Portal Mania

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Which portal is right for you? What considerations do you need to evaluate when developing your portal strategy? Every deployment is different. Join us to learn how easy it is to integrate your partners, resellers, and even customers into your critical processes to enhance visibility, increase collaboration, and help them join the conversation. It's portal mania, and it starts right here.

Transcript of Portal Mania

  • 1. Portal Mania
    Darren Kemp: salesforce.com
    Amee Cooper: VMware
    Matt Brady: TransUnion
  • 2. Safe Harbor
    Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.
    The risks and uncertainties referred to above include but are not limited to risks associated with developing and delivering new functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of intellectual property and other litigation, risks associated with possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year ended January 31, 2010. This documents and others are available on the SEC Filings section of the Investor Information section of our Web site.
    Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
  • 3. Darren Kemp
  • 4. What are we talking about today?
    Portals Functionality Overview
    Implementation Approaches
    Approaches to Adoption
    Evolving Your Portal / Effective Change Management
    Whats coming your way?
    Q & A
  • 5. Reality Check: What is a Portal?
    A door or opening
    An opening in the walls of a building and especially a grandentrance to an important structure.
    IT deals with the use of computers to store, manage and communicate information quickly, efficiently and securely.
    A portal is a gateway to your most important structure, your information.
  • 6. Portals are everywhere!
    Web portals on the internet
    Multiple services/applications in a single site
    Enterprise Portals on company intranets
    Internal sites to access company resources (corporate directories, HR forms, vacation requests, helpdesk tickets, etc.)
  • 7. Why are companies using portals?
    Reduce Costs
    Drive more interactions to the web
    Free up resources to focus on your top customers and partners
    Increase Revenue
    Provide an exceptional customer experience
    Increase collaboration with your partners
    Consistent and improved communication driving everyones SUCCESS
  • 8. Salesforce.com Portals
    Customer Portal
    Self-Service Portal
    Partner Portal
  • 9. Self Service Portal for Service & Support
    On demand self service
    Case Management and Knowledge Base/Solutions
    24/7 support offering
    Part of your overall customer experience and web offering
    Included with Professional Edition and above
  • 10. Customer Portal for Support and more
    Web 2.0 for the next generation
    Advanced Case Management and Knowledge Base/Solutions
    Exposure of custom objects and applications
    Full customization features: Apex, mashups, web tabs, VisualForce
    Support of multiple customer portals, account hierarchy & sharing rules
    Customizable home page and branding
    Personalized customer experience
    Available in Enterprise and Unlimited Editions
  • 11. Whats Coming for Customer Portal?
    Ex.: Solving Problem Now
  • 12. Whats Coming for Customer Portal? Ex.: Solving Problem with one Flow
    One Flow for Questions and Cases.
    One Flow that integrates Community and Customer Service.
  • 13. Partner Portal for Channel Effectiveness
    On demand Partner Relationship Management
    Collaboration with your top partners
    Lead generation, accounts, opportunities and documents
    Greater insight into channel performance
    Reduce Channel Conflict
    Increase Partner Productivity
  • 14. Whats Coming for Partner Portal?
  • 15. Summary: Salesforce.com Portals
    Please contact your Account Executive for detailed features and pricing.
  • 16. Amee Cooper
    ManagerAdoption, Change Mgmt, & TrainingField Automation and Services Team
  • 17. Who We Are
    VMware (NYSE: VMW), the global leader in virtualization and cloud infrastructure, delivers customer-proven solutions that significantly reduce IT complexity and enable more flexible, agile service delivery. VMware accelerates an organizations transition to cloud computing, while preserving existing IT investments and enabling more efficient, agile service delivery without compromising control. With more than 190,000 customers and 25,000 partners, VMware helps organizations of all sizes lower costs, preserve freedom of choice and energize business through IT while saving energyfinancial, human and the Earths.
    • Founded 1998
    • 18. Employees: more than 8,200
    • 19. 2009 Revenue: $2 billion, 5th largest infrastructure software company
    • 20. Market Category: Virtualization and Cloud Infrastructure
    • 21. Products Used:
    • 22. Deployed: PRM, CRM
    • 23. Deploying: Service Cloud
    • 24. Current Partner Central Usage: 25,000+ Partners, 2,000+ Internal Users