POS Terminals — Emerging Trends & Technology€“ The demand side determines how green companies...

27
Dan Loomis Product Management [email protected] POS Terminals — Emerging Trends & Technology

Transcript of POS Terminals — Emerging Trends & Technology€“ The demand side determines how green companies...

Page 1: POS Terminals — Emerging Trends & Technology€“ The demand side determines how green companies go User Interface • Customizable Payments UI? Questions? Dan_Loomis@VeriFone.com

Dan LoomisProduct Management

[email protected]

POS Terminals —Emerging Trends& Technology

Page 2: POS Terminals — Emerging Trends & Technology€“ The demand side determines how green companies go User Interface • Customizable Payments UI? Questions? Dan_Loomis@VeriFone.com

2

Security

Wireless Verticals

Payment Media

Page 3: POS Terminals — Emerging Trends & Technology€“ The demand side determines how green companies go User Interface • Customizable Payments UI? Questions? Dan_Loomis@VeriFone.com

Security

Page 4: POS Terminals — Emerging Trends & Technology€“ The demand side determines how green companies go User Interface • Customizable Payments UI? Questions? Dan_Loomis@VeriFone.com

4

Security Is Not A Destination, It’s A Journey

• The driving force behind all payment trends

• We automate a process and it must be secure

Security “Whack-A-Mole”

2004: Database Hack (BJ’s)

2005: Network Hack (Card Systems)

2006: Back-up Tapes (Citi Financial)

2007: Wireless LAN breach (TJX)

2008: Data in Transit (Hannaford)

2009: Network Hack? (HPS), …?

From Zero Security, to Not Secure Enough

Page 5: POS Terminals — Emerging Trends & Technology€“ The demand side determines how green companies go User Interface • Customizable Payments UI? Questions? Dan_Loomis@VeriFone.com

5

Payment Card Industry Security Standards

Device characteristics impacting security of PIN Entry Device (PED)

during financial transactions

Software vendors and others who develop payment applications that store, process,

or transmit cardholder data as part of authorization or settlement, where those

applications are sold, distributed, or licensed to third parties.

Any entity that stores, processes, and/or transmits cardholder data, and

specifically to those system components included in or connected to the

cardholder data environment (the part of the network with cardholder data)

Copyright PCI SSC 2008

Security — A Major Churn Point And Driver Of New Products

Page 6: POS Terminals — Emerging Trends & Technology€“ The demand side determines how green companies go User Interface • Customizable Payments UI? Questions? Dan_Loomis@VeriFone.com

6

Emerging Security Trends

End-to-End Encryption means encrypting card holder information at the exact instant of

acceptance inside a secure, trusted device and keeping it encrypted throughout an enterprise.

A definition that really matters:

Page 7: POS Terminals — Emerging Trends & Technology€“ The demand side determines how green companies go User Interface • Customizable Payments UI? Questions? Dan_Loomis@VeriFone.com

7

Emerging Trends: End to End Encryption

VSP and Semtek providers — End-to-end AES

• Solving the basic incompatibility of encryption– Reworking the entire POS and back office infrastructure is not an option

• Solving the “last mile” problem– Securing card data at the true point of entry

• Observing the Security Cycle– Closing the loop with real-time monitoring and definitive mitigation

Page 8: POS Terminals — Emerging Trends & Technology€“ The demand side determines how green companies go User Interface • Customizable Payments UI? Questions? Dan_Loomis@VeriFone.com

8

Current Day Retail Scenario …

Page 9: POS Terminals — Emerging Trends & Technology€“ The demand side determines how green companies go User Interface • Customizable Payments UI? Questions? Dan_Loomis@VeriFone.com

9

PLEASE SLIDE CARD

PIN pad

Page 10: POS Terminals — Emerging Trends & Technology€“ The demand side determines how green companies go User Interface • Customizable Payments UI? Questions? Dan_Loomis@VeriFone.com

10

Full card track datatraverses network

in the clear until last connectionto the processing host.

45122113133121=123113

Store AMultilane POS System

Store ABack Office Server

Company Network Servers

Processing Host

Secure Frame Connection

TRANSACTIONPROCESSING

PIN pad

Points of Potential Compromise

Page 11: POS Terminals — Emerging Trends & Technology€“ The demand side determines how green companies go User Interface • Customizable Payments UI? Questions? Dan_Loomis@VeriFone.com

11

What if the data couldbe encrypted at the payment

device and delivered through same transaction channel without upgrade to current system?

Store ABack Office Server

Company Network Servers

Processing Host

ENCRYPTION ATDEVICE?

PIN pad

Store AMultilane POS System

Page 12: POS Terminals — Emerging Trends & Technology€“ The demand side determines how green companies go User Interface • Customizable Payments UI? Questions? Dan_Loomis@VeriFone.com

12

Track Data is encrypted at PINpad in manner that

allows it to use current POS infrastructure.

00CAHG&#21#!aa=$#jkd5

Store ABack Office Server

Company Network Servers

Processing Host

ENCRYPTEDTRANSACTIONPROCESSING

PIN pad secured by End-to-End Encryption

VeriShield Protect delivers data in same format as POS

System is expecting.

The encrypted data is then decrypted at the processing host.

Transaction Data Encrypted and Secure

Store AMultilane POS System

Page 13: POS Terminals — Emerging Trends & Technology€“ The demand side determines how green companies go User Interface • Customizable Payments UI? Questions? Dan_Loomis@VeriFone.com

Payment Media

Page 14: POS Terminals — Emerging Trends & Technology€“ The demand side determines how green companies go User Interface • Customizable Payments UI? Questions? Dan_Loomis@VeriFone.com

14

Current Payment Media

• MSR, Smart Card (now, soon), CTLS (deploying), NFC (coattails), biometrics (ever?)

– Smart Card adopted by EMV countries

• United States will leapfrog from MSR to CTLS/NFC, bypassing Smart Cards

2009: Integrated Magnetic Stripe, Chip, Contactless2009: Integrated Magnetic Stripe, Chip, Contactless

Page 15: POS Terminals — Emerging Trends & Technology€“ The demand side determines how green companies go User Interface • Customizable Payments UI? Questions? Dan_Loomis@VeriFone.com

15

Payment Media Trends

NFC

• Interest ramping globally, business cases painfully slow to solidify

Open Payments

Closed Loop Schemes

Alternative Payments??

• Proliferation of NFC devices will force the traditional players to innovate and reinvent their offerings

Page 16: POS Terminals — Emerging Trends & Technology€“ The demand side determines how green companies go User Interface • Customizable Payments UI? Questions? Dan_Loomis@VeriFone.com

16

Future Payment Media Trends

Biometric Payments

• Human Media

• A global survey conducted by Unisys last year found that 72% of U.S. citizens would be willing to undergo fingerprint scans to verify their identities when dealing with banks and government organizations

• Revocable Biometrics?

• Years from deployment…

Page 17: POS Terminals — Emerging Trends & Technology€“ The demand side determines how green companies go User Interface • Customizable Payments UI? Questions? Dan_Loomis@VeriFone.com

Wireless

Page 18: POS Terminals — Emerging Trends & Technology€“ The demand side determines how green companies go User Interface • Customizable Payments UI? Questions? Dan_Loomis@VeriFone.com

18

Context – Mobile Handset History

Voice SMS PDA WAP

Camera

E-Mail

MusicM-Banking

Gaming

Navigation

Page 19: POS Terminals — Emerging Trends & Technology€“ The demand side determines how green companies go User Interface • Customizable Payments UI? Questions? Dan_Loomis@VeriFone.com

19

Wireless Expansion

The Need to Communicate has Trumped All Other Needs

• Secure payment can now be located nearly anywhere on Earth

• VeriFone wireless products are certified and sold in over 90 countries

• Certified with over 100 carriers

Increasing Volumes, Decreasing Price of Wireless

GPRS

• Faster, cheaper, more reliable networks

– As consumer markets expand, commercialapplications ride coattails

• Taken off for portable, and countertop

• Fast, no need for a 15 second dial transfer

Page 20: POS Terminals — Emerging Trends & Technology€“ The demand side determines how green companies go User Interface • Customizable Payments UI? Questions? Dan_Loomis@VeriFone.com

20

Advanced Networks

Balance Stakeholder Interests

• Mobile Network Operators are trending towards HSPA/3G networks

• Customers’ GPRS connection serves them well

– Currently difficult to see value in a HSPA radio with ~3x the cost of GPRS

Carriers Are Moving to 3G, Are Customers?

• Some carriers only certifying 3G devices

• Always a timing issue with embracing technologies

– Data intensive vertical applications help show value?

Page 21: POS Terminals — Emerging Trends & Technology€“ The demand side determines how green companies go User Interface • Customizable Payments UI? Questions? Dan_Loomis@VeriFone.com

21

Secure Handsets

NFC Handsets as Acceptance Devices = Explosive Payments Growth

• If an NFC handset becomes an acceptance device will merchants favor high end portables for secure value + payment?

• Where is the line drawn?

Secure Handset — a New Concept?

• Micro payments - Key for the unbanked

Page 22: POS Terminals — Emerging Trends & Technology€“ The demand side determines how green companies go User Interface • Customizable Payments UI? Questions? Dan_Loomis@VeriFone.com

Verticals

Page 23: POS Terminals — Emerging Trends & Technology€“ The demand side determines how green companies go User Interface • Customizable Payments UI? Questions? Dan_Loomis@VeriFone.com

23

Vertical Markets — More than Payment

• Taxi• Price Checker• Lottery• Check-out Counter• Pharmacy• Banking• Instant Credit

Not just a payment device ...

• Information Kiosks• Product Demonstrations• Movie Rental Preview• Self-Service Kiosks• Product Locator• Customer Surveys

Enabled by: • IP Support• Linux Operating System• MX family SDK• Secure Opera Web Browser

Page 24: POS Terminals — Emerging Trends & Technology€“ The demand side determines how green companies go User Interface • Customizable Payments UI? Questions? Dan_Loomis@VeriFone.com

24

Verticals = Value + Payment

Payment- No Longer a Dial Up Countertop

• Divergence between Core Financial, Verticals

War Against Cash, War Against Fraud

• Explosive growth of various entities wanting to accept secure, electronic payments

Complimentary Market to Payment

• Push toward Linux to enable 3rd party development– Navigation, Fleet/Inventory Management, Queue Busting,…

• Application Certification Process to Validate Partners– “AppStore” Development Model

• “Certified Peripheral”– Community of 3rd Party Attachments

• Biometrics, 3D Barcode, Camera, etc.

Page 25: POS Terminals — Emerging Trends & Technology€“ The demand side determines how green companies go User Interface • Customizable Payments UI? Questions? Dan_Loomis@VeriFone.com

Future Trends

Page 26: POS Terminals — Emerging Trends & Technology€“ The demand side determines how green companies go User Interface • Customizable Payments UI? Questions? Dan_Loomis@VeriFone.com

26

Future Trends

More and More Features

• As consumers continue to purchase new technologies, the production and acquisition costs decrease

– Payments will continue to ride on the coattails of consumer electronics

Green Products

• Green is popular, the question is how green are you?

– DC system power, ROHS, WEE standards are all implemented

– The demand side determines how green companies go

User Interface

• Customizable Payments UI?

Page 27: POS Terminals — Emerging Trends & Technology€“ The demand side determines how green companies go User Interface • Customizable Payments UI? Questions? Dan_Loomis@VeriFone.com

Questions?

[email protected]

POS Terminals-Emerging Trends & Technology