Chitkara business school

assignment of principles of management

Submitted by: Komal Sharma Kulbir

Arushi Gaurav Anshum Gagan

Take a survey in your class and ask the students to respond to two questions: (1)“Describe in detail when you feel exceptionally good about your college.”(2)“Describe in detail when you feel exceptionally bad about your college.”Classify the underlying factors according to Herzberg’s two factor theory and discuss the implications of your findings..

Herzberg’s two factor theory..

• Psychologist Frederick Herzberg proposed the two factor theory – also called the motivation- hygiene theory..

• Herzberg emphasized that the opposite of satisfaction is not dissatisfaction. Removing dissatisfying characteristics from a job does not make the job satisfying..

Contd. Herzberg’s two factor theory..

• He proposed that his findings indicated the existence of a dual continuum: the opposite of “satisfaction” is “no satisfaction” and the opposite of “dissatisfaction” is “no dissatisfaction”.

• According to Herzberg, the factors that lead to motivation are separate and distinct from those that lead to dissatisfaction..

Contd. Herzberg two factor theory

• Herzberg concluded that Intrinsic factors (Motivators) are related to job satisfaction whereas Extrinsic factors (hygiene) are tended to be cited with dissatisfaction..

Hygiene factors

Hygiene factors are as follows:• Company policies• Working conditions• Relationships with others• Job security• Quality of supervision• Salary

Motivating factors

Motivating factors are as follows:• Promotional opportunities• Advancement• Recognition• Achievement• Responsibility

Results of survey..

Survey conducted

Classmate 1:Exceptionally good about Chitkara:Opportunity to meet Mr. S Gopalkrishnan(executive co chairman INFOSYS).Exceptionally bad about Chitkara:No Sunday off..

Contd. survey

Classmate 2:Exceptionally good about Chitkara:Experienced faculty like Ohri sir..

Exceptionally bad about chitkara:Throwing students out of the class without any

reason

Contd. survey

Classmate 3:Exceptionally good about Chitkara:Initiatives like presentations, guest lectures,

catalyst workshop by Colonel Rakesh Sir..

Exceptionally bad about Chitkara:Wi-fi are not working in hostel & the food in

hostel mess.

Survey contd..

Classmate 4:• Exceptionally good about Chitkara:Opportunity to meet Dr. APJ Abdul Kalam.Fair results.

• Exceptionally bad about Chitkara:Transport service.No time for self.

Analysis of survey

analysis• On analyzing the first question i.e. when they

feel exceptionally good about Chitkara. The answers were mainly focused on the opportunities provided to them for personal growth, recognition, advancement and responsibility.

• However on analyzing the second question i.e. when they feel exceptionally bad about Chitkara the answers were mostly related on the policies of Chitkara, working conditions and relationships.

conclusion

• We can conclude that the reasons that made people feel good are different from the reasons that made them feel bad..

• Intrinsic factors like growth, appreciation, advancement also called Motivators seems related to motivate the students in Chitkara..

Contd. Conclusion..

• However, the extrinsic factors like policy, working conditions, relations with others i.e. Hygiene factors can be cited as the reason for dissatisfaction..

• Thus, satisfying the Herzberg’s two factor theory of motivation..