IGNORE TECHNOLOGY PERFORMANCE AND SMALL ISSUES BECOME

MONSTER PROBLEMS.AND WE HAVE THE DATA TO PROVE IT.

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BUSINESS DEPENDS ON TECHNOLOGY.When tech fails, everyone suffers —

• Sales and marketing• Operations• Customers

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“MEASURING THE BUSINESS IMPACTOF TECHNOLOGY PERFORMANCE,”a recent survey of more than 300global executives, revealed the details.

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THE GROWING ISSUES FOR EXECUTIVES

REPORT DAILY TECHNOLOGY PERFORMANCE ISSUES

SAY THE FREQUENCY OF FAILURES IS CONTINUING OR INCREASING

SAY THE SAME MAJOR FAILURE HAS OCCURRED MULTIPLE TIMES

48% 75% 81%

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AS A RESULT,

90% of executives made

an additionalinvestment in IT toresolve a tech issue.

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BUT THE USUAL PLAN OF ATTACK ISN’T WORKING

Short-term upgrades and Band-Aid approaches such as consultants

FAIL TO FIX THE PROBLEM.

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WHEN TECH FAILS, EVERYONE SUFFERS.

SAID THE FAILIMPACTEDSALES

34%

According to the survey:

SAID THE FAIL COST STAFF AND RESOURCES

41%

SAID CUSTOMER SERVICE WAS AFFECTED

69%

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$10.8M

WHAT DOES THAT REALLY MEAN?Each #techfail costs an average of

• Lost productivity• Wasted product• Dissatisfied customers

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BUT ONLY

33%of surveyed executives said they collect data and quantify the impact of failures.

33%

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“When our distribution databases went down, we couldn’t ship our product. Plus, we lost awareness of stock levels, causing us to resort to a manual count. The bottom line was a big loss in sales, plus some very upset customers.”

– U.S. Manufacturing Executive

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STOP REACTING AND START PREDICTING.

GET I.T. AND THE BUSINESS IN SYNC ON TECHNOLOGY PERFORMANCE

MEASURE THEBUSINESS IMPACT

USE TOOLS TO HELP FIND AND FIX THE ROOT CAUSE

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A TECHNOLOGY PERFORMANCE STRATEGY CAN STOP A #TECHFAIL BEFORE IT HAPPENS.

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AND KEEP

MONSTERPROBLEMSFROM DAMAGINGYOUR BUSINESS.

READ THE FULL STUDY AND LEARN

MORE AT COMPUWARE.COM/TECHFAIL.