.

• Judgment and decision making within delegated limits in relation to accountability of funds and interactions with individuals and communities.

Desirable

• Good written and oral communication skills

• Previous business or administrative experience

• Working knowledge of Microsoft programs (Outlook, Excel and Word).

• Demonstrated professionalism and integrity.

Ideal Degree/Discipline

Administration / Project Management / ICT

Remuneration

TBA

Eligibility Requirements

Stage of study: second last or final year of relevant undergraduate or postgraduate degree

Australian citizens only

Entry Level checks will be required for all successful candidates and dependent on the role the appropriate working with children and/or vulnerable people checks may need to be undertaken as per State Legislation.