PNR Optional Fields abacus air tickets system

Core Functionalities PNR (Optional Fields)

TABLE OF CONTENTS

8. PASSENGER NAME RECORD (OPTIONAL FIELDS).....................................8-0

8.1 GFAX FIELD......................................................................................................................................8-18.1.1 OTHER SERVICE INFORMATION (OSI).................................................................................8-2

8.1.1.1 MODIFY AND DELETE OSI ITEM.......................................................................................8-38.1.2 SPECIAL SERVICE REQUEST (SSR).......................................................................................8-4

8.1.2.1 SSR ITEMS WITH FREE TEXT.............................................................................................8-58.1.2.2 OTHER SSR ITEMS................................................................................................................8-6

8.1.3 OTHER INFORMATION TO BE SENT.....................................................................................8-68.1.4 PASSPORT INFORMATION......................................................................................................8-78.1.5 UPDATE AND DELETE SSR ITEMS........................................................................................8-8

8.1.5.1 UPDATE SSR ACTION CODES.............................................................................................8-88.1.5.2 DELETE SSR ITEMS..............................................................................................................8-9

8.1.6 DISPLAY GFAX INFORMATION IN THE PNR......................................................................8-9

8.2 FREQUENT FLYER NUMBER.....................................................................................................8-108.2.1 ADD FREQUENT TRAVELLER NUMBER............................................................................8-108.2.2 DISPLAY FREQUENT TRAVELLER EXCHANGE/PARTNERSHIP AGREEMENTS.......8-118.2.3 DISPLAY FREQUENT TRAVELLER ITEMS.........................................................................8-128.2.4 MODIFY AND DELETE FREQUENT TRAVELLER ITEMS................................................8-12

8.2.4.1 MODIFY FF ITEM.................................................................................................................8-128.2.4.2 DELETE FF ITEM.................................................................................................................8-12

8.3 SEAT MAP DISPLAY......................................................................................................................8-138.3.1 DIRECT CONNECT SEAT MAP..............................................................................................8-148.3.2 DIRECT ACCESS SEAT MAP.................................................................................................8-16

8.3.2.1 CONTINUATION ENTRIES.................................................................................................8-178.3.3 INTERACTIVE SEAT MAP......................................................................................................8-17

8.4 PRE-RESERVED SEATS (PRS).....................................................................................................8-188.4.1 DISPLAY SEAT MAP BY SEGMENT NUMBER...................................................................8-188.4.2 SPECIFIC SEAT RESERVATION............................................................................................8-198.4.3 GENERIC SEAT RESERVATION............................................................................................8-228.4.4 CANCELLING PRE-RESERVED SEATS................................................................................8-238.4.5 UPDATING STATUS CODE OF PRE-RESERVED SEATS...................................................8-23

8.5 REMARKS FIELD...........................................................................................................................8-248.5.1 GENERAL REMARKS..............................................................................................................8-258.5.2 CLIENT ADDRESS...................................................................................................................8-268.5.3 DELIVERY ADDRESS.............................................................................................................8-268.5.4 HISTORICAL REMARKS.........................................................................................................8-278.5.5 CODED REMARK.....................................................................................................................8-278.5.6 FORM OF PAYMENT...............................................................................................................8-288.5.7 INVOICE REMARKS................................................................................................................8-30

8.5.7.1 SEGMENT ASSOCIATED INVOICE REMARK................................................................8-308.5.7.2 DISPLAY INVOICE REMARKS..........................................................................................8-32

8.5.8 ITINERARY REMARKS...........................................................................................................8-338.5.8.1 SEGMENT ASSOCIATED ITINERARY REMARK...........................................................8-338.5.8.2 DISPLAY ITINERARY REMARKS.....................................................................................8-35

8.5.9 INTERFACE REMARKS..........................................................................................................8-36

8.6 AGENCY ADDRESS........................................................................................................................8-37

8.7 CLONING A PNR............................................................................................................................8-38

Abacus Distribution System Pakistan


8.8 DIVIDE PNR.....................................................................................................................................8-408.8.1 THE DIVIDE PROCESS............................................................................................................8-408.8.2 DIVISION ENTRIES.................................................................................................................8-418.8.3 EXAMPLE OF A DIVIDE PROCESS.......................................................................................8-41

8.9 REDUCE PNR...................................................................................................................................8-438.9.1 EXAMPLE OF A REDUCE PROCESS....................................................................................8-448.9.2 DECREASE NUMBER IN PARTY IN PNR.............................................................................8-468.9.3 INCREASE NUMBER IN PARTY (PRIOR TO 1ST END TRANSACTION)........................8-46

Abacus Distribution System Pakistan

PNR (Optional Fields) Core Functionalities

8. Passenger Name Record (Optional

Fields)

By the end of the chapter, you will be able to:

Explain the difference between Other Service Information (OSI) and Special Service Request (SSR)

Make a Specific Seat Request

Make a General Seat Request

Indicate General Remarks on your PNR

Indicate a Billing address on your PNR

Indicate a Delivery address on your PNR

Indicate a Mailing address on your PNR

Indicate the Form of Payment in the PNR

Copy, Divide and Reduce PNR

Abacus Distribution System Pakistan 0


8.1 GFAX FIELD

The General Facts or (GFAX) field is an optional multiple item field containing supplementary information items. Such information is divided into two categories:

Other Service Information (OSI) - Service information, which is for notification only and may be processed by the receiver as desired. An OSI item does not require a reply from the airline.

Special Service Requests (SSR) - A special service, which is to be provided to the passenger and which requires immediate action by and/or confirmation reply from the receiving airline(s).

Abacus will transmit, via Teletype, SSR & OSI general facts to the OAL or HOST Non-Automated Offices involved in the itinerary.

The field Identifier for GFAX is “3”.

In a retrieved PNR, GFAX messages are listed under the heading GENERAL FACTS.

Each GFAX entry may have a maximum of 64 characters including spaces, 44 characters for OSI item. The characters and / should be avoided.

The Teletype messages for GFAX are created upon the creation of the PNR and regenerated whenever there is a change in itinerary.



8.1.1OTHER SERVICE INFORMATION (OSI)

An OSI item consists mainly of service information, which is for notification only and may be processed by the receiver as desired. An OSI item does not require a reply from the airline.

To advise NorthWest that this passenger is to complete a party of 2 with Esther Leong who is booked in another PNR.

FORMAT 3OSI<spacing><carrier code><spacing><free text>-<name number>

ENTRY 3OSI NW TCP2 LEONG/ESTHER-1.1

3 Field IdentifierOSI OSI IdentifierNW Carrier codeTCP2 The complete party of 2LEONG/ESTHER

Name of the other person in party.

-1.1 Passenger name select number

Response:3OSI NW TCP2 LEONG/ESTHER-1.1P3GENERAL FACTS 1.OSI NW TCP2 LEONG/ESTHER 1.1 LEONG/SALLY MS

Explanation

1 Line number of the GFAX fieldOSI An Other Service Information itemNW Carrier codeTCP2…..ESTHER Free text1.1… MS Name select number and passenger name

To advise United Airlines that passenger number 2.3 is flying for the first time.

ENTRY 3OSI UA PSGR LOPEZ FIRST FLIGHT-2.3

To advise ALL carriers in the itinerary that the passenger speaks a certain language only.

ENTRY 3OSI YY SPEAKS KOREAN ONLY-2.1

YY Indicator to send OSI message to all carriers in the itinerary

Abacus Distribution System Pakistan2


Name number is optional if the PNR has only 1 person. However it’s always a good practice to add the name number association.

FFOX/SPML/OSI

8.1.1.1 Modify And Delete OSI Item

To modify an OSI item to reflect new information.

FORMAT 3<line number>OSI<space><carrier code><space><newinformation>-<name number>

ENTRY 31OSI NW TCP2 LEONG/VIVIEN-1.1

3 Field Identifier1 Line Number of GFAX Field Change/delete function identifierOSI OSI IdentifierNW Airline CodeTCP2 .... New information

Response:31OSI NW TCP2 LEONG/VIVIEN-1.1P3GENERAL FACTS 1. OSI NW TCP2 LEONG/VIVIEN 1.1 LEONG/SALLY MS

To Delete an OSI item with a line number.

ENTRY 34

3 Field Identifier4 Line Number of GFAX field Change/delete function identifier

To Delete a range of OSI items.

ENTRY 32-5

3 Field Identifier2-5 Range of line numbers Change/delete function identifier

To Delete non-consecutive OSI items.

ENTRY 32,4,6

3 Field Identifier2,4,6 Line Numbers with separators Change/delete function identifier



FFOX/MODIFY/OSI



8.1.2SPECIAL SERVICE REQUEST (SSR)

A SSR Item is a special service, which is to be provided to the passenger and which requires immediate action by and/or confirmation reply from the receiving airline/s.

Service codes are standardized for use with most carriers. However, each carrier may have its own unique service code specifying a service that may be peculiar to that carrier only.

To request for a wheelchair for ALL segments for passenger 1.1:

FORMAT 3<service code>-<name number>

ENTRY 3WCHR-1.1

3 Field IdentifierWCHR Service Code- Name separator1.1 Name number

Response:3WCHR-1.1P3GENERAL FACTS 1.SSR WCHR NW NN1 SINNRT0020Y15JUL 1.1 LEONG/SALLY MS 2.SSR WCHR NW NN1 NRTLAX0002Y15JUL 1.1 LEONG/SALLY MS 3.SSR WCHR NW NN1 LAXNRT0001Y23JUL 1.1 LEONG/SALLY MS 4.SSR WCHR NW NN1 NRTSIN0019Y24JUL 1.1 LEONG/SALLY MS

Explanation

1 Line number of the GFAX fieldSSR An Other Service Information itemWCHR SSR code for wheelchair requestNW Carrier codeNN1 Status code and number of passengers requestedSIN…JUL City pair, flight number, class of service and departure date1,1… MS Name select number and passenger name

To request for a vegetarian meal for only segment 4 for passengers 1.1 and 3.2:

ENTRY 3VGML4-1.1,3.2

3 Field IdentifierVGML Service Code4 Segment number- Name association separator1.1,3.2 Name number

The segment number is optional. If not specified, the service is assumed requested for all segments.

The system creates a GFAX line for each carrier, indicating that the message has been transmitted to each carrier.

FFOX/SSR/CODES

DU/SPM (Displays special meal types for all carriers)



DU/SPM╪SQ (Displays special meal types for specific carrier, SQ)

8.1.2.1 SSR Items With Free Text

Certain service codes allow for free text information to be sent to the carrier. The system will edit each SSR code to determine if free text information is allowed.

If you have not entered free text information when it is required, an advisory message is displayed to remind you of it.

If you have entered any free text information when it is not allowed, an advisory message is also displayed.

To request special meal with no pork for all segments and name item 1.1:

FORMAT 3<service code>/<free text>-<name number>

ENTRY 3SPML/NO PORK-1.1

3 Field identifierSPML Service code/ Mandatory free text separatorNO PORK Free text up to 34 characters including spaces-1.1 Name select number

Response:3SPML/NO PORK-1.1P3SGENERAL FACTS 1.SSR SPML NW NN1 SINNRT0020Y15J 1.1 LEONG/SALLY MS UL/NO PORK 2.SSR SPML NW NN1 NRTLAX0002Y15J 1.1 LEONG/SALLY MS UL/NO PORK 3.SSR SPML NW NN1 LAXNRT0001Y23J 1.1 LEONG/SALLY MS UL/NO PORK 4.SSR SPML NW NN1 NRTSIN0019Y24J 1.1 LEONG/SALLY MS UL/NO PORK

To specify a preference for child meal request:

ENTRY 3CHML1/DOES NOT LIKE CARROTS-1.2

The name association number is optional except for the following service codes:

Service Code Service

NSST Non-Smoking SeatSMST Smoking SeatSTCR Stretcher AssistanceBLND Blind PassengerDEAF Deaf PassengerAll Special Meal Codes

-

Users will not be allowed to create duplicate SSR meal requests with the exception of BBML and SPML for the same passenger on the same flight.



FFOX/SPML/SSR

8.1.2.2 Other SSR Items

There may be instances when you can’t find any SSR codes applicable for your passenger’s request. This is when you will need to use the entry for other non-air SSR items.

Instances when you may use this entry would be to book a limousine not belonging to any specific car vendors, or to extend the shell life of the PNR for more than 48 hours after the last flown segment.

To specify other special service request:

FORMAT 3OTHS/<space>NN<number requested><space><free text>

ENTRY 3OTHS/ NN1 REQUEST FOR LIMOUSINE PICKUP HEATHROW APT SINLHR0800HRS10OCT FOR MR TAN ANDREW

3 Field IdentifierOTHS Other special service request code/ NN1 Status code field to indicate the need for a response from the

vendor or airline. Insert a space character between “/” and NN.REQUEST… Free text up to 52 characters including spaces

Do not use name number selection with OTHS service code, as this may not be properly reflected in the carrier PNR. Instead include the name of the passenger in the free text field. If a segment association is required, include the board/off points, flight and class as shown.

8.1.3OTHER INFORMATION TO BE SENT

Effective from 1 Oct 1998, the US Department of Transportation will require a passenger manifest information on every flight segment operating to/from the United States for all passengers who are US citizens or residents.

Additional contact information classified as emergency contact for the passenger must be entered in the PNR.

This is done using:

FORMAT 3PCTC<seg no.>/<phone no.>/<ctc person’s name>-<name field>

ENTRY 3PCTC1/65 2353535/BENJAMIN-1.1

3 GFAX IdentifierPCTC SSR code for Emergency contact1 Segment number (Use ‘A’ or omit if information is meant for all

carriers)/ Mandatory slash65 Country Code2353535 Telephone number



/ Mandatory slashBENJAMIN Contact person not travelling with the passenger-1.1 Passenger name number (optional)

FFOX/PCTC/SSR/CODE

Y/AAI/ENH/P131

8.1.4PASSPORT INFORMATION

For passengers travelling to/from US, Hong Kong, Australia, Canada and New Zealand, passport information of these passengers are required prior to arrival.

FORMAT 3PSPT<seg no.>/<passport no.>/<cty>/<date of birth>/<family name>/ <surname>/<gender>/<passport holder>-<name field>

ENTRY 3PSPT1/70654321J/SG/04APR70/HUI KHOON/TAN/F/H-1.1

3 GFAX IdentifierPSPT SSR code for Passport Information 1 Segment number. (Use ‘A’ or omit to indicate all segments)70654321J Passport number, max 25 characters (optional)SG Issuing country, 1 to 3 characters 04APR70 Date of Birth, DDMMMYY (optional)HUI KHOON Family name as it appears on the passport (optional)TAN Surname & Middle name (optional)F Gender – use M for male, F for female, MI for male infant, FI for

female infant (optional)H Passenger is primary passport holder (optional)1.1 Name field

If segment select is used, an error message will be displayed for the carrier that does not support passport data.

If all itinerary option is used, the passport number is sent once to all the carriers shown in the itinerary. No error response will be displayed for the carrier that does not support passport data.

Even though passport information can be appended to the PNR, the passenger must still show proper identification and all required travel documentation at time of boarding.



FFOX/PSPT/SSR/CODE



8.1.5UPDATE AND DELETE SSR ITEMS

To change any SSR items, you have to cancel the existing SSR items and replace with new SSR items.

If a SSR item is accidentally deleted, you should either rebook the same SSR item or send a message to the airline to advise the status of the SSR item.

8.1.5.1 Update SSR action Codes

Since all SSR items require action and reply from the airlines, there will be a need to update the reply codes that are received from the airlines either for acknowledgement or cancellation purposes.

The function identifier is the period symbol “.” , similar to the way you would update the air or non-air segments.

The Action Codes of Can be changed toSS XXHK XXKK HK or XX

Another way of updating the reply codes will be ending transaction of PNR with EW or EWR.

To update SSR item number 1 to the action code of HK

FORMAT 3<line number>.<status code>

ENTRY 31.HK

Response:31.HKP3SGENERAL FACTS 1.SSR WCHR NW HK1 SINNRT0020Y15JUL 1.1 LEONG/SALLY MS

To update multiple SSR items, e.g. lines 2 and 5

ENTRY 32,5.HK

To cancel SSR item number 2 after end transaction

ENTRY 32.XX

To cancel SSR item numbers ranging from 3 to 6 after end transaction

ENTRY 33-6.XX

When an SSR item is cancelled via the .XX entry, it will automatically disappear from the face of the PNR and appear in the history when an end transaction (ET) is performed.



Upon receiving cancellation of air segment from carrier for status codes HX, UC, UN and NO, segment/name associated SSRs will be automatically cancelled by system.

8.1.5.2 Delete SSR Items

This entry is used mainly to remove the SSR items from the face of the PNR, a message is not sent to the airline. Agents should update the status as .XX to inform airline of the cancellation instead.

To delete an SSR item with a line number:

ENTRY 34

To delete a range of SSR items before end transaction.

ENTRY 32-5

To delete non-consecutive SSR items after end transaction.

ENTRY 32,4,6

When a name change occurs, the new name will be associated with the SSR items in the PNR.

When a name deletion is made after a Reduce, SSR items associated with the deleted name will automatically disappear from the face of PNR and filed to History when an End Transaction is performed.

When a name deletion is made after a reducing a PNR, the SSR items associated with the deleted name will automatically disappear from the face of the PNR and filed to the history when an End Transaction is performed.

8.1.6DISPLAY GFAX INFORMATION IN THE PNR

To display only GFAX information:

ENTRY P3

To display only GFAX OSI information:

ENTRY P3O

To display only GFAX SSR information:

ENTRY P3S

To display only GFAX Meal Requests only:

ENTRY P3SM

To display GFAX SSR Wheelchair Requests only:



ENTRY P3SW

FFOX/GFAX/MODIFY

FFOX/DISPLAY/PNR/GFAX

8.2 FREQUENT FLYER NUMBER

Entering the Frequent Traveller number in a PNR sends a Teletype message to participating carriers so that passengers may get mileage credit for bookings made through the system.

The function identifier is “FF”.

Frequent flyer number validation check by system (not at airline’s level) upon input by agent.

There are 2 tier levels of membership check:

1) Top tier – system checks frequent flyer number with surname and first initial of pax, example SQ KrisFlyer Elite.

2) Ordinary tier – system checks for valid frequent flyer number only, example SQ KrisFlyer.

8.2.1ADD FREQUENT TRAVELLER NUMBER

To advise the frequent traveller number to the carrier who owns the frequent traveller program:

FORMAT FF<carrier code><frequent flyer number>-<name or name number>

ENTRY FFNW247900-1.1

Response:FFNW247900-1.1FFFREQUENT TRAVELER 1.NW 247900 HK NW 1.1 LEONG/SALLY MS

Explanation

1 Line number of the Frequent Traveller fieldNW Carrier code who owns the frequent traveller program247900 Frequent flyer card numberHK Confirmed status by the airline1.1… MS Name select number and passenger’s name

The name or name number is optional if the PNR has only one passenger.

A separate frequent flyer number must be made for each name and/or airline.

To advise the frequent traveller number of one airline, NW to another airline, US in order to accrue mileage:

FORMAT FF<carrier code><frequent flyer number>/<carrier code>-<passenger name>



ENTRY FFNW247900/US-LEONG/SALLY

FF Function identifier for adding frequent traveller informationNW Carrier code who own the frequent traveller program247900 Frequent traveller mileage card number/US Carrier code who is in the same frequent traveller

exchange/partnership agreement with the owning carrier-… SALLY Passenger’s name



To advise the frequent traveller number of one airline to accrue mileage on another airline for specific segments:

FORMAT FF<carrier code><frequent flyer number>/<segment number>-<name select number>

ENTRY FFBA247900/1,3-3.1

FF Field IdentifierBA Carrier code of the carrier which own the frequent flyer program247900 Frequent flyer number/ Separator1,3 Segments to which the mileage should accrued to.-3.1 Name select number

8.2.2DISPLAY FREQUENT TRAVELLER EXCHANGE/PARTNERSHIP AGREEMENTS

To display list of carriers participating in frequent flyer exchange/partnership agreements:

ENTRY PT

Response:PTFQTV PARTICIPATING AIRLINE EXCHANGE/PARTNERSHIP AGREEMENTS ---------------------------------------------------------- USE. FF OC FF NUMBER / RC -N.N TO TRANSMIT FLIGHT INFO OC-OWNING RC-RECEIVING CARRIER CARRIER /*/ SEGMENT SPECIFIC ALLOWED AA-001 AMERICAN AIRLINES ACCEPTS FF ACCOUNT NUMBERS IN THE PROGRAMS LISTED AA* AS* AY* BA* CX* EG* EI* FJ* GU* IB* JJ JL* JO* KK* LA* LO* LR* LX* LY* OZ* QF* QG* QQ* SR* TA* TK* 6Y*

To display the frequent flyer exchange/partnership agreements for a specific carrier, British Airways:

ENTRY PTBA

Response:PTBAFQTV PARTICIPATING AIRLINE EXCHANGE/PARTNERSHIP AGREEMENTS ---------------------------------------------------------- USE. FF OC FF NUMBER / RC -N.N TO TRANSMIT FLIGHT INFO OC-OWNING RC-RECEIVING CARRIER CARRIER /*/ SEGMENT SPECIFIC ALLOWED BA-125 BRITISH AIRWAYS ACCEPTS FF ACCOUNT NUMBERS IN THE PROGRAMS LISTED AA* AS* AY* BA* CX* DI EG EI* EK HP IB* JL LA* QF* UL



8.2.3DISPLAY FREQUENT TRAVELLER ITEMS

To display the Frequent Flyer information items in a PNR:

ENTRY FF

To display Frequent Flyer history items in a PNR:

ENTRY HFF

8.2.4MODIFY AND DELETE FREQUENT TRAVELLER ITEMS

8.2.4.1 Modify FF Item

To change the Frequent Flyer number on line 1 of the frequent flyer items display in the PNR:

FORMAT FF<line number><carrier code><card number>-<name select number>

ENTRY FF1AA84398315-1.3

You need to use OSI to inform Royal Brunei Airline (BI) passenger’s Frequent Flyer number.

8.2.4.2 Delete FF Item

To delete a particular FF line number 3:

ENTRY FF3

To delete multiple FF lines, 1 and 3:

ENTRY FF1,3

To delete a range of FF lines, 2 to 5:

ENTRY FF2-5

To delete all FF lines:

ENTRY FFALL

Upon receiving cancellation of air segment from carrier for status codes HX, UC, UN and NO, segment related frequent flyer elements will be automatically cancelled by system and filed to PNR history.

FFOX/PNR/FF



FFOX/FREQUENT/FLYER

FFOX/FQTV



8.3 SEAT MAP DISPLAY

Before specific seat reservations can be made to the airline, a seating display must be made.

You can display a seat map by Flight Number or Itinerary segment number.

Seat map display allows you to determine which seats are available and may be requested.

However, seat map requests are not valid on all carriers and the response may differ from carrier to carrier.

If the carrier does not support seat map displays, the system returns with the following message:

ENTRY NOT VALID FOR THIS HOST - VERIFY AND RE-ENTER

There are three types of seat map displays:

a. Direct Connect Seat Mapb. Direct Access Seat Mapc. Interactive Seat Map



Y/AAI/AIR Contains the list of participating carriers

Y/AAI/MAP Current carriers on interactive maps



8.3.1DIRECT CONNECT SEAT MAP

When requesting a seat map using normal Abacus entries, the returned seat map will be in a standardized display for all carriers participating in the Direct Connect level of participation.

In addition, the legends are usually displayed together with the seat maps. Please refer to FTTL/DC/MAP for a list of seat map codes.

To display seat map by flight number (Not necessary to have PNR in work area):

FORMAT 4G<carrier code><flight number><class><date><city pair>

ENTRY 4GSQ2F1JUNSINSFO

Response:4GSQ2F1JUNSINSFOSQ RESPONSE SQ0002 F 01JUN SINSFO AFT B4M CON 0A MSK N 0739Z 28DEC ROW 1- 1 P 2- 4 P 11- 20 JU 22- 25 J ROW 31- 66 Y CL A B C D E F G H J K 1 NF 2 N - N - - N 3 N - - N N - - N 4 N - - N N - - N END LIST AVAIL: N S LEAST PREF:L SMOKING:S BULKHEAD: TAKEN: . UPPER DECK: NOSMOKE:N WING :/ BLOCK: B P D HANDICAP : BUFFER : EXIT ROW:E BASSINET:F

Blocked seats indicated with an X on a seat map display are often being held for premium passengers (such as frequent travellers and full coach, Y class passengers only). If a blocked seat has been confirmed for a non-premium passenger booked in Y class and is changed to a discounted class of service, the message “Fare class no longer qualifies for seat- Reissue seat” will be displayed. This indicates that the original seat number has been cancelled and you must re-assign a new seat number for that segment(s).

If a carrier offers preferred seating for their frequent travellers, you can view the preferred seats by adding the frequent traveller field to the PNR prior to sending the request for the seat map.

If you attempt to display a smoking zone seat map when all legs of the segment are non-smoking, the non-smoking seat map with the words “NON-SMOKING FLIGHT” on the header will be displayed.

If the direct connect seat map becomes unavailable due to connection or session outages, the system will respond within 10 seconds with the following.

DIRECT CONNECT MAP FAILED -DIRECT ACCESS MAP REQUESTED



The keyboard will remain locked and the direct access seat map request will be sent to the carrier, instead. The direct access seat map will be displayed in standard access format.



To move down to see more of the seat map:

ENTRY MDThe following seat map codes are some of those that you may see when displaying a seat map.

Seat mapCode

Explanation

M Non-restricted, available for medical, child or elderly

W Over the wing indicator

B Bulkhead

U Undesirable, limited recline or movie view or limited overhead

H Assign for handicapped person only

. Already assigned

/ Seat has been blocked from reservations

X Window exit, when shown on edge of map

X Premium blocked seat, when shown as seat

Aisle non-smoking section

-- Aisle smoking section

A thru J An alpha character that means the seat is available

Location Code

Explanation

L Left SideR Right SideW WindowA AisleF FrontT TailB BulkheadX Opposing Aisle Seats

Y/SAB/TTL/P10

Y/SAB/TTL/P11

FFOX/SEAT/MAP/DISPLAY

FTTL/DC/MAP

Y/SYS/XXX/SEAT for the carrier, XXX



8.3.2DIRECT ACCESS SEAT MAP

Direct Access seat map participants allow you to display live seat maps direct from the carrier’s database. As such, the seat maps are in the carrier system’s format and are not standardized.

At the bottom of each seat map display is a legend listing the most common terms for

defining seat types for that specific flight. Each seat map legend shows the codes used by the carrier for that aircraft. Some of the commonly used codes are as follows:

Code ExplanationAVAIL Availability

LEASE PREF Least Preferred Seat

SMOKING In the Smoking Area

BULKHEAD Directly behind the bulkhead

TAKEN Already reserved

UPPER DECK In the upper deck of the aircraft

NOSMOKE In the non-smoking area

WING Over the wing

BLOCK Not available for reservation

HANDICAP Used for handicap travelers

BUFFER Between the non-smoking and smoking areas

EXIT In a row with an emergency door/window exit

To view the seat map for a particular class of service, F:

FORMAT <3-letter carrier code>/4G<flight number><class of service><departure date><city pair>

ENTRY QSQ/4G16F2JUNSINSFO

Response:QSQ/4G16F12JUNSINSFOSQ RESPONSE SQ0016 F 12JUN SINSFO AFT A4B CON 0A MSK N 0753Z 28DEC ROW 1- 2 P 11- 16 J 31- 60 Y CL A B C D E F G H J K 1 NF NL - N - NL NF 2 N N - N - N N END LIST AVAIL: N S LEAST PREF:L SMOKING:S BULKHEAD: TAKEN: . UPPER DECK: NOSMOKE:N WING :/



BLOCK: B P D HANDICAP : BUFFER : EXIT ROW:EBASSINET:F

To view the seat map for first and coach classes, use “/” for the class of service:

FORMAT <3-letter carrier code>/4G<flight number>/<departure date><city pair>

ENTRY QSQ/4G16/12JUNSINSFO

Response:QSQ/4G16/12JUNSINSFOSQ RESPONSE SQ0016 / 12JUN SINSFO AFT A4B CON 0A MSK N 0756Z 28DEC ROW 1- 2 P 11- 16 J 31- 60 Y CL A B C D E F G H J K 1 NF NL - N - NL NF 2 N N - N - N N A B C D E F G H J K 11 . . - NF N - - N NF 12 . . - N N - - N N AVAIL: N S LEAST PREF:L SMOKING:S BULKHEAD: TAKEN: . UPPER DECK: NOSMOKE:N WING :/ BLOCK: B P D HANDICAP : BUFFER : EXIT ROW:E BASSINET:F MD TO SEE MORE

The seat map will display availability for first class, followed by coach class when you perform a Move Down entry.

Most host seat maps will display the full cabin as the default.

8.3.2.1 Continuation Entries

To scroll while in direct access screens, use the following direct access scrolling formats:

Format ExplanationMD Move DownMU Move UpMB Move BottomMT Move Top

8.3.3 INTERACTIVE SEAT MAP

Direct connect seat maps can be requested interactively from the carriers that have opted to participate in the Abacus Direct Connect Sell and Direct Connect Seat Map programs.

The layout of the Interactive Seat Map is exactly the same as Direct Connect Seat Map, except that the available seats are whizmoded. In other words,



the whizmoded available seats allow agents to double click on it to pre-reserve the seat.



8.4 PRE-RESERVED SEATS (PRS)

Pre-reserved seat request is available only on segments showing confirmed status (i.e. HK, SS or RR)

For a listing of Carriers participating in pre-reserved seats (PRS) and direct connect PRS, enter Y/AAI/AIR.

Y/AAI/AIRCATEGORY-AAI SUBJECT-AIR 1B CARRIER INFO PAGE 001 01 02 03 ------------------------------------------------------------ 04 A B A C U S P A R T I C I P A T I N G C A R R I E R S 05 ------------------------------------------------------------ 06 07 * CONTENT PAGE * 08 ---------------- 09 FOR CARRIER - 10 2P / 5J / 6Y / 6J / 7F / 9C / 9P / 9Q / 9W / 9Y 11 AA - EW....................................Y/AAI/AIR/P2

There are basically two methods of pre-reserving seats:a. Specific seat reservationb. Generic seat reservation

8.4.1DISPLAY SEAT MAP BY SEGMENT NUMBER

From the itinerary in the PNR, users can view a seat map using the flight segment number.

If carrier participates in Abacus Direct Connect Seat map program, then the requested seat map using the flight segment will be displayed in a standardized Abacus format.

To display seat map for specific segment:

FORMAT 4G<Segment no.>

ENTRY 4G2

Response:4G2SQ RESPONSE SQ0001 C 11JUL HKGSIN AFT B4B CON 0A MSK N 0252Z 19FEB ROW 1- 1 P 2- 4 P 11- 20 JU 22- 25 J ROW 31- 66 Y CL A B C D E F G H J K 11 N N - - N NF 12 N N - - N N 14 N N - - N N 17 NE NE - - NE . ╪ AVAIL: N S LEAST PREF:L SMOKING:S BULKHEAD: TAKEN: . UPPER DECK: NOSMOKE:N WING :/ BLOCK: B P D HANDICAP : BUFFER : EXIT ROW:E



BASSINET:F MD TO SEE MORE

To display seat map for non-smoking seat map for specific segment:

FORMAT 4G<Segment no.><seat preference>

ENTRY 4G1N Request non-smoking seat map for segment 1

4G1S Request smoking seat map for segment 14G1CN Request non-smoking seat map of origin

carrier of change of gauge flight for segment 1

4G1C Request seat map for entire segment 1. Map of secondary carrier is displayed if segment is change of gauge of flight.

Response:4G1N AUTH- 73 744 0 - SIN 1 - HKG NO SMOKING FLIGHT A B C D F G H 6 * * * * * * * 6 7 * * * * * * . 7 8 * * * * * . . 8 A B G H 11 *J *J 11 12 *J *J *J *J 12 13 *J *J *J *J 13 14 *J *J 14 15X .J .J .J .J X15 16 *J *J *J *J 16 17 *J *J *J *J 17 18 *J *J 18 A B C D F G H W22X . . . . X22W AVAIL NO SMK: * BLOCK : / LEAST PREF: U BULKHEAD: BHD AVAIL SMKING: - PREMIUM: Q UPPER DECK: J EXIT ROW: X SEAT TAKEN : . WING: W LAVATORY: LAV GALLEY: GAL PREF ACCESS LAV: PAL DOOR: DOR SCREEN: SCR CLOSET: CLS PREF ACCESS : H BASSINET: B UMNR: M REARFACE: ╪

To move down to see more of seat map, use MD or MD for direct access request.

8.4.2SPECIFIC SEAT RESERVATION

To request a pre-reserved seat indicating a specific seat number:

FORMAT 4G<segment number>/<seat number preference>

ENTRY 4G1/15A Request for seat number 15A for segment 1

4GA/15A Request for seat number 15A for all segments

4G3,5/15A Request for seat number 15A for segments



3 & 54G2/14A15A Request for two seats on different rows4G1/2AC Request for two seats on the same row.

Response:4G1/50A50A UA 890Y 26JULSINLAX N LEONG/SALLY MS

Explanation

50A Seat number assignedUA Carrier code890Y Flight number and class of service26JUL… LAX Departure date and city pairN Non-smoking flightLEONG… Passenger’s name

Y/AAI/PRS Contains more info on PRS (e.g. advance booking, class) for various

airlines Y/AAI/AIR

Y/AAI/MAP

To request for a specific seat and associate it with the name number:

ENTRY 4GA/7AB-2.0 All segments for persons in name number 2

4G2/9DE-2.0 Specific segment4G2,3/2EF-2.1,1.1 Multiple segments and names4G2/2EF-1.1,5.1 Specific segments and multiple names

If the seat number requested is unavailable, the seat number returned by the airline may be different. If so the PNR will be queued to Queue 24. If no alternative seat is sent, the PNR will be queued to Queue 25.

To view the seat number:

ENTRY B

Response:BSEATS/BOARDING PASS 1 UA 890Y 26JUL SINLAX KK 50A NW╪RS 1.1 LEONG/SALLY MS

Segments will be tagged with HRS when seat is confirmed immediately. They will be tagged with HRQ when a request is sent. The HRQ tag will be changed to HRS tag automatically when the seat confirmation has been returned.

1.1LEONG/SALLY MS



1 UA 890Y 26JUL 5 SINLAX HK1 0720 1030 HRS /DCUANKJ1TA /E TKT/TIME LIMIT 1.TAW10JUL/ PHONES 1.SIN26482765-A PASSENGER DETAIL FIELD EXISTS - USE PD TO DISPLAY TICKET RECORD - NOT PRICED RECEIVED FROM - SALLY D8I8.D8I8*AHN 2000/27DEC01 JWZMMV H B

When the PNR containing a seat request is redisplayed the last line is appended with a “B”.

1.1LEONG/SALLY MS 1 UA 890Y 26JUL 5 SINLAX HK1 0720 1030 HRS /DCUA*NKJ1TA /E TKT/TIME LIMIT 1.TAW10JUL/ PHONES 1.SIN26482765-A PASSENGER DETAIL FIELD EXISTS - USE PD TO DISPLAY TICKET RECORD - NOT PRICED RECEIVED FROM - SALLY D8I8.D8I8*AHN 2000/27DEC01 JWZMMV H B

FFOX/PRS/SPECIFIC

FFOX/SEAT/MAP/DISPLAY

FFOX/SEAT/ASSIGNMENT



8.4.3GENERIC SEAT RESERVATION

Generic seat reservation is used when you only need to specify your preference on the seat area or zone.

The following indicate the area/zone locations.

Code Zone locationsS SmokingN Non-smokingW WindowA AisleL Left side of aircraftR Right side of

aircraftF FrontT TailB BulkheadX Across Aisle

To request aisle seat for all segments:

FORMAT 4GA/<seat zone code>

ENTRY 4GA/NA Non-smoking aisle for all segments4GA/SA Smoking aisle for all segments

To request for window seat for specific segment:

FORMAT 4G<segment number>/<seat zone code>

ENTRY 4G1/NW Non-smoking window seat for segment 14G4/SW Smoking window for segment 44G1,4/N Non smoking seat for segments 1 and 4

To request for 2 non-smoking window seats:

ENTRY 4G1/NW2 Non-smoking window seat for segment 1 for 2 passengers.

To request for seat and associate it with the name number:

ENTRY 4GA/N-1.1 For all segments4G2/N-1.1 For specific segment4G2,3/N-1.1,2.1 Multiple segment and names



If a smoking preference is not entered, the default will be for non-smoking seats for all passengers.

Maximum of five segments can be assigned in a single entry using the commas.

If there is a schedule change on a segment, you are required to redisplay the PNR and re-request seats on the new flight.

Except for cancellations, there is no need to update the status of the PRS.

Seat requests require an equal number of names and seat requests. For example, if you have 2 passengers booked in the PNR but only request 1 seat -4GA/12A, the following message will be displayed:

UNEQL NAMES/PRS SEG01 YOU MUST REQUEST A SECOND SEAT TO COMPLETE THE TRANSACTION.

8.4.4CANCELLING PRE-RESERVED SEATS

To cancel all seat requests:

ENTRY 4GXALL

To cancel seats reserved on a particular carrier:

FORMAT 4GX<carrier code>

ENTRY 4GXUA Cancel all PRS on UA

To cancel pre-reserved seats by name range:

FORMAT 4GX<segment no.>-<name range>

ENTRY 4GX2-1.1-5.1 Cancel PRS for name range from 1.1 to 5.1

Seats cancelled are not available for reassignment until end transaction. The HRS/HRQ tag will automatically be removed from the segment.

8.4.5UPDATING STATUS CODE OF PRE-RESERVED SEATS

To update the status code of pre-reserved seats confirmed by the carrier:

FORMAT 4G<segment number><status code>

ENTRY 4G1HK To acknowledge confirmation of pre-reserved seat on segment 1.

Upon receiving cancellation of air segment from carrier for status codes HX, UC, UN and NO, segment related PRS elements will be automatically cancelled by system and filed to PNR history.



FFOX/PRS/CANCEL

8.5 REMARKS FIELD

The remarks field is used to store miscellaneous information in a PNR for local office reference.

It is NOT transmitted to non-automated host offices or other airlines.

Remarks serve several purposes within the PNR and it is generally a free flow field. These remarks can consist of address, account numbers, invoice numbers, PNR notes, billing and delivery information, commission levels, the form of payment, etc.

Modification and deletion of remarks are not stored in the history of the PNR, unless they are entered as historical remarks.

For this section, the following remarks fields will be covered:

a. General Remarksb. Client Addressc. Delivery Addressd. Historical Remarkse. Coded Remarksf. Form of Paymentg. Invoice Remarksh. Itinerary Remarksi. Interface Remarks



8.5.1GENERAL REMARKS

The field identifier for general remarks is “5”.

The maximum number of characters per remark line is 70.

To create the remark that Ms Leong will arrive in Singapore on 15 Jul by SQ 2:

FORMAT 5<free flow text>

ENTRY 5MS LEONG WILL ARR IN SIN 15JUL SQ2

Response:5MS LEONG WILL ARR IN SIN 15JUL SQ 2 P5 REMARKS 1.MS LEONG WILL ARR IN SIN 15JUL SQ 2

To create two or more remarks in a single entry using the end item §:

FORMAT 5<free flow text>§5<free flow>

ENTRY 5MS LEONG WILL ARR IN SIN 15JUL SQ2§5525 JUL§5 PLS COLLECT CHEQUE FRM MR TAN

To modify the remark on line 1:

FORMAT 5<line number><modified remark>

ENTRY 51MR RAYMOND TAN WILL BE IN PORT MORESBY ON 25 JUL

Response:51MS LEONG ARR IN SIN 15JUL SQ320 P5 REMARKS 1.MS LEONG ARR IN SIN 15JUL SQ320

To delete the remark on line 2:

FORMAT 5<line number>

ENTRY 52



8.5.2CLIENT ADDRESS

Client address may be added to the PNR for printing onto the invoice or itinerary.

A client address may contain up to 6 lines with a maximum of 38 characters per line.

FORMAT 5/<free flow line 1>§5/<free flow line 2>§5/<free flow line 3>....

ENTRY 5/MS ESTHER LEONG§5/50 FIFTH AVENUE§5/SINGAPORE 463364

Response:5/MS ESTHER LEONG§5/50 FIFTH AVENUE§5/SINGAPORE 463364 P5 REMARKS 1./MS ESTHER LEONG 2./50 FIFTH AVENUE 3./SINGAPORE 463364

8.5.3DELIVERY ADDRESS

Delivery address is used when it is different from the billing address of the client. Delivery address may be used as a second address field for the client.

The delivery address can take up to a maximum of six lines and 38 characters per line.

FORMAT 5DL-<free flow text>

ENTRY 5DL-DELIVER TO OFC SECY CHRIS

Response:5DL-DELIVER TO OFC SECY CHRIS P5 REMARKS 1.DL-DELIVER TO OFC SECY CHRIS

Modification and deletion of client and delivery address is similar to modifying general remarks.



FFOX/REMARK/DELIVERY/ADDRESS

FFOX/REMARK/CLIENT/ADDRESS

8.5.4HISTORICAL REMARKS

Use historical remarks when you need the system to record remarks deletion or changes in your PNR.

Hotel cancellation numbers or any cancellation for which a no show bill could be assessed should be documented in the historical remarks.

Historical remarks become a permanent part of the PNR history. Unlike other remarks entries, when deleted, historical remarks will be retained in the PNR history.

Each historical remark line can take up to 70 characters.

FORMAT 5H-<free flow text>

ENTRY 5H-FARE QUOTED ALLOWS STOPOVER IN TPE FOR 2NTS

Response:5H-FARE QUOTED ALLOWS STOPOVER IN TPE FOR 2NTS P5 REMARKS 1.H-FARE QUOTED ALLOWS STOPOVER IN TPE FOR 2NTS

8.5.5CODED REMARK

Coded remarks can be used to organise or group the order of your remarks. You may wish to group all air, hotel and car remarks separately, for example. If the remarks have been coded, you can retrieve remarks selectively by specifying the code in your retrieval entry.

You can use any characters between “A” to “Z” to represent the different groupings that you require. Suggested codes that can be used are as follows:

A - General remarks regarding Air segmentC - General remarks regarding Car segmentH - General remarks regarding Hotel segmentT - General remarks on Tours.

To create a coded remark:

FORMAT 5<alphabet code>╪<free text>

ENTRY 5A╪ISSUE TKT 3 DAYS BEFORE DEPARTUREor5C╪TO REMIND PAX TO COLLECT CAR VOUCHER IN SINor5H╪ISSUE HOTEL VOUCHER FOR PAX BY 3 NOV

Response:5A╪ISSUE TKT 3 DAYS BEFORE DEP P5 REMARKS



1.A‡ISSUE TKT 3 DAYS BEFORE DEP

FFOX/HISTORICAL/REMARK/PNR

FFOX/CODED/REMARK

To retrieve a coded remark by the code:

FORMAT <alphabet code>╪

ENTRY A╪orC╪orH╪

Response:A╪ REMARKS 1.A╪ISSUE TKT 3 DAYS BEFORE DEP

8.5.6FORM OF PAYMENT

The form of payment is used to indicate the method in which payment is made for the service offered. This information is printed on the ticket in the FOP box and also on the invoice/itinerary documents.

To indicate payment by cash:

ENTRY 5-CASH

Response:5-CASH P5 REMARKS 1.-CASH

To indicate payment by check:

ENTRY 5-CHECKor5-CKor5-CHEQUE



Only one form of payment field may be entered. If more than one is entered, only the first one will be printed on the ticket, invoice or itinerary.

To indicate payment by credit card and have the system check for approval code at time of ticketing:

FORMAT 5-<credit card company code><credit card number>╪<expiry date>

ENTRY 5-AX371409203591007╪12/03

5- Identifier Indicator for credit verificationAX Credit card company code3714… Credit card number╪ Separator12 Credit card expiry month/ Separator03 Credit card expiry year

Response: 5-AX371409203591007╪12/03 P5 REMARKS 1.-AX371409203591007╪12/03

An agreement between the credit card company and the passenger, the number of months that may be specified in the extended form of payment for American Express card customers for 1 to 24 months duration.

To indicate extended payment:

FORMAT 5-<credit card company code><credit card number>╪<expiry date>E<number of months>

ENTRY 5-AX371409203591007╪11/03E13

5- Identifier Indicator for credit verificationAX Credit card company3714… Credit card number╪ Separator11 Credit card expiry month/ Separator03 Credit card expiry yearE13 Identifier for extension of payment and number of months



FFOX /FOP/E

FFOX/CC/APPROVAL/CODE

8.5.7 INVOICE REMARKS

The function identifier for invoice remarks is “5.” (fullstop).

These remarks can be created and stored in the PNR for printing on the invoices produced by Abacus. They can also be associated with the different segments of the invoice.

Each remark has a maximum of 70 characters.

Invoice remarks will only print on invoices. A combination itinerary-invoice will print invoice remarks before printing the itinerary remarks. The default printout will print these remarks at the bottom of the respective documents.

Segment associated invoice remarks will be printed after the respective segment they are associated with.

To add an invoice remark:

FORMAT 5.<free flow text>

ENTRY 5.THANK YOU FOR USING TAZMANIA TOURS

Response:5.THANK YOU FOR USING TAZMANIA TOURS P5 REMARKS 1..THANK YOU FOR USING TAZMANIA TOURS

To insert an invoice remark line:

FORMAT 5<line number to insert after>/.<free flow text>

ENTRY 53/.PLS PAY APT TAX WHEN CHECK IN AT THE APT

Modification and deletion of invoice remark is similar to modifying general remarks.

8.5.7.1 Segment Associated Invoice Remark

To add a segment associated invoice remark:

FORMAT 5.S<segment number><mandatory space><free flow text>

ENTRY 5.S1 USD NON REFUNDABLE FEE APPLIES FOR CHANGES

Response:5.S1 USD NONREFUNDABLE FEE APPLIES FOR CHANGES



P5 REMARKS 1..THANK YOU FOR USING TAZMANIA TOURS 2..S1 USD NONREFUNDABLE FEE APPLIES FOR CHANGES



To insert a header remark before the itinerary:

Print remark information on I/I document after header but before itinerary by inserting segment associated remark or remarks after segment zero ‘0’.

FORMAT 5.S0<space><free text>

ENTRY 5.S0 ------ REMEMBER TO TAKE YOUR PASSPORT ------

Response:5.S0 -----REMEMBER TO TAKE YOUR PASSPORT----- P5 REMARKS 1..S0 -----REMEMBER TO TAKE YOUR PASSPORT-----

These remarks will not be viewable when using the display invoice/itinerary remarks entries I0 or I2 to display itinerary segments with segment associated remarks. To view this remark, use the normal PNR remarks redisplay entry, P5 .

To change segment associated invoice remark:

FORMAT 5<remark line number>.S<segment number><spacing><mandatory space><free flow text>

ENTRY 52.S1 APT TAX INCLUDED IN AIR TICKET

If you do not include the mandatory space after the segment number being requested, the system will accept your entry but will not print the remark after the segment. It will be printed at the bottom of the invoice document as a normal invoice remark but will include the number 2 and the segment number at the beginning of the remark.

The segment-associated remarks are not automatically moved or deleted when itinerary changes are made. You will need to verify and change any associated segment remarks when you add, delete or move a segment in the itinerary.

To delete remark line, use the normal delete remark ENTRY


ENTRY 54



8.5.7.2 Display Invoice Remarks

To display entire itinerary and all segment associated invoice/itinerary remarks:

ENTRY I0

To display only segment 1 and the segment associated remarks attached to that segment:

ENTRY I1

To display itinerary for air segments and all invoice remarks:

ENTRY IA.

To display itinerary for hotel segments and all invoice remarks:

ENTRY IH.

To display all invoice remarks:

ENTRY .

FFOX/PNR/INVOICE/REMARKS



FFOX/MODIFY/PNR/REMARKS



8.5.8 ITINERARY REMARKS

The function identifier for itinerary remarks is “5╪”.

These remarks can be created and stored in the PNR for printing on the itineraries produced by Abacus. They can also be associated with the different segments of the itinerary.

Each remark has a maximum of 70 characters.

Itinerary remarks will only print on itineraries. A combination itinerary-invoice will print invoice remarks before printing the itinerary remarks. The default printout will print these remarks at the bottom of the respective documents.

Segment associated itinerary remarks will be printed after the respective segment they are associated with.

To add an itinerary remark:

FORMAT 5╪<free flow text>

ENTRY 5╪PLEASE RECONFIRM ALL ONWARD FLIGHTS

Response:5╪PLS CONFIRM ALL ONWARD FLIGHTS P5 REMARKS 1.╪PLS CONFIRM ALL ONWARD FLIGHTS

To insert an itinerary remark line:

FORMAT 5<line number to insert after>/╪<free flow text>

ENTRY 53/╪PLEASE CHECK IN 2 HOURS BEFORE FLT DEPARTURE TIME

Modification and deletion of invoice remark is similar to modifying general remarks.

8.5.8.1 Segment Associated Itinerary Remark

To add a segment associated itinerary remark:

FORMAT 5╪S<segment number><mandatory space><free flow text>

ENTRY 5╪S1 BOARDING PASS WILL BE ISSUED AT GATE

Response:5╪S1 BOARDING PASS WILL BE ISSUED AT GATE



P5 REMARKS 1.╪BOARDING PASS WILL BE ISSUED AT GATE

To insert a header remark before the itinerary:

Print remark information on I/I document after header but before itinerary by inserting segment associated remark or remarks after segment zero ‘0’.

FORMAT 5╪S0<space><free text>

ENTRY 5╪S0 ENJOY YOUR TRIP BUT REMEMBER TO SAVE5╪S0 ENOUGH MONEY FOR YOUR AIRPORT TAX

Response:5╪S0 ENJOY YOUR TRIP BUT REMEMBER TO SAVE5╪S0 ENOUGH MONEY FOR YOUR AIRPORT TAX P5 REMARKS 1.╪S0 ENJOY YOUR TRIP BUT REMEMBER TO SAVE 2.╪S0 ENOUGH MONEY FOR YOUR AIRPORT TAX

These remarks will not be viewable when using the display invoice/itinerary remarks entries I0 or I2 to display itinerary segments with segment-associated remarks. To view this remark, use the normal PNR remarks redisplay entry, P5 .

To change segment associated itinerary remark:

FORMAT 5<remark line number>╪S<segment number><spacing><mandatory space><free flow text>

ENTRY 52╪S1 CHECK IN AT DOWNTOWN OFC

If you do not include the mandatory space after the segment number being requested, the system will accept your entry but will not print the remark after the segment. It will be printed at the bottom of the invoice document as a normal invoice remark but will include the number 2 and the segment number at the beginning of the remark.

The segment-associated remarks are not automatically moved or deleted when itinerary changes are made. You will need to verify and change any associated segment remarks when you add, delete or move a segment in the itinerary.

To delete remark line, use the entry:


ENTRY 54



8.5.8.2 Display Itinerary Remarks

To display entire itinerary and all segment associated invoice/itinerary remarks:

ENTRY I0

To display only segment 1 and the segment-associated remarks attached to that segment:

ENTRY I1

To display itinerary for air segments and all itinerary remarks:

ENTRY IA╪

To display itinerary for hotel segments and all itinerary remarks:

ENTRY IH╪

To display all itinerary remarks:

ENTRY ╪

FFOX/PNR/ITINERARY/REMARKS



FFOX/MODIFY/PNR/REMARKS

8.5.9 INTERFACE REMARKS

Interface remarks are free text information that may be entered in the PNR whereby these remarks when input will be sent to the back office accounting system.

FORMAT 5X/-<free flow text>

ENTRY 5X/-HKG01/SALES 08

Response:5X/-HKG01/SALES08X/REMARKS 1.X/-HKG01/SALES08

Enter X/ for viewing of the interface remarks only.

Maximum of 9999 characters are allowed in the 5X/- remarks field including spaces.

Each interface remark line may accept up to 67 characters in the free text field.



FFOX/INTERFACE/REMARKS



8.6 AGENCY ADDRESS

The agency address is required in a PNR with Hotel and tour segments

A minimum of one line and a maximum of six lines with 50 characters each are allowed.

To add an agency address:

FORMAT W-<free text>╪<free text>╪<free text>

ENTRY W-TAZMANIA TOURS╪50 ORCHARD ROAD╪SINGAPORE 464364

Response:W-TAZMANIA TOURS╪50 ORCHARD ROAD╪SINGAPORE 464364 PAD ADDRESS TAZMANIA TOURS 50 ORCHARD ROAD SINGAPORE 464364

The host is unable to accept a number as the first character in the agency address field. If the agency name does begin with a number, such as 1st travel, it must be changed to a word such as First.

The agency address is mandatory when booking new hotel segments in the PNR.

To modify the entire agency address:

FORMAT W-<free text>╪<free text>╪<free text>

ENTRY W-TAZMANIA TOURS╪50 SCOTTS ROAD╪SINGAPORE 464364

To delete the agency address:

ENTRY W-

To display the agency address only:

ENTRY PAD



FFOX/PNR/AGENCY/ADDRESS

FFOX/CHANGE/AGENCY/ADDRESS



8.7 CLONING A PNR

A PNR may be cloned or copied either in its entirety or by selected fields. The cloned PNR will be treated as a new PNR and when end-transacted, will be assigned its own record locator.

Several restrictions apply to the cloning PNRs:

1. You cannot clone if you are on queue2. You cannot clone during divide PNR3. You cannot combine clone with the DIN function i.e. when issuing invoice

End Transaction Ignore Transaction

Copy entire itinerary EC IC

Copy all itinerary except specific segments

ECX<segment number range or selection, separated by ‘/’>ECX1-3/6

ICX<segment number range or selection, separated by ‘/’>ICX1-3/6

Clone itinerary with new number in party

ECB<new number in party>ECB3

ICB<new number in party>ICB3

Clone itinerary for a specific date

EC╪<new date>EC╪01JUN

IC╪<new date>IC╪01JUN

Clone itinerary between 1 to 30 days later

EC╪<number of days later>EC╪7

IC╪<number of days later>IC╪7

Clone itinerary between 1 to 30 days earlier

EC-<number of days earlier>EC-5

IC-<number of days earlier>IC-5

Clone itinerary with new number in party and new dates

ECB<new number in party>,<number of days later or earlier>ECB7,╪5 (party of 7, 5 days later)ECB3,-2 (party of 3, 2 days earlier)

ICB<new number in party>,<number of days later or earlier>ICB7,╪5 (party of 7, 5 days later)ICB3,-2 (party of 3, 2 days earlier)

Clone itinerary and passenger data e.g. Name & Ticketing field

ECA<appropriate PD code>ECAN,AP5

ICA<appropriate PD code>ICAN,AP5

PD Codes FieldsN Name FieldN1.1 Name SelectP7 TicketingP5 RemarksP57 Selected Remark Line 7P9 All phone numbersP91 Selected Phone Number

Line 7



PD All of the above

Multiple clone entries can be combined by separating fields with “,”. “A” must be repeated before each item to be clones.



Use “X” before the code to indicate exception from cloning.

Entries ECAPD Clone itinerary and all passenger dataECAPD,XI Clone all passenger data except

itineraryECAN1.1,AP9,AP57

Clone entire PNR only for name 1.1, add all telephone fields and only remark line 7

ECAN1.1,3.2 Clone first name in first name field and second name in third name field

ECAN1,2 Clone all names in name fields in fields one and two

You may clone a newly created PNR using the EC entry or you may clone an existing PNR by displaying and adding a received from field (6MR JONES) and then using EX.

You cannot clone if you are accessing the PNR from queue or during divide party.

When the original itinerary contains a segment with GK status code, the system will not clone that segment. If desired, the segment must be manually resold.

The following fields will not be copied during cloning:

1. divide party2. approval code information3. form of payment4. historical remarks5. agency address6. pre-reserved seats7. accounting lines8. received from field9. GFAX10. record locator code11. ticketing field, if already ticketed.



FFOX/PNR/CLONE

8.8 DIVIDE PNR

A PNR should be divided when one or more passengers in the PNR wish to change their reservations resulting in a different itinerary from the remaining members in the party.

The original record must be split into two PNRs, the itinerary changed for the divided party, necessary update made to any passenger data, and the record filed.

When a name is divided from a PNR, Abacus will perform a search for all SSR items associated with that name. These SSR items as well as any name-associated remarks will be automatically carried over to the new PNR from the original parent PNR.

All passenger data items, except for non-applicable SSR name select items will appear in the divided PNR. These items include phone fields, remarks, ticketing field and OSI items.

Those items that do not pertain to the new PNR must be deleted or changed.

Non-airline (auxiliary) segments will not appear in the divided PNR. They will remain in the original record.

A new file address will be assigned to the divided PNR at end transaction while the parent (original) PNR will retain the original record locator or file address.

Remarks indicating that the PNR has been divided will be automatically appended to both of the PNRs cross-referencing the file address of the other PNR and the date and time the PNRs were divided.

All married connections sell will remain unchanged for division transaction. The married indicators will still be appended in the divided PNR, parent and child PNR.

8.8.1THE DIVIDE PROCESS

The flow of dividing a PNR is as follows:

Entry Sequence Entry

1. Divide the name(s) with name item number in the PNR.

D2

2. Modify itinerary. Cancel /Add segments

3. Enter a received from field. 6SECY/CHRISTINE

4. File the PNR. F

5. Enter a received from field for the parent PNR. 6SECY/CHRISTINE

6. End transaction. E

7. Retrieve the individual PNRs and modify them if necessary.

<record locator>



You should expect a new secondary record locator for segments in the divided PNR.

For additional changes, it is advisable that you do not modify the PNR immediately after a division. Time should be given for the airlines to process the initial division.



8.8.2DIVISION ENTRIES

To divide out passengers in a particular name field:

FORMAT D<name field number>

ENTRY D2 Divide out name field 2D1.2 Divide 1stD1.2-1.4 Divide name rangeD23 Divide name fields two and three

8.8.3EXAMPLE OF A DIVIDE PROCESS

1. Display PNR:

ENTRY A

Response: 1.1TAN/HUI KHOON MS 2.1TEO/BEE HWEE MS 1 SQ 988Y 23JUN M SINTPE HK2 1100A 330P SPM /DCSQ /E 2 SQ 987Y 01JUL T TPESIN HK2 100P 520P SPM /DCSQ /E TKT/TIME LIMIT 1.TAW13JUN/ PHONES 1.SIN6787878-A PASSENGER DETAIL FIELD EXISTS - USE PD TO DISPLAY TICKET RECORD - NOT PRICED GENERAL FACTS 1.SSR VGML SQ NN1 SINTPE0988Y23JUN 2.SSR VGML SQ NN1 TPESIN0987Y01JUL RECEIVED FROM - KHOON D8I8.VMFAHK 0114/27DEC02 HHEGLP H

2. Divide name item 2 from a PNR with multiple name fields:

ENTRY D2

Response:1.1TEO/BEE HWEE MS 1 SQ 988Y 23JUN M SINTPE HK1 1100A 330P /DCSQLTMEXQ /E 2 SQ 987Y 01JUL T TPESIN HK1 100P 520P /DCSQLTMEXQ /E TKT/TIME LIMIT 1.TAW13JUN/ PHONES 1.SIN6787878-A PASSENGER DETAIL FIELD EXISTS - USE PD TO DISPLAY TICKET RECORD - NOT PRICED GENERAL FACTS 1.SSR ADTK 1B TO SQ BY 09JUN OTHERWISE WILL BE XXLD REMARKS 1.DIVIDED/D8I8AHK 0116/27DEC02 HHEGLP 2.H-SPLIT FR/011623/27DEC02 HHEGLP 02/02 01/01 TEO/BEE HWEE M



Note that the record locator of the parent PNR is stored in the remarks field of the child PNR.

3. Modify itinerary where necessary. E.g. X2 and book for return trip 10 days later: Response:

X2NXT REPLACES 20SQ987Y3JULTPESINNN1100P 520P Q M SEG 2 SS Y /DCSQ /E DEP-TERMINAL 2 ARR-TERMINAL 2 *I 1 SQ 988Y 23JUN M SINTPE HK1 1100A 330P /DCSQ*LTMEXQ /E 2 SQ 987Y 03JUL Q TPESIN SS1 100P 520P /DCSQ /E

4. Enter the Received From field. File the modified PNR.

ENTRY 6KHOON§F

Response: RECORD FILED 1.1TAN/HUI KHOON MS 1 SQ 988Y 23JUN M SINTPE HK1 1100A 330P /DCSQLTMEXQ /E 2 SQ 987Y 01JUL T TPESIN HK1 100P 520P /DCSQLTMEXQ /E TKT/TIME LIMIT 1.TAW13JUN/ PHONES 1.SIN6787878-A PASSENGER DETAIL FIELD EXISTS - USE PD TO DISPLAY TICKET RECORD - NOT PRICED GENERAL FACTS 1.SSR ADTK 1B TO SQ BY 09JUN OTHERWISE WILL BE XXLD REMARKS 1.DIVIDED/D8I8AHK 0116/27DEC02 BFMWEU 2.H-SPLIT TO/011623/27DEC02 BFMWEU 02/02 01/01 TAN/HUI KHOON RECEIVED FROM - KHOON D8I8.VMFAHK 0114/27DEC02 HHEGLP H

The parent PNR will be displayed. Note that the child record locator is also stored in the remarks field.

5. End the transaction.

ENTRY E

Response:EOK 0127 HHEGLP

Remark lines will automatically be created on both the parent and divided PNR with the file addresses cross-referenced with each other.

1.DIVIDED/D8I8*AHK 0116/27DEC02 BFMWEU 2.H-SPLIT TO/011623/27DEC02 BFMWEU 02/02 01/01 TAN/HUI KHOON =====================================

1.DIVIDED/D8I8*AHK 0116/27DEC02 HHEGLP 2.H-SPLIT FR/011623/27DEC02 HHEGLP 02/02 01/01 TEO/BEE HWEE M



The divided PNR can be retrieved via the record locator that is auto-created under the remarks field to view the changes made earlier.



8.9 REDUCE PNR

A PNR should be reduced when one or more passengers in the PNR wish to completely cancel their reservations and the remaining passengers do not.

The reduce function will not take action on the passenger data fields. Thus the applicable names and any other passenger data that no longer apply to the PNR must be deleted.

The ignore function may be performed at any time prior to end transaction. This will return the PNR to its original form.

Existing flight segments may not be changed during a reduce function. However, new flights may be added to the PNR.

Special service requests and pre-reserved seats associated with the cancelled name will automatically be cancelled.

Name associated remarks will also be automatically cancelled with the deleted name item.

Although you are prohibited from name deletion, you may perform this function if a reduce transaction precedes it. When a discrepancy occurs, e.g. the itinerary party is reduced to 2 seats but the PNR reflects only single name item, you will be prohibited from adding a name item and prevented from going through the end transaction successfully.

Automated hotel and car segments cannot be reduced.

A separate entry must be made if car or hotel segments are to be reduced.

A reduce function is not always required on an auxiliary service segment (e.g. one car rental for a party of three would remain the same for a party of two or one)

The name fields should be changed or deleted to show the NEW number in the party.

All married connections sell will remain unchanged for reduction transaction. The married indicators will still be appended in the reduced PNR, parent and child PNR.

To reduce the number in party to 2 persons:

FORMAT ,<new number in party>

ENTRY ,2 Reduce to 2 persons,4 Reduce to 4 persons



8.9.1EXAMPLE OF A REDUCE PROCESS

1. Display PNR:

ENTRY A

Response:1.2LEONG/JEREMY MR/VICKY MISS 2.1CHAN/KIKI MS 1 UA 890Y 22JUL 1 SINNRT HK3 0720 1510 HRS /DCUA*NRDGJA /E TKT/TIME LIMIT 1.TAW18JUL/ PHONES 1.SIN325263-A PASSENGER DETAIL FIELD EXISTS - USE PD TO DISPLAY TICKET RECORD - NOT PRICED RECEIVED FROM - JER F358.F358*AHN 1118/28DEC01 GMHYZE H B *B SEATS/BOARDING PASS 1 UA 890Y 22JUL SINNRT KK 50A NW¥RS 1.1 LEONG/JEREMY MR 1 UA 890Y 22JUL SINNRT KK 50B N ¥RS 1.2 LEONG/VICKY MISS 1 UA 890Y 22JUL SINNRT KK 50C NA¥RS 2.1 CHAN/KIKI MS

2. Cancel all pre-reserved seats:

ENTRY 4GXALL

Response:4GXALL ╪SEATS CANCELLED╪

3. End Transaction:

ENTRY ER

Response:ER 1.2LEONG/JEREMY MR/VICKY MISS 2.1CHAN/KIKI MS 1 UA 890Y 22JUL 1 SINNRT HK3 0720 1510 /DCUA*NRDGJA /E TKT/TIME LIMIT 1.TAW18JUL/ PHONES 1.SIN325263-A PASSENGER DETAIL FIELD EXISTS - USE PD TO DISPLAY TICKET RECORD - NOT PRICED RECEIVED FROM - JER F358.F358AHN 1118/28DEC01 GMHYZE H



4. Reduce itinerary to 2 passengers:

ENTRY ,2

Response:,2 PTY NOW 2 STARTING AT 1

5. After the reduce function is performed, you can proceed to delete the relevant name:

ENTRY -2.1 Delete name 2.1

Response:-2.1 A 1.2LEONG/JEREMY MR/VICKY MISS 1 UA 890Y 22JUL 1 SINNRT HK2 0720 1510 /DCUA*NRDGJA /E TKT/TIME LIMIT 1.TAW18JUL/ PHONES 1.SIN325263-A PASSENGER DETAIL FIELD EXISTS - USE PD TO DISPLAY TICKET RECORD - NOT PRICED RECEIVED FROM - JER F358.F358*AHN 1118/28DEC01 GMHYZE H

If you wish to modify the itinerary or other fields, you should end the transaction first and retrieve the PNR for further modifications.

6. Enter Received From field and end the transaction:

ENTRY 6JER§ER

6JER§ER 1.2LEONG/JEREMY MR/VICKY MISS 1 UA 890Y 22JUL 1 SINNRT HK2 0720 1510 /DCUANRDGJA /E TKT/TIME LIMIT 1.TAW18JUL/ PHONES 1.SIN325263-A PASSENGER DETAIL FIELD EXISTS - USE PD TO DISPLAY TICKET RECORD - NOT PRICED RECEIVED FROM - JER F358.F358AHN 1118/28DEC01 GMHYZE H



8.9.2DECREASE NUMBER IN PARTY IN PNR

To decrease number in party for single segment in PNR:

ENTRY ,2

To reduce number of pax, for air segments only.

If performed on retrieved PNR, use the normal reduction process, refer to 8.8.

Reduce number in party does not permit segment select.

The connectivity level will not be changed.

The following are the status codes which is valid for decrease number in party:DS, GK, GL, HN, IN, IK, LL, NN, SS, UN and UC.

8.9.3 INCREASE NUMBER IN PARTY (PRIOR TO 1ST END TRANSACTION)

To increase number in party:

ENTRY ,5 For single segment,5S2 For specific segment,5S1-4 For a range of segments,5S1-4/6 For a specific range or selection of

segments

To increase number of pax, for air segments only, prior to end of transaction.

If after increase number in party, there is insufficient inventory, the system will hold on to the original booked inventory.

The connectivity level may change especially for TA airlines.

The following are the status codes which is valid for increase number in party:DS, GK, GL, HN, LL, NN and SS.

For airline on Direct Access participation level, it is advisable to rebuild the PNR.

Example of increasing number in party for airline on Direct Access Participation level:

Initial display of segment booked for one passenger on US carrier which participates on Direct Access:1 US 52Y 23JUN M SFOPHL SS1 630A 246P /TAUS /E

However, when the increase in number of party entry is performed, system booked for 2 passengers on general availability. No /TAUS tag is appended hence booking is not guaranteed.1 US 52Y 23JUN M SFOPHL SS2 630A 246P /E



FFOX/INP/RNP/OVERVIEW

FFOX/ERROR/INP/RNP

FFOX/PNR/REDUCE


PNR Optional Fields abacus air tickets system

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