Portfolio and Cloud Update - BT Plc · PDF filePortfolio and Cloud Update November 2011 . ......

BT Global Services

Portfolio and Cloud

Update November 2011

Agenda

• Overview of the portfolio

– Introduction

– New naming approach

– Portfolio strategy and vision

– Launches

– GS online

– Web Q&A

• Cloud services

– Cloud services we have today

– Cloud initiatives for tomorrow

– Demonstrations

– Audio & Web Q&A

Tech trends will continue to impact the consumption of ICT and

network services

Security and Compliance

Across Hybrid environments

Utility Software

Apps store for the enterprise

Proliferation of Devices

Users expect device and

application choice

Video

Video revolution on many fronts:

videoconferencing, video clip sharing,

streaming events, on-demand,

surveillance, and digital signage

Incomprehensible connectivity

Of any device leading to the

creation of smart communities Consumerisation

•When is “ good enough”

good enough

•simplicity

Utility Computing

Consumption from Cloud

– both private and public

In response to these trends, key strategic CIO priorities will continue to

evolve

Connectivity

Effective connectivity

solutions with single point of

responsibility

Industry Solutions

ICT and Network services

specific to their industry

Advisory & Implementation

Practical support from

vendors in addressing

business needs

Collaboration Tools

Tools for internal and

ecosystem collaboration

and improving productivity

and innovation

Computing Platform

Assured performance of

their infrastructure and

applications

Sourcing

Strategic suppliers

relationship to source

appropriate services to solve

business needs

Security

Adequate and affordable

security for their ICT

solutions

Introducing our new approach

to naming

ADSL 2+

BT Etherway Next Generation Contact Centre

BT SIP Trunk IP Clear MobileXpress

AAI Onevoice mobile access

Why change?

Global portfolio naming

We‟ve renamed our portfolio and product names as of the 6th of September 2011

• To make our portfolio easier for

our customers and sales force

to understand

• To make it easy for customers to

understand the depth and breadth

of our services with clear linkages

between the headline portfolio areas

• To set us apart from the competition

• To be famous for our focus products

The rationale

• For each area of the BTGS portfolio

(Network Services, Unified

Communications, CRM, Security,

and Data Centre Services) there will

be a new Product Family Name

• Each Product Family Name will be

accompanied by, and always appear

with, a Campaign Line. The Campaign

Line is designed to give context to the

Product Family Name

• The products that sit within a Product

Family will be renamed so that the

Product Family Name is always

included in the product name. This

will provide a clear linkage between a

Product Family and the products that

sit with in that family

The basic principles

From To

CRM BT Contact Relationships that grow

IT Services BT Compute Services that adapt

BT Assure Security that matters Security

Unified Communications BT One Communications that unify

Network Services BT Connect Networks that think

Our product families

Making our portfolio distinctive to our customers

BT One

One Voice

One Video

One Cloud


BT Contact

Inbound Contact

Cloud Contact

Onsite Contact


BT for Financial Markets

for Pharma

for Retail BT

BT



for Pharma

for Retail BT

BT

Connect

Compute

One



BT Trading

BT Radianz

Beyond. The Network

MAKING YOUR PEOPLE

MORE PRODUCTIVE

MAKING YOUR

ORGANISATION

MORE EFFICIENT

MAKING YOUR

CUSTOMERS HAPPIER

DOING IT ALL

SECURELY

Value to your business

Our portfolio

INFRASTRUCTURE

Access Services

Connect Applications VPN Services

Internet Services Managed LAN

Secure Remote Access

On Demand Compute Telehousing Private Compute Assure Threat Monitoring

Assure Message Assure Intrusion Prevention Assure Web Security Assure Firewall

Private Networks

COMMUNICATIONS

Managed Lifecycle Management Inbound Contact

One Voice Global VPN One Voice SIP Trunk One IPT and One Video One Cloud

Flexible Working Services

SOFTWARE

Field Force Automation

Multi-Channel Access

Supply Chain Solutions

Networked Expertise Cloud Contact Auto Contact

INFRASTRUCTURE

Access Services


Internet Connect Managed LAN




Private Networks

Our portfolio

INFRASTRUCTURE

Access Services






Private Networks

COMMUNICATIONS




SOFTWARE





INFRASTRUCTURE

Access Services






Private Networks

COMMUNICATIONS




Our portfolio

INFRASTRUCTURE

Access Services






Private Networks

COMMUNICATIONS




SOFTWARE





INFRASTRUCTURE

Access Services






Private Networks

COMMUNICATIONS




SOFTWARE





Our portfolio

CUSTOMER

On Demand Compute

Private Compute

Multi-Channel Contact

Cloud Contact

Inbound Contact

Auto Contact




Mobility Lifecycle Management


Assure Web Security

Assure Message Scan

Assure Managed Firewall

Assure Threat Monitoring

Assure Intrusion Prevention

SHDS Connect

Optical Connect

Access Services

Enterprise Broadband

Enterprise Connect

Ethernet Connect

One Managed

One Voice SIP Trunking

One Voice Global VPN

One Cloud

One Conferencing

One Video

Bringing it all together – Ecosystem

• Manufacturers rely on a complex web of suppliers and customers

• Regulatory and market forces increasingly demanding efficient supply chain and end-to-end integrity

• Collaboration across the supply chain is therefore key for competitive edge – and the challenge is global in scale

Manufacturing Company

Manufacturing

Site

HQ

Branch

Office

Distribution

Centre

Contract

Manufacturer

Tier 1

Supplier

3PL Logistics

Provider

Tier 2

Supplier

R&D

Site

Retailer

Distributor

Distribution

Centre

3PL Logistics

Provider

Shipper

Mobility

R&D Ecosystem

Virtual Data

Centres

Supply Chain

Tracking Solutions

Virtual

Contact Centres

Federated

Collaboration

(UCC)

Secure Supply Chain

Messaging

Secure Virtual

Private Network

80,000 connections across 94 locations

5,500m of internal cabling

Up to 60Gb of information carried each second

1,800 wireless access points

16,500 telephone lines

14,000 mobile

SIM cards

10,000 cable

TV outlets

642,000 man-hours

Over 800 people

on the ground at

Games’ Time

Services for

broadcasters

Phone lines

Television

Broadband connections

Wireless access points

Wireless access points

Mobile SIM cards

The official communications service provider for the London 2012

Olympic and Paralympic Games

BT One Cloud has been adopted as the voice communications platform for the

London 2012 Olympic and Paralympic Games

Connecting more than sixty London 2012 locations, it has already

proved highly successful

Five thousand Hosted IP Telephony connections were

planned and rolled out on schedule

With ordering, configuration, and delivery processes already tested

2,500 times, systems have proven to be seamless and bug-free

In spring 2011, London 2012 Hosted IP Telephony

capacity was scaled to 20,000 ...

... providing a 25 per cent cushion should

demand exceed expected levels

The official communications service provider for the London 2012

Olympic and Paralympic Games…BT One Cloud in action

Project focus

Launches from April to December 2011

• Cross portfolio naming launch

• Naming launch for professional services

BT Contact

• Cloud Contact Spain and Italy launch

• Cloud Contact Cisco and Avaya Contact Centre – APAC

• Auto Contact – APAC

• Cloud Contact Cisco – US

• SIP Trunk to/from Inbound Contact global for customer access

BT Connect

• Ethernet Connect Globally- E-line rollout to a further 6 countries taking us to 28. E-LAN

service available in 28 countries

• UK Access –Super fast broadband

• Converged services – Enhanced Cisco offerings globally, and New CPE vendors

BT Compute

• Cloud services launch

BT Assure

• Cloud security expansion- Europe, US, APAC

BT One

• One Cloud Global- Expanding our Cisco based offer in APAC

• One Cloud Cisco USA

• SIP Trunking geo expansion in EMEA and UK new product launch

Project focus

Launches for early 2012

Cross portfolio launch

• Portfolio vision story

BT Connect

• Improving our customer experience –

launch of repeatable solutions, a new

global customer portal, enhanced SLAs,

enhanced performance reporting and

IPv6 ready

• Ethernet Connect – superfast UK

access

• Connect Applications – Connect

Acceleration (Cascade) and Connect

Intelligence (Gomez)

• Connect Applications web monitoring

BT Assure

• Standardised private/hosted offer as a

variant of current Assure manage

firewall (Hosted Security Services)

• Assure Threat Monitoring – launch of

global capability, linked to opening of

Counterpane capability in EMEA (EMEA

& APAC)

BT Compute

• Cloud services launches through key

vertical sectors

Mobility

• APP – iPhone/iPad application

BT One

• BT One single global launch

message to incorporate all Q4

enhancements

• One Cloud MS Lync global rollout +

2013

• One Video pricing, evergreen and

interoperability enhancements

• One Cloud EMEA B-end launch in

key countries in EMEA

• One Voice anywhere (global roaming

and single client)

BT Contact

• Inbound contact LATAM expansion –

new nodes in Chile and Canada

Project focus

• BT Ethernet Connect expanded to 21 cities

• New BT IP Connect nodes in Brazil and Mexico

• Upgraded Connect Backbone

• New BT IP Connect access in Brazil, Colombia and Mexico

• Core Bandwidth Upgrade 2011

BT Connect Networks that think

BT One Communications that unify

• BT One Managed Microsoft Lync

• BT One Voice in Colombia

• BT One Video new bridge in Brazil and Colombia

• BT One Cloud Upgraded Connect Backbone

BT Contact Relationships that grow

• BT Cloud Contact and new BT Inbound Contact nodes to reach

consumers across Latam

BT Compute Services that adapt

• BT On Demand Compute in Brazil, Colombia & Mexico

• BT Data Centre Services

BT Assure Security that matters

• BT Assure Portfolio launch across the region

Portfolio – enhanced and coordinated

LATAM expansion – enhanced and coordinated portfolio

GS Online primary customer research – „personas‟

Tony, 29 Senior Network Administrator

Key goal:

Ensure all sites are

properly set up and

running

“I’d rather configure the

network myself than

have to wait for BT to

do it”

Michael, 42 Project Manager

Key goal:

Make sure all site moves

and new site set-ups go

smoothly and that no

unused sites are up

Get more productive at

upgrading sites before

their utilisation peaks

“We have a lot of

activity on our sites so

we need our provider to

respond fast”

Carsten, 23 Support Specialist

Key goal:

Resolve network

outages efficiency

Update the business

“My internal

commitment is for

updates every

2 hours”

Rolled-up views of multiple GS customers are represented as „personas‟

Robin, 47 Global Infrastructure Manager

Key goal:

Ensure network is

running efficiency, with

minimum outages

Keep costs down

“I need to know my

network is running as

efficiently and cost-

effectively as possible”

Elke, 35 Administrative Assistant

Key goal:

Ensure company is

being charged

correctly

“Checking bills is only

a part of my job but I

need to be able to do

it efficiently”

The GS Online dashboard

GS Online dashboard brings first stage

of transformation to customers – bringing

summary views and easy access to commonly

requested information

Beyond the cloud

Innovation at the speed of life

BT Global Services – Best Global

Operator

http://www.worldcommsawards.com/index.stm

BT‟s Cloud propositions today

BT Compute On Demand Compute, Private Compute

BT Contact Cloud Contact, Auto Contact

BT One One Cloud, Onevoice, Onevoice Anywhere

BT Assure Gateway services, event correlation and analysis

All underpinned by BT Connect as part of our enterprise

class cloud delivery system

Global banking & FM

Low latency services for algorithmic

trading. Proximity hosting for

access to global markets

Global government e.g. health

Secretarial services such as translation

of dictated notes to speed up consultations

Global consumer products e.g retail

Shared infrastructure and rich

applications to improve store footfall

Global commerce e.g. pharmaceutical

Shared infrastructure for non

competitive drug research

Global government e.g education

Applications and content for

schools delivered through

virtual desktops

Delivering against our vision

BT Connect (Cloud enabling)

Vert

ical in

itia

tives

Clo

ud p

latform

initia

tives

Iaa

S

PaaS

& S

aaS

Professional services

Cloud management services

BT One (UCaaS)

Private Cloud

Private Compute

Hosted on your

premises or BT‟s

Public Cloud

On-Demand Compute

Global

Public Cloud (multi-tenanted)

3rd Parties

Global banking & FM

Low latency services for

algorithmic trading.

Proximity hosting for

access to global markets

Global government e.g. Health

translation and dictation

services to speed up

consultations admin

Global consumer products e.g retail

Services for faster store

deployment and increasing

footfall.

Global government e.g education

New generation of

services for students

without the hassle of

desktop management

Global commerce e.g. Pharmaceutical

non competitive drug

research faster

Changing the way we bring services to market

Open Innovation – making it real for our customers

• Working with

customers

to trial new

innovations.

• Obtain early market

feedback and test

commercial

attractiveness and

commercial viability

• Define community,

qualify and prioritise

opportunities.

• Research prototype to

refine concept in

partnership with

community

• Ideas for new products

and services

• Ideas for changing

commercial models

and value propositions

• Ideas to make things

faster

• When concepts

have been proven

with customers

then they will be

down-streamed to

product platforms

Idea generation

Strategic collaboration

Customer trials

New products & propositions

• Pharma

• Life sciences

• Compound sequencing

• Accelerys

• Bioteam

• Key customers

• Research prototype

• Hot House

• Demos

• Feedback

• More Ideas

• Incubator test

• Substantiate benefits

• Build the business case

A recent example

• Retail POS App

• Cloud Contact

• On Demand

Compute

• Innovation Platform

• One Cloud & One

Voice global rollout

• Private Compute

Vertical initiatives

• Education VDI

• Pharma Life

Sciences

• Trading

• Medical

Transcription

• Enriched patient

records

• One Voice

– SIP Trunking &

Anywhere global

roll out


• Supply Chain

Automation

• Health Payment

Analytics

• Health Doc

Management

• Healthcare

Analytics

• Cloud Select

– Services

catalogue

• Cloud Join

– Reseller on

boarding


• End2End Retail

• Pharma

Ecosystem

• Mobile Apps

Platform

• Cloud Burst

– Real time

• Cloud Assure

– Compliance

• Cloud Fuse

– Aggregation

• On Demand

Compute Gen 2

& LATAM

• Enhanced

Radianz services

Continuous innovation and development

Now 3 months 6 months

BT has a well deserved reputation for innovation and thought

leadership helping us push the logistics industry at the forefront of

global change.”

Petra Kiwitt, Executive Vice President, DHL

Solutions & Innovations.

“

Our customers and partners see the benefit

BT‟s core Network infrastructure and Cloud Compute services bring

a flexible, scalable global capability with support and assurance

options that differentiate them in a crowded market.”

Stan Gloss, MD BioTeam

“

The flexibility the system gives Crabtree and Evelyn also has important financial

implications. If the company needs to open up new pop us stores in the run up to

Christmas, or simply get more point of sale systems online to cope with customer

demand, we can simply switch on new servers within the hour.”

Tim Johnson, IT director, Crabtree & Evelyn

“

BT Compute – Our proven experience in delivering

New iPhone app to create a new channel to market.

Developed and hosted on demand.

“ We have the optimum processing

capacity available at any time”

Pets at home

Alcampo, Spanish retailer

Upgrading it‟s website to drive better service and more sales.

Service delivered locally, in a fraction of the time at half the cost.

“ The response from BT has been great

meeting our requirements perfectly”

BT Compute – Our proven experience in delivering

Global logistics business

Fast and flexible for a new land freight application.

Flexible commercials zero capital investment required meant

a faster and better ROI.

“ On Demand Compute met high security requirements”

Last minute request for hosting capacity to support a charity event.

Delivered in hours at 15% of the cost.

“ It really was just a phone call. The whole

experience has been really positive”

Konecta

http://www.grupokonecta.com/index_en.html

BT One – Our proven experience in delivering

ABN AMRO – Onevoice Global VPN

£2m per year savings.

Global voice consolidation, with common standards and central

control across 3400 worldwide branches and 105,000 staff. BT

provided a Onevoice solution, a fully managed end-to-end voice

VPN with flexible tariffs saving ABN AMRO £2m a year.

Streamlining administration costs.

“The BT One Cloud solution means we get loads of extra

facilities at no additional cost. Moreover, because it‟s a cloud-

based managed service, we can keep internal costs low and

concentrate on our day jobs”

National Express – IP telephony & voice services

http://www.google.co.uk/imgres?imgurl=http://moneynewsupdates.com/wp-content/uploads/2010/06/wpid-1277640969_national-express-large.gif&imgrefurl=http://moneynewsupdates.com/travel-with-national-express-at-competent-rates/&usg=__x6c3c4Rx0nzuNgGQXZpa_vTAULc=&h=452&w=543&sz=12&hl=en&start=4&zoom=1&itbs=1&tbnid=3v3MZnGdAZpjnM:&tbnh=110&tbnw=132&prev=/images?q=national+express&hl=en&safe=active&sa=G&gbv=2&tbs=isch:1

BT One – Our proven experience in delivering

Migrated away from their complex legacy voice estate which supported over

3000 sites, to a IP based solution using BT One Cloud.

They achieved a combined annual saving of 20% for their Data and Voice

Services with minimal capital investment.

Major distribution company

Global Business finance company

Wanted to bring together disparate banking entities for a merger and

acquisition ensuring that they accommodated to varying users needs.

Using a scalable pay as you go solution with One Cloud, they

consolidated their communications to a single supplier and saved

10% on their annual savings.

BT Contact – Our proven experience in delivering

A feature rich platform integrating IVR, call recording, skills based routing, and

reporting – into a single easy-to-use on demand package.

30% saving on their annual bills, improved responsiveness and reporting

“ We now have a contact centre platform that will stretch

as we grow, and meet our business needs well into the future”

Facilities management Company

Glaxo Smith Kline

Legacy technology was replaced with a cloud, subscription based platform.

Call recording facilities now provide a safeguard for the consumer, while

advanced routing and multi-channel capabilities aid improved customer service.

“ It was very competitive in price and the functionality was very

good. The management interface was really user friendly too.”

BT Contact – Our proven experience in delivering

Centralised healthcare customer service into a single building.

Service level targets are now being exceeded, while the flexible

pay-as-you-go model is providing newfound business agility

“There was no capital expenditure involved in its implementation

and it‟s very easy for non-technical people to use”

Air Products medical

Summary

Why we believe we are a market leader

Global scale delivered locally the best coverage in EMEA and growing in Asia and LATAM

Leveraging World class partners From the traditional partners like Cisco to emerging cloud players like Cloud.com

Assured service giving peace of mind.

Customer centric innovation From next generation POS for retail to accelerative life science research for global

pharmaceuticals

Award winning portfolio of capability Telehousing, on demand compute, private compute, complex hosting and hybrid

solutions

All underpinned by BT Connect as part of our enterprise

class cloud delivery system

Compliant and secure from private to public and hybrid environments

Pharma Demo

Bio-informatics challenges

Doesn‟t make money

Researching thousands of ideas to yield one possible result

Requires lots of expensive IT resource

Generally non competitive

Constant change – try this, do that, change this, what if…how

does IT keep up? At what cost?

Need to search data sources in the public and private domain

Bio Informatics

researcher needs to

analyse some DNA

Example DNA

sequence

AGAGAGT…

Assemble a

‘pipeline’

to obtain

a result

Answer

Other data

sources

(Public &

private)

Lab

Instruments

Lab

Instruments

Lab

Instruments

The

‘Pipeline’

requires

intensive IT

resources..

How long to

provision

them?

The life of a Bio-informatician

The life of a Bio-informatician

What can we provide?

Seamless connection of applications, data and people

Reduced time to implement IT

Researchers use and pay for IT resources when its needed on a

„task‟ basis

Linking businesses through the ecosystem

Taking computing to the data

Education Demo

What is it?

• Transform educational ICT with BT cloud services:

desktops in the cloud, core educational applications &

collaboration tools

• Enable a community of teachers/ pupils/ parents/

mentors/ governors

• “Learn Anytime” trial now ongoing with 3 pilot colleges

Coventry, Ealing, Isle of Wight

Customer Benefits

• Simplify school ICT and address local government

cost challenges

• TCO saving of >30% for classroom ICT

• Access from anywhere, any time

• Empowering the education community with the

applications, information, & tools they need to reach

full potential

BT Educational Cloud Education Roadmap

Future Direction

• Commercial exploitation post trial by

GS Education team

• Application of the same model across

sectors, e.g. 1000 pupils -> equivalent

1000 employees

• After cloud desktops and applications,

enhance education operations with

new “community spine” services using

real time & location based information

feeds, including:

Automatic school and lesson

registration

Incident management

Field trip management

Cross-school collaboration

Managed payments

Safety

Desktops

Security

Network

Acceleration

Education

Apps

Internet

GW

Resilience

Scaling

Privacy

BT Educational Cloud

Data Centre

In School

Transmitting desktops and virtual

applications to end users

On the move At Home

Education cloud

Portfolio and Cloud Update - BT Plc · PDF filePortfolio and Cloud Update November 2011 . ......

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Transcript of Portfolio and Cloud Update - BT Plc · PDF filePortfolio and Cloud Update November 2011 . ......