Position Description General Manager – Corporate Services

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Location Support Services (Eight Mile Plains)

Reporting to Chief Executive Officer (CEO)

Level As per the Hay Group Job Evaluation Methodology

Date Updated November 2017

About the Role

Reporting directly to the CEO, this executive management position provides high level strategic and operational oversight of RAQ Corporate Services, which includes Finance, Information Communication and Technology (ICT), Communications and Risk and Compliance.

This position will assist in advancing the change agenda of the organisation and will also play a key role in

collaborating with all levels of management in implementing, monitoring, and reviewing organisational strategy.

This includes ensuring inter-departmental collaboration beyond individual portfolios, particularly in carrying out

organisational improvement initiatives and risk management processes.

Key Responsibilities

Executive Management Provide management excellence through the achievement of performance indicators set out by the CEO.

As a member of the Executive Team, participate fully in the collective responsibility of delivering on organisational objectives, including through engagement and collaborative effort with employees at all levels in the organisation.

Be a role model for effective and positive leadership which is ethical, results driven and future-oriented.

Collaborate with other members of the Executive Team to promote and achieve organisational cohesion, the development of a culture of continuous improvement, and the promotion and adherence of organisational values.

Provide advice, regular updates and reports to the CEO, Board and Executive Team including relating to financial and risk management.

Participate in relevant Committees, as directed by the CEO.

Contribute to the achievement of the Strategic Directions via the creation, implementation and monitoring of allocated Work Plans.

Effectively manage change management processes, encouraging innovation, diversity and continuous improvement.

Play a leadership role in creating and maintaining a positive organisational culture and an engaged Corporate Services Group.

Promote the vision, mission and values of RAQ and ensure Corporate Service employees are aware of, adhere to and promote the vision, mission and values, and comply with policies and procedures.

Be a role model for effective and positive leadership which is ethical, results driven and future-oriented.

Leadership of the Corporate Services Group

Monitor the allocation and direct the resources within the Corporate Services Group to ensure the achievement of deliverables articulated within applicable

Position Description General Manager – Corporate Services

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Leadership of the Corporate Services Group cont’d

Work Plans and identified projects, whilst maintaining a high level of service for business as usual activities.

Maintain effective communication with direct reports to ensure advice provided and decisions made are well informed.

Hold direct reports accountable to their responsibilities and results.

Financial Management

Ensure the integrity and reporting of the organisations statutory, regulatory, management and taxation obligations, and respond to recommendations made as a result of external audit processes.

With the support of the Finance Team, monitor, control and report on accurate financial information, including the annual budget, revenue, expenditure and tenders, to meet the needs of external and internal stakeholders such as the Audit Finance and Risk Committee, auditors, managers and funding bodies.

Develop, implement and maintain a financial management framework and financial models for RAQ which promotes effective budget management and fiscal responsibility.

Develop plans that respond to organisations future needs relating to use of capital works and assets, whilst ensure principles of value for money are applied.

As carried out by the Finance Team, oversee the development and implementation of finance, accounting, billing and auditing procedures.

Compliance and Quality Management

Lead activities and regularly monitor the achievement of deliverables that ensure the maintenance of the Human Services Quality Framework Accreditation and ISO 9001 Accreditation.

Oversee the application of the Quality Management System, and review when required to ensure that requirements are met from a legal perspective, in addition to compliance with the Human Services Quality Framework and ISO 9001 requirements.

Implement and review the Risk Management Framework and provide regular reporting relating to the Risk Management Register.

Provide organisational direction by undertaking risk analysis of the internal and external environment that affects RAQ and identifying continuous quality improvement.

Promote regular and ongoing opportunities for employees to give feedback.

Information Communication Technology

Highlight ICT risks and issues to the Audit, Finance and Risk Committee.

Develop and implement strategies that enable the identification, readiness and response to areas of risk associated with ICT infrastructure.

With the support of the Head of ICT, develop strategies and execute the use of corresponding architecture that is consistent with organisational objectives.

Provide guidance to the Head of ICT to ensure the implementation of identified ICT projects that meet established deadlines.

Ensure the provision of effective ICT performance, client support, application development and processes.

Communications

Foster a culture of transparent, effective, timely and appropriate internal and external communications, including by the implementation of Communications Plans, as supported by the Manager – Communications.

Position Description General Manager – Corporate Services

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Communications cont’d Provide guidance to the Manager – Communications regarding external stakeholder relationship development, marketing and public relations, to ensure a positive, strong brand is maintained.

Oversee the development, implementation and regular review of a website and social media plan, as carried out by the Manager – Communications, which seeks to ensure RAQ digital presence meets the current and future needs of clients, potential clients and key stakeholders.

Other Organisational Responsibilities

Adhere to all organisational policies, procedures, standards and practices.

Act only in ways that advances RAQ objectives, values and reputation.

Other duties, consistent with skills and experience, as directed by the CEO.

Core Competencies

Business Acumen Applies knowledge of the business and the industry to advance the organisation's goals.

Inspires Others Creates a climate where people are motivated to do their best to help the organisation achieve its objectives.

Service Excellence Builds strong client relationships and delivers client-centric solutions. Seeks ways to improve outcomes for clients as consistent with RAQ’s Mission, Vision and Values.

Professionalism Gains the confidence and trust of others through honesty, integrity, and authenticity.

Inclusion Interacts with all stakeholders in ways that demonstrate respect of social and cultural differences, and a commitment to challenging attendant social inequities.

About You

To be successful in this position you will have:

Required Highly Desired

Qualifications Possession of a postgraduate qualification in business or other area specific to the functions held in the Corporate Services portfolio.

Possession of Certified Practicing Accountant, Chartered Accountant, or Chartered Institute of Management Accountant membership or similar.

Experience Substantial experience and record of achievements at a senior management level in the not-for-profit sector, and significant experience in managing and leading employees.

Previous experience and success in the delivery of work plans, to assist in the achievement of organisational strategic plans.

Knowledge

An understanding of financial, technological, risk and compliance requirements for a medium sized enterprise.

Familiarity with relevant funding body streams including health service governance and reporting requirements.

Position Description General Manager – Corporate Services

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A clear understanding of the professional ethical and legal responsibilities relevant to the position.

Skills

Demonstrated business acumen and ability to lead significant change.

Solid leadership and emotional intelligence skills with demonstrated ability to engage others to understand and embrace organisational culture, directions, goals and client service ethos.

Demonstrated ability to develop and maintain effective relationships with key stakeholders, and highly developed negotiation and strategic relationship management skills.

Demonstrated ability to engage and inspire work groups, to help form agile and high performing teams.

Ability to identify opportunities for change and lead improvement initiatives.

Highly developed communication skills, both written and verbal, including an ability to prepare high level reports to Executives and external parties.

An ability to manage a multitude of complex tasks and projects simultaneously.

It should be noted that Position Descriptions are under constant review and may be changed at any time.