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Portage la Prairie & Region

ACTIVE GUIDE WINTER 2019 – 2020

245 Royal Road South Portage la Prairie, Manitoba Telephone: 204-857-7772 Fax: 204-239-1520 www.StridePlace.ca

PRRA Gift Ideas Holiday Schedule Swimming Lessons 2020 Upcoming Events

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2010 Spring/Summer Leisure Guide Message from the Chair

PORTAGE REGIONAL RECREATION AUTHORITY INC.

info@ StridePlace.ca

Inside this issue:

Hours of Operation & Holidays 2

Holiday / Christmas Schedule 3

PRRA Programs 4

Shindleman Aquatic Centre 5

Pre-School & Swim Kids Lessons 6 & 7

Stride Place Memberships 8 & 9

Hey Portage Magazine Article 10

2020 Upcoming Events 11

Contact Us 12

STRIDE PLACE HOURS OF OPERATION

The PRRA has made every effort to ensure the accuracy of the information contained in this publication and does not accept responsibility for printing errors, changes or omissions that may occur.

PRRA RECEPTION HOURS

STRIDE PLACE HOLIDAY HOURS

STRIDE PLACE FACILITY HOURS & MEMBERSHIP ACCESS

Note: Hours may be adjusted based on need. Check our website StridePlace.ca for details.

Regular Season: Monday - Friday 8:30am - 8:30pm Saturday 11:30am - 7:30pm Sunday 10:00am - 6:00pm

Monday - Sunday 5:35am - 11:30pm

December 24 (Christmas Eve) Facility: 5:35am-4pm, Fitness Centre: 5:35am-3:30pm & Reception: 8:30am-3pm December 25 (Christmas Day) CLOSED December 26 (Boxing Day) CLOSED December 31 (New Years Eve) Facility: 5:35am-6pm, Fitness Centre: 5:35am-5:30pm & Reception: 8:30am-4pm January 1 (New Years) CLOSED February 17 (Louis Riel Day) 12pm - 6pm

To provide and support recreation, leisure and community facilities and programs for the benefit of all citizens in the

Portage la Prairie region.

PRRA Mission Statement:

There are many ways to stay in touch with all the latest news!

Nov 20 PRRA Free Public Swim Nov 20 Selkirk Steelers vs Portage Terriers Nov 22 - 24 PMHA – Novice Tournament Nov 23 Farmers Market Nov 25 Mobile Blood Donor Clinic Nov 29 OCN Blizzard vs Portage Terriers Nov 30 Farmers Market Dec 4 Neepawa Natives vs Portage Terriers Dec 6-7 PCI Girls – Christmas Classic Tournament Dec 7 Farmers Market Dec 7 Selkirk Steelers vs Portage Terriers Dec 8 PRRA Free Skate with Santa Dec 11 Online Winter Swimming Lesson Registration Dec 12 Winter Swimming Lesson Registration Dec 13 Winnipeg Blues vs Portage Terriers Dec 14 Farmers Market

Dec 14 Red Cross Babysitters Course Dec 18 PRRA Free Public Swim Dec 18 Winkler Flyers vs Portage Terriers Dec 21 Farmers Market Dec 21 & 22 Manitoba Speed Skating – MB Open Dec 25 & 26 Stride Place Closed Dec 30 Mobile Blood Donor Clinic Jan 1 Stride Place Closed Jan 3 - 5 PMHA – PeeWee Tournament Jan 4 Farmers Market Jan 5 Virden Oil Capitals vs Portage Terriers Jan 11 Farmers Market Jan 11 Manitoba Speed Skating Jan 11 Steinbach Pistons vs Portage Terriers Jan 13 Mobile Blood Donor Clinic Jan 17-19 PMHA – Lions’ Atom Tournament

Jan 18 Farmers Market Jan 18 Winkler Flyers vs Portage Terriers Jan 25 Farmers Market Jan 24 Dauphin Kings vs Portage Terriers Jan 29 Virden Oil Capitals vs Portage Terriers Jan 31 Wayway Wolverines vs Portage Terriers Feb 1 Polar Plunge Feb 1 Farmers Market Feb 7 Winnipeg Blues vs Portage Terriers Feb 8 Farmers Market Feb 8 & 9 PMHA – Squirt Tournament Feb 8 Winkler Flyers vs Portage Terriers Feb 14-16 Pond Hockey Feb 15 Farmers Market Feb 15 Dauphin Kings - Portage Terriers Feb 17 Louis Riel Day

Upcoming Events:

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2019 - 20 HOLIDAY SCHEDULE

FREE Sticks n’ Pucks: Kids 4 - 12 years: Dec 22 11:45 - 1:15pm Dec 23 12:00 - 1:30pm Dec 24 12:00 - 1:30pm Dec 27 12:00 - 1:30pm Dec 28 12:00 - 1:30pm Dec 29 12:00 - 1:30pm Dec 30 12:00 - 1:30pm Dec 31 12:00 - 1:30pm Jan 2 12:00 - 1:30pm . Teen 13 - 17 years: Dec 22 1:30 - 3:00pm Dec 23 1:45 - 3:15pm Dec 24 1:45 - 3:15pm Dec 27 1:45 - 3:15pm Dec 28 1:45 - 3:15pm Dec 29 1:45 - 3:15pm Dec 30 1:45 - 3:15pm Dec 31 1:45 - 3:15pm

Jan 2 1:45 - 3:15pm.

Senior 50+ Sticks n’ Pucks: Dec 23, 27 & 30 2:00 - 3:00pm . Helmet, a stick & puck Required Adult Supervision Required for all children

FREE Skating:

Family Skate: (Adult Required)

Dec 23 3:15 - 4:15pm Dec 24 10:45 - 11:45am Dec 27 3:15 - 4:45pm Dec 28 3:45 - 5:15pm Dec 30 3:15 - 4:45pm Dec 31 10:45 - 11:45am Jan 2 10:15 - 11:45am

Senior Skate: (50+ years)

Dec 24 & 31 1:30 - 2:30pm Jan 2 1:30 - 2:30pm

Public Skate: Dec 21 4:15 - 5:15 pm Dec 23 6:45 - 8:15 pm Dec 27 6:45 - 8:15 pm Dec 29 4:15 - 5:45 pm Dec 30 6:45 - 8:15 pm

Tiny Tots Skate: (Tots up to 5 years)

Dec 23, 27 & 30 10:30 - 11:30am

Helmets strongly advised for all children during

skating

Holiday Schedule

2019-20

Holiday Public Swim Schedule: Dec 23 (Special Public Swim) 12:00 - 7:00pm Dec 24 (Special Public Swim) 10:00am - 3:00pm Dec 25 & 26 Closed Dec 27 (Special Public Swim) 12:00 - 7:00pm Dec 28 (Special Public Swim) 1:00 - 6:00pm Dec 29 (Regular Schedule) 10:00am - 6:00pm Dec 30 (Special Public Swim) 12:00 - 7:00pm Dec 31 (Special Public Swim) 10:00am - 4:00pm Jan 1 Closed Jan 2 (Special Public Swim) 12:00 - 7:00pm Jan 3 (Special Public Swim) 12:00 - 7:00pm Jan 4 (Special Public Swim) 1:00 - 6:00pm Jan 5 (Regular Schedule) 10:00am - 6:00pm . * Regular Admission Prices Apply

Sunday December 8th 2019

1:15 - 2:45pm

Schedule are subject to CHANGE Please go to Strideplace.ca for latest schedules

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PRRA PROGRAMS & UPCOMING EVENTS

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SHINDLEMAN AQUATIC CENTRE

Shindleman Aquatic Admission Rates

General Admission (restricted re-entry applies)

Adult 7.00 Youth 7.00 Senior 7.00 Infant 3.00 Family 30.00 Rentals Local Group 135.00/hr Visitor Group 195.00/hr * prices include GST * 2020 prices

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AQUATIC PROGRAMS - PRE-SCHOOL & RED CROSS SWIM KIDS

Swimming Lesson Fees

Red Cross Swim Pre-school $80.00 Red Cross Swim Kids Levels 1-6 $80.00 Red Cross Swim Kids Levels 7-10 $85.00 Strokes 1 (SK4 - SK6) $80.00 Strokes 2 (SK7 - SK10) $85.00 Adult $100.00 . * GST Included * 2020 Prices

STARFISH/DUCK (4 to 30 months) Parented An introductory class for babies and their parent or caregiver. Must be able to hold their head up. / A parented program which helps build confi-dence while enjoying the water through games, songs and active water play.

SEA TURTLE (24 to 36 months) Parented (3 to 5 years) Transitional This is a transitional level for pre-schoolers and their parents or entry level for chil-dren who have never taken lessons. Parents can gradually transfer the preschoolers to the care of the instructor. This level develops skills in swim-ming, glides and floating.

SEA OTTER (3 to 5 years of age) Transitional Using games and activities, swimmers learn to open their eyes under water, further develop basic floats and glides, and swim 1 metre. They also learn age-appropriate water safety skills. Transitional level that transfers the preschooler to the care of the Instructor.

SALAMANDER (3 to 5 years) Un-Parented Preschoolers actively learn new swimming skills including assisted floats and glides through games and song. Learns to jump into chest deep water.

SUNFISH (3 to 5 years) Un-Parented Assisted by an instructor, preschool-ers work on stroke and skill progression. Focuses on good judgment in, on and around the water. Includes entries and floats in deep water.

CROCODILE/WHALE (3 to 5 years) Un-Parented Preschoolers start independent glides and kicking in deep water. Endurance is built through increasing distance for front and back swims. Learns the dolphin kick and synchronized swimming skills. Will increase their distance and improve their skills in front and back swims.

January 6 - March 16, 2020 Session 1 Monday Evenings * No Lessons on February 17

10 Classes

4:30 Salamander SK 2 Starfish/Duck 5:00 SK 5 Sea Otter SK 7/8 5:30 Sunfish SK 5 -------- 6:00 SK 1 Salamander SK 3 6:30 SK 4 SK 3 SK 6 7:00 Adult Lessons

January 8- March 11, 2020 Session 2 Wednesday Evenings 10 Classes

4:30 Sea Otter SK 1 Sunfish 5:00 Croc/Whale Sea Turtle SK 3 5:30 SK 5 Salamander SK 1 6:00 SK 2 SK 4 SK 9/10 6:30 SK 3 SK 6 --------

January 11 - March 14, 2020 Session 3 Saturday Mornings

9:00 Sea Turtle Sunfish SK 1 SK 4 9:30 SK 3 SK 2 SK 5 Salamander 10:00 SK 7/8 Sea Otter Croc/Whale Starfish/Duck 10:30 -------- Sea Turtle SK 6 SK 2 10:45 SK 9/10 -------- -------- -------- 11:00 -------- SK 4 Sea Otter Sunfish 11:30 Salamander SK 5 SK 3 SK 1

Please Note: Swimming Lesson Registration begins online Wednesday December 11th & in person at Stride Place Thursday December 12th beginning at 8:30am

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Register and Review PRRA Programs & Services from the convenience of your home!

The PRRA now offers access online for our customers to register for programs including swimming lessons and PRRA courses. . * Check facility availability for both the Stride Credit Union & Portage Mutual Arenas.

* View online schedules for ice, public skating, swimming and meeting room schedules!

Visit StridePlace.ca & click on the PRRA ONLINE SERVICES link to get started now!

* REGISTER FOR PROGRAMS

* REQUEST A RESERVATION

* CHECK ICE & RENTAL SPACE AVAILIBILITY

AQUATIC PROGRAMS - RED CROSS SWIM KIDS

SWIM KIDS LEVEL 1 (SK1) This is the entry level for children ready to move in shallow water. Provides an orientation to the water and the pool and introduces floats and glides with kicks. Child builds endurance by improving distance.

SWIM KIDS LEVEL 2 (SK2) Helps the child build skills in front and back swims. Child is introduced to deep water activities and proper use of PFD. Endurance is built on flutter kicking with as-sisted aids and 5 metre swim. SWIM KIDS LEVEL 3 (SK3) Provides an introduction to the front crawl and diving. Child works on floats and changing direction in water. Endurance is achieved by building strength in flutter kick-ing and a 15 metre swim. SWIM KIDS LEVEL 4 (SK4) Front crawl, back glide and should roll are further developed. Child works on kneeling dives, surface support and developing a greater sense of self-safety by under-standing their own limits. Endurance is built by a 25 metre swim. SWIM KIDS LEVEL 5 (SK5) Back crawl is introduced, along with sculling skills and whip kick on the back. Child tries stride dives and receives an introduction to safe boating skills. Endurance is developed through dolphin kicking and a 50 metre swim. SWIM KIDS LEVEL 6 (SK6) Front and back crawl continue to be refined as the elementary backstroke is newly introduced. Child is also introduced to safety on ice, elementary rescue of others with throwing assists, treading water and the front dive. Endurance is built through a 75 metre swim.

SWIM KIDS LEVEL 7 & 8 (SK7/8) 7: This level continues to build skills and endurance for front crawl, back crawl and elementary back stroke and introduces whip kick on the front. Endurance is built through timed treading water and a 150 metre swim. 8: This level provides an introduction to the breast-stroke, foot first sur-face dives and rescue entries. Child learns about the dangers of open water, hypothermia and rescuing. Endurance is built on the dolphin kick and 300 metre swim.

SWIM KIDS LEVEL 9 & 10 (SK9/10) Front crawl, back crawl, elementary back stroke and breast-stroke continue to be refined. They work on head-first surface dives and standing dives./ Re-finement of strokes, with an introduction to butterfly and scissor kick. Endurance is built on dolphin kick and butterfly drills and 500 metre swim.

STROKES 1 & 2 This course is designed for a child experiencing difficulty completing the swim kids levels. Classes focus on refin-ing the strokes and improving the cardiovascular fitness endur-ance a child needs to progress to the next level. Strokes 1: levels

SK4 - SK6

ADULT The Red Cross offers adult swim lessons through our innovative, learn-at-your-own-pace Learn-to-Swim program. De-veloped for older teens and adults, our program gives adult swim-mers at every level the opportunity to improve their skills in a safe environment – and under the guidance of a trained instructors.

UNSURE OF WHAT CLASS TO REGISTER FOR?

Contact the PRRA at 204-857-7772 to arrange a

FREE SWIM ASSESSMENT to evaluate your child.

* $8.00 Drop In *$7 Senior Drop In * Aquafit Schedule until March 2020

Aquafit is included with All Aquatic & Active Pass Memberships!

Mondays 12:30 - 1:30pm & 8 - 9pm Tuesday & Thursday 7 - 8pm Saturday 12 - 1pm

Senior Aquafit (55+) Tuesday & Thursday

1:30 - 2:30pm

Regular Aquafit: A high energy class great for those looking for a full body workout, with fun energetic music. Also great for people with injuries or limited mobility as water is gentle on joints. Senior Aquafit: This class is for 55+, the class is a slower, quieter more relaxed version of our regular Aquafit. Music volume is turned down for these classes.

Note: Trained Lifeguards teach aquafit classes for motivational purposes. The staff are not certified fitness instructors. Please be sure to participate at your ability level and let staff know immediately if you have any abnormal pain or discomfort. Those with medical conditions, new participants and those adding exercise into their life should seek medical advice prior to participating as there is an inherent risk of injury in any physical activity including the aquafit programs.

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STRIDE PLACE

Operation Red Nose Portage la Prairie Runs:

November 29 & 30th, December 6, 7, 13, 14, 20, 21, 27, 28 & 31

Mondays 11:00am - 12:00pm Wednesday 7:00 - 9:00pm Friday 11:30am - 1:00pm

Come and enjoy the waves for $2.00! All participants have the same $2 admission price. Children under 12 must be

accompanied by an adult. Included in the PRRA Aquatic or Active Membership. *All regular pool rules apply * Check StridePlace.ca for any schedule changes

This swim is dedicated to those patrons 55 years young or more. Enjoy your very own aquafit class dedicated to health, fitness and fun.

$7.00 per class or included with a valid PRRA Aquatic or Active Membership This class is for 55+, the class is a slower, quieter more relaxed version of our regular Aquafit.

Music volume is turned down for these classes.

Tuesday 1:30 - 2:30pm Thursday 1:30 - 2:30pm

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The Viterra Fitness Centre is 4000 sq. ft. filled with user friendly equipment to challenge you! If you are a beginner or novice there is everything you need to achieve success, resulting in healthy and active lifestyle! Cardiovascular Equipment Features:

• Customizable Exercise Programs

Other Fitness Centre Features :

• Wide Variety of Equipment to meet

ALL Fitness Needs

• Free 30 Minute Orientation Available

• Men's, Ladies & Universal Change Rooms

• Cable TV’s

General Fitness Centre Hours: Monday – Sunday: 5:35am – 11:30pm Restricted and Drop In Fitness Centre Hours: Monday - Friday: 5:35am – 8:30am (Members Only)

8:30am - 8:30pm (Drop In Available) 8:30pm - 11:30pm (Members Only) Saturday: 5:35am - 11:30am (Members Only) 11:30am – 7:30pm (Drop In Available) 7:30pm – 11:30pm (Members Only) Sunday: 5:35am – 10:00am (Members Only) 10:00am – 6:00pm (Drop In Available) 6:00pm – 11:30pm (Members Only)

6 Treadmills, 5 Elliptical, 2 Steppers, 6 Stationary Bikes, 1 Rower, 10 Weight Machines,

Lateral X, Jacob’s Ladder, Free Weights, Exercise Balls, Medicine Balls & Aerobics Equipment

VITERRA FITNESS CENTRE

Whether you want to workout in our fitness centre, swim for fun or fitness, enjoy an invigorating walk on the walking track, Stride Place has everything you need!

Active Pass Rates : Annual 3 Month 1 Month 1 Week Daily Adult (25-54) 475.00 150.00 82.00 41.00 10.00 Adult (as of Jan 1st 2020) 495.00 160.00 82.00 45.00 10.00 Young Adult (18-24) 440.00 135.00 75.00 37.50 10.00 Young Adult (as of Jan 1st 2020) 450.00 140.00 75.00 40.00 10.00 Youth (13-17) 320.00 125.00 70.00 35.00 8.00 Youth (as of Jan 1st 2020) 330.00 135.00 70.00 40.00 8.00 Senior (55+) 320.00 125.00 70.00 35.00 8.00 Senior (as of Jan 1st 2020) 330.00 135.00 70.00 40.00 8.00 Couple (2 Adults) 920.00 290.00 140.00 70.00 20.00 Couple (as of Jan 1st 2020) 950.00 305.00 140.00 80.00 20.00 Family* (Family of 5) 1,200.00 350.00 150.00 75.00 27.00 Family* (as of Jan 1st 2020) 1,200.00 360.00 150.00 85.00 27.00

Family is defined as a family (up to five) residing at the same address. Maximum two adults.

All Active Passes Include : • Access to Shindleman Aquatic Centre & Splash Island (in season)

• Access to Viterra Fitness Centre & Portage CO-OP Walking Track

• Free drop-in to all Aquafit classes (some restrictions apply)

• Daily locker use free with own lock & Option of Locker Rental .

Aquatic Pass Rates : Annual 3 Month Adult (25-54) 380.00 145.00 Adult (as of Jan 1st 2020) 385.00 155.00 Youth (13-17) 220.00 85.00 Youth (as of Jan 1st 2020) 225.00 90.00 Senior (55+) 250.00 120.00 Senior (as of Jan 1st 2020) 260.00 130.00 Child* (3-12) 210.00 - Child (as of Jan 1st 2020) 215.00 75.00 Infant* (under 2) 50.00 20.00 Infant (as of Jan 1st 2020) 60.00 25.00 Family* (Family of 5) 900.00 350.00 Family (as of Jan 1st 2020) 925.00 350.00

• Access to Shindleman Aquatic Centre & Splash Island (in season)

• Free drop-in to all Aquafit classes (some restrictions apply)

• Daily locker use free with own lock & Option of Locker Rental

PORTAGE CO-OP WALKING TRACK

PRRA MEMBERSHIPS

Walking track may be closed on occasion, check online at www.StridePlace.ca or call 204-857-7772 for details.

Tried of slippery sidewalks and other unpredictable weather conditions?

The Portage CO-OP Walking track offers a comfortable setting for a walk or jog with 210 metres of impact absorbing track. With two one metre-wide lanes, the track can accommodate users of all ages and abilities.

The Walking Track is available free of charge Monday to Friday 4 - 10 pm & Weekends after 9am!

However users should note that the facility will be open to the general public during these times and there may be slight inconveniences for those patrons using the track. Active Pass & Walking Track Membership Fees and/or drop-in fees include unlimited access to the walking track during restricted access times. Restricted Track (Membership Only) Access Times: Monday - Sunday 5:35am - 8:30am Restricted Track (Membership & Drop-in only) Access Times: Monday - Friday 8:30am - 4pm Saturday & Sunday 8:30am - 9am Walking Track Membership Fees: Annual 3 Month Daily Rate All Users $145 $52 $3 All Users (as of Jan 2020) $150 $55 $3

PRRA MEMBERSHIPS

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HEY PORTAGE MAGAZINE ARTICLE

With the world at our finger tips digitally, if you've found yourself flipping through a magazine it might mean that you're craving something new to do. Maybe you're be sitting in a waiting room right now and taking notice of someone near you, reminding yourself that you've been thinking about getting in shape. If you're feeling restless or are interested to challenge yourself at a new skill, chances are that the Portage Regional Recreation Au-thority (PRRA) has a program that might inspire your participation.

For some, the notion of community recreation may translate as simply something 'to keep the kids occu-pied', but that's not the case with the programming of-fered by the PRRA and they're very excited to talk about what's in store for people of all ages and abilities.

Until recently, the focus of most of the programming for the department was largely on summer camp programs running through July and August for youth, but as Rec-reation Manager Angie Shindle shares with us, the re-opening of the Shindleman Aquatic Centre as a year-round indoor aquatic venue has been a catalyst to ex-plore more uses for their facilities for all ages and through more months of the year. "We find that most of our programming that appeals to all ages seems to happen in the pool. Swimming les-sons are offered from baby through to adult and we have senior's aqua fit classes," says Shindle. "We really can't put an age range on it - we're getting good re-sponses from all ages. We've just started our adult swimming lesson program and the response has been great," Shindle says. "We have scheduled this in its own timeslot, separate from other swim programming so that those participants can really feel comfortable. We're also excited to reintroduce aqua Zumba and pad-dleboard yoga in the New year."

Stride Place itself is the host venue for a variety of ac-tivities not operated by the PRRA, but led by independent groups including minor hockey, judo and taekwondo clubs operate their clubs on site. Becoming internationally recognized as a host site for

national events including the 2019 Mixed Doubles Olympic Curling trials and the national broomball championships, the versatility of the space creates an environment that accommodates a wide scope of fit-ness and sport programming. Additionally, instructors from the community also use the venue to conduct their own personal training and fitness classes. For Shindle, it is critical that the PRRA find classes that compliment and not compete with some of the existing community organizations.

"We're always open to ideas from the community about what is lacking and what they would like to see us offer," says Angie. "People can call, e-mail or drop in to see me with their ideas. This is a great opportunity for us to draw from some of the great resources that we have in the community that are interested to host and facilitate a program themselves but need a venue and need administrative assistance for the registration. We love to explore partnerships like that."

The growing popularity of the summer youth programs has the PRRA exploring opportunities for shorter sessions during Spring Break as well as considering opportunities for youth during in-service days throughout the school year. It creates another opportunity for a positive touch point with families and an alternative to spending an idle day at home, which has attracted interest from parents in the region.

"One other consideration that is very important for us is making sure that what we offer is affordable for everyone," Shindle tells us. "We are a registered non-profit, so we do need to cover the costs to operate whatever we propose, but we're not motivated to generate a large profit from it. We want to make it feasible for everyone." For more information about the PRRA and their programs or facilities, you can visit their website at www.strideplace.ca and download their Active Guide for all the latest information and schedules.

Article from the Winter 2018 Issue of Hey Portage Magazine

If You Think this is Just for Kids, Think Again

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2020 UPCOMING EVENTS

To purchase tickets go to www.StridePlace.ca

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Contact Us: 245 Royal Rd South on Island Park Portage la Prairie, MB Mailing Address: Box 1059 Portage la Prairie, MB R1N 3C5 Phone: 204-857-7772 Fax: 204-239-1520 Website: www.StridePlace.ca Email: info@prra.ca

Angie Shindle, General Manager (204) 857-7772 ex 2224 ashindle@prra.ca Randy Miller, Facility Operations Manager (204) 857-7772 ex 2226 rmiller@prra.ca Zapphira Neuschwander, Recreation Manager (204) 857-7772 ex 2225 zneuschwander@prra.ca Carla Jackson, Payroll & HR Administrator (204) 857-7772 ex 2222 cjackson@prra.ca Shelley Smith, Scheduling Coordinator (204) 857-7772 ex 2237 ssmith@prra.ca Valerie Jones, Marketing Coordinator (204) 857-7772 ex 2232 vjones@prra.ca Janis Ducharme, Senior Customer Service (204) 857-7772 ex 2221 jducharme@prra.ca