PN – 84India geospatial forum 20128th February 2012, Gurgaon

K PrashantCertificate Program for Executives in

eGovernanceIIM Indore

eGovernance in IndiaEvolved from computerization of Government

Departments to initiatives that encapsulate the finer points of Governance, such as citizen centricity, service orientation and transparency.

National e-Governance Plan (NeGP), takes a holistic view of e-Governance initiatives across the country, integrating them into a collective vision, a shared cause.

The Government approved the National e-Governance Plan (NeGP), comprising of 27 Mission Mode Projects (MMPs)and 8 components, on May 18, 2006

Mission Mode Projects

Central MMP’s State MMPs Integrated MMPs

•Banking•Central Excise & Customs•Income Tax (IT)•Insurance•MCA21•National Citizen Database•Passport•Immigration, Visa and Foreigners Registration& Tracking•Pension•e-Office

•Agriculture•Commercial Taxes•e−District•Employment Exchange•Land Records•Municipalities•Gram Panchayats•Police•Road Transport•Treasuries

•CSC•e-Biz•e-Courts•e-Procurement•EDI For eTrade•National e-governance Service Delivery Gateway•India Portal

Back Grounde‐Governance has emerged as a popular

phenomenon to deliver government services around the world.

e‐Governance in an implementation sense is restricted primarily to the use of computer based internet access to deliver services.

In countries where the penetration of computers and internet is relatively low, such as in India, there is an apprehension that the reach of e‐Governance may be limited.

Potential of Mobile GovernanceMobile phones have tremendous potential to expand

the access to and reach of public services in India.The growth of mobile phone subscribers in India

over the last decade has been explosive.Owning a mobile phone was viewed as a luxury , the

scenario has completely changed now with over 750 million mobile phones subscribers in the country as on 31 December 2010.

Introduction of 3G services in the country is expected to give a further boost to mobile phone penetration and the usage of internet on these devices.

M-Governance is not a replacement for e-Governance; rather it complements e-Governance

Relevance of mGovernanceMobile Penetration 2000 2008 South Asia

Mobile cellular subscriptions (per 100 people)

0.4 30.4 32.6

Mobile telephone usage (minutes/user/month)

191 440 363

Price basket for mobile service (US$/month) - 1.6 1.9

Internet and Broadband Subscribers – India as on 30th Sept. 2010

Total Internet Subscribers 17.90 Mn

% Change over Previous Quarter 7.02%

Broadband Subscribers 10.31 Mn

On an average, a person is aware of 22 VAS services. However, only 3.4 services on an average are used on mobile

“Go Mobile with Government”, Singapore

Mobile service delivery has been identified as a strategic mode for Singapore’s iGov 2010 master plan and currently more than 300 public services are available through mobile technology in the country. Some of these services include:Checking information regarding bank accounts ,

property, investments etc.Accessing weather forecast information.SMS alerts for passport renewal, road tax renewal.Key economic statistical SMS service providing

national economy estimates, consumer price index, wholesale trade index etc.

Traffic information and payment of traffic offenses.

Mobile Service Ecosystem in IndiaChallenges

lack of common service delivery platform.No m-apps in public services domainNeed of Government led effort

Stakeholder’sMobile Network OperatorsValue Added Service (VAS) ProvidersUnique Identification Authority of IndiaTelecom Regulatory Authority of IndiaNational Payments Corporation of IndiaEquipment ManufacturersGovernment AgenciesResidents

Indian Initiatives Type of Application Examples of Projects Brief DescriptionSMS-based Alerts

Pushed Down

Bhoomi, Karnataka, 2007 Landowners register with Bhoomi by paying a fee. Will get an SMS whenever there is a transaction on the land.

Western Railways, 2008 Subscribed service for general updates such as mega blocks affecting train services, new services, ticketing facilities, etc. free of charge.

SMS-based Two Way Information Exchange

Toll Free Agricultural Help-Line, Haryana, 2007

Users send SMS to a mobile number, and the experts/officials telephonically respond to the questions within 48 hours.

Jan Seva Kendra, Gandhi Nagar, Gujarat, 2006

Barcode assigned to a service application used for tracking the application, sending reminders to the officers, and for any inquiry on pending cases. People can enquire the status of their application.

m-Sampark, Chandigarh, 2005 SMS “SMENU”to 58888. A menu of services available will be sent back to user via an SMS, from where he/she can get the required information.

WAP based Transactional Services

Zero Mass Foundation (ZMF), Andhra Pradesh

Agents working on behalf of partnering banks, use special mobile phones and accessories to provide front-end full-featured transactional services (opening an account, deposits and withdrawal of cash) for financial inclusion of rural poor.

Mobile in GovernmentSurvey of water bodies , Ministry of Water

ResourcesMobile Pad’s given to local officials for Data Entry

with Picture , Coordinates , Time StampMonitoring of Civil Construction – Rural

DevelopmentIndira Awaas YojnaPradhan Mantri Gram Sadak YojnaMNREGA

PDA Based Surveillance & Tracking – Forest Department , Gujrat

Road map - mGovernance

Possible Policy Recommendations/Implementation Strategy

Making all Government web sites Mobile Compliant.

Creation of Mobile Service Delivery Gateway.Development and Notification of standards for

mobile applications.Notification of Long Codes, Short codes and m‐

Gov Number for Mobile Governance.Creation of m‐Governance Innovation Fund.Development of Knowledge Portal and Knowledge

Management System for Mobile Government

Critical Issues for m-Government ApplicationsChoose m-Government applications wisely.Make sure that the application is user-friendly.Ensuring that citizens get exactly what the

application claims to be able to deliver in the shortest possible time.

Ensure that there are suitable back-office systems in place to deliver on m-Government promises.

Privacy and SecurityAccessibility

ChallengesCost m-Digital divide

Mobile mindsets regulation and legal aspects

Trust/security Data overload

Thank YouK Prashant

Inbox.kprashant@gmail.com