Portugal telocom technology and innovation
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Portugal Telecom | Technology & Innovation Conference | 0
BUSINESS TO BUSINESS Lisbon, 29 & 30 October 2012
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Portugal Telecom | Technology & Innovation Conference | 1
IMPORTANT NOTICE
This release contains forward-looking statements within the meaning of the U.S. Private Securities Litigation Reform Act of 1995. Such forward-looking statements are not statements of historical facts, and reflect goals of the company's management. The words "anticipates," "believes," "estimates," "expects," "forecasts," "intends," "plans," "predicts,” "projects" and "targets" and similar words are intended to identify these forward-looking statements, which necessarily involve known and unknown risks and uncertainties. Accordingly, the results of operations of the company to be achieved may be different from the company's current goals and the reader should not place undue reliance on these forward-looking statements. Forward-looking statements speak only as of the date they are made, and the company does not undertake any obligation to update them in light of new information or future developments.
SOURCE: Source
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BUSINESS TO BUSINESS FROM TELCO TO ICT OPERATOR João Paulo Cabecinha | Head of corporate offering
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PT IS THE BEST ICT&CLOUD PLAYER IN PORTUGAL
Voice and Circuits
1990s
Data and Internet
2000
IT and Data centre
2005 Cloud
2010
Business & Cost transformation
2012
PT has a track record of successful transformation
Can we once again deliver and capture the new growth path?
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DIFERENT CUSTOMER REQUIREMENTS
Technology as a service, aligned with business
needs
Triple play & mobility
High speed everywhere & convenience
Excellence in service support & affordable
technology
500
400
Simplicity & cost
Convenience, performance & cost
Efficiency & business transformation
Flexibility, mobility & cost
SoHo
Small enterprises
Medium enterprises
Large organisations
Revenues1 Customer requirements Value proposition
1 Euro Million
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FROM TELCO TO ICT Delivering IT as a service Addressing
Network
Company IT Workplace
Cost reduction
Business model transformation and differentiation
• Price per service usage
• End-to-end SLAs
• 24/7 management and support
• Technological update
• Secure operation
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ICT PORTFOLIO
Core services
IT / IS services
Cloud IT and Security
Connectivity
Vertical solutions
Video M2M
Unified communications
ICT outsourcing
BPO
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SECURITY IS KEY portfolio Success story
• Security operation centre
• Data centre & cloud protection
• Remote access & end point protection
• Security professional services
• Strong commitment in R&D1
• Clean pipes is a product developed with a specific customer that combines top resources from leading vendors with PT unique capabilities to deliver multifunctional Internet access security, including ISP redundancy
1 PT involvement in R&D projects (e.g. TRONE, NETS) with top global universities
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VIDEO TO ENRICH CUSTOMER EXPERIENCE Portfolio Success story
• Videoconference services
• Digital signage
• Content interactive solutions
• Audience measurement solutions
• Meo for enterprises
• Delivering Meo service to more than 1/3 of top rated hotels in Portugal and major hospitals
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ADVANCED M2M SOLUTIONS Portfolio Success story
Water smart metering field trial to demonstrate operational cost reduction and fraud prevention, enabling new business models. M2M Platform
Smar
t En
erg
y
Smar
t M
eter
ing
Oth
er
Ver
tica
l
Man
aged
C
on
nec
tivi
ty
Dev
elo
per
SD
K
Selfcare Portal
Connectivity
Assets / Devices /Sensors
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FROM VOICE TO UNIFIED COMUNICATIONS Portfolio Success story
• Advanced voice solution for a bank with fixed mobile convergence and UC&C user experience to enable new workflow to drive cost reduction and compliance.
IMS/IP Centrex
Hosted/Cloud UC
Customer approach to value transformation
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CUSTOMISED VERTICAL SOLUTIONS Portfolio Success story
• Innovative Business models:
– As a service and pay per user
– End to end solution
• Combining PT’s internal skills and best of breed partners
• Healthcare approach with solutions for remote diagnosis, patient screening, telemedicine and efficient resources allocation in hospitals
• Designed to address customer needs:
– Operational efficiency
– Internationalisation
– Customer interaction
Banking & Insurance
Transport
Utilities
Retail & Distribution
Tourism
Health
Munici-palities
Education
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ICT OUTSOURCING Portfolio Success story
• 5 years average contract duration
• Premium customer satisfaction
• Communications
• Data centre & servers
• Managed services
• Service desk
• Application support
26
86
+231%
2011 2010
Outsourcing TCV Euro million
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COMPETITIVE BPO OFFERING Portfolio Success story
• Top performer in the Hackett Group’s performance studies
• Accounting and financial services
• Human resource services
• Facilities management services
• Document management services
BPO external customers Number of customers
22222222
741
11 2008
88
10 09
Internal customers
External customers
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DELIVERING ON TRANSFORMATION IT/IS + Out. & managed services weight on total corporate revenues1
Percentage
Non voice weight on total corporate revenues1
Percentage
38
2011
66
2003
5
+400%
2011
25
2003
~1/3
~2/3
1 Corporate segment revenues
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M2M Unified Comm &
Collaboration
Cloud Security
Video solutions
Outsourcing
Vertical solutions
BPO
FUTURE GROWTH FROM ICT & OUTSOURCING Corporate revenues
New LoB
Voice
Data
Equip. Sales
IT/IS + Outsourcing
Managed Services
IT/IS + Outsourcing +
Managed Services
Data
Voice
Equip. Sales
~50%
Now Future
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BUSINESS TO BUSINESS CLOUD OPPORTUNITY
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NETWORK AND VIRTUALISATION ENABLES CLOUD
Virtual Infrastructure
Virtual Machine
Application
Operating System
Virtual Machine
Application
Operating System
Virtual Machine
Application
Operating System
Decision process for cloud adoption
Reduction of total cost of ownership
capex to opex
Flexible and responsive time to market
• Which technologies are strategic differentiators
• Which technologies and systems should be virtualised
• When to migrate systems
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Portuguese cloud market maturity1
Public Cloud
Off Premisses On Premises
Legacy IT
Private Cloud
Housing; Hosting; DC; Managed Services
Software as a Service
Platform as a Service
Infrastructure as a Service
• Half of PT Corporate customers intend to subscribe cloud services
• 2/3 of such customers intend to adopt a private or virtual private architecture
• Main focus on security, infrastruc-ture and web presence areas
PT IS A HYBRID PLAYER
SOURCE: PT/PRM Corporate Market Study; September 2011
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ADVISING CUSTOMERS ON CLOUD JOURNEY
Business Consultancy Services Transformation Services
Inform Transform
Snapshot Impact Analysis PT Data centre D
isco
very
Tran
sfo
rmat
ion
s
Mig
rati
on
s
Op
erat
ion
s
Service Mix
Legacy Cloud
Managed Services Customer Data centre
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STAND ALONE AND JOINT TO MARKET STRATEGY
Portugal
International
Cloud offer Go to market
Reseller / Consultant
Independent developer
Cloud aggregator
Market reach
Other cloud providers
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BEST OF BREED PARTNERSHIPS
Software as a Service
Communication as a Service
Platform as a Service
Infrastructure as a Service
Main partner Added value from partnerships
• Technological skills and integration capacity
• Customer base on relevant markets and go to market synergies
• Ability to address international markets
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WHAT MAKES PT CLOUD UNIQUE
Integrated ICT Services
Service quality ISO 20000
ISO 20000
Best of breed partnerships
99.99% service level
Local customer support
Security ISO 27001
Bandwidth availability
Sustainability & energy efficiency
PT data jurisdiction
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B2B SUCCESS STORIES
Major bank Test and development infrastructure
Tourism hotel chain
B2B e-Marketplace
Media group
Private R&D Foundation
Hybrid Solution that supports core and Web applications
Cloud IaaS to support domestic and international operations
Consulting for IT transformation
VDI and IaaS to support research activities Cloud image archive for PACS system
Customer Highlights
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FINAL REMARKS
Business on enterprise market is changing; ICT offering will be critical to address increasing complex business demands
We know the key success factors for new business – skills, partnerships and execution are key to success
Well positioned to capture the new growth opportunities
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BUSINESS TO BUSINESS Lisbon, 29 & 30 October 2012