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Where is your emergency?

Police emergency.

How Police handle 111 calls and what you can do to help in an emergency.

Northern Communications Centre

Auckland

Central Communications Centre

Wellington

Southern Communications Centre

Christchurch

Where the calls are answered

When you call 111 and ask for Police, Telecom will put you through to one of our three Police Communications Centres.

The centres are in Auckland, Wellington and Christchurch.

Your call might be answered in another centre if the one closest to you is busy. Police Communicators are trained to a set standard and

each centre has maps of the whole country. So no matter where the call is answered,

if an emergency response is needed local Police will be on their way.

What you can do to help

In an emergency, call 111. If it’s not an emergency,

phone your local police station.

Use emergency information phone book stickers and fridge magnets so

whoever calls can be ready with name, address and phone number. If you live in

the country, give your Rapid Rural Number.

Make sure visitors know where to find emergency information.

If you have children, make sure they know when and how to call 111.

When you call 111, be clear about where Police are needed. Remember, we don’t always know where you are especially if you’re calling from a cell phone. Provide street, road or bridge names or other geographical features as reference points, and use formal place names.

Answer all the questions and be as accurate as you can.

Stay calm and stay on the line. Keep telling us what’s happening so we can pass it on to Police who are on their way.

For more inFormation visit

www.police.govt.nz

When to call 111

111 is the number to call in emergencies.

Call 111 when:

Someone is badly hurt or in danger.

There’s a serious risk to life or property.

A crime is being committed and the offenders are still there or have just left.

You’ve come across a major public inconvenience, like trees blocking a state highway.

Any of the above is happening now or has just happened.

Here are some examples:

“I can hear screaming from the house next door.”

“Someone is on my neighbour’s property and they’ve just broken into the house.”

“There’s been a car crash and people are badly hurt.”

“I can see someone being beaten up.”

“A herd of cows is loose on State Highway 1.”

If you can’t decide if it’s a real emergency and you’re still worried, call 111 and ask us. We’ll help you work out what to do.

Be prepared to answer questions

When you call 111, the Police Communicator will ask you questions in a structured way.

We need to quickly find out what’s happening and where Police are needed so that if an emergency response is required, we can get the right staff with the right equipment on their way.

PUBO 245

5 Police arrive

Police receive more than 600,000 111 calls a year.

The Communicator asks questions to quickly establish where Police are needed and

what’s happening.

New details from the caller are transmitted to responding

Police officers so they have latest info on arrival.

Dispatchers coordinate the response and are in contact with Police cars

by radio.

111 call info relayed to Police units4Police Dispatcher

receives 111 call info from Communicator

32 Police Communicator receives your 111 call

1 You call 111 and ask Telecom operator for Police

What haPPens When Police ansWer your call...

Information is sent electronically to the Dispatcher.

With good detail from you, our mapping technology can

pinpoint exactly where you are.

Information to have by the phone

It’s critical in an emergency to accurately describe how Police can find you.

It will be easier to give the Police Communicator the right information if you’ve written it down beforehand. Put an emergency information sticker on your phone book, or use one of our fridge magnets so you, your visitors or children can quickly provide:

Phone number.

Suburb.

Town / district.

Rapid rural number (available from local authorities for rural residents).

Tell visitors and children about the 111 emergency number and let them know where to find the information they’ll need.

In an emergency every minute is important.

IN AN

CALL 111EMERGENCY

Your Rapid Rural No:

(ONLY FOR RURAL ADDRESSES)

(TOWN)

Your Address:

(SUBURB)

(STREET)

Your Phone Number:

Your Rapid Rural No:

Your Address:

Your Phone Number:

Tell the operator these details:

It’s critical in an emergency to accurately describe

how Police can find you. Write these details on

this magnet. Tell visitors and children about the

111 emergency number and let them know the information they’ll need is on this magnet.

In an emergency, every minute is important.

(ONLY FOR RURAL ADDRESSES)

IN AN

CALL 111EMERGENCY

(TOWN)

(SUBURB)

(STREET)

Rural No:

Rural No:

Your Address:

Your Address:Your Phone Number:

Your Phone Number:

& tell the operator

these details:

It’s critical in an emergency

to accurately describe

how Police can find you.

Write these details on this

sticker and put it

on your

phone book. Tell visitors

and children about the 111

emergency number and let

them know the information

they’ll need is on this

sticker. In

an emergency,

every minute is important.

What you’ll be asked

The Police Communicator will ask you three questions to start with:

Where are you (where are Police needed)?

What’s happening?

How long ago did it happen?

They’ll also confirm your name, address and contact details.

Then you may be asked more questions, such as:

Where is the person causing concern now?

Do they have weapons?

If that person has left, which way did they go and how did they leave?

Who are they? What do they look like and how are they dressed?

What’s the number plate or description of their vehicle?

What else is happening?

At the same time as we’re asking you for this information, if an emergency response is needed, we’re getting Police on the way.