Policies and General Information - Kanika Hotels...Dress Code: Smart casual (tailored shorts...

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S ’19 Luxury All-Inclusive Policies and General Information

Transcript of Policies and General Information - Kanika Hotels...Dress Code: Smart casual (tailored shorts...

Page 1: Policies and General Information - Kanika Hotels...Dress Code: Smart casual (tailored shorts accepted, no sleeveless T-shirts or flip flops allowed, closed shoes recommended) Back

S ’19

Luxury All-InclusivePolicies and General Information

Page 2: Policies and General Information - Kanika Hotels...Dress Code: Smart casual (tailored shorts accepted, no sleeveless T-shirts or flip flops allowed, closed shoes recommended) Back

Dear Guests,

We are delighted to welcome you to Cyprus and to our Olympic Lagoon Resort Paphos. The purpose of this booklet is to introduce you to our facilities, services and venues and most importantly to help you enjoy them to the fullest.

You will find important information about our Luxury All-Inclusive policies, which we kindly ask you to read carefully and follow, in order to have a comfortable, safe and pleasant experience during your holidays.

Our extensive bars serving branded alcoholic drinks and our themed restaurants are at your disposal to enjoy.

Contents Page

The All-Inclusive Wristbands and Day Passes 4

What’s included in your Luxury All-Inclusive Package 4

Your Food Outlets: The right bite and place 5

Your Beverage Outlets: Drop in for a drink 8

The Little Monsters Kids Club 9

The Teenz Club 9

Info Kiosk for Restaurant Reservations 10

Our Luxury All-Inclusive Policies 11

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Serenity Pool

Rock ’n’ Roll Diner

Seven Orchids Pan Asian Restaurant

You & Me Bar

Captain’s Deck Taverna

Royal Olympic Restaurant

Entertainment

A per fect

sett ing and

ambience to

match your

appet i te

and mood!

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THE ALL-INCLUSIVE WRISTBANDS AND DAY PASSESUpon check-in you will receive an all-inclusive wristband that entitles you to take full advantage of our food and beverage outlets. Kindly wear your wristband at all times, otherwise the staff will not be authorized to serve you without charges. Our wristbands come in different colours for different purposes, as follows: • Gold Wristbands: for in-house adults , residents of Deluxe Rooms and Family Junior Suites. • Blue Wristbands: for in-house adults, residents of Whiterose Suites, Fisherman’s Village Rooms and Deluxe Superior Rooms. • Green Wristbands: for in-house children and teenagers up to 18 years old. In accordance with our strict instructions, our staff will not serve alcoholic beverages toany guests wearing a green wristband.

Day Passes for Non-Residents Special packages for either a particular banqueting event or for the whole day are available for non-residents and can be obtained at our reception desk.For detailed charges please contact our reception team.

WHAT IS INCLUDED IN YOUR LUxURY ALL-INCLUSIVE PACKAGEThe Olympic Lagoon Resort’s Luxury All-Inclusive packages will enhance your holiday experience by offering you the delicious pleasure of unlimited food and beverages. Day and night, meals, snacks, ice creams and drinks are yours to enjoy throughout the resort.

What’s included?• Choice of 6 restaurants for your dinner including a snack coffee bar (The Snackeria)

for all-day dining, 4 themed restaurants (Seven Orchids Pan Asian Restaurant, Captain’s Deck, Rock ‘n’ Roll Diner, Garibaldi) and the main buffet restaurant (Royal Olympic) with lavish breakfast, lunch and dinner buffets.

• Delicious top quality local ice cream served from 10:00-23:00 (10:00-18:30 Blue Lagoon Pool Bar - 18:30-21:30 in Royal Olympic Restaurant and in the Rock&Roll till 23:00)

• A rich selection of branded international alcoholic and non-alcoholic beverages. (10:00-23:30)• Drinks and refreshments in a choice of 4 bars, as well as in the lobby lounge• In your mini-fridge: • 1 bottle of mineral water on arrival, replenished daily • 2 soft drinks and 2 packets of orange juice upon arrival• All kinds of tasty hot and cold snacks and desserts are served from 10:30 in our

contemporary snacks outlet, the Snackeria

Find out more…For more information, such as opening hours and days, as well as descriptions of each outlet, check the respective section in this booklet. To avoid misunderstandings and to make the most of your package, please carefully read the information in our“Luxury All-Inclusive Policies” section.

Room ServiceAll items ordered from the Room Service menu will be charged as per menu prices. An additional room service charge of €3.00 per order applies. From 10:30 to 22:00

Royal Olympic Restaurant

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YOUR FOOD OUTLETS: THE RIGHT BITE AND PLACEThe Olympic Lagoon Resort Paphos offers six food outlets in different settings, each with its distinctive ambiance and theme cuisine. Find out what makes each one special, so you will always choose the one that perfectly matches your mood and appetite!

All-day dining and endless flavoursVisit our main restaurant for an enriched buffet breakfast, lunch and dinner. A children’s buffet and a special sitting area for families as well as adults are reserved. The extensive buffet features live cooking stations, lavish cold buffets and the divine sweets and ice cream corner. Our chefs offer you a rotating variety of themed buffets to ensure that you enjoy something different every day!

Operating Hours: Breakfast: 07:00 - 10:30

Lunch: 12:30 - 14:30

Dinner: 18:30 to 21:30

Cuisine: Different theme night every evening including kids buffet

Who & When: For everyone, every day

Reservations: Not required.

Service: Buffet & live cooking self-service. Beverages for all meals are waiter served. Families section with kids animation. Designated adults-only section also available.

Dress Code: Shorts and T-shirts are allowed during breakfast and lunch; smart casual at dinner time.(tailored shorts accepted, no sleeveless T-shirts or flip flops allowed, closed shoes recommended)

Note: For large groups, our restaurant manager would be happy to reserve a suitable table for the

whole duration of your stay.

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Rock ’n’ Roll DinerCaptain’s Deck Taverna

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Your local TavernaThe cosy outdoor Captain’s Deck is a traditional taverna overlooking the turquoise waters of the Mediterranean sea . It is the ideal setting for an authentic Greek / Cypriot cuisine, all made from premium local ingredients.

Opening: April to October (weather permitting) Operating Hours: Dinner, 18:30 - 21:30 (last order) (closed twice a week)Cuisine: Authentic Greek / Cypriot cuisine with a modern twistWho & When: For everyone, twice a week Charges for additional visits: €15 per adult and €7.50 per childReservations: Required. Please use the Info Kiosks to book your table. Service: Meze style, a la carte, waiter service Dress Code: Smart casual (tailored shorts accepted, no sleeveless T-shirts or flip flops allowed, closed shoes recommended)

Back to the 50’sThis indoor themed American diner rocks with good food and 50’s music, and is open daily for lunch and dinner. The la carte menu features a tempting variety of American specialities, burgers, salads, BBQ ribs, sandwiches, fries, milkshakes and desserts. The dinner menu is further enriched with other traditional American dishes. Jukebox music of your choice accompanies your meal and takes you back in time...

Operating Hours: Lunch 12:00 - 15:00 (April to October) Dinner 18:30 - 23:00 (last order)Cuisine: Traditional 50’s style American diner menuWho & When: For everyone, every dayReservations: Not requiredService: A la carte menu, waiter serviceDress Code: Lunch: Daytime Casual (shorts, T-shirts and open shoes are permitted. Tops must be worn at all times. Guests entering from the pool are asked to be covered and avoid entering wet or bear foot for safety reasons) Dinner. Evening Casual (tailored shorts accepted, no sleeveless T-shirts or flip flops allowed).

A culinary journey around AsiaTake a culinary journey around some of the most delectable flavours in Asia with the imaginative menu of the Seven Orchids Pan Asian Restaurant. Asian cuisine is all about harmony and balance of four basic tastes: sour, bitter, sweet and salty. Using only the freshest ingredients, the restaurant’s menu includes recognizable dishes from Japanese teppan style cooking to Thai coconut and lime infused flavours and Malaysian green curry to the traditional five spices of China.

Opening: April to October (weather permitting) Operating Hours: Family Dinner 18:30 - 20:00 Adults-only 20:30 - 22:00 (last order) (closed twice a week)Cuisine: Asian cuisine including sushi and TeppanyakiWho & When: For everyone, once a week Charges for additional visits: €15 per adult and €7.50 per childReservations: Required. Please use the Info Kiosks to book your table.Service: A la carte menu, waiter serviceDress Code: Smart casual (tailored shorts accepted, no sleeveless T-shirts or flip flops allowed, closed shoes recommended)

An Italian fine dining cuisineOur exclusive Italian restaurant specialises in authentic and modern Italian cuisine, which will definitely guarantee an exquisite dining experience. The fresh and modern atmosphere is wonderfully candlelit, while soft music plays in the background, allowing you to set aside all your worries and enjoy a relaxing dinner. Garibaldi Ristorante Italiano focuses on a rich 3 course menu of superior culinary creations including an “Antipasti Display”, thus promising refined gastronomy at its best.

Operating Hours: 18:30 - 21:30 (last order)(closed once a week)Cuisine: ItalianWho & When: Adults only (18+), once per week. Charges for additional visits: €25.00 per personReservation: Required. Please use the Info Kiosk to book your tableService: A la carte menu and antipasti display, waiter serviceDress Code: Smart casual, long trousers, closed shoes and collar shirts required for men.

... for snacks and drinksOpen daily, this contemporary snacks outlet serves exactly what you need when you want a break from swimming and sunbathing on the beach or around the pool. It is also a light alternative to a full meal.

Operating Hours: Open daily, 10:30 - 18.30Cuisine: A selection of hot and cold snacks and beveragesWho & When: For everyone, every dayService: Counter service Dress Code: In the interest of health and safety, please do not enter the restaurant in wet clothes or barefoot. Note: Items from the Snackeria are for consumption at the pool areas and in the Snackeria only. No consumption in the Lobby is allowed.

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Enjoy your favourite drinks throughout the day in the comfortable and relaxing atmosphere of our lobby or on the outdoor terrace overlooking the turquoise waters of the Mediterranean sea.

Operating Hours: Open daily, 10:00 - 01:30Menu: Full bar with cocktails, beers, wines, sparkling wines, brandies, liqueurs, aperitifs, soft drinks and a selection of coffees.Who & When: For everyone, every dayService: Waiter serviceDress Code: Smart casual at all times (tailored shorts accepted kindly refrain from entering wet or bare foot)

Spectacular entertainment venue Seven nights a week our custom-designed entertainment venue with state-of-the-art sound and lighting system hosts vibrant shows such as family fun shows, disco nights, Broadway style musical shows, tribute acts and professional musicians.

Operating Hours: Open daily, 19:00 - 23:30Menu: Cocktails, beers, non-alcoholic beverages, soft drinks, and much moreWho & When: For everyone, every dayService: Counter and waiter serviceDress Code: Smart casual (tailored shorts accepted)

THE LITTLE MONSTERS KIDS CLUB… a children’s paradiseThe Olympic Lagoon Resort kids club is supervised by a dedicated and fully trained team. The Children’s Programme has been professionally designed to include numerous indoor and outdoor activities throughout the day and evening. A designated nursery room is also designed for children 6 to 36 months old. Reservation required 24hrs in advance. For 3 to 12-year-olds we also offer arts and crafts at the supervised kids club, sports and activities to make sure everyone has a great time!

Kids’ Disco 20:00 - 21:00Operating Hours: 10:00 - 13:00, 14:00 - 19:00, 21:00 - 23:00 Kids programWho: Infants 6 to 36 months old and children 3 to 12 years oldFor further information. Please contact the Kids Club.

… because teenagers need their spaceThe Teenz Club is a teenager’s fantasy, with a hi-tech arcade, internet and an exclusive supervised club complete with entertainment.

Operating Hours: Open daily, 14:00 - 23:00 Menu: Soft drinks and juicesWho & When: 8-18 years old, every dayReservations: All you need is your Teenz Club membership card which can be purchased from the reception at €6.00 per day or at €35.00 for one week and €60.00 for two weeks.

YOUR BEVERAGE OUTLETS: DROP IN FOR A DRINK In our continuous efforts to improve our services, we are delighted to introduce a selection of branded international beverages included in your Luxury All-Inclusive Package.

Take a break from the pool or the beach, or cool off with your favourite refreshments without leaving the pool! The Blue Lagoon Bar also includes a swim-up bar with a large in-water seating area where you can enjoy a wide range of exotic cocktails.

Opening: April to October (weather permitting) Operating Hours: Open daily, 10:00 - 18:30

Menu: Full bar menu with cocktails, beer, wines & sparkling wines, juices, soft drinks and a selection of coffees and refreshments.

*swim-up bar only offers cocktails, beers and refreshments.

Who & When: For everyone, every day

Service: Counter service

Serenity Swim-up BarThe residents of Deluxe Superior Rooms, Fisherman’s Junior Suites and Whiterose Honeymoon Suites wearing a blue wristband have the exclusive privilege of the Serenity pool and swim-up bar, including sunbed allocation at this area.

Opening: April to October (weather permitting) Operating Hours: Open daily, 10:00 - 18:30Menu: Cocktails, beers, refreshments and coffeesWho & When: Adults with Blue wristbands only, every dayService: Counter service / Waiter service around the Adult-Only pool

For daytime relaxation and evening entertainment Reserved for adults-only from 20:00, this is the venue of choice for those who enjoy classic cocktails and drinks to accompany adult-oriented professional evening entertainment.

Operating Hours: Open daily, 18:00 - 01:30Menu: Full bar with cocktails, branded spirits, beers, wines, sparkling wines, brandies, liqueurs, aperitifs, soft drinks and a selection of coffees.Who & When: All guests 18:00 - 20:00, every night. Adults only 20:00 - 01:30, every nightService: Waiter serviceDress Code: Smart casual at all times (tailored shorts accepted)

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INFO KIOSK FOR RESTAURANT RESERVATIONSReserving a table in your favourite restaurant was never easier! Thanks to our 24-hour Info Kiosk Reservations System, you can book a table in either the Seven Orchids Pan Asian Restaurant, Garibaldi or Captain’s Deck Taverna, anytime in advance. For your convenience, two Info Kiosks are available, one in the reception area and the other at the lower lobby area.

How to use our Info Kiosks: • Select the “Restaurant Table Reservation” tab• Choose your preferred language• Select the restaurant of your choice• Type in your room number• Type the first 3 letters of your last name• Select your preferred date• Select your preferred time period from the ones available• Press the confirmation button• Collect your receipt to present it at the restaurant• Press “Exit”

Note: • Any cancellation must take effect at least 8 hours prior to the booked time, otherwise you will lose the booking entitlement.• For same-day reservation please book before 16:00 hrs

In addition to the restaurant reservations system, our Info Kiosks provide the following helpful tips:• Hotel map• Information on our Food & Beverage outlets and theme nights• Entertainment & activities programme• Kids Club programme• Teenz Club programme• Luxury All-Inclusive policies• Spa menu• Kanika Developers• Bus schedule information• Weather conditions• Restaurant reservations• How to use the Info Kiosk• Places to see• Other Kanika Hotels

Please note that the management reserves the right to operate restaurants, bars or other outlets at its discretion and according to seasonality.

OUR LUxURY ALL-INCLUSIVE POLICIESTo ensure that you enjoy the full benefits of our Luxury All-Inclusive arrangements and to avoid any misunderstandings, please note the following points:1. Wristbands: Wear your wristband at all times in order to receive all the all-inclusive

benefits & services. Without the wristband, our staff will not be able to offer you the services you are entitled to.

2. Mini-Fridge: We have placed for your enjoyment and convenience 1 bottle of mineral water on arrival that is replenished daily and 2 soft drinks, 2 packets of orange juice upon arrival only.

3. Non-Residents: o Offering food and drinks to non-resident guests is strictly prohibited. Kindly abide

by this rule, otherwise the hotel will be obliged to deny you the service you are entitled to and will ask the non-residents to leave the hotel premises immediately.

o Non-residents are welcome on the hotel premises upon purchase of a Day Pass which is available at reception. Upon receiving this special Day Pass, non-residents can enjoy their visit. Please contact our reception desk for more information.

4. Beverage Outlets: o To avoid unnecessary waste, please order no more than 2 drinks per person at a time.

o For your personal safety, no glasses are allowed around the pool, in the garden areas and in the guest rooms. Please use only the polycarbonate glasses available at the pool bar.

o The Luxury All-Inclusive package is valid only until 23:30 hrs. After that time all drinks will be charged according to the prices listed on the menu.

o If you wish to order any drinks which are not included in your package, normal menu prices will apply.

o Our staff is strictly instructed not to serve alcohol to guests under certain conditions, which are specified below: - If a Luxury All-Inclusive guest is seen abusing alcohol - If children under 18 years of age are seen drinking alcoholic beverages - If a Luxury All-Inclusive guest is not wearing his/her wristband - If a Luxury All-Inclusive guest offers food or beverages to a non

Luxury All-Inclusive guest. Please note that the Hotel Management is obliged to abide by Cyprus regulations according to which the Management reserves the right to refuse the provision of services to intoxicated guests.

5. Food Consumption: All meals and snacks must be consumed only in the designated food outlets. Take-away is not allowed.

6. Restaurant Reservations: Table reservations are required for our Seven Orchids Pan Asian Restaurant, Garibaldi Restaurant and Captain’s Deck Taverna. You can make your reservations at the Info Kiosk at any time. For same day bookings the reservation has to be made no later than 16:00 hrs.

7. Packed Lunches and Take-Away: For health & safety reasons, packed lunches and take-away meals are strictly prohibited.

8. Dress Code: Please note that the dress code required for each dining outlet is as described in the information provided. The hotel reserves the right to refuse entry if a guest is not dressed accordingly.

9. Kindly note that bare feet and wet clothes are prohibited in all indoor areas, You & Me Bar and on restaurant terraces. In addition guests are kindly asked not to place their feet on furniture.

10. Sunbed allocation: The residents of Whiterose Honeymoon Suites, Fisherman’s Junior Suites and Deluxe Superior Rooms enjoy the exclusive privilege of sunbed allocation within the serenity adults-only swimming pool.

11. Restaurant beverages: All-Inclusive Beverages served in all restaurants include local wine, sparkling wine, beer, soft-drinks, juices, still and sparkling mineral water, tea, coffee and hot chocolate.

12. All restaurants, bars and other indoor facilities including the rooms are Non-Smoking areas. Please be advised that the management of the hotel reserves the right to change any information

mentioned in this document, without prior notice.

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HOTEL MAP

01. Arrival / Foyer (Entrance)

02. Lobby & Reception

03. Emergency Meeting Point

04. The Lobby Terrace

05. Artificial Lake

ROOMs06. Adults Wing

• Lower Ground Floor (G1): 101-1225 Fisherman’s Junior Suites • Ground Floor (G2): 2201-2225 Deluxe Rooms • First Floor (L3): 3201-3225 Deluxe Superior Rooms

07. • Ground Floor (G2): 2226-2318 Family Junior Suites & Deluxe Rooms • First Floor (L3): 3226-3240 Deluxe Rooms

08 • First Floor (L3): 3301-3364 Family Junior Suites & Deluxe Rooms • Second Floor (L4): 4301-4364 Family Junior Suites & Deluxe Rooms

09. • Ground Floor (G2): 2125-2138 Family Junior Suites • First Floor (L3): 3124-3140 Deluxe Rooms

10. • Ground Floor (G2): 2101-2124 Family Junior Suites & Deluxe Rooms

• First Floor (L3): 3101-3123 Deluxe Rooms

REsTAuRAnTs (G1)11. Rock ‘n’ Roll Diner 12. Royal Olympic - Main

Restaurant13. Seven Orchids Pan Asian

Restaurant14. Captain’s Deck Taverna15. Garibaldi Italian Restaurant16. Snackeria

BARs17. You & Me Bar (G1)18. Xperience Arena (G2)19. Blue Lagoon Pool Bar &

Swim Up Bar

20. Grand Lobby & Terrace21. Serenity Pool Bar &

Swim Up Bar22. Chilax Club (G2)

LEisuRE FAciLiTiEs23. Serenity Health Club & Spa (G1)24. Hair Salon (G2)25. Tennis Court26. Mini Football Court27. Serenity Oasis (Adults with

Blue Wristbands only)28. Indoor Pool (G1)29. Mayan Temple Pool & Slides 30. Kids Pool

31. Blue Lagoon Fun & Family Pool32. Blue Lagoon Relax Pool33. Shop (G2)34. Gym (G1)

Kids & TEEnZ cLuB (G2)35. Teenz Club36. Little Monsters Kids Club37. External access to Kids

Playground

WEddings38. Olympian Sunset

Wedding Venue39. Blue Lagoon Gardens

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HOTEL MAP

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INFO KIOSK FOR RESTAURANT RESERVATIONSReserving a table in your favourite restaurant was never easier! Thanks to our 24-hour Info Kiosk Reservations System, you can book a table in either the Seven Orchids Pan Asian Restaurant, Garibaldi or Captain’s Deck Taverna, anytime in advance. For your convenience, two Info Kiosks are available, one in the reception area and the other at the lower lobby area.

How to use our Info Kiosks: • Select the “Restaurant Table Reservation” tab• Choose your preferred language• Select the restaurant of your choice• Type in your room number• Type the first 3 letters of your last name• Select your preferred date• Select your preferred time period from the ones available• Press the confirmation button• Collect your receipt to present it at the restaurant• Press “Exit”

Note: • Any cancellation must take effect at least 8 hours prior to the booked time, otherwise you will lose the booking entitlement.• For same-day reservation please book before 16:00 hrs

In addition to the restaurant reservations system, our Info Kiosks provide the following helpful tips:• Hotel map• Information on our Food & Beverage outlets and theme nights• Entertainment & activities programme• Kids Club programme• Teenz Club programme• Luxury All-Inclusive policies• Spa menu• Kanika Developers• Bus schedule information• Weather conditions• Restaurant reservations• How to use the Info Kiosk• Places to see• Other Kanika Hotels

Please note that the management reserves the right to operate restaurants, bars or other outlets at its discretion and according to seasonality.

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P.O.Box 62381, CY 8098 Paphos - Cyprus

Tel: +357 26 883 300, Fax: +357 26 883 333

E-mail: [email protected]

@OlyPaphosKanika /Olympic.Lagoon.Resort.Paphos

www.kanikahotels.com