P/N: 7659-IPD - AES Corporation...3 P/N: 7659-IPD ©2014 AES Corporation, Peabody, MA USA...

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©2014 AES Corporation, Peabody, MA USA

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Introduction

The AES 7659-IPD1-R can be used to support Compass 2.0 functionality via the

uDownloader application. This application has been designed to allow for Uploading and

Downloading of alarm panels using the downloading software provided by the panel

manufacturers via key bus connection.

We currently support panel Uploading and Downloading for the following software:

Compass 2.0

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uDownloader Installation

NOTE: Prior to installing any uDownloader software, please be certain to uninstall any previous

uDownloader before proceeding

Step 1. - Download uDownloader from the Dealer Menu pull down under Dealer Resources

Step 2 - Right Click & Extract the files from uDownloader.zip:

ABC Security

128 Boston Rd

www.aes-intellinet.com

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Step 3 - Open the extracted folder and double click ‘uDownloaderInstaller’:

Step 4 - Click ‘Yes’ when the User Access Control window appears.

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Step 5 - Follow the installation instructions by installing the uDownloader application

into the desired directory:

5a Click the ‘Next’ button to start the installation.

5b Select desired destination folder or leave as the default folder, then click the ‘Next’ button.

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5c - Once you see this window, click the ‘Next’ button.

5d – O n c e y o u s e e t h i s w i n d o w , click the ‘Install’ button.

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5e - Wait for the installation to complete. A Windows Command Prompt will appear

during installation.

5f – Once the installation is complete, click the “Finish” button.

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5g - Now that the installation is finished you can verify that the uDownloader was

installed correctly by looking at the bottom right of your Desktop:

5h - Double click on the uDownloader Icon and the following window should appear:

When connecting to a 7659-IPD1-R using Compass 2.0, you must ensure that ‘Enable’

has a check mark under the Compass Tab. To connect back to a non 7659-IPD1-R

product you can un-check ‘Enable’ to disable uDownloader.

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Compass 2.0

Modem Setup

Step 6 -The following guide is how to set up a TCPIP Connection for Compass 2.0 which is

needed for 7659-IPD1-R board to connect via Compass.

6a - I n t h e C o m p a s s 2 . 0 W i n d o w , click on ‘Modems’

6 b - Next, click ‘TCPIP Port Settings…’

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6c - Then click the ‘Add’ button.

6d - Leave the IP Address (Control Server) window entry area blank and click ‘OK’.

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Customer Setup

Step 7 - The following guide shows to create a customer in preparation for using the AES 7659-

IPD1-R Product or similar product

7a - Click ‘Add’ under Customer Options.

7b - Fill out the customer’s information including: Receiver, Account, Name, Panel, Revision

and most importantly fill out the IP Communication Device. This is the Last 6 Digits of

the MAC address found on your device. Click ‘OK’ when finished.

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Connecting to Compass

Step 8 - The follow guide is how to make a successful connection to a alarm panel using an

the 7659-IPD1-R and Compass 2.0. These steps will only work assuming the

uDownloader Installation, Modem Setup, and Customer Setup sections have been

performed properly.

8a - After selecting the customer you created last section. Click on the ‘Connect’ icon which

resembles a standard computer/modem image.

8b - Once the Compass Communication screen is loaded, click on ‘Connect’.

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8c - Make sure the following changes have been made:

Enable TCP/IP is Checked.

TCPIP 1 (Or the port you added for uDownloader) is Selected.

The Network Device MAC Addr is inputted in correctly for your Customer.

Connection Mode is set to ECP

AlarmNet-I is selected.

Once completed, click on the “Connect” button and the application will attempt to connect to the

targeted alarm panel by using your customer’s AES IPD1 product. If your connection fails, try

connecting again using the settings in Step 8c, by changing the selection of connecting by “Use

Account CSID” to “First Time Communication”. If this is the first time you are connecting to the

panel, and the account number in the panel window if “FFFF”, there is no need to check the box

“Acct # in Panel”

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Troubleshooting In the event that “My uDownloader” failed to install please follow the identified step below.

1. Ensure that you have dotNet 4.0 installed.

http://www.microsoft.com/en-

us/download/details.aspx?id=17851

In the event that compass 2.0 does not let me enter in the MAC address of my device for a

customer, please follow the step below.

1. If the box to enter in the MAC address of your device is missing, then your panel

revision does not support Upload/Download through AlarmNet and will not work with

uDownloader.

In the event that everything was installed correctly and my uDownloader is ‘Enabled’ for

Compass but I am still unable to connect, please follow the identified steps below.

1. Navigate to your host file most commonly found at:

1a.- C:\Windows\System32\drivers\etc\hosts

It can be opened with the Windows Program: Notepad. You should have the

following entry entered in: 127.0.0.1 controlserver.alarmnet.com

If you do not see the above entry, try disabling any virus protection software and re-

installing uDownloader.

2. If you can verify the above entry in your hosts file, open a windows command prompt by selecting the “START” to start and search for ‘cmd’. Type in the following:

2a.- ping controlserver.alarmnet.com 2b.- After you ping the above address you should be getting responses back from

‘127.0.0.1’. If not, make sure that your ipDatatel uDownloader Service is running by: 2c. - Go to Start search for “Services”:

http://www.microsoft.com/en-us/download/details.aspx?id=17851

http://www.microsoft.com/en-us/download/details.aspx?id=17851

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2d. Click on the ‘Services’ icon as it appears below.

2e. With Windows Services open, make sure you’re on the Extended Tab and it is

listing the services by name in alphabetical order (this can be achieved by

clicking on the ‘Name’ column). Scroll down till you find the ‘i’ section of services

and look for “ipDatatel uDownloader Service”.

The ipDatatel uDownloader Service needs to be running. Try clicking ‘Start’ or

‘Restart’ the service.

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Support

Contact AES Corporation Tech Support as follows:

Technical Support

o Toll Free: 1-800-237-6387 option 4

o Email : [email protected]

P/N: 7659-IPD - AES Corporation...3 P/N: 7659-IPD ©2014 AES Corporation, Peabody, MA USA...

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